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Kevin H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Heritage Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy dropoff.
SAMUEL AExtensive wait, app did not work for check-in, signage indicates to stay in your vehicle until someone comes to you when you’re returning, but nobody ever comes outside. Engine light was on, gas cap was missing, and the truck felt like it was going to break down at any moment.
Anna SI can not think of anything for improvement regarding this location. Yesterday was my first time using this location but if I need a u-haul service again, this is the location I will go to. Their services were awesome from the beginning to end. Very friendly and professional.
Adrienna Mcant think of anything it was great
BELYNDA VCost me $81.88 for 10x10 truck plus gas fill for 2 hrs. Pretty expensive!
Sherry BIt took me 30 minuets to get my truck, it actually wasn't ready when I arrived. Fortunately I wasn't under a time constraint. Other then that, everything was fine.
Steven BBefore I could even step foot into the facility, someone from your company told us to “move because we were blocking equipment” and was extremely rude. I then advised that I was just getting dropped off for a truck reservation “cool, you need to move your vehicle”. There could have been a lot better ways to handle the situation, I addressed this issue with “Joey” the general manager and nothing was said to the rude troll from the parking lot. Obviously customer service training isn’t a high priority at this location. The truck sounded like it had been through a war zone and stopped like a sled. I was genuinely surprised the truck completed the journey without complete failure.
Kyle DI would like it if a U-Haul representative confirms functionality before releasing to a new client. I experienced a passenger side break light out after getting ready to load my truck. It was a positive experience to have roadside service come to my hotel to repair before hitting the highway.
Scott JAll aspects of the truck rental were outstanding.. Management was most accommodating / flexible relative to charges due because of my unique rental situation where mileage was extremely low relative to the length of actual rental period. Many thanks to the management of this UHAUL facility.
John KJoey, the GM was very helpful and expediting this return. Thank you very much Joey.
TOM ALarger signage for equipment return would help
Christopher SVery helpful. Awesome experience
Joseph FCheck in / pick up check out drop off was very quick. The lady that took care of me was very nice and quick on helping me get my job done fast.
Dale RI was told I would be hauling a trailer for compensation and had this set up. The employee here told me this wasn't the case and also told em a price much higher than I was quoted on the reservation. It was a hassle to get the price back down to what was on my reservation and I did not get to tow the trailer for compensation.
Patrick DTheir new trucks drive much better. Easy to drive but just hope they can make the ramp lower to the ground for easy loading and unloading.
JEFFREY DOwner was RUDE, messed up my rental, and did I mention RUDE? Wow, what a jerk. I felt like I was bothering him or an inconvenience to be there to pick up the truck. Barely looked at me, and literally stared past me at the ceiling when he wasn't looking at the computer. Rolled his eyes at my questions, and acted absolutely exasperated to be at the desk. Also, I figured out later that he messed up my rental duration and overcharged me, but I did not find that out until it was time to return the truck.
Melissa GI went to this location for a moving van and a car hauler last month during my visit it was plan to see that the business was under staffed and not trained in any form of customer service or knowledge about what equipment they were renting. I gave the general manager my car information ie: make, model. Year, and last 8 of vin # and was assigned a tow package that was incorrect for my vehicle causing damage to my vehicle breaking system, tires, and rotors. I’m currently in a recovery case with them now. I would not recommend using this location for any business.
steven mPut me out with a bad tire that had a catastrophic blowout and I almost crashed.
Derek RThe employee with long hair and sick morning jams helped me hitch our trailer safely and kindly. Thank you!!
Michaela HBooked 6 boxes for delivery on August 7th. No communication from the location yet they changed delivery to the following Tuesday due to their truck being broken. After 2 hours on the phone they wound up dropping off 4 boxes on two trailers on the 7th. The movers were scheduled for the 7th for 6 boxes. Still trying to get money back for them only completing 4 boxes due to uhauls truck issue. Finally received the last 2 boxes 5 days after initially promised. Will never use uboxes again.
