Customer Reviews for U-Haul Moving & Storage of Jonesboro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Jonesboro

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TONY R.
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Customer did not leave a comment.

octavia W.
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WILLIAM M.
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Kiora B.
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Acahia P.
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LEON M.
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Great costume service Truck clean

BRAYLIND H.
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Keep up the great service!

MICHAEL L.
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Customer did not leave a comment.

mack G.
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Customer did not leave a comment.

LEROY H.
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You are doing it already. Keep up the good work.

APRIL R.
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The vehicle needs an alignment badly and the transmission hesitates and jerks when starting from a complete stop.

Kenneth W.
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Service with respect.

JANET J.
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Customer did not leave a comment.

Sonya L.
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CHRISTINE T.
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princess S.
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James W.
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KHAYLA M.
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RACHEL P.
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JUDITH B.
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At first, my reservation was lost, never logged into the computer. But the young lady who took my information; had a good attitude making everything good. So the man who took my reservation and never logged the information, I am not happy about that. Judy Rice

southside p. | Overall Experience |
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Louis Manual is an awesome and Outstanding manager keep up the excellent service

JUDITH S.
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Customer Service was great, representative was patient and very helpful with picking up my u-haul. They were also great with the returning the u-haul. I will recommend this site for great service.

michele B.
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Customer did not leave a comment.

jessica b. | Overall Experience |
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MORGAN G.
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The owner/managers customer service is at an all time low. They gave me a truck that required a muscle bond man to lift the door. I was told that this was all available at time time even though the reservation had been made! The gas was lower than on the printed receipt and I took pics and uploaded as requested.... That was a waste of time and didn't matter to them at the time of return. They have a terminal that declines cards, and the manager had a nerve to say, maybe you don't have enough money! Really?!?! For a purchase that was $8.60? Finally when his unprofessional behind uses another terminal, the sale goes though. No apology or anything! Why this guy is a so-called owner, I don't know. This was my first and last move using this location! Beware!!!!

CYRILLE SERGE VA M.
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Customer did not leave a comment.

Kolynta M.
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TIMOTHY J.
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I'm just going to say this it is bs that I get charged for after hours fee y'all suck for that 😡 and matter of fact I didn't get hear there was going to be a after hours fee so I'm really mad

JAYSHAWNA W.
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Great customer service. It was a smooth transaction. The lady who helped me was very knowledgeable. My truck was waiting outside by the time we finished our transaction.

KARIM A.
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rachel L.
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kavon H.
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Great. Job. Outstanding service 👍🏿

Theo S.
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The process was painless - - from the on line booking experience to securing the van that was rented, to returning it - - I had no issues. Additionally, both team members I encountered when securing the vehicle and returning it provided excellent service.

BARBARA S.
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I have always had excellent service every since Lewis has been the manager at the Battle Creek location. From the time I walk in to the drop off time, customer service is excellent. Battle Creek is not the closest Uhaul to me. It's the one I always choose first.

JESSICA B.
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Customer did not leave a comment.

Jarail M. | Overall Experience |
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I wouldn't recommend no one to put they things at that location

Robin L.
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Mr Manuel was great, polite and professional. I will definitely be using this location again.

MARTIN H.
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Citivia S.
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kinika S.
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bobby a. | Overall Experience |
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Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.

SUNDRA L. | Overall Experience |
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The waiting time became extremely long for customer service over the phone.

Tyler W.
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Customer did not leave a comment.

Valerie S. | First Impressions |
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Customer Service was very polite, Peaceful atmosphere.

JOI B. | Overall Experience |
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Customer did not leave a comment.

BRUCE W.
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The manager Louis Manuel was very rude and inconsiderate. When I asked questions that was in reference to the rental. I was brushed off and told I was wasting his time.

Chazmonne S.
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JAMES H.
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PEREZ A.
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Ronnie A.
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Louis and is crew are the best in the industry. Everyone is always happy, friendly, respectfully and helpful.

Crystal C.
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Customer did not leave a comment.

Athena K.
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TONYA B.
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I can't say anything about improving the atmosphere or the agents because it was highly effective. Thanks

JULIAN R.
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The gentleman who checked us in was polite and happy to help us. Somehow the size of truck we selected was not available and he gave us a larger one for the same price. His customer service was exceptional. He even discussed storage options with us. When dropping off, the same gentleman was there and remembered us immediately. He was very friendly and courteous. Another team member also gave us some useful advice for future moving. Overall, it's a great location and I would highly recommend.

SHARON T.
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No professionalism what so ever

LOVELY T.
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Make sure that each vehicle is safe and in good running conditions to be on the road to drive. Plus clean. I deserve a credit back for what I've had to deal with.

