Customer Reviews for U-Haul Moving & Storage of Johnson City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Johnson City

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Zac C. on

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John P. on

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I returned a truck and car hsuler. The e-mailed receipt only reflected the truck which is concerning. I have no written proof for the return of the car hauler.

David R. on

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First Class location and staff

karen b. on

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The set up in that building for getting in and out of it is horrible. Once someone gets into the back door bay your screwed and have to access from the front door. inconvenient for a rear unit.

Kelly G. on

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James G. on

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Great job!

Janet S. on

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The only issue I had was the smell of cigarette smoke in the cab! The people that work there are all amazing and wonderful... Great Staff and they all deserve bonuses

Bryan M. on

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The truck was a big peace of junk Had the truck for two hours if that cost me 66$ I will not use uhaul again unless just a have to case!!!

Mary S. on

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Continue your excellent service.

Leigh C. on

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Charles E. on

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service was excellent in my time of need,your staff at this facilty was great.thank you all for making this a good expierience.

Gene P. on

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This is a distribution center. It is large, well stocked, laid out in a way that allows for easy maneuvering.

John T. on

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Staff was very helpful and friendly. Excellent crew (A+ Rating).

Curtis H. on

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Amanda G. on

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Belinda T. on

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No improvement needed.

Dale N. on

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Bridgette J. on

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Ronnie G. on

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Charles E. on

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They understood my needs and helped me through the difficulties of moving.thank you so much. U are the best.

Sandra G. on

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Staci Z. on

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Richard B. on

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CHARLES B. on

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Not a thing. Customer service rep was pleasant, knowledgeable and helpful

David Z. on

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This is one of the most organized, professional establishments I have ever encountered. Our second time using this location - because the first experience was so amazing.

Connie F. on

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Peter A. on

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Had pick up listed as,” Roan Street Service center “. About 2 blocks before the correct pick up point, is the Roan Street Service Center, that also has Uhaul trailers. The correct pickup location was the, Uhaul service center on Roan street. Not a big deal, but an extra, unnecessary stop. (And 2 left turns thru busy traffic!)

lewis O. on

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melanie N. on

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I love this location, customer service is the BEST..!!!!

RONALD M. on

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Tried to get a truck in Erwin TN. They didn't seem to have time for me. Johnson City TN was the only place I could go. Good service there. Returned the truck to Kingston Pike location. Check in there was great. Less than 5 min

Adam W. on

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Website link for night return wiped all photos i had done. Didn't get a notice on that and had already dropped my key by the time i found out. Hotline was kind enough to note it and not charge me extra but link needs an fyi ir something.

James B. on

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This is the best group of people.........

Robert W. on

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Chad F. on

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anita J. on

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Greg F. on

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Scott K. on

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Helena R. on

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Robert M. on

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James K. on

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John K. on

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DONALD G. on

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Elizabeth S. on

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Michael D. on

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Beth B. on

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Scott M. on

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Gene R. on

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In the case of a "cab over" box, for all future customers who have to use a truck in the rain, I would suggest installing "gutters" on the front corners of the cab over box. It rained the whole day for me and every time I opened the door to get in or out of the cab, I had to a steady stream of water running off the top of the box that came came down right in the middle of the door openings. My Downs Syndrome son rode with me and we both got drencned whenever we entered or exited the cab. Other than that, the, move went well.

Cameo B. on

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We were lied to about when we needed to return the truck and in return I was charged for an extra day it was not fair they did NOT speak to the authorized party .. also since my card was charged it caused me to over draft which now I will have return fees from my bank I’m very displeased with uhaul and will never use the services again nor will I refer uhaul to any family or friends I will also be doing a complaint with the BBB on how this matter was handled

Wick H. on

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Laura W. on

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Kenneth S. on

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James B. on

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Wonderful staff.......

David M. on

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"If it aint broke, don't fix it". Continue the great customer service which I have experienced several times at this U-Haul location.

