Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jaylin was very efficient and helpful. He took care of my check in in minutes.
Philip M.
Rating:
4.0
Customer did not leave a comment.
SYDNEY D.
Rating:
5.0
Customer did not leave a comment.
SAMUEL R.
Rating:
3.0
The service was very slow. It defeated the purpose of having a reservation. I was using a trailer for business purposes and the slow service made us late. The equipment wasn't tested and ready when I arrived. It took extra time because the 1st trailer didn't work. My worst personal experience with Uhaul. I will consider using a different location.
Charde M.
Rating:
5.0
Customer did not leave a comment.
Manuel T.
Rating:
4.0
Have more people on staff.
Amber S.
Rating:
5.0
Customer did not leave a comment.
harold M.
Rating:
4.0
Customer did not leave a comment.
RAFAEL L.
Rating:
5.0
Customer did not leave a comment.
JAMES B.
Rating:
4.0
Customer did not leave a comment.
SIDNEY P.
Rating:
4.0
Customer did not leave a comment.
Don K.
Rating:
3.0
Truck was old and dirty. Cup holder had coke spilled in them and was sticky.
MARK M.
Rating:
4.0
Both guys were outside helping other customers, no one in the office , but that's understandable..
Juanita S.
Rating:
5.0
Customer did not leave a comment.
Nabil L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvester P.
Rating:
5.0
Customer did not leave a comment.
Phyillis C.
Rating:
5.0
Customer did not leave a comment.
ISRAEL C.
|
First Impressions
Rating:
5.0
Personnel are friendly and are very good at there jobs.
HOWARD B.
Rating:
5.0
This is the best run location I have ever experienced. Carlos and the team are efficient and prepared for everything. I got checked out in less than 10 minutes and checked in when finished even faster! Thank you for making at least one part of my move hassle free.
Philip M.
Rating:
5.0
Customer did not leave a comment.
MICHELE S.
Rating:
5.0
All of the people at the counter and in the garage were very friendly and knowledgeable I would recommend your store to anyone. Thank you for your friendly honest and respectful he made that this location
roger A.
Rating:
5.0
Customer did not leave a comment.
Kris K.
Rating:
5.0
Customer did not leave a comment.
Brenda S.
Rating:
5.0
Customer did not leave a comment.
Christopher W.
Rating:
4.0
The U-Haul strongly smelled like Cigarette smoke. I was given an empty vehicle- I was told I had to leave the store and go right to a gas station, kind of inconvenient.
Travis D.
Rating:
5.0
Customer did not leave a comment.
Jamila T.
Rating:
2.0
Agents would likely benefit from enrolling in a training course on customer service and leadership. When I arrived (timely) to pick up the rental, the agents were extremely unpleasant and not professional. When I (timely) returned the rental there were other trucks parked in the entry way to the return lot to the extent that I had to temporarily park my car in the street to run inside and ask the agent where the appropriate place to return the vehicle was.
The agent attempted to charge me for $7+ worth of gas when I turned the vehicle in. Luckily I took a photograph of where the needle was before I drove off of UHauls lot and where the need was when I bought it back … exactly the same!! I had just put gas in (enough for 10-ish miles)!
JAIDE B.
Rating:
5.0
Very clear and organize place. Guy that helped me was very professional and explained everything pretty well. Truck was spotless.
Icaro S.
Rating:
5.0
Customer did not leave a comment.
RICHARD A.
Rating:
4.0
Make sure you have something you guarantee!!!!
PAUL I.
Rating:
5.0
Customer did not leave a comment.
Maurice S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYLOR G.
Rating:
3.0
Acted like my questions were not important, were not pleasant
PATTIE B.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER Z.
Rating:
5.0
This was a quick drop off the keys & go place! After a day of moving - it was a welcome surprise!
Daryl D.
Rating:
3.0
Customer did not leave a comment.
JAMES W.
Rating:
3.0
Customer did not leave a comment.
Jaime P.
Rating:
5.0
Staff at the Ybor City location were very friendly and helpful. Special thank you to Chris for all his help!
Jim R.
Rating:
4.0
Customer did not leave a comment.
CHRISTOPHER W.
Rating:
5.0
Not sure what you could do to improve fir next customer. The cargo can I rented was kind of worn out. The side door would not unlock from outside, had to open from inside. Otherwise it was ok.
CYNTHIA C.
Rating:
5.0
Excellent experience. The staff was amazing. We will definitely refer and use again for our storage needs.
Melissa N.
Rating:
5.0
Very nice Uhaul facility
Randall D.
Rating:
5.0
Customer did not leave a comment.
JAMES G.
Rating:
4.0
Customer did not leave a comment.
Denise S.
Rating:
5.0
Customer did not leave a comment.
Laurie K.
Rating:
5.0
Thanks to the two guys who assisted with me today. It was quick, simple and easy. I was in and out with a truck within 10 minutes of getting there.
colin B.
