Customer Reviews for U-Haul Moving & Storage of Jefferson Park

Rating:

4.0

Just a little frustrated that I had to drop off and pick up different locations that I had booked.

Rating:

5.0

“RJ” at the Jefferson Park Rd. Shop was extremely helpful and understanding. Due to a work related delay, she graciously allowed for a slightly later turn in time.

Rating:

5.0

Overall the staff were extremely helpful, quick and always there when I needed to ask anything. Everything was easy to set up, access and move-out was easy. Although, as we were moving out I needed to use the outside restroom which is great they provide. You can tell it was once nice and clean. But it smelled of urine, toilet paper pieces everywhere, no toilet paper or soap. Still prefer this over my last storage.

Rating:

5.0

Every person I have dealt with here has been great !

Rating:

5.0

I like they recommended a smaller

Rating:

4.0

sweep the floor

Rating:

5.0

There was probably no way to know previously, but the suspension was noisy. I didn't notice it until I was loading and unloading. Should be checked out by receiving U-HAUL.

Rating:

5.0

Thank you.

Rating:

3.0

The only reason I rate this average is because I had to drive out of the way in order to pick up the 6x12 due to availability.

Rating:

3.0

The equipment was faulty!! A failure on my end for not completing a total inspection. AC did not work, drove 1400 miles in hot air totally unacceptable. Alignment was off, and high beam worst than low beam. I’ve had a few good experiences with U-Hall, however. This one could not have gotten any worst.

Rating:

5.0

This facility was everything I excepted it to be.

Rating:

5.0

Everything was perfect. No upgrades needed.

Rating:

5.0

Awesome and efficient

Rating:

5.0

Lubing the ratchet straps would improve usability.

Rating:

2.0

With my on line rental I requested a utility dolly because I was moving my washer and dryer to a third floor apartment. Upon arrival I was told they didn’t have any available. One of the men helping me move injured his arm helping carry the washer up the stairs. A few days later I was in the same facility and the customer ahead of me needed a utility dolly, the manager of this location told her to go to another location that was a few miles away and tell them that he sent her there to get a dolly. He then told her he would not charge her for it and also allowed her to use some moving blankets free of charge. I could have been given the same courtesy but was not. Extremely POOR customer service!

Rating:

4.0

Great customer service!!!

Rating:

5.0

Everything was great thank you

Rating:

5.0

Great team

Rating:

5.0

Extremely nice and professional staff at the front desk....

Rating:

4.0

Double check locks on the truck. We found the passenger door could not be locked or unlocked with the key. But the button lock inside the door did operate. Just made it a bit awkward for the driver to always have to open the door handle on the inside to allow passenger entrance.

Rating:

5.0

Luke was awesome. Gave me a hand with loading and attaching the trailer. Knowledgeable individual who takes his job seriously.

Rating:

5.0

The service was excellent! I dealt with two young men and they was very accommodating and pleasant they went above and beyond to make sure I had a great experience, thank you so much for all your help ! I was dealing with a major crisis and their customer service help lighten up the weight 🙏🏾

Rating:

2.0

My experience with U-Haul has been okay when I did not have to deal with any of your employees. But between the pickup truck in Salem Massachusetts, and the way your employee behave there, to the giving me a smaller room then I had originally booked, even though I explained what I had, but I was able to get a larger room, to picking up a second U-Haul truck to move my stuff out of storage, to your employee who obviously doesn't enjoy her job, to her manager who when I spoke to him about it right after she got off the phone with him, I realize how she felt comfortable doing that because he doesn't care either. I'm hoping I never have to use your services again

Rating:

5.0

I will continue to use UHaul at this location because they provide great customer service.

Rating:

5.0

nice place good people

Rating:

5.0

Equipment was well maintained helpful customer service and staff was always helpful and kind.

Rating:

5.0

All the staff was curious and friendly and helpful when ever I need something. A women there don't remember her name I was working on my storage unit straighting it up she brought me and my dog a bottle of water she is a hero in my book. Thank you Milton Gray

Rating:

5.0

Very helpful after my divorce

Rating:

5.0

The customer service was amazing. Both Luke and Robin took great care of me and making sure I was squared away with everything I needed. Luke especially, taught me techniques that will last a life time. I couldn’t ask for any improvement from them.

