Customer Reviews for U-Haul Moving & Storage of Jacksonville Heights

1,862 reviews

9422 103rd St   Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

(904) 772-8592

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 772-8592

9422 103rd St
Jacksonville, FL 32210
(W of Shindler next to Deerpointe)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have always used u-haul for moving. The check in process was easy, convenient, & quick. The employees were nice and professional.

Alexandria J. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
5.0

Customer did not leave a comment.

Debbra D. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

The customer service is superior.

William W. 
Rating:
2.0

Customer did not leave a comment.

Yarianes M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Brooke R. 
Rating:
5.0

Customer did not leave a comment.

Juan V. 
Rating:
5.0

Customer did not leave a comment.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Sonya W. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

tammie W. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

This location is the best, would definitely recommend 10/10. Clean, secure, friendly and prompt.

Meagan M. 
Rating:
5.0

Customer did not leave a comment.

ALPHONSO M. 
Rating:
5.0

Customer did not leave a comment.

MARGARITA B. 
Rating:
3.0

Have the correct truck size!

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA C. 
Rating:
1.0

I requested a call back, and it's almost been a month since I called, and I have yet to speak with someone at the store location.

Ashleigh B. 
Rating:
5.0

The employees were very friendly and helpful with this business transaction.

William W. 
Rating:
5.0

Customer did not leave a comment.

Sacko R. 
Rating:
5.0

Everyone was outstanding

keneth T. 
Rating:
5.0

Vehicle had a low tire pressure that had to be aired before I could drive the unit. I feel that I should not have the one to find the problem. Staff should have corrected the issue before giving me the vehicle. When I called it to their attention the problem was promptly addressed

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

marina R. 
Rating:
5.0

Customer did not leave a comment.

ALBERT S. 
Rating:
1.0

The gas tank wasn't at a quarter tank, it was at E and I had to put $30 In gas as soon as I got the uhaul. I told the guy who helped me out and he brushed it off

averie R. 
Rating:
1.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Thanks

sarrata P. 
Rating:
5.0

Customer did not leave a comment.

Margarita B. 
Rating:
4.0

Customer did not leave a comment.

JORGE H. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Walter C. 
Rating:
1.0

The guy that hooked up our truck was so rude and demeaning to us we are 2 women and the whole time he talked down to us and treated us like we were complete idiots he was an older gentlemtant with dark hair and a bowl cut he was absolutely horrible to deal with

Ashley H. 
Rating:
5.0

Great job by all

Gary O. 
Rating:
5.0

Very helpful staff and the process was quick and simple.

Jeffrey R. 
Rating:
5.0

The drop-off was so easy and the staff was very hehlpful.

Keesha W. 
Rating:
5.0

Very nice and friendly people work here One of the guys was very nice helping us the whole time Can't remember the name he rides a motorcycle

Lizbeth S. 
Rating:
5.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Friendly service. Easy to tow.

William C. 
Rating:
5.0

Thank you for the fact that I was attended by a pardon who spoke Spanish and correctly explained all the uhaul regulations to me.

ELADIO A. 
Rating:
5.0

Customer did not leave a comment.

latoya S. 
Rating:
5.0

reduce your millage rate to 1.00 due to gas price so high.

Patrick H. 
Rating:
3.0

Notation ! I brought the trailer back, no one logged it in … I received a phone call asking when will I return the equipment! Communication is a must

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

WILKY A. 
Rating:
5.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
5.0

Customer did not leave a comment.

eric R. 
Rating:
4.0

Customer did not leave a comment.

Trisha C. 
Rating:
5.0

Customer did not leave a comment.

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

KELVIN G. 
Rating:
5.0

Great! 👍🏾Customer service very kind an help. An may God bless this company amen

Sierra B. 
Rating:
5.0

Great Job

RONALD P. 
Rating:
5.0

Everything was simple and easy. Customer service was fast and friendly.

Sean L. 
Rating:
5.0

The staff was very friendly and really helped to get me what I needed. We had problems with trying to split my payments between two different cards but why were patient and helped me figure it out!

Naiesha R. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Holly G. 
Rating:
4.0

The quality of the rental truck needs to improve. Brakes were bad and truck was in bad shape.

