The double doors into the hallway of the units were not well maintained--they didn't latch well.Beth H. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, AR 72401
(Off Hwy 49)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.ricky R.
Customer did not leave a comment.AURIAN M.
Customer did not leave a comment.Jeff B.
Customer did not leave a comment.BRENT C.
Customer did not leave a comment.TERESA O.
Customer did not leave a comment.Bart F.
Customer did not leave a comment.Michael P.
Everything was good except overpriced paid $70 to rent a car hauler for 2hoursScotty K.
Customer did not leave a comment.stanley B.
Getting more people in the store to help peopleDAKOTA D.
Customer did not leave a comment.Latoya W.
All I can say to this is, keep up the good work. Customer service, over the years, has declined greatly, and too often, the customer doesn't feel appreciated. U-haul Moving and Storage of Jonesboro raised the bar. Excellent customer service made pick up and drop off a great experience. We were greeted, our needs were met and taken care of, and thanked upon leaving. The employees were on their A-game, helpful and friendly. We will definitely be using them again in the future, and will be highly recommending them to friends and family. Thanks U-haul!Sabrina M.
Customer did not leave a comment.MATTHEW L.
Very helpful. Short wait timeROBERT J.
Have used this dealership several times now and each visit and experience was exceptional!MICHAEL H.
Customer did not leave a comment.SANDRA H.
Despite having a reservation to rent a truck and furniture dolly I arrived to find the employee telling me there were no dollies in the store. They employee said the only option was to BUY an old wooden dolly they had in the back. I preceded to go through the contract process and a separate transaction to purchase the dolly and was told my truck was outside. I went out to find the truck was literally boxed in between other trucks. I went back inside and a new contract was created for a different truck. This entire interaction took a half hour so I missed the window for getting into the building I was helping move from and had to wait an hour until the next time slot (due to Covid restrictions). I had planned for the entire experience to take 2 hours but because of the delays at the store it ended up taking 3 and a half hours. After all of this, I return the truck and the employee gets on the computer for few minutes then says "Ok, you're good to go." only to look on my credit card later and see additional charges from U-haul with no explanation for it. When the combined charges are over triple the advertised price and more time is spent trying to rent the truck then loading and unloading it, something is very wrong.SCOT F.
Customer did not leave a comment.SHELIA M.
Friendly, helpful, & staff that is very knowledgeable about there rentals and your situation. I have used there services for years and it has been amazing!! â¤ï¸LAKITA L.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.Zachary R.
Customer did not leave a comment.Barry W.
Customer did not leave a comment.Adam C.
I was very surprised that I was required to give up my passport for the use of a truck. The Uhaul rep said it would be put in a safe,which was not the case. I rent Uhaul's all the time,but never experienced a situation like this.WILLIAM J M.
Nothing, everyone was kind and helpful. CourteousANNETTA N.
Customer did not leave a comment.Gregory W.
Customer did not leave a comment.RICHARD A.
Customer did not leave a comment.Greg O.
Customer did not leave a comment.Joe W.
As for picking up the truck and trailer no improvements need here!! The gentleman who assisted us was awesome arranging everything for us at 5:00 on a Friday evening. We were in a horrific situation with our car broken down and still having hundreds of miles to get home. Thank goodness for your knight in shining armor! As apposed to turning it, in the guy wanted us to back the trailer in and unhook the trailer from the truck because it was "too hard" for him and he much younger than my husband. Much customer service improvements could be used there.sherry T.
Pick up took nearly an hour even with having completed the reservation on line.Bruce B.
Very nice employee, clean environment, and affordable prices.Catina M.
Customer did not leave a comment.FRANCO F.
There was only one guy in the store for help and for some reason nobody was able to get good internet connection unless we hooked up to u-hauls guest wifi. So it took a while to figure out how to do it online. But we figured it out and ended up taking long enough to get help from the one guy who was there and he was really busy.Nathan S.
The price seemed a bit high but overall not a bad experience.Kelly P.
The customer service could be betterDominique J.
Customer did not leave a comment.Jesse D.
