Customer Reviews for U-Haul Moving & Storage of Jonesboro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jonesboro

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Mahdi A. on

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DEREK P. on

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Robert M. on

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Teach the bald guy how to talk to customers. Stood there looking for email 10mins . looking for my lease because he needed to see it. Then he told me I needed a physical copy. Should of stated that fact first and not waited til I looked for the copy on my phone. He turned a bad day worse. Had to drive home to get and return. He thinks it made it better by thanking me for returning, must have only been worried about getting toilet paper for the shop and not worried about the customer. I only know that because a women came and stated he needed to get other things as well, she stated he was only worried about himself.

Fransisco L. on

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Better customer service, the young people that work there act like snobby like they dont want to help you, when I returned the equipment, the person that unhooked the trailer just pulled the hook up out of my truck it could of damaged my truck or the equipment, he also slammed the trailer down so loud , just poor customer service

Dennis M. on

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Samuel M. on

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Not a thing!

Heather H. on

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The app did not work properly. It kept either telling me I wasn’t at the right location (my gps showed the EXACT address) or telling me there was no connection. The staff was great even though they had computer issues inside as well. The app problems happened both at pickup and drop off. I wasn’t even aware I didn’t complete all the steps until I was at Walmart 5 miles away and it alerted me thinking I was at the return location. Just seems like for a convenience system it is extremely slow and glitchy. The two people working Friday night when I picked up were helpful and patient.

William T. on

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James T. on

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Less time on hold on the phone

James W. on

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David W. on

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The trailer that I rented could have been swept out and cleaned a little better but I was overall satisfied.

Clarence J. on

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Clint S. on

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Great customer service!

Dennis C. on

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Annette B. on

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Gary W. on

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Experience was good. Equipment worked well for my intended use. Trailer ready when requested and counter service friendly. Would use this location in the future if the need arises.

steven M. on

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Oscar B. on

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Thank You for the Great Service!!!

Finis K. on

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Sandra H. on

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Every time I get a u haul connection the service and equipment has been above the expected level 👍

Larry C. on

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margie M. on

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very courteous knowledgeable and quick. Had us in and out in no time at all. Kudos to all

John P. on

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Explain the return process a little better when location closed.

Larry F. on

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lisa P. on

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David V. on

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Jennifer I. on

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Don't charge an exorbitant fee for returning after hours.

Nathan H. on

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Thomas B. on

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Linda B. on

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We were told one price by a worker but when we dropped off, we were overcharged. We will not use uhaul again

Karen K. on

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Wonderful and cheerful customer service.

Tashonia G. on

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Michael P. on

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The manager did his best to make up for the lacking on the service of the pick up point.

Gary C. on

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Raymond R. on

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Mitch M. on

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The people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.

Thomas S. on

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We had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.

Andrew S. on

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This location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.

jessica f. on

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Katie davis was out standing and went above to make sure everything was taken care of!!

Pamela K. on

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The customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.

Mitch M. on

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The guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.

Michel K. on

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Great overall, just wish we were able to contact the individual location easier

Ken G. on

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I had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬

Kristin F. on

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Getting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.

Colleen J. on

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Took very good care of us 😁

Max G. on

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EXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!

Veonia J. on

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Great customer service that is important in any business Steve and his coworkers are awesome

DALE I. on

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Would definitely use again, great staff and management.

BRYAN T. on

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CLEAN..AFFORDABLE...FAST...QUICK SERVICE

julia c. on

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My first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.

Gail M. on

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They were great.

Shannon C. on

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Excellent customer service. I will be back whenever I need another storage unit.

Robin S. on

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Very polite and helpful

Paul M. on

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They took over an hour to find our reservation.

lasha b. on

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very nice

William G. on

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The staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.

KENNETTA T. on

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Staff was courteous and informative.