Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in process via mobile was a bit lengthy due to having to verify information but otherwise the rental was great. We unfortunately had car trouble as we were leaving and the workers were incredibly helpful. A man with red hair (so sorry I forgot the name!), went BEYOND what I would even consider the best service. He came right out with a battery jumper and when we came back after the move, he helped us identify the spark plug issue and helped us fix it. I don’t think I have ever had service like that anywhere. It was an incredibly long day as it was and the last thing we needed was car issues, but this gentleman was our savior and assisted without anyone prompting. Whatever it takes to keep him as an employee, you should do it- it’s hard to come by people like that these days!
CHAD W
Rating:
5.0
We’re quick and courteous
Brittany R
Rating:
3.0
Customer did not leave a comment.
MARGARET K
Rating:
5.0
Some guy named Justin finally found a dolly for me after countless calls to anyone in a 15 mile radius of Hburg. The rental process was super easy, & the attendant checked ALL safety protocalls with me. The dolly return was so easy. YOU GUYZ ROCK....Thank you!!!!
TIMOTHY K
Rating:
5.0
Customer did not leave a comment.
Randall H
Rating:
5.0
Customer did not leave a comment.
Glen P
Rating:
5.0
Just keep the guy that was working sorry forgot his name but very professional and polite got me in and out 5 stars for hole location
MICHAEL T
Rating:
5.0
The guys at this location are awesome. The app is a little wonky, but Drew (I think that was his name) was so kind to be patient with us and help us figure it out. Great customer service.
Maria W
Rating:
5.0
nothing, everything was great!
DAVID K
Rating:
5.0
Customer did not leave a comment.
John E
Rating:
5.0
Customer did not leave a comment.
Thanh D
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
5.0
For the experience I had, I would not change anything. The staff were friendly and willing to answer questions.
BENJAMIN K
Rating:
5.0
This was very fast efficient and helpful
JAMES S
Rating:
5.0
Customer did not leave a comment.
ROGER W
Rating:
5.0
Customer did not leave a comment.
STEVEN R
Rating:
5.0
Customer did not leave a comment.
Krystal S
|
Overall Experience
Rating:
4.0
The gentleman behind the counter was amazing. Only thing I could comment for improvement is get the man some help. He was a one-man show and 12 people in line when I got there Saturday morning. He handled it the best he could, but having a second and maybe a third person checking people in and out would be awesome.
ERIC H
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Customer did not leave a comment.
CHARLES A
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Customer did not leave a comment.
Aidaliza P
|
Overall Experience
Rating:
5.0
Staff was courteous, efficient, and helpful.
DAVID G
Rating:
5.0
We had a great experience and wouldn't change anything.
REBECCA W
Rating:
5.0
Customer did not leave a comment.
George S
Rating:
1.0
Unless you want broke down equipment, equipment that'll ruin your property, then sure take the risk. Not to mention the equipment you have to jump every single time you try to start it, because it won't start. Also, they don't keep things clean. *BEWARE*, keep away from. UHAUL at all costs.
william m
Rating:
5.0
Clean newer truck, in and out fast!
Davinder T
Rating:
5.0
The processes of reserving, picking up, and dropping off the rented trailer were simple and straightforward. I have no improvements to recommend.
MICHAEL S
Rating:
5.0
The guy who helped me was the best - I think his name is Trevor. Friendly and quick service. Thanks
DONALD W
Rating:
5.0
All good. They even helped me hook up my equipment.
DANIEL L
Rating:
5.0
Customer did not leave a comment.
Jenneva M
Rating:
5.0
Customer did not leave a comment.
SHANE T
Rating:
4.0
The truck I rented needed wheel alignment and was very difficult to drive. Please service the trucks to make them easier to drive. Thank you.
MENA S
Rating:
5.0
Customer did not leave a comment.
Eric E
Rating:
5.0
Customer did not leave a comment.
Brian S
Rating:
5.0
Customer did not leave a comment.
Laura J
Rating:
5.0
I did an after hours drop off thats why I said the personnel weren't helpful. Really my answer to that section would be N/A.
Scott P
Rating:
5.0
Customer did not leave a comment.
ANITA S
Rating:
5.0
Trevor was very helpful.
DAVID N
Rating:
4.0
Customer did not leave a comment.
EDWIN L
Rating:
3.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
The staff was extremely helpful from the get go. The sales associate, Trevor, was personable and informative and guided me through the actual vehicle rental as well as the storage rental all while being able to assist other customers as they appeared.
