We loved it they worked with us all the time very friendly would definitely recommend to anyone
KAYLA W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Heritage Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was a mess - food left in glove box. Broke down in Tennessee. Smelled strong gas smell when fueling up. Very disappointed.
Robert GEveryone was helpful and absolutely amazing service from the reservation throughout the process of getting the truck. I am very satisfied customer
April HGreat job U Haul. Great service, Great truck, Great rates. Overall Great!! Keep up the good work. Thank you
Bruno BGreat actual Uhaul location, not some franchise inside of another business.
Louis KClean, well-stocked location with friendly associates.
Zachary AI’m not sure who assisted me, but he was awesome! He exceeded expectations! Everyone in the store was very nice!
Armecha W | First ImpressionsThe only frustration I had was that we had requested dollies & none were available. Also was charged for 24 blankets, but only received 12.
Melissa BVery helpful and fast. Excellent customer service.
Michael GQuinton took very good care of us. No need to improve anything for the next customer.
Thaddeus TNo need for improvement. Quinton was a wonderful customer service representative to deal with. He was extremely friendly and very helpful. He is a valuable employee to the company.
Thaddeus TGreat staff, as usual.
Scott SMaybe oil or grease the rachet straps on the tow dollies, they were kinda hard to get working. But they did work
Jeffery kThe guy greeted me outside and was great. Went inside to get a paper receipt and that guy just walked past me and left, so kind of rude! But the younger guy outside was nice and helpful.
Patricia JMy service rep was amazing went out of her way to help me on both the reservation and the return.
JOSEPH LClean up the area, was very dumpy.
mike CVery helpful and pleasant helpers both picking up and dropping off.
Landis AThe lady that helped me provided top rate customer service.
Steven AI have rented here multiple times and no issue so this is not a criticism of the location because every other time there has been nothing to complain about however this time the back of the truck we rented was filthy, there was dirt and mud all over the floor. We had to buy a tarp and lay it on the floor in order to move our furniture. In addition to that the driver door did not seal all the way and rain came in while we were driving. I called the location to complain about the condition of the truck and to see if we could get another one but could not get through, after being on hold for a while we just dealt with it. Yes we extended the rental an additional day but that was simply because it got the job done.
Richard OTire was bald and one had a nail in it
Justin SNothing, best uhaul experience I’ve had. I didn’t catch the assistant managers name but she got my trailer hooked up quickly and when I got back met me outside and removed it I didn’t even get out of the car. Seamless, thanks guys
WILLIAM CThe GM was not friendly at all and looked like he did not want to be there. Have me the keys and said the truck is to the left. I had to search for it and it was behind other trucks in a grassy muddy field. Customer service zero for him. I did see someone while I was out there and asked was I expected to go in the mud to get the truck and he assisted me with getting it out and even the tires was spinning with him.
Sharmaine ROutstanding service
Robert Mthis location is tight to get into( a lot of u-haul rentals) parking is theoretical.
jamie bApelar que no hablaban mi idioma me dieron excelente servicio
wilmer bOnly issue is price. You should offer a lower price for bringing the rental back several hours early.
Timothy RI dropped off the equipment with the proper amount of gas and they still charged me 18.00 for gas. Not good
Dana WPeople were very nice. Van was nasty and there were no moving blankets in the van when I requested 12. Overall is was just ok
Lane CConvenient location and great service to their customers!
Mark WVery helpful and fast
Kirk MExcellent customer service!
Daniel GOnly thing that was not good was that when the guy went to unhook my trailer after it came off my ball hitch the tongue went right into that back of my Denali and scratched my paint job pretty bad. I should have just unhooked it myself.
JEFFREY FExcellent
ULADO JI returned the van cleaned 2 hours early Suppose to bring back with 1/8 tank I brought back with close to a quarter tank so gave you guys free $15 Yet YOU GUYS CHARGED ME EXTRA .$20 for driving extra 7 miles over idk even why i had only 40 miles allowed to drive in 3 days just disheartening You try to be nice put invextra $15 in gas and yet U GUYS CHARGE ME $20 extra so you got over $30 from someone who was only trying to be nice
manuel mFrom South Carolina to Colorado and nothing was damaged. The move was flawless and I will recommend U-Haul to others. Thank you.
SHANDI HNo issues at all. Used truck for local move and everything went smoothly. Truck was clean and personnel were very helpful.
