Customer Reviews for U-Haul Moving & Storage of Johnstown

1686 reviews

101 Broad St   Johnstown, PA 15906
(@ 2nd Av)

(814) 536-8973

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(814) 536-8973

101 Broad St
Johnstown, PA 15906
(@ 2nd Av)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Awesome customer service and the truck was great.

Kay C. 
Rating:
4.0

Do better for them don't be late with the order and everything will be okay. Thanks again.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Dexter H. 
Rating:
5.0

Loved the personalized service at the local U-Haul. They are courteous, prompt, kind, dependable, helpful and knowledgeable. Would recommend them to everyone. Did NOT like the nationalized phone system. To much time without reaching a person. Almost hung up, but glad I finally reached the local U-Haul dealer. They are the best!

Jennifer D. 
Rating:
5.0

Best customer service I've ever had at an equipment rental business.

Daren D. 
Rating:
5.0

Great service. Clean truck. Professional employees.

Daniel G. 
Rating:
5.0

This uhaul center is A+! Awesome customer service!

Edward D. 
Rating:
5.0

Associate. WAs wonderful!!!

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Marianne E. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Joe always comes through at a moments notice. ☆☆☆☆☆

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Lucinda C. 
Rating:
5.0

Customer did not leave a comment.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

Lynne M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
4.0

Customer did not leave a comment.

Rashon H. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
1.0

Multiple attempts (approx. 10 calls) made to contact via phone and no one would answer the phone. I figured the workers were busy, but after after multiple calls all day, no answer.

Kim C. 
Rating:
5.0

I really liked how much easier it made loading with the furniture dolly!!!

Kerry M. 
Rating:
5.0

Customer did not leave a comment.

Glenden S. 
Rating:
5.0

Customer did not leave a comment.

Morris G. 
Rating:
4.0

2 Major Cracks in windshield when i picked up truck, and only 1/4 tank of gas.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

parke W. 
Rating:
5.0

Y'all did a great job..staff was amazing. From picking up truck to returning.

Stacey S. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Great service!!!

DONNA C. 
Rating:
5.0

this uhaul location is one of the best !

Duane A. 
Rating:
5.0

The staff are very helpful, courtious and i would recommend the uhaul on boad street for storage and all your moving needs and rentals. Great Job Wonderful Staff mmbers there!!!

Linda S.  |  Overall Experience 
Rating:
5.0

The U-Haul Crew went Above and Beyond their usual duties and capacities to assist me with all of my U-Hual issues and concerns...... Kudos to all....... I highly recommend all to Johnstown U-Haul Storage 15906

Laurie K.  |  Overall Experience 
Rating:
5.0

Amazing service as always! Thank you Johnstown team!

William B. 
Rating:
5.0

Customer did not leave a comment.

dennis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Not a thing

candace F. 
Rating:
5.0

the girl that helped us was wonderful

STACEY K. 
Rating:
5.0

The staff was professional and helpful. I would give the young man that waited on me both when I picked the truck up and dropped it off two thumbs up!

bill B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Sally F. 
Rating:
5.0

It is ludicrous how U-Haul sends me to locations to pick up U-Haul trailers far away from my U-Haul storage unit!!!!! I make reservations to pick up at the same location I rent from and U-Haul inconvenience me by sending me to another location to pick up my trailer!!!!

Leroy B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Keep your great customer service and good prices for the public. Thank you!

Judith P. 
Rating:
4.0

Remove the required credit card to reserve equipment. People don't trust sites.

DAVID M. 
Rating:
1.0

Customer did not leave a comment.

SANDRA H. 
Rating:
5.0

the U-haul website was not very good it said i needed a new postal code but it would not accept my actual correct postal code

Scott H. 
Rating:
5.0

Cheaper rates for extending the use of the truck. We had furniture that wouldn't fit into our new house and had to wait until the next day to move it elsewhere. It was not a cheap "storage unit" overnight to say the least. The customer service at this location was excellent, however the lock to the rear door latch did not work, so I was not able to lock the truck overnight.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

great place , great people, always use them. THE BEST

john B. 
Rating:
5.0

Staff and equipment were fantastic!

Ronnie J. 
Rating:
3.0

Associates were friendly but not wearing masks which made me uncomfortable.

ALYSSA T. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Kylie Orr was very helpful,courteous and just very nice. went over contract with efficiency and pointed out all details of return. She was very good.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

Ricky D. 
Rating:
4.0

Take better care of your fleet vehicles and make sure there aren't any leaks.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

SHMUEL R. 
Rating:
5.0

Ty

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

TIKA A. 
Rating:
5.0

The associate ensured that we received our fuel discount, and even explained the best way for us to rent moving trucks in the future to meet our future moving needs.