Rating:

5.0

Love them they are always on point. And very thorough….. Luke and his team are amazing!! Thank you

Rating:

5.0

I’m grateful to the owner and others for their patience and understanding. Services were excellent

Rating:

5.0

Amazing staff!!

Rating:

5.0

The agent was prompt polite and professional

Rating:

5.0

on time punctual polite

Rating:

5.0

Fast efficient service.

Rating:

1.0

Unit was small I asked for one that could fit a living room set and 2 bedrooms. Waited almost 30 Mins and no one ever came to the front desk there were several other customers waiting with me. I canceled my move before I even moved in

Rating:

5.0

Quick and easy

Rating:

5.0

Exceptional service from the U-Haul attendant! He was incredibly helpful, efficient, and made the rental process smooth and stress-free. His professionalism and friendly attitude truly stood out. Highly recommend!

Rating:

3.0

The truck was very low standard. The shocks have clearly not been replaced in a long time. I heard my items bouncing around in the back of the truck even when we were going 25mph on smooth roads. It was very pathetic and concerning.

Rating:

4.0

Nothing huge, however I was told that I could turn the truck in after hours using my phone but I was never told I needed to download an app to do it. That would be some helpful information. Both of the gentlemen I encountered today were very professional.

Rating:

4.0

Liked the location to Fort Gregg Adams and the gatted storage. Well lit and felt safe and secure.

Rating:

5.0

Luke Cates is awesome!

Rating:

5.0

N/A

Rating:

3.0

Better training . At this time I wouldn’t recommend U-Haul

Rating:

3.0

I called for clarity of some charges and only found out, the rep luke was clearly an asshole, poor customer service skills. I as l ed a question and v he really got beside himself like he wasvtalking to his mother or broad.

Rating:

5.0

Keep up the good work!

Rating:

3.0

First I decided to stop storing my fifth wheel at your facility because my in-laws agreed to let me store it on their property. The second reason was the RV spaces(in my opinion) are to narrow and cramped. I found it very difficult to maneuver a 33’ fifth wheel into the allotted space. The third and final reason was in recent weeks/months I noticed old box trucks be placed in between the storage units making it difficult at least for me to get around them.

Rating:

1.0

You are the worst company I’ve ever dealt with in my life. I booked a truck a month in advance and then the day to pick up the truck. I have to go to three different locations and they still wanted to give me a different truck I was quoted $1056. I ended up paying over $1300. Your company sucks. I would never recommend you to anyone.

Rating:

5.0

The man working there was very helpful. Gave me a good deal.

Rating:

4.0

Jake did a fantastic job, very professional and went out of his way to make sure I was set for my trailer rental. He's a real, down to earth kind of guy and truly cares about the customer. I'll definitely rent from here again (if I can get Jake as my rep. for the rental)- give him a bonus!.

Rating:

5.0

Exceptionally helpful and fast. They were fantastic!

Rating:

5.0

Luke was amazing! He delivered excellent customer service abs was highly professional. I'm definitely recommending this location to all my friends.

Rating:

5.0

Great service!!!

Rating:

4.0

The lady who took our return was not friendly, not informative and smelled like Marijuana. She got out of her car to come back to work and my wife smelled the Marijuana once she opened her car door. So unacceptable.

Rating:

5.0

Luke was so helpful throughout my whole process of the rental!

Rating:

5.0

None

Rating:

5.0

Drop off at 4725 Jefferson Park Dr was outstanding! Luke was very helpful and supportive. Quick to take care of us and ensured drop off went very smoothly. Thank you!!

Rating:

4.0

The staff were great and the facility was fine, I just wish that a location closer to my home had a trailer on site.

Rating:

5.0

Service an hook up was great. Very confident and knowledgeable service was provided.

Rating:

5.0

They were very helpful when returning the trailer. Very easy process.

