Customer Reviews for U-Haul Moving & Storage of Inwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Inwood

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LEONAGALE C.
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Customer did not leave a comment.

Tomer T.
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The truck is in poor condition. I wouldn't recommend to put this truck on the road. Too many miles. Bad steering wheel. Needs maintenance. And I wasn't happy with the service at the location.

RIGOBERTO JR M.
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Customer did not leave a comment.

CHRISTOPHER A.
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Customer did not leave a comment.

MONICA M. | Overall Experience |
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Customer did not leave a comment.

Iris A.
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The office staff were helpful and knowledgeable about the packing supplies and vehicles. The uhaul truck was spotless, smelled clean and in excellent working order. I will definitely use this location for future moving needs.

ALMALEE C.
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Everything was Awsome. Continue to keep up the Awsome work.

STEVENG M.
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Trailer had alot of previous damage should have been fixed first

Ernie V. | Overall Experience |
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Your service was excellent until the last day. I literally waited in the store office for around 25 minutes before anyone assisted me. I called the office and I just heard the phone ring. I called the store manager Ms. Cleopatra Jones-Brown at 516.239.6374 and no answer. Her business card has her cell phone so I called it at 347.832.7237 and she still did not answer. I texted her and she still did not answer. By the time someone came the store had approximately 8 people waiting for service. This final day was horrible and unacceptable. You cannot leave you door open and then when customers come in there is no one to take care of them. Also don't put you cell phone on your business card if you are not going to answer the calls. If you open your doors THEN STAFF YOUR FACILTIY ACCORDINGLY.

Michael H.
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Customer did not leave a comment.

GHISLAINE R. | Overall Experience |
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The branch manager sucks her work ethic 👎🏾 She needs more manager training Some of the employees are great

Manuel C.
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Customer did not leave a comment.

Angel S.
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Customer did not leave a comment.

RODOLFO R.
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Customer did not leave a comment.

Elliot A.
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Customer did not leave a comment.

LUISR S.
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Having multiple vehicles for customers when others don't return trucks on time. That way a customer can get vehicle they ordered instead of substitutes.

Ramesh M.
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Customer did not leave a comment.

ORLANDO P.
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Customer did not leave a comment.

LIMORV Z.
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Customer did not leave a comment.

Jonathan F.
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Customer did not leave a comment.

joseph A.
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On the money $$$ five star service *****

Elizabeth R.
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Have the vehicle at the requested location when reserving days ahead.

Yvonne J. | First Impressions |
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Your employees Davonne and the other young man was very helpful and respectful. They were very patient when I didn't understand things.

dannette e. | First Impressions |
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Perfect

NICHOLASST PAUL T.
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Was exceptional good

JOUDYA B.
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Customer did not leave a comment.

QUINCYM G.
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Rented a trailer and the light was out and i do not think they are going to service it because they put it back on the line

solomon K.
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Customer did not leave a comment.

Michael R.
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Be more clear when making a reservation that additional identification or an additional person to contact is required.

MARGO F.
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Upon returning the vehicle, I was accused of damaging the vehicle. I received the vehicle damaged and was not aware. The managers for both locations were going back and forth as the videos for the vehicle prior to renting was not clear. It was very obvious that it was an old damage.

shlomo G.
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Customer did not leave a comment.

DERRICKE S.
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Keep serving customers with a smile

SELMA E. | Overall Experience |
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Customer did not leave a comment.

GEORGE O.
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Replace some trucks

PORFIRIO T.
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They guy who take care me doesn't tell me when I return the truck to go to the app en finish the return and i saw my bill at the next day they charged me 22 dollars extra but I'm going on Monday to talk to the manager

David J.
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Me guto la linpiesa única confortable buen servicio buena experiencia lleve con la renta Es todo bueno hasta el servicio rápido y seguro

Manuel R. | Overall Experience |
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Customer did not leave a comment.

LORIYOLANDA B.
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Customer did not leave a comment.

James A.
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Customer did not leave a comment.

John P.
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The truck I had reserved was not available and I had to take a bigger truck, the guys at the store were excellent, they accommodated me and only charged me for the 10 foot truck rental. They were very professional and helpful. The only reason I didn't give an excellent rating was because the truck I reserved wasn't available and I had a hard time with the larger truck. a smaller truck or van wouldn't have been enough space

Nicholas F.
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Personal at the Inwood location are helpful and friendly. For example, last week I was struggling to fit two large boxes into my car when one of the guys approached and helped me fit the boxes----Thank you

Binyomin S.
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Customer did not leave a comment.

