Double check locks on the truck. We found the passenger door could not be locked or unlocked with the key. But the button lock inside the door did operate. Just made it a bit awkward for the driver to always have to open the door handle on the inside to allow passenger entrance.
Patricia JCustomer Reviews for U-Haul Moving & Storage of Jefferson Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Luke was awesome. Gave me a hand with loading and attaching the trailer. Knowledgeable individual who takes his job seriously.
BRANDON LThe service was excellent! I dealt with two young men and they was very accommodating and pleasant they went above and beyond to make sure I had a great experience, thank you so much for all your help ! I was dealing with a major crisis and their customer service help lighten up the weight 🙏🏾
Natikla R | Overall ExperienceMy experience with U-Haul has been okay when I did not have to deal with any of your employees. But between the pickup truck in Salem Massachusetts, and the way your employee behave there, to the giving me a smaller room then I had originally booked, even though I explained what I had, but I was able to get a larger room, to picking up a second U-Haul truck to move my stuff out of storage, to your employee who obviously doesn't enjoy her job, to her manager who when I spoke to him about it right after she got off the phone with him, I realize how she felt comfortable doing that because he doesn't care either. I'm hoping I never have to use your services again
celia M | Overall ExperienceI will continue to use UHaul at this location because they provide great customer service.
BRIAN Mnice place good people
brian f | Overall ExperienceEquipment was well maintained helpful customer service and staff was always helpful and kind.
jennifer j | Overall ExperienceAll the staff was curious and friendly and helpful when ever I need something. A women there don't remember her name I was working on my storage unit straighting it up she brought me and my dog a bottle of water she is a hero in my book. Thank you Milton Gray
MILTON G | Overall ExperienceVery helpful after my divorce
Veronica V | First ImpressionsThe customer service was amazing. Both Luke and Robin took great care of me and making sure I was squared away with everything I needed. Luke especially, taught me techniques that will last a life time. I couldn’t ask for any improvement from them.
MALIK TLove them they are always on point. And very thorough….. Luke and his team are amazing!! Thank you
LATOREE MI’m grateful to the owner and others for their patience and understanding. Services were excellent
SHANTA B | Overall ExperienceAmazing staff!!
MALLORY AThe agent was prompt polite and professional
MARLON Son time punctual polite
john jFast efficient service.
TERRY LUnit was small I asked for one that could fit a living room set and 2 bedrooms. Waited almost 30 Mins and no one ever came to the front desk there were several other customers waiting with me. I canceled my move before I even moved in
Jerome M | Online Move InQuick and easy
RAYMOND BExceptional service from the U-Haul attendant! He was incredibly helpful, efficient, and made the rental process smooth and stress-free. His professionalism and friendly attitude truly stood out. Highly recommend!
JOSEPH MThe truck was very low standard. The shocks have clearly not been replaced in a long time. I heard my items bouncing around in the back of the truck even when we were going 25mph on smooth roads. It was very pathetic and concerning.
ALICIA RNothing huge, however I was told that I could turn the truck in after hours using my phone but I was never told I needed to download an app to do it. That would be some helpful information. Both of the gentlemen I encountered today were very professional.
TANYA JLiked the location to Fort Gregg Adams and the gatted storage. Well lit and felt safe and secure.
BRIAN W | Overall ExperienceLuke Cates is awesome!
Aaron B | Overall ExperienceN/A
ANGELETT PBetter training . At this time I wouldn’t recommend U-Haul
Jerry BI called for clarity of some charges and only found out, the rep luke was clearly an asshole, poor customer service skills. I as l ed a question and v he really got beside himself like he wasvtalking to his mother or broad.
Calvin JKeep up the good work!
PAUL RFirst I decided to stop storing my fifth wheel at your facility because my in-laws agreed to let me store it on their property. The second reason was the RV spaces(in my opinion) are to narrow and cramped. I found it very difficult to maneuver a 33’ fifth wheel into the allotted space. The third and final reason was in recent weeks/months I noticed old box trucks be placed in between the storage units making it difficult at least for me to get around them.