CHRISTOPH CShow them were the gas tank is on the vans.
Anthony Dthe customer service was top notch
Teddy BNo one around when you return the vehicle. You are just left there to try and figure out what to do.
Steven BThis Company is the BEST Uhaul Business I have dealt with in my life. The service is fantastic and the place is very clean and professional.
Scott LWe went over miles by 20 and had to pay $12 which is fine but we put more gas in at a full tank vs 3/4. When I asked because we put extra gas in could it be a wash on miles it was no. Then the young lady assisting had poor customer service b/c I wanted a printed receipt then which meant she had to actually get up and do her job by checking the miles
JASMINE GGreat, friendly service! Everyone at this location is great to work with. All have a positive attitude.
Mark FChairs in the lobby for waiting customers..
James VExperienced and knowledgeable!
Richard KEverything turned out good.
Anthony VGreat service and the staff was friendly and fast
Jennifer FI did not have any interaction with the site employees as I dropped off my trailer after hours. The facility and the app made it very easy to complete my drop off without assistance.
Rob JLow quantity service
Remoriao BNothing. Everything was as expected and the service was excellent.
Stephen BHow about not making the customer do the job of the UHaul employees by having to scan their own licenses and document the status of the truck, mileage, and fuel level by taking their own pictures. For what you charge for your rentals, it's a pretty crappy way to treat a customer. I will probably only ever use UHaul again if I absolutely have to have a ramp. Otherwise, it'll be Enterprise or Budget.
DAVID MSecond time I’ve rented equipment from 2 different locations and moving items were left in the vehicle. Seneca location there was enough moving blankets to cover the homeless of South Carolina and a hand truck. and this location there was a bunch of moving blankets and a dolly. Other than that the equipment was clean and above acceptable. Not a complaint, just an observation.
Robert LI called two weeks in advance to reserve a storage unit. They took my credit card and address and told me that once I arrived in South Carolina, I could simply stop by to pick up my lock and unit number. When I arrived, I was told there was no guarantee I would have a unit until move-in day, which completely contradicted what I had been told before. The manager and another employee were not welcoming and interrupted instead of explaining the situation. The only positive part of my experience was Brandon. He was professional, friendly, and took the time to explain everything clearly. He gave me my lock and unit number without any issues. Unfortunately, the manager never greeted me or acknowledged me, making the experience feel unprofessional. Otherwise the location is perfect for me since I’m moving 5 minutes in 5 minutes from there
Leticia A | First ImpressionsI rented an appliance dolly that was not in the truck. It would be nice if all equipment was in the truck ready for pickup
JESSICA CU-HAUL Customer Service disappointed me I waited an hour to speak to someone and nobody never picked up for a serious matter
CHARLES SWe had a good experience renting a truck at this location. We found the check-in process to go smooth and quickly, as well as the return. Some family had used this location recently and recommended it to us, and we are glad we used them. Moving is always stressful, but thankfully the truck rental part was not!
Elizabeth CAll employees were friendly and helpful. This was my first U Haul rental and I will definitely use this location for my future needs. Thank you especially to the manager - she was great!
Jerry EDrivers who delivered boxes were professional and helpful also customer service
raymond bManager was great at Simpsonville Harrison bridge rd
Maurice W | First ImpressionsVery very helpful
cheryl hGreat customer service by Shamika?? (Spelling)
Steven SExcellent experience! Very friendly and helpful!
Jennifer CEveryone was friendly and helpful. I still can’t believe I can rent a small trailer for the day for $15. Great value.
JAY SI had a great experience with the rental process, and the truck easily handled my needs.
Paul WLower the mileage cost.
David PStaff was super professional
SERGEY MVery good customer service and kindness.
Kasonja MGreat Staff!
Chad NFat extension cords on the floor made the carts hard to roll over.
