Customer Reviews for U-Haul Moving & Storage of Janesville

3897 reviews

1900 E Milwaukee St   Janesville, WI 53545
(E Of Randall)

(608) 756-3980

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 756-3980

1900 E Milwaukee St
Janesville, WI 53545
(E Of Randall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The lady here was amazing, funny, and quick. I was in there for less than 10 minutes dropping off the truck.

Jessica F. 
Rating:
5.0

Your billing statement and fees are a mess. Product plus tax gives total. Have no idea what you do

TIMOTHY M. 
Rating:
5.0

I picked up a tow dolly and we tested the turn signals and brake lights before I left the location. While backing into the driveway to load the car on the dolly we noticed the right tail light was not working. I returned to the Uhaul location and your staff quickly determined that it was a bad fuse in my truck. They assisted in resolving the problem quickly. Excellent customer service, thank you!!!

JAMES O. 
Rating:
5.0

Process was great no suggestions

STEVEN S. 
Rating:
5.0

Very happy with the staff on milwaukee st. They were swift, courteous, and focused on the safety of attachment and use of the rented trailer

Michael C T. 
Rating:
1.0

I returned this rental during business hours yet they didn't check it in until the next morning and now I'm being charged an after hours fee. This is not acceptable!

John D. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

After using uhaul truck rentals all over Wisconsin for years this location was by far the best experience I've ever had. Check in and check out was very fast, the entire uhaul team was extremely friendly and helpful, and the truck I had was in very good condition. I will definitely recommend this location to my friends and family in the future.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
2.0

We waited outside as the posted sign suggested, but nobody came to check us out. Went inside, and not near as inviting as Green Bay.

Thomas I. 
Rating:
4.0

Customer did not leave a comment.

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

GABRAEL B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Did a nice job. Quick in and out and drop off.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Amy A J. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
4.0

I wasn't able to move. I put exactly 10 miles on the truck. Wish I had not rented it. No one ever reads these.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

PAULA H. 
Rating:
2.0

The one person who was working was very helpful, however I waited in line for over an hour (4 people in front of me). Additional staff is needed so customers do not have to wait for such a long time.

Michael B. 
Rating:
4.0

More workers after 5PM. 1/2 hr wait to return truck at 6PM.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN T. 
Rating:
4.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

I had to rent a van in an emergency. No rental cars available anywhere. Easily reserved one over the phone. It was ready when I got there. Staff was easy to deal with. Smooth sailing!

STANLEY A. 
Rating:
1.0

My reservation was screwed up....every time I reserve a trailer this happens whether I reserve the trailer on line or at the U-Haul dealership in person

DANIEL F. 
Rating:
5.0

the staff person who was there was very helpful. Even though I had a 24/7 reservation and the store wasn't open until 9, she was there early in case anyone had issues.

Paul Woodard W. 
Rating:
5.0

Customer did not leave a comment.

SAL S. 
Rating:
4.0

Customer did not leave a comment.

DARCI C. 
Rating:
5.0

The staff was so helpful and had a great experience with them! Would definitely recommend and will return for any other of my moving needs

JACI M. 
Rating:
5.0

Customer did not leave a comment.

Lorrie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maira A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brad J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN T. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

PATRICK D. 
Rating:
1.0

The individual who checked me in was very rude and short with me. Then upon return was rude again. Very unhappy how I was treated.

MITCHELL S. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

I never received my receipt following equipment return.

Jason L. 
Rating:
3.0

Customer did not leave a comment.

Stephanie B. 
Rating:
3.0

Janesville was great. What was the struggle was when we were first directed to go to Beloit, while not far away, we had chosen Janesville as it is 5 blocks from our home. Kayla in the regional office was very helpful in making sure we could pick up in Janesville.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

HOLLY P. 
Rating:
5.0

Loved my experience and the vehicle. Quality of experience was much better than renting from the local big box hardware stores. Also friendly staff!! We'll definitely be using the service again!!

Brandi M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Please inform the customer that they must return the truck full of gas. We were informed that we had to fold all of the moving blankets but nobody told us we had to gas the vehicle up. Otherwise it was a great experience

ELLEN J. 
Rating:
4.0

Customer did not leave a comment.

AMY J. 
Rating:
5.0

Great experience overall. Could not have been better.

James M. 
Rating:
5.0

Maybe the online check in could be a little easier.

John H. 
Rating:
4.0

The location was fine, but we were NOT happy with the fact that our ORIGINAL reservation was booked with the Delevan location....At the last minute our reservation was switched to Janesville, which took us on an EXTRA 60 mile journey (to and fro) to pick up the truck. It was an inconvenience, but that is not the fault of this location.

LAWRENCE C W. 
Rating:
5.0

I have always had good equipment and friendly people who work there. I'm sure I will be doing more business with this dealership again! Very happy..Thank you

ROGER V. 
Rating:
4.0

Young man who helped hitch up trailer was very courteous and helpful.

BONNIE K. 
Rating:
5.0

Customer did not leave a comment.

RANDY H. 
Rating:
5.0

Quick and correct staff interaction. My reservation was ready as promised. Staff greeted me quickly and got the van right away. Very positive Good quality van with enough space for my small pick up 100 miles away.

RANDALL B. 
Rating:
3.0

They need to work on answering the phone. No one in that place ever answers the phone and it frustrating to have to be on hold forever with customer care.

Deanna H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
5.0

Raven is an absolute asset to your company!!

VALERIE B. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Werner R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA G. 
Rating:
5.0

Customer did not leave a comment.

SHANNON E. 
Rating:
5.0

The person that waited honestly didn't excellent job. Very efficient very friendly.

