Customer Reviews for U-Haul Moving & Storage of Johnson City

5,711 reviews

2805 N Roan St   Johnson City, TN 37601

(423) 218-1806

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(423) 218-1806

2805 N Roan St
Johnson City, TN 37601

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

katie p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Beth H. 
Rating:
5.0

Always so nice and helpful!

Crystal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall L. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Carolyn B. 
Rating:
5.0

Always helpful

Juan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
4.0

Customer did not leave a comment.

Leslie L. 
Rating:
5.0

None, all went smoothly, and employees were knowledgeable, efficient, friendly, and helpful.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
5.0

Customer did not leave a comment.

Sanford W.  |  Overall Experience 
Rating:
5.0

Very helpful people great location.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Pasquanel B.  |  First Impressions 
Rating:
5.0

The truck worked fine for what we needed locally for 4 hrs., but I wouldn't have wanted to drive it a long way…had a vibration at about 65 on interstate and the steering wheel was off at about a 2 to 7 angle instead of 3 to 9 typically..felt like it wanted to steer left when driving straight. Needs some suspension and alignment work I think.

ROBERT D. 
Rating:
5.0

The employees have been great to work with.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

TREVOR S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRENDA C.  |  Overall Experience 
Rating:
5.0

Excellent customer service at this location

John R. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

Great service @ Johnson City TN!

roger D. 
Rating:
5.0

Not much… all went really good!👍Very polite and right on time!

Jimmy H. 
Rating:
5.0

Customer did not leave a comment.

Pasquanel B. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Employees were knowledgeable and provided efficient check in/check out process. Equipment was clean and serviceable. No issues at all. Very satisfied with U-Haul.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Bethany Z. 
Rating:
5.0

This is possibly the best place I have ever dropped off any rental... they had a covered drive through area, as I pulled in, I was met by an employee that had me checked in and out in minutes. I was very impressed!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Pam D. 
Rating:
5.0

Customer did not leave a comment.

Jamie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

isaac c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELMAR L. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Everyone was so helpful. The trailer we rented was in perfect shape and towed extremely well for the 450 miles we used it. Thanks to everyone.

David S. 
Rating:
5.0

couldn't have been easier and the people more friendly don't chnge a thing!

Rob K. 
Rating:
5.0

Perfect day moving in my rented U Haul

joann L. 
Rating:
5.0

Customer did not leave a comment.

Mark T.  |  Overall Experience 
Rating:
2.0

Tried to use mobil checkin when i arrived it asked for verification of things that no normal person would have on them like a bill. And passport. I went in and a nice man was trying to help me but a Karren ( no idea her name) gave her opinion and 2 cents and escalated the situation.

Jayson` S. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Antone M. 
Rating:
4.0

Customer did not leave a comment.

Bruce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Fast and quick checkout. Good reliable equipment. With great customer service .

josh J. 
Rating:
5.0

Customer did not leave a comment.

Leonid M. 
Rating:
5.0

Customer did not leave a comment.

christopher G. 
Rating:
5.0

Keep the friendliness going!

Rhonda H. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

John L.  |  First Impressions 
Rating:
5.0

Please make sure all Uhaul information is the same online and when talking to personnel in stores. We were told when we picked up the Uhaul truck that we would be charged $0.40 per each additional mile. When we returned the truck (after hours so it was totally online) we were actually charged $1.00 per each additional mile. That is a huge difference in cost and we were unhappy that the information we were initially told was not correct.

Micah C. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Skip was attentive, friendly and knowledgeable.

Josh D. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Skip was so very helpful

June H. 
Rating:
4.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
2.0

I've had a overd4aft to my bank card from them that was never fixed with a trailer reservation, however besides this, I have had a horrible experience with one worker who constantly had a attitude about me paying my bill. He would tell me not to even bother the general manager with me not having my card double charged and refused to take my storage payment that day.

Ethan L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlee R. 
Rating:
5.0

Return was awesome

Jon P. 
Rating:
4.0

Customer did not leave a comment.