Alyssa S. 
Rating:
5.0

Kylie was absolutely wonderful very understanding, hope I rent from her again

NICHOLAS G. 
Rating:
4.0

Customer did not leave a comment.

PRINCEEN I. 
Rating:
3.0

Customer did not leave a comment.

Yulissa B. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Better drop off location directions.

Laura V. 
Rating:
5.0

Always friendly and courteous. Nothing to improve on

Shane B. 
Rating:
1.0

Was not aware that I had to drop off at the same location that I picked up. Had to go out of my way not only to pick up but also drop off. Called in and got nothing but attitude and told it's not a big deal it's only 5 miles but they are not the ones paying for it, also the customer service representative was very rude and raised his voice in disrespect for no reason. He definitely needs talked to about his customer service skills or lack of. Very very disappointed with the entire process.

Wayne D. 
Rating:
5.0

Keep doing the same good job

michael H. 
Rating:
5.0

Joe is awesome....can't thank him enough for his outstanding customer service.

Christian R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Laura V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Never had any issues. In and out in 10 minutes. Everything is good!

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

ALBERT L. 
Rating:
5.0

A well oiled machine, the grounds were clean, very well marked on where to park and return the truck. With minutes a staff member came out to assist, and complete the paperwork. Our experience was flawless from Morgantown to Johnstown...Tank You

antoinette H. 
Rating:
5.0

Customer did not leave a comment.

Akil B. 
Rating:
5.0

I was very happy with U-Haul.

Glenda S.  |  Overall Experience 
Rating:
4.0

Not a thing from my visit. Cooperative nd informative employees. Thank you.

Wayne W. 
Rating:
5.0

Excellent customer service!!!!!

SHERRIE S. 
Rating:
5.0

Joseph Litvin was very helpful and accommodating. Our daughter's dorm items remained safe, secure and clean the entire time it was in storage. Would highly recommend this location.

joy h.  |  Overall Experience 
Rating:
4.0

Employees were friendly and helpful!

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The two guys that were sub constructed to help my son move. Were great.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

daun B. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Very good

steven S. 
Rating:
5.0

Great service

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

I love Joe and the crew!! They are awesome and I'll will always recommend u-haul to everyone.

Akil R. 
Rating:
5.0

Customer did not leave a comment.

Cortney H. 
Rating:
5.0

Customer did not leave a comment.

Jenna C. 
Rating:
5.0

Customer did not leave a comment.

Brooke K. 
Rating:
5.0

Drop off location had great supply of packing, sealing, lifting and moving materials and equipment. I wish I had known about this before we made the move.

Jackie B. 
Rating:
5.0

Always friendly and helpful. Never had any issues

Ashley Y. 
Rating:
5.0

Customer did not leave a comment.

Leonard P. 
Rating:
5.0

Joe was very helpful!

Alexis G. 
Rating:
4.0

Tell where lock box is.

Renee D. 
Rating:
5.0

Nothing. It was excellent. Will go there every time.

Rebecca E. 
Rating:
5.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

giani C. 
Rating:
4.0

It was a painless experience. I was pleasantly surprised at how easy it was to return the trailer. I didn't even have to get out of my vehicle.

NATHAN R. 
Rating:
5.0

The staff/management at the local U-Haul location has been helpful and accommodating with my storage needs.

JACQUALIE H.  |  First Impressions 
Rating:
5.0

Joe Litvin and his staff members are helpful and courtious . I always use U Haul for all my moving and storage needs. Very friendly and helpful, reccondmend to all my friends. Thank You Joe Litvin

Linda S.  |  First Impressions 
Rating:
5.0

I've worked in customer service for 30 years. Storing my vehicle at the Johnstown Uhaul was a great experience. Jim Litvin is always kind and helpful. He is knowledgeable and his staff is pleasant to work with. Jim IS the face behind the Uhaul name. His dedication to outstanding customer service should be recognized.

FRANCINE O.  |  Overall Experience 
Rating:
5.0

Joe is wonderful to work with, knowledgeable, kind, always easy going. I'll miss working with him.

Karen C.  |  Overall Experience 
Rating:
5.0

Provided all the necessary space needed and gave us units that were convenient to access. Very friendly staff.

william j.  |  Overall Experience 
Rating:
5.0

Great service every time I conduct business there!!

jerry m.  |  Overall Experience 
Rating:
5.0

Much appreciated!

