Customer Reviews for U-Haul Moving & Storage of Jefferson Park

Rating:

3.0

Well let's just say it was a crazy experience and leave at that , not sure I will be using Uhaul again

Rating:

1.0

Attendent acted clueless to what she was doing. Told me I had to wait because I pulled in about the same time as another customer when I had already backed the trailer in before the other client even pulled in.

Rating:

3.0

My reservation called for me to pick up the trailer at your Jefferson Park Rd location. But, I got a text instructing me to pick it up at your South Crater Rd location. When I showed up on So. Crater Rd, I was told they didn't have that type trailer there. But, Jefferson Park Rd, (my original pickup location), had 4 of them, and I needed to go there. What????? I REALLY didn't appreciate the run around and lost time U-Haul's bogus text message caused me!

Rating:

4.0

Why does it take so long to get the truck at the location when I registered online? Checkout done online also so why does the person in the store have to go through everything again??? I like the online registration but what good is it if I have to go through everything again at the store???

Rating:

1.0

There was money taken from my card twice once for 145$ another for $76 after i paid for the uhaul .. no one has money to waste on top of moving.. will be contacting management

Rating:

3.0

Had trouble getting trailer off! Scratched bumper in the process!!

Rating:

5.0

Nothing

Rating:

5.0

Service rep was very kind and helpful. She provided me all of the information needed to properly secure my trailer to my truck and safely transport my belongings.

Rating:

2.0

Charged me with wrong mileage

Rating:

3.0

#5 above: Structures are clean and well maintained. But, there are drainage problems here. A small rain storm had my camper setting in standing water. And, the road, or path into the facility is badly rutted. I left the facility because of the rate increase. There are other more cost effective alternatives available to me. This would be a 5-star facility if U-Haul would spend some money to fix the drainage and road problems.

Rating:

1.0

Overcharged for less than 10 miles. Prince George Jefferson location, worker didn't even try to help when needing help pulling out of space. Never renting again.

Rating:

3.0

Prices and oddball charges are rediculous

Rating:

5.0

Remove snow and ice from vehicles. Was difficult to clean off of windows for a large truck without extra long scrapers designed for large vehicles. Otherwise, excellent service.

Rating:

4.0

Confirm/check the truck before giving to the customer. The truck I rented had pillows in it, the dolly's seal was already broken and the gas was below where it was said to be.

Rating:

1.0

My item was not ready. Was told it is nothing they can do about it. I'm trying to figure out how to get my $50 reservation guarantee.

Rating:

1.0

The office smelled of weed.

Rating:

5.0

The team has been great! If I could hug the owner I would! During this Pandemic they have worked with my current financial situation. (Non-employed.) Team has always been pleasant to work with.

Rating:

3.0

Both of the young ladies i dealt with were very professional and worked great with me. We had an issue with the truck assignment in the morning but she worked fast to fix the issue and sent me on my way!

Rating:

1.0

Employee wasn't helpful, nor the boss

Rating:

4.0

You're documentation said the tank was on full it was actually below three quarters so it cost me about $15 more than what your contract said. Not a huge deal but when people are moving sometimes every dollar counts.

Rating:

2.0

Facility was nice and convenient but the customer service was severely lacking. Overall just very slow and uninterested in assisting us with our questions/updates to our rental (for the truck and storage).

Rating:

5.0

Amazing customer service!!!

Rating:

5.0

U-Haul may be the best company . . . EVR! I always LOVE working with you all.

Rating:

4.0

I don’t like people living on ground in there trailer or having loses dog on the grounds

Rating:

4.0

Never had a problem. Would definitely use this facility again.

Rating:

5.0

they were great!

Rating:

1.0

There was no dolly in the truck like we ordered and if there is no one there you can't get in touch with anyone to get assistance. Not user friendly at all.

