Customer Reviews for U-Haul Moving & Storage of Jonesboro

5,096 reviews

7308 Tara Blvd   Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)

(770) 471-7956

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 471-7956

7308 Tara Blvd
Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Everything I needed answers to was provided and customer service was totally awesome. I would highly recommend this location to all my friends. I am very satisfied and pleased

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

TOLLY R. 
Rating:
4.0

Customer did not leave a comment.

TOWANDA E. 
Rating:
5.0

Have more equipment available to prevent shortage and longer wait time

NATTY D. 
Rating:
5.0

Probably explain that I'd have to go online and before finishing with the U-Haul truck that i have to go online and fill out information before turning in the truck. I had to go back to the building and get the info i needed to close out the account and my phone was dead so i tried calling the info center and they took forever to get on line

VERNIKA N. 
Rating:
1.0

The woman that was in charge was VERY VERY VERY RUDE, soon as I pulled into parking lot she came outside fussing at me then went back into building. I get out the car and go inside, she is assisting the customer behind me while I'm standing at counter. I ask many questions and every response was her being smart or nasty. My wife told her she's being unprofessional but she didn't care bout how we felt or what we thought. She literally responded and said that out her own mouth. I Asked her how much will I get back after I bring truck back and she said you not getting anything back and I know you supposed after good truck return. At long as she works for Uhaul you will always have bad business or reviews At this location. I just want my portion that's returned to customer back into my account. Please help!!!

TAVARUS R. 
Rating:
1.0

The truck was making a loud noise and the manager had a nasty attitude

ANITRA M. 
Rating:
4.0

Customer service was great!

TABITHA M. 
Rating:
3.0

Customer did not leave a comment.

ARNOLD G. 
Rating:
4.0

Continue the great service.

THEODORE J. 
Rating:
5.0

Your Mgr was great at the time I was there.

Avrietta P.  |  First Impressions 
Rating:
5.0

It was all good.

MARK J. 
Rating:
4.0

Customer did not leave a comment.

Penny D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CARLOS W. 
Rating:
5.0

Customer did not leave a comment.

DARLENE D. 
Rating:
5.0

Customer did not leave a comment.

PAUL N. 
Rating:
4.0

Customer did not leave a comment.

DANNY R. 
Rating:
4.0

The person that helped us with our rental was an exceptional employee and very helpful.

BARBARA P. 
Rating:
4.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Nothing!

WAYNE T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

SHAYVONNE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim A. 
Rating:
3.0

Customer did not leave a comment.

Mary T. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

This one one of the best locations with a warm & friendly service. The Manager Doneeshai is doing a wonderful job . I do recommend this location 100%.

SAHEEDAT S. 
Rating:
5.0

Good team

CELESTE F. 
Rating:
5.0

Customer did not leave a comment.

RASHAAD M. 
Rating:
4.0

Customer did not leave a comment.

Levale M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEIDRA S. 
Rating:
4.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Customer did not leave a comment.

JERRELL S. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
3.0

Customer did not leave a comment.

Valerie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frederick N. 
Rating:
5.0

Customer did not leave a comment.

WINTA H. 
Rating:
4.0

Dominick provided outstanding excellent customer service. I had a reservation so my wait time was minimal, my truck was cleaned and ready to roll. Great overall experience.

SHEMEEKA C. 
Rating:
1.0

The manager there is very rude . And any time you talk to someone who says my facility ...and they don't own it ...you already know what you're going to get. There are several times that I called I stayed on hold more than 15 minutes and there has been times that I have called and that was a lot of horseplay and profanity in the background. I was not happy at all at this location.

SHALUNDA M.  |  Overall Experience 
Rating:
5.0

Great counter and customer service. Great Team!

DEBRA M. 
Rating:
4.0

Customer did not leave a comment.

LUCIUS G. 
Rating:
4.0

Truck needed to be serviced because it was sounding very weird. The truck also needed air per warning on vehicle panel.

HELENE M. 
Rating:
5.0

Outstanding service

RALPH P. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIO V. 
Rating:
4.0

I really appreciate all the help I received from Doneesha. She provide excellent customer service!

April J.  |  Overall Experience 
Rating:
5.0

Your guys really helped me out. Your staff was great & friendly

KEVIN J. 
Rating:
5.0

Ask for Consocous I probably spelled her name wrong but she was Top Notch Patient Kind and Professional she was Amazing ❤️🙏

REGINALD K. 
Rating:
1.0

I was charged twice the contract stated the truck was full however it was on empty. They said I went 90 something miles when I only traveled 17 miles both ways.