Peter H. on

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Olive Oil D. on

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Great service. Awesome facility. First class!

Woody P. on

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Stephanie C. on

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CINDY W. on

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Katrina S. on

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Great facility and wonderful staff! Would definitely recommend and will be using again for any future storage needs.

James W. on

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Great staff. Great service. Great experience!

Ellen D. on

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AARON ADAM H. on

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Everything was great. I think it could have been a little cheaper, but other than that it was great.

James R. on

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Nothing. It was excellent. The vehicle and the staff were all great.

BILLY L. on

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Jim H. on

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Nothing; my experience was outstanding. Two different service reps- two different days and both were very good!

David K. on

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Daniel S. on

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Allan F. on

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Jacob B. on

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Bruce J. on

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Robert L. on

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Bryon S. on

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joseph R. on

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I've rented from U-Haul numerous times over the past 30yrs. Located in the old Lowes building then the go-cart rodeo this u-haul business stocks every size vehicle and any equipment needed. By far the most painless renting experience to date. Thanks, Joseph R.

Paul Gregory F. on

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Wendy G. on

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Nathaniel L. on

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I have used this store many times. Never have I had it where I did an online reservation for the day and then come in to pick up the truck and be told I had to be back with it in 4 hours because someone else needed it. They have a large lot of trucks and I was never informed at booking this would be the case. As a result, I was forced to break my back and do the move super fast and overworked myself to sickness. The truck also had a broken ignition where the key didn't work most times, and the back was very scraped up (not that that affected the move, though). I normally have a good experience, but this time I was not happy.

Michelle D. on

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We’ve used this location twice in our move from MD to TN. Each time the staff has been a pleasure to work with. I am confused about why I had an initial payment of almost $900 and then another fee at the time of drop off.

Chuck K. on

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very friendly and helpful.

terry p. on

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Daniel P. on

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Bj G. on

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Garrett M. on

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The time that it took to check- in was a little excessive.

Janet R. on

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Adam B. on

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STEVEN B. on

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Best U-Haul ever!

Nicholas C. on

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Rachele L. on

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Karen M. on

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Todd B. on

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William H. on

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Damon G. on

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Nothing. We had an excellent experience!

Jeffrey S. on

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Johanna P. on

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both employees were very professional and friendly, sorry I didn't remember names but appreciate your help and directions. first time in a uhaul center that large, very impressive and supplies galore to make moving easy.

James S. on

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James W. on

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Michelle B. on

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I signed up to use the mobile app but the morning of pick up it would not load until 15 min after the pick up time. Then the app froze while being asked to enter pictures of my license. I had to wait in line for a worker to check me in and while the worker was polite and helpful their side of the system was struggling too. The workers were wonderful the electronics were a disappointment.

Kendra B. on

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Brad R. on

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Jeffrey B. on

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David T. on

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Jamie S. on

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Hands down I think this is the best uhaul place I’ve ever visited and rented from . From the staff to the trucks it’s all been a great experience I don’t think I can recommend anything be improved from this location .

David G. on

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Great transaction. Quick and courteous service.

Steven B. on

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With no one in line ahead of me it still took forever.

Gary S. on

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Karl A. on

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I started by having my car break down near this store so I rented a truck and trailer to pull my car home to VA. The clerk told me I could return it anywhere and that was all he told me. I had hook the trailer up myself. It was pouring rain and halfway home the trailer had a flat. I had to wait 2 hours to get that fixed. I got home and dropped off truck and trailer at a uhaul near me. Then I called uhaul to complain about trailer and let them know I dropped it off I was told I would get $50 as compensation for the flat but that I had to go back to the place I left the truck and do I gps return since it was Sunday. ( I didn’t need to have it back till Monday) I go back to the uhaul lot and try to return GPS and it doesn’t work. It says I’m at wrong spot even though the guy we rented from and who I had talked to on my call said it was OK. A woman from customer service came on the line and was so rude and apathetic I actually had to count to ten to keep from yelling at her. She said I had brought it to the wrong place and that I needed to bring it to the right place. That wasn’t happening because I had already dropped the key in the drop box. She got real snarky and said “well, you’ll just have to pay a drop off at the wrong place fee”. Nothing moved her. I told her I was told by two people that I could leave it there and that this trip had already cost me enough time and money. Her reply was “you’ll be billed” and she hung up. I have never received the promised $50 nor have I heard from Uhaul except asking me to write this review. Be careful what you ask for. I will never use Uhaul again nor will my company. This was the end of my Thanksgiving vacation and whereas I won’t let it ruin my memories of it, it will leave a bad taste in my mouth every time someone mention uhaul. I will also do my best to discourage anyone from using them again. I still can’t believe how miserable that customer service woman was.

