Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer services was great! Speedy check in and check out.
TAMIKA F
Rating:
5.0
Customer did not leave a comment.
aaron b
Rating:
5.0
Customer did not leave a comment.
JOQUILA F
Rating:
5.0
Customer did not leave a comment.
DEBRA B
Rating:
3.0
had my supplies order wrong and did not have the correct safety pin to fit my SUV
DOUGLAS W
Rating:
1.0
This place is horrible to get in and out. My headboard would not fit in the elevator.
It does not feel very secure, and I worry about my items. I will likely move it soon.
James K
|
First Impressions
Rating:
5.0
I needed a car transport & due to poor planning on my part, I almost screwed everything up, but thankfully Patrick was able to switch out what I booked incorrectly & got me in the right carrier & saved the day....thanks Patrick!! GREAT customer service!!
WILLIAM K
Rating:
1.0
Customer did not leave a comment.
JOSEPH G
Rating:
2.0
Have proper mileage and fuel level on truck that matches customer contract
Brenda Y
Rating:
5.0
Customer did not leave a comment.
Tracy B
Rating:
5.0
Customer did not leave a comment.
Jared A
Rating:
5.0
Customer did not leave a comment.
PAUL I
Rating:
5.0
Customer did not leave a comment.
ABIGAIL S
Rating:
2.0
Customer did not leave a comment.
Ronald P
Rating:
5.0
Staff were very courteous and helpful.
HOWARD B
Rating:
1.0
Customer did not leave a comment.
FERNANDO M
Rating:
5.0
Very well planned process and excellent employees. THANK YOU MUCH!
Armando C
|
Online Move In
Rating:
5.0
Professional and courteous
HOWARD B
Rating:
5.0
Customer did not leave a comment.
LEE T
Rating:
1.0
Norma Lady at front counter very rude hang up in. my face saying i drive 75 miles and charged me for 2 days she said she couldn’t check cameras had to go through corporate to see and they saw me bring it at 2:30 pm (so they lied just charging me anything)just because i wasn’t instructed to check in and out on link so they gave me 29.95 back charged me $159. absolutely insane and poor management
BRIANA E
Rating:
4.0
Driver and passenger Doors did not close securely!
CHARLES R
Rating:
5.0
Todo muy bien muy rápido y buen servicio
ORLANDO M
Rating:
2.0
How is it possible I drive off a lot with a 16th of a gallon of gas? I'm not even to my location and the fuel light is on and I have to stop and get gas. How is this good customer service?
ROGER C
Rating:
5.0
Customer did not leave a comment.
Natasha N
|
First Impressions
Rating:
3.0
The size and price discussed with the First agent was totally different from when we got to the location. Thankfully we found a place cause that unit was a scam
Jasmine H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LILLIAN J
|
Overall Experience
Rating:
5.0
Yes
WILFRIDO C
Rating:
2.0
Computers did work app was not letting me do pick up
The agent got all backed up
He needed to use his phone to check me out
I would have bought supplies there but didn’t feel comfortable they would be able to check me out
jim m
Rating:
4.0
Customer did not leave a comment.
Kenneth M
|
Overall Experience
Rating:
2.0
The running lights didn’t work and when making a trip to Nashville and driving until 2am, it wasn’t great to realize this when you’re in Atlanta and still have over 4 hours to go and having to drive through the turns of the hills in Tennessee with cars and 18 wheelers flying up on you since they couldn’t see us from behind. I called the help line and the suggestion was to pullover and wait around 11pm in the middle of north Georgia and having no idea if it was a safe area or not. Luckily we made it without any incidents but I strongly suggest if you ever rent be sure you check the lights turn on, not just turn signals and brake lights, which is all they tested when I picked it up.
JASON K
Rating:
5.0
Customer did not leave a comment.
ISMAEL W
Rating:
5.0
The only problem at drop off was they did not process the drop off. U-Haul called me the next day telling me where I’m supposed to bring and I said I already dropped it off. Where did you drop it off and I wasn’t sure of the location and then they were just like well we’ll try to find it somewhere.
Kevin B
Rating:
5.0
Customer did not leave a comment.
Darrick H
|
First Impressions
Rating:
5.0
Nice people, fast.
THOMAS T
Rating:
5.0
The guys hooking up trailer were professional, courteous, efficient
Edgar G
Rating:
3.0
Probably one of the worst experiences I have had with Uhaul and I am constantly moving and have several cross country trips using your equipment. It is insane that I booked a trailer over 3 weeks in advance and when it was time to pick up the unit I had to travel over an hour to pick it up! I also had the worst customer experience on the phone when trying to find another location that the representative literally CANCELLED my reservation completely! I believe her name was Christine and clearly she is not well versed in geography as the location she kept telling me was only 12 miles away was across Tampa Bay so unless the trailer could float, this was not a feasible option! Next time I move I will be seeking out a different company!