Travis G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
2.0

Very rude employees

RICKY O. 
Rating:
5.0

Everything was great!! No changes!

Danily T. 
Rating:
5.0

Nothing, great service

katherine O. 
Rating:
5.0

Customer did not leave a comment.

Renee W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Teresa U. 
Rating:
5.0

My trailer light connector would not work on my truck. The 2 technicians on duty went out of their way to help me trouble shoot and fix the problem so I could still get on with my trip. Excellent customer service.

Lee S. 
Rating:
5.0

Excellent service! GreT inventory abd selection. Attentive and knowledgeable staff! The beat!

John S. 
Rating:
5.0

Great experience at this site.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

The storage unit section is awesome. Exceptionally clean and very well maintained. Employees very nice and helpful.

Roberta S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence A. 
Rating:
5.0

Have more carts right up front to load. Add more parking spots striped at loading zone so more people pull in straight and fit more people at one time vs people pulling up parallel to building etc.

Logan L. 
Rating:
5.0

Excellent customer service!

Paula W. 
Rating:
5.0

Customer did not leave a comment.

Boris G. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

daniel s.  |  First Impressions 
Rating:
5.0

Great place and people.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
4.0

Customer did not leave a comment.

DELENA S. 
Rating:
4.0

Tommy was so helpful and knowledgeable and patient. One of the nicest people I've ever met period. He was amazing. You can tell he likes his job. I can't say enough good things about him.

brittney G.  |  First Impressions 
Rating:
5.0

Very helpful and efficient

Brian T. 
Rating:
4.0

Customer did not leave a comment.

Allen C. 
Rating:
5.0

Customer did not leave a comment.

Eileen F. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Great customer service from Chris!

April Q.  |  First Impressions 
Rating:
5.0

N/A

BOBBY H. 
Rating:
5.0

Nothing. Friendly service and quick too!

Keith W. 
Rating:
5.0

.

Ali A. 
Rating:
5.0

All staff members, from the manager there who checked me in, the person who received my vehicle on return, and the front counter attendant who gave me my receipt, were extremely kind and friendly. My experience was already positive, but these exemplary team members made my experience something that is unseen in customer service anymore. Please reward these team members, as they will grow your business exponentially if you give them the chance.

Jonathan S. 
Rating:
4.0

Very difficult to reach by phone during the whole two years my belongings were in storage. Staff was indifferent to being told phone contact was near impossible.

Gary G.  |  Overall Experience 
Rating:
4.0

Truck was worn out local. Expected worn out truck going in but 2.8 mpg was a little much. As far as damage, would have been easier to list the spots that didn't have a little X decal marking damage.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Christina P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff G. 
Rating:
5.0

Customer did not leave a comment.

Myra W. 
Rating:
5.0

The guy that helped me was so friendly and knowledgeable. I really appreciated the time he took to explain everything. He made the experience less hassle!!

pamela h.  |  First Impressions 
Rating:
5.0

Brakes were mushy. Stayed in overdrive

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

DARRYL H. 
Rating:
5.0

I thought the check in and out process was very good. At the end of my check-in process the nice young man asked me if I had any questions. I usually do have questions but I felt that he covered everything so well that I had no questions. The registration process on the web site was very efficient which made the check-in process run smoother. The young man that brought me my vehicle was very nice. The checkout process was just as efficient as check-in in that it took very little time to get me on my way. All in all I was very impressed. I will not hesitate to use U-haul and this location again. I can't think of a single thing I would change. Good job!!!

David P. 
Rating:
3.0

I was charged $87.25 to install a wiring harness that I provided during a hitch installation. I had planned to do it myself but allowed Uhaul to perform the five minute task while they were putting the new hitch on. I was not told there would be a charge much less an hour's labor rate minimum. I should have refused to pay but did so thinking I could work things out with the manager later since he was not there at the time. It did not work out and was told I was paying for equipment and expertise. I had to return the vehicle to have a tailpipe grommet reattached since it was left off by the experts. I was told the rattle was due to the play in the receiver hitch and had to actually show them the dangling tailpipe. I emailed the manger once again and there was no apology or reimbursement for my time and expense for bringing the vehicle back. Very poor customer service! The store looked great and was clean. I just did not have a good experience especially being told that I should be happy that their charge was just a one hour minimum vs. 2 hours that others charge. Contact me for more details if needed.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Chelsie F. 
Rating:
5.0

Great people!!

