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Kianna H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Jonesboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff on Red Wolf were always friendly and helpful. BUT the app is the absolute WORST. I was moving from out of state and used it to reserve truck, etc but it kept Canceling my reservation! And when I arrived to get my truck and supplies, there was no reservation for me nor an appropriate storage room! I had to use another facility! Then, when I was moving from storage to my home, I went In Person to the local facility to reserve my truck. I got a call the next day telling me that the large truck I'd reserved wasn't going to be available until hours later so I'd have to take a small one instead. Because I'd hired movers, this was a big problem. I was MAD!! I don't feel at all comfortable referring anyone to use UHaul, especially using that app, which is a joke. This sure made a tough situation (moving) waaaayyyyy harder and more stressful! You need a complete makeover with that app. And explain to me why the truck I reserved wasn't available the next day....????? Not happy.....
DONNA B | Overall ExperienceVery helpful and friendly.
Angela R | First ImpressionsAll of the employees here were knowledgeable and friendly! Wonderful group! Keep up the good work!
April b | Overall ExperienceEverything was great and I will be back when I need yall again
RAYMOND R | First ImpressionsMs. Joyce was a jewel.
Carolyn B | First ImpressionsWhen we arrived and asked where the unit was out of 4 people no one was exactly sure
Tommy E | Online Move InVery friendly staff and excellent services.
Josh S | Overall ExperienceVery friendly staff. They even gave us restaurant recommendations because we just moved to Jonesboro.
Josh S | First ImpressionsThe starting and stopping of rental storage was easy. However every time I went into the store to get something the wait time was incredibly long.
Heather T | Overall ExperienceEverything went smoothly
Kathy C | First ImpressionsThe guys at the store were super friendly and helpful!
ANNA C | First ImpressionsFacility doors broken so any one can enter; the unit door was very difficult to unlock and supposedly it was a climate controlled that only worked half of the building.
Jorge O | Overall ExperienceAbove and beyond. I really appreciate the service and accommodations that was bestowed upon me. And everything was easy and no hassle. Thanks yu.
Maycola H | Overall ExperienceOnly one staff and I stood in line for 50 min after driving 3 hr and the ony reason I didn't leave is because I had reservations and needed to move into my storage unit. Uhaul management needs to do better. Thank you
Georgia L | First ImpressionsI was moving my things out and had some furniture left sitting next to the fence. I had to go get a trailer and when I returned my things were in the dumpster. I had already went inside to tell them I needed the dumpster unlocked that I was moving. They said ok but don’t put any furniture in there. So for them to throw my things away.
Tonya B | Overall ExperienceAbove and beyond expectations!!
BILLY W | Overall ExperienceVery handy
ROBERT C | First ImpressionsThe self-storage units very clean and well light, and I really appreciate they help me out ,with the rental agreement and show me where my self-storage unit be at. And they are really friendly and helpful to their customers. Thank you and nice doing business with you
dennis w | First ImpressionsThe storage units here are poorly maintained. Many of them have roof leaks so using them is taking a risk of your items getting wet.
David H | Overall ExperienceI rented a unit from the local uhaul location. To start off the rep put me in the wrong unit on my contract. I went up there hours later to move my things into the storage unit. My access code did not work. I had to go inside and find out that I was not set up right. The lady rep apologized and fixed it and said that I would get a month free even after I paid for the month. I asked her if it was set up on auto draft she confirmed. I waited for the payment to come out and it never came out and I was told that I was late. I talked to the manager and he stated that it was my responsibility to make sure I’m paying it on time. I ended up getting angry with him and I moved out and went with a better company! I will not be back!!! I highly do NOT recommend to anyone! There is a HUGE communication problem at this store! There is also a problem with the yard they have there! Every time I went to my unit I would have to go inside and have them move tow boxes out of the way. It is super inconvenient to have to spend 10 minutes to wait in line to ask an employee to go outside and move their equipment to get the unit you rented!
Amanda B | Overall ExperienceGlad uhaul is affordable and convenient
mark m | First ImpressionsWhen I went to close the building one staff member was very unhelpful. While I was waiting to be helped he got on the phone and then when he got off the phone he walked around aimlessly. He never even asked if he could help me. When the other worker finished with who he was helping I had to ask if I could finally be helped. I won’t be back.