JESSICA N
Rating:
5.0
Not the easiest location to get to, but they have a spacious lot with easy parking once you're there. They handled my return for me. Excellent service.
JOHN B
Rating:
5.0
Customer did not leave a comment.
Valarie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHNNY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MAURICIO O
Rating:
1.0
the people in the office were rude from the time i walked in. I was treated like i was a bother to them. I was late returning the uhaul and got a call at 7am. My experience with uhaul is always poor
ANGELA H
Rating:
5.0
Driver side mirror is not adjustable. Very odd, made it hard to drive comfortably.
RICHARD E
Rating:
1.0
Stuck in elevator for 30 minutes while employee asked for one my mover's phone number to date him.
Ellis H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES W
Rating:
5.0
Customer did not leave a comment.
John R
Rating:
5.0
Customer did not leave a comment.
Robert F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David P
Rating:
1.0
Upper 4x4 units are dangerous and inconvenient. I had 2 bicycles to store. Lost lots of property due to this inconvenience. Luckily, some employees there were very helpful to me.
Kenneth M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PATRICK A
Rating:
5.0
Customer did not leave a comment.
KERWIN A
Rating:
2.0
Customer did not leave a comment.
Nolan W
Rating:
2.0
Switched to this location day prior which was an additional hour of driving to get there. My order for moving supplies was not transferred from the other store. So had to work through that confusion of moving supplies what I ordered what I didn’t. What was canceled and what will be refunded. The lady working there was nice and helpful but just extra steps for not good reason. Truck was under half full of gas. I’m sorry but a 2000 dollar rental, and you can’t drive it to my preferred pick up location and you can’t fill it with gas. Making every other rental company I have used look really good.
Caden C
Rating:
5.0
Customer did not leave a comment.
Robert H
Rating:
5.0
Customer did not leave a comment.
LIZ A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFREY H
Rating:
1.0
Customer did not leave a comment.
Robert W
|
First Impressions
Rating:
2.0
My hitch was too low causing the toung to tip too far down. I had to go buy another hitch even though you sold them. They should have seen the issue and recommended a different hitch. I also had a tire blow out 5 miles before my destination which was quite frustrating to have to wait an hour for road service.
Don S
Rating:
5.0
check in with the app after hours not easily to use
SHERICA F
Rating:
5.0
Customer service on the phone was extremely helpful
The woman at the desk in Ybor was kind and helpful
ROBIN E
Rating:
5.0
Customer did not leave a comment.
JESSE R
Rating:
5.0
Customer did not leave a comment.
LEYDIANA M
Rating:
1.0
Good afternoon, I'm giving it less than one star. I don't recommend it to anyone. They told me it had 260 miles and when I arrived to return the truck, they told me I only had 160. After paying $185, they charged me $250 more. They are scammers and I don't recommend coming to the store. 2309 Angel Oliva Street in Tampa has the worst service of all. The workers are disrespectful and have no education. The truth is that I don't recommend anyone renting a vehicle since there are many misleading things.
ERIC L
Rating:
5.0
Customer did not leave a comment.
CAROLYN M
Rating:
5.0
Customer did not leave a comment.
Florencia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALICIA F
Rating:
5.0
Customer did not leave a comment.
Daniel D
Rating:
5.0
The young man who assisted hooking up my trailer was super friendly and engaged in conversation. Great customer service skill before and after the sale!
AARON M
Rating:
5.0
Customer did not leave a comment.
CAROLINA H
Rating:
2.0
Customer did not leave a comment.
ALTON P
Rating:
5.0
I want to provide extremely positive feedback on Brent who works at the Angel Olivia Senior St location in Ybor, Tampa, FL.
Some context is that we had just endured a grueling 24 hr U-haul ride (meant to be 16 hrs) The U-haul was completely full, in the back and in the cabin, cramped with 2 cats, 2 adults, & also towing a car. We were not being able to get into my apt on the move-in day because the lease consultant said she would not stay a minute past 4, so we had to find a hotel during one of the busiest weekends in Tampa. Not fun to hear after you just pulled a few all-nighters, moving 6 large states away, and uprooting your whole life. We finally found one but then had to rush to get into the apt the very next day because the apt worker said they would not stay past 1:30.
Well we barely got to the apt in time but when we did, we got a wave into the parking lot from a U-Haul worker across the street. We pulled in and started to explain what had happened and the stress we had after pulling a few all-nighters and needing to return the truck the very next day to another location. Without hesitation, he offered us an extra day, even though we hadn’t asked directly, “oh you need an extra day? we got you”. He also made it possible for us to return the truck at that same location, so close to my apt building, without us directly doing any extra work or paperwork. He also pointed out a huge safety issue with the tow.
