Customer Reviews for U-Haul Moving & Storage of Hendersonville

6,558 reviews

208 W Main St   Hendersonville, TN 37075
(@ Old Shackle Island Rd)

(615) 822-4491

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 822-4491

208 W Main St
Hendersonville, TN 37075
(@ Old Shackle Island Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

janis D. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

Customer did not leave a comment.

Ankit P. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Chelsey C. 
Rating:
4.0

Fix the driver door so it closes easily. Has to be slammed to actually lock. The vehicle was a long way from the key box... maybe have one key box station for items on that side of the building? All was good.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

lakeshia H. 
Rating:
5.0

Everything went smoothly. I highly recommend this location.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Ann Marie M. 
Rating:
1.0

I was harassed in the parking lot by a man who threatened to kill me and was arrested only minutes later without my notifying the police. Additionally, I had to wait for over thirty minutes for the rideshare employee to approve my license.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Mallory J. 
Rating:
4.0

Very professional individuals and they were extremely helpful in the return process

Franklin T. 
Rating:
5.0

Friendly and helpful staff!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

lakeshia H. 
Rating:
5.0

Customer did not leave a comment.

Robert Q. 
Rating:
1.0

My first vehicle transmission stopped working. I came to get another U-Haul vehicle and found out a worker knew the first vehicle had issues, and they still had me use the vehicle. This endangered my family's lives and our possessions. The second vehicle also had engine issues as well (did not sound good at all).

Cameron V. 
Rating:
5.0

Customer did not leave a comment.

Darrell G. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Geoff E. 
Rating:
5.0

I couldn't have asked for quicker service! I pulled in to the drop-off area, was immediately met by staff, and my drop-off was complete within 2 minutes.

Denise W. 
Rating:
4.0

Having never used the online check-in, it was a little confusing. When you tell someone all they need is to pick up their truck is their drivers license and a mobile phone, it sounds super easy. However, there was a whole lot more to it than that we had to figure out.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

KAREN L. 
Rating:
4.0

Overall I was really happy with this location, but when I picked up a tow dolly in the morning the customer service left a little to be desired. I think the employee I interacted with was just tired. When going through the process of renting a dangerous piece of equipment good communication is vital and I don't feel like I got that.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Great service, really appreciate them finding me a trailer, when there wasn't any available in the area.

MARCUS J. 
Rating:
1.0

Booked my reservation a week in advance and when the time arrives to pick up they do not have any trucks available due to overbooking the truck. No discount and no sympathy for a system error on Uhaul. Terrible customer experience and will never use them again and will make sure everyone I know is aware of the situation as well

Adam P. 
Rating:
5.0

Customer service was excellent! A+++

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
5.0

Met me out back, unhooked the trailer and apologized that I was given such a crappy trailer.

christopher M. 
Rating:
4.0

Jarris' customer service was the reason for the above average rating!

John B. 
Rating:
3.0

Customer did not leave a comment.

Kami T. 
Rating:
3.0

Drivers side door barely functioned—was very beaten up. Could not adjust air conditioning because knob was broken off

Earl R. 
Rating:
5.0

None

Vinnice M. 
Rating:
1.0

I was dropping off the vehicle, making sure that everything was correct after I left and I was trying to give the keys to a worker, no one was at the desk. So I walked around back and gave the keys to a worker who obviously wanted nothing to do with me. He was not nice.

Casey E. 
Rating:
3.0

I was using a trailer with two bald tires. Would expect a better maintenance program to ensure user safety.

Mark B. 
Rating:
1.0

On this occation, I was charged for 70 miles when there is absolutely NO WAY that is true. I added up the milage I drove with google maps and it wasn't more than 50. I would advise for everyone to take a picture of the mileage everyone they go. Also, on another occasion,I was charged "cleaning service" for leaving ONE small paper in the truck. I am not exagerating. The "manager" looked in the system and said there was a note thst indicated i left a paper in the the truck. I will be using another Uhaul center my next time.

Karina G. 
Rating:
5.0

Ray did an outstanding job, easy in and out. Equipment pulled and performed outstanding.

Jeffrey E. 
Rating:
5.0

The staff were efficient and friendly

Rayvaughn C. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

pam K. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very quick and easy!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

We were extremely pleased with our experience with U-Haul. The cargo van was just what we needed, and the staff was courteous and efficient. It took no time at all to get our van and get on the road, even though there were several people waiting in line when we got there. The van was in good working order and was very affordable. I will be sure to go to U-Haul, Hendersonville, Tennessee, whenever I have moving needs.

Deborah W. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Clayton H. 
Rating:
2.0

Layout was confusing, hard to find entrance, directions unclear, part of the entrance way blocked by other rentals on the main road so we had to cut through another parking lot. Not very good of an experience. Employees were very nice and helpful, but I'll be going to the rivergate location from now on.

