Customer Reviews for U-Haul Moving & Storage of Janesville

Rating:

2.0

We were told we had to bring the trailer back to that location, it was a 24 hour rental. Which I did at 7:15pm that evening. We tried to ask the employee helping us to help us figure the app out as my Aunt was trying to figure out because we would be returning after hours. Well that's just a scam, nothing we tried with the employee which said I don't know as my Aunt is showing asking her why the information isn't going through and taking her in circles. When we return it I try calling and downloading the app with no luck. Waited over 2 minutes on the phone the call back option was 57-67 minutes. I put my phone number in a no call back! I call back on Wednesday speak with Cody Johnson who tells me no I can't get my $20. back cause I should have waited and call back immediately. I live in Milwaukee and most companies call back. This after hour check in is a scam for Uhaul to make money! You charge the price for the rental rate which should be the fee, but them charge a rental charge also that's not right also. I was asking for the $20 fee back and nope. Like Uhaul isn't making enough money that you cheating people out of more money! I will be rating and doing a review on that particular store, added fee's, and the app that the employee couldn't even help us with that takes your in circles!

Rating:

5.0

Nothing. If you want to just grasp for something, you could imagine an app / website that would tell you which "bay" or marked parking spot the equipment would be located in along with a robot to do the hookup. And these suggestions would not make be buy solely from U-Haul so not worth the expense for the tiny customer and/or company benefit.

Rating:

5.0

Inside front windshield could really have used a little attention.

Rating:

4.0

Wish they would've mentioned the mileage fee

Rating:

5.0

Getting key from lock box was hard to see letters. #4 was kinda awkward to get open. Checking in online took a while had to redo twice didn't know how to go back previous page. Had to take $19.95 sign out of window. Didn't feel that I should have been responsible for the sign. When I left gas gauge said 328 miles to E after I filled up it said 378 miles to E. Mentioned this to counter rep showed pictures. Before and after. He didn't know why it said that. Just said I didn't owe anything and the van was full. Was there something wrong with gas gauge??

Rating:

3.0

I spent time pre ordering on line, but I still had to wait almost 30 minutes to pick up my van. NUTS!!! Why would I spend a half hour ahead of time, it I have to spend it when I get there, regardless. Also, I only used my van for two hours and drove less than 12 miles, but I got charged almost $20 for gas fees, even tho the gauge was the SAME as it was when I picked it up as when. dropped it off. If your billable hourly rate is over $200 it is NOT worth spending time on the phone over this baloney. But they bank on the fact that you won't take the time to call and complain.

Rating:

5.0

Quick, easy, in and out. The woman that helped me did all the work unhooking the trailer and getting it out of the way. We were at the site for the drop off for no more than 5 minutes. Great customer service!

Rating:

5.0

Great customer service!

Rating:

1.0

I would recommend never using Uhaul services. The experience was a nightmare, I am grateful it happened. I've used U haul many times, and no issue. However, the moment I did I realized how unhelpful, unorganized and ultimately if anything did happen on the side of the road, you would be very serious you know what. This issue I had, I stupidly locked keys in the Cab at U haul facility. Facility did not have a spare key. The Attendee handed me a sheet with a QR Code for Roadside Assistance (coat hanger would have been more helpful). Had to refill all my information out with UHaul Roadside Assistance Rep. Asked how long stated it would be 10 minutes till they were there. Turns out she misspoke. It would be 10 Minutes before she would know how long it would be. I wait and am told it would be 60 minutes before they would be there (4 Hours later when the gentleman showed up). In the meantime, I get a text from a Mover Affiliated with U-Haul saying the job has been canceled. I never elected, mentioned, hired a mover. I call to see why I'm being contacted by them. Apparently U Haul Roadside Assistance sent them a moving job associated to me, they canceled cause the order was for a locksmith. System just sent automatically the cancellation. The whole experience from not having a spare at their facility, to handing me a sheet and sending me on my way, to having to refill out all my info with the same company. To being told bad information, and a real zinger of a Text. Imagine being out in the middle of nowhere...getting a Locksmith for 200.00 stung, but thank God I didn't drive off the lot and somethimg more serious occured... screwed screwed screwed. U haul will stick it to you. Lesson learned. This gets better, even the damn form I am filling out you have the mover listed so I can rate... too funny

Rating:

4.0

I have rented Uhauls in the past and honestly it was a nightmare. This last time the whole process went seamlessly. No issues, easy to do. I do think it was a little pricey to rent a van for 3 hrs at $90. But i am always more interested in the ease of process and the customer service. I would recommend this location. I also appreciate that it was a newer vehicle to drive as I had to go on the highway. Easier to drive.