Stephanie F. 
Rating:
5.0

Customer did not leave a comment.

Cheyenne C. 
Rating:
3.0

Change Oil light was on when I received the van and the interior still had some dirt/debris in it. There was alot of confusion when I showed up to the initial location to pick up the van which they didnt' have on reserve. In their confusion, I was sent to 2 different stores before I was able to get the van AND apparently the employee had to reenter my reservation information (which didn't have the 300 miles at the lower rental charge. SO when I returned the van, I had to pay an additional $85 for the additional mileage accrued. When I returned the manager I had spoken with wasn't available and no attempt was made to try to rectify my situation.

Thomas R. 
Rating:
3.0

The people are rude and inconsiderate

Vonda W. 
Rating:
4.0

Customer did not leave a comment.

CARLTON T. 
Rating:
5.0

The Jacksonville Heights location has an excellent staff when it comes to customer service. My move was a last minute spontaneous event that was aggravated by rainy weather, but the staff was very understandable of my numerous reservation changes.

Austin V. 
Rating:
5.0

Need More Trucks Available

LindaAnn A. 
Rating:
5.0

Customer did not leave a comment.

Susana C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Excellent Moving experience. Thanks U-Haul!

lisa L. 
Rating:
1.0

Customer did not leave a comment.

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
1.0

Too busy talking to one another to help customers. Over charged me.

Ralph S. 
Rating:
5.0

fast and professional

Romiah H. 
Rating:
5.0

We had the best service from this location. The staff are friendly and very accommodating. We will definitely be returning to this location and recommending to all of our friends. Thanks again!

LYDIA K. 
Rating:
4.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Larry F. 
Rating:
5.0

Customer did not leave a comment.

KENJI D. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Janet G. 
Rating:
3.0

I shouldn't have picked up trailer here and picked up truck 30 min away. I requested 10 foot truck with trailer. They was no one way 10 foot trucks available. Need more 10 foot trucks and I would like some type of reimbursement for the amount of gas I had to put in the bigger truck. Thats reason why I wanted 10 foot truck plus I didn't even fill up the 20 foot truck I used a quarter of the space. I would like someone to please call and discuss this with me asap!!!!

Timothy W. 
Rating:
5.0

Wonderful staff right facility very clean highly recommend

Anthony R.  |  Overall Experience 
Rating:
5.0

Mr. Smith was very helpful and professional. Instructed me how to use the equipment and stated he has a motorcycle of his own that he moves around with a U-Haul trailer. Trailers are very well made.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Andre C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge H. 
Rating:
5.0

friendly staff and super quick and efficient.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

bernadette B. 
Rating:
5.0

Knowledgeable and excellent technicians.

Evin W. 
Rating:
5.0

Customer did not leave a comment.

SAMER A. 
Rating:
5.0

Customer did not leave a comment.

Tywana B. 
Rating:
5.0

The service people were very friendly and service was quick and accurate. Thanks to all who have serviced me.

PATRICIA G. 
Rating:
5.0

Everything is perfect.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

LISSETTE V. 
Rating:
5.0

Customer did not leave a comment.

LASHONDA M. 
Rating:
1.0

Don't call the police because I'm black with a firearm!!

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

ERICH H. 
Rating:
5.0

We reserved a truck for 7a Sat then on the day before we were to get the truck we were told that they did not have a 17ft truck and sent us to another Uhaul location and when went to confirm it with that location they said they didn't have one. We were then connected with Central Scheduling who did their best to remedy the situation and guaranteed us a truck at 12:45pm the next day. When we arrived for the guaranteed 1245pm truck it wasn't there, but the associates at Jax Heights location made so many efforts to see where the truck was, etc. and how much longer it would be and went over backwards to keep us apprised on the ETA of the truck. A shout out to those employees. They explained the delays very well and we understood why.

John D. 
Rating:
1.0

Clean windows at minimum and fix the blinker that did not cancel when turning

CHARLES W. 
Rating:
5.0

Nothing UHaul did a excellent job

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Donald B.  |  First Impressions 
Rating:
5.0

Kyle butler is by far one of the most professional and caring employees I’ve encountered at a uhaul facility. He went above and beyond to ensure a quality and memorable experience while using these services. Would recommend this location to any and everyone. Thank you for all you do.

