Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.
Better location
It was perfect for picking up IKEA stuff!!
perfect
Acknowledge the customers. Don't have customers coming to look for you. Myself and two others had to walk out and find the attendant. Only to be told it would be ten minutes. I had a reservation.
They fail to answer the phone. I could never get them to answer despite the multiple number of times I tried. Therefore you are routed to national call center. Charged my credit card twice. For 2 days They did not log in the return of my trailer. It took the National call center calling the local manager to call me. After the return, It did take me 3 calls to the National center for them to try and help me. I am less than impressed with the Uhaul system.
Every other time they clean and the vehicle smells like it was cleaned and I rent often but this time the vehicle i used had a bit of an odor and wasn't clean in the back. Other then that they are definitely on point at the Ybor location!!!!
I've changed been over charged!
3 stars overall as this location incorrectly charged me for an extra day however calling uhaul representative got it corrected and I was refunded.
i went to pick my uhaul everything was in order great service i recommend this place not the same returning the u haul
The manager was amazing, we left our phone in the vehicle and he mailed it out to us at no charge, So kind. We used this as rental for the week IN FL to haul our kayaks around, way cheaper than a regular rental!
Keep up the good work. And I thank you so much.
The younger looking man in the morning was not as prepared to do sales or customer service as the men in the afternoon
During a global pandemic it is mandatory in Tampa to wear masks, and your staff was not. The van wasn't cleaned since the last renter, and that persons documents were inside with their personal information. Not only is that bad, but the germs in the car that could spread COVID-19 were not properly taken care of. My reservation was for 6:30am and the keys were not put in the box for me. I called customer service and she told me codes to the locks that did exist (box 3 & 5) but no keys for me. Finally at 7:00am the door was open to go inside, but the lights were off and the staff member was in the bathroom. After explaining what happened he found the key INSIDE. So I would have never been able to start my trip on time since the key was forgotten the night before.
Customer attention when checking someone in. The front desk guy was helping us first, and in the middle of our transaction, another guest walked in, and he asked for his name and reservation number and started helping him on a separate computer at the same time. He went back and forth talking to each of us. I had a couple questions and felt like I didn't know when to ask since he was flipping back and forth. It wasn't busy and the new customer was not in a rush, so I wish he would have spent more attention to detail by assisting us first and then move on to the next person in line.
Keep up the good work! Kevin does an amazing job with this location!
Getting the equipment took 30-45 minutes because the service was not aware of how to rent the equipment via technology. Upon returning the equipment the store attendant was extremely aggressive and belligerent. He even said to me that I was on drug when I kept asking him the process of making a return due to my experience yesterday. He also insulted me with other comments in front of other customers making it a point to make me feel like I was less than worthy to be there. This is not on brand for uhaul and it saddens me that this is my report being such lovely experiences in the past
Quick in/Quick out...there is no need to improve anything.
Van was dirty and smelled bad when I picked it up. Notated it in the app and called customer service because the ybor location would not answer the phone locally after several attempts
Both representatives at pick up and drop off provided the outmost care possible. Very friendly and polite staff. Mr. Aguayo was very knowledgable explaining the insurance options and made feel at easy with my rental. Unfortunately I did not catch the young gentleman's name at drop off, but he was excellent as well.
You need to inspect your vehicles before renting them
Got a wonderful manager Kevin (staff not friendly).
After calling customer service to report i had a warning light about my tires and having to wait to drive for 1.5 before they told me it was safe, I found a nest of roaches in the back area where you load your furniture. When I returned the truck and told the the reps about the roaches, they said nothing and couldn't care less. I will do all that I can to let everyone know of my experience as well as share my photos of the nest of roaches I found. Horrible service from beginning to end. First and last experience with uhaul.
If you are going to move a rental further away than what was originally set up. Wave the additional miles or transfer the truck to the original rental location. I had to pay for an additional 10 miles because you moved my rental location. Bait and switch is not good business. I will make sure to warn everyone I can about your practices.
When I went to unload my items from the box it had been opened and another lock placed on top of mine. I found this to be very suspicious and unethical due to the fact that I had to ask the Dallas Texas location where I loaded the box to add a lock port because it was missing I've been told many times that the uhaul boxes are not safe and I had first hand experience Saturday 7,2020 along with a witness that my box had been opened and a different lock I did not buy was placed on the box the associate pull the box out for me said he was the one who put the lock on the box because it was open but I could see where new lock ports were put on the box as well and who ever wet into my box forgot to lock both latches that are on the box before you use lock and key.
Your Ybor City location does a great job! Efficient and friEndly!
The GM and his staff were so nice! And made use getting our new couch soo easy !
