Customer Reviews for U-Haul Moving & Storage of Johnson City

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Johnson City

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ADRIANA B.
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I appreciate the great customer service.

ROBERT C.
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Customer did not leave a comment.

Chad R.
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Customer did not leave a comment.

Stephen M. | Overall Experience |
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Exceeded expectation and all competition.

JENNIFER B.
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Customer did not leave a comment.

Donald G.
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Mike Carpenter and his staff do an excellent job. I have always received excellent service from this location would highly recommend it to all.

ROYCE F.
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Service was excellent that started with making reservation over the phone. On-site staff was courteous, quick and knowledgeable. Equipment was in perfect condition with everything ready to go. This site is a model of how it should be done.

Jennifer B.
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Friendly staff great personalities Skippy was awesome with my rental and Rodney was knowledgeable and both were nice seemed to know what they're doing!

GARY H.
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Horrible communication @ front Desk when checking .... then told my 15' Truck was Outside on LEFT SIDE OF DOOR OUTSIDE & So I got truck .. drove home to a Call telling me I had wrong TRUCK ?? So... I drove back to Store & got a big lecture from some Lady... before I could get out of truck ... No apology for being directed to WRONG TRUCK ... NO CORRECT TRUCK ... until I demand someone please tell me where MY CORRECT RENTAL TRUCK WAS LOCATED & finally some young guy said it maybe out side ...duh ... which one in big lot full of TRUCKS ??? Crazy ??? Finally ... got Truck & got back home my 1:00 pm ... while two guys waited on ME & I WAS PAYING THEM BY THE HOUR ?????????? ... still never got a APOLOGY ABOUT THE SITUATION OR ANY Discount for late SERVICE or lack of Respect for 70 yrs old Disable person ... trying to move to better housing ????? Will never use this Uhaul location or UHAUL AGAIN ??????????

Vickie T.
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Customer did not leave a comment.

STEVE M.
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Customer did not leave a comment.

Zachary R. | Overall Experience |
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Even though there were endless empty units, we were given one upstairs in the very back farthest corner. There is no lighting inside the units. When I arrived and informed them that I didn’t think my stuff would fit in the unit I had reserved, I was not offered a larger unit, but was instead required to pay for the 5x10 beside my unit. The tiny elevator will not stay open long enough to load more than one cart, and after pushing it open twice, it forces itself closed. This is a major safety hazard that I intend to report to the State of Tennessee. The back entrance door closest to our third unit would never unlock. I voiced my concerns to a male worker who did not respond or care. I filed a complaint with corporate who never followed up. We planned on long term storage, so we moved our stuff down the street to Storagemax. We are very frequent uhaul customers but this terrible experience has turned me away.

Ginny D.
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Customer did not leave a comment.

PAIGE C.
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The representative gave me incorrect information for dropoff. They said it would be cheaper for me to drop off at a different location, but it wasn't printed on my information. He highlighted a number for me to call but the number was for the old drop off location. So I drove 45 minutes out of my way, and didn't know where I was going. I called the facility and it took over 25 minutes of me sitting on the side of the road to be given an address of where to drop off the uhaul. I was also told I would receive my $100 deposit back if it was returned clean, which it was, yet I haven't gotten it. When I emailed to inquire about it, I got nothing in return.

Richard D.
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Check in and check out was quick and simple! Keep up the great work!

Jeffrey H.
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Customer did not leave a comment.

DAKOTA R.
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Friendlier staff needed. Car smelled like cigarettes

Phillip H.
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Customer did not leave a comment.

JEFFREY E.
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Customer did not leave a comment.

Jon G.
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Customer did not leave a comment.

Phillip K.
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Very happy with service

Karl R.
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I have used this UHaul location numerous times for noth storage and equipment rental. The location is clean, well stocked, storage units are well maintained and secure. Finally, and most important, the employees are awesome, friendly and helpful.