Kaylie C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

kesley m.  |  Overall Experience 
Rating:
5.0

Great service, very nice looking facility.

Anthony R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica C.  |  First Impressions 
Rating:
5.0

Good

Raymond B.  |  First Impressions 
Rating:
5.0

Staff is extremely helpful.

Edwin L.  |  First Impressions 
Rating:
5.0

Excellent management and staff!

THOMAS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE M.  |  Overall Experience 
Rating:
5.0

This U-Haul location is the best maintained and cleanest location I’ve dealt with. I would hope you will recognize your Management and Staff for this or this survey is for nothing.

THOMAS W.  |  First Impressions 
Rating:
5.0

Thank you for all your help

Kenneth N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G.  |  First Impressions 
Rating:
5.0

I love how easily accessible it is.

BARBARA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonan S.  |  Overall Experience 
Rating:
4.0

Very helpful, polite, & friendly.

Cameron H.  |  First Impressions 
Rating:
5.0

You guys always go above and beyond especially Kyle

TINA G.  |  Online Move In 
Rating:
5.0

Love to work with people at U-Haul at a 103rd. Everything was smooth. The staff was wonderful and demonstrate a friendly environment. Kyle and Jason are amazing. They are very carrying. I will work with them in the future again. The storage unit is clean.

maria g.  |  Overall Experience 
Rating:
4.0

Kyle was very helpful and pleasant each and every time all the staff were but he helped me most overall everything was beyond my expectations thank you

Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leroy j.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Betty B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RENAYLE W.  |  Overall Experience 
Rating:
4.0

Good people inside Megan was great

Todd H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Annette W.  |  Overall Experience 
Rating:
5.0

Jessica was very helpful and professional in assisting me with my storage unit. She is truly a great asset to the Uhaul family!

Angel P.  |  First Impressions 
Rating:
5.0

Thank you for all your help

Kenneth N.  |  First Impressions 
Rating:
5.0

Great service.

WILLIAM J.  |  Overall Experience 
Rating:
5.0

Great place

WILLIAM J.  |  First Impressions 
Rating:
4.0

Was a little frustrated cuz I had a reservation for a 10x10 climate controlled storage unit but when I got there I didn't have a reservation. Fortunately a lady who had went in the day before was returning a storage unit she had only had for 24 hours. I was frustrated due to the fact I've been trying to get a climate controlled storage unit here since May and was on a waiting list to be called. Kyle help me reserve two 5x10s but when he called me to see if I was still coming in on the 26th he happened to have a 10x10 so we put the reservation on that. But when I went in my reservation was gone. But it worked out in the end cuz I ended up getting the one the lady was returning. But I was told that someone may have taken a reservation off my name and gave the storage to that other lady which really upset me. Especially since I've been in every month trying to see if you guys had a 10x15 or 10x10

SHEILAH H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christie c.  |  Overall Experience 
Rating:
5.0

I am a return customer for a reason..Good service and knowledgable staff...

Robert L.  |  First Impressions 
Rating:
5.0

Mr Butler was great. Great customer service. Great experience.

ERRICK P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Byron H.  |  Online Move In 
Rating:
5.0

When I began storing there in 2016 I received a military discount. When I upgraded to a larger unit which was twice the price with no broken time in between, I could no longer get the discount. What’s up with that?

Gregg G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Henry S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrell M.  |  Overall Experience 
Rating:
1.0

This was the worse experience in my life because I explained everything to the person over the phone about the size of the truck I had and needed space to fit everything in but they gave me a 10x10x11 storage space to fit a 26’ truck full of materials. I immediately told that it wasn’t big enough but they had no more storage available so had to drive to a different location which was not climate control, I ended up having to store my belonging in two different storage. It was a nightmare and will never use uhaul again!

Duvil S.  |  First Impressions 
Rating:
3.0

I didn’t use my entire last month of storage and feel like I should be reimbursed for the days I did not use . Other than that my experience was great .