Rating:

5.0

I'm very satisfied thank you!!

Rating:

5.0

I rented an indoor unit for over a year, and I don’t regret my choice. I was trying to get another company (Blue Barn Storage), but was an unpleasant experience. At the end I checked back UHaul and a unit became available. The process was simple to rent it and to close the contract as well. The staff is very helpful and the place incredibly clean. I recommend Uhaul to anyone looking for a good place to store their valuables.

Rating:

5.0

Very good customer service and very in tune with what the customer needed

Rating:

5.0

He was great, give him a raise

Rating:

5.0

Great customer service

Rating:

5.0

The staff was cooperative and competent. My concern is the computer system, which running slowly, at least was accessible. On a previous occasion at a different UHaul site, the computers were also down, making rental impossible. I suspect the computer system is a problem.

Rating:

4.0

I chose to rent in person, as opposed to using the app. This took a bit of time because it was right at opening time. Other than that, the rental went quite smoothly. Vehicle performed well and was in good, clean shape when I picked it up. Returning the vehicle was easy and quick.

Rating:

5.0

Friendly and knowledgeable staff. Thanks.

Rating:

5.0

Workers were very helpful, showed units and got one close to the door for a good price

Rating:

5.0

Great friendly service!

Rating:

5.0

Nothing needs proving. The vehicle and trailer were ready and waiting when I arrived. The manager at this location is first class!

Rating:

5.0

Savanah was super nice, quick and thorough. This location is always great. 10/10

Rating:

3.0

Little wait time to talk to UHAUL rep.

Rating:

5.0

The agent was great! Very helpful and pleasant!!

Rating:

1.0

The local store did fine. I am not happy with U-Haul over all however and will probably never use you again or recommend to someone else. We rented a van for a week and then extended a second week as our other van was still being repaired. When the repair was still not quite done, we called about extending even more time but we thought we would not need it for a full week. The person on the phone said "Dont worry as when you drop it off, we will calculate the charges and apply the method that is the least costly". I said "fine". Well, I come to find out that is not the case. I would have been better off returning the van after two weeks and then re-renting it for the 3rd week as the last week was just few days and was only being used in the immediate area (low miles). This would have saved me about $300.00. When I called and asked about this, the rep thought that it could be adjusted but that a supervisor would need to look at it. When I talked to the supervisor (who has a horrible sounding phone connection), she wouldn't budge on what I think was misinformation or at least not complete information that I was given. So you are successful in screwing me out of $300.00 but you lost a future customer as it is the "principle" of how I work with others that matters to me. six zero eight five three one one eight eight three

Rating:

4.0

My only complaint is that there was no ramp. I was told this size truck has no ramp, which is totally ridiculous.

Rating:

5.0

on 5.5.26 - visited Janesville location and the young man working that day from the noon to 4 time frame we had the rental, well, we can't say enough about how positive he was and the outstanding customer service he was providing .. not only us, but the customers before us. I feel bad I didn't get his name, but I'm sure you can find it on your records. Keep him, he is a Gem!

Rating:

5.0

The young lady t the beginning was very helpful and appreciated her hooking up the trailer got me. The check out was very good too. The equipment was very clean and in good shape.

Rating:

5.0

The process was easy, the truck was SPOTLESS, and the person who helped me was wonderful. Great experience!

Rating:

1.0

They charged us for a strap that was worn when we picked it up

Rating:

5.0

Amazing service as always. Very professional.

Rating:

4.0

We got a package of blankets, but did not use them, and need to get reimbursed for them.

Rating:

3.0

Just a young guy who was not familiar with the process. The lady who setup my truck rental and showed me the storage options is a 5-star worker.