TODD W.  |  Overall Experience 
Rating:
5.0

Joe and his staff have always been so helpful, knowledgeable, with every question I had. I have rented many moving trucks and even a van multiple times over the years. This was my first unit I ever rented, with the experience before ng a 10 out of 10 for sure. They never made me feel like anything other than the most important customer even though I called and asked many questions, multiple times. I will always patronize this business, for the kindness and knowledge they showed and shared everytime!! Joe and his team are the very best!! Thank you , is just not enough!! Your services are appreciated, and your kindness will never be forgotten!! Thank you Kristyn Palmer

Kristyn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tesia n.  |  Overall Experience 
Rating:
5.0

All staff members were patient, friendly and very helpful.

Douglas S.  |  First Impressions 
Rating:
5.0

The staff was always so friendly! They were available to assist me in whatever I needed. I stored my items at the Uhaul storage space for over a year and never had a problem.

Dawn B.  |  Overall Experience 
Rating:
5.0

They where very helpful

tesia n.  |  First Impressions 
Rating:
5.0

Dealt w/ Mr. Litvin who has excellent customer relations! He represents UHaul well and his willingness to want to help me with what I needed so close to Xmas was valuable service! TY U-Haul!

FRANCINE O.  |  First Impressions 
Rating:
4.0

N/A

Mary Jo P.  |  First Impressions 
Rating:
5.0

What a fabulous find!! The staff at this facility were phenomenal!! They were responsive and great to work with!!! I would use them again if the need arose!! Thanks for everything!!!

Susan T.  |  Overall Experience 
Rating:
4.0

The only negative aspect of this facility is there is no elevator to access the 2nd floor storage area. The staff was very accommodating throughout the rental experience.

jan k.  |  Overall Experience 
Rating:
5.0

Joe was very helpful and a pleasure to work with. The whole process at this facility was outstanding! I would recommend them!

Deborah K B.  |  First Impressions 
Rating:
5.0

Joe is always so kind. He goes above and beyond for his customers!

KRISTIE J.  |  First Impressions 
Rating:
5.0

Would highly recommend, Joe was extremely helpful .

ANNA A.  |  Overall Experience 
Rating:
5.0

Our U-Box service was excellent. Thank you

Teri T.  |  Overall Experience 
Rating:
5.0

Joe is A Great Guy!! Great Help there always and Helpful anytime i was in. Great Management, Loved the service at this Location.

keith t.  |  Overall Experience 
Rating:
5.0

It was safe with the U-Haul truck and the facility at our destination. Thank you for that and employee help as well. I love the U-Haul experience!

CHRISTINE P.  |  Overall Experience 
Rating:
5.0

The staff was very professional and friendly while answering questions, showing me the storage area and processing my paperwork.

jan k.  |  First Impressions 
Rating:
5.0

The staff was so helpful and worked well with us. I would highly recommend this facility!!!

Mary B.  |  Overall Experience 
Rating:
5.0

The staff and facility were very nice and helpful.

Crystal B.  |  First Impressions 
Rating:
5.0

Excellent service

DEANNA K.  |  Overall Experience 
Rating:
5.0

very very good thank you

Ronald R.  |  First Impressions 
Rating:
5.0

great help easy

Dean G.  |  Overall Experience 
Rating:
5.0

We used Uhaul moving West and when we were coming back, we also chose Uhaul for the experience! Both Joe in Johnstown and Steve in Millcreek(SLC, Utah) were friendly, helpful, and knowledgeable!

Ray C.  |  Overall Experience 
Rating:
5.0

Good job

wayann h.  |  Overall Experience 
Rating:
5.0

Everyone worked hard to get us the best deal. Chad was especially helpful when we came to put our things in the storage unit. The place was very neat and clean and the unit itself was immaculate.

Mary B.  |  Reservation 
Rating:
5.0

The staff was very helpful and friendly.

Linda W.  |  Overall Experience 
Rating:
4.0

Very good

Paul G.  |  Overall Experience 
Rating:
5.0

Everything was great but the storage units alone inside of the storage where we store our stuff could use some lights on the ceiling that would be very helpful other than the ones in the hallways

Rosemary S.  |  Overall Experience 
Rating:
5.0

Great Staff, very nice and professional. Answered all my questions and concerns. Reasonable Storage Unit Prices.

candace f.  |  Overall Experience 
Rating:
5.0

Excellent experience. The manager is very helpful!

Jill D.  |  Overall Experience 
No reviews have been submitted for this location.

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