ANGELA H.
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Customer did not leave a comment.

BRANDON R.
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This is by far the best experience I've had with Uhaul. These guy were very efficient they had me in an out in 15 mins.

TNORE I.
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Customer did not leave a comment.

Laverne L.
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From walking into the door till returning the truck the people there the guys are absolutely amazing and marvelous thank you so much.they know how to turn a bad situation into a great situation I let them so much and I thank them for helping me.

Norman W.
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Improve the website UHaul.com. Could not extend reservation online. 20 minute wait to speak to phone rep to extend the reservation. Extremely inconvenient. Also, website stated that I had no insurance, which was false.

chris R.
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This Trailer was bumping on the trailer hitch . When I stopped it would bump, when I started off it would bump all the way to Florida. i told this place when I tried it out and they told me that was natural as it was the hydraulic brake coming back and forth. That did not sound right to me but they were the expert's.

Carolyn G. | Overall Experience |
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The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully Carolyn

STEPHANIE L.
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Customer did not leave a comment.

BETTY B.
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I know you guys are busy, but please please please answer the phone. I was running late got caught up in traffic/ rain ......called and called before 6pm ...NO Answer. Instructions are available on line, but sometimes there is a NEED for conversation with a real person. Thanks

Felicia W.
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The woman at front counter has a snobbish attitude didn't get her name wish I would have. She's doesn't interact well with customers. Trucks gotta be rigged with the gas usage/ mileage

KATHERINE S.
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Customer did not leave a comment.

Keith K.
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Everything was great

CARL S.
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Keep doing what is already being done.

BENNIE C.
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Keith N.
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I think you are alresdy doing what your customers want, just keep doing the same things

David N.
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Raymond H.
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Well Done! ... Easy Access and Courteous Agents.

Renee J.
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TAMESHA S.
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Kristin C. | Overall Experience |
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KELLY G.
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Make sure the truck is clean and had no blunts in them

SHAWN L.
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It was very nice to receive a clean truck inside and out. The customer service was great and I highly recommend this location. The location in riverdale would not rent a van or truck overnight unless it's a certain size per their manager.

LATRICE B.
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Reuben H.
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CESAR R.
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Thanks

FONDA M.
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Customer did not leave a comment.

VICTOR B.
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JOANNE P.
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Shorter hold time at initialization

Timothy B.
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N/a

Jozsef G. | Overall Experience |
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Customer did not leave a comment.

Karen B.
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Email said to pick up key outside, but had to go inside

ALEXANDER R.
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IM NOT YOUR CLIENT! STOW EMAILING ME

OLIVER G.
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TAMIKA R.
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TRACY O.
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cyrstal R.
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DArwin W.
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Associates need to work on their attitudes. Not very hospitable. But equipment fine.

UNA R.
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Satisfied with service

DARRYL C.
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Customer did not leave a comment.

Robert A.
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NICHOLAS L.
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Picked up truck got to destination to load opened truck someone didn't service truck with the dolly. Highly ticked.

SHARON P.
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The service and attention to my needs was well meant. Thank you.

JAMESINA C.
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Customer did not leave a comment.

Tamiko S.
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Employ more ppl to work at the counter so that ppl won't have to wait very long in line, I usually get there early with my reservation so I get seen as I walk in, before it gets busy... Other than that I'm very happy every time I rent from this location.

NII K.
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Pleasant staff. Problem solvers. Dedicated. Good attributes to have during a pandemic!

James L. | First Impressions |
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Joseph was very knowledgeable and helpful

ANTOINETTE J.
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All was excellent

VON J.
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Customer did not leave a comment.

Danny H.
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Customer did not leave a comment.

JOHNATHAN J.
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The entire team at the Battlecreek location is outstanding!

ANthony H. | Overall Experience |
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Customer did not leave a comment.

SHAR-DAY S.
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ANGELA W.
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Nothing had a very fine experience. No problems at all.

Winfrey W.
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Customer did not leave a comment.

FELICIA W.
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This location was ok but the one on highway 85 by captain d's is straight B.S. customer service is crap. Manager is B.S. he is worse than the employees. Please don't get a truck from that location. I had a problem called the customer service number to complain and he said if I called back he would cancel out the request again. If I wasn't like I am today I would have let him have it. Never received a call back from the person over him this has been a week now.

Samantha B.
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Customer did not leave a comment.

ladrina e. | First Impressions |
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Customer did not leave a comment.

Thomas J. | Overall Experience |
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Customer did not leave a comment.