David D. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN W. 
Rating:
5.0

Easy pickup and drop-off. Clean, and very helpful friendly staff.

DEBRA W. 
Rating:
4.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Seely B. 
Rating:
5.0

I would rent again from the Milwaukee street Janesville location.

Christopher H. 
Rating:
5.0

Raven is always amazing with customer service and willing to help!

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

My order email clearly stated a return on the 22nd of May. I got a call on the 21st saying it needed to be back right away. Then I got charged for another day.

ashley J. 
Rating:
3.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

PAULA Y. 
Rating:
5.0

The rep that received the trailer was very nice and took notice of the older tire in the trailer.

Leobardo V. 
Rating:
4.0

Truck was okay. Seemed to have trouble shifting up gears unless you really accelerated but was fine on the highway

HUNTER K. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY W. 
Rating:
5.0

Friendly employees

SERENA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

The nice young lady at the front desk was very professional, helpful and efficient. Plus she was cheerful and kind.

CAROLYN F. 
Rating:
4.0

Sadly someone tried to break into our unit and when I notified manager on check out no one was really too concerned. Disappointing. I am a Real Estate Broker and refer numerous people to this facility- Krista Shortreed

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Kyle T. 
Rating:
5.0

Customer did not leave a comment.

SANDRA L. 
Rating:
5.0

Need more than one individual working on a weekend, including on Friday.

KATHLEEN V. 
Rating:
5.0

Raven is always very helpful and friendly!

VICKI M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW O. 
Rating:
5.0

Jesse usually takes care of the rentals for me. He is excellent and why I keep coming back. The other manager was there to check me in from another store and he also was excellent

JANE K. 
Rating:
3.0

Customer did not leave a comment.

Eric H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha C.  |  Overall Experience 
Rating:
4.0

Excellent experience however the door keypad needs to be fixed

karen m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane F.  |  Overall Experience 
Rating:
5.0

I visited our storage room only 3 or 4 times. On one of those visits,the lights weren't functioning, which was quite inconvenient. Otherwise, a great experience.

kate f.  |  Overall Experience 
Rating:
5.0

I have had 3 recent contacts with the uHaul store in Janesville, WI on Milwaukee St -- I had a trailer hitch placed on my truck, rented a 6x12 trailer to pick up in Colorado and return to this location, and took advantage of the free 30 days storage. We frequently use this location for business matters and have always had good service. The staff that I dealt with during these transactions were exceptional. I was under the gun to get the trailer hitch placed - it was ordered 7-10 days out and still not in when promised - the young man I dealt with called around and found one in Love's Park, a CSA drove down there to pick it up, and they stayed late to make sure the hitch was properly installed. When I was contacted to say the hitch wasn't in, the young man had already come up with solutions and made sure that I knew he was doing everything possible to make this happen. When I returned the trailer and rented the storage unit, the process was quick and painless and he even backed the trailer up for me. :-) Couldn't have been more happy with how things went and the team I worked with! Well done!

Lori S.  |  First Impressions 
Rating:
5.0

Everyone I delt with was very helpful and friendly

Matmanivong S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny W.  |  Overall Experience 
Rating:
5.0

We were having issues with corporate Uhaul, and this Uhaul location went above and beyond to make us happy. We will recommend this location to all of our friends

Adam W.  |  Overall Experience 
Rating:
5.0

Quick and easy online and in person

karen m.  |  First Impressions 
Rating:
2.0

The 2nd outside panel worked ONCE to allow me access. I could only come during store hours to access my unit. I heard every excuse as to why it wasn't working. "Our IT guy is on vacation ""it isn't wo

JODI C.  |  Overall Experience 
Rating:
5.0

Actually went much better than I thought it would Free unit for the first month just had to buy a $12. Lock from them which saved me some money...

Jeff E.  |  First Impressions 
Rating:
4.0

Nice clean facility with helpful and friendly staff.

Deb B.  |  First Impressions 
Rating:
2.0

Since we stored the contents at the Janesville location we were disappointed that we could not drop off the trailer there. We had to drop off in Fort Atkinson the next day. Did not make any sense.

Michael I.  |  First Impressions 
Rating:
3.0

Water damaged ceiling caused mold inside. This needs to be addressed.

jill c.  |  Overall Experience 
Rating:
4.0

Climate controlled unit was great. Floor was flaking off in places, but overall worked for what I needed. Facility clean and staff was great to work with.

JONATHAN L.  |  Overall Experience 
Rating:
5.0

Everything went as hoped!

Brenda A.  |  Overall Experience 
Rating:
5.0

The ladies that were working when I arrived LATE were awesome! They helped me end a bad day in a good way!

Brenda A.  |  First Impressions 
Rating:
1.0

Worst experience of my life my trailer started on fire witch resulted in the deaths of my dog and lizard I had to go 5 hrs off track for a second trailer witch had severely low/bald tires and so on

SAMANTHA A.  |  First Impressions 
Rating:
5.0

Amber did a great job.

Floyd G.  |  First Impressions 
Rating:
5.0

Very responsive and accommodating.

Cynthia V.  |  First Impressions 
Rating:
5.0

very friendly agent at counter. Took our reservation for out of state pick up to move stuff back locally and helped us with renting storage unit. Showed us multiple units. Great experience!!

Paul R.  |  First Impressions 
Rating:
5.0

Was very helpful with truck rental, storage and box purchases

Diane R.  |  First Impressions 
Rating:
4.0

Fine quality

Jennifer O.  |  Reservation 
No reviews have been submitted for this location.

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