Richard H | Overall ExperienceYou are the worst company I’ve ever dealt with in my life. I booked a truck a month in advance and then the day to pick up the truck. I have to go to three different locations and they still wanted to give me a different truck I was quoted $1056. I ended up paying over $1300. Your company sucks. I would never recommend you to anyone.
benjamin cThe man working there was very helpful. Gave me a good deal.
Brian WJake did a fantastic job, very professional and went out of his way to make sure I was set for my trailer rental. He's a real, down to earth kind of guy and truly cares about the customer. I'll definitely rent from here again (if I can get Jake as my rep. for the rental)- give him a bonus!.
CURTISWILLIAM HExceptionally helpful and fast. They were fantastic!
Henry TLuke was amazing! He delivered excellent customer service abs was highly professional. I'm definitely recommending this location to all my friends.
Precious MGreat service!!!
Nakeya CThe lady who took our return was not friendly, not informative and smelled like Marijuana. She got out of her car to come back to work and my wife smelled the Marijuana once she opened her car door. So unacceptable.
tracy lLuke was so helpful throughout my whole process of the rental!
Trinity NNone
tom mDrop off at 4725 Jefferson Park Dr was outstanding! Luke was very helpful and supportive. Quick to take care of us and ensured drop off went very smoothly. Thank you!!
aaron kThe staff were great and the facility was fine, I just wish that a location closer to my home had a trailer on site.
Richard JService an hook up was great. Very confident and knowledgeable service was provided.
Frederick WThey were very helpful when returning the trailer. Very easy process.
Richard TThe gentleman were very helpful, they did a wonderful job helping me with they trailer
COREY GLuke has been extremely helpful throughout my moving in and out! I have a uhaul closer than this location but I think it’s worth the drive for the best experience.
Charmaine F | Overall ExperienceThe manager, Luke, was helpful and knowledgeable. He made the rental experience as easy and simple as possible, which is much appreciated. The place was busy but well-managed, and everyone was assisted promptly.
Laura P | First ImpressionsThe entire process went smoothly and professionally.
Bill HThe customer service I received was always first rate. The storage unit I had ended up leaking moisture into my unit which caused two leather couches to mildew. Was not happy about the moisture getting into the unit. I have two other storage units and have not had any issues with leaks at those.
ANTHONY T | Overall ExperiencePick up and return went very smoothly. The van had no mechanical issues and suited my needs perfectly. The young man who assisted me was pleasant, professional and knowledgeable. I've been a long-time customer of U-Haul, from my first truck rental in 1984 to the resent storage rental experience, from North Carolina to Baltimore. This company has never disappointed me.
Tulisa GNothing
Linda EThe girl that was working that day was have no customer service and was real improfessional she don't need to be working there with that attitude never again uhaul specially that location
othman b | First ImpressionsVery professional and knowledgeable of all rental trucks. I appreciated the patience that was given.
Sylvia BLuke was polite and quick. He helped me out with everything start to finish. Luke was Awesome!
Christina SHAVE MORE THAN 1 PERSON AT LOCATION DURING PICK-UP TIME. THERE WAS SERERAL PEOPLE WAITING WHEN I ARRIVED. WAS LATE FOR PICKING UP TRAILER BY 45 MINUTES. STAFF MEMBER VERY POLITE AND PROFESIONAL AND DOING THE BEST THAT HE COULD DO.
Rodney EJacob was professional and knowledgeable . He processed my paperwork quickly, and I was on my way. Very happy with this organization.
donald hPlenty of space and trucks available. Great location and good service.
Sabin SNo
DONNA S | First ImpressionsMake sure they get the right bill.
