Storage area sucks I didn't get the storage I requested and given more costly unit.Dennis G.
Customer Reviews for U-Haul Moving & Storage of Hendersonville
Hendersonville, TN 37075
(@ Old Shackle Island Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Carmen F.
Customer did not leave a comment.Tim H.
Truck # TT5404F was giving to us and was damage. We followed instructions on inspections but found damage during the trip. Please reply with refund or credit on next rental. AlexWILLIAM B.
Customer did not leave a comment.Brian S.
Customer did not leave a comment.Jinghua H.
Freight elevator very heavy doors hard to open. No air conditioning in building.William B. | Online Move In
The guys there rocked . Nice know about product went far above .Douglas B.
Customer did not leave a comment.SARAH B.
Customer did not leave a comment.sarah A.
Great service, larger location easy drop off.Keri B.
It was greatNatalia R.
Customer did not leave a comment.Darrell H.
Customer did not leave a comment.Mike A.
Customer did not leave a comment.Adam W.
Customer did not leave a comment.Tiffany A.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Rob M.
Customer did not leave a comment.Donald D.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.Joey S.
Truck leaked oil all over my drivewayWilliam H.
Customer did not leave a comment.RODNEY N. | Overall Experience
Customer did not leave a comment.Lydia H.
Customer did not leave a comment.Brent M.
Customer did not leave a comment.Ronald B.
The key drop off was hard to locate at night but otherwise the location was fine. Plenty of parking and easy to navigateJefemy T.
Everything was great. No surprises. Team very helpful. Price was what I expected.Ray D.
Customer did not leave a comment.Bennett S.
Customer did not leave a comment.THOMAS P.
Customer did not leave a comment.Rodney T.
Customer did not leave a comment.Matt D.
Customer did not leave a comment.Otis M.
Customer did not leave a comment.James G.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.GINGER S.
Customer did not leave a comment.MICHAEL H.
To be honest nothing was nice a friendly the whole way that talk to you more then just business you have there real talk to the customer like there friends and not just some everyday customer real good fast past and friendly No changes neededRichard C.
Easy to work with and very pleasant.Dawn D.
Customer did not leave a comment.Kristy H.
Customer did not leave a comment.Paul T.
I was charged a $20 after hours return fee. This was not stated to me when I made the reservation online (and explicitly indicated the trailer would be returned at 1 am), nor did the staff inform me. It MAY have been in the fine print somewhere, but that is a very dirty business practice. Had I known I was going to be charged, I just would've saved my time, sleep, and money and rented for another day.Chris R.
Staff was helpful and knowledgeable about our needs and made it happen.Judy R.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Toni T. | Overall Experience
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.Nicholas F.
You could possibly help and not charge anymore an entire day for being an hour lateâ€¦. $65 more for an hourâ€¦. That's the most ridiculous charge in my life, will not be using Uhaul services againâ€¦..Jackson S.
I had to drive miles to get to the location because it was the closest one to my address opened. Was only able to use for a partial time. I was told traffic dept can could give me some type of something for milage adjustment. I waited on hold 2 twice for more than 20 mins for the phone to hang up.AREBBIA H.
Customer did not leave a comment.Jane W.
Customer did not leave a comment.rick L.
Little wait to rent but everything was goodJerry V.
Customer did not leave a comment.Donita H. | Overall Experience
Customer did not leave a comment.Bennett S.
Customer did not leave a comment.Dennis D.
Grabbed the keys and I finished. They needed nothing from me.Willis M.
Customer did not leave a comment.Robin L.
Great experience overall. Very nice professionals.Teresa Ann E.
Customer did not leave a comment.KELLY M.
Customer did not leave a comment.Josh M.
Would like climate control and in-unit lightingKristen W. | First Impressions
Ever since moving to Tennessee 9 years ago, we have used this location for everything from short term storage, to renting trucks to move furniture. Have always had a good experience!! 😊Debbie R.
Excellent customer serviceTrevor M.
Customer did not leave a comment.Dannette H.
The agents and work force are excellent at this Hendersonville location. I've used them many times and have never been disappointed.Tom T.
Customer did not leave a comment.Shannon S.
It was a huge drive from the original location that I reserved it atJohn B.
The truck I had should not be driven on the interstate. Extremely violent bouncing and rattling above 60mph. Apparently it is a known issue.Brandon B.
U-Haul seems to have thought of everything. Customer service was flawless.Trevor M.
The equipment got the job done. Staff less than friendly.HEATHER O.
Customer did not leave a comment.MEL M.
Location was busy, but equipment was ready and I got waited on fast. GREAT service. Thanks!Hal H.
Customer did not leave a comment.clay H.
Try not double charging people, that tends to make them angry. Also: fix your broken website.Stephen G.
