Customer Reviews for U-Haul Moving & Storage of Historic Ybor City

Rating:

3.0

Truck was rented for a one day 10 rental and returned on time at 6:30 on Saturday 6/25/22 and parked next to the office. Clerk at the counter told me to leave the key at the counter and I could go so I did. Final receipt was double of what it should've been because return wasn't logged into the system until next day. Not a good way to conduct business. Not happy at all. Had to call customer service and spend 30 minutes to resolve this.

Rating:

2.0

Not enough staff for the location, waiting over an hour and a half just to be helped at the counter.

Rating:

4.0

It took forever for me to get my equipment because there were a lot of customers at once. The staff works very hard but they need more help.

Rating:

3.0

I rented several extra items. They were in the back of the truck so I did not check them. When I needed the package dolly the wheels were so bad on it we couldn't even use it. It was pretty clear that there was a problem with the bearings or something. I was surprised that I was given that item except that I've rented it one way so why not give that person an item that is not in perfect shape. Other than that I was happy with the rental

Rating:

5.0

Today's rental and return was great!

Rating:

5.0

Make the check in process even easier by allowing the renter to complete the entire process online before even arriving at U haul.

Rating:

5.0

Everything was very smooth.

Rating:

5.0

Truck was clean, however the alignment and wheel balance was way off. 2HR of fighting that 10foot truck to drive straight AND vibration as bad as a tractor due to improper wheel balance. All else was great.

Rating:

3.0

The store Impossible to contact by telephone

Rating:

5.0

The above average is due to staff going above and beyond to make sure we found a perfect storage unit even though they didn't have any available. The sizes are confusing on the website. I booked a unit for 2 rooms. I got there to find out that it was the size of a bathroom. Not sure wht 2 rooms are that size but okay. I was refunded my full amount without issues. The building is ridiculously old as well and we got stuck in the elevator and the intercom to call for help wasn't working.

Rating:

5.0

Not a thing

Rating:

2.0

The guy who hooked up my trailer to my car left the chains and wiring dragging on the ground.

Rating:

5.0

This location was awesome everyone was so helpful and courteous. The only thing was the chair inside was just to low to fill out paperwork. This location is definitely 5 star rating for assistance. I would definitely use this location again and recommend the staff.

Rating:

1.0

The employees left me to unload my car off the trailer by watching a video! Then did not help me get into the storage unit! Told me to watch a video to get into the unit which was too small and it started raining! The unit was to small for my furniture and I had to leave the truck for an additional day! The customer service by the site employees was the worst I ever had!!! Ever! I shouldn't be charged for another day of having to keep the truck! After driving 2 hrs by myself!!

Rating:

5.0

The truck we were assigned broke down 2 hours into our 20 hour trip and had to be replaced. That process was a fiasco. I'll look for another opportunity to comment on that. The pick-up location in Ybor City was very nice, timely, clean, etc. No issues whatsoever.

Rating:

1.0

I reserved a furniture dolly. There wasn't one available and they acted like they couldn't control it which speaks to a bigger corporate problem. They gave me a different dolly but claimed it didn't require pins. It did. The truck was not clean and in cleaning it my contents were removed and not replaced which made it necessary for me to return to the site to pick back up. this was really no reflection of the employee who did what he could and went above and beyond to clean the truck for me. But the experience was awful. I wasn't charged for the dolly or the mattress cover and I felt like that was adequate compensation since the truck ran but that's a pretty low bar.

Rating:

5.0

Friendly and knowledgeable service. We highly recommend this location.

Rating:

5.0

We did an after hours drop off.

Rating:

4.0

Put gas in the vehicles prior to renting. At least have the vehicles at half full.

Rating:

5.0

Best U-Haul rental I've had. New model van.

Rating:

4.0

Steering wheel really needs to be replaced on the truck I rented. It was pretty worn.

Rating:

5.0

AAAAAAAA+++++

Rating:

5.0

Everything was good except for the fact that the radio in the truck was broken and would turn on and off at random for no reason, sometimes every few seconds. While listening to music, the song would go in and out. Then while we were enjoying silence instead, the radio would suddenly turn on and scare the heck out of us. Highly annoying.

Rating:

1.0

I arrived to store around 6 p.m. on April 30th right before closing. The employee forgot to inform me that I was checked in the system and only told me to key in my access code inside elevator. After several unsuccessful attempts, I called the after hours number and got no answers. At first, the number rang nonstop, but the phone was turned off to ignore the situation. I left several messages and never received a call back. While waiting for a call back, the elevator locked up on me and the moving helpers. We pressed and pressed the elevator door but it never opened. We decided to load the items on the dock back in the truck but had to leave three carts of household goods inside the elevator. I went to grab some food and returned to the store in less than 45 minutes to find the elevator working again and my stuff missing. I left pissed and had to come back the next morning to find out that elevator locking up is something that happens often at that location. After traveling for almost 48 hours, I couldn't rest as initially planned due to that issue. The next morning, another employee found my stuff on a floor where I don't have access. Some of the boxes were tampered with. Some of goods went missing, and I will be reaching out to submit a claim for. Not only my time got wasted but I also lost money due the inconvenience caused by the elevator issue. The manager needs to address this elevator issue asap because it's not good for customers. He also need to be more courteous and call back / make things right by his customers when they receive poor services. I have video recording of all the issues experienced at this location and can provide them upon request.