ANTHONY S. 
Rating:
1.0

At first glance the cargo van appeared to be clean but after driving for about 10 mins, I noticed that the van reeked of urine. I own a balloon business so I rent the vans to make deliveries and I couldn't return the van without being late for my event. It is clear that this location doesn't throughly clean their vans because there are spiders webs under the seats and we saw a roach crawling around the cup holder. This is unacceptable and I will not be returning to this location to rent ever again.

ASHLEY W. 
Rating:
5.0

Customer did not leave a comment.

SADE H. 
Rating:
1.0

What a horrible experience when do you how many times in my life and never have I been treated so disrespectfully and I have my staff treated so disrespectfully as this woman at this location and her employee. I do hope I get a call soon.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

VINNETTA B. 
Rating:
5.0

Customer did not leave a comment.

MYRA J. 
Rating:
5.0

Customer did not leave a comment.

BARBIE F. 
Rating:
5.0

Customer did not leave a comment.

ZALIKA J. 
Rating:
5.0

Customer did not leave a comment.

garland b.  |  First Impressions 
Rating:
5.0

The general manager, Doneesha McDowell, is par excellent! She is friendly, personable and professional all in one! Whether it's on the phone or in person. She makes the rental experience seamless, quick and efficient. have used a lot of different Uhaul locations for storage and truck rentals over the years and she is overall the best person for the job that you can get. How blessed you are to have her as an employee, she is an tremendous asset to your company, don't let her go!

Olivia L. 
Rating:
3.0

I did not have a registration, and the customer service rep said he had no vehicles available. I left, went online to make a reservation, the vehicle was at this location. I had to driveback and wait in a long line by this time to get the vehicle. The guy acted like this was normal. So inconvenient.

ROLINDA L. 
Rating:
5.0

Customer did not leave a comment.

SAEN R. 
Rating:
5.0

Great customer service to

LARRY J.  |  First Impressions 
Rating:
5.0

Very knowledgeable

Martha G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY W. 
Rating:
5.0

Everything was great especially the customer service

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

EILEEN B. 
Rating:
5.0

Customer did not leave a comment.

Kathy M. 
Rating:
1.0

Customer did not leave a comment.

ARIANE K. 
Rating:
5.0

Customer did not leave a comment.

TONY R. 
Rating:
5.0

Customer did not leave a comment.

LAKEINYA D. 
Rating:
5.0

Great customer service . Everyone at the store was so polite , kind and appreciative of my bussiness..

JAIRO C. 
Rating:
4.0

Customer did not leave a comment.

WILLIE C. 
Rating:
5.0

Nothing they were ready

FRANCISCO F. 
Rating:
3.0

Nice but the truck we had was jerking really hard

TIMETRIUS B. 
Rating:
5.0

Customer did not leave a comment.

BERNICE M. 
Rating:
5.0

Customer did not leave a comment.

ALVERA L. 
Rating:
5.0

Customer service was great. vehicle was decent inside, however, the vehicle was in need of a front wheel alignment. The wheel was jerking all over the road.

PATRICIA A. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
2.0

My experience with this location was not a good one. I think the company or should I say this location is over charging the public; I have never in all the years with using uhaul paid the prices that this location has charged for same day. Especially for a cargo van.

CONTORIUM K. 
Rating:
5.0

They did a great job here and were very professional.

EDWARD B. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

LAKEINYA D. 
Rating:
5.0

Customer did not leave a comment.

KIONNA W. 
Rating:
5.0

Staff was excellent

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

MINNIE J. 
Rating:
4.0

Customer did not leave a comment.

JARISE E. 
Rating:
5.0

Customer did not leave a comment.

CONROY C. 
Rating:
5.0

Customer did not leave a comment.

SHA'KESHIA G. 
Rating:
4.0

For starters when a customer makes a reservation could you notify them in advance if you don't have the requested equipment! I had reservation at Hwy 85 location but was sent to Tara blvd due to truck not being available. Down sized from 26ft to 20ft only to arrive at next location and truck not available. Now I was left with a 15 ft which would cause me to make more trips

JOHN J. 
Rating:
2.0

Hire more professional people with better attitudes. People who want to work there. And no more sarcastic people or ones who use their phones in your face consistently and any other rude things that, that location AND the location at Southhampton Rd... They make me never want to use U-Haul again.