Mary STruck and trailer where not at location requested and no one call to tell me .and truck return was Thursday and no one stated it was the same time that you picked it up, not just Thursday.. control vents for a/c didn’t work and a/c is exhausted to windshield
milton WEvery location with U-Haul was very nice to me except the one on Ranchero Drive in SEBRING what an out-of-the-way place to go could hardly turn the truck around and then it was the wrong place was sent to the U-Haul location next to the Circle K on 27 and the lady did not have the trailer either, but was a big help and sent me back to Pawn and that gentleman had two trailers. I had already driven by his location twice he was very nice also but U-Haul is out of my thoughts as far as recommending anything to do with U-Haul because of the schedule Scheduler pathetic drive 35 minutes or 40 minutes and took four hours to get the trailer. I had people waiting to load my truck which were on my payroll .
Martin PThe people in location were great
Martin PStaff was very professional and nice y’all computer went down seems like y’all need to update y’all old equipment
Kelly S | First Impressionswhen we first moved in the staff wasnt good, the new staff and i think new owner have been amaxing
Julia S | Overall ExperienceIn spite of confirming the rental for a 26ft truck, I was scheduled for a 20ft. I logged into the app and received an error message. Called customer service and was told the aite doesn't keep keys for 20ft trucks in the drop box. I was assigned a 26ft truck, and none of the items I requested were in it. Your app is awful. It kept telling me I was not onsite when I was sitting in the parking lot.
Nichele BNothing as long as I have Luke for customer service or someone just like him. Great hospitality!!!!!
JOYCE GGreat coustmers service.
Khalid AJust make sure gas is full before issuing and there are no lights on the vehicle such as check fuel cap before issuing the vehicle. Overall great service.
Luis VOwner takes care of facility and all who use his storage. Friendly to military as well
Marghenello S | Overall Experienceextremely poor customer service by Luke. Very unprofessional! Moving out soon
ashley jLuke and Kristina were great!! I felt very welcome from the time I walked through the door. The facility is well kept and secure. I would recommend this place to ANYONE. 5 stars!!
Jake R | First ImpressionsDon't deal with Jacob. He was very rude, asked him to go out with me to do a walk around and review of can and he totally ignored me, stating that the van was outside here's the key. He never pulled the vehicle up. Plus he type casted me as I came in barking what do you want. No greeting except that, then he stated I had no info on my reservation that I went over with corporate about, plus he stated he couldn't rent the van to me because I chose not to add Uhaul insurance or provide a secondary number, that it was mandatory for me to do so in order to rent a VAN. GAS NEEDLE WAS BELOW THE HALF, TRUCK HAD Damage TO IT, IT WAS FILTHY IN THE CABIN WITH FOOD WRAPPINGS, NAPKINS, CRUMBS, AND VERY DIRTY IN VAN.
Pamella VThe staff there were awe some! Anytime that I went to them for an assistance, they were always available and ready! Super nice staff!!!
Christa S | Overall ExperienceWas clean other than some spilled drink in the front. We cleaned it up though. Customer service was great.
Joseph hQuick service and great customer service
Ronald ACustomer support was excellent.
Ron SI had no problem with my storage unit on Jefferson Park Road
Maureen H | Overall ExperienceThe truck wasn't available 1 hour prior to pick up time. I still had to wait in line for the keys. Was waste of time doing the pickup on my phone.
Steven FNeed to someone about the payment I had when i first got the uhaul to put my stuff in storage from my address in Virginia
rachel c | Overall ExperienceDidn’t catch the representative’s name that helped me but I really enjoyed working with him. This is the second time I’ve rented an enclosed trailer from the Jefferson Park location and he has helped me both times. Quick, efficient, friendly to talk to and made the process super easy.
Tara PLuke was awesome to work with. very knowledgeable and able to assist us with all of our questions.
BRIAN M | Overall ExperienceAll was good
Clinton D | Overall ExperienceVery nice people
Sandra MEvery piece of my belongings was saturated with mold and mildew. I'm at a loss and I asked that you atleast compensate me for this. I can not believe the damage that container caused. I spent my whole weekend going through trash to salvage. Me and my Sons lungs and eyes are so irritated its absolutely sad. I asked the Worker there to atleast see if you can compensate me for the truck I rented to get the destroyed items out of there, and a full or partial refund to compensate for my items lost. I had things that are irreplaceable in there as well. I've used you all periodically for years and years but, if this isn't handled properly. I will never be a customer again nor will I recommend. I was told that the 18 wheeler containers were clean and safe for my property. And now look.