Brian H.
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I got charged for two days because I didn't get back to the Uhaul store by 7 pm and I couldn't make it back out there to give them there keys even though the truck was there all night so I lost 100.00 dash can vvzvc

JAMES P.
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Customer did not leave a comment.

Russell H.
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Customer did not leave a comment.

SAMUEL Y.
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Customer did not leave a comment.

Janetta W.
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Have more help in store

Steven H.
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Your instructions in the truck share 24/7 say you can pick up drop off any time. You can't. The instructions told me to step to the side of the counter and tell them I just need my key to skip the line. I did and the woman working raised get voice with me and told me to get back in line, then cut me off when I tried to explain. Also I was told unlimited miles then charged for miles anyway.

MICHAEL B.
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Customer did not leave a comment.

James B. | First Impressions |
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Judy is phenomenal. A great asset for your business.

Travis S.
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Desk clerk didn't know how to do her job wrote the contract up wrong had the wrong person sign it so therefore the contract technically wasn't even valid. they don't instruct on exactly how to return the equipment if the stores closed, and The app don't work properly so whenever you try to go and turn it in at night even if you've researched and know how to do it from looking for it it still won't work. if you're not extremely careful like overly cautiously careful you will be charged extra money!

Larry W.
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Customer did not leave a comment.

Jonathan S.
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The online checkin process didn't work. I checked in, took a selfie, took a photo of my drivers license, scanned the back of my drivers license, gave an alternate contact, etc. I completed the entire process, was given a truck number, told to find it, and reached a message that stated something like “an agent will review my information a complete the process momentarily” ... then nothing. I eventually went inside and was told incorrectly “you didn't complete the process,” exactly what a customer wants to hear, it's your fault. I then had to let the person handle my drivers license, ask for my alternate contact, etc., all over again. Not what I would expect from a “contactless checkin system.” To top it all off the agent then pulled up a truck, and after inspecting it, I determined that it was the wrong truck, forcing me to go back inside to have the correct truck be what's on my rental contract. NOT a good process.

MISTI C.
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No suggested improvements. Convenient and friendly. Hassle-free experience.

DANIEL W.
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The actual dimensions of the cargo area is what should be listed. Last I knew 5 ft was 60 inches, not 51 inches. When I discovered my mower would not fit because of this. I tried to bring it back I was still charged for a day's rental even though I brought it back within 2 hours. No alternate was offered.

Calvin K.
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Customer did not leave a comment.

Rodney S.
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Customer did not leave a comment.

MONA C.
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So professional and easy transaction. I love UHAUL!

Nancy S.
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We were very pleased with our experience.

MACK M.
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Customer did not leave a comment.

William S.
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Only visited this location for the first time, but it looks first rate!

Melissa W.
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Customer did not leave a comment.

Ron H.
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Customer did not leave a comment.

Celina H.
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Customer did not leave a comment.

AUDRAB G.
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Customer did not leave a comment.

Jonathan M.
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The woman working here was difficult and unpleasant. And very slow.

KARA M.
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Pick up was great. More clear Instructions upon return would be helpful. We waited in line for a while To return. She said I could return online, but the location option would not work correctly. Everything else great!

Terrance F.
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💯

BRIAN L.
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Customer did not leave a comment.

Samuel S.
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Quick and easy. U Haul really came through!

Robert A.
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Had problems with using the app for after hours return. Staff was very helpful when we went in the next morning for a receipt. We have used this location for multiple truck/equipment returns. It is very clean and well-lighted. The staff is very courteous, friendly and helpful.

E G.
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Make sure the truck is topped off. I drove 28 miles and then tipped off the truck before bringing it back to the store and it held 4 gallons. $8.15 for 28 miles......a little aggravating.

Dennis R.
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Great guys in tye equipment return lane.

Kyle E.
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Customer did not leave a comment.

Gary H.
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Customer did not leave a comment.

Beth S.
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I would not recommend Uboxes or this Uhaul location for anything.