Rating:

5.0

Excellent customer service

Rating:

2.0

Very expensive service

Rating:

3.0

Everything went alright. The trailer is used has been HEAVILY used and abused. The floor in it has several dips which made loading my motorcycle difficult and unstable. Also it would be nice if uhaul would have different rates. I can rent a trailer for 1 hour for the same price as 24 hours. I had the trailer for about 90 minutes. Its fine and my own choice just would be nice if there was a better price for times like this.

Rating:

1.0

The uhaul broke down on us and yall still charged us worst service ever no one reached out to see if we were ok

Rating:

5.0

staff was great, equipment was clean but well-worn

Rating:

5.0

Great experience

Rating:

1.0

Get trucks that don’t break down on you

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Thank you again!

Rating:

5.0

I was so happy with the service. Easy, quick and CHEAP!

Rating:

5.0

Very helpful and friendly

Rating:

5.0

Very satisfying services

Rating:

5.0

Continue expanding your great services

Rating:

1.0

We had to last minute drive 35 minutes farther to pick up truck from a different location than intended. It was an inconvenience and then they charged us for the extra milage (24 miles over) and we had to drive the truck back to our home 30 miles extra. I don't understand how we could have known to take into account extra miles ahead, when our pick up location changed the day before without our option. Not impressed.

Rating:

5.0

the lady was noce and help me walk thrugh everything she s A plus 👍👍

Rating:

5.0

Savannah was amazing! very friendly and helpful. She made our day less stressful and accommodated us well. Thank you Savannah!

Rating:

3.0

Some things should not be extra. Moving blankets, dolly. Also straps should be included in truck rentals.

Rating:

5.0

It was not the locations fault, it was the trailer wiring in the Midwest in the Cold. I Love Cody and his staff, they are the best! Thank You!

Rating:

5.0

There should be some accommodation if you wind up not using the trailer and had it for under an hour. Paying over eight dollars because you drive it off the lot is excessive.

Rating:

5.0

Friendly, helpful, hardworking people. I highly recommend the location at 1900 East Milwaukee Street in Janesville.

Rating:

5.0

Very thankful that this is an option!

Rating:

4.0

More employees

Rating:

5.0

Easy, helpful people

Rating:

2.0

Go to a Uhaul Facility only.

Rating:

3.0

I Had to drive 30mins to pick up truck as my closest location, the dollies I had requested were not in the truck. I had called the friday before this to varify with customer service. The place I picked up was closed so I couldnt ask about them. The truck had broken glass and cigarette buds I noticed well after when loading stuff.

Rating:

5.0

The people working the country were friendly and very helpful. We'll definitely come to Uhaul in the future.

Rating:

5.0

My rental conditions were made under desperate circumstances out of my control that kept changing. I was constantly having to contact the staff to make last minute accomodations due to a threatening dysfunction in my living situation. Every single staff member was amazing, kind, and very supportive. They adjusted whatever they could to meet my needs. I have never had such great service before. This facility proved that even in this computerized era, humanity can still be held as a business ethic. Thank you, Uhaul!

Rating:

5.0

Friendly and professional staff. Mr Johnson is a fantastic representative of your company.

Rating:

5.0

Staff were so kind we just had a fire and had to move and they help that move go smooth ty uhaul

Rating:

5.0

Excellent facility. Indoor, heated, video cameras everywhere, secure, convenient hours, clean, carts for heavier items, friendly and professional staff and easy access. An all around great storage facility. Highly recommend!

Rating:

5.0

I did not know there were so many climate controlled storage units inside the building which is what we wanted and the location is very convenient to our home. Savannah F. Was VERY helpful, pleasant and professional and I appreciate her assistance with showing me the units and helping me set up auto pay!

Rating:

5.0

The staff has always been friendly and helpful. I had nonissuesbwhile using the storage unit. My only complaint is that, because the main light is motion-sensored,if you spend long enough time inside the unit everything will go dark. I solved that by buying a head light at Amazon,so I did not have to go out in the hallway all the way where the lights were and wave my hands. If we could have a light source in the units that is not motion -triggered it would be helpful. Other than that,I would recommend it and use it again,without hesitation.