James wNot this location's fault - but the app was not allowing me to authenticate yesterday morning, nor was Apple Safari browser - it took almost thirty minutes to get authenticated to complete my rental via Chrome on my phone. The location however, failed to alert me that the appliance hand truck that I had rented was not in stock and that basically all they had to give was moving pads from my rental agreement. The option to rent those and then not have them when expected was definitely not helpful - and I didn't have time to go get one so I was left using small hand trucks that were inadequate for the appliances I needed to move yesterday. So overall, not a great experience. The front desk employees were not very helpful or friendly.
JOHN BTried to call for hours and no one answered. Wanted to inquire about an after hours self drop off which would have saved me the hassle the next morning.
Shai BComplained about the truck to this location and they were helpful with a refund.
Jennifer OFriendly and very enthusiastic person who checked me out.
David FWe had Excellent customer service by our representative!
Janice SEverything went great. Only issue is the people working the phone when you call to ask a question. Very nice people who answer but there are so many departments that one departments didn't know about another. After many transfers you have to make sure you ask for the supervisor to get the correct answer otherwise the other person doesn't have the right answer. Hopefully they will fix that issue soon. Would use the U-Boxes again.
Sharon MThey all are good people and have good vibes whenever I rent especially Joey. They all need a raise asap.
Lakesha W | Overall ExperienceExcellent staff helped me when I picked up the moving truck. Very friendly.
MICHAEL BShamika is an outstanding employee!! She has helped me multiple times and so so courteous, and friendly and gets the job done!!!!
elibibeth h | First ImpressionsThis is my fourth time renting from them and they never disappoint.
marty sImprove the uhaul app. It is terrible. Interface, usability, the way you check in and upload pictures is completely useless. It wasted a lot of time.
Sergio CThey were amazing. They walked out immediately and took care of everything!
Jessica SThe instructions on finding the location of the keys could have been more clear. The whole process of requesting, booking, completing the ‘paperwork’, and the actual pick up and return remotely and virtually was great! The process could be completed pretty fast, simple, and practically 24/7.
Greg HThe person who took care of me did an excellent job.
KEVIN HGreat customer service.
Neil sThe people were nice, but we had to cut our move short because the truck leased transmission fluid all over our new driveway and we still had to pay for the truck and gas. $120.00 combined. They did offer a small truck but my help had to go and I couldn’t finish myself. Only giving a low rating due to poor truck conditions and me having to go figure out how to clean my driveway. The employees were top notch though
Melissa WThe online reservation was pretty easy. Pickup was efficient. Drop off was excellent. They were waiting for me at the drop off location. Quick check of mileage and vehicle and I was all done. Thanks
emerson sSign said to wait with the truck. After waiting several minutes and unable to get the app to work, I went inside. I was done in less than 2 minutes. So go inside.
Edward LWhen I arrived, they did not have a trailer for me even though Hope a dispatch said they had one. Thankfully, the guys stepped up and fixed one of the taillights in 45 minutes and I was ready to go. The trailer had good tires but the back door took muscle to open and close. Thankfully I was able to open and close it.
Ted HThe only issue I had was with the extras I added to my reservation. I had reserved a hand truck and a furniture dolly with the truck, both of which were not included. I was told that had all been rented out. What is the point of reserving equipment if they are just gonna ignore it and give away the stuff I needed.
James WThe receiving person was very competent and came across as an excellent employee.
Randy SThe U-Haul in Simpsonville was very helpful. We went there in March and got lucky to find the movers we would need to unload the truck. When we were dropping off the truck someone came right out and took care of checking the truck back in. We were very happy with our experience with U-Haul.
Michael RThe location only a few hours before pickup told us that the truck we reserved wasn’t available. We got a different size (way bigger than we wanted or were comfortable driving) and upon pickup noticed the dolly we paid for wasn’t in the new truck. They told us no dolly’s were available. They didn’t charge us for one but there was no apology or anything to make up for all the trouble like a discount or offering a different moving assistance item for free. There were also multiple living cockroaches in the back of the truck. All around this was a negative experience and felt poorly run.
Sarah AVery Friendly and Joey is one of the best manager i ever met....He goes outvof his way to help you...
VIRGINIA W | Overall ExperienceThe unit I reserved was not available, but I ended up reserving a larger unit, and thankful that I did. Definitely needed more space. Everyone was very accommodating.
BRETT J | First ImpressionsThe staff were excellent
KENNETH F | First ImpressionsEveryone was very kind and knowledgeable, I’m looking forward to playing my items in storage
valerie d | First ImpressionsThe manager was helpful and answered all our questions
JOHN M | First ImpressionsThe GM manager and Nikki was real nice. I appreciate everything they done for me
ROSALIND A | Overall ExperienceThe staff are awesome and very accommodating! Would definitely recommend to anyone with moving or storage needs!
