Customer Reviews for U-Haul Moving & Storage of Johnson City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Johnson City

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Ann B. on

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JEFF P. on

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Robert D. on

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Excellent drop off facility. The gentleman ( I can’t remember his name) was very helpful. He explained the whole process and was finished in 10 minutes.

Brian M. on

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BEN P. on

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John D. on

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You did well. The help I hired from uhaul did not.

Anthony J. on

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The truck was in great shape. Ran very well.

Margaret L. on

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Jesse M. on

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Elizabeth S. on

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This is the second time we've used this location for pickup/drop off of u-hauls. They are great, friendly, quick and helpful.

David T. on

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Lindsey M. on

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One of the men who helped put the car on the tow thing was so rude. He wouldn’t speak to my husband and I. I hope it was not because we are black. He is the reason the rating is low. In this day and age with racism and hate at an all time high if someone is rude that is hooking something to your U-Haul as dangerous as a car it puts a little fear in your mind if that car is truly secure. Please address your employees about customer service. The man who checked us in was awesome. The younger man who helped secure the car was awesome. The older man not so much and that’s sad

Bernie A. on

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JANET L G. on

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Liz H. on

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Experience went well. We checked in with the owner the day of rental and appreciated his customer service skills to be very efficient and friendly!

DIANIA H. on

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Shawn M. on

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The after hours drop off process is excellent. I have used this location a lot over the years because they are the best

James B. on

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Ethan M. on

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Eric V. on

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The price was ridiculous! The advertised price said $19.95 a day. I used the 1 hour and a half and it cost over 65 dollars!! I'll never use U-Haul again!!

WILLIAM G. on

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Michael B. on

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Sheanna D. on

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William G. on

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Tracie Dessie A. on

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Anita T. on

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I appreciate the help.

Jennifer S. on

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Provide an option for the U-Haul supplied dolly to be taken out of the truck. I needed the room/ space in the truck, and I did not need the dolly.

Jennifer S. on

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The 17' truck I rented had a broken ramp. They had no other 17' trucks. The only one available was 26', and its ramp had a stuck latch that had to be struck with a hammer to open. It was really too difficult for me to manage, and the entire day I had trouble with it. On the return, it came loose by itself and the ramp slid out. Very dangerous. I was told this truck went straight to the shop.

Lauren S. on

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I was forced into getting a 26 foot truck when all I needed was a 15 foot truck and I had to have a tow dolley to tow my car. It was an act of Congress for.thwm to get the order correct I feel that I got over charged and the math doesn't add up.and I definitely won't be using this company anymore. You have lost my business. And I will be leaving reviews.

Jerry B. on

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Kenneth G. on

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Excellent and modern facilities, knowledgeable and friendly staff. Well done.

Camille L. on

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N/A

Jordon H. on

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Stanley L. on

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Easy Easy way to move

Chris B. on

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If I do comments and survey..... Need to get a 25% discount next time I rent, no expiration. Thank You

Annmarie H. on

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Debra H. on

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The place I was originally supposed to drop the trailer off was supposed to have 24-hour drop-off, but the gate was closed and it was locked up. When I called U-haul for assistance, I was on hold 25 minutes before they hung up on me. This whole experience was a very, very poor rental experience.

Donald F. on

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kathy S. on

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The owner Chris was very thorough and professional. He took the time to show the storage unit in person and explain all the policies. The facility is easy access and clean.

Sushil D. on

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denise M. on

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I had no problems. While i was there

Gary B. on

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When we arrived at the drop off point we were informed the invoice did not match the trailer number. They were very helpful and did not present is issue as our problem. At the drop off point they also informed us to tire pressure was low this was not checked prior to our departure at the pick up point .

Scott H. on

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They say they are climate controlled . I have been in a few other storage facilities lately and they are not climate controlled like they say . Some staff appear lazy and don't want to help you

Georgia H. on

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The only reason I left was because my NC insurance would not cover my vehicle if it was stored in Tennessee.

tommy h. on

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The employee who help setup the move in, helped accommodate a unit closer to the main door due to health problems, Easy to get in and out A+

Sherryda B. on

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Great

Joyce V. on

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Helpful staff. Clean facility.

jennifer g. on

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Called great customer service my truck was waiting got a storage unit that day very clean explained everything will tell my friends if they need a truck or storage at uhaul in Johnson City tn

Grady Ed S. on

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I was very pleased with the facility, service and friendliness of the staff.

seth f. on

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The best experience I’ve had using a storage facility! The units were clean and easily accessible. Big plus was the security factor and the push carts for easy moving.

Michael M. on

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Very smooth experience. Would use U-Haul again.

THOMAS C. on

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Couldn't have had a better experience these past 3 1/2 years! Incredibly clean and well maintained down to the customer restroom. Thanks to all of you that contributed to my positive experience!

tommy h. on

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Representative Worked with my ability so I wasn’t moving stuff to a further location.