Derick H.
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Clean the vehicle after every return. And try not to rent ones that have problems. ( like check engine lights on) cause then they dont run as good as they should. Thanks

Amandeep S.
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Customer did not leave a comment.

BRIAN W.
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Customer did not leave a comment.

BELINDA T.
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Customer did not leave a comment.

Lashay B.
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Customer did not leave a comment.

LAURIE B.
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Awesome!!!!!

Lashay B. | First Impressions |
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Wayne B.
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The location was fine, but there were some problems with the U-Haul's central office or computer system. The auto transport that I had reserved online was not available when I arrived at the location, and it took a couple of agents about 45 minutes of computer work and telephone calls before they made it available. I don't think this was their fault, but it certainly made my experience annoying. When I returned the equipment the next day, there was one agent and a long line of customers. It took about 20 minutes before someone else came in from outside and told me where I could unhook the trailer. These wait times were irritating and should have been avoidable.

Steven G.
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Customer did not leave a comment.

John Y.
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The people were very helpful and friendly.

Frank W.
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Please refer to first comments it covers both locations.

Anthony R. | Overall Experience |
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I was stuck as far back as you could possibly go on the second floor while there were hundreds of empty units closer to the door. People are allowed to park directly in front of the front door so you have to maneuver around their cars while going down the curb. I dropped several items doings this and ruined an air compressor. The place was always warm and stuffy.

Linda T.
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Customer did not leave a comment.

Merry T.
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Customer did not leave a comment.

ALLANE L.
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Customer did not leave a comment.

Scott C.
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10 foot box truck worked well but wood rails for tie downs were too close to truck wall to allow passage of tie belt buckles or even bungee cord ends. Might be better to have some sturdier metal rings or other tie down options or just space the rail a little further from the wall.

GARY F.
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It would be good to have something at the front counter that explains the insurance part along with the options.

Kenneth F.
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Customer did not leave a comment.

Clinton H.
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Customer did not leave a comment.

Bruce F.
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So helpful, informative and friendly! Great service!

BRANDON S.
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The man at the counter I don't remember his name but was extremely rude to us when our first U-Haul was nasty and wouldn't run properly.

Shadie R.
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Customer did not leave a comment.

WARREN E.
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Customer did not leave a comment.

Randolph E.
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Nothing. The check in service was great, and hassle free. The entire staff was a pleasure to work with.

John M.
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Customer did not leave a comment.

Aaron S.
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Both gentlemen were very friendly.

Kevin H. | Overall Experience |
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My only problem with U-Haul was that U-Haul will not allow you to transfer a storage shed into someone else's name. That was very inconvenient and seems unreasonable.

DAVID G.
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give some free miles on daily rental

Scott H.
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Nothing but always superb service.

Jacqueline T. | Overall Experience |
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Great staff and clean environment

Brendan B.
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Make 24/7 checkout automated - I had to wait 30 minutes for a key from the desk personnel. You pulled a bait and switch on my bill raiing my charge from 29.95 as quoted in my original contract to 89/day

david O.
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Our original Reservation pickup location was Surgoinsville TN, But the person running the franchise didn't know we were coming, had blocked access to the parking area with their truck and couldn't find the keys to let us in. We had to go 70 miles out of our way to pick up a trailer.

Melissa D.
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Customer did not leave a comment.

Arthur A.
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Customer did not leave a comment.

Kelly S.
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Customer did not leave a comment.

Matt S. | Overall Experience |
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The facility was well lit but the individual units were not and it was difficult to see within the unit. Everyone was very helpful and accommodating. The only negative interaction was when we were just finishing moving out. We did not get a name, but the lady that was showing people around was rather abrupt and informed us we could not park where we were for loading- although it was marked as a loading zone. We had been there for 5 hours the day before and 3 hours the final day. No one had indicated that there was a problem with what we were doing. She also was not able to offer any other location that would be acceptable for loading a large trailer. Other than that one not so positive interaction, everyone else was great.