Rating:
4.0
Dropped trailer after hours online, was unable to upload picture of interior of trailer. Was charged $16.13 for the trailer not being clean, which the picture shows it was clean and had to call the 800# for resolution. Wait time on hold was shorter than the last time I had to call.
LEONARD T.
Rating:
5.0
Customer did not leave a comment.
Stephanie S.
Rating:
5.0
Manager here really helped me out when I got in a tricky situation with shipping issues for a hitch. They were all very considerate and helped me out with pricing and getting me ready for my move on time. 10/10 location and service, thanks again Kevin!
Ashlyn P.
Rating:
5.0
Such a pleasant an easy experience.
Maaria N.
Rating:
4.0
Customer did not leave a comment.
Arthur C.
Rating:
5.0
I really did have a good experience using this facility. The only thing that I wish they would look into is a bigger elevator with AC. It’s like oxygen countdown once those doors close and I had a bit of a hard time getting my couch inn. But outside of that I have no complaints. The staff was great and helpful.
Siara O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francesco U.
Rating:
4.0
They pulled up the unit I rented on his hand held device and we were done in a matter of minutes. He was very professional. Thanks
MICHAEL M.
Rating:
2.0
Customer did not leave a comment.
LISA S.
Rating:
5.0
Customer did not leave a comment.
Maria Emilia Del F.
Rating:
5.0
Customer did not leave a comment.
arron T.
Rating:
5.0
Customer did not leave a comment.
ANDREW F.
Rating:
5.0
Customer did not leave a comment.
greg W.
Rating:
5.0
Customer did not leave a comment.
Kevin G.
Rating:
4.0
Customer did not leave a comment.
JON H.
Rating:
5.0
Have more than one person at the counter. We waited a long time.
James B.
Rating:
3.0
Customer did not leave a comment.
Alexa P.
Rating:
5.0
Customer did not leave a comment.
Salem A.
Rating:
5.0
Customer did not leave a comment.
KIRBY S.
Rating:
4.0
The truck I had.. needs the head lights to be fixed..
Kristina K.
Rating:
3.0
learn how to work next to concrete
Najiv E.
Rating:
3.0
Customer did not leave a comment.
GENA B.
Rating:
5.0
Customer did not leave a comment.
Nabil L.
|
First Impressions
Rating:
5.0
Good customer service
freddy H.
Rating:
5.0
Carlos handled everything perfectly. Explained all the steps we were going to take to get my trailer. Great work ethic, knew his stuff. If I have to rent again I hope to have Carlos be my agent.
Jacob M.
Rating:
4.0
Customer did not leave a comment.
jacqueline R.
Rating:
5.0
Everything was perfect. We appreciate the last minute booking and the suggestion to rent a cargo van instead. Thank you!!
Camelot Communit C.
Rating:
5.0
To provide check back in instructions in full text format, and also to be able to do this via text. I was not able to access the internet at the time of return, so incurred an additional $20 for checkin verification.
Norlan M.
Rating:
5.0
As reserved ....very good customer service ........rental made move happen in just a few hours .....
DEANDAVID D.
Rating:
5.0
Customer did not leave a comment.
Don G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anita D.
Rating:
5.0
Customer did not leave a comment.
Christie W.
Rating:
2.0
Customer did not leave a comment.
Michelle D.
Rating:
5.0
The gentlemen who checked us out was very nice and helpful.
Desiree D.
Rating:
5.0
In and out quickly
Todd M.
Rating:
5.0
Customer did not leave a comment.
Charlton E.
Rating:
4.0
Upon arriving, there was a long line because there were only two store employees and one was on lunch. I easily waited 30 minutes before being helped. However, I didn’t mind because I was acknowledged and told I would be helped as soon as possible. Once I was helped, I was able to have the promotion honored and get my unit free for a month since I rented a truck which was super helpful because I just moved from Indiana. Since I was able to save money on storage that allowed me to be able to allocate those funds towards other expenses. Lastly, since there was only one employee working the store he couldn’t show me where my unit was but he told me to come back if I couldn’t find it. I attempted to find my unit but had no idea how to get to it since it was 102, a ground unit. However, I ran into mech 1, I believe, and she took me to my unit. I really appreciated how every employee even those not working in the store were super helpful and to me that’s what made my visit above average!
Stephanie B.
|
First Impressions
Rating:
1.0
Didn't have the truck size I wanted. Asked for a smaller truck, didn't have that either. Ended up having to drive a bigger truck which I did not want.
JOSHUA B.
Rating:
5.0
The drop-off was easy and convenient.
Daun L.
Rating:
3.0
Customer did not leave a comment.
Chanel K.
Rating:
5.0
Quick and easy return
ANGEL M.
Rating:
5.0
Customer did not leave a comment.
TINA D.