None of these things he had to do, let alone waving us into the parking lot. What was supposed to be a joyous occasion of moving to a brand new, beautiful city was turned into a nightmare before meeting Brent. His attitude and up beat attitude started to turn it all around. From the perspective of myself owning my own businesses, customer service, going the extra mile, and frankly just treating others like you want to be treated, you have a true A+ employee. I hope he gets the recognition and compensation he deserves because if he acts even half as well as he did on this day, on the daily, then he is invaluable and you should be immensely proud.
Matthew D
Rating:
5.0
Bed of truck was full of roaches...so gross
VEDA V
Rating:
5.0
Customer did not leave a comment.
COREY B
Rating:
1.0
The location gabe me the wrong dolly tow for my car. After 30 minutes of driving it damaged my car. And the manager is not returning my call to discuss the issue.
ANAS D
Rating:
5.0
Customers service was great
WYNETTE B
Rating:
5.0
Customer did not leave a comment.
Leslie S
Rating:
5.0
Customer did not leave a comment.
GLORIOSO L
Rating:
5.0
Customer did not leave a comment.
OSCAR V
Rating:
5.0
Customer did not leave a comment.
RICHARD A
Rating:
5.0
Excelente servicio
ISMAEL H
Rating:
4.0
The store manager could’ve been more polite and understanding on the phone. Another than that the service was fine.
KAWANA R
Rating:
5.0
Customer did not leave a comment.
THADDEUS H
Rating:
5.0
Customer did not leave a comment.
MARTIN W
Rating:
5.0
Customer did not leave a comment.
BRIAN O
Rating:
5.0
Very good customer service.. friendly and informative.
KAREN R
Rating:
1.0
Customer did not leave a comment.
ARLES M
Rating:
3.0
I always check for utility Dollie’s because the last two times it was missing. Cup holders dirty
AMY P
Rating:
5.0
This location always has trucks and the staff is very friendly and helpful. I have been returning to this location for the past 3 Uhaul rentals and I will continue to use this location in the future.
PHILLIP F
Rating:
5.0
Customer did not leave a comment.
ALAN M
Rating:
5.0
Customer did not leave a comment.
PATRICIA T
Rating:
5.0
The gentleman was amazing and very helpful.
MAXIME P
Rating:
5.0
Although the equipment was clean, the check brake light was on the whole time. The brakes worked, but gave me concerns.
ANTHONY A
Rating:
4.0
Customer did not leave a comment.
Eric A
|
Overall Experience
Rating:
3.0
24/7 pickup doesnt work on vans, it doesnt say that anywhere on website or app. Guy told me it is 10foot truck only, which i dont understand what is the difference. App let me reserve any time slot. I would like a refund per ur policy since that wasnt met. The guy told me we dont do that.
Truck was clean and nice and return guy was super nice.
ILYA U
Rating:
5.0
Customer did not leave a comment.
CURTIS G
Rating:
4.0
Great folks at desk. They went above and beyond to help me with some special requests.
ROBERT L
Rating:
4.0
Customer did not leave a comment.
CLAIRE F
Rating:
5.0
Customer did not leave a comment.
CUTHBERT D
Rating:
1.0
I rented the van and used it a half a day for 5 miles and you charge me $108 it says in your rental agreement 100 miles is included. It doesn’t say you’re going to charge me 100 miles or $89. It’s ridiculous. You guys suck.
CHARLES S
Rating:
1.0
I had forgotten my wallet in the premises. I was returns the wallet but abkut 150$ in cash was missing. Was happy to get my wallet back, but very disappointed the reps took the cash. Moving forward will explore other companies instead of going directly to uhaul.
ELDI F
Rating:
5.0
Amazing customer service manager was on point and fixed the situation that would have turned me away from this company for good. I would come here time and time again.
Alexis L
Rating:
5.0
Customer did not leave a comment.
SYLVIA H
Rating:
5.0
Great customer service during check in and check out. Agents were very helpful.
William M
Rating:
1.0
Some safety concerns. They took a picture of the chains looking like they were hooked up to protect themselves, then just hooked them back to the trailer instead of finding appropriate caribineers or something to fit my holes.. The trailer uses very tightly bent s hooks that wouldnt fit through my holes. Plus the negative feedback about the citrus park install.. Not happy.
MICHAEL G
Rating:
4.0
Very easy transaction. All staff is always helpful at this location.
Brian W
Rating:
5.0
The man at the desk was very professional and answered all of my questions.