CHRISTIAN L
Rating:
5.0
fast checkin and check out, employee was very efficient and helpful!
DONALD T
Rating:
5.0
The employee running the building on Sunday 4/27/2025 was outstanding. Great people skills and very customer focused. The process was easy and fast and reasonably priced. Drop of was explained in detail and was easy to accomplish. I also felt the prices were reasonable. Overall I cannot think of any way to improve your current processes. 10 out of 10 rating!
WAYNE A
Rating:
5.0
Na
BRIAN H
Rating:
3.0
Customer did not leave a comment.
STANLEY F
Rating:
5.0
Customer did not leave a comment.
JOANNA J
Rating:
5.0
Customer did not leave a comment.
Melissa K
Rating:
4.0
Customer did not leave a comment.
CHRISTOPH W
Rating:
1.0
Bad people and disrespectful 😒
RAMI R
Rating:
5.0
Great job thank you
DEVI D
Rating:
5.0
Customer did not leave a comment.
Kendra P
Rating:
5.0
Excellent very knowledgeable
STEPHEN W
Rating:
5.0
Customer did not leave a comment.
VALERIE N
|
First Impressions
Rating:
5.0
The staff was wonderful. Very friendly
KRISTY-JO C
Rating:
5.0
Customer did not leave a comment.
AMIR M
Rating:
5.0
The guy who waited on us was very nice ad explained everything.
BOBBY P
Rating:
5.0
This store is top notch. No changes needed.
MARTIN B
Rating:
5.0
Staff was very personable and competent.
William T
Rating:
5.0
Owner of the U-Haul location was not happy the way this trailer left the other location
Robert G
Rating:
5.0
Great staff
DAVID H
Rating:
5.0
Customer did not leave a comment.
SUSAN M
Rating:
5.0
Customer did not leave a comment.
GRAHAME S
Rating:
5.0
Customer did not leave a comment.
SHERRY T
Rating:
5.0
Easy pick up and return.
Steven C
Rating:
5.0
Customer did not leave a comment.
Robert D
Rating:
5.0
Customer did not leave a comment.
Matthew G
Rating:
5.0
The staff was friendly and helpful.
TINA B
Rating:
5.0
Customer did not leave a comment.
NEHAL P
Rating:
5.0
Dave and his men are all super friendly and very helpful to your needs. They truly make you feel welcome and strive to satisfy your needs.
THEODORE C
Rating:
4.0
The drop off was very easy and quick.
David O
Rating:
5.0
Hands down the best U-Haul I’ve been to, especially for military PCS moves (8 and counting!). The team here is top-notch—especially the brothers at the front desk and the install technician. Got a quick and efficient trailer hitch install with outstanding customer service. If you have to drive a little extra to get here, it’s worth it. Highly recommend! Give those two a raise.
PATRICK R
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
5.0
Customer did not leave a comment.
Marcos C
Rating:
5.0
Everything went so easy. I’d definitely use this location again.
BRIAN M
Rating:
5.0
Customer did not leave a comment.
AMY L
Rating:
5.0
Customer did not leave a comment.
RONALD B
Rating:
5.0
Great service.
DAVID H
Rating:
5.0
Customer did not leave a comment.
Rhonda B
Rating:
5.0
Customer did not leave a comment.
James O
Rating:
5.0
Customer did not leave a comment.
RAFAEL B
Rating:
5.0
The service team there was excellent, very professional and attentive, quick in and quick out!
WILLIAM W
Rating:
5.0
Dave was fantastic. Friendly, helpful and very informed. I returned the trailer early but it was almost if he was expecting to see me and happy I arrived. Great experience!
JUSTIN S
Rating:
4.0
The equipment was clean and the tank was full at the time of pick up. It was perfect for the occasion..But I wish the customer could choose between the vehicle options since there were others that I would have used for that occasion.
JUAN U
Rating:
5.0
Customer did not leave a comment.
WILLIAM M
Rating:
3.0
Customer did not leave a comment.
Tyler P
Rating:
4.0
Customer did not leave a comment.
roberto m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATTHEW B
Rating:
5.0
Movers were great.
ANDREW D
Rating:
5.0
The gentleman who checked me in was excellent. Very professional and thoughtful customer service.
Stephanie M
Rating:
5.0
Customer did not leave a comment.
Aurelia R
|
First Impressions
Rating:
5.0
Friendly service. Fast and efficient at counter checkout both picking up and returning truck.
DANIEL P
Rating:
5.0
Customer did not leave a comment.
CLARK V
Rating:
4.0
Customer did not leave a comment.