David L. on

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Robert H. on

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Kathy F. on

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Exceptional service. Friendly, helpful and made my move so much easier.

Harber W. on

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Appreciate your availability when we needed

dennis m. on

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lady doing set up was excellent !!!!!

lawrence e. on

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no comments

Don G. on

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Michael and his staff are very accommodating even when snow delayed my moving I highly recommend U-Haul of Johnson City!

David T. on

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The service is always friendly and quick. Even though the store was busy, the wait was reasonable!

Charles M. on

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Employees went above and beyond to make sure it was a great experience.

Trista G. on

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I hated that you couldn't schedule payment to come out ab certain day if the month only did it by date witch on a fixed income always made me late

Anthony J. on

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The truck was in great shape. Ran very well.

Anita T. on

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I appreciate the help.

Kenneth G. on

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Excellent and modern facilities, knowledgeable and friendly staff. Well done.

kathy S. on

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The owner Chris was very thorough and professional. He took the time to show the storage unit in person and explain all the policies. The facility is easy access and clean.

denise M. on

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I had no problems. While i was there

Scott H. on

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They say they are climate controlled . I have been in a few other storage facilities lately and they are not climate controlled like they say . Some staff appear lazy and don't want to help you

Georgia H. on

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The only reason I left was because my NC insurance would not cover my vehicle if it was stored in Tennessee.

tommy h. on

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The employee who help setup the move in, helped accommodate a unit closer to the main door due to health problems, Easy to get in and out A+

Sherryda B. on

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Great

Joyce V. on

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Helpful staff. Clean facility.

jennifer g. on

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Called great customer service my truck was waiting got a storage unit that day very clean explained everything will tell my friends if they need a truck or storage at uhaul in Johnson City tn

Grady Ed S. on

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I was very pleased with the facility, service and friendliness of the staff.

seth f. on

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The best experience I’ve had using a storage facility! The units were clean and easily accessible. Big plus was the security factor and the push carts for easy moving.

Michael M. on

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Very smooth experience. Would use U-Haul again.

THOMAS C. on

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Couldn't have had a better experience these past 3 1/2 years! Incredibly clean and well maintained down to the customer restroom. Thanks to all of you that contributed to my positive experience!

tommy h. on

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Representative Worked with my ability so I wasn’t moving stuff to a further location.

Turula H. on

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Very clean storage facility and reasonably priced.

Courtney L. on

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Very convenient and clean- easy storage facility to use!

judy h. on

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Great service...very accommodating in every way

Matt H. on

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Very friendly and patient.

Paul D. on

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Everything was very good with storage location, but difficult time when trying to call. Always on hold for long time only to get some corporate office not actual location. Frustrating.

stefanie L. on

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N/A

Christopher P. on

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found good price on locker. Was told that i got free lock with rental. Got text message with all info. Got to location no lock arguments with staff over small stuff almost made me leave.

Even N. on

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Nice and helpful staff. Worked with me to find the right truck and storage.

adam s. on

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Getting a storage unit was very easy and simple.

elizabeth E. on

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Great customer service

Carla W. on

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I wanted climate controlled units and this facility met my needs. It was kept clean and the staff was always accommodating.