SHAWN E
Rating:
5.0
MOTHER & SONS MOVING partners with Uhaul for our rental truck needs! @MOVEwithMOM
GLORIA B
Rating:
5.0
MOTHER & SONS MOVING partners with Uhaul with our rental truck needs! @MOVEwithMOM
SALVATORE N
Rating:
4.0
I PICKED UP THE TRUCK JUST A LITTLE EARLY WHICH HELPED MY MOVE. i DROVE LESS MILES THAN ESTIMATED AND MY BILL WAS REDUCED ACCORDINGLY AS I WAS TOLD IT WOULD BE.
tHE TRUCK DROVE GREAT - O ISSUES WITH MY MOVE.
PAUL J
Rating:
4.0
Customer did not leave a comment.
PETER C
Rating:
5.0
It is always a pleasure to do business at this facility. I usually deal with the same service representative when I go and their customer service is great
BRIDGETT S
Rating:
5.0
Customer did not leave a comment.
MARITZA T
Rating:
5.0
Customer did not leave a comment.
Aaron G
Rating:
3.0
The employees were excellent. Except for one entrance the location is not easy to get in or out of. There is not a lot of room to handle multiple hook ups and trucks entering and leaving at the same time. But the service was great!
Richard B
Rating:
3.0
Customer did not leave a comment.
Steven V
Rating:
5.0
Staff was quick and helpful
SEBASTIAN H
Rating:
5.0
Thanks 😊 👍 ✔️!!!!
THOMAS T
Rating:
4.0
Customer did not leave a comment.
Edna H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony D
|
Overall Experience
Rating:
5.0
From the staff to Norma, all my interactions with the staff were professional, helpful and courteous. I would recommend this facility.
ARNNOP S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dawn C
|
Overall Experience
Rating:
5.0
Amazing location with very helpful staff, there was a small issue where I couldn't get into the building but they fixed the issue within 24hrs and returned my money and gave us the first month free. Very professional and polite.
Sean C
|
Online Move In
Rating:
5.0
I had this storage for two years. Very convenient. Professionally staffed. Highly recommended.
Cal E
|
Overall Experience
Rating:
5.0
Everything was fine except the prices kept going up every 4 months.
ALBERT B
|
Overall Experience
Rating:
2.0
The loading dock height made it very difficult transferring items from car or truck onto dollies. The keypads to access the elevator and on the elevator were completely frustrating, required multiple sign-ins each time they were used (back and forth on/off the elevator). Then the unit was down endless halls because only one elevator was accessible. I couldn't wait to get out of here and to another facility for more, less expensive and more accessible space. BUT that being said, I have always been a happy U-haul customer renting vehicles and will continue to do so. Just not a fan of this storage facility.
REGINALD B
|
Overall Experience
Rating:
5.0
The staff at this store is awesome. Very friendly, helpful, and efficient. Im very grateful to Uhaul for the free month storage after the hurricane. I will remain a life long Uhaul customer.
CHRISTOPHER R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan W
|
Overall Experience
Rating:
5.0
Very nice and very clean place for storing your items and the employees know how to help and give you correct information
Great great place of business
Thank you
Calvin L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Candice M
|
Overall Experience
Rating:
5.0
Front desk staff - young guy with long hair - was very helpful and competent
Ellis H
|
First Impressions
Rating:
5.0
Great staff. Very helpful
Anthony T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gavin A
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ashantee W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARNNOP S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sydney S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Veve S
|
Overall Experience
Rating:
3.0
Elevator was down for weeks, hours not convenient.
Alexander D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dialeasha A
|
Overall Experience
Rating:
5.0
The attendant who checked us in from our one way and assisted with our storage was awesome. Extremely helpful.
Anthony T
|
First Impressions
Rating:
5.0
Staff is beyond excellent. Building is gorgeous, nice and cool inside, and super clean. The pull-up docks make moving im and out super simple. Only negative is that the elevator is relatively small (not even tall), so not everything will fit in if you have something really oversized. Did I mention how great the staff is here? Overall, thos site / staff definitely deserve 5 stars.
Todd O
|
Overall Experience
Rating:
5.0
Great storage experience and location. Only reason for leaving is that I no longer have a need for storage.
Kyle F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenna D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Liley S
|
First Impressions
Rating:
2.0
Rat droppings and roaches were in my AC paid storage unit that ate out things, no food was even in the storage!!! This facility used to be top notched, the last 4 years was not good. Would never come back if I needed a storage unit again due to the rodents.
Carol G
|
Overall Experience
Rating:
3.0
Miscommunication, no one knows anything that you tell them. Even though you use the u-haul app. It doesn't matter if you use it right and then you walk in the establishment. Customer Service have no idea what you're talking about. It's just not good communication between the app and actually real human being altogether. Tell me what doesn’t make sense 🤔
Charles J
|
Overall Experience
Rating:
5.0
Very helpful during a very difficult time in my life. I appreciate the assistance in getting my stuff taken care of. Thanks!