Rating:

5.0

The gentleman were very helpful, they did a wonderful job helping me with they trailer

Rating:

5.0

Luke has been extremely helpful throughout my moving in and out! I have a uhaul closer than this location but I think it’s worth the drive for the best experience.

Rating:

5.0

The manager, Luke, was helpful and knowledgeable. He made the rental experience as easy and simple as possible, which is much appreciated. The place was busy but well-managed, and everyone was assisted promptly.

Rating:

5.0

The entire process went smoothly and professionally.

Rating:

3.0

The customer service I received was always first rate. The storage unit I had ended up leaking moisture into my unit which caused two leather couches to mildew. Was not happy about the moisture getting into the unit. I have two other storage units and have not had any issues with leaks at those.

Rating:

5.0

Pick up and return went very smoothly. The van had no mechanical issues and suited my needs perfectly. The young man who assisted me was pleasant, professional and knowledgeable. I've been a long-time customer of U-Haul, from my first truck rental in 1984 to the resent storage rental experience, from North Carolina to Baltimore. This company has never disappointed me.

Rating:

5.0

Nothing

Rating:

1.0

The girl that was working that day was have no customer service and was real improfessional she don't need to be working there with that attitude never again uhaul specially that location

Rating:

5.0

Very professional and knowledgeable of all rental trucks. I appreciated the patience that was given.

Rating:

5.0

Luke was polite and quick. He helped me out with everything start to finish. Luke was Awesome!

Rating:

3.0

HAVE MORE THAN 1 PERSON AT LOCATION DURING PICK-UP TIME. THERE WAS SERERAL PEOPLE WAITING WHEN I ARRIVED. WAS LATE FOR PICKING UP TRAILER BY 45 MINUTES. STAFF MEMBER VERY POLITE AND PROFESIONAL AND DOING THE BEST THAT HE COULD DO.

Rating:

5.0

Jacob was professional and knowledgeable . He processed my paperwork quickly, and I was on my way. Very happy with this organization.

Rating:

5.0

Plenty of space and trucks available. Great location and good service.

Rating:

5.0

No

Rating:

3.0

Make sure they get the right bill.

Rating:

3.0

Truck and trailer where not at location requested and no one call to tell me .and truck return was Thursday and no one stated it was the same time that you picked it up, not just Thursday.. control vents for a/c didn’t work and a/c is exhausted to windshield

Rating:

5.0

Every location with U-Haul was very nice to me except the one on Ranchero Drive in SEBRING what an out-of-the-way place to go could hardly turn the truck around and then it was the wrong place was sent to the U-Haul location next to the Circle K on 27 and the lady did not have the trailer either, but was a big help and sent me back to Pawn and that gentleman had two trailers. I had already driven by his location twice he was very nice also but U-Haul is out of my thoughts as far as recommending anything to do with U-Haul because of the schedule Scheduler pathetic drive 35 minutes or 40 minutes and took four hours to get the trailer. I had people waiting to load my truck which were on my payroll .

Rating:

5.0

Staff was very professional and nice y’all computer went down seems like y’all need to update y’all old equipment

Rating:

5.0

when we first moved in the staff wasnt good, the new staff and i think new owner have been amaxing

Rating:

5.0

Owner takes care of facility and all who use his storage. Friendly to military as well

Rating:

5.0

Luke and Kristina were great!! I felt very welcome from the time I walked through the door. The facility is well kept and secure. I would recommend this place to ANYONE. 5 stars!!

Rating:

5.0

The staff there were awe some! Anytime that I went to them for an assistance, they were always available and ready! Super nice staff!!!

Rating:

5.0

I had no problem with my storage unit on Jefferson Park Road

Rating:

5.0

Need to someone about the payment I had when i first got the uhaul to put my stuff in storage from my address in Virginia

Rating:

5.0

Luke was awesome to work with. very knowledgeable and able to assist us with all of our questions.

