Well let's just say it was a crazy experience and leave at that , not sure I will be using Uhaul againBILLMARTIN A.
Trailer Rental & Towing in Prince George, VA at U-Haul Moving & Storage of Jefferson Park
Prince George, VA 23875
(East of I-295 S on Rt 56)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Prince George, VA 23875
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Attendent acted clueless to what she was doing. Told me I had to wait because I pulled in about the same time as another customer when I had already backed the trailer in before the other client even pulled in.BARRY M.
My reservation called for me to pick up the trailer at your Jefferson Park Rd location. But, I got a text instructing me to pick it up at your South Crater Rd location. When I showed up on So. Crater Rd, I was told they didn't have that type trailer there. But, Jefferson Park Rd, (my original pickup location), had 4 of them, and I needed to go there. What????? I REALLY didn't appreciate the run around and lost time U-Haul's bogus text message caused me!John M.
Why does it take so long to get the truck at the location when I registered online? Checkout done online also so why does the person in the store have to go through everything again??? I like the online registration but what good is it if I have to go through everything again at the store???Tammy J.
There was money taken from my card twice once for 145$ another for $76 after i paid for the uhaul .. no one has money to waste on top of moving.. will be contacting managementALEXISCIERRA S.
Had trouble getting trailer off! Scratched bumper in the process!!ALAN S.
Service rep was very kind and helpful. She provided me all of the information needed to properly secure my trailer to my truck and safely transport my belongings.TEVIN C.
Charged me with wrong mileageCARLOTIS P.
Overcharged for less than 10 miles. Prince George Jefferson location, worker didn't even try to help when needing help pulling out of space. Never renting again.Jessica W.
Prices and oddball charges are rediculousThomas W.
Remove snow and ice from vehicles. Was difficult to clean off of windows for a large truck without extra long scrapers designed for large vehicles. Otherwise, excellent service.James M.
Confirm/check the truck before giving to the customer. The truck I rented had pillows in it, the dolly's seal was already broken and the gas was below where it was said to be.Darybelle C.
My item was not ready. Was told it is nothing they can do about it. I'm trying to figure out how to get my $50 reservation guarantee.DAJUAN H.
The office smelled of weed.DREW S.
Both of the young ladies i dealt with were very professional and worked great with me. We had an issue with the truck assignment in the morning but she worked fast to fix the issue and sent me on my way!LESLIE V.
Employee wasn't helpful, nor the bossMYASIAANTIONETTE G.
You're documentation said the tank was on full it was actually below three quarters so it cost me about $15 more than what your contract said. Not a huge deal but when people are moving sometimes every dollar counts.BRIONKELLY B.
U-Haul may be the best company . . . EVR! I always LOVE working with you all.Theresa G.
they were great!Priscilla S.
There was no dolly in the truck like we ordered and if there is no one there you can't get in touch with anyone to get assistance. Not user friendly at all.Michael H.
I arrived 32 minutes late to pick up my truck but still 1.5 hours before closing time and the doors were locked, and nobody was there. When I called to see what was going on i was treated extremely poorly. Customer service is AWFUL and whoever manages operations needs some serious training on how to OPERATE a business. I will LOUDLY tell anybody and everybody i know to avoid this place like the plague.SARAHANNMARIE M.
We waited at the facility for an hour before finding out that the manager is working at another facility and couldn't come. There was no phone number, or paper on the door explaining this. We called U Haul many time during that hour and every time we're told that the facility is open and the manager is just running late! We talked to at least 5 agents before one finally told us what was happening!Jeanine A.
I have a lot to address with the location on oaklawn Blvd in Hopewell that is where my business took place in getting my refund and a receipt but had me pick up the truck at the Jefferson location which is stated. I was treated with disrespect when I asked if we could go back to the truck to address the difference we had in milage , gas, and leaves in the truck . Employee was upset we didn't use self check out but I tried explaining that it wouldn't load anything but a receipt of pick up location so we took our own pics from memory of recently renting one and the employee stated we were good to go we didn't have to do self check in etc so we had no way to do a self check out for this other employee and she had a few other things that we had to address that were false and they removed and then still tried telling me I was getting a refund on a card when I paid cash , so we got thru that but I still have a different milage amount and I put more gas in it then when I left it and that there were a couple leaves in the back of the truck. We asked if we could go to the truck with her she refused and said I'll take off the extra gas charge and gave us the charge for milage we didn't use and $25 for the leaves which the truck was swept out and we really wanted to see which truck she checked because it felt like she checked the wrong one but wouldn't show us. So we finally got a refund but still feel she charged us wrongfully with other additional charges and will not let us see or compare pictures etc. I was enjoying using uhaul until this experience now I will no longer rent thru uhaul nor suggest anyone use this location or uhaul in generalMariea G.
Awesome customer service. David was very nice and professional. Check in was good despite tech issues but no fault of David. I'd definitely rent from here again.Antranicque H.