Peter MThe person I was working with was very helpful and acknowledgeable. He was very nice and explained everything and answered all my questions.
Kristina M | First ImpressionsGreat experience
Anna SI really liked the car, it is very powerful and has good air conditioning.
Andrei KThere were far more vehicles than service providers and the facility was so big and not well marked making it chaotic to know where to go to park and get checked out. However, the staff worked hard, efficiently and professionally despite these conditions.
STEVEN BOutstanding customer service.
Jeidiah GAll three people, two gentlemen, and one lady, at this location were extremely polite, efficient, and hard-working. You have a really good team here.
paul kProbably the best uhaul location I’ve ever interacted with. Despite a small mistake in recording the correct equipment I’d, that I didn’t notice till today, the customer service, the equipment, the cleanliness of the location, the location proximity and access to different towns were all by far 100%. The staff make it work! Good mgmt too! If top mgmt is doing the right thing, right leadership, everyone has an opportunity to grow and have everythigg by work like a team. You can see the teamwork when you show up. Even the rookies, when the didn’t know an answer to a question, they were honestly wanting to learn, and demonstrated a capacity to want to not just do the job, but achieve excellence, and learn, and be on the team.
SABRINA MQuick efficient return.
John BShamika has helped us many times as my daughter was a student at PC in Clinton. She goes above and beyond to help!!! All the staff and owner are all super friendly and very accommodating. I highly recommend this U-Haul location
elibibeth h | Overall ExperienceWe loved it they worked with us all the time very friendly would definitely recommend to anyone
KAYLA W | Overall ExperienceI’m not sure who assisted me, but he was awesome! He exceeded expectations! Everyone in the store was very nice!
Armecha W | First ImpressionsThey all are good people and have good vibes whenever I rent especially Joey. They all need a raise asap.
Lakesha W | Overall ExperienceShamika is an outstanding employee!! She has helped me multiple times and so so courteous, and friendly and gets the job done!!!!
elibibeth h | First ImpressionsVery Friendly and Joey is one of the best manager i ever met....He goes outvof his way to help you...
VIRGINIA W | Overall ExperienceThe unit I reserved was not available, but I ended up reserving a larger unit, and thankful that I did. Definitely needed more space. Everyone was very accommodating.
BRETT J | First ImpressionsThe staff were excellent
KENNETH F | First ImpressionsEveryone was very kind and knowledgeable, I’m looking forward to playing my items in storage
valerie d | First ImpressionsThe manager was helpful and answered all our questions
JOHN M | First ImpressionsThe GM manager and Nikki was real nice. I appreciate everything they done for me
ROSALIND A | Overall ExperienceThe staff are awesome and very accommodating! Would definitely recommend to anyone with moving or storage needs!
Chad O | First ImpressionsCouldnt ask for better service anywhere!
Gary K | Overall ExperienceGarage doors were all out of order. One was clearly broken, and the other two looked like they would work fine for a manual open. Front desk told us the doors couldn’t be opened manually because they weighed 5,000 pounds. Definitely could have been opened manually, they just chose not to. So on a busy Saturday, everyone had to type a code in and go through a sliding door EVERY single trip inside. Trash and broken glass in several places in the hallways inside I also checked out in the app 5 days before my unit renewed. The staff failed to review my move out in time, and I had to call to get the charges removed from my account. Same location that missed 2 U pod delivery dates. Management here needs re-evaluation.
Samson L | Overall ExperienceQuinton and Joey especially were so kind and helpful. They always went the extra mile with all their customers. The rest of the staff helped me too. I highly recommend this facility for anyone wanting to store or move your items.b
Lisa W | Overall ExperienceGrate customer service
nick r | Overall ExperienceService is always great at this location.
joy s | First ImpressionsGreat staff!