Rating:

5.0

All was good

Rating:

1.0

Every piece of my belongings was saturated with mold and mildew. I'm at a loss and I asked that you atleast compensate me for this. I can not believe the damage that container caused. I spent my whole weekend going through trash to salvage. Me and my Sons lungs and eyes are so irritated its absolutely sad. I asked the Worker there to atleast see if you can compensate me for the truck I rented to get the destroyed items out of there, and a full or partial refund to compensate for my items lost. I had things that are irreplaceable in there as well. I've used you all periodically for years and years but, if this isn't handled properly. I will never be a customer again nor will I recommend. I was told that the 18 wheeler containers were clean and safe for my property. And now look.

Rating:

4.0

I was pleased thanks

Rating:

5.0

Flawless Operation. Keep up the great work!!!

Rating:

5.0

The gentleman I dealt with was such a joy ! Nice young man, over the top friendly and just a great experience. Deserves everything he gets.

Rating:

5.0

I’ve had interaction with 3 different employees at the Prince George VA location and all 3 individuals were amazing. They were respectful, professional and new their jobs well. I appreciate all you do on a daily basis. Thanks for your great customer service. I would like to especially recognize Elijah he is a young man with great customer service and I truly appreciate all his help with getting me set up with my storage space. I had multiple questions and he was able to answer every last question Elijah and I want to thank him with his patience while assisting me.

Rating:

2.0

The gate was broken, the bathrooms were always disgusting and the employees were rude.

Rating:

4.0

Initially, the hours I was able to have full access, in a vehicle, behind the gate were limited due to the gate being broken. I didn't like that, however, I understood the situation and had my items delivered to the unit during the limited access hours. All my interactions with the staff for the rental unit as well as supplies were professional and they were very helpful.

Rating:

4.0

I would have rated excellent on overall experience but the pavement entering and exiting property for first 2 yrs was horrible, pot holes everywhere . In 2023 they did fix pavement going in and out much better smooth and it looks like somewhere you would like to storage your valuables.

Rating:

1.0

I will never use this company again I had so much trouble through out my whole move ,with the cost of using this company it should not have been so troublesome. Bad,bad,bad business to deal with.

Rating:

3.0

There were cob subs everywhere and the slide up door kept coming down and hitting my head.

Rating:

5.0

Great staff just sucks the gates broken.

Rating:

5.0

The manager at the U-Haul storage behind fort Lee Va. is great. He always answers all my guestion and never lelf me hanging and also combined my storage units and saved me money. Lease recognize this man for a great job thanks Walter Nunnery

Rating:

5.0

Did gentlemen managing your storage unit's was very helpful and kind and, help me save money by combining my storage unit's. I would recommend U-Haul storage to any member of my family or friends. Thanks for your help

Rating:

5.0

Eli and Jacob were extremely helpful!!

Rating:

5.0

Customer service very nice

Rating:

3.0

Price's ste to high

Rating:

5.0

Again, Elijah was amazing. Great young man and always courteous and always has a smile on his face. I would recommend him for a promotion or a raise. I would not want to loose him as an employee as he should be the standard on which others should model themselves after.

Rating:

5.0

Eli and Luke were extremely helpful. They helped me get situated with my storage unit and stayed overtime which overall helped me make my flight on time, which I really appreciated.

Rating:

5.0

Luke and his team were great to work with, the facility was clean, and secure.

Rating:

1.0

Wrong unit! Rude! The gentleman there was absolutely no help at all! He wasn’t shy about sayn he was leaving right at 5:00!! Stopped helping me to help someone else! He was busy playing a game on the computer! Smh

Rating:

4.0

Luke and Elijah were great!

Rating:

5.0

I have multiple units within the Uhaul Storage. Everyone has been nothing but kind, respectful and helpful to me with any concerns or problems that may occur

Rating:

5.0

Great service

Rating:

5.0

Staff member was 100% great job !

Rating:

5.0

Everyone was nice and helpful! I love the location and it was nice and clean

Rating:

5.0

Mike was extremely helpful and friendly over the phone when I first spoke with him on Dec 3 with several questions, and when I got to the facility to return truck and get the storage unit. He explained everything and made sure he answered any questions I had. He is truly an asset to your location!!