Rhonda R
|
Overall Experience
Rating:
1.0
Great employee and very knowledgeable about the. business. Very respectful.and
kind to customers.
Calvin L
|
First Impressions
Rating:
1.0
Too expensive. $103 a month!!
It is $34 a month for a 5 X 5 in Brandon.
WHY?!?
harold r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sondra c
|
Overall Experience
Rating:
5.0
The staff is wonderful they always treat me well. Facility was always clean and absolute pleasure to store my stuff and I would use facilities several times more.
PAUL D
|
Overall Experience
Rating:
3.0
Gracious 🙏
Charles J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rhonda R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Florencia P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAHAIRA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Arnell B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark s
|
Overall Experience
Rating:
1.0
Great customer service!!! ☺️
Erica M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA T
|
Overall Experience
Rating:
5.0
Very convenient and great idea to convert that building into a storage facility.
Anthony W
|
Overall Experience
Rating:
4.0
Rafters/wood ceiling needs mildew/mold treatment. Piping looks aged but not leaking yet.
David R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaylon S
|
Overall Experience
Rating:
1.0
The staff members were always incredibly rude no matter who I spoke to. My card never worked to get into the building and my code had to change constantly which was frustrating. The elevators were often under maintenance and roaches in my unit. The monthly rate went up to a price that was unaffordable for a small unit and much higher than other storage facilities. Just overall very disappointed with my time here.
Dana T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nechelle k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joceline R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly O
|
First Impressions
Rating:
2.0
The stuff was very nice and helpful but my things that were in storage were RUINED. Water damage and gross substances (I’m not sure if rats got in there or what). Really gross and my stuff was in there for only about 6 months.
LAUREN H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
YVETTE P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tiffany v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dawn C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHANE R
|
Overall Experience
Rating:
5.0
Amazing
BRIONE B
|
First Impressions
Rating:
1.0
Was advised I had access to 11, not true I could only enter via another floor that is available until 7. Staff never stated such list a whole day on delays. Elevator broken and needed it. Very unhappy will not recommend
Alexander D
|
Online Move In
Rating:
5.0
The gentlemen who helped check me in for both my unit and truck was above and beyond helpful.
Gavin A
|
Online Move In
Rating:
2.0
There was a African American young woman who was very rude to me
zachary s
|
Overall Experience
Rating:
5.0
Thank you
Kimberly S
|
First Impressions
Rating:
5.0
Very well run. Staff was professional and helpful.
Randy C
|
Overall Experience
Rating:
5.0
I came on Friday so my unit was ready when my movers come on Monday (7/31). It took awhile for them to find my reservation since I booked through corporate Uhaul it was not in their system.
They were friendly and helpful the whole time.
Since I was there over an hour they graciously gave me my first month free!
I wish there was a light in the unit. It is dark.
There was also a rodent box in the unit. It makes me worried but what can I do now? I am just hopeful it is not needed and my furniture etc will be safe from pests.
This is my first storage experience - so far it has been great!
Mary M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYNETTE S
|
Overall Experience
Rating:
5.0
Great accommodating staff.
Randy C
|
First Impressions
Rating:
1.0
my unit was infested with cockroaches. I have pictures of feces, urine and dead cockroaches all over my stuff it took two weeks of exterminators, cleaning, and disposing of a lot of my things. is there someone to contact to open a claim? this was the worst experience I've ever had. I've never seen anything like this, I found at least 20 dead ones, 10 live ones, and everything I owned had poop and pee on it. How can you allow people to use your facility? there is no way this only happened to me and that you had no knowledge your storage units have this problem. I know its an old building but come on!
Erin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
solannette v
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DAVID B
|
Overall Experience
Rating:
4.0
Need more ♿️ access
Harvelyn G
|
First Impressions
Rating:
5.0
The temperature inside the warehouse was very well-maintained. I kept my items in there for two years and didn’t suffer any damage. It was very well maintained, and the lighting was great.
RICHARD M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rogelio R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHELSEA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaquanda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dione l
|
Overall Experience
Rating:
3.0
The building needs to be updated. The brick walls are crumbling in the storage units.
Denis R
|
Overall Experience
Rating:
4.0
The folks in Ybor, we're awesome.
Super helpful.
Thank you.
Harry Rodriguez
harold r
|
First Impressions
Rating:
5.0
Ryan helped me with my rental and my storage. He was soo nice and explained everything very well and showed me where my storage was at how to get in and just very polite, honest and made my experience that best I ever had at a Uhal .
