Customer Reviews for U-Haul Moving & Storage of Hendersonville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hendersonville

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Alexander M. on

Rating:

Above and beyond what I expected. We returned the motorcycle trailer a day early but slightly over the hour and we were credited a full day. Highly recommend this location.

Chase R. on

Rating:

Thank you for being kind and easy to work with!

Carl G. on

Rating:

Customer did not leave a comment.

Terri M. on

Rating:

Customer did not leave a comment.

KEITH B. on

Rating:

Customer did not leave a comment.

Mary C. on

Rating:

Customer did not leave a comment.

MARTIN H. on

Rating:

Customer did not leave a comment.

Martin L. on

Rating:

We rent from this location on a regular basis. The Manager Ty & his entire staff is simply amazing. They are kind, courteous, respectful, never assuming, just great! I’ve seen them have to accommodate difficult people, work through problems etc., always with grace. Thank you for your attention to the customer. 5-Stars ?? ????????

ted M. on

Rating:

Nothing as Ty & Brice were great!

Kevin C. on

Rating:

Customer did not leave a comment.

Robert E. on

Rating:

All good. no suggestions, no complaints (about this location)

William L. on

Rating:

Customer did not leave a comment.

Patrick W. on

Rating:

Customer did not leave a comment.

Ken M. on

Rating:

Customer did not leave a comment.

Lynda S. on

Rating:

Customer did not leave a comment.

Norris C. on

Rating:

Customer did not leave a comment.

LAURA S. on

Rating:

Customer did not leave a comment.

Tommy H. on

Rating:

Customer did not leave a comment.

Theresa H. on

Rating:

Chain was wrapped around sway bar for tow dolly. I was told that it was a surprise I didn’t have any issues. The truck windshield was dirty and had no washer fluid. A fuse was blown so I had to wait for that to be fixed. Things like this should be checked prior to hooking things up, it added extra time to my departure which meant I didn’t make it to the destination drop off before they closed so I had to call another place. Just overall unhappy with this location.

Renna W. on

Rating:

Nothing, Everything was exceptionally well.

Anthony B. on

Rating:

Very easy process. Great rental equipment and the owner was very friendly and helpful. I would highly recommend this business!

christine E. on

Rating:

Horrible company! Their driver was incompetent to deliver the pod, the manager was rude and uncooperative, and for almost four weeks they made no effort in making arrangements for delivering my pod. They just told me to rent a third party to have my pod delivered. When I called, most of the service representatives were nice though,, they tried to help having the pod delivered, but it was the manager at the station that was being difficult and uncooperative. Eventually they delivered the pod through a third party, four weeks late, and when it came it was done in no time! I spent a lot of time on the phone trying to have uhaul cooperate and deliver my pod, and a lot of stress, lost time, and living without my things for 6 weeks. One thing is if their driver is incompetent and can’t drive the forklift, but the way the company dealt with the issue was appalling, there was no communication from them, and for that I am very disappointed with them. If they had communicated, which should be part of their service, they would’ve been able to deliver my pod. It was a quick and easy delivery once they hired a guy who knew what he was doing. It looked like the pod had been handled nicely though, but still, the whole experience make it so I’d never recommend this company to anyone.

Brad M. on

Rating:

Nothing.

Corey G. on

Rating:

The guy met me outside and checked me out very efficiently and politely.

OWEN S. on

Rating:

Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

Billy W. on

Rating:

The only issue was that I asked the clerk if I could return the rental truck at any location near me in Wentzville Mo area and he said yes. When I tried to return it to Lake St. Louis location they informed me that I must return it to the O'Fallon Mo location or there would be additional charges. Some inconvience associated with this issue...

Michael D. on

Rating:

Customer did not leave a comment.

Dawn C. on

Rating:

Customer did not leave a comment.

Nicole S. on

Rating:

Customer did not leave a comment.

Brenda J. on

Rating:

More availability to speak to a person at the actual U-Haul location. Customer service dropped the ball on a refund I was owed. Finally Ty McConnell addressed the issue for me.

Dennis M. on

Rating:

Great customer service and friendly staff!!

GRADY HARLAN P. on

Rating:

Keep rates low

Rhonda H. on

Rating:

Customer did not leave a comment.

Carol P. on

Rating:

Customer did not leave a comment.

Nestor R. on

Rating:

Customer did not leave a comment.

Marissa R. on

Rating:

My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

STANLEY D. on

Rating:

FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

Rani j. on

Rating:

Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

John P. on

Rating:

Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

Manzel S. on

Rating:

Employees was rude will never use uhual again

Kathy W. on

Rating:

Lacked customer service. On check out day finally got someone who was helpful and courteous.

JEFF C. on

Rating:

Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

SUZANNE S. on

Rating:

I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

JOHN M. on

Rating:

Thanks for your service. All went well.

CINDY M. on

Rating:

Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

CALVIN G. on

Rating:

I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

Emmett C. on

Rating:

I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

jason c. on

Rating:

Thank you for your service

Dorothy M. on

Rating:

Was very pleased at the services.

Wil B. on

Rating:

Very polite employees and helpful. Just a little busy and slow. Thanks

Linda R. on

Rating:

I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Ty H. on

Rating:

The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Joseph M. on

Rating:

Everyone was very kind and did everything in their power to accommodate us!

Scottie D. on

Rating:

Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

laverne h. on

Rating:

very pleased with the prompt service

Laura M. on

Rating:

Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Misty G. on

Rating:

The staff was very friendly and easy to work with.

matthew T. on

Rating:

Staff there was excellent, Ty’s a great help!

Ma S. on

Rating:

I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Sherry G. on

Rating:

I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Brandi G. on

Rating:

Heather was awesome

David L. on

Rating:

Very professional and helped out with my move

Nick S. on

Rating:

Brandi was great and a pleasure to work with. I would use again reccomend to others.

SONYA L. on

Rating:

Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!

Virlean M. on

Rating:

I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

john o. on

Rating:

we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

CATHY H. on

Rating:

There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

alcides r. on

Rating:

Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

David C. on

Rating:

Great experience with ubox

ALBERTO R. on

Rating:

The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

TIFFANY W. on

Rating:

Thank you!

connie i. on

Rating:

Everyone was so helpful wonderful customer service

Emily T. on

Rating:

Our delivery driver was fantastic!

Jeff F. on

Rating:

Thanks

Lowell P. on

Rating:

Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Mutsumi Y. on

Rating:

Great work!

MARTIN S. on

Rating:

perfect

Jeff F. on

Rating:

No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.

Ben F. on

Rating:

Storage facilities are excellent. Ubox is highly recommended. Great staff.

Margaret M. on

Rating:

I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.

karen c. on

Rating:

U-Box was perfect for my moving needs!

Ann S. on

Rating:

N/a

david h. on

Rating:

I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.

Lee W. on

Rating:

I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.

Lawrence C. on

Rating:

Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!

Pam M. on

Rating:

The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!

Haley W. on

Rating:

I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.

Joe M. on

Rating:

Good people to work with and always friendly.

Douglas H. on

Rating:

Had a good experience with this facility and staff.

BRANDY H. on

Rating:

Clean facility and great staff. Everyone is very helpful