Breyana R.  |  Overall Experience 
Rating:
1.0

The 24hr never worked so I cancer it aft 3 months The price was higher then others

richard w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james s.  |  Overall Experience 
Rating:
5.0

Everyone was courteous and professional!!!

John B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosemary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shericka B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dana J.  |  First Impressions 
Rating:
5.0

Kyle Butler was really amazing he went above and beyond to help me and also took time to look into it matter that I had a year ago and help me with getting a storage at an affordable rate and a truck thanks Kyle you’re the best

TERRI L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patti t.  |  Overall Experience 
Rating:
5.0

Overall Satisfied. Professional

FREDERICK S.  |  Overall Experience 
Rating:
5.0

They were friendly and it’s was the best experience ever. They where very helpful and helped us with a lot loved them

CHERLYN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORESTES L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA T.  |  Overall Experience 
Rating:
5.0

Kyle the owner helped us and walked us through the facility. Compared to other storage facilities we looked at this was by far the best.

Van V.  |  First Impressions 
Rating:
5.0

The store manager, Kyle was awesome and so was the rest of his staff at this location. Kyle was extremely pleasant and Always made me feel appreciated and welcome. The only issue I had was U-haul No longer offering a Military Discount to Active duty and Retired Military. I was very disappointed to here that this discount was no longer offered. But Kyle's awesome service and professionalism made up for this service no longer being offered . TONY USMC Retired

Rotondo Y.  |  Overall Experience 
Rating:
5.0

I love renting from Uhaul all around thanks

Eric B.  |  Online Move In 
Rating:
5.0

Ok

Rosemary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

damian h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANGELIA E.  |  Overall Experience 
Rating:
5.0

I cannot express how these gentlemen were exceptional! So helpful and kind. If I ever need U-Haul again, I know where I'm going! The customer service is off the charts!

RITA JEAN D.  |  Overall Experience 
Rating:
5.0

kyle is awesome

MELISSA V.  |  Overall Experience 
Rating:
5.0

Kyle is the BEST!! Goes above & beyond to help his customers! Will definitely return if I ever need too!

Bobbie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua S.  |  Overall Experience 
Rating:
5.0

The staff, especially manager Kyle was always friendly and very professional. They took care of me during my use of the Uhaul facilities. Great business experience.

loneryl m.  |  Overall Experience 
Rating:
5.0

Everything was great from the hours to the truck handling to the storage to the staff. Kyle went above and beyond for me and made this experience very relaxing for me.

CARLOS S.  |  First Impressions 
Rating:
5.0

What a great experience, I want to give a huge thanks to this facility. It was the cleanest storage facility I have ever encountered and the staff was amazing. Kyle went above and beyond to ensure we were happy with everything... Thank you, You guys rock!

Ryan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonia Z.  |  Overall Experience 
Rating:
5.0

Outstanding service... Utah to San Diego to Jacksonville over seven days...2,600 miles... everything worked perfect.. Great job!!! G

Gary J.  |  First Impressions 
Rating:
5.0

Very Professional!

Edward R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shaquana h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RICHARD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael w.  |  Overall Experience 
Rating:
5.0

Always curteous and helpfull

carolyn a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mareco W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neal G.  |  Overall Experience 
Rating:
4.0

Had an issue with this last rental but it was resolved to my satisfaction by Kyle the Manager.

Richard D.  |  Overall Experience 
Rating:
5.0

El personal kiler fue muy amable en atenderme

kristell s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tommy B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tanya w.  |  Overall Experience 
Rating:
5.0

The manager Kyle was very friendly and helpful explain that I can pay my bill online on the U-Haul website. Show me how to pay a little extra that way I can schedule my payments around what's going to benefit me and help me the most thank you

DAVID W.  |  Overall Experience 
Rating:
5.0

mr.kyle was helpful and professional as well. He is the type of employee that will make you feel like you are the only person(besides the other customers) let's you feel and know he cares and very experience. Thank you Mr. Kyle&God Bless

Jerry j.  |  First Impressions 
Rating:
5.0

Agradecida por el trato tan especial y su atención. Si los vuelvo a necesitar no dudaría en usar ese centro de almacenamiento! Muchas gracias!