PAUL D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
willie P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Malcenia F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
George S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dave T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jack F
|
Overall Experience
Rating:
1.0
Norberto was rude. Norma was not helpful or even worst no responsive .
elsa n
|
Overall Experience
Rating:
1.0
Norberto was really rude and dmrefused to help me. Called the manager and she never answer the phone.
elsa n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dameka W
|
Overall Experience
Rating:
2.0
Elevator malfunctioning while moving in. Some of my items were locked inside the elevator and I couldn't access them. When elevator started working my belongings were moved to a floor where I didn't have access. Some of my items went missing and when I talked associates there. They only told me to contact the claims department without attempting to look into the issue .
Jeffson d
|
Overall Experience
Rating:
3.0
La mayoria de mis pertenencias estaban con cucarachas u moho. Hay mucha humedad.
El personal es excelente pero deben poner mas atencion a los compartimientos de almacenaje.
Raisa A
|
Overall Experience
Rating:
5.0
El staff muy amable y profesional, mi unica recomendacion es si pudieran agrandar el espacio del elevador del deck ya que es muy pequeño, apenas tienes espacio para poder mover un sofa de tamaño regular.
Todo lo das muy bueno
Jose L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OTIS S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Leon C
|
First Impressions
Rating:
5.0
Great service!!!
Jose L
|
First Impressions
Rating:
5.0
Thanx! A Bunch! U- HAUL FAMILY👍MS.DEBRA EPPS🤗
Debra E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHNNY G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaylon S
|
First Impressions
Rating:
5.0
Direct, personal, and detailed in access to storage unit.
Noel J
|
First Impressions
Rating:
5.0
None
Debra E
|
First Impressions
Rating:
5.0
Polite staff
Kristen B
|
Overall Experience
Rating:
5.0
We just moved our things in the storage. Our lock was stuck but a worker went above and beyond to cut the lock.
Ajalan C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Duy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anthony s
|
Overall Experience
Rating:
5.0
The above average is due to staff going above and beyond to make sure we found a perfect storage unit even though they didn't have any available.
The sizes are confusing on the website. I booked a unit for 2 rooms. I got there to find out that it was the size of a bathroom. Not sure wht 2 rooms are that size but okay.
I was refunded my full amount without issues.
The building is ridiculously old as well and we got stuck in the elevator and the intercom to call for help wasn't working.
Jacqueline F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Garnet S
|
First Impressions
Rating:
5.0
Very professional and kind
valeria b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara O
|
Online Move In
Rating:
3.0
Kevin is awesome—the definition of a great property manager. Building is tired—lots of termite droppings from active swarming and plenty of dead palmetto bugs when I moved out were hiding in and around my stuff—and they didn’t ride in on my stuff—this property needs better pest control, but it is Florida after all. The elevator was finally repaired after what seemed like 2+ years of issues. Uhaul always pulled my money out on time.
Joshua P
|
Overall Experience
Rating:
5.0
Kevin provided excellent customer service. He was thorough on explaining the process and also walked me through it once so I was confident on the process. Expedited service and location of unit was very convenient and the perfect size. Thank you for a great experience
CHRISTY E
|
First Impressions
Rating:
5.0
I love this U-Haul storage facility in Ybor City the staff is so wonderful and very nice I’ve been a long time customer
Paul D
|
Overall Experience
Rating:
3.0
When we picked up our stored items everything was covered in rat poop and urine.
Jennifer C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodel S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
bruce s
|
Overall Experience
Rating:
5.0
Betty did amazing she helped me and my family make the best decision for us by giving us all the information we need to know! She’s a dedicated employee
ANDRE H
|
First Impressions
Rating:
5.0
Management was very helpful and friendly. I would totally recommend Uhaul to anyone!
MARIA F
|
Overall Experience
Rating:
3.0
The only reason why I gave the rating I gave is when I moved out 11/20/21 I saw a pair of work boots chewed on some boxes chewed on ( saw that when I got some time to look at it) but when I was done moving out the storage and cleaning it I saw rat droppings some dead roaches. And I know its rate because moving in the storage I had to tell one of the employees that a dolly had rat droppings on it. But I already paid for my storage. I didn't complain (I should have because I paid for the insurance) but I didn't have time to i was moving between shifts at work.
DENISIA J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bonnie s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rashad w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ISRAEL C
|
Overall Experience
Rating:
5.0
Over the 8 months I dealt with Carlos the most. He was great: knowledgeable, professional & friendly. All staff were helpful. Very glad I chose this facility. Thanks for safekeeping my items.
gail h
|
Overall Experience
Rating:
5.0
Everything was perfect and they very nice when I come in to make payment on storage..I’ll give 5start to this Uhaul
SARAH A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AEISHA E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Annie J
|
Overall Experience
Rating:
5.0
Friendly staff and excellent customer service.