Waited for about 15 minutes at the turn in spot, sent wife in to see if they had more than the person behind the counter, she waited a few minutes but was never acknowledged. I came in and the guy behind the counter said are you just turning in. (Dumb question he saw the 26 foot truck in the turn in lane) He said there is a guy working the lane, (which obviously we had not seen) so we went back out to truck waited about 5 minutes, started honking the horn, was just locking up the truck and about to drive away with the keys when the other guy meandered out and asked if we were turning in. (another dumb question) Just drove from GA to AR, unloaded the truck, tired with people waiting for us at a restaurant, and we have to deal with these dip shits.STEPHEN M.
Customer did not leave a comment.Jesus R.
Chase was the worker who rented us the truck because of him our move costed more than double what it should have. He wouldn't listen to what we said, he did not explain anything to us, was so rude that we weren't able to purchase packing supplies or get a storage unit. He ignored us and chose the size truck, the miles it would take, and the time we needed truck. Because of the smaller truck he made us take we were unable to get all of our belongings in it and lost half our stuff. He refused to help us and put us 2.5hrs behind our schedule, and we ended up struggling so much that we had to keep truck longer due to being behind schedule and we had to find a storage unit from a different company. Miserable experience all the way around I will not use this company again for anything and this is my 7th or 8th complaint without it being addressed so I will make sure everyone I know does not make the mistake of using uhaul in jonesboro ar.Megan W.
Customer service was excellent but there wasn't enough staff. Had to wait over 30 minutes each time I came.Lori W.
The customer service was horrible. The owner's managerial skills were beyond terrible. I was horrified. The owner broke customer confidentiality and we were extremely embarrassed.Kimberly F.
Customer did not leave a comment.Jovon B.
Customer did not leave a comment.Alan B.
Customer did not leave a comment.James T.
The staff was knowledgeable and very helpful.RON R. | Overall Experience
Customer did not leave a comment.Melvin J.
Manager didn't have my u-boxes ready when I was suppose to pick them up. He delayed me 2 days before he said he would have them ready. The reason he delayed me was because none of the workers on staff that day had a forklift license. This was on a Saturday. I called him and he didn't do anything to solve the issue. Called corporate and they said there would be a licensed forklift operator there the next day at 1pm. The next day he was there but only loaded 3 of the 6 boxes because the forklift quit working. Then I had to rent a truck and pay my movers to go there and empty the boxes in the truck and bring the truck to our house and unload. It cost me an additional $400 to do that. It was a total disaster moving with this U haul company. What should have been done in 1 day took me 3 days and I only moved 8 miles down the road. Managers are getting complacent with their jobs.KENDALL O.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.JAMIE P.
Very professional and kind employees. Was fast and easy pick up and return plus the young man outside was very nice and backed the truck up for me since it was parked close to a pole and I was concerned about the mirror scraping. Excellent serviceKaren W.
Customer did not leave a comment.JEREMY J.
Customer did not leave a comment.DIRK L.
Customer did not leave a comment.SHARLA N.
They were efficient, safe, clean, and informative!ELIZABETH B.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.TONI H.
Thank you.don c. | Overall Experience
They were greatBENJAMIN C.
Customer did not leave a comment.LANCE T.
Customer did not leave a comment.JUSTIN D.
Customer did not leave a comment.JUSTIN D.
The personnel at the store was very courteous and helpful. They really gave us good advise and made sure all of our needs were met.Trebor B.
Customer did not leave a comment.DUSTIN C.
Customer did not leave a comment.MARION H.
Customer did not leave a comment.LEN F.
Customer did not leave a comment.LINDA F.
Have used this facilities several times. Great experience every time. Customer service is excellent. Equipment is always well maintained and ready to go upon arrival.WILLIAM V.
Customer did not leave a comment.David C.
I was a little confused as to why I had to have proof of residency in the same location that we were renting. I do understand that things happen, however, people move jobs, residence, etc...and need reliable transportation. At first I could tell the sales person had had a bad day/ or maybe just felt like being clear was a better option, but it threw us off. However, once I showed up with proof he seemed much more accommodating. Overall I did feel put off but by the end all needs were met.Amanda D.
Not a thing, dude behind the counter was excellent to work with.Klinton M.
The pickup and drop off locations were Excellent. The problem seems to be with Regional Uhaul who double booked my rental truck and called to request I return it 2 days early. I need to request credit on my rental since I returned it early.angela J.
None: customer service was absolutely greatRACHEL F.