Donna H. on

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Clean, well maintained, well lit

Kenneth G. on

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Well run and modern. Great employees.

virginia b. on

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Aaron brought my boxes to me and waited while we unpacked them she did a great job !! Very happy with my experience with uhaul Eunice was very helpful too!!

Elissa W. on

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I had a fantastic experience from start to finish! I even needed to upgrade to a larger unit partway through my rental period and that was no problem :)

Anna H. on

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It was easy and convenient!

Robert R. on

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Judy was excellent. Show me how to get in and out. She is a great representative for your company.

Stephen S. on

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I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

MARVINE G. on

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I wish I had gotten the young man's name that assisted me and my husband. He was excellent! He was patient and his knowledge of the services was exceptional! Your facilities are clean and well lit!

Garry B. on

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First rate customer service at this location

Don c. on

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Zion was extremely helpful at the desk as was the assistant manager on Sunday when we unloaded. The facility was VERY busy, but well organized and clean.

stefanie L. on

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Wonderful service!

Emily L. on

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Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Robbie H. on

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Very helpful and communicative.

Sherie Lynn S. on

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I

bonnie c. on

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Most helpful and provided solutions.

Michael T. on

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It is very clean and nice! Very impressive place.

Brittany H. on

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Proration. That is all...

Bonnie M. on

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All staff were great.

Bryan F. on

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Nice, friendly, and efficient service.

John C. on

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Dealt with Miss Judy, Mr. Jack, and a tall young man. All three were very courteous and extremely helpful. They are all knowledgeable and worthy of recognition.

Justin l. on

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The lafy that checked us put was very rude more then once the hole time we had tje unit

Marilyn B. on

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Always accommodating. Always busy. The housekeeping staff are amazing! The place is always neat and orderly! I could live there

Carmen H. on

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Thanks!

Kenneth F. on

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Folks are very friendly and attentive

Connie B. on

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Your Representative , a Mr. Green, had my reservation ready upon my arrival. He showed me several options and availabilities. Overall, it was a very professional and friendly experience.

Shelia K. on

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The staff was very accommodating very professional and I would definitely recommend my friends

Barbara J. on

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Great place to store your belongings! Always felt safe going to the storage facility and that is a plus. Thank you

Stephen M. on

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Zion has excellent customer relation skills, he was personable, professional, pleasant and went beyond expectations in assisting us.

Courtney L. on

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Easy to get same day service. Best price for storage in town

Norma L. on

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Awesome team! Awesome Service! Awesome experience!

Ben R. on

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Service was good, thanks. No complaints.

Tracy P. on

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This is my fifth time using Uhaul storage both in Johnson City and Panama city. Next time I need storage I will be back.

MARY G. on

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Very easy access, well lighted, very helpful, and accommodating staff. I have no complaints.

Timothy P. on

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All was good

Carloyn M. on

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For over a year the Uhaul facility was clean and staff was awesome to work with. Thanks!

Jayne M. on

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The equipment staff in L.A. did not properly secure my vehicle to the tow dolly. They failed to secure tire straps to the wheels resulting in a delay in the second day of travel,

Bria W. on

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the were very understanding of the reason we got behind in payment. was allowed to make a partial payment then pay balance when monies was available. The store manager was very helpful. will use again

john h. on

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Wish we had used you to move us! Great experience with your company!

Randal B. on

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Very nice facility and access was easy and convient.

ROBERT N. on

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N/a

Ray C. on

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No outside accessable units, had to load through a single access point.

Koreen K. on

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Amazing facility!! Large clean and organized!!! Staff are so helpful and they actually answer you calls!! Thank you

hannah s. on

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It was a great facility. My only comment was there was no prorated price cause I did not use the full month.

MICHAEL H. on

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The store needs to update the in-house data system. Every time I went to pay my bill the computer system wasn't working. The staff were very rude at times and I felt like it was wrong.

Ralph J. on

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The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph J. on

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The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

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