Customer did not leave a comment.Leticia G. | Overall Experience
U-Haul Moving & Storage of Hendersonville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.LETICIA G.
Customer did not leave a comment.DEBORAH S.
Quick and fast.John G.
Customer did not leave a comment.JASON C.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.PHILIP A.
We had to go to 3 different locations to get a trailer then double charged this is second time I've been double charged when renting your equipmentTeresa L.
Customer did not leave a comment.Richard D.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.christina d. | First Impressions
Customer did not leave a comment.Brian H.
Customer did not leave a comment.MATHEW L.
We arrived at 950am on Thursday 12/31/20 and spoke with I believe Ty. We told him we would need at least 24 hours and he said u cant bring it by 10pm? "Beaune you know its the last day of the month and end of the year", we advised no way we could but we would have back the next morning. When first got in the unit the radio didn't work, then when we started to drive it there was smoke coming out of the exhaust, and the brakes were grinding, it pulled really hard to the left while driving. We get to or place to load belongings up and got the truck loaded and went to start it and the check engine light was on and there was no power steering. I checked the power steering and it was bone dry. I took a picture of the cap of what it said it took and sent my wife to the auto parts stores. I put the power steering fluid in and it started but it was still smoking and had a rattle to. My wife tried to call the location but just kept getting the record and no information about emergency situations such as breaking down. The paperwork was in another vehicle so we couldn't look at it. Then when we arrived to drop the vehicle off we explained what issues we had with it and he didn't seem to care to much. He had his phone in his coming out the door and looked up one time while we explained the situation. All he could say was oh ok we will have it looked at. Literally no customer service at all. He told us the total and said he would email the receipt shortly or if I really needed a paper receipt he could get me one but it would take him a few minutes. I advised the email receipt was fine because at that point I was not impressed with the customer service of either of the men we dealt with. The unit we rented probably shouldn't have even been at the road at the time. This location use to be the best around, but I can say that its going down and fast. Its truly a shame when this company has been since I was a small child. I definitely was not impressed with the, Lack of info for issues,, rental, customer service! I'll be sharing my experience and will be leaning to profressial mover here on out. If you are wanting to receive customer service, half decent vehicle to make ur move u may wabtvBRANDON K.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.Maxim B.
My thanks should also be extended to the location where I initially went to secure a rental. Although no vehicle was available at this location, James at Excell Storage in Clarksville (and his boss) were extremely helpful. Please extend my thanks to them as well.KIMBALL C.
Customer did not leave a comment.Johnny D.
We had a very good experience.MARK K.
The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. WilsonBRENT W. | Overall Experience
I also have a storage unit at this location. They have always been great. I appreciate the professionalism they give me.Charles B.
Customer did not leave a comment.RONALD G.
Customer did not leave a comment.RichardPamela K.
Good service at this time, very friendlyClyde P.
Customer did not leave a comment.Donald D.
Only place I rent from! I know what my experience will be every time I walk the door.BRADFORD M.
I was charged for 2 furniture dollies when I was only given one. After 30 minutes or more on the phone, I was able to connect with someone who was able to fix the charge. Did most of checking in online, front desk guy was nice, checked out via my phone. Was easy to do.Annette O.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.CYNTHIA E.
Customer did not leave a comment.Brent A. | Overall Experience
Customer did not leave a comment.DILLON C.
Customer did not leave a comment.John L. | Overall Experience
Customer did not leave a comment.TYLER S.
Customer did not leave a comment.Ricky N.
Wonderful job! Great location!Keith G.
Customer did not leave a comment.Vincent M.
Customer did not leave a comment.Victoria P.
Customer did not leave a comment.tiffany A.
Customer did not leave a comment.Allen G.
These folks are great. Very friendly but businesslike. Eguipment was tip top.10 out of 10...Anthony S.
Customer did not leave a comment.Robert O.
I had the Best experience renting a truck and a unit!Jacquelyn R. | First Impressions
Nice folks.WILLIAM C.
Customer did not leave a comment.Johnny D.
Customer did not leave a comment.Brian H.
Customer did not leave a comment.Michael N.
I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems sillySamuel C. | Overall Experience
The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It’s very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn’t take much to install a sink soap dispenser. The lighting upstairs if you’re trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would’ve liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.Ninette W. | Overall Experience
Employees were already out checking in a trailer, so checking in was very quick. No complaints.Wendell S.
We needed to finish clearing out a storage unit & realized a trailer would be very helpful. I went online & reserved for Sat which was a piece of cake! I esp liked that i was not charged until I picked it up! I then called Sat morning to push our pick up time back 1/2 hr & extend our time from 6 to 7 hours. All this was easily accomodated by Joy. On arrival, check in was quick & easy. Trailer was easily accessible, but we had too large of a ball so we had to go get our other hitch & then return. All in all, this was an extremely smooth rental & we would definitely return. This is the 2nd time we have used this location & have been very pleased each time. Return is also fast, friendly & efficient! Justin Finch checked us in, but I didn't catch the name of the young man who checked us in.SANDRA Q.
