One male area manager called me and said I did not return the trailer. Not only did I but a very nice female area manager helped me & checked me in. Turns out it was right in front of him the whole time he just failed to check the yard. Sometimes you need to go outside and look around. Not just trust a computer screen. He then gets rude. Here's a tip for you kid. You're not really a manager. They just give you that title so you feel important.Edward F.
Customer Reviews for U-Haul Moving & Storage of Heritage Park
Fountain Inn, SC 29644
Services at this Location:
- Mon-Sat: 7 am - 5 pm
- Sun: 9 am - 1 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shervon B.
The manger was very helpful.Alyssa B.
Manager at the fountain inn location was awesome. Super helpful and pleasant to work with.ALEXANDER V.
Customer did not leave a comment.JUSTIN W.
We reserved a furniture dolly and it was not available. We should've been notified in advance. This was a major issue since we were moving a piano.JOSHUA W.
Customer did not leave a comment.Dena W.
I actually had a string of bad luck which caused me to be a terrible customer, so I'm sure they're review of me would be a 2 also. The whole experience as far as uhaul the company and the truck quality was great, until the end. I specifically told them not to charge the card they had for multiple reasons, they told me I had to go in and pay anyways, then I for notified that my card was charged $495. This caused a lot of unwanted b.s. in my life and has royally screwed me. I asked for it to be reversed and I'd pay with a different card, they didn't reply to that at all. So the whole charge will be disputed as an unauthorized charge. Because it was. I will pay with a separate card once my refund is received and I will not be paying any of that fee's that were added to the account at this point. Thanks in advance.Travis P.
New place no key drop boxPAULA P.
Manager at pickup location was awesome and helped get me on my way quicklyWILLIAM B.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Geoffrey T.
Nothing all perfectCarlos S.
Customer did not leave a comment.Mildred W.
Customer did not leave a comment.Calvin B.
Great customer service Convenient locationJulio C.
Customer did not leave a comment.Donald L.
Owner/operator was very knowledgeable, personable and helpful.RICHARD W.
Nothing amazing customer serviceJARELLE G.
Customer did not leave a comment.SHAQUIDA W.
Amazing service! Very professional yet personal.KEVIN S.
Customer did not leave a comment.JANET H.
Customer did not leave a comment.CHRISTOPHER P.
Access to this location has changed due to road construction and differs from GPS apps. Current entrance is on Harrison Bridge RoadRichard R.
I asked "could I keep the trailer 1 more day at no charge?" the guy laughed and said "absolutely not, that's unheard of, we never do anything like that" - quite unprofessional and inaccurate actually, not a great representation of the Uhaul brand.Grant E.
The guys at this location were beyond helpful and kind. Really great experience, best yet!Amanda L.
They were still setting up the location. They could have used additional support help.MARYBETH J.
Customer did not leave a comment.Riley P.
The trailer lights did not work- the brake lights were the only lights workingCOMMODORE M.
The manager of this location was excellent! Would recommend!DOMINIC A.
Customer did not leave a comment.Elizabeth C.
This location has only been open for two weeks. But you can tell when they get finished with the facility, it will be great. Good inventory available.BRADLEY M.
Outstanding service from this location. Everything from pickup to drop off was well-coordinated and hassle free.KENNETH L.
My original pick up time was requested for 10:00. Pick up location called day before and quoted me a 12:00 pick up time. I questioned why it was changed from 10:00 to 12:00 and he told me that a truck would not be available until 12:00 and also they did not have any appliance dollies as requested. I had hired helo loading from 11:00 to 1:00, they had another job at 2 so could not work later. He stated that if a truck cane in sooner he would call. I showed up at 11:15. truck was sitting there and while waiting mentioned the dolly standing there but I had bought one. He handed my my paper work at 11:30 and said it was due by 11:00 on Thursday, I mention that it was 11:30 and he said they went by original pick up time. I told him I requested 10:00 they called and changed it to 12:00 and now he is telling me it was 11:00. There was damage to the truck which my paper work did not indicate. He showed me how to dispute and take pictures. The damage should have been documented by the company. Because of the changed by U-Haul for my pick up time I did not have enough help to load some of the heavier items and could not take them. Now I am going to have to make arrangements to have the rest of these items transported another way and additional expense.Thomas E.
Customer did not leave a comment.Joseph W.
there was NO HEAT SHIELD BETWEEN THE ENGINE BLOCK AND THE CAB!!! AND there was an area open where the heat from the engine block came straight back on my right ankle... didn't have far to drive - THANK GOD!! but still left my ankle red and burning for the rest of the evening...loaded it down in aloe just in case...Loretta M.
I was told the night before that I would need to drive 2 hours away in order to get my Uhaul from a completely different state. To say this was an inconvenience would be the understatement of the century. Between that, the lack of any ability to get a hold of customer assistance and the women who hung up on me when I called to speak about fixing the situationâ€¦ I won't be utilizing U-Haul in the future and will advise anyone I know to avoid this company as well. I've had no issues in the past but this is really beyond redemption.MICHAEL O.
Customer did not leave a comment.JAMES I.
The person who checked me in was very friendly and did an excellent job. I was very pleased.Stephan H.
Customer did not leave a comment.JOSEPH W.
I actually won't recommend U-Haul to anybody no matter what location. The people we dealt with were all very nice but I had reserved a trailer and Appliance Dolly online as we were moving appliances (or we wouldn't have needed a trailer). The location didn't have a KO so he quickly called support who told me to go to Loma St. in Simpsonville. When I got there their system was down and he said they didn't have one anyway. So went back to original location who called another support who said to go to Yogi Foods in Mauldin. Yogi didn't have a dolly either and told me to go to Grove Rd. in Greenville as it was a larger hub. Fortunately they had one and we rented a dolly with a one-way destination that I had to return to Yogi instead of my original location as they were too new and didn't show up in the system? Grove Rd. location is far from our original location and Yogi is closer so she suggested a one-way to save time and miles. We picked up the trailer at 9:00 but it was about 11:30 by the time we drove to all 4 locations to get the dolly. Again, all of the people who helped us were very nice but U-Haul needs to have a better way of tracking accessories. Made a long day of moving even longer.Jonathan E.
Customer did not leave a comment.Wyat B.
Customer did not leave a comment.LINDA L.
Customer did not leave a comment.Greg M.
Get the man an office space--not sitting out at a table in an old, dirty multi purpose warehouse.JAMES K.
Ruben was very helpful making check-out/in smooth.YUSUKE S.
Customer service was awesome!BRIGITTE C.
This location is NOT ready to function as a UHAUL rental center. It just opened, and believe me, it is NOT ready to service customers. The place is an old mill, with a fence around it, it's only open 9 to 3, with no way to return after hours. Get it ready before opening to the public. I use UHAUL all the time, and I've been to some centers that were pretty bad, but this one is the worst I've seen. Great location, friendly manager - facility is terrible. Get it ready before asking loyal customers to use it.KENNETH W.
Customer did not leave a comment.Christopher P.