Rating:

5.0

went above and beyond by keeping me in the loop while we were waiting for a covered rv spot!

Rating:

5.0

Michael was extremely helpful.

Rating:

5.0

Luke and Elijah have been an absolute pleasure working with. They have been extremely friendly, knowledgeable and accommodating and they made they entire storage/uhaul rental process simple.

Rating:

5.0

I'd like to spotlight Elijah Ayala at the Jefferson Point location in Prince George, VA. His knowledge, skills, and professionalism made my experience easier and with that I will continue to do business with U-Hail!

Rating:

5.0

Thank you such mush to my Rep. Excellent service

Rating:

5.0

Keep up the good work. 👍

Rating:

5.0

Love the service

Rating:

1.0

The facility is not secure from insider theft. Someone broke the lock on my unit, riffled through my belongings and stole an heirloom lamp. Then put a word lock back on it. Current management couldn’t explain why or what happened. Stupid me, for thinking it was secure. I should have been checking more often.

Rating:

2.0

Management was rude, not answering calls. The hours stated were for 24/7. That was not what I got. I had to hold a Uhaul truck for an extra day, which charged me for that day. The following day I showed up at 9, which was stated on the website and the office door. No one came in until 10-10:30. This set me behind even more. When the manager showed up, he stated the gates will only be open from 5 to 9. This was not communicated to the customers. The staff is doing their job, management is very questionable.

Rating:

3.0

The locking mechanism on my new unit was EXTREMELY hard to put the lock provided on. had to shove the lock onto a small hole really close to the ground.

Rating:

1.0

-I paid for Covered RV Storage with electricity. The entire time I was there the Electrical outlet never worked. I notified the staff multiple times with no change. In addition, there were numerous instances when I would attempt to remove my trailer or park my trailer after use and there was a dumpster in the way of my spot. I complained to the staff and the manager and was told that they could not do anything about it. I had to hook up a chain to the dumpster numerous times to pull it out of the way myself. In all my years of Military travel, I have utilized many different storage facilities, and never have I been treated with gross negligence and disrespect as I was at this location. I will never utilize any U-Haul service again and will encourage others to refrain as well. This was a very underwhelming experience. Please feel free to contact me should anyone in this organization care to address this situation. Derrick Lee 719-447-5770

Rating:

5.0

Customer service at the Jefferson park Location was professional and very welcoming they went above and beyond to satisfy me, great customer service! Cathy - CSR and Ashley -GM. It was such a delight meeting them!

Rating:

4.0

The manager at the office was very professional and helpful and pretty.

Rating:

4.0

This is a nice quiet place and with all the improvements/upgrades to the property that are have been done and still continue to be done this is a very good place for your storage needs

Rating:

1.0

Our unit flooded out and our items ended up with mold all over them. We had to throw away item in our storage unit because of the mold. Also we were locked in the storage facility because the attendant pad locked the enter/exit gate closed due to the gate being broken. Then we were denied access to out things because the gate was locked after 5:00 each day because the gate was broken. It was a horrible experience and it definitely was not a 24/7 storage place like advertised!!

Rating:

4.0

So far everything is working fine

Rating:

5.0

Everyone has been very nice and helpful. Wes went above and beyond to make this move go smoothly.

Rating:

1.0

Email said the unit was ready. I called and was told the unit was ready, and to check in by 7pm to get 24-hour access. I arrived 5:30. The sign on the gate said open until 7pm. The U-Haul app said this location was open until 7pm. The lady at the desk told they closed at 5:30. She was busy with a return. I called again, the Reservation Specialist said there was nothing he could do, and transferred me to the main Customer Service line, at 5:30 in the evening,… wait time 55 minutes. I opened an on line chat, 15 minutes went by with no response in the chat. The lady finished the equipment return. I indicated that the sign says 7pm the webpage and app say 7pm but she said we’re closed. I said, Ok I will cancel the rental. Back in my car, trying to call again, the lady tapped on my car window and asked if I had been to their main office half mile away, that office is open until 7pm,… I said I had no idea, why didn’t you or the Reservation Specialist say that an hour ago. I drove over to the main office. Josh gave me a remote for the gate. I drove back and the gate opened when I pressed the remote. I found my unit and IT WAS LOCKED. I drove back to my hotel in Roanoke Rapids and called again. Wolfgang listened carefully, apologized, promised to take care of everything and to expect an email. So far today no email. If I don’t get a response by tomorrow I will call American Express and reverse the rental fee and mail back your remote.