The staff at this location are the most polite and helpful people I have dealt with in a long time. My compliments to the entire staff!TERESA T.
Everything went well. The employees weren't very friendly. They did a good job but it wasn't friendly. Not rude, just not welcoming.Marla L.
Customer did not leave a comment.CHRISTOPHER C.
Minor complaint - the sun visor was broken and kept swinging around as I drove Major complaint - during a pandemic and a mask ordinance in this country none of your employees were wearing a mask.Stuart W.
Customer did not leave a comment.Jamey T.
After running from Hurricane and going miles out of way, we were not charged for extra miles, that took so much off my plate, that's a blessingSANDY C.
Customer did not leave a comment.DOUGLAS P.
Everything was perfect from my online ordering to the instore customer service they were very friendly and quick I had absolutely no problems. I will definitely be using u-haul Hendersonville TN again!Lacy D.
None of the employees wore masks. The trailer's brakes didn't work when I brought the truck back and we had to wait about an hour and a half before they got them working.Jeremy D.
Customer did not leave a comment.Terry O.
Customer did not leave a comment.Charles P.
Customer did not leave a comment.ANTON J.
Customer did not leave a comment.DANIEL G.
Always a satisfied customer great customer service and great level of knowingJeffery W.
Customer did not leave a comment.DAVID B.
Employees are extremely rude. They act like they hate their job.Ciara S.
Make sure all equipment is working properly before it's rented. The trailer we rented didn't work when we came back with the truck fully loaded. They were trying to say it was the truck that was messed up, not the trailer. Luckily, they decided to check fuses and got the brake lights on the trailer working after about an hour and a half.Jeremy D.
Customer did not leave a comment.Shane S.
Very helpful, quickNoah B.
Customer did not leave a comment.JACK E.
Customer did not leave a comment.Clyde P.
I dropped off my trailer at 1:30 PM on Tuesday. They checked tire pressure and inside for cleanliness. Wednesday I got a notice from Uhaul about after hours drop off. I called and they sent an email to this location to check my trailer in. Thursday I get a charge of $22.95 added to my deed it card for late drop off. I called and was told the charges would be reversed. I wonder how many other people were ripped off from this location because they didn't check items in when they weee delivered.Kyle C.
The â€œCustomer Service repsâ€ at this location all need a new gig. We arrived 15 minutes before the location closed, not on purpose. We did not know the hours, but the staff certainly did. Slamming doors, comments about dirt in the back (it RAINED ALL DAY) so they try to charge us $25 to hose out the back?!! So we offered to do it ourselves, our attempt to help was also met with attitude. Aside from your evening staff being butt hurt because a customer pulled in 15 minutes until close (The employees literally mentioned closing 3-4 times) the Uhaul truck itself was very helpful.Patrick M.
Manager was so helpful and wonderful. Truly a delight to work with and should help train others on how to be a â€œManagerâ€DEBBIE J.
Customer did not leave a comment.Wynn R.
I was not happy with the way customer service pressured me to reserve the trailer as I was 10 minutes away and she made me think that was the last unit available and when I arrived there was at least 6 available. That is not a good way to pressure customers as I was driving and had to jeopardize myself and others on the highway to get her a card to reserve the trailer even though I said I was almost there.TONEY H.
Customer did not leave a comment.ERICA R.
Nothing that I can think of... Ty was nice and helpful and so was Ray on the day of pickup.JUANITA M.
Customer did not leave a comment.LUIS U.
Nothing. It was perfect.Richard E.
They were out there when I pulled up and got me checked out.David S.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.MARTIN S.
The check-in website and app do not work well at least with my particular version of the google app. I hd to switch browsers and thankfully it worked after 20 minutesCHRISTOPHER P.
Customer did not leave a comment.ERIC M.
Customer did not leave a comment.MARTIN K.
Very impressed with the return experience. Outstanding!George G.
Customer did not leave a comment.MICHAEL B.
U-Haul is a total rip off. Daily rental rate should be prorated. Gas over fill should be credited back. The fuel gage is never on full. It is impossible to not over fill. I am going to be a Whistle Blower and get the Government to investigate U-Haul. Ron Natale 310-739-1421Ronald N.
Perfect, trailer had new tires and was clean. Was able to grab it and go.JONATHAN W.
Customer did not leave a comment.MARTIN K.
Customer did not leave a comment.Beth M.
I don't know his name but the man who hooked up the auto transport and assisted me in loading the car was extremely helpful and courteous.Robert S.