JEFFREY H.
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Truck was not at the location that I arranged for. My scheduled pickup time was 10AM and it was available after 1PM. When the previous renter showed up with the truck, they then rented a storage unit and had to unload while we waited after already waiting for hours. U-HAUL had no control of the situation. No compensation from U-HAUL for a tremendous amount of inconvenience except $50. Will never use U-HAUL again!

Kaan R.
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Customer did not leave a comment.

DAVID P. | Overall Experience |
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Customer did not leave a comment.

CECILIAJ H.
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The truck was not running properly the acceleration was horrible and the check engine light was on

THEODORE O.L. I. | First Impressions |
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Staff and the waiting of ours to be serve.

Gabriel R.
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Black lives matter is a Marxist organization which this business endorsed with messages on the door. I would not likely do business here again.

Paul H.
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Customer did not leave a comment.

HAMMAM S.
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They lady refused to give me a truck for 24 hours and told me I can only rent it for 8 hours I came there next day and picked it up at 9 am and returned it 5 mins after 7 and was charged extra the next day . I've never felt so unwelcome in an establishment like U-Haul a great name

Ashley M.
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Customer did not leave a comment.

Michael R.
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Pick and drop off were easy and the staff was very helpful and friendly.

Daniel M.
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The staff at this location were helpful and pleasant. Uhaul's process of changing reservation pickup/dropoff locations last minute is mildly infuriating. Moving is stressful enough, and getting a call 1-2 days before your move to be told "we don't have the truck you reserved" is extremely unenjoyable.

Alexander H.
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The web experience was one of the worst things possible. It took 45 minutes and I could not upload pictures. This alone is a reason to use competitors.

ZELDA S. | First Impressions |
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I just would like to say that I have been with you all for many years off and on I have recommended U-Haul for family and friends who have used your facility experience has been great I have no component staff is great as well I have no complaints thank you U-Haul

Gloria R.
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The new guys can have more of a friendly gesture to converse with their customers. But over all I think this location is great.

alex R.
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Our experience was excellent. Pick up and drop off went quickly and easily. Cleopatra was very accommodating after we checked in the truck and realized we left something in there and needed the touch again for 30 minutes. Highly recommended Jay R

wendy R.
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Continue the good work. The staff was very courteous and efficient

Noel H.
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Customer did not leave a comment.

TIAJUANAK G. | Overall Experience |
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Customer did not leave a comment.

Manuel C.
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Customer did not leave a comment.

PAULA B.
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Customer did not leave a comment.

LOUIS S.
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Customer did not leave a comment.

Dexter S.
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Customer did not leave a comment.

Patrick H.
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Everyone was very professional Do not change anything

Wendell S.
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The level of customer service I got at this location was SUPREME! All of my questions were answered and I was made to feel as if I was renting a luxury car and not just an empty moving truck. I loved the service! Keep it up!

steven D.
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Customer did not leave a comment.

William C.
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59 cents per mile is reasonable but 99 cents is too much...your rep said if

Cecilia H.
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They need to be trained properly and know they products and services 🙄 better and don't give customers wrong information and over charge them

Mark M.
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After my reservation was canceled by U-haul and the alternative proposed, they ended up doubling the initial reservation amount because U-Haul could not accommodate. I ended up paying for return mileage and tolls which the $50 credit they issued me covered only 1/4 the additional cost. Could not cancel the reservation because of the cancellation fee and I had to be out of my space the next day. No customer service. I advise you to use another company.

frank G.
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Customer did not leave a comment.

Eli G.
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Nothing

M W. | Online Move In |
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The manager Cleopatra was very helpful and engaging.

DELMYY U.
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The guy who help us was very rude to us acting very negative ,mad ghetto you shouldn't be working there if he is not able to deal with people.

patricia B.
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Everything went well I don't see a need for change this was my second time within three months and I'm very satisfied with the process

DAVID P. | First Impressions |
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very very helpful

Mark K.
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Customer did not leave a comment.

Shanee K. | Online Move In |
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Very good customer service!

CHristopher G.
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Looking a for a truck online is difficult. Tried to get a 10ft online but couldn't find it and ordered a 20ft witch was the only one available. When I arrived at location The 10ft was available and I was able to switch it. Just wish the online process was easier

PETERJ D.
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Customer did not leave a comment.

Brian O.
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Customer did not leave a comment.

Gregg S.
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Difficult to shift truck into drive and reverse. I did report this problem.

Teofilo P.
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Customer did not leave a comment.

Maria J.
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Customer did not leave a comment.