Niteria H. | Overall Experience |
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Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.

winford M. | Overall Experience |
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They , the Staff were always busy doing something to keep the facility on the up & up.

derreyl b. | First Impressions |
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Awesome Owner and team

Tiffany W. | First Impressions |
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The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.

Audrey W. | Overall Experience |
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Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .

Thomas J. | First Impressions |
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Customer did not leave a comment.

Avrietta P. | First Impressions |
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Employees were very nice

Takayas R. | First Impressions |
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It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storage

N'Dieye D. | First Impressions |
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The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.

staniece h. | Overall Experience |
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Lovely staff!

Keena H. | First Impressions |
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Great customer service

LACINDA B. | First Impressions |
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I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experience

Nicholas W. | Overall Experience |
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Great service. Very helpful.

RONZO P. | First Impressions |
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Very pleased very professional

Deborah w. | Overall Experience |
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Awesome, especially Manuel. He's was a God send. Thank you!

Calicia T. | First Impressions |
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Awesome friendly individuals ..

tommy g. | Overall Experience |
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Even though i didn't have insurance all of my furniture were ruined. I had mold mildew on everything. The storage wasn't seal to protect my future. I lost everything and its not fair to me to have

charlie t. | Overall Experience |
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I will continue to use U-Haul as my storage the staff of smiley friendly courtesy each and every visit

Robin B. | First Impressions |
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Everyone that I encountered was pleasant and helpful and professional! Thank you!

Barbara F. | First Impressions |
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Everyone was very nice

Miriam W. | First Impressions |
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Owner very nice

GARY R. | Overall Experience |
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Great experience

Nakitha J. | First Impressions |
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Great the staff very professional. Excellent team work. Thanks again Uhaul

Gloria W. | Overall Experience |
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I was advised that I had access to the unit until 10 PM but I drove 30 minutes to get there by 9 pm and could not get into the unit. Otherwise it was ok.

loyce p. | Overall Experience |
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the u haul was okay but the doors are to heavy to open

amber w. | First Impressions |
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Although I wish that you all have more storage units at the bottom level and not at the top

JESSICA T. | Overall Experience |
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Staff person was not available when I arrived. I called in advance and spoke with the call center and explained that I would be arriving. No one was there til 3. I had to reschedule. Delayed for 1hr.

Brittany B. | Overall Experience |
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The representative that took my payment wasn’t paying any attention to me and then called the very next day from a scam phone number asking about me moving my things when I had just paid the bill.

James G. | Overall Experience |
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Np 22nd

Nichelle T. | Overall Experience |
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Place is dated and need remodeled

VALERIE W. | Overall Experience |
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I would like to thank the u- haul staff for being helpful with in store visits as well as phone calls and every way to accommodate me during the last two years.Very nice manager and staff.

Emmanuel P. | Overall Experience |
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All associates need to be on the same page when signing people up for vehicles. 1 woman associate enforced a rule that your number had to be called to rent a car and my phone was dead charging .

Kenneth h. | Overall Experience |
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The manager has a bad attitude and makes smart comments. He does not seem to value customers.

Reyna T. | Overall Experience |
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Son excelentes tanto el personal como las instalaciones mil gracias por su servicio.

Jacqueline B. | Overall Experience |
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I am pleased having used the services at the Jonesboro GA location. The staff were very customer oriented and I recommend this ocation any time you need the use of a storage facility. Thanks U-Haul.

lashawn p. | Overall Experience |
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The staff was very nice and friendly. I didn't need much but if i did ask for something the staff was very helpful. All of them are truly awesome. Thank you.

Rosemarie C. | Overall Experience |
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Management was very rude ,managers said one thing and did another ,management was not truthful we’ll not ever return back to this location

MELANIE B. | Overall Experience |
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Prices were a little high for storage units.

Stacy G. | Overall Experience |
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No comments

SHIRLEY R. | Overall Experience |
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Great service

David g. | Reservation |
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Lady was very knowledgeable and kind..thank you.

RAPPSODI A. | Overall Experience |
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Keep up the good work...Thank you...

dionea d. | Overall Experience |
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The in-store staff was not nearly as friendly as the phone staff; the phone staff was indeed top-notch.

ardrey s. | Overall Experience |
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The staff were wonderful to me , I moved my things in The on sight storage for the 30 days,I had to wait on a closing date to move in my new house so the free 1 month storage helped out so much Thanks

benjamin s. | Overall Experience |
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I truly highly appreciated such great wonderful staff they all go over and beyond the call of duty to make your visit with them a very full feeling pleasant safe one the staff at Tara Uhaul the best

SHERONICA S. | Overall Experience |
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Great customer service, friendly staff.

CATHERINE B. | Overall Experience |
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Safe and secure

No reviews have been submitted for this location.

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