MICHELLE H | Overall ExperienceI was pleased thanks
William T | Overall ExperienceFlawless Operation. Keep up the great work!!!
Brenda M | Overall ExperienceThe gentleman I dealt with was such a joy ! Nice young man, over the top friendly and just a great experience. Deserves everything he gets.
Greg F | First ImpressionsI’ve had interaction with 3 different employees at the Prince George VA location and all 3 individuals were amazing. They were respectful, professional and new their jobs well. I appreciate all you do on a daily basis. Thanks for your great customer service. I would like to especially recognize Elijah he is a young man with great customer service and I truly appreciate all his help with getting me set up with my storage space. I had multiple questions and he was able to answer every last question Elijah and I want to thank him with his patience while assisting me.
Franchesca B | First ImpressionsThe gate was broken, the bathrooms were always disgusting and the employees were rude.
Whiteney C | Overall ExperienceInitially, the hours I was able to have full access, in a vehicle, behind the gate were limited due to the gate being broken. I didn't like that, however, I understood the situation and had my items delivered to the unit during the limited access hours. All my interactions with the staff for the rental unit as well as supplies were professional and they were very helpful.
kimberly j | Overall ExperienceI would have rated excellent on overall experience but the pavement entering and exiting property for first 2 yrs was horrible, pot holes everywhere . In 2023 they did fix pavement going in and out much better smooth and it looks like somewhere you would like to storage your valuables.
Mary J | Overall ExperienceI will never use this company again I had so much trouble through out my whole move ,with the cost of using this company it should not have been so troublesome. Bad,bad,bad business to deal with.
antoinette o | Overall ExperienceThere were cob subs everywhere and the slide up door kept coming down and hitting my head.
Stephanie K | First ImpressionsGreat staff just sucks the gates broken.
Samuel D | First ImpressionsThe manager at the U-Haul storage behind fort Lee Va. is great. He always answers all my guestion and never lelf me hanging and also combined my storage units and saved me money. Lease recognize this man for a great job thanks Walter Nunnery
Walter N | Overall ExperienceDid gentlemen managing your storage unit's was very helpful and kind and, help me save money by combining my storage unit's. I would recommend U-Haul storage to any member of my family or friends. Thanks for your help
Walter N | Overall ExperienceEli and Jacob were extremely helpful!!
Rhonda H | Overall ExperienceCustomer service very nice
DEBORAH B | Overall ExperiencePrice's ste to high
Tomarin P | Overall ExperienceAgain, Elijah was amazing. Great young man and always courteous and always has a smile on his face. I would recommend him for a promotion or a raise. I would not want to loose him as an employee as he should be the standard on which others should model themselves after.
Aaron B | First ImpressionsEli and Luke were extremely helpful. They helped me get situated with my storage unit and stayed overtime which overall helped me make my flight on time, which I really appreciated.
Jonathan M | First ImpressionsLuke and his team were great to work with, the facility was clean, and secure.
mike f | Overall ExperienceWrong unit! Rude! The gentleman there was absolutely no help at all! He wasn’t shy about sayn he was leaving right at 5:00!! Stopped helping me to help someone else! He was busy playing a game on the computer! Smh
Mercelene Q | Overall ExperienceLuke and Elijah were great!
ROBERT V | First ImpressionsI have multiple units within the Uhaul Storage. Everyone has been nothing but kind, respectful and helpful to me with any concerns or problems that may occur
Orine F | Overall ExperienceGreat service
DEBORAH B | First ImpressionsStaff member was 100% great job !
Kim D | First ImpressionsEveryone was nice and helpful! I love the location and it was nice and clean
ALYSSA L | First ImpressionsMike was extremely helpful and friendly over the phone when I first spoke with him on Dec 3 with several questions, and when I got to the facility to return truck and get the storage unit. He explained everything and made sure he answered any questions I had. He is truly an asset to your location!!
Rhonda H | First Impressions