Rating:

5.0

All employees were friendly and helpful.

Rating:

4.0

Need light in the unit

Rating:

4.0

Need lights in storage units

Rating:

5.0

Very clean and a great place. The only reason I had to leave was the increase. My budgex could not pay it.

Rating:

5.0

Janesville-Milwaukee St business has the most efficient , curtious, excellent customer service always! I would recommend this store to anyone and everyone!

Rating:

4.0

I really like the inside heated storage. The secure facility makes me confident that myself and my things are safe. And the employees are very helpful.

Rating:

5.0

Awesome staff… very friendly and kind…

Rating:

5.0

Thanks so much🥰❤️

Rating:

5.0

Good service

Rating:

5.0

This is the best facility. Everything is easy and seamless and the value is just incredible

Rating:

5.0

Cody and the whole team at this storage unit was polite, patience and caring. My storage was there for almost a year and my things are clean and bug free. The staff are super nice and resourceful. I appreciate them all.

Rating:

2.0

There is a lady with red hair who when needed help was very rude and disrespectful

Rating:

5.0

Easy to access and convenient free equipment to unload. Cody was especially helpful

Rating:

5.0

Very courteous and helpful. Clean safe spaces.

Rating:

5.0

The staff was very helpful and walked us through every step of the process. The free storage lock was very convenient. Would definitely use this facility again.

Rating:

1.0

I couldn't get any of my furniture in the unit because of a pipe coming out of the wall making the door to the unit not open all the way. How inconvenient!! I had the unit for 2 days before I said something to the girl at the front desk, she looked for another unit and said there wasn't one anyways. I didnt even want a new unit I want my money back! I'm fed up with the whole experience! And do not want to spend my money on a place like that! And there's water damage on the ceiling above the unit with holes in the ceiling, I have pictures of it all! The girl didn't give my money back but said I could keep the lock...gheeee!! Thanks!!

Rating:

1.0

I had my unit for 2 days before I moved what little stuff I had to put in it. Because getting a dresser or couch in the unit would be impossible or VERY inconvenient. The door to the storage wouldn't open all the way because of pipes from the building in the way. My bigger furniture wouldn't fit because of that(i took pictures)Also the ceiling to my unit has part of the ceiling missing with water damage above my unit. (I took pictures). The front desk lady was going to see about another unit but because I'm fed up with the whole experience I don't want another one and she also said she didn't have another one that size anyway... so that wouldn't have been helpful anyways. Not even a tiny refund was suggested! And I've only had it for 2 days. But I get to keep the lock she said...cool!

Rating:

1.0

When I arrived at the storage facility they did not have a reservation for me. After a half an hour of back and forth it turns out they had one available to accommodate me. The storage unit was all the way in the back of the facility and they would not allow us to pull up to the garage door to unload. We had to bring everything down two long hallways. There were no lights above my storage unit and the lights in the hallway were not close enough to illuminate the unit. The contract stated that it was a split level unit, it was not. When I asked the manager about it he said that a small area of about 4 ft was considered the split level area. The size of the storage unit was also smaller than what was stated in the contract. I was given a smaller unit than what I had reserved and charged more per month than I was quoted. I contacted customer service in May and never received a follow up call. I also mentioned it to the manager upon check in and check out and nothing was done to reimburse me or rectify the situation. I definitely will not be using or recommending UHaul for my future moves or storage needs.

Rating:

1.0

Paid my storage bill May 19th June 1st moved out they refused to refund half of my money back and refused to let me put my lock back on to continue using it and then they wanted me to pay another month even though I was paid up until June 19th, they told me they cut my lock off the unit if I put it back on first of all that lock is my property not theirs and I paid for that storage unit until the 19th unacceptable very rude and disrespectful manager

Rating:

5.0

Your rates are to high I found a place for $90.00 and it's 4times the size I like U-Haul but I have to get my money worth and unfortunately it's at another place... 😔 Sorry

Rating:

4.0

I have gotten at least 20 emails from U-Haul with no way to unsubscribe. I never left my storage unit and yet had to get it reassigned and now my email is being blown up every hour with an email stating to do the survey. It’s the only reason I’m doing the survey right now is to stop all these emails.