Randy B | First ImpressionsGreat customer service
JULIUS S | First ImpressionsVery friendly assistant manger I worked with
RICHARD S | Overall ExperienceWas not clear in booking that office hours were different from access hours, and I was not given the option to check in via the app (U-Haul rep tried to help me find it, and also couldn’t)
Samson L | First ImpressionsOne of the greatest group of people and they were very respectful and attentive. I had my storage there and rented my truck from there, and I will definitely use them again, and recommend them.
Jacqueline G | Overall ExperienceThe facility & staff were great & very helpful!, I felt that my property was safe & secure. There were times that I couldn’t access my belongings until the next day because of the facility being closed.
Michael L | Overall ExperienceVery informative and understanding she explained my paperwork to me
ashley J | First ImpressionsShameka & Joey was a blessing. Would highly recommend to anyone in need of storage!
Nellie M | Overall ExperienceDesk staff was very helpful
Anthony V | Overall ExperienceGreatest Uhaul place, the staff was amazing from the time I walked in, to the time I left!
Jacqueline G | First Impressionsvery impressed with Mike Miller. He was very friendly and helpful. The only reason I'm not giving 5 stars is due to the wait time. I was actually returning a trailer I had rented earlier in the day and then renting a unit upon returning the trailer. Mike was serving another customer and it took at least 20 minutes to get waited on. Not Mike's fault. He seemed to be doing the best he could and it appeared he was alone, but we were exhausted from our move, and it felt like a very long time just standing there.
JAY S | First ImpressionsEverything is great. Except the after hour access. Having a truck load of your belongings and not being able to unload it can be a bit frustrating.
MICHAEL J | First ImpressionsThe prices are a little high for my situation for long term storage but the convenience and first month being free made it worth it to us.
Rachel s | First ImpressionsAmazing staff at this location!
Brian E | First ImpressionsAll personnel were professional and super helpful.
Leslie D | First ImpressionsWorked with the manager to get our storage unit, service was phenomenal! Facility was extremely clean, plenty of carts, and easy to work with in all areas!
Patrick M | Overall ExperienceBest UHaul and storage I have ever had.
CHRISTOPHER B | First ImpressionsQuinton was very nice and helpful and made things very easy for us which we appreciate.
LAURIE S | First ImpressionsFloor in the unit didn’t appear to be super clean but over all it is a nice facility and met our needs perfectly
Raymond B | First ImpressionsVery professional and kind
FELICIA F | First ImpressionsWhen my wife and I walked in, there were four or five customers in the lobby. When Joey walked in, he took over all three computer stations getting everybody checked in and reading contracts and getting signatures from everyone. Initially, we were there just to rent a trailer for the day to move to a different storage unit but after seeing how Joey worked, we decided to get a storage unit at U-Haul. I could tell Joey is a good multitasker and works very hard. As a warehouse manager for an automotive parts wholesaler I could use 3 or 4 Joey’s in my warehouse.
Hannah R | First ImpressionsI feel terrible for not remembering the gentleman’s name, but the older gentleman that works the counter and was there this past Saturday, February eighth, deserves a raise. He’s very polite, efficient, and just overall a great employee!
Jackie C | Overall ExperienceThe manager was helpful but one of the associate was not
Michael A | First ImpressionsGreat job, Mike!! You guys exceeded my expectations!!
Jeff V | Overall ExperienceConvenient, clean storage facility
ANDREW B | Overall ExperienceMile Miller & his staff go out of their way to provide exceptional customer service. This is one of the most professional Uhaul locations I've visited in the country.
DAMON S | Overall ExperienceHaving to take everything from the ramp down the hall to the unit was new, and a pain. But the carts were right there and helped.
James M | Overall ExperienceLot of construction going on, but all in all a great experience
Dezso V | Overall ExperienceWe had to make some last-minute arrangements due to a failure of one of your competitors. Your staff was helpful and efficient.
DAVID W | First ImpressionsEverything was great moving my stuff from the U-Pod to the storage unit. However, I was disappointed that I wasn't able to have my U-Pod rent prorated since I had just paid the rent for it and had to pay the full amount for the storage unit the day I moved in.