I am completely impressed with the customer service. All questions have been answered and U-Haul has thought of everything. I will definitely use U-Haul again and will recommend to my family and friends. The staff are welcoming and friendly. A+ all aroundTrevor M. | First Impressions
Please ensure functioning AC, if no AC, please have a functioning window. Got extremely hot. Service engine/stabilitrak light came onTy V.
Good dudes working here. Quick.dusty H.
Service person was very responsible and courteousThomas M.
Customer did not leave a comment.Nikunj P.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.Suzanne C.
Key drop needs a sign....spent to much time trying to find...never did find itMARIAN P.
Customer did not leave a comment.STEPHEN V.
Customer did not leave a comment.Juan C.
Give all of your staff a raise. They are the best employees I have ever seen.David B.
Customer did not leave a comment.Andy W.
Customer did not leave a comment.Will M.
We had a STRONG DISPUTE about mileage! Apparently ending miles from prior customer was incorrect in computer. We drove only about 75 miles but were charged double that! I was told we were to blame for not checking speedometer before driving away. Bob DavisRobert D.
Customer did not leave a comment.CHARLES J.
Customer did not leave a comment.Amanda C.
Clean the windshields in your trucks!Christine F.
Customer did not leave a comment.Karen F.
Great Guys! Fast Service 5 stars! They need a raise!!:}Andy W.
Customer did not leave a comment.Ralph W.
Customer did not leave a comment.Richard B.
Very good customer servicelarry C.
Customer did not leave a comment.Robert P.
The Staff was wonderful was able to move everything I needed in the rental time. Wonderful Chevy Truck when I need to do any more work I will definitely be back. ThanksGary N.
The staff were friendly and efficient, which made the process even easier than expected!Terence J.
Not charge a full day for being an hour after pickup time and Don't send a notification that says it's due back in 2 days when it's a one day rental. I'm being charged an extra 60 because the receipt I had said I could return it by 2:30 on Sunday and I returned it Saturday at almost 4Leann B.
You should be embarrassed to rent trucks in that poor of condition to people.Robert H.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Eddie P. | Overall Experience
The crew at this location was awesome. I would definitely recommend them to my family and friends!Coz W. | Overall Experience
Customer did not leave a comment.COREY S. | Overall Experience
The staff was great!Toni T. | First Impressions
Customer did not leave a comment.Donna W. | Online Move In
I did not appreciate the change to charge if a customer called in to make a payment on the rental unitCHARLES D. | Overall Experience
Customer did not leave a comment.Jondavid E. | Overall Experience
Customer did not leave a comment.Julia W. | Overall Experience
Customer did not leave a comment.DAVID M. | First Impressions
Customer did not leave a comment.Blanca O. | Overall Experience
Ray the manager was HORRIBLE. He has no people skills and refused to research what I told him happened & instead said I owed him money when I only had the storage space for 2 weeks on what was supposed to be my 1 free month. It’s not cool having the manager basically infer you’re telling a lie & being told file a action report which I did & he had to eat crow bc I was correct. The storage space hinge was broken when I went to put lock on and lock wouldn’t go on bc of door hinge so I asked U-Haul worker to uncheck me out of the system & he agreed. I found out 3/03/22 he had not checked me out and a 3nd U-Haul worker said he’d fix it in the computer with the correct move in date which I found out wasn’t corrected when Ray called me back claiming I owed money. I checked out early & will NEVER use U-Haul again I’m any capacity bc of the horrible way they treated me. Oh and his workers hung up on me when they called me and I asked the to wait a simple minute and when called out on it in person he said that was him but didn’t even apologize. Run - don’t think of using U-Haul storage in Hendersonville TN.Holly S. | Overall Experience
The freight elevator to gain access to your storage is horrible and very heavy for a senior. Plus I had to wait over 10 minutes for the person who took it up to let me use it. They kept it to load there stuff from their storage. Bad system. Because of that I would not recommend this facilityConnie I. | Overall Experience
I have tried repeatedly to have someone return my calls to no avail. The debt card on file was compromised and I ask for Ty Mc Connell to call me back and it never happened. He doesn't work there nor does Anthony. I called Ray Ray and left a message because because he is never available and failed to call me back to resolve. I have been going through chemo and radiation as well as two surgeries only to discover that I had three home evasion. I will provide documentation if needed . I am a 100% disabled Vietnam Veteran female and widow of same. We were both injured severely which resulted in his death and my illness. A majority of the items in storage are property of Aaron's rental and if sold, will be considered theft and result in a hosts of problems for U-Haul. I need to get my medical equipment, documents and keepsakes out as soon as I am able to travel, with assistance, of course. Adult Protective Services and my caretakers are urging me to reach out to the press. I would like a last opportunity to resolve this matter with U -Haul. I appreciate your response and expect an immediate response. Sincerely, Ronne Kay Johnstone, P.h.D.Ronne J. | Overall Experience
Customer did not leave a comment.Sherry W. | Overall Experience
Customer did not leave a comment.Connie I. | First Impressions
Customer did not leave a comment.Brandi G. | Overall Experience
Customer did not leave a comment.Dirk H. | Overall Experience
Customer did not leave a comment.Jason P. | First Impressions
Customer did not leave a comment.JASON S. | Overall Experience