Chad O | First ImpressionsCouldnt ask for better service anywhere!
Gary K | Overall ExperienceGarage doors were all out of order. One was clearly broken, and the other two looked like they would work fine for a manual open. Front desk told us the doors couldn’t be opened manually because they weighed 5,000 pounds. Definitely could have been opened manually, they just chose not to. So on a busy Saturday, everyone had to type a code in and go through a sliding door EVERY single trip inside. Trash and broken glass in several places in the hallways inside I also checked out in the app 5 days before my unit renewed. The staff failed to review my move out in time, and I had to call to get the charges removed from my account. Same location that missed 2 U pod delivery dates. Management here needs re-evaluation.
Samson L | Overall ExperienceQuinton and Joey especially were so kind and helpful. They always went the extra mile with all their customers. The rest of the staff helped me too. I highly recommend this facility for anyone wanting to store or move your items.b
Lisa W | Overall ExperienceGrate customer service
nick r | Overall ExperienceService is always great at this location.
joy s | First ImpressionsGreat staff!
Randy B | First ImpressionsGreat customer service
JULIUS S | First ImpressionsVery friendly assistant manger I worked with
RICHARD S | Overall ExperienceWas not clear in booking that office hours were different from access hours, and I was not given the option to check in via the app (U-Haul rep tried to help me find it, and also couldn’t)
Samson L | First ImpressionsOne of the greatest group of people and they were very respectful and attentive. I had my storage there and rented my truck from there, and I will definitely use them again, and recommend them.
Jacqueline G | Overall ExperienceThe facility & staff were great & very helpful!, I felt that my property was safe & secure. There were times that I couldn’t access my belongings until the next day because of the facility being closed.
Michael L | Overall ExperienceVery informative and understanding she explained my paperwork to me
ashley J | First ImpressionsShameka & Joey was a blessing. Would highly recommend to anyone in need of storage!
Nellie M | Overall ExperienceDesk staff was very helpful
Anthony V | Overall ExperienceGreatest Uhaul place, the staff was amazing from the time I walked in, to the time I left!
Jacqueline G | First Impressionsvery impressed with Mike Miller. He was very friendly and helpful. The only reason I'm not giving 5 stars is due to the wait time. I was actually returning a trailer I had rented earlier in the day and then renting a unit upon returning the trailer. Mike was serving another customer and it took at least 20 minutes to get waited on. Not Mike's fault. He seemed to be doing the best he could and it appeared he was alone, but we were exhausted from our move, and it felt like a very long time just standing there.
JAY S | First ImpressionsEverything is great. Except the after hour access. Having a truck load of your belongings and not being able to unload it can be a bit frustrating.
MICHAEL J | First ImpressionsThe prices are a little high for my situation for long term storage but the convenience and first month being free made it worth it to us.
Rachel s | First ImpressionsAmazing staff at this location!
Brian E | First ImpressionsAll personnel were professional and super helpful.
Leslie D | First ImpressionsWorked with the manager to get our storage unit, service was phenomenal! Facility was extremely clean, plenty of carts, and easy to work with in all areas!
Patrick M | Overall ExperienceBest UHaul and storage I have ever had.
CHRISTOPHER B | First ImpressionsQuinton was very nice and helpful and made things very easy for us which we appreciate.
LAURIE S | First ImpressionsFloor in the unit didn’t appear to be super clean but over all it is a nice facility and met our needs perfectly
Raymond B | First ImpressionsVery professional and kind
FELICIA F | First ImpressionsWhen my wife and I walked in, there were four or five customers in the lobby. When Joey walked in, he took over all three computer stations getting everybody checked in and reading contracts and getting signatures from everyone. Initially, we were there just to rent a trailer for the day to move to a different storage unit but after seeing how Joey worked, we decided to get a storage unit at U-Haul. I could tell Joey is a good multitasker and works very hard. As a warehouse manager for an automotive parts wholesaler I could use 3 or 4 Joey’s in my warehouse.
Hannah R | First ImpressionsI feel terrible for not remembering the gentleman’s name, but the older gentleman that works the counter and was there this past Saturday, February eighth, deserves a raise. He’s very polite, efficient, and just overall a great employee!
Jackie C | Overall ExperienceThe manager was helpful but one of the associate was not
Michael A | First ImpressionsGreat job, Mike!! You guys exceeded my expectations!!