Turula H. on

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Very clean storage facility and reasonably priced.

Courtney L. on

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Very convenient and clean- easy storage facility to use!

judy h. on

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Great service...very accommodating in every way

Matt H. on

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Very friendly and patient.

Paul D. on

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Everything was very good with storage location, but difficult time when trying to call. Always on hold for long time only to get some corporate office not actual location. Frustrating.

stefanie L. on

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Christopher P. on

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found good price on locker. Was told that i got free lock with rental. Got text message with all info. Got to location no lock arguments with staff over small stuff almost made me leave.

Even N. on

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Nice and helpful staff. Worked with me to find the right truck and storage.

adam s. on

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Getting a storage unit was very easy and simple.

elizabeth E. on

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Great customer service

Carla W. on

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I wanted climate controlled units and this facility met my needs. It was kept clean and the staff was always accommodating.

Donna H. on

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Clean, well maintained, well lit

Kenneth G. on

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Well run and modern. Great employees.

virginia b. on

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Aaron brought my boxes to me and waited while we unpacked them she did a great job !! Very happy with my experience with uhaul Eunice was very helpful too!!

Elissa W. on

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I had a fantastic experience from start to finish! I even needed to upgrade to a larger unit partway through my rental period and that was no problem :)

Anna H. on

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It was easy and convenient!

Robert R. on

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Judy was excellent. Show me how to get in and out. She is a great representative for your company.

Stephen S. on

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I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

MARVINE G. on

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I wish I had gotten the young man's name that assisted me and my husband. He was excellent! He was patient and his knowledge of the services was exceptional! Your facilities are clean and well lit!

Garry B. on

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First rate customer service at this location

Don c. on

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Zion was extremely helpful at the desk as was the assistant manager on Sunday when we unloaded. The facility was VERY busy, but well organized and clean.

stefanie L. on

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Wonderful service!

Emily L. on

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Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Robbie H. on

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Very helpful and communicative.

Sherie Lynn S. on

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I

bonnie c. on

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Most helpful and provided solutions.

Michael T. on

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It is very clean and nice! Very impressive place.

Brittany H. on

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Proration. That is all...

Bonnie M. on

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All staff were great.

Bryan F. on

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Nice, friendly, and efficient service.

John C. on

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Dealt with Miss Judy, Mr. Jack, and a tall young man. All three were very courteous and extremely helpful. They are all knowledgeable and worthy of recognition.

Justin l. on

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The lafy that checked us put was very rude more then once the hole time we had tje unit

Marilyn B. on

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Always accommodating. Always busy. The housekeeping staff are amazing! The place is always neat and orderly! I could live there

Carmen H. on

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Thanks!

Kenneth F. on

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Folks are very friendly and attentive

Connie B. on

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Your Representative , a Mr. Green, had my reservation ready upon my arrival. He showed me several options and availabilities. Overall, it was a very professional and friendly experience.

Shelia K. on

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The staff was very accommodating very professional and I would definitely recommend my friends

Barbara J. on

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Great place to store your belongings! Always felt safe going to the storage facility and that is a plus. Thank you

Stephen M. on

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Zion has excellent customer relation skills, he was personable, professional, pleasant and went beyond expectations in assisting us.

Courtney L. on

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Easy to get same day service. Best price for storage in town

Norma L. on

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Awesome team! Awesome Service! Awesome experience!

Ben R. on

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Service was good, thanks. No complaints.

Tracy P. on

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This is my fifth time using Uhaul storage both in Johnson City and Panama city. Next time I need storage I will be back.

MARY G. on

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Very easy access, well lighted, very helpful, and accommodating staff. I have no complaints.

Timothy P. on

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All was good

Carloyn M. on

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For over a year the Uhaul facility was clean and staff was awesome to work with. Thanks!

Jayne M. on

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The equipment staff in L.A. did not properly secure my vehicle to the tow dolly. They failed to secure tire straps to the wheels resulting in a delay in the second day of travel,

Bria W. on

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the were very understanding of the reason we got behind in payment. was allowed to make a partial payment then pay balance when monies was available. The store manager was very helpful. will use again

john h. on

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Wish we had used you to move us! Great experience with your company!

Randal B. on

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Very nice facility and access was easy and convient.

ROBERT N. on

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Ray C. on

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No outside accessable units, had to load through a single access point.

Koreen K. on

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Amazing facility!! Large clean and organized!!! Staff are so helpful and they actually answer you calls!! Thank you

hannah s. on

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It was a great facility. My only comment was there was no prorated price cause I did not use the full month.

MICHAEL H. on

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The store needs to update the in-house data system. Every time I went to pay my bill the computer system wasn't working. The staff were very rude at times and I felt like it was wrong.

Ralph J. on

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The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph J. on

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The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.