Way better experience than I had anticipatedKenneth N.
Outstanding. Fast pick up and rapid return. I am talking minutes. Thank you...Ronald N.
Customer did not leave a comment.JIMMY V.
Customer did not leave a comment.GEORGE M.
Customer did not leave a comment.Freddie R.
Customer did not leave a comment.Roger F.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.DW L.
Great service, in and out.STEPHEN W.
Customer did not leave a comment.Victoria V.
Customer did not leave a comment.Jean E.
Customer did not leave a comment.matt C.
Customer did not leave a comment.MATTHEW N.
Customer did not leave a comment.Matt N. | First Impressions
We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.Jessica H. | Online Move In
I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.Cindy P. | First Impressions
Very friendly staff at this location. I would highly recommend using this facilityRichard W. | First Impressions
Customer did not leave a comment.Caten L. | Overall Experience
I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.michael l. | First Impressions
Customer did not leave a comment.lori w. | Overall Experience
Customer did not leave a comment.Marc L. | Overall Experience
Customer did not leave a comment.KENNETH V. | Overall Experience
Customer did not leave a comment.Charles F. | Overall Experience
Customer did not leave a comment.Nancy D. | First Impressions
Customer did not leave a comment.DEREK L. | Overall Experience
The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rockJOE G. | Overall Experience
Great experience!Jeremy M. | Overall Experience
I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..Latoy J. | Overall Experience
Customer did not leave a comment.Hannah P. | First Impressions
The team was wonderful...Charles F. | First Impressions
The crew was great, everyone was very friendly and helpful.John E. | Overall Experience
Fast service!jim w. | First Impressions
HelpfulAdam L. | First Impressions
ThxJack K. | Overall Experience
Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.OWEN S. | First Impressions
My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.Marissa R. | Overall Experience
FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.STANLEY D. | First Impressions
Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an emailRani j. | First Impressions
Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.John P. | Overall Experience
Employees was rude will never use uhual againManzel S. | Overall Experience
Lacked customer service. On check out day finally got someone who was helpful and courteous.Kathy W. | Overall Experience
Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get itJEFF C. | Overall Experience
I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~SusaSUZANNE S. | Overall Experience
Thanks for your service. All went well.JOHN M. | Overall Experience
Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TNCINDY M. | Overall Experience
I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lockCALVIN G. | Overall Experience
I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.Emmett C. | Overall Experience
Thank you for your servicejason c. | Overall Experience
Was very pleased at the services.Dorothy M. | Overall Experience
Very polite employees and helpful. Just a little busy and slow. ThanksWil B. | First Impressions
I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.Linda R. | Overall Experience
The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.Ty H. | Overall Experience
Everyone was very kind and did everything in their power to accommodate us!Joseph M. | Overall Experience
Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.Scottie D. | Overall Experience
very pleased with the prompt servicelaverne h. | Overall Experience
Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!Laura M. | First Impressions
The staff was very friendly and easy to work with.Misty G. | Overall Experience
Staff there was excellent, Ty’s a great help!matthew T. | Overall Experience
I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.Ma S. | Overall Experience
I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.Sherry G. | Overall Experience
Heather was awesomeBrandi G. | Overall Experience
Very professional and helped out with my moveDavid L. | Overall Experience
Brandi was great and a pleasure to work with. I would use again reccomend to others.Nick S. | Overall Experience
Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!SONYA L. | Overall Experience
I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were ExcellentVirlean M. | Overall Experience
we had U-Boxes delivered from this facility. They were timely, professional and accommodating.john o. | Overall Experience
There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.CATHY H. | Overall Experience
Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.alcides r. | Overall Experience
Great experience with uboxDavid C. | Overall Experience
The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.ALBERTO R. | Overall Experience
Thank you!TIFFANY W. | Overall Experience
Everyone was so helpful wonderful customer serviceconnie i. | Overall Experience
Our delivery driver was fantastic!Emily T. | Overall Experience
ThanksJeff F. | Overall Experience
Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?Lowell P. | Overall Experience
Great work!Mutsumi Y. | Overall Experience
perfectMARTIN S. | Overall Experience
No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.Jeff F. | Reservation
Storage facilities are excellent. Ubox is highly recommended. Great staff.Ben F. | Overall Experience
I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.Margaret M. | Overall Experience
U-Box was perfect for my moving needs!karen c. | Overall Experience
N/aAnn S. | Overall Experience
I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.david h. | Overall Experience
I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.Lee W. | Overall Experience
Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!Lawrence C. | Overall Experience
The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!Pam M. | Overall Experience
I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.Haley W. | Overall Experience
Good people to work with and always friendly.Joe M. | Overall Experience
Had a good experience with this facility and staff.Douglas H. | Overall Experience
Clean facility and great staff. Everyone is very helpfulBRANDY H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!