Jeff V | Overall ExperienceConvenient, clean storage facility
ANDREW B | Overall ExperienceMile Miller & his staff go out of their way to provide exceptional customer service. This is one of the most professional Uhaul locations I've visited in the country.
DAMON S | Overall ExperienceHaving to take everything from the ramp down the hall to the unit was new, and a pain. But the carts were right there and helped.
James M | Overall ExperienceLot of construction going on, but all in all a great experience
Dezso V | Overall ExperienceWe had to make some last-minute arrangements due to a failure of one of your competitors. Your staff was helpful and efficient.
DAVID W | First ImpressionsEverything was great moving my stuff from the U-Pod to the storage unit. However, I was disappointed that I wasn't able to have my U-Pod rent prorated since I had just paid the rent for it and had to pay the full amount for the storage unit the day I moved in.
Yvette F | First ImpressionsEven though the facility was under construction during our use it was well organized and clean compared to most site undergoing renovations. Good job U-Haul!
Samuel Q | Overall Experiencewent as smooth as I could hope for
tony c | First ImpressionsHad some back and forth about my free month promo they gave me with my truck rental. They charged me for the first month…and when I called the CS rep tried to tell me I didnt get that promo, but the store had put in for the credit. So they did do a credit and I am still waiting for that credit to apply. If it comes thru Id give them a four overall. The check in process is VERY LONG AND TEDIOUS… so maybe if they can make it a faster less aggravating process to get checked in, it could be a five. And make sure not to let new employees charge people if they are supposed to have a promo applied.
Jenni H | First ImpressionsI was not given correct information about not having access until 10pm which is stated on the paperwork I was given . I returned with a full truck of stuff and movers the same day at 5:15 and could not get access because they are “under construction “ and the office had closed. I asked if management could be contacted since they had just closed to allow me access to at least unpack truck . I was told no. When I spoke to another customer service rep that was super pleasant and helpful she did help me switch my reservation to another location where I could do online check in and go then and unload truck . During that I lost my free first month since it had been used on this location. I have called to speak with management to rectify the situation since I know have a storage building at two locations but have not been contacted or no solution to the situation Having to use the other location also increased the mileage I had to use on rental truck which was also rented through this location by almost 30 miles which was also more money out of my pocket as well as inconvenience.
GABRIELLE S | First ImpressionsThe location is under construction. This is why the facility is messy and dirty. In a short time the facility will be real nice.
AARON S | First ImpressionsShould have 24hr access, and the whole need an app, is frustrating. Not sure why I couldn't just do it on the phone
BRANDON K | First ImpressionsI've had a positive experience with everyone I've encountered so far at Uhaul. Each of three have gone above and beyond to ensure the best customer service. I especially want to thank Emily- she's been so patient with all of my questions each of the times I've been in.
ALEESHA W | First ImpressionsUpon arrival, I called the office to figure out where I could go to unload my trailer. The facility didn’t have enough signage for me to know where to go hence my call. I was on hold for 17 minutes before hanging up and deciding to walk into the building to find help. There was another customer inside who said they walked around and didn’t find any employees to assist her. Eventually an employee walked over to ask us how he could help. He asked if I was dropping off the 6x12 trailer and I said “yes, but I need to move my stuff into a storage unit first” to which he replied “f*ck I really needed that trailer now but that’s ok” then proceeded to help the lady with her truck rental. I overheard that he didn’t have a truck available for her at the moment. Then another employee walked up and assisted with my storage unit check in and everything went smoothly from that point forward. Once the trailer was empty, I returned it to the first employee and left the location. The second guy was nicer than the first one but still overall a pretty stressful experience. I would recommend this location hire more employees to handle phone calls and walk ins. Also, make sure there’s one person at the desk at all times.
MARY M | First ImpressionsJ.R. is wonderful as are all the guys there. I truly could not have had a better experience with this move. Thanks to them! I will be using again in the near future to move from my storage units to my new home in Seneca.
Lysa G | First ImpressionsEven though the facility is under construction everyone (staff and construction crew) was very nice and professional, easy to book and move in, they took the extra time to explain the future of the site and the vision of the new technology being used for the final project. The best experience in 15 years I’ve have had when renting a storage unit.
WILLIAM H | First ImpressionsTwo employees at check-in were super helpful and polite.
MALCOLM J | First ImpressionsI also rented a truck. Employee Mike, didn't catch his last name, was very knowledgeable and helpful for both services. Highly recommend.
Derek P | First ImpressionsStill under construction, so I will reserve comments until they are finished.
Dezso V | First ImpressionsGreat service at U-Haul
COLBY D | First Impressions