Rating:

1.0

Terrible Truck, it rained in and it leaked water on top of the Mom's attic, The rain whippers made a horrible noise. High mileage 100K plus, the wheel wasn't aligned. really dirty inside. To make it all worse the line of the gas when I was given the truck wasn't in one of the lines to easy read, so I wasn't sure where to fill up the truck so I was charged 2 gallons. I hated it! Very displeased

Rating:

5.0

This is my all time favorite location. Kevin and his crew are very professional and understand the stress of moving they make your experience simple and easy. I will not go anywhere else.

Rating:

5.0

A very pleasant experience. 😀

Rating:

5.0

Thanks

Rating:

5.0

Good

Rating:

1.0

Moved locations…truck was on e

Rating:

5.0

Perfect, don't change anything .

Rating:

5.0

Nothing

Rating:

3.0

I scheduled a pick-up after hours and I was not able to pick up the Uhaul that I rented as no key was left in the dropbox for me so I had to wait until the next morning. The manager on duty was very helpful but it would have been nice to have received a call stating that the uhaul pick up would be delayed.

Rating:

5.0

Sweep out or clean trailer up so it doesn't have sand in bottom

Rating:

5.0

Allow phone calls into the store!!! Had to drive to the store twice to have a conversation because phones ring to 3rd part “homes” with few knowledgeable ppl and answers.

Rating:

5.0

My experience was smith and easy

Rating:

5.0

Great!

Rating:

5.0

Christopher Benson has amazing customer service! He was so polite and patient with me while searching for the closest u-Haul place that had a 10 size u-Haul. He was running the business as if it was his business! Being short staff doesn't not effect his abilities to go above and beyond for his customers! I would definitely recommend his services to anyone. U-Haul has a great asset!! Christopher Benson keep up the great work!

Rating:

4.0

Dolley was broken/bent and not able to be correctly put back in place, other than that an okay experience!

Rating:

5.0

Make truck and van rentals available for one way use. We had to use a 26' box truck to move 7 medium to large boxes. It was unnecessary to have to use a larger truck.

Rating:

5.0

Very professional and kind

Rating:

5.0

Team was efficient and professional.

Rating:

3.0

1. Let me know before I arrive that you do not have the dollies I reserved. Better still, retrieve them from another location, or at least help me find them to pick up myself. 2. Offer to load the supplies I bought and rented. Instead, they were pointed out in the store and I left without some of them. Chris was helpful and accommodating in crediting me after the fact, but I had to find blankets and a dollie in S. Sarasota (and they did not have everything I had reserved, either). 3. I wish UHaul rented straps to secure the load in the truck. I bought two and will probably never use them again; I would have rented more than two.

Rating:

2.0

I was notified at the last minute that the store no longer had the dolly I reserved available. I reserved it 1 week prior.

Rating:

5.0

Better maintenance checks for the vehicle

Rating:

1.0

When a customer picks up a vehicle, you are supposed to walk with them and do an inspection. I know, I used to work for the company, no inspection was done with me.

Rating:

5.0

Thank you for such great customer service.

Rating:

3.0

Kevin is awesome—the definition of a great property manager. Building is tired—lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff—and they didn’t ride in on my stuff—this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.

Rating:

5.0

Kevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience

Rating:

5.0

I love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer

Rating:

3.0

When we picked up our stored items everything was covered in rat poop and urine.

Rating:

5.0

Betty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She’s a dedicated employee

Rating:

5.0

Management was very helpful and friendly. I would totally recommend Uhaul to anyone!

Rating:

3.0

The only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.

Rating:

5.0

Over the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.

Rating:

5.0

Everything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul

Rating:

5.0

Friendly staff and excellent customer service. Would definitely recommend. Thanks!!

Rating:

5.0

I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It’s like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.

Rating:

4.0

Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn’t mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn’t show me where my unit was but he told me to come back if I couldn’t find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that’s what made my visit above average!

Rating:

5.0

The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.

Rating:

3.0

Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!

Rating:

4.0

They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS

Rating:

4.0

Seemed to always be busy. Had to wait, other than that, I’m pleased

Rating:

4.0

Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.

Rating:

5.0

Helpful and polite.

Rating:

5.0

Yes everything was fine, staff was friendly and very professional.Thanks

Rating:

5.0

Carlos couldn't have been nicer and more helpful. The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3.5 hour job that cost over $350.00. After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.

Rating:

5.0

Kevin the general manager gave me top notch customer service.

Rating:

5.0

Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service

Rating:

5.0

Staff was extremely helpful

Rating:

5.0

However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.

Rating:

5.0

Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.

Rating:

5.0

Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.

Rating:

4.0

Got a wonderful manager Kevin (staff not friendly).

Rating:

3.0

No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.

Rating:

4.0

Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.

Rating:

3.0

My swipe card only worked one time. Pice of unit was too high for size.

Rating:

5.0

Chris and Kevin always take care of me!!

Rating:

5.0

Everyone was so friendly and helpful.

Rating:

5.0

Chris was great

Rating:

5.0

Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.

Rating:

5.0

Awesome service. Very helpful and professional

Rating:

5.0

Great team of employees at the Ybor location. Promote them dudes ... Yes

Rating:

4.0

Kevin and crew are awesome!

Rating:

5.0

Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.

Rating:

5.0

I was very satisfied with my storage rental. I would divinely recommend U-Haul

Rating:

5.0

Very clean. Excellent service

Rating:

1.0

They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.

Rating:

5.0

Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.

Rating:

4.0

Na

Rating:

5.0

Good service

Rating:

5.0

Thank you Marvin for looking out for me. You made my day so much easier to deal with. And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME. Lisa

Rating:

5.0

Thank you to manager

Rating:

5.0

Very friendly staff