Nancy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JODY M.  |  First Impressions 
Rating:
5.0

My experience with this particular location has been a part of my life that I will never forget. Kyle Butler has provided me with the highest customer service I’ve ever received in any industry and I truly believe that his value is immeasurable. As a store/general manager, his potential is limitless. He has the unpost care and consideration for his clients. His experience with U-Haul’s protocol and operations offers him a bulletproof photographic memory. His dedication allows him to remember and recall the most important important parts of any conversation, even up to the individual habits of clientele. His resilience allows him to be poised and effortless in his work because thought I’ve dealt with him for nearly 2 years, I never once saw him down or bothered. I could only imagine what obstacles he has faced regarding his responsibilities while yet still providing A1 service. I’d like to thank U-Haul and their staff for allowing such a great, outstanding, brilliant and sharp human to be a pivotal part of their operation and I’d also like to advise that if Kyle where to become part of your regional operations, he could groom more brilliant individuals to be more like him (truly outstanding). Thx

ben d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Otilia B.  |  Overall Experience 
Rating:
5.0

Kyle was amazing, friendly and efficient. He went above and beyond my expectations. I would recommend this location to anyone looking for great customer Service.

Melissa B.  |  First Impressions 
Rating:
5.0

Kyle assisted me with everything I needed. Very friendly but also very professional.

Kenyata A.  |  First Impressions 
Rating:
5.0

Kyle was very polite & helpful. He explained everything I needed to know to me. He went above & beyond in helping me.

Ana C.  |  First Impressions 
Rating:
5.0

The store manager was always very helpful from the beginning to the the end. Thank you for helping me through my very difficult time.

nikki b.  |  Overall Experience 
Rating:
5.0

Kyle was so helpful & friendly. We were in a bind & he fixed us right up. Highly recommend this facility after working with Kyle. Clean, convenient & friendly.

Tyra B.  |  Overall Experience 
Rating:
5.0

Great Customer service.

MICHAEL T.  |  First Impressions 
Rating:
2.0

Staff member didn't tell me what would happen when bringing the truck back before time.No information was listed on the contract.

VALENIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kasandra g.  |  Overall Experience 
Rating:
5.0

My experience from the Customer Service with the U-Haul in Orange Park, to Drew who dropped of my U-Box and then finally Kyle at 9422 103rd. St. In Jacksonville. I can not say enough great things. Kyle was so accommodating to me ,patient with me and just gave me the best customer service. He was working alone and was very quick and gave you his full attention to all customers. Thank you for everything Kyle I appreciate your service.

marie w.  |  First Impressions 
Rating:
5.0

Very friendly staff..!! They actually called me by name each and every time they saw me..!! Now that’s customer appreciation.

louis w.  |  Overall Experience 
Rating:
5.0

Great experience, even with an error occuring at the end. Y'all took care of me and quickly resolved the issue. Best experience I've had with a u-haul. Thank you!

Kyle F.  |  Overall Experience 
Rating:
5.0

Already recommended.

BRENDA V.  |  Overall Experience 
Rating:
5.0

The staff was hands down the best they were friendly and as helping as they could be Kyle at the front seat was the most professional he should be compensated for his personality and the amount of help he provides one of the best experiences I’ve had in awhile

Troy P.  |  Overall Experience 
Rating:
2.0

I was completely overcharged for everything and I am extremely upset:

Sarah F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

synthia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tabitha r.  |  First Impressions 
Rating:
5.0

Thank u for your help

nikki b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Genesis S.  |  Overall Experience 
Rating:
1.0

The unit was riddled with roaches. Never again! I told them about the critters many time. They did a roach bomb one time. There reasons were the roaches come from the outside and they really cant do anything about it. When we our things we had to repack all the boxes, check everything and shake everything out. The roaches were everywhere. We moved to another storage company. Do not take your things there!