Rating:

1.0

I arrived 32 minutes late to pick up my truck but still 1.5 hours before closing time and the doors were locked, and nobody was there. When I called to see what was going on i was treated extremely poorly. Customer service is AWFUL and whoever manages operations needs some serious training on how to OPERATE a business. I will LOUDLY tell anybody and everybody i know to avoid this place like the plague.

Rating:

3.0

We waited at the facility for an hour before finding out that the manager is working at another facility and couldn't come. There was no phone number, or paper on the door explaining this. We called U Haul many time during that hour and every time we're told that the facility is open and the manager is just running late! We talked to at least 5 agents before one finally told us what was happening!

Rating:

1.0

Poor management , I told them when I moved out of the the storage and they were still charging me 6 months later

Rating:

5.0

I was very happy with the service I was giving ty

Rating:

5.0

Everyone was always courteous and very helpful. The storage space was large and convenient to access whenever I needed.

Rating:

1.0

I have a lot to address with the location on oaklawn Blvd in Hopewell that is where my business took place in getting my refund and a receipt but had me pick up the truck at the Jefferson location which is stated. I was treated with disrespect when I asked if we could go back to the truck to address the difference we had in milage , gas, and leaves in the truck . Employee was upset we didn't use self check out but I tried explaining that it wouldn't load anything but a receipt of pick up location so we took our own pics from memory of recently renting one and the employee stated we were good to go we didn't have to do self check in etc so we had no way to do a self check out for this other employee and she had a few other things that we had to address that were false and they removed and then still tried telling me I was getting a refund on a card when I paid cash , so we got thru that but I still have a different milage amount and I put more gas in it then when I left it and that there were a couple leaves in the back of the truck. We asked if we could go to the truck with her she refused and said I'll take off the extra gas charge and gave us the charge for milage we didn't use and $25 for the leaves which the truck was swept out and we really wanted to see which truck she checked because it felt like she checked the wrong one but wouldn't show us. So we finally got a refund but still feel she charged us wrongfully with other additional charges and will not let us see or compare pictures etc. I was enjoying using uhaul until this experience now I will no longer rent thru uhaul nor suggest anyone use this location or uhaul in general

Rating:

5.0

Awesome customer service. David was very nice and professional. Check in was good despite tech issues but no fault of David. I'd definitely rent from here again.

Rating:

5.0

David was very knowledgeable and efficient, the whole operation there worked well.

Rating:

5.0

Everything went smooth. From picking up the truck to returning it was great! Thank you.

Rating:

5.0

Clean well lit area without congestion, onsite manager was thorough in providing adequate storage acknowledging how safe and secure the area is.

Rating:

4.0

I am renting an RV storage spot. Very spacious and nicely covered! I am happy having a remote opener for the gate!

Rating:

4.0

Great support at this time.

Rating:

2.0

The move out date is not accurate , I did not move out on 9/25 , and I’m very disappointed that U-Haul does not do a verification of a tenant that has removed his lock , at the same time or after move

Rating:

5.0

Very organized cordial and pleasant to work with.

Rating:

5.0

Roxanne was very friendly and helpful

Rating:

5.0

NA

Rating:

1.0

The equipment is good but the Customer Service name: Monroe is really bad. I'd made contract with the gentleman names Todd for $317.00 from 0930 01Sept to 0930 on 04Sept with the pick location at the Oakland Blvd, VA near Fort Lee. However the day I picked up the 26ft truck at 0915 they told me to pick up at different location where I met Monroe again. He told me the contract now needed to change because it's different location which I understood however the detail of the contract should be the same except the location. Monroe told me it wasn't the same because it was different entity which he meant now you deal with me so the contract got changed from $317.00 to $350 something and the date changed to 01Sept to 03Sept one day short. I asked why the contract it was not the same, Monroe said it is different entity again. I asked for the hard copy of the contract and Monroe didn't give it to me or even tried to give it. he told me he emailed it to me. I told him if I drove this track and got stopped by the police how did I prove it to the police it's not stolen truck. Monroe didn't care to give it but still said checked my email. He gave me to the truck but I stopped him told him you forgot something you needed to let me check the exterior of the truck checking for dent, scratches anything I could identity as it's not normal wears. I drove the truck out of the U-Haul parking, just about making a right turn I noticed that the fuel gauge shown was not full. so I had to drive to where I could turn around to come back to U-Haul to meet with Monroe again and let him know that the truck was not full and he told me "we don't need to give you the full tank so check your contract" I told him you did give me print out of the contract how do I know. He told me Todd should have told me this. I was thinking you said this was now different entity then he was the one had to tell me not Todd. I ended up park the truck at U-Haul and drove my POV to the Oakland U-Haul location to get a hard copy of my contract and drove back to the truck where I asked Monroe where it told me on the contract where the level of the fuel looking like so I would top it off to where it originally was. 03Sept I returned the truck where I met Monroe again he asked me for the Contract# I told him you had it in the system he claim he had not. He said I couldn't close document without the contract# I looked at him like crazy for what I told me that I couldn't pull my contract from U-Haul computer then I had to pull my cell phone for the pix I took of my contract and let Monroe know so I could close my contract.. Monroe told me I owe additional $158 something for the mileage that exceeded 461 miles which was less than 40 miles which should be 40x.$.98 still don't make $158 then I asked him why $100+ more Monroe told me because I didn't top off fuel to where I should. I told him I did we could go look now to prove his right and I'm wrong. Monroe denied " I'm not going" then I sai

Rating:

1.0

Got stuck in mud.Cost $ 200 for tow truck. Later boxed in by another RV; took 1 hr. To maneuver out. just informed no longer have room for storage of our RV (after a yr. there. We are on vacation)

Rating:

5.0

Management & the entire staff is great. Very professional don't change a thing!!!!!!

Rating:

4.0

Excellence in service and friendly professional staff

Rating:

5.0

I am a huge fan of this Uhaul location. They go above and beyond to provide the BEST customer service! The manager is very hands-on and delightfully helpful. I will certainly choose this location for my Uhaul needs. Thanks for the great service!

Rating:

5.0

Free gas!

Rating:

4.0

nothing

Rating:

5.0

Your system has to be update Thank,

Rating:

5.0

Improve: My expectations of a "per day" rental was not met. I rented on 05 April 2019 at 11a.m. and was told and contacted to have the vehicle returned by 5 p.m. the same day. That is not a "days" rental. I understand additional costs and insurance but $19.99 a day ultimately turned into a $100 rental when I returned the vehicle at 2:00 pm (a 3 hr rental). I had to rush completing the tasks I had to do because of the required return time. I was very unhappy with this aspect of the rental, a day is 24hrs and you should keep your word that you advertise. Additional, $1.20 per mile is exorbitant. Tenure truckers don't make that rate per mile. Uhaul needs to do better in that aspect for their customers.

Rating:

5.0

The location office is very small. Only two customers can be in the office at the same time, additional customers will need to wait outside the office. Recommendation to improve the size of the office so no others will listen or look into your personal documents while in the service desk.

Rating:

1.0

Make sure customers are quoted accurate and complete information when renting equipment.

Rating:

5.0

Very helpful and friendly. Never a problem.

Rating:

4.0

U-Haul has been great over the years and I especially appreciate the support by some establishment on military discount. I would highly recommend your company to friends and family.

Rating:

5.0

No improvement required

Rating:

2.0

I reserved my pick up to be at 5400 Oaklawn Blvd. The truck had been dropped off at the wrong site so I was inconvenienced by having to go to another location to get the truck. Since I had also scheduled a work crew, I was charged an extra hours time with NO work being done because the truck was not available at the proper location. No one was willing to do anything to really help ME... it was truly, "if you want the truck you have to go to the other location to get it." The truck's seat was broken and every time I went around a corner or curve I about fell sideways which made steering dangerous. No gas cap, suspension was horrible. Truly fed up with UHaul at this point.