James W.
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Customer did not leave a comment.

Paul F.
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Customer did not leave a comment.

Robert J.
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Customer did not leave a comment.

MICHAEL M.
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Thomas was terrific! Friendly, professional, and prompt. Give that guy a pay raise!

MICHAEL P.
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Contract “80211057: I had to bring the truck back after 1hour and 27 minutes because my house furniture movers did not show up. UHaul charged me for the day, $56.59. Later I located other movers and went to UHaul to get the truck back, Contract “80745501. I had that truck for 4 hours and 2 minutes and paid $80.62. I asked the owner could they reimburse me the $56.59 for the first truck due to the circumstances and she said no. I feel I should have gotten some assistance on that due to the circumstances, and I don't feel I was treated fairly. New address: Michael H Pollman 114 Charlem Hills Road Jonesborough, Tennessee 37659 mpollman@aol.com

CHRISTOPHER P.
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Customer did not leave a comment.

Jamia D.
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Karl R.
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As usual this place and personal are great.

VICKI S.
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Customer did not leave a comment.

Vanessa V.
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Customer did not leave a comment.

SHELBI M.
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Customer did not leave a comment.

Paul F. | Overall Experience |
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Customer did not leave a comment.

Nickolas D.
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Customer did not leave a comment.

MARION P.
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The Help and customer service at this Uhaul was amazing. Good friendly people. 10/10 experience.

Karl R.
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Friendly helpful staff. Equipment in good shape.

STEVE W.
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Excellent service.

jennifer g. | Overall Experience |
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Customer did not leave a comment.

Jerry P. | First Impressions |
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Customer did not leave a comment.

Michael C. | Overall Experience |
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Customer did not leave a comment.

David G. | First Impressions |
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Customer did not leave a comment.

Clarence T. | Overall Experience |
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Great service and super employees.

Timothy M. | First Impressions |
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The gentleman that took care of us was very professional and welcoming.

Avery L. | First Impressions |
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Customer did not leave a comment.

Tonja B. | First Impressions |
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Customer did not leave a comment.

Doris h. | Overall Experience |
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Great

Antonio G. | First Impressions |
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The facility is always CLEAN! The staff is always FRIENDLY!! The location is convenient and we feel safe while entering and exiting our storage unit! My husband and I highly recommend this location!

larry s. | First Impressions |
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We have not moved in yet, but have rented the space and the staff was "very" helpful in the process and showing of the unit. Thanks for all your help.

Earl N. | First Impressions |
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Fantastic, friendly, and above all, helpful as we finished a multi-state move that had gone not at all according to our schedule. Mr. Hawkins was a great help in getting us in the right unit, and the facility looks great. Bit of a long walk to get to our unit, but let's be honest - after a crazy move during a global pandemic, is a little walk really worth complaining about? The facility is excellent, and the staff friendly and helpful. Combined, they made the trying and difficult experience a whole lot easier for us.

Shelby I. | Overall Experience |
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Customer did not leave a comment.

ROBIN S. | Overall Experience |
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I love the staff here. They are great and helpful. I think the hours should be later than 7pm without paying more to access the unit. Only because I was there later than 7pm twice. Made it inconvient to get my stuff in and out with the big doors locked but still could finish after hours. The staff makes up for the slight inconvience. They are so great and nice. I was treated so well by them. Thank you all

Melinda C. | Overall Experience |
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All staff are amazing and extremely helpful! I never worried about my belongings being stored.

Gary G. | First Impressions |
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7pm lock up of large door is too early. Still daylight and load and unload move pushes the envelope ( we had to finish through small door).

Clarence A. | Overall Experience |
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All the staff Imet were very professional andvery helpful I rented trucks and storage unit the service was great.thank to all great job.

Barry H. | First Impressions |
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Excellent.... all aspects!!! Judy was Wonderful!! Thank You

adam s. | Overall Experience |
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Customer did not leave a comment.