Rating:

5.0

Pricing and a convenient location made the decision quit easy.

Rating:

5.0

Great customer service, a little hiccup with defective gate transmitters but resolved immediately and no worries.

Rating:

2.0

I made a reservation online. When I arrived they said they had the reservation but weren't sure they could honor it. WTF? What is the point of the reservation if they won't hold the space? Then, in trying to close the rental, they weren't open very late, we had to have a person walk through it (ridiculous), and while in line, there were two people in front of me which took almost an HOUR to get to me. Ridiculously BAD customer service and systems. Needs a lot of work.

Rating:

5.0

The rep working was extremely friendly and helpful. She was outstanding and took her time to explain everything about the workings of the facility and to help me find the unit that best suited my needs! Will use this facility every time I need storage, which is quite often.

Rating:

3.0

To many requests, 3 telephone numbers, two addresses etc. People I know have nothing to do with me etc.

Rating:

5.0

Paveing

Rating:

3.0

The women who did help me with my new contract was really nice and friendly, was a lot of customer at the same time and also the business phone and she handle everything like a professional. (but was to much for just one person, U-haul need to contract more employees)

Rating:

3.0

The potholes were pretty bad near the storage unit. U-Haul representative tried to charge me extra money for the storage. Which is totally wrong. They took it out my account they put it back in my account and then they took it out my account. Someone is playing around with my credit card number. And I reported it to the fraud department at the bank.

Rating:

1.0

Service road into units are full of pot holes and the security gate rarely worked.

Rating:

5.0

Excellent super knowledgeable and customer friendly.

Rating:

1.0

Employee was clueless about our reservation. She said she had it but wasn't sure she could fill it as walk-ins could have taken the one remaining storage unit. What is the point of a reservation if they won't hold the unit for us? We were very angry but finally she found the last one in the facility. Would not recommend this to anyone. Furthermore, employee was VERY SLOW and uninformed.

Rating:

5.0

No light in storage unit. But still was pleased with services

Rating:

1.0

I had problems from the time we moved in our belongings. Unfortunately, we stayed at the facility because in was literally 2 minutes away and the easiest to access. However, we had issues with our gate access working correctly several times (having to go get our remote replaced 3 times), our initial move in ( the staff member assigned us an unauthorized unit), the gate always being broken and open, poor communication from the previous staff (phone calls not being returned and misinformation given by staff), a condescending manager and district manager (both had an "oh well. I don't care" attitude), and a broken door to my unit.

Rating:

4.0

overall everything was good i would use you again !Thanks BOBBY

Rating:

5.0

DaQuan was great and helped ease my worries about moving! Thank you for everything!!!

Rating:

5.0

Excellent service

Rating:

5.0

Very excellent customer service. Very polite. I enjoyed the fellowship.

Rating:

5.0

No hassle

Rating:

3.0

Only down side is there were no gate remotes or disc locks on site had to drive to another location to get them.

Rating:

4.0

Their staff is unbelievable! Super friendly with top notch customer service!! I will be honored to recommend to friends and most definitely use them always!

Rating:

1.0

This was never my storage unit. So I guess this is a horrible review if your sending JANE Doe information to ME. Tamara Henson

Rating:

1.0

Double charged me in the very beginning and couldnt figure it out , also let me reserve a lot that was already taken

Rating:

2.0

I enjoyed the access with a remote gate opener. I was very disappointed to find out someone had stolen the catalytic converter from our RV while it was parked in the ‘secure’ lot. Upon reporting this to UHaul I was told a manager would get in touch which never happened. When I checked out, I reported the theft again, and neither of the two clerks on duty responded.