Facility was very clean and people were friendly and professional.
Very professional
The manager onsite is very knowledgeable and friendly
Staff could be a little more friendly - both at check-out and check-in, the staff members seemed to be distracted and not as attentive as I have experienced at other U-Haul locations.
Staff at check out need masks that properly fit. Staff at check in/drop off were not wearing masks. Contactless rental system was not working when I arrived. Customers were in the store without masks on.
App is a POS. Same issue, multiple logins required. Tried top charge me for fuel despite my filling the tank to pre-rental amount. I would avoid using the app for future rentals.
The employee was not in a mask and other customers in the store were not in masks either, I felt super uncomfortable being inside there.
How does one take a reservation for 8am, but not open the shop until 9am? Very dumb and a waste of my time.
the website let me book a location that did not support one way rentals and your notice of change was by text message only, no email sent. I did not realize the change until I arrived at original location on Hillsborough. Also the reservation system could;d not find me by phone number even though my number is correct in your system
I was charged a hundred and some change for the smallest drivable box truck for 6 hours picking up in Ybor and delivering back anymore oh, and I even took the warranty on it in case any problems occurred. I also put more gas in the truck that when we dropped it off it had more than when we picked it up. I just don't understand how I got hit with another 30-plus dollar fee? I am really looking for an answer for this soon or I'm going to have to call the bank and let them know that they weren't supposed to charge that one. Just please explain it to me and maybe we can work something out! Thank you and have a great night. Morgan Reese 813-415-7159
Customer service was great. Friendly staff.
Worst experience ever never again
Staff is always friendly and professional.
Employees were helpful and friendly.
I went in to drop off the uhaul and the employee that was closing the night of 10/21 was so rude and unhelpful that I waited until the next day to bring the truck back when someone else would be there! Very poor customer service!
No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.
No further comments
Honestly horrible. Employees did not care at all.
Interior was pretty gross. Mold growing in the center console. When I went to return the truck, they pulled it in back to the lot to be rented again without cleaning anything. Nice.
Very easy, polite professional
Everything was good.
I forgot to get the gentlemen's name, but he was at that location all day. Very nice and professional best customer services experience had in awhile. Whatever your paying him you should pay him more. He definitely went above a beyond.
The service was above average for only 2 workers on a very busy Saturday morning. There should have been another worker to accept and inspection the returned vehicle/ equipment. The company should do better.
Cruise control would help on long distance moves.
Just make sure the info is accurate. It was a slight error but we were taken care of before we left. No need to go into details. The guys were great!
Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.
My swipe card only worked one time. Pice of unit was too high for size.
Chris and Kevin always take care of me!!
Everyone was so friendly and helpful.
Chris was great
Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.
Awesome service. Very helpful and professional
Great team of employees at the Ybor location. Promote them dudes ... Yes
Kevin and crew are awesome!
Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.
I was very satisfied with my storage rental. I would divinely recommend U-Haul
Very clean. Excellent service
They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.
Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.
Na
Good service
Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. Lisa
Thank you to manager
Very friendly staff
Everybody has been very helpful. Thank you
Everyone that I’ve dealt with at this location has been more than helpful to me and my family.
Thank you
Kevin and his employees are great! I’ve been frequenting this uhaul location for almost 10 years now and I can honestly say that I’ve ever had a single bad experience.
Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.
i had a problem and uhaul worked it out. Thanks alot
Kevin And Marvin have to be the best people I’ve ever known when it comes to customer service. If I were over them I’d give those guys a raise!! They definitely deserve one!
He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee
Just wonderful from start to finish!!!
Easy and painless process!
Marvin was excellent
Rude and unprofessional Manager.
Very good service I would highly recommend U-Haul
The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.
Great service from the guys at the facility!
Great crew!!! They work good with the public.
Thank you for everything
Excellent service
This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.
Excellent customer service
The U Haul experience was the easiest part of the entire move
Staff was mad cause he had to unlock the elevator
Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.
Very friendly and knowledgeable!
They were super nice and helpful. Very professional.
Good place
Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!
I’ve now worked with Chris on three moves. Each and every time he’s been great to work with, has made recommendations that have made our moves run much more smoothly, and he’s helped us save money.
Thank you
Very helpful and friendly staff.
Need more staff!! And to be open more hours
Great location & helpful staff.
I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes
The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end
You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.
Everyone is always friendly. The place is secure.
The manager Kevin was the best !!
Excellent service, no complaints.
pay for storage go in side and it a 4by 4 wall in the middle of it and it state it a 24/7 access to the storage which is a lie you have to wait 3 months pay $5 for it, and I was going to be charged