The fact that the facility only has one elevator is really inconvenient. People would leave the elevator open on a higher floor and you couldn’t even get to your unit. They need to have stairs within the facility. Also, we were never taught or shown how to use the elevator and although we figured it out on our own, we did have it malfunction on the day we moved out, which was really scary. The staff there has a few, at best, “nice” workers but for the most part, they are lazy and never want to answer questions or help you. Someone should be by the elevator helping people with it if it’s held up on a different floor and they should really be paying attention to the cameras for when something does go wrong. I would never recommend this facility to anyone due to only have one elevator and no stairs.Brianna S. | Overall Experience
Customer did not leave a comment.Khristina E. | First Impressions
Very respectful and informative and friendlyscianne m. | First Impressions
Customer did not leave a comment.Derek R. | First Impressions
Helped me get the contact information for my tv damage claimRoy Q. | First Impressions
Love this facility with equipment t carry furniture on. Makes moving easierBETTIE B. | Overall Experience
The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.William P. | Overall Experience
Customer did not leave a comment.Tim J. | Overall Experience
I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank youAndrea M. | First Impressions
Customer did not leave a comment.Bonetta B. | Overall Experience
Staff was very helpful and kind when we picked up and dropped off.Richard H. | First Impressions
The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.Marla L. | Overall Experience
Best facility we’ve dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.Deitra D. | Overall Experience
Customer did not leave a comment.Michael S. | Overall Experience
Customer did not leave a comment.Alex T. | Overall Experience
Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we’re friendly and helpful. I’ll be using Uhaul for all moving and storage needs. Thank you!CARLEE B. | First Impressions
Customer did not leave a comment.sandra K. | First Impressions
the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.candy b. | Overall Experience
Customer did not leave a comment.Niki B. | Online Move In
Customer did not leave a comment.keli w. | Overall Experience
Staff is always friendly and helpful.ED S. | Overall Experience
My storage has a smell to it.keli w. | First Impressions
From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.Deitra D. | First Impressions
Never an issue, All staff friendly, courteous, it's about the Customer....david d. | Overall Experience
Customer did not leave a comment.Carla M. | First Impressions
Customer did not leave a comment.SANDRA R. | Overall Experience
Customer did not leave a comment.Francisco P. | Overall Experience
your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).Imrich G. | First Impressions
Customer did not leave a comment.Kori H. | First Impressions
Customer did not leave a comment.ELENA R. | Overall Experience
Customer did not leave a comment.ANTWONE H. | First Impressions
Ty who is the manager was always very helpful, and took care of any problems.Justin H. | Overall Experience
Customer did not leave a comment.LAURA M. | First Impressions
I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.Frank L. | Overall Experience
The doors to the facility was open 80% of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.david r. | Overall Experience
Customer did not leave a comment.Nathan W. | Online Move In
Customer did not leave a comment.SAMANTHA S. | Overall Experience
Customer did not leave a comment.Leticia G. | Overall Experience
Customer did not leave a comment.christina d. | First Impressions
The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. WilsonBRENT W. | Overall Experience
Customer did not leave a comment.Brent A. | Overall Experience
Customer did not leave a comment.John L. | Overall Experience
I had the Best experience renting a truck and a unit!Jacquelyn R. | First Impressions
I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems sillySamuel C. | Overall Experience
The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It’s very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn’t take much to install a sink soap dispenser. The lighting upstairs if you’re trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would’ve liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.Ninette W. | Overall Experience
Customer did not leave a comment.Matt N. | First Impressions
We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.Jessica H. | Online Move In
I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.Cindy P. | First Impressions
Very friendly staff at this location. I would highly recommend using this facilityRichard W. | First Impressions
Customer did not leave a comment.Caten L. | Overall Experience
I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.michael l. | First Impressions
Customer did not leave a comment.lori w. | Overall Experience
Customer did not leave a comment.Marc L. | Overall Experience
Customer did not leave a comment.KENNETH V. | Overall Experience
Customer did not leave a comment.Charles F. | Overall Experience
Customer did not leave a comment.Nancy D. | First Impressions
Customer did not leave a comment.DEREK L. | Overall Experience
The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rockJOE G. | Overall Experience
Great experience!Jeremy M. | Overall Experience
I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..Latoy J. | Overall Experience
Customer did not leave a comment.Hannah P. | First Impressions
The team was wonderful...Charles F. | First Impressions
The crew was great, everyone was very friendly and helpful.John E. | Overall Experience
Fast service!jim w. | First Impressions
HelpfulAdam L. | First Impressions
ThxJack K. | Overall Experience
Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.OWEN S. | First Impressions
My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.Marissa R. | Overall Experience
FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.STANLEY D. | First Impressions