Yvette F | First ImpressionsEven though the facility was under construction during our use it was well organized and clean compared to most site undergoing renovations. Good job U-Haul!
Samuel Q | Overall Experiencewent as smooth as I could hope for
tony c | First ImpressionsHad some back and forth about my free month promo they gave me with my truck rental. They charged me for the first month…and when I called the CS rep tried to tell me I didnt get that promo, but the store had put in for the credit. So they did do a credit and I am still waiting for that credit to apply. If it comes thru Id give them a four overall. The check in process is VERY LONG AND TEDIOUS… so maybe if they can make it a faster less aggravating process to get checked in, it could be a five. And make sure not to let new employees charge people if they are supposed to have a promo applied.
Jenni H | First ImpressionsI was not given correct information about not having access until 10pm which is stated on the paperwork I was given . I returned with a full truck of stuff and movers the same day at 5:15 and could not get access because they are “under construction “ and the office had closed. I asked if management could be contacted since they had just closed to allow me access to at least unpack truck . I was told no. When I spoke to another customer service rep that was super pleasant and helpful she did help me switch my reservation to another location where I could do online check in and go then and unload truck . During that I lost my free first month since it had been used on this location. I have called to speak with management to rectify the situation since I know have a storage building at two locations but have not been contacted or no solution to the situation Having to use the other location also increased the mileage I had to use on rental truck which was also rented through this location by almost 30 miles which was also more money out of my pocket as well as inconvenience.
GABRIELLE S | First ImpressionsThe location is under construction. This is why the facility is messy and dirty. In a short time the facility will be real nice.
AARON S | First ImpressionsShould have 24hr access, and the whole need an app, is frustrating. Not sure why I couldn't just do it on the phone
BRANDON K | First ImpressionsI've had a positive experience with everyone I've encountered so far at Uhaul. Each of three have gone above and beyond to ensure the best customer service. I especially want to thank Emily- she's been so patient with all of my questions each of the times I've been in.
ALEESHA W | First ImpressionsUpon arrival, I called the office to figure out where I could go to unload my trailer. The facility didn’t have enough signage for me to know where to go hence my call. I was on hold for 17 minutes before hanging up and deciding to walk into the building to find help. There was another customer inside who said they walked around and didn’t find any employees to assist her. Eventually an employee walked over to ask us how he could help. He asked if I was dropping off the 6x12 trailer and I said “yes, but I need to move my stuff into a storage unit first” to which he replied “f*ck I really needed that trailer now but that’s ok” then proceeded to help the lady with her truck rental. I overheard that he didn’t have a truck available for her at the moment. Then another employee walked up and assisted with my storage unit check in and everything went smoothly from that point forward. Once the trailer was empty, I returned it to the first employee and left the location. The second guy was nicer than the first one but still overall a pretty stressful experience. I would recommend this location hire more employees to handle phone calls and walk ins. Also, make sure there’s one person at the desk at all times.
MARY M | First ImpressionsJ.R. is wonderful as are all the guys there. I truly could not have had a better experience with this move. Thanks to them! I will be using again in the near future to move from my storage units to my new home in Seneca.
Lysa G | First ImpressionsEven though the facility is under construction everyone (staff and construction crew) was very nice and professional, easy to book and move in, they took the extra time to explain the future of the site and the vision of the new technology being used for the final project. The best experience in 15 years I’ve have had when renting a storage unit.
WILLIAM H | First ImpressionsTwo employees at check-in were super helpful and polite.
MALCOLM J | First ImpressionsI also rented a truck. Employee Mike, didn't catch his last name, was very knowledgeable and helpful for both services. Highly recommend.
Derek P | First ImpressionsStill under construction, so I will reserve comments until they are finished.
Dezso V | First ImpressionsGreat service at U-Haul
COLBY D | First Impressions