Rating:

4.0

Driver side mirror was so loose it could have fallen off. Had to stop at gas station and ask man working on equipment to help and tighten. Lucky he was there with tools.

Rating:

5.0

Great service, in and out fast!

Rating:

5.0

Roxanne is amazing!!

Rating:

5.0

Nothing at all.

Rating:

3.0

N/A

Rating:

1.0

Not satisfied at all misguided information was told about the truck and how things work not good for business I would not recommend to anyone

Rating:

5.0

Khalid was awesome. He went above and beyond to help me by staying late as I was from out of town. ??Thank you so much!

Rating:

2.0

The trailer was missing a cap off the left front hub where the bearing is, it was dirty, the lights would go out going down the road, had to get out and shake the wires on the trailer. The staff member that I dealt with was very polite, and helpful. The lot was very muddy where I had to back in to get the trailer, so my truck and my shoes got mud on them.

Rating:

5.0

The service was excellent. Took the time to ask me questions in order rent the right size storage. Very happy about being able to come and go at my convenience. The facilities were clean.

Rating:

1.0

Reserved truck over the phone before I got there. When arriving at store, there was another couple in there, who the clerk gave the truck away I had already reserved. The clerk says he was "new" and talking about ejaculating everywhere in bathroom. The truck was suppose to have a full tank of gas, when it only had a quarter of a tank. Then I was charged over $200.00 for truck for 6 hours. Tried calling manager the following day to get this straight Aron was his name. I was very upset, and he hung up on and would not answer my calls after that. I called headquarters and spoke with a very helpful person who got me in touch with regional manager. Still waiting on my refund 4 days later but regional manager was very helpful unlike the personal at this location on Jefferson PArk in Prince George VA

Rating:

1.0

I Dont understand after I paid for the bill I was getting additional charges taken out of my account 3days later

Rating:

5.0

Not much. Ensure trainer chains and hooks are present along with rubber piece to keep chain from dragging. Great service overall.

Rating:

5.0

Thank you U-haul family!

Rating:

5.0

Very good rental

Rating:

5.0

This office and experience was so professional.GREAT customer service. With not renting equipment all the time and with ALL going on in my day, I wasnt thinking of everything. But The lady attendant/mgr was so nice and explained everything.

Rating:

5.0

Multiple of my items were damaged during the trip. I called for insurance coverage but was told that U-Haul can't help.

Rating:

5.0

The Representative Was Very Friendly And Hopefully And I Will Be Returning Back To This Location.

Rating:

5.0

I was really upset that I had reservations to pick up truck in Sandston but I was told I would have to go to North Chesterfield. I was staying in Surry so I able to find a truck in Price George. If U-Haul has not have been cheaper I would have rented with Penske. Also I was suppose to get a coupon for 30 days free storage and did not.

Rating:

5.0

Michael, the one who waited on us, did a good job and also handled a very obnoxious customer ahead of me, with courtesy and tact.

Rating:

5.0

Great service

Rating:

5.0

I cancelled and they were kind

Rating:

5.0

Had good service everytime I went there

Rating:

5.0

Kimberly Was helpful and easy to work with. We would use this U-haul again.

Rating:

4.0

I'm truly please with the service that I received from you guys. I hope that you can be service to me in the future, if, I should need you. Thanks

Rating:

5.0

This was a pretty good storage unit. Very helpful and tackled any small problems. Thanks again

Rating:

4.0

Very easy to work with

Rating:

5.0

Needed a bigger unit but I had to settle for a smaller unit. I wish there was a bigger variety.

Rating:

5.0

I used and stored some of my property there for several years, and the manager Kimberly was the best. In today's years of customer service you don't fine great service like Kim. She deserves 10 Stars.

Rating:

5.0

Great employess