Anita G.  |  Overall Experience 
Rating:
5.0

Kyle and Ms. Lammott were always very friendly and helpful. Every time I saw them they were either helping customers or doing facility maintenance. Even though busy, they always took a moment to make me feel welcome. Please make sure the emloyees there are rewarded accordingly. Thank you!

tobin t.  |  Overall Experience 
Rating:
1.0

When I was checking out my wife wanted to use the bathroom; the sign on the door said employees only. The staff member with long blonde got mouthy and told me I could wait all day that she wasn't helping me. She wouldn't stop and kept mumbling that she wouldn't wait on me. Finally she was told to wait on me and I refused saying I would wait for another associate.

nancy g.  |  Overall Experience 
Rating:
5.0

staff very friendly, helpful, always available at any time for you when ever you need them. location is very clean, is very safe and very well maintain.

MERCY S.  |  First Impressions 
Rating:
5.0

This was my first time using uhaul to store anything and it was a very good experience. Thank you for being such good people. God bless you all.

Sherley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherley S.  |  First Impressions 
Rating:
1.0

They took $33.00 out my account and made me have a overdraft and made my bill go in overdraft so i have 2 overdrafts that is $70.00 plus i am on a fixed income that's not good. I am very upset my bill

karrie k.  |  Overall Experience 
Rating:
5.0

Did not expect the treatment I received which was awesome!! Always appreciative for the excelente service!!

Alexis R.  |  First Impressions 
Rating:
5.0

None

Inthasone S.  |  First Impressions 
Rating:
5.0

I very much appreciated the service, convenience, pricing and total experience. Thank you U-Haul.

Joe S.  |  Overall Experience 
Rating:
4.0

Very great experiences here at this facility.

tammie w.  |  Overall Experience 
Rating:
5.0

The customers service was excellent. Everything was explained to me and the guy walked me to my unit to show me how to access the unit and to make sure my card worked.

Jacqueline b.  |  First Impressions 
Rating:
3.0

The restroom in the loading area was often locked/inaccessible. Why? Hallway lighting was dangerously difficult to re-activate after it timed-out, I almost fell several times in the dark.

Sean M.  |  Overall Experience 
Rating:
5.0

Great customer service.-

Tommy B.  |  First Impressions 
Rating:
5.0

I was going through it, and the staff that was working helped me manuver everything flawlessly.

Angela C.  |  First Impressions 
Rating:
5.0

Great Staff lead by Ashley

larry s.  |  Overall Experience 
Rating:
5.0

The entire staff was knowledgeable, friendly, helpful

Mark W.  |  Overall Experience 
Rating:
5.0

The staff is amazing. Everyone works together friendly. Hard workers and all of them need a raise have a BLESS DAY 😇

tammy b.  |  Overall Experience 
Rating:
5.0

Thank you for making move so much easier..

VANESSA A.  |  First Impressions 
Rating:
5.0

Great staff! Friendly and very helpful. Thank you for a pleasant experience.

Wendy H.  |  Overall Experience 
Rating:
5.0

Very. Nice place

stacy s.  |  Overall Experience 
Rating:
5.0

Great staff! Very clean and nice location. Everyone was super friendly and helpful.

Wendy H.  |  First Impressions 
Rating:
5.0

I was in and about in less than 15 minutes . All of my information was readily available because I used my u-haul app. The staff was friendly and very organized

SHAINA A.  |  First Impressions 
Rating:
5.0

I was very happy with how clean everything was, in the offices and our storage. It worked perfect for the short amount of time we needed it. As always, the service was great!

Rachel D.  |  Overall Experience 
Rating:
5.0

Perfect, customer service.

Rachel D.  |  First Impressions 
Rating:
3.0

I was only there for less than a month.

Margaret F.  |  Overall Experience 
Rating:
5.0

employee was awesome

shawn h.  |  First Impressions 
Rating:
5.0

Excellent customer service. Very clean.

Sabrina S.  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Sabrina S.  |  Overall Experience 
Rating:
5.0

So quick and convenient. Amazing customer service

Cody C.  |  First Impressions 
Rating:
5.0

always professional, clean units, and happy attitudes! Thank you!!!

Sabrina S.  |  First Impressions 
Rating:
5.0

Great Team and superb customer service

larry s.  |  First Impressions 
Rating:
4.0

Na

sinath c.  |  Overall Experience 
Rating:
5.0

Staff very helpful

Alicia M.  |  First Impressions 
Rating:
5.0

I’ve been to a few locations and the service in this particular one is above and beyond! Thank Younfor everything and specially getting me out of a jam so quick!