Larry P. 
Rating:
5.0

Skip was the person who wrote up my contract. He recommended we get a large trailer when the truck we wanted wasn't available. It worked perfectly.

MIcki C. 
Rating:
5.0

They were very nice and explained everything

Jeffrey M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joyce L. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

I got superb extra service when a fuse in my ACURA was out, and the trailer light system wouldn't work.

John D. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
2.0

I ordered a hitch, wiring harness and install on 9/20/22 online. there was only one hitch and one harness to select, Install date 9/27/22 0930. At around 0830 that day I received a call that the installer will not install that harness because it splices into the wiring. He stated that there is another harness he can order and that will take a week. on 10/4/22 I called the store, but only the machine answered, called the 1-800 number, only options for rental nothing else and no option for operator. On website was an option to request a call back. Choose that, received a call around 15 minutes later, operator called store, no success, sent email but didn't know when they will read. Later the day I stopped at the store, since I didn't get contacted, upon check harness didn't even ship. He called around and found a harness in KT, overnight shipping, should be there on Wednesday. Wednesday at the store: harness arrived, but hitch is still out for delivery (supposed to be there a week earlier) Thursday at store: hitch arrived, install on Friday 1100. Dropped of on Friday, estimated install? around an hour. I received a call 3h later that my vehicle is ready. Thank you and have a great day V/R

Markus G. 
Rating:
5.0

The check-in and hookup of the equipment was quick and easy!

Eric G. 
Rating:
3.0

Customer did not leave a comment.

DAWN S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
5.0

Vehicle had no cruise control!

Jerry E. 
Rating:
4.0

Customer did not leave a comment.

gary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Very kind young man waited on me then and older lady showed me to my unit an was very kind and answered questions that I had. When I do move I'll be using uhaul rental trucks,very satisfied from the past.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNY b.  |  First Impressions 
Rating:
5.0

The gentleman who helped me was very polite and pleasant. He made sure he rented a storage room as close to the elevator as possible (I am physically disabled and have issues walking). It was a very nice first impression for me.

Sean D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joe B.  |  Online Move In 
Rating:
4.0

Your facilities and equipment are superb. Your online services are not well suited to communities with poor WiFi/cell service. You need a tailored app, not a bulky web presence that downloads ads, images, and video as people try to transact business.

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilary K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin C.  |  Overall Experience 
Rating:
5.0

Since you have the ability to have 24 access it should be automatically included. The idea that a person has to pay more for that is ridiculous and a sad money grab.

John T.  |  Overall Experience 
Rating:
3.0

They need more carts for customers to use and the restroom is not cleaned very often or well at all.

Peter E.  |  Overall Experience 
Rating:
3.0

The whole process was less than satisfactory

Austin R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lyndon A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pamela C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tremayne J.  |  Overall Experience 
Rating:
5.0

I found the facility to be always very clean, safe and easy access. The customer service professionals were always very helpful with any questions ask.

Tamara O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie L.  |  First Impressions 
Rating:
5.0

This location is almost always busy. The gentleman who helped me was waiting on myself and another customer at the same time because they're short-staffed. He still managed excellent customer service!

Jerome D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana H.  |  Overall Experience 
Rating:
5.0

The people at this business were very professional but also friendly. I will definitely use them again and would recommend them to everyone.

Rebecca B.  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and well maintained and everyone I dealt with were very helpful and friendly. The corridors were really well lit, just wish the lights extended above the storage units.

PHILLIP F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

A Denise C D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Savannah L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

Staff very helpful in every way and excellent customer service.