Rating:

5.0

Unbelievable. I had the most negative experience with another storage company and then I tried U-Haul and my experience was so easy. Just wonderful

Rating:

5.0

Extremely helpful and kind employees you have in Janesville WI. Thank you!

Rating:

5.0

We were very pleased with the staff and the overall experience. 😀

Rating:

5.0

Very helpful staff!

Rating:

5.0

Raven is the best very friendly and helpful.

Rating:

5.0

If everything else was completely horrible, I would still go back because of Cody. Best manager ever!

Rating:

5.0

UHaul and the Self Service storage Employees were top Notch. They were polite, helpful, accommodating and patient. I had originally scheduled a drop off at another location and UHaul made it pain free to change the drop off to the place we stored our belongings. They didn't even blink an eye. That was a total game changer for us. I would recommend them everyday of the week and twice on Sunday. Fantastic experience. They made a stressful, emotional time and incredibly smooth transition. THANK YOU!

Rating:

1.0

Cody Johnson should be fired , not helpful , was rude and was not doing his job! Don’t know how he got his name on door but it should be taken off . Any questions please call me at 8593933438 , I did file complaint against him and hope he’s fired!!! Very unsatisfactory service.!!!! I didn’t not use any of uhaul units , I went to another company! Would not recommend uhaul storage to anyone after my experience. My money was supposedly refunded but have not seen it on my credit card. Would love to discuss this with someone other than Cody Johnson please call me!!!!

Rating:

4.0

Recently, since Cody has been Manager, the facility has been very well kept up and accommodating. He has done an excellent job! The move out was stream line and easy.

Rating:

5.0

Good

Rating:

3.0

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Rating:

4.0

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Rating:

4.0

Excellent experience however the door keypad needs to be fixed

Rating:

5.0

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

Rating:

5.0

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Rating:

5.0

Everyone I delt with was very helpful and friendly

Rating:

5.0

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Rating:

5.0

Quick and easy online and in person

Rating:

2.0

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

Rating:

5.0

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Rating:

4.0

Nice clean facility with helpful and friendly staff.

Rating:

2.0

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Rating:

3.0

Water damaged ceiling caused mold inside. This needs to be addressed.

Rating:

4.0

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

Rating:

5.0

Everything went as hoped!

Rating:

5.0

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Rating:

1.0

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

Rating:

5.0

Thanks for your services.

Rating:

3.0

Na

Rating:

5.0

Make my move easy and seamless

Rating:

5.0

Ggg

Rating:

5.0

Amber did a great job.

Rating:

5.0

Very responsive and accommodating.

Rating:

5.0

Great job

Rating:

5.0

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Rating:

5.0

Great service

Rating:

1.0

Every time took over an hour to do anything. I never had a storage that I had to pay extra tho have 24 hour access to my own belongings. Very unsatisfied and won't use Uhaul again.

Rating:

5.0

Was very helpful with truck rental, storage and box purchases

Rating:

4.0

Good, clean facility. You have to wait to talk to someone on the phone. Should have explained the double keypad usage for after hours access when I got the unit - wasted a trip the first time.

Rating:

5.0

A very special thank you to your associate named Trish who went above and beyond to help us when my daughter needed an emergency storage area for her personal items. Very clean unit-nice facility!

Rating:

4.0

Fine quality

Rating:

5.0

Very helpful when U-Haul appeared to have misplaced the equipments.

Rating:

1.0

Everyone from your Corporate Headquarters to the folks at your rental office need team training on basic computer skills to handle financial issues over the phone including how to close out an account

Rating:

3.0

Everything was fine but when I was moving things in there was a smell by my unit that could have been something dead or …. I told them about it and they had it figured out when I came back

Rating:

5.0

I never went into the service center, but the communication with them was great, and u-box arrived with no damage to the contents. Was a nice way to ship things without having to drive a truck

Rating:

5.0

Overall a good experience

Rating:

2.0

I moved out before my free month was up. Got a bill staing i owe rent plus late fees. Emailed and called and can NEVER get through. To this day i dont know what is going on. This is NOT the 1st.