Shelly T | Overall ExperienceThe online system did not wirk well. I had to confirm and reconfirm my order. The lights in the halls of the stirage untils are slow to respond. Some of the sliding handles on the locks stick. But overall, I was able to store materials and get access to my storage. Get something to hold open the stirage hall door. Sweep the halls. Fix the front door of the store.
Lise M | Overall ExperienceIt did not appear anyone ever cleaned lanes in front of units , I picked up screws and nails every time I went there. I seen glass piles in same spot for weeks, uhaul equipment was parked in such away it was hard to get in and out , I never seen anyone patrolling lot although I was told there was I went there two or three times a week as I had craft stuff stored there and it was a bit scary after dark
Donna S | Overall ExperienceWhen I picked up truck, gas tank level between a1/4 and 1/2. When I dropped it off, that’s where the level was. I still had to pay 14$ . Ride was very comfy. I couldn’t figure out how to play my music. Otherwise, everything was great. Thank you 😊
Lucy A | First ImpressionsEverything worked out well. Thanks
SUHUA F | First ImpressionsSteve was absolutely amazing! My entire stay! His staff Cody and many others were great!!! I appreciate you all recommending to everyone
Jasmine V | Overall ExperienceI made it safely, thank you so much and have a blessed day.
LECHELLE S | Overall ExperienceExcellent customer service from the first time I called for prices on my Unit I rented to in person super friendly and knowledgeable about their job and customers . Thank you for a excellent storing and moving process .
Amy W | Overall ExperienceVery satisfied
SHERRY R | Overall ExperienceFacilities manager was very helpful and knowledgeable.
JOE B | Overall ExperienceMy problem was that when I called to extend my rental I was told I could but when I made it to pay I was told I couldn't and only had a couple hours to find storage and find help to unload truck, had no choice but to rent storage unit from U-Haul cause the day was about over. Didn't understand how could agreement change in a hour when I already had truck.
darin b | First ImpressionsAwesome
Rosemary J | Overall ExperienceThe gas pricing was way to high and due to the deposit, I didn't have the extra money to put back in gas so instead of getting my deposit and filling up with gas I had to pay almost six dollars a gallon and that made me very unhappy. But it is what it is. And left me with no funds for food or anything. But the staff was great!
KESHA J | First ImpressionsThank you for good service!
Chaerie W | Overall ExperienceAwesome Thanks
Rosemary J | First ImpressionsCatherine Fleming, the employee who helped me, was very friendly and knowledgeable. I also really enjoyed talking with her. Let her know her fellow English major, Daniel Freudiger, would like to take her out sometime.
Daniel F | First ImpressionsWish the hours were more convenient.. if I feel as though if I wanted to go to my storage at 2200 I should be able to go....or even 0600.
Baleria P | First ImpressionsGot to the U-Haul rented a truck and a storage unit left to load my stuff drove back just to realize I never actually got my storage unit after I paid and showed proof of my drivers license. I had to drive back to get my id and debit card because my information never did get finished processing in their system.The guy kept trying to give me a hard time and also down talk the new employee so unprofessional if you ask me .The storage unit was so ran down looking and very small for a two bedroom home I Couldn’t use the storage unit and they couldn’t give me anything larger I wasted my time and money just to be play with all day I will never go back
Deanna S | Overall Experiencewasted my time and money just to rent a u-haul truck for a 2 bedroom home that fitted everything just to move into a storage unit that I thought was for a 2bedroom the guy tried to convince me that my stuff would fit inside knowing it wouldn’t so to anyone who looking for a storage be sure to ask how it looks before paying your money !I will never use this place again
Deanna S | First ImpressionsThe owner was extremely helpful and accommodating at move out. The facility is we maintained however the unit I was given had a tear in the roof and birds inside. I let the manager know and had to wait several days and the roof issue was not fixed. On my move in day he taped up the ceiling but it was done poorly. The issue was the same upon move out. Based on everything else I think this was an isolated occurrence. The owner helped me with a truck and car dolls rental upon move out and she was extremely helpful and knowledgeable!
Kristal Y | Overall ExperienceSteve walked me to the unit and answered all my questions. He also helped me with how to find movers in the area. I appreciated his dedication to customer care and his easy going style.
BRIAN F | First ImpressionsClean, great, secure and our things in storage (most of our house) was in storage there for nearly two years. Everything was secure and maintained well! Steve is an EXCELLENT Manager of the place too. If we ever need storage or moving equipment again, we will definitely be back!