Anthony M.  |  First Impressions 
Rating:
5.0

n

joseph f.  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff. Storage unit and surrounding area very clean.

Liz A.  |  Overall Experience 
Rating:
5.0

Employees were eager to assist in any way. They were informative, knowledgeable and helpful.

Eric E.  |  First Impressions 
Rating:
4.0

Staff was courteous and professional. Facility clean and well maintained.

Patricia M.  |  First Impressions 
Rating:
5.0

Logan was amazing. Made my experience easy and ensure I understood everything.

alecia m.  |  First Impressions 
Rating:
5.0

I rented this unit for 2 years and 4 months. Never had an issue with anything. 24 hour access was flawless. I never saw any dust, dirt or trash anywhere. No evidence of moisture. Nice place!

paul s.  |  Overall Experience 
Rating:
4.0

Good service, friendly staff.

Saundra H.  |  Overall Experience 
Rating:
5.0

good safe place with great staff

Barbara K.  |  Overall Experience 
Rating:
3.0

Rep lack knowledge of product beside that facility was okay! If you guys sell the locks you guys should have a way of getting in after an lost key. Pop a lock is $150 that’s ridiculous

kaila e.  |  Overall Experience 
Rating:
5.0

The only problem I had was seeing some small spiders a few roaches and a few silverfish. The temperature needed to be cooler. Other than that everything is great. Staff and manager great!

Delane K.  |  Overall Experience 
Rating:
2.0

Rats

Denise B.  |  Overall Experience 
Rating:
5.0

I felt my belongings were safe at this facility. They do need a computer update, though at the front desk. Security system was great!

lisa s.  |  Overall Experience 
Rating:
5.0

Keep up the good work

Yorlanda B.  |  Overall Experience 
Rating:
5.0

Great staff.

donovan h.  |  Overall Experience 
Rating:
5.0

no problems whatsoever

timothy h.  |  Reservation 
Rating:
5.0

Great service and we even had to change the delivery address last minute and they accommodated us! Thank you!!!!

Peter B.  |  Overall Experience 
Rating:
5.0

Logan is very understandable and helpful. I would recommend anybody come into contact with to go to uhaul !!

kimberlee c.  |  Overall Experience 
Rating:
5.0

u-box delivery woman was super! very professional.

dana s.  |  Overall Experience 
Rating:
5.0

It was nearly time to close and the lady at the front office still helping me out with the paper work thanks again

jesus p.  |  Overall Experience 
Rating:
5.0

I Was very Pleased with all the Service . Ms. Dominic was A Pleasure to Work with She Went Over and Above the Call of her Duties. She Represents what in Mean to Show Excellence in the Work Place. ☺

Alfred H.  |  Overall Experience 
Rating:
2.0

my furniture was molded and mildew im very upset

debreal s.  |  Overall Experience 
Rating:
4.0

It would be nice if you had a weekly rate for the storage units.

Chris D.  |  Overall Experience 
Rating:
4.0

Episode with a customer service Rep, after he thought he heard me say I was about to blow up the unit. He assumed and he said" am calling the police. He should have clarified before hand. V Brown

VINCENT B.  |  Overall Experience 
Rating:
5.0

Very nice. I would definitely use them again, and also recommend them to friends. Carolyn

carolyn s.  |  Overall Experience 
Rating:
5.0

My only complaint is that the level of service between store personnel and call center was not consistent. When I called to make inquiries about closing my account, I would get conflicting info.

matthew m.  |  Overall Experience 
Rating:
4.0

The team at 5 brothers expectations were far exceeded with the assistance of Charles and Jazmine they really helped us get out business set up and we are very greatful for there assistance

Carnell H.  |  Overall Experience 
Rating:
5.0

Excellent business, helpful and polite employees.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Great facility

Andre S.  |  Overall Experience 
Rating:
5.0

They are very good and I would refer to anyone

Patricia W.  |  Overall Experience 
Rating:
5.0

Very pleasant rental experience.

JOHN W.  |  Overall Experience 
No reviews have been submitted for this location.

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