Mickey K. | Overall Experience |
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Customer did not leave a comment.

TIMOTHY F. | First Impressions |
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Got stuck in an elevator for 45 minutes

Camille L. | First Impressions |
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Always used the same facility Excellent service A+++++

Matt S. | First Impressions |
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Customer did not leave a comment.

Regina G. | Overall Experience |
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3 years storing stuff there, never a late payment and when I told them I was emptying my unit only 2 days into the pay cycle I get NO rebate for the 28 days I wouldn’t be there! Then they underestimate my truck rental miles by 40 and I have to pay more! I will NEVER use or recommend UHAUL to anyone anymore!

Ransom T. | First Impressions |
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Customer did not leave a comment.

Eula H. | Overall Experience |
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Customer did not leave a comment.

Jennifer C. | Overall Experience |
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Customer did not leave a comment.

Joe E. | First Impressions |
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Very nice facility and manager.

Clarence Allen T. | Overall Experience |
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Customer did not leave a comment.

Jacob W. | Overall Experience |
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Customer did not leave a comment.

Mike Y. | Overall Experience |
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The best storage/rental facility in the country. I have used many coast to coast. Keep up the good work.

Scott B. | Overall Experience |
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Customer did not leave a comment.

Scott K. | Overall Experience |
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This place is always clean and well maintained!! The staff is excellent!! Very friendly and helpful each time I interacted!!!

Helen w. | First Impressions |
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So much added expenses to rent a cargo van for 24 hours

ROBIN S. | First Impressions |
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Customer did not leave a comment.

Susan H. | First Impressions |
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Customer did not leave a comment.

Jane h. | Overall Experience |
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Customer did not leave a comment.

Stephanie S. | First Impressions |
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Customer did not leave a comment.

Charles M. | Overall Experience |
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Excellent people. Only complaint was the hallway lights shut off when you're in your storage space and everything goes dark.

edward D. | Overall Experience |
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Customer did not leave a comment.

karen f. | First Impressions |
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Thank you for the pleasant experiene

Paul H. | Overall Experience |
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Customer did not leave a comment.

Vanessa L. | First Impressions |
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Customer did not leave a comment.

Marvin K. | First Impressions |
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Wonderful! Judy was great! They were short handed and busy. I know how stressful that can be. She handled it with no problem and still provided excellent customer service. Awesome employee!

karen b. | First Impressions |
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The set up in that building for getting in and out of it is horrible. Once someone gets into the back door bay your screwed and have to access from the front door. inconvenient for a rear unit.

John T. | Overall Experience |
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Staff was very helpful and friendly. Excellent crew (A+ Rating).

Charles E. | First Impressions |
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They understood my needs and helped me through the difficulties of moving.thank you so much. U are the best.

Olive Oil D. | First Impressions |
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Great service. Awesome facility. First class!

Katrina S. | Overall Experience |
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Great facility and wonderful staff! Would definitely recommend and will be using again for any future storage needs.

terry p. | Overall Experience |
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None

STEVEN B. | Overall Experience |
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Best U-Haul ever!

Kathy F. | Overall Experience |
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Exceptional service. Friendly, helpful and made my move so much easier.

Harber W. | First Impressions |
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Appreciate your availability when we needed

dennis m. | Online Move In |
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lady doing set up was excellent !!!!!

lawrence e. | Overall Experience |
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no comments

Don G. | First Impressions |
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Michael and his staff are very accommodating even when snow delayed my moving I highly recommend U-Haul of Johnson City!

David T. | First Impressions |
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The service is always friendly and quick. Even though the store was busy, the wait was reasonable!

Charles M. | Overall Experience |
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Employees went above and beyond to make sure it was a great experience.

Trista G. | Overall Experience |
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I hated that you couldn't schedule payment to come out ab certain day if the month only did it by date witch on a fixed income always made me late

Anthony J. | First Impressions |
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The truck was in great shape. Ran very well.