Nancy F.
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Reply to costumers emails within reasonable time, the costumer service representative emailed the manager, didn't get a response till 7:55 pm and didn't resolved my problem.

kenneth R.
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Customer did not leave a comment.

stephen J.
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Not much! The service and location are excellent!

Rob A.
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better communication and communication methods between UHaul, Uhaul movers and customer

Jade B.
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Customer did not leave a comment.

LYNETTEM H.
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I may recommend this place but despite the poor customer service received by the employee. He talked really fast and wasn't clear on some things when asked a question referred me to contract. The initial vehicle signal lights were not working. Which tells me they don't check the vehicle's as much as needed. He just had non chalant attitude.

SHAWNJ B.
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I was a lil late because of traffic and got charged over 200 dollars.. which is stupid because I paid less for two days.. complete get over robbery

Jose luis J.
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Nothing that I could think of, they're good!

Francisco G.
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Customer did not leave a comment.

ANGELLUIS O.
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Always good services

Rochelle G. | Overall Experience |
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Customer did not leave a comment.

ISIDRO DOMINGO D.
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Customer did not leave a comment.

GODWIN B.
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Great staff,,, reminder just keep smiling

carlos C.
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Customer did not leave a comment.

EVEROLG A.
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Provide water for customers while they wait

victor S. | First Impressions |
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Very disappointed. Came in w my wife n daughter w reservation. Torn between 2 sizes. Had questions. Customer service was horrible. Tanika was talking to me like every question bothered her. Attitude and talked back. Felt like an argument than a conversation.Told her I need to see actual storage space to make final decision. Negative vibes and I still proceeded w purchase. Yonkers rep took time to take me to actual storage space,she didn't care. Im aware of uhaul cards sometimes not working properly gave me a used card w back stripe very worn, told me it was brand new,could not activate it. So i suggested to try another card she said no.yonkers rep tried 2 cards before giving me one thats works. felt uncomfortable taking card that didn't work. Once we got to the back we needed guidance she refused. At this point my wife said cancel but I still proceeded to the back. Once I got there, the stairs and narrow walkway was not gonna work for me which I for warned her if pillar or anything inconvenient would make me not proceed w me paying i would refund. I WAS A LAYDOWN EASY PURCHASE.! If she took the time be professional, courteous, friendly i would still have took it. But the disappointment, anger n frustration w her push me to cancel and give my business in another storage in valley stream. I didnt ask for free storage i paid for mine. didnt deserve this treatment. There's more but I'm done. Asked to speak to manager she said no. When I came back in to give her me receipt for refund. She didn't want to, ask her coworker to do HER the favor . Rep name Tameka proceeded w my refund. She was friendly and helped HER out to help me out. Appreciated that!. Money hasn't hit my card yet . Ms. Cleo please call me 7184338069 to follow up about refund sorry it did not work out..

Robert C.
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Customer did not leave a comment.

Jennifer F.
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Everything works perfect and yes I will recommend it to my friends

thomas G.
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The employe who was there when I rented And returned the vehicle was extremely professional and as pleasant as can be. She was very knowledgeable and made the whole experience very pleasant and stress free.

Leslie S. | First Impressions |
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Customer did not leave a comment.

Junior O.
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Customer did not leave a comment.

malcolm J.
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Customer did not leave a comment.

BENJAMIN K.
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Customer did not leave a comment.

Vincent S.
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The people were very nice and helpful

HAMADI H. | Online Move In |
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While the services were great and the facility was well maintained, there was no way to get items up the stairs easily.

john L.
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Customer did not leave a comment.

Lindon M.
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Customer did not leave a comment.

LIZAA F.
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I've been using this uhaul for over 6 years, no complaints. Cleopatra and her staff have always been very helpful.

tryone B.
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Customer did not leave a comment.

Brandon T.
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The truck was not extremely dirty but could have been cleaner overall. The supplies ordered were not the truck and I had to ask for them.

Nick M.
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Customer did not leave a comment.

shamoel A.
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Customer did not leave a comment.

PATRICKG S.
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Customer did not leave a comment.

RIYADHSALEH S.
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We returned back the truck and they told us everything was ok, but the next day the randomly charged us 150 dollars for damage.

Charles M. | Overall Experience |
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The staff was very friendly and helpful. The location was convenient and felt really safe. I have had a lot of great experiences with u-haul over the years, from moving trucks to storage spaces. Thank you for providing such a wonderful mix of products to the public over the years.

Devon S. | Overall Experience |
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Thanks

sharon t. | Overall Experience |
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Customer did not leave a comment.