Marissa P.  |  Overall Experience 
Rating:
3.0

They do not have trash facilities on site which means if you are driving out of state to Uhaul destination you,are supposed to take your trash with you. I do not have pockets that big and then they wanted to charge me for cleaning the vehicle in which i had already paid 1500 with 300 off to take it to out of city jurisdiction. Then they threatened to charge me another 100 for vehicle cleanup if I did not take my trash with me. Thos is fquery on am epic scale.

Joseph B.  |  First Impressions 
Rating:
5.0

You have a very nice clean place. And you have a wonderful staff helpful staff.

Judy S.  |  First Impressions 
Rating:
5.0

The facility was always spotless and the staff was vary efficient and friendly.

Frelon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert O.  |  Overall Experience 
Rating:
2.0

Disappointment. Moving

Lorraine W.  |  Online Move In 
Rating:
5.0

The staff are super friendly and very helpful. I would most definitely recommend this business. Five stars!!!

Trish B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rainia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
4.0

Very nice, well maintained storage facility. Friendly and helpful staff. Putting as 4star just for the set up as it’s a little bit of a hassle and inconvenient to get to my unit in comparison to a typical storage unit that you just drive up to

Anthony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hilary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
3.0

Judy was not very professional but ended up getting the job done.

Andy K.  |  First Impressions 
Rating:
5.0

Everyone that was there was very helpful and supportive. Very friendly and knowledgeable staff. It's a wonderful facility! I HIGHLY recommend, particularly if you are on a budget, very good facility for the money.

Michael R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas D.  |  First Impressions 
Rating:
5.0

Great location for storage and rental trucks etc. Friendly, clean, and easy to get in and out of.

Caleb B.  |  First Impressions 
Rating:
3.0

Great place people were very nice and were nice to help you.

MICHELLE H.  |  First Impressions 
Rating:
5.0

I met a great service provider Phillip who was very knowledgeable and informative. He took me through the process and processed my request. Very professional and helpful. Thanks for making my experience worthwhile.

Jasmine R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth A.  |  First Impressions 
Rating:
5.0

Great Experience; Very Good Location, Pleasant, Helpful Staff; Checking in & out with card was tricky at times - occasionally, the system would check you out before you swiped the card, which meant you had to check back in and then check out to make sure you were truly checked out.

Timothy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noah J.  |  Online Move In 
Rating:
1.0

I was moved out without any notice and have important documents that I’m unable to retrieve. I’ve tried contacting management and U-Haul several times and get no help or response back.

Larry S.  |  Online Move In 
Rating:
3.0

I really didnt like the fact it cost me a whole month rent when I only need it 4 more days intill I could get my stuff. That is robbery! That card reader didnt always work.

Anna A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah M.  |  Online Move In 
Rating:
5.0

Terrific customer service. Very friendly and helpful.

Shannon B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
4.0

For the most part the staff at the Johnson City, TN location was helpful and friendly; however, on one occasion, when I first purchased the storage locker, an employee I recognized contacted my when I was in another state and notified me that my storage locker wasn't locked when actually it was. I unable to return to lock it back, I spent nearly $50 to FedEx UHaul the key so it could be locked securely. In reality, it was just that I placed the lock on the second hole. It was properly locked to begin with. Grr....

Rodney B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LeAnne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douangmala P.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ron B.  |  Overall Experience 
Rating:
5.0

This facility is super clean and well maintained. I spoke with Judy several times she has excellent customer service, is super helpful and went out of her way to help me. I highly recommend her.

Sarah D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Online Move In 
Rating:
5.0

The storage facilities are excellent !!!!

Jerldine K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELYSIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim J.  |  Overall Experience 
Rating:
4.0

When I went back in after loading my units, and realized that I didn’t need a third unit. The women who helped me was upset that I had my big unit because she had booked it three weeks ago for someone else, but I have had my reservations since December. Either need a better way for people who make reservations through the app or online to register within your system better or your people to check those reservations first. I would have been highly upset if I would have got there and not had my 10x15 unit.

Sherman W.  |  First Impressions