Rating:
5.0
Very organized. Made the rental experience very smooth.
Henry D.
Rating:
5.0
Customer did not leave a comment.
Eric R.
Rating:
5.0
Not a thing ðŸ˜
cynthia D.
Rating:
5.0
Every thing was fine
SAMMY B.
Rating:
5.0
Overall experience was great. Check in and check processes were so easy. People were great to deal with.
5 star experience, for sure
Marshall M.
Rating:
5.0
Customer did not leave a comment.
Robert N.
Rating:
5.0
Customer did not leave a comment.
ROBERT H.
Rating:
5.0
Customer did not leave a comment.
RAJASEKAR S.
Rating:
5.0
Customer did not leave a comment.
PATRICK S.
Rating:
5.0
Customer did not leave a comment.
ISMAEL P.
Rating:
3.0
Customer did not leave a comment.
Andres C.
Rating:
5.0
Everything was fine!
Sylvia S.
Rating:
4.0
Easy drop off
JEFFREY S.
Rating:
5.0
Customer did not leave a comment.
ALYWIN K.
Rating:
4.0
Customer did not leave a comment.
TRISTIN W.
Rating:
5.0
Customer did not leave a comment.
Jasmine B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chassey G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mike h.
|
Overall Experience
Rating:
5.0
The staff were very helpful, thorough and made it easy to setup an storage rental agreement. The complementary locks are nice perk and the rates are nice.
ALBERTO R.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amanda B.
|
Overall Experience
Rating:
3.0
Was hard for us in our 60's to access the 3rd floor. Could not get access to 1st floor elevator. Had to use stairs. NOT GOOD!
Terrylynn m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD A.
|
First Impressions
Rating:
4.0
They went above and beyond to help. They were all available helpful friendly and understand life happens. I will definitely recommend this place. The only 1 bad thing that is not their fault..phone system sucks customer service outside of the store sucks. But like I said staff at the store ROCKS
alexis h.
|
Overall Experience
Rating:
4.0
Seemed to always be busy. Had to wait, other than that, I’m pleased
JOAN C.
|
First Impressions
Rating:
4.0
Because the building has been in place so long there were rotten dropping and one dead rotten inside my storage unit. Not the fault of the staff at all. Overall would it again.
CEDRIC F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer W.
|
First Impressions
Rating:
5.0
Helpful and polite.
Alberto R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISIA J.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chris E.
|
Overall Experience
Rating:
5.0
Yes everything was fine, staff was friendly and very professional.Thanks
WANDA w.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mike h.
|
First Impressions
Rating:
5.0
Carlos couldn't have been nicer and more helpful.
The issue is your outdated facility, the elevator broke down as we were starting, turning a one hour unload into a 3.5 hour job that cost over $350.00.
After a delightful experience picking up the truck and a very nice driving experience to Florida, the unloading spoiled the entire experience.
michael l.
|
First Impressions
Rating:
5.0
Kevin the general manager gave me top notch customer service.
TATIANA N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua B.
|
Online Move In
Rating:
5.0
Kevin is always helpful, star employee. I have used the U-haul for rentals and storage, great service
DAVID G.
|
Overall Experience
Rating:
5.0
Staff was extremely helpful
WILLIE W.
|
Overall Experience
Rating:
5.0
However I rented a truck from them for my move , they gave it to me early, with only a little under a quarter tank and told me it was full. I tried to call to report it to them, but no answer. FINALLY got a customer service representative who said they would make it right, I took pictures and tried to submit to them but the application said it could not accept them because the system that they use had expired, I spent eighty dollars to fill it up less than three miles away and returned it three quarters full. The representative said he would let them know about it at turn in, but they didn't know anything about it, said I would get an email in about ten mins, never came. It was a 70 mile trip. I feel that I deserve a adjustment of 60 dollars.
CLYDE A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latisha W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLYDE A.
|
First Impressions
Rating:
5.0
Best Friends Moving & Delivery was Awesome. It was tough job for them. They did a great, friendly and fair pricing.
JANET S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mildred r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEN C.
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
keaira c.
|
Overall Experience
Rating:
5.0
Carlos was extremely helpful, considerate & went out of his way by showing me a second (easier for me) way to access my unit.
gail h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latisha W.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Maria A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly H.
|
Overall Experience
Rating:
4.0
Got a wonderful manager Kevin (staff not friendly).
DEON M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Adelina M.
|
Overall Experience
Rating:
3.0
No light in my storage unit. And piping crossing in the middle of the unit didn't help that much.
Helio C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TORIANO E.
|
First Impressions
Rating:
4.0
Space could have another type of treatment for rats (the one I found makes bad to put boxes), and there were pipes too close to the head area. It makes bad to store things as well.
Helio C.
|
First Impressions
Rating:
3.0
My swipe card only worked one time. Pice of unit was too high for size.