Customer did not leave a comment.SUSAN S.
The truck had quite a lot of exterior dents and dings. There was duct tape flopping along one side of the windshield. The oil light was on, but I was told it had plenty of oil.Tim D.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.ANGELA B. | Overall Experience
I do not like the fact that the sales representative was adamant about taking a photo of my debit card with his PERSONAL phone. When I told him no, he got belligerent and was rude. I will NEVER use your services again.Jerry W.
Customer did not leave a comment.Shirley L. | Online Move In
Customer did not leave a comment.Kevin B.
Everyone was very friendly and very helpfulmike O.
Customer did not leave a comment.Bryce P.
We did the online drop off. No one came out to the tent to help us. We followed all directions and ended up doing it online. The online version was perfect for us at drop off.shelley M.
These guys were very friendly. The customer before us complained about the price, but they still rented a dolly. We thought the price was fair. Overall: good jobMARTHA F.
Customer did not leave a comment.Kelly V.
Customer did not leave a comment.Hunter S.
The staff had great customer service skills , however, the Uhaul Truck itself drove horribly (even after I pressed the button on the gear shift).Cryshana H.
Customer did not leave a comment.SOPHIE J.
Customer did not leave a comment.Regina or Mike H.
Customer did not leave a comment.Lori P.
Customer did not leave a comment.Kenneth M.
Customer did not leave a comment.DAVID C.
Customer did not leave a comment.BARRY G.
Lance , who I talked with, was exceptional in customer service and I give him âï¸âï¸âï¸âï¸âï¸ Thanks !Charla L.
The manager was a great person all around with my reservations and when I returned the U-haul.Stacy B.
Staff were great to work withRoberta G.
Customer did not leave a comment.Jade P.
Great experienceTimothy Y.
Everybody that helped me from the reservation to when I returned the truck was very nice and professional. I have no complains at all.Angeline M.
Customer did not leave a comment.Pam C.
Even this worker couldn't believe we brought back a tow dolly at the price he saw.ANNA M.
Customer did not leave a comment.thomas S.
Customer did not leave a comment.Bob K.
Customer did not leave a comment.eric s. | Overall Experience
Steven was friendly and very helpful. He was straightforward and made the process comfortableElliott B. | Overall Experience
Excellent place for storage when needed. Manager is very friendly and helpful as was the staff.Debbi G. | Overall Experience
Only problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.paul W. | Overall Experience
Customer did not leave a comment.paul W. | First Impressions
The process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .Donnie M. | Overall Experience
The Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, ARMike P. | Overall Experience
Customer did not leave a comment.Jeri M. | Overall Experience
They were a lot pricier this at homeJeremy T. | Overall Experience
Outstanding customer service experienceDonnie M. | First Impressions
The service was excellent! Would highly recommend.William K. | First Impressions
Great customer service. Employees have positive attitudes and facilities are well maintained.Terry R. | First Impressions
Excellent serviceJaime C. | First Impressions
Every time I get a u haul connection the service and equipment has been above the expected level 👍Sandra H. | First Impressions
The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.Mitch M. | Overall Experience
We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.Thomas S. | Overall Experience
This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.Andrew S. | Overall Experience
Katie davis was out standing and went above to make sure everything was taken care of!!jessica f. | First Impressions
The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.Pamela K. | First Impressions
The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.Mitch M. | First Impressions
Great overall, just wish we were able to contact the individual location easierMichel K. | Overall Experience
I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬Ken G. | Overall Experience
Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.Kristin F. | Overall Experience
Took very good care of us 😁Colleen J. | First Impressions
EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!Max G. | Overall Experience
Great customer service that is important in any business Steve and his coworkers are awesomeVeonia J. | First Impressions
Would definitely use again, great staff and management.DALE I. | Overall Experience
CLEAN..AFFORDABLE...FAST...QUICK SERVICEBRYAN T. | First Impressions
My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.julia c. | Overall Experience
They were great.Gail M. | Overall Experience
Excellent customer service. I will be back whenever I need another storage unit.Shannon C. | Overall Experience
Very polite and helpfulRobin S. | Reservation
They took over an hour to find our reservation.Paul M. | Reservation
very nicelasha b. | Overall Experience
The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.William G. | Overall Experience
Staff was courteous and informative.KENNETTA T. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!