Anita T. | First Impressions |
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I appreciate the help.

Kenneth G. | Overall Experience |
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Excellent and modern facilities, knowledgeable and friendly staff. Well done.

kathy S. | First Impressions |
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The owner Chris was very thorough and professional. He took the time to show the storage unit in person and explain all the policies. The facility is easy access and clean.

denise M. | Overall Experience |
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I had no problems. While i was there

Scott H. | Overall Experience |
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They say they are climate controlled . I have been in a few other storage facilities lately and they are not climate controlled like they say . Some staff appear lazy and don't want to help you

Georgia H. | Overall Experience |
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The only reason I left was because my NC insurance would not cover my vehicle if it was stored in Tennessee.

tommy h. | Overall Experience |
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The employee who help setup the move in, helped accommodate a unit closer to the main door due to health problems, Easy to get in and out A+

Sherryda B. | Overall Experience |
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Great

Joyce V. | First Impressions |
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Helpful staff. Clean facility.

jennifer g. | First Impressions |
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Called great customer service my truck was waiting got a storage unit that day very clean explained everything will tell my friends if they need a truck or storage at uhaul in Johnson City tn

Grady Ed S. | Overall Experience |
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I was very pleased with the facility, service and friendliness of the staff.

seth f. | Overall Experience |
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The best experience I’ve had using a storage facility! The units were clean and easily accessible. Big plus was the security factor and the push carts for easy moving.

Michael M. | First Impressions |
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Very smooth experience. Would use U-Haul again.

THOMAS C. | Overall Experience |
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Couldn't have had a better experience these past 3 1/2 years! Incredibly clean and well maintained down to the customer restroom. Thanks to all of you that contributed to my positive experience!

tommy h. | First Impressions |
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Representative Worked with my ability so I wasn’t moving stuff to a further location.

Turula H. | Overall Experience |
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Very clean storage facility and reasonably priced.

Courtney L. | Overall Experience |
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Very convenient and clean- easy storage facility to use!

judy h. | Overall Experience |
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Great service...very accommodating in every way

Matt H. | First Impressions |
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Very friendly and patient.

Paul D. | Overall Experience |
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Everything was very good with storage location, but difficult time when trying to call. Always on hold for long time only to get some corporate office not actual location. Frustrating.

stefanie L. | Overall Experience |
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N/A

Christopher P. | First Impressions |
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found good price on locker. Was told that i got free lock with rental. Got text message with all info. Got to location no lock arguments with staff over small stuff almost made me leave.

Even N. | First Impressions |
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Nice and helpful staff. Worked with me to find the right truck and storage.

adam s. | First Impressions |
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Getting a storage unit was very easy and simple.

elizabeth E. | First Impressions |
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Great customer service

Carla W. | Overall Experience |
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I wanted climate controlled units and this facility met my needs. It was kept clean and the staff was always accommodating.

Donna H. | First Impressions |
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Clean, well maintained, well lit

Kenneth G. | First Impressions |
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Well run and modern. Great employees.

virginia b. | Overall Experience |
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Aaron brought my boxes to me and waited while we unpacked them she did a great job !! Very happy with my experience with uhaul Eunice was very helpful too!!

Elissa W. | Overall Experience |
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I had a fantastic experience from start to finish! I even needed to upgrade to a larger unit partway through my rental period and that was no problem :)

Anna H. | Overall Experience |
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It was easy and convenient!

Robert R. | First Impressions |
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Judy was excellent. Show me how to get in and out. She is a great representative for your company.

Stephen S. | First Impressions |
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I have rented haul trailers and trucks many times from this facility. They are always great for providing equipment and service. I am presently renting a month to month storage space.

MARVINE G. | First Impressions |
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I wish I had gotten the young man's name that assisted me and my husband. He was excellent! He was patient and his knowledge of the services was exceptional! Your facilities are clean and well lit!