Elaine W
Rating:
4.0
Customer did not leave a comment.
ERICA G
Rating:
5.0
The team of guys were very helpful, especially during the dropoff process. Shout out to Dave for his kindness and professionalism even while handling multiple customers during dropoff.
Sandy S
Rating:
3.0
Cleaner & better maintained rentals
WANNOTTA M
Rating:
5.0
Trevor was a great help. Top notch!
LAWRENCE C
Rating:
5.0
nice person to work with very help full and I will go to them again.
TERRY H
Rating:
4.0
Customer did not leave a comment.
SUSAN M
Rating:
5.0
Customer did not leave a comment.
ALLEN P
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
5.0
Customer did not leave a comment.
DONALD M
Rating:
5.0
Customer did not leave a comment.
Joseph J
Rating:
4.0
Customer did not leave a comment.
MEGAN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawn P
|
Online Move In
Rating:
4.0
A few leaks in the unit caused some damage.
donald m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan G
|
Overall Experience
Rating:
1.0
I was told that the rent on the unit would not go up in the short time that I had it it went up three or four times for what reason I don't know because there wasn't really any maintenance or anything that had to do with why it would be going up it was only a small unit not happy
Riscardo C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra D
|
Overall Experience
Rating:
3.0
El señor que me atendió fue racista
Karla R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Yaniek G
|
First Impressions
Rating:
2.0
Dave assured me that I would be okay with my storage. Now it’s forget you?
Mckensize B
|
Overall Experience
Rating:
5.0
Good
Raj D
|
First Impressions
Rating:
5.0
For convenience, the site was perfect, regarding location, size of unit, and helpful staff. Definitely put them on the 5 star list!
WILLIAM K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
karina w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENNETH W
|
First Impressions
Rating:
4.0
I would like to get the name of the person that bought my unit
Stacey A
|
Overall Experience
Rating:
4.0
Everything and everyone was gteat
Wade L
|
Overall Experience
Rating:
5.0
Great service
Melvin M
|
Online Move In
Rating:
5.0
I'm grateful for the excellent service your team provided from move in to move out, and for the safety and security of the facility.
JILL L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barb n
|
First Impressions
Rating:
4.0
Staff was friendly, very knowledgeable. They took the time to explain everything to me, sometimes twice! Lol! They were great when we returned everything as well. And explained again how to access my storage unit.
LEEANNA L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
roberto m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUAN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Naneyshka R
|
Overall Experience
Rating:
5.0
I appreciated how helpful and kind both Mike and Darlene were during the process of renting my storage units!
JILL L
|
First Impressions
Rating:
5.0
We used the facility for several years. Our products came out in great condition.
Solid R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin l
|
First Impressions
Rating:
5.0
Place was very helpful, had free storage for month after arriving.
They accommodated my needs, accepted my trailer and storage return with no issues.
Bob H
|
First Impressions
Rating:
5.0
Everything was how expected
Norberto G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike S
|
First Impressions
Rating:
1.0
When I told staff I was moved out they continued to charge me for 7 more months
Sandra H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa M
|
Overall Experience
Rating:
5.0
Every person that this facility was very helpful
Riscardo C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yoko S
|
Overall Experience
Rating:
5.0
The floor in the unit was not good, cause I had put something’s on the floor and ruined my furniture
Max G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tamara E
|
Overall Experience
Rating:
5.0
Kenny was helpful and very respectful. Went above and beyond for me even when I changed unit sizes. Very friendly guy and highly recommended from me.
Deann H
|
First Impressions
Rating:
2.0
The unit had a wasps nest and I was stung by a wasp which I am allergic to and to be medicated quickly. I removed my credit card and it kept taking out charges instead of the card I replaced it with. Then I rented a truck several days before moving all belongings out of the unit and we returned the truck only to receive a letter saying we were late with our storage unit which we had alerted we moved when we turned in the truck.
TANYA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sharon L
|
Online Move In
Rating:
5.0
Very helpful staff, very friendly.
Innessa H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen O
|
First Impressions
Rating:
3.0
There were no signs indicating location for the garbage bins.
BEATRIZ C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy B
|
Overall Experience
Rating:
1.0
I prepaid for 4 months and moved out before the 3rd month and they did not give me my refund for the last month.
Don't ever pre pay!
WILSON P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawon H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILSON P
|
First Impressions
Rating:
5.0
Shawna was friendly, and efficient. She made the quick visit a great experience
ERIC J
|
First Impressions
Rating:
5.0
You have the best store manger ever shawna is excellent, went above and behond to help me with my move.