BRYAN M. 
Rating:
5.0

All is good, Customer service is great. Service good .Truck well good.

LEROY H. 
Rating:
5.0

Customer did not leave a comment.

RONNIE A. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL J. 
Rating:
2.0

Get rid of people's attitudes, and stand by your price that's giving and stop overcharging customers.

FRANKLIN P. 
Rating:
5.0

I've been renting from this location for many years. This van I had needs maintenance. Dinged up pretty bad Warning lights Cracked Odometer Shield Squeaky Brakes Not very clean I'm used to better Van's I'm a loyal and long time customer Thanks Mr Parsons 678.772.7915

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

CLAYTON H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES L. 
Rating:
3.0

Too many requirements to rent - cell phone - 2nd phone - email - I forgot my cell phone - had to go back home to get it before they would rent to me

KEITH W. 
Rating:
1.0

Sales representative enjoy talking more to others instead of helping people waiting in line the movers that are representing you show up late and load the truck roughly stretching and rubbing your furniture all over the place

LYNN H. 
Rating:
5.0

Nothing

CALVIN C. 
Rating:
2.0

They charge me 50.00 dollars for taking off my lock with a hammer. The employee could have let me use the hammer and take my lock off . Then they didn't want to give me a r eceipt.

SARAH B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leigh F. 
Rating:
1.0

Try not to rip your customer off they charge me 50.00 cash to remove a lock. Then was told that they could not give me a receipt. The young man told me that it would take one hour to remove the lock . It take him 10 minutes the most just to take a hammer and beat the lock off. They pocket the 50.00 dollars when they could have let me use the same hammer and save me the customer some money. I would have been willing to put some money in his pocket if that was the case.

SARAH B. 
Rating:
5.0

Very Very Very impressed with the customer service person. He was the only one there that morning and HAD HIS HUSSLE ON !!! I wish I could remember his name because I wanted to use it in this review. Attention U Haul - he is the one that drives the Genesis. You probably know by now that he can run your entire operation. Talent, Skills, and Hussle !!!

WILLIAM H. 
Rating:
3.0

Hour of Operation on Sunday should be until 7pm in my humble opinion. Thanks.

Rodrick H.  |  First Impressions 
Rating:
2.0

Rent me a vehicle that is clean. not all beat up and everything is working properly. The truck that I just rented was dirty, every body panel had multiple dents and scratches. The tail gate wouldn't close all the way so the interior stayed on all the time. The passenger side window would not roll up from the driver's side switch. The drivers side seat was stained in multiple spots. The fuel and mileage was incorrect. What happened to having an associate walk you around and viewing the inside of the vehicle with you. When I complained about the condition of the vehicle and the lack of customer service your associate gave me a condescending look and just walked away.

JOHNNY W. 
Rating:
1.0

Customer did not leave a comment.

evelyn l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENARD B. 
Rating:
5.0

Nice guys! Very informative team!

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA B. 
Rating:
5.0

Manager & worker Kevon provide exceptional Customer Service. This feedback is given lightly. Former Customer Service/Human Resources Manager

MARIE J.  |  First Impressions 
Rating:
5.0

On line check in could work a little better with less problems logging information.

Robert E. 
Rating:
5.0

Premier customer service

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

SARAH B.  |  First Impressions 
Rating:
5.0

Excellent customer service

SARAH B. 
Rating:
5.0

Very good service

BORIS M. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

I believe his name was Kyon very professional young man very helpful at the Battle Creek store in Georgia

LATONYA M.  |  First Impressions 
Rating:
2.0

I PURCHASED UNIT #2408 ON WEDNESDAY 21st of July I tried to move some things in my storage on Saturday 24th of July my gate access key didn't work I was stuck behind the gate and couldn't get out for three hours I called customer service I was on hold for 50 minutes they finally gave me a code to open the gate so that I can get out the very next morning I went back to to storage unit still my key wouldn't work I went to the front office and was told that an employee there had sold the storage unit that I purchased on Wednesday 21st of July to a Michael Wilson I was very disappointed because I had a delivery of a bedroom set that was supposed to be delivered on Saturday but the delivery driver called in sick thank God or they would've been delivery to a storage unit that an employee sold to someone else that was supposed to have been my unit!! THE STORE MANAGER KEVON SMITH GAVE ME A LARGER UNIT FOR THE PRICE OF THE SMALLER UNIT THAT AN EMPLOYEE GAVE