Christopher D. 
Rating:
5.0

Brice and the team were very helpful.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Very helpful when I had to get my vehicle onto the car hauler. Made sure that everything was secure and good to go! Made me feel safe and good about my almost 1000 mile journey ahead of me!! Was diligent and very thorough about my contract/bill, and made sure that any discounts I had were added and calculated to the invoice. Good experience overall. Would recommend the Hendersonville Tennessee location!!

holly H. 
Rating:
5.0

Could not have been better

Dan T. 
Rating:
3.0

I extended my rental for 1 day but due to the quote not covering the full time I specified, I was charged over $400.

Susan A. 
Rating:
5.0

Great customer service.

Aida E. 
Rating:
5.0

Everything was great other than once I returned the truck they checked it in and said everything was fine and gave me my total due that would be charged to my card. I've ended up being charged 883.80 and there is no way that's correct and it also isn't the total that I was given when I returned the truck. It's way more than I owed so I'd like for this issue to be fixed. Other than this issue everything else was fine.

David K. 
Rating:
4.0

The car carrier trailer above the trailer wheels may need maintenance. Even the customer service agent that checked in the equipment even made a comment that the metal covering above the trailer tire did not loosen like it was supposed to do. He loosened it with a wrench on a nut on both sides on the end. He said that was usually not necessary.

DANIEL D. 
Rating:
5.0

Ray was courteous and professional! Thanks for a great experience.

Stephen B. 
Rating:
5.0

We rent monthly from u-haul 9 months out of the year. Always had a great experience with them.

carolyn W. 
Rating:
5.0

I just wanted to say that employee Andrew Graham went above and beyond when he helped me replace a faulty fuse to my trailer lighting. He took the time to make sure the trailer lights were working properly before I could depart. When they weren't, he discovered the fuse to those trailer lights was blown. After purchasing a new fuse at a nearby Auto Zone store, Andrew replaced the fuse and I was on my way with the trailer. I mention this because I was moving out of my home and desperately needed this trailer to finish moving out my appliances and other household items. I HAD to be out of my house that day, so without Andrew's assistance, I would not have been able to complete my move and thus would have caused my house closing to be delayed. Andrew Graham should be commended for his superior work ethic, customer service and professionalism. U-Haul needs more employees like him. I have rented from this U-Haul location on numerous occasions and Andrew is always very helpful and friendly. U-Haul should be honored to have an employee like Andrew Graham working for them.

John H. 
Rating:
5.0

Customer did not leave a comment.

Zulaikah S. 
Rating:
1.0

We originally planned on picking up at a different location. Y'all changed it 2x and was 30 mins farther than the original location from my house. Then we get there to pick it up and someone had changed the pick up time and didn't tell us. Then when I tried to call the uhaul number the person I spoke to was incredibly rude and disrespectful. Never again will I use uhaul.

Cody H. 
Rating:
5.0

Best service ive had in a very long time.

Shaun O. 
Rating:
5.0

Tre Bell was very friendly and had a great work attitude, pleasantly surprised to see someone enjoying his job like he does, awesome personal skills!

Robert E. 
Rating:
5.0

Particularly pleased to see Dan when returning rental. He is such a pleasure to deal with.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Jarris was very professional and kind. I really appreciated his excellent customer service!

Connie C. 
Rating:
5.0

What a kind, patient,& helpful staff!!! They worked to meet my need as economically as possible with a smile & pleasant demeanor. Exceptional!!! That's why I keep coming back!

deb W. 
Rating:
5.0

Customer did not leave a comment.

Crystle H. 
Rating:
5.0

Very friendly and helpful throughout the entire process. Thank you so much for answering all my questions during my move.

Rebeca S. 
Rating:
5.0

Customer did not leave a comment.

Alyssa M. 
Rating:
5.0

Quick and efficient technician. Thank you!

Shaun W. 
Rating:
5.0

Customer service was great, This location is convenient for me, well stock with equipment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Nothing!! Your service was excellent!!!!

Tom D. 
Rating:
5.0

The guys inside were friendly & quick. Excellent service

LEEANN J. 
Rating:
5.0

Customer did not leave a comment.

Chris E. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Bradley M. 
Rating:
5.0

Justin was very helpful and the drop off process was easy and efficient

corinne D. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Erik C. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Very nice and time efficient during pickup and drop off

Carla P. 
Rating:
5.0

Customer did not leave a comment.

Harry H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

The only thing I was unhappy about was the lack of open bed pickup trucks in the inventory. The guy I dealt with was very friendly and efficient.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
3.0

I ordered a mattress cover and didn't receive it.

Debbie G. 
Rating:
5.0

Easy online reservation and check with friendly staff to help if needed. Ver easy

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

I can't thank Ray enough for his high level of customer service. I had an issue with my lights connection for the trailer. Ray worked with me to adjust my rental dates. I returned two days later and Ray again assisted me. Very professional, friendly, knowledgeable and represented Uhaul extremely well. You all are very fortunate to have Ray representing your company. Thanks Ray. Mike Terry

Michael T. 
No reviews have been submitted for this location.

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