Would definitely recommend.
Thanks!!
MARIA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERTO R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nabil L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ISRAEL C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maurice S
|
Overall Experience
Rating:
5.0
I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It’s like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.
Siara O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nabil L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don G
|
Overall Experience
Rating:
4.0
Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn’t mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn’t show me where my unit was but he told me to come back if I couldn’t find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that’s what made my visit above average!
Stephanie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chassey G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mike h
|
Overall Experience
Rating:
5.0
The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.
ALBERTO R
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda B
|
Overall Experience
Rating:
3.0
Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!
Terrylynn m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD A
|
First Impressions
Rating:
4.0
They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS
alexis h
|
Overall Experience
Rating:
4.0
Seemed to always be busy. Had to wait, other than that, I’m pleased
JOAN C
|
First Impressions
Rating:
4.0
Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.
CEDRIC F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer W
|
First Impressions
Rating:
5.0
Helpful and polite.
Alberto R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISIA J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris E
|
Overall Experience
Rating:
5.0
Yes everything was fine, staff was friendly and very professional.Thanks
WANDA w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mike h
|
First Impressions
Rating:
5.0
Carlos couldn't have been nicer and more helpful.
The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3.5 hour job that cost over $350.00.
After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.
michael l
|
First Impressions
Rating:
5.0
Kevin the general manager gave me top notch customer service.
TATIANA N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua B
|
Online Move In
Rating:
5.0
Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service
DAVID G
|
Overall Experience
Rating:
5.0
Staff was extremely helpful
WILLIE W
|
Overall Experience
Rating:
5.0
However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.
CLYDE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latisha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLYDE A
|
First Impressions
Rating:
5.0
Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.
JANET S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mildred r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEN C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
keaira c
|
Overall Experience
Rating:
5.0
Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.
gail h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latisha W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Maria A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly H
|
Overall Experience
Rating:
4.0
Got a wonderful manager Kevin (staff not friendly).
DEON M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adelina M
|
Overall Experience
Rating:
3.0
No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.
Helio C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TORIANO E
|
First Impressions
Rating:
4.0
Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.
Helio C
|
First Impressions
Rating:
3.0
My swipe card only worked one time. Pice of unit was too high for size.
Kathleen C
|
Overall Experience
Rating:
5.0
Chris and Kevin always take care of me!!
Gladys H
|
First Impressions
Rating:
5.0
Everyone was so friendly and helpful.
KATRINA T
|
First Impressions
Rating:
5.0
Chris was great
curtis f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mark d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIM D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brian M
|
Overall Experience
Rating:
5.0
Professional knowledgeable friendly staff. Facility clean and well organized layout. Appreciate the free carts available.
Alicia J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gina w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Giovanni S
|
Overall Experience
Rating:
5.0
Awesome service. Very helpful and professional
Thomas F
|
Overall Experience
Rating:
5.0
Great team of employees at the Ybor location. Promote them dudes ... Yes
isaac r
|
Overall Experience
Rating:
4.0
Kevin and crew are awesome!
Tami B
|
Overall Experience
Rating:
5.0
Amazing staff. Kevin was always so good to me and all the staff treated me very well! Thank you all so much. Be well and take care! Wish everyone the very best. Will be sure to recommend to friends.
justin a
|
Overall Experience
Rating:
5.0
I was very satisfied with my storage rental. I would divinely recommend U-Haul
Kimberly G
|
Overall Experience
Rating:
5.0
Very clean. Excellent service
Kimberly G
|
First Impressions
Rating:
1.0
They was taking money off my debit card and told me I was late on payments. Taking money from me and trying to get me to pay them again. And still they got rid of my furniture.
lovette a
|
Overall Experience
Rating:
5.0
Thank you Uhaul for your clean, secure site as well as great customer service. I will recommend you, and this site in particular, to anyone who is in need of storage.
Brian B
|
Overall Experience
Rating:
4.0
Na
Valerie F
|
Overall Experience
Rating:
5.0
Good service
Larry H
|
Overall Experience
Rating:
5.0
Thank you Marvin for looking out for me. You made my day so much easier to deal with.
And thanks to Kevin for assisting where you did. This was a long journey but, I'm HOME.
Lisa
LISA M
|
Overall Experience
Rating:
5.0
Thank you to manager
Mary P
|
Overall Experience
Rating:
5.0
Very friendly staff
andrea d
|
First Impressions
Rating:
5.0
Everybody has been very helpful. Thank you
Ellena m
|
First Impressions
Rating:
5.0
Everyone that I’ve dealt with at this location has been more than helpful to me and my family.