LENORA R. | First Impressions |
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The quality and maintenance of the units on the upper level that we rented is very different from that on the lower level (we have friends who rent ground floor units). The upper level is unprotected (no ceiling other than a type of chicken wire) and exposed to vermin (many traps and poison packets in view). There was also difficulty with the key card as well accessing the building after hours. The lobby/sales area is very clean and well maintained. The staff is also stellar. They’re professional, friendly, polite and helpful. They make all the difference.

NATASHA G. | Overall Experience |
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Manager, she is very kind and compassionate. Thank you again for everything. Natasha

ANA A. | First Impressions |
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i recommend this company love the service and the workers vary good. service and helpful

Guillermo v. | First Impressions |
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I had a very excellent service when I went to this u haul moving & storage. The person I spoke to is very friendly and very helpful.

frances p. | Overall Experience |
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Thank you for the good service. If I ever need you again it won't be problem to use you again.

marliyn h. | First Impressions |
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The employees were very courteous and the unit was very clean.

D'Ann r. | Overall Experience |
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Staff was polite and helpful. I would recommend this location and I would use them again if need be in the future.

sandra a. | Overall Experience |
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They have rodents some of my items were destroyed because of them. Some workers were not the best but they did get rid of the worst female in there. Every month I had an issue with payment changes.

RONNEY W. | Overall Experience |
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Thanks for maintaining a safe and pest free environment.

Sandra d. | Overall Experience |
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N/A

owen w. | First Impressions |
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No comment

Victoria D. | First Impressions |
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Good customer service

duane a. | First Impressions |
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Great

Vladmir B. | Overall Experience |
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The manager, Queen Cleopatra is professional and top notch.

tamika G. | Overall Experience |
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My house had to be torn down,due to hurricane Sandy, Inwood storage looked clean, and convenient, being it was close to home. The day I received my belongings they were full of mice poop.

sabrina f. | Overall Experience |
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I will like to say Thanks for the three years of service I was well please and my belongings was very save it was nice doing business with your service Mangerment and staff very excellent Thank You

EVELYN D. | Overall Experience |
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Thank you

DEBORAH R. | Overall Experience |
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The facilities were clean and well maintained I felt very secure

GEORGE T. | Overall Experience |
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I was very unhappy that Uhaul increased their rates $5.00 for 8 consecutive years. Mouse droppings in my unit. They padlocked my locker for being one day late. That shows there was no trust between us

sandra l. | First Impressions |
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The employees were very nice and helpful ❗️❗️❗️

Barbara C. | Overall Experience |
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Thank you

Michael G. | Overall Experience |
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Keep up the good work with customer service.

Dean R. | Overall Experience |
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The manager was very helpful

frances p. | First Impressions |
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The agent was very good and helped me the best of her ability.

NATASHA G. | Overall Experience |
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They are rude and not understanding..

CHRISTOPHER H. | Overall Experience |
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Great facility. Just too far from where I now live.

Olga N. | First Impressions |
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It was a horrible experience, everyone was rude and had no patience.

gail m. | Overall Experience |
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It would be helpful if they were open a little later

deborah c. | Overall Experience |
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I was very pleased with the service. However I was not happy with the after service after repeatedly asking in doing the last transaction "is that all" and called 3xs that I have moved out.

Jessica L. | Overall Experience |
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I received bed bugs on all of my things, had to throw away my whole bedroom set. I paid for storage for 6 months and I could of just thrown half of it away saved the money and bought a new bedroom set

LETHA G. | Reservation |
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Cleopatra was great with customer service and thoroughly explaining the process and the fees of renting a you haul and renting a storage. She was very pleasant friendly and open for any questions.

MELISSA F. | Overall Experience |
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Way to expensive

PATRICK M. | Overall Experience |
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Cleopatra Jones was wonderful. She really helped me out two years ago when I was in a bind and went out of her way to secure me storage at a time when every storage facility was filled.

JACQUELINE T. | Overall Experience |
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To many people that uhaul rent storage to do not pack there things they just put them in storage no rapping no boxes dirty and this is one of the reason UHAUL HAS RATS. Staff should watch moving in

GART J. | Overall Experience |
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Very knowledgeable and friendly staff, everything was smooth and hassle free

LORNA T. | Overall Experience |
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I was very comfortable and safe with the service at u haul moving and storrige thanks to U all

Brian W. | Overall Experience |
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Hopefully in the future later access will be implemented into your facility. The other storage places offer access up until 10pm

Jacqueline H. | Overall Experience |
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I didn't move out they sold my stuff, a single mother with two kids trying to get back on her feet. Thanks a lot U Haul left us with nothing

Jorge G. | Overall Experience |
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The employee had great customer service,

No reviews have been submitted for this location.

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