Rating:

5.0

This was a great experience for me and my family. Staff was extremely helpful and very customer friendly.

Rating:

5.0

The manager and his staff provided excellent service to my family. I was very pleased with the experience. Mr. Jackson, the manager, impressed me with his professionalism.

Rating:

5.0

My experience with U-haul in the past was not so great but when I came to inquire about a unit Sushi was very helpful with all my moving needs! Overall great customer service, definitely will be referring this location to others!

Rating:

5.0

Great ladies, both very helpful, efficient and personable. Shown different configuration options and made excellent points about each.

Rating:

3.0

#5 above: Structures are clean and well maintained. But, there are drainage problems here. A small rain storm had my camper setting in standing water. And, the road, or path into the facility is badly rutted. I left the facility because of the rate increase. There are other more cost effective alternatives available to me. This would be a 5-star facility if U-Haul would spend some money to fix the drainage and road problems.

Rating:

5.0

The team has been great! If I could hug the owner I would! During this Pandemic they have worked with my current financial situation. (Non-employed.) Team has always been pleasant to work with.

Rating:

2.0

Facility was nice and convenient but the customer service was severely lacking. Overall just very slow and uninterested in assisting us with our questions/updates to our rental (for the truck and storage).

Rating:

5.0

Amazing customer service!!!

Rating:

4.0

I don’t like people living on ground in there trailer or having loses dog on the grounds

Rating:

4.0

Never had a problem. Would definitely use this facility again.

Rating:

1.0

Poor management , I told them when I moved out of the the storage and they were still charging me 6 months later

Rating:

5.0

I was very happy with the service I was giving ty

Rating:

5.0

Everyone was always courteous and very helpful. The storage space was large and convenient to access whenever I needed.

Rating:

5.0

Clean well lit area without congestion, onsite manager was thorough in providing adequate storage acknowledging how safe and secure the area is.

Rating:

4.0

I am renting an RV storage spot. Very spacious and nicely covered! I am happy having a remote opener for the gate!

Rating:

4.0

Great support at this time.

Rating:

2.0

The move out date is not accurate , I did not move out on 9/25 , and I’m very disappointed that U-Haul does not do a verification of a tenant that has removed his lock , at the same time or after move

Rating:

5.0

Very organized cordial and pleasant to work with.

Rating:

5.0

Roxanne was very friendly and helpful

Rating:

5.0

NA

Rating:

1.0

Got stuck in mud.Cost $ 200 for tow truck. Later boxed in by another RV; took 1 hr. To maneuver out. just informed no longer have room for storage of our RV (after a yr. there. We are on vacation)

Rating:

5.0

Management & the entire staff is great. Very professional don't change a thing!!!!!!

Rating:

4.0

Excellence in service and friendly professional staff

Rating:

5.0

Very helpful and friendly. Never a problem.

Rating:

4.0

U-Haul has been great over the years and I especially appreciate the support by some establishment on military discount. I would highly recommend your company to friends and family.

Rating:

3.0

N/A

Rating:

5.0

The service was excellent. Took the time to ask me questions in order rent the right size storage. Very happy about being able to come and go at my convenience. The facilities were clean.

Rating:

5.0

Thank you U-haul family!

Rating:

5.0

I cancelled and they were kind

Rating:

5.0

Had good service everytime I went there

Rating:

5.0

Kimberly Was helpful and easy to work with. We would use this U-haul again.

Rating:

4.0

I'm truly please with the service that I received from you guys. I hope that you can be service to me in the future, if, I should need you. Thanks

Rating:

5.0

This was a pretty good storage unit. Very helpful and tackled any small problems. Thanks again

Rating:

4.0

Very easy to work with

Rating:

5.0

Needed a bigger unit but I had to settle for a smaller unit. I wish there was a bigger variety.

Rating:

5.0

I used and stored some of my property there for several years, and the manager Kimberly was the best. In today's years of customer service you don't fine great service like Kim. She deserves 10 Stars.

Rating:

5.0

Great employess