JOSH M
|
Overall Experience
Rating:
5.0
Thank you
Chris B
|
Overall Experience
Rating:
5.0
Kevin and his employees are great! I’ve been frequenting this uhaul location for almost 10 years now and I can honestly say that I’ve ever had a single bad experience.
BRETT M
|
First Impressions
Rating:
4.0
Just one staff member was rude when a uhaul truck blocked me in and I asked for help he said he get to it later. Well I wanted to go home made no sense for him to block me in and leave.
david m
|
Overall Experience
Rating:
4.0
i had a problem and uhaul worked it out. Thanks alot
Khalilah h
|
Overall Experience
Rating:
5.0
Kevin And Marvin have to be the best people I’ve ever known when it comes to customer service. If I were over them I’d give those guys a raise!! They definitely deserve one!
Alexis E
|
Overall Experience
Rating:
5.0
He was friendly nice and helpful a nice change to help in easing this streasful move I am about to make. Thanks for having a great employee
david m
|
First Impressions
Rating:
5.0
Just wonderful from start to finish!!!
Carol G
|
First Impressions
Rating:
5.0
Easy and painless process!
Jessica B
|
Overall Experience
Rating:
5.0
Marvin was excellent
Mike F
|
Overall Experience
Rating:
2.0
Rude and unprofessional Manager.
Belinda-michelle s
|
Overall Experience
Rating:
5.0
Very good service I would highly recommend U-Haul
johnny m
|
Overall Experience
Rating:
3.0
The temperature was never cold it was as if there was no ac, feel I was paying for nothing, my bed was ruined due to bugs.
Latoyra A
|
Overall Experience
Rating:
5.0
Great service from the guys at the facility!
MICHAEL V
|
Overall Experience
Rating:
5.0
Great crew!!! They work good with the public.
GEORGE M
|
Overall Experience
Rating:
4.0
Thank you for everything
Michael F
|
Overall Experience
Rating:
5.0
Excellent service
MONTENEZ R
|
Overall Experience
Rating:
5.0
This was a good experience. When I turned in the trailer I would have preferred to receive some type of receipt.
shalom f
|
Reservation
Rating:
5.0
Excellent customer service
Luz T
|
Reservation
Rating:
5.0
The U Haul experience was the easiest part of the entire move
PAM D
|
Reservation
Rating:
3.0
Staff was mad cause he had to unlock the elevator
Denese J
|
Overall Experience
Rating:
5.0
Kevin,kevin , kevin and chris I thank yall for everything from the bottom of my heart.....this is the place to rent a uhaul or a storage space ...this place is very clean...and the best service.
YASHICA S
|
Overall Experience
Rating:
5.0
Very friendly and knowledgeable!
marcus s
|
Reservation
Rating:
5.0
They were super nice and helpful. Very professional.
Ryan A
|
Reservation
Rating:
5.0
Good place
JOHN C
|
Overall Experience
Rating:
4.0
Nathan took great care of us in the self-storage area and we also rented/returned a truck with no issues. thank you!
BEVERLY B
|
Reservation
Rating:
5.0
I’ve now worked with Chris on three moves. Each and every time he’s been great to work with, has made recommendations that have made our moves run much more smoothly, and he’s helped us save money.
Edward T
|
Reservation
Rating:
5.0
Thank you
nathan w
|
Overall Experience
Rating:
4.0
Very helpful and friendly staff.
Caroline M
|
Overall Experience
Rating:
2.0
Need more staff!! And to be open more hours
ANDREW L
|
Overall Experience
Rating:
5.0
Great location & helpful staff.
Michael D
|
Overall Experience
Rating:
1.0
I paid on my storage unit for a about 1 plus years..I went back to pick my things up and found all my belongings was damage my rats and water...Iost everything my one bedroom apartment.. my clothes
jerome b
|
Overall Experience
Rating:
4.0
The only issue I ran into was trying to get ahold of a person to discuss my delivery date and pick up date for my u box. They kept calling the incorrect number everything worked out in the end
Heather R
|
Overall Experience
Rating:
5.0
You have good people employed here that do their job well. I hope their pay reflects that. They deserve it.
Yvonne T
|
Overall Experience
Rating:
5.0
Everyone is always friendly. The place is secure.
Jorlynell S
|
Overall Experience
Rating:
5.0
The manager Kevin was the best !!
MARGARET B
|
Overall Experience
Rating:
5.0
Excellent service, no complaints.
Ryne H
|
Overall Experience
Rating:
2.0
pay for storage go in side and it a 4by 4 wall in the middle of it and it state it a 24/7 access to the storage which is a lie you have to wait 3 months pay $5 for it, and I was going to be charged