Garry B. | Overall Experience |
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First rate customer service at this location

Don c. | First Impressions |
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Zion was extremely helpful at the desk as was the assistant manager on Sunday when we unloaded. The facility was VERY busy, but well organized and clean.

stefanie L. | First Impressions |
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Wonderful service!

Emily L. | First Impressions |
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Easy process to rent a unit and great customer service. The place is super clean. We feel really good about keeping our stuff here.

Robbie H. | Overall Experience |
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Very helpful and communicative.

Sherie Lynn S. | Overall Experience |
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I

bonnie c. | First Impressions |
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Most helpful and provided solutions.

Michael T. | First Impressions |
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It is very clean and nice! Very impressive place.

Brittany H. | Overall Experience |
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Proration. That is all...

Bonnie M. | Overall Experience |
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All staff were great.

Bryan F. | Reservation |
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Nice, friendly, and efficient service.

John C. | Reservation |
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Dealt with Miss Judy, Mr. Jack, and a tall young man. All three were very courteous and extremely helpful. They are all knowledgeable and worthy of recognition.

Justin l. | Overall Experience |
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The lafy that checked us put was very rude more then once the hole time we had tje unit

Marilyn B. | Overall Experience |
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Always accommodating. Always busy. The housekeeping staff are amazing! The place is always neat and orderly! I could live there

Carmen H. | Overall Experience |
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Thanks!

Kenneth F. | Reservation |
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Folks are very friendly and attentive

Connie B. | Reservation |
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Your Representative , a Mr. Green, had my reservation ready upon my arrival. He showed me several options and availabilities. Overall, it was a very professional and friendly experience.

Shelia K. | Overall Experience |
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The staff was very accommodating very professional and I would definitely recommend my friends

Barbara J. | Overall Experience |
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Great place to store your belongings! Always felt safe going to the storage facility and that is a plus. Thank you

Stephen M. | Reservation |
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Zion has excellent customer relation skills, he was personable, professional, pleasant and went beyond expectations in assisting us.

Courtney L. | Reservation |
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Easy to get same day service. Best price for storage in town

Norma L. | Overall Experience |
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Awesome team! Awesome Service! Awesome experience!

Ben R. | Reservation |
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Service was good, thanks. No complaints.

Tracy P. | Overall Experience |
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This is my fifth time using Uhaul storage both in Johnson City and Panama city. Next time I need storage I will be back.

MARY G. | Overall Experience |
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Very easy access, well lighted, very helpful, and accommodating staff. I have no complaints.

Timothy P. | Overall Experience |
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All was good

Carloyn M. | Overall Experience |
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For over a year the Uhaul facility was clean and staff was awesome to work with. Thanks!

Jayne M. | Reservation |
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The equipment staff in L.A. did not properly secure my vehicle to the tow dolly. They failed to secure tire straps to the wheels resulting in a delay in the second day of travel,

Bria W. | Overall Experience |
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the were very understanding of the reason we got behind in payment. was allowed to make a partial payment then pay balance when monies was available. The store manager was very helpful. will use again

john h. | Overall Experience |
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Wish we had used you to move us! Great experience with your company!

Randal B. | Overall Experience |
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Very nice facility and access was easy and convient.

ROBERT N. | Overall Experience |
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N/a

Ray C. | Overall Experience |
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No outside accessable units, had to load through a single access point.

Koreen K. | Overall Experience |
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Amazing facility!! Large clean and organized!!! Staff are so helpful and they actually answer you calls!! Thank you

hannah s. | Overall Experience |
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It was a great facility. My only comment was there was no prorated price cause I did not use the full month.

MICHAEL H. | Overall Experience |
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The store needs to update the in-house data system. Every time I went to pay my bill the computer system wasn't working. The staff were very rude at times and I felt like it was wrong.

Ralph J. | Overall Experience |
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The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

Ralph J. | Overall Experience |
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The staff was knowledgeable and very helpful. The facility was immaculate. It was a wonderful experience.

No reviews have been submitted for this location.

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