Shannon P | Overall ExperienceThe manager and his staff were amazing, helpful they deserve recognition for what they do
Lisa S | First ImpressionsThe double doors into the hallway of the units were not well maintained--they didn't latch well.
Beth H | Overall ExperienceThe staff was knowledgeable and very helpful.
RON R | Overall ExperienceThank you.
don c | Overall ExperienceSteven was friendly and very helpful. He was straightforward and made the process comfortable
Elliott B | Overall ExperienceExcellent place for storage when needed. Manager is very friendly and helpful as was the staff.
Debbi G | Overall ExperienceOnly problem was they failed to check me out of the units once I notified them they were empty. I received a late notice on payment which I did not owe.
paul W | Overall ExperienceThe process was smoothly executed by staff, who was extremely proficient, very friendly, and eager to assist .
Donnie M | Overall ExperienceThe Jonesboro store is the NICEST U-Haul facility I have ever used!! Steve and his staff are very professional and very helpful. I've used them multiple times and always been satisfied with the service. I've rented trailers and a storage unit from them and things could not have gone better. Great Job!! Mike P. Jonesboro, AR
Mike P | Overall ExperienceThey were a lot pricier this at home
Jeremy T | Overall ExperienceOutstanding customer service experience
Donnie M | First ImpressionsThe service was excellent! Would highly recommend.
William K | First ImpressionsGreat customer service. Employees have positive attitudes and facilities are well maintained.
Terry R | First ImpressionsExcellent service
Jaime C | First ImpressionsEvery time I get a u haul connection the service and equipment has been above the expected level 👍
Sandra H | First ImpressionsThe people in the office were very helpful. The General Manager knew me by name and was very friendly each time I came in.
Mitch M | Overall ExperienceWe had damage to a few of our items in our unit, specifically a bed. The manger handled the situation very poorly. Luckily the corporate office was made aware and they properly resolved the issue.
Thomas S | Overall ExperienceThis location has always been helpful, even recommended a great restaurant to eat at since I am new to the area.
Andrew S | Overall ExperienceKatie davis was out standing and went above to make sure everything was taken care of!!
jessica f | First ImpressionsThe customer service I received on the phone was excellent!!! They we're awesome about reserving a storage unit for me when I'm moving back to the Jonesboro area very soon from so far away.
Pamela K | First ImpressionsThe guys at U-Haul were very helpful. The store was very busy for a Saturday afternoon but they dealt with me and every other customer as if we were the most important. They were friendly and respect.
Mitch M | First ImpressionsGreat overall, just wish we were able to contact the individual location easier
Michel K | Overall ExperienceI had a climate control unit. King Mattress was ruined by water coming up thru the concrete, no moisture barrier below the concrete. Because I hadn’t taken out additional insurance No compensation!🤬
Ken G | Overall ExperienceGetting access was difficult since the staff (except for the manager) could never find my boxes in the system. Staff couldn't schedule time to see box since only manager had access to forklift.
Kristin F | Overall ExperienceTook very good care of us 😁
Colleen J | First ImpressionsEXCELLENT service, facilities and the personnel very helpful! Extra KUDOS to the General Manager Steve who goes the extra mile in service!
Max G | Overall ExperienceGreat customer service that is important in any business Steve and his coworkers are awesome
Veonia J | First ImpressionsWould definitely use again, great staff and management.
DALE I | Overall ExperienceCLEAN..AFFORDABLE...FAST...QUICK SERVICE
Bryan T | First ImpressionsMy first few months with this facility was good. However when it came time to end my lease it was a disaster and cost me 4 months and lots of bank fees. My poor mother got caught up in it also shame.
julia c | Overall ExperienceThey were great.
Gail M | Overall ExperienceExcellent customer service. I will be back whenever I need another storage unit.
Shannon C | Overall ExperienceVery polite and helpful
Robin S | ReservationThey took over an hour to find our reservation.
Paul M | Reservationvery nice
lasha b | Overall ExperienceThe staff was nice & helpful however, we paid for climate controlled, the 4 time we were on site the air conditioning was not working and 90+ degrees. I don’t believe we got what we paid for.
William G | Overall ExperienceStaff was courteous and informative.
KENNETTA T | Overall Experience