IGOR P
|
First Impressions
Rating:
5.0
All the staff were wonderful to deal with and very helpful in answering any questions. Although they were sometimes busy, I was always greeted pleasantly and professionally.
Lori R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Breonna S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEXANDERLANGSTO J
|
Overall Experience
Rating:
1.0
Overpriced on storage and uhaul truck rental.
AUSTIN W
|
Overall Experience
Rating:
5.0
Move-in experience was great! Ethan took care of the issues with first storage unit. Very helpful in making this a 5-star experience. New storage unit met my needs and then some; highly recommended.
John S
|
First Impressions
Rating:
3.0
I was very disappointed in the dimensions of unit 1261. Due to an 2' x 1' outcropping on back wall along with wooden crossbeams along the top. It is at best 4' x 5' x ~6.5'. This is not a dispute; rather, an observation about misinformation in the unit description. I expect a call from representative to correct this issue. Three stars as average for move in ease vs. not as stated in description.
John S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Myint H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BEATRIZ C
|
First Impressions
Rating:
1.0
Tried to charge me for free storage lost the reservation how do you get to smaller rooms
Glenn B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Neil S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Schaffer S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Max G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jayme O
|
First Impressions
Rating:
5.0
Ethan was very friendly & knowledgeable. Very excellent service.
Valerie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRIS K
|
Overall Experience
Rating:
5.0
Everyone was very helpful! Madyyson went above and beyond to assist!
Roseanna M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAWRENCE W
|
First Impressions
Rating:
2.0
Was never given a fob the alarm goes off but no one gets alerted
Could just open door to area and anyone could walk into area, not secure at all
No one answers phone at office
Took over 2 weeks and then finally had to go to close out order
No one returns calls
Christine B
|
Overall Experience
Rating:
5.0
My only issue was that my storage facility was not available externally, but that was just a misunderstanding on my part. It was clearly labeled as interior, so I don't know what I was thinking, but I will know in the future!
Kevin M
|
First Impressions
Rating:
3.0
The experience with the storage unit was excellent. The move out experience on your website was horrible. Every time I got done with the process, the final screen would say my session had expired. I tried using the chat and after the tech read my problem, she disconnected the chat. I verified I was still online so internet was not the issue. I tried from both my cell phone Via cell tower and my laptop via cable modem. I finally had to go to the store in person to move out.
Eric W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRANT W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lakisha H
|
Overall Experience
Rating:
2.0
The two gentlemen at the counter were unprofessional like they didn’t really care! And the card reader system didn’t work. Paying $170mo for storage You would spect a nice customer service!!!
Edgar C
|
First Impressions
Rating:
5.0
Only issues was that every time I opened the units door the alarm sounded. I assume my card was not reading as it should. Not a problem for me, if an alarm sounds, does anyone come to investigate?
charles z
|
Overall Experience
Rating:
3.0
Pass card did swipe at test but failed at storage entrance. Alarm went off at opening of unit.
With that said no one came to see why alarm sounded?????
charles z
|
First Impressions
Rating:
4.0
Seem to have a pest issue at the end.
William A
|
Overall Experience
Rating:
3.0
Didn't like that I had to pay for a lock from you when I was told I could use my own lock.
William A
|
First Impressions
Rating:
5.0
The facility was a great place to store some boxes and other items while moving in to my new house.
Mack M
|
Overall Experience
Rating:
1.0
The "men" who worked in the office were rude and condescending. I will never rent for the U-Haul on Allentown Blvd again and I wake sure my friends do not either.
Marsha S
|
Overall Experience
Rating:
5.0
My service was excellent and appreciated the assistance I received.
Patty M
|
Reservation
Rating:
4.0
Nice guys! Prompt service!
Erin S
|
Reservation
Rating:
5.0
Easy and convenient. Janie
Janie J
|
Reservation
Rating:
1.0
Resolve? Try to reach them. Rented a storage unit. Load in. Door bent. Lock won’t fit. Call only number given. Back thru call center. Who sends a message. I wait. Workers. Rude. Idiots.
Jay M
|
Reservation
Rating:
5.0
My overall experience was very professional, yet friendly. Everything staff member I dealt with both in Toms River, NJ and Harrisburg, PA were very knowledgeable, helpful, they went out of their way
Francine C
|
Overall Experience
Rating:
2.0
I believe I was robbed! I was told I would receive a refund by the staff. I should have received a pro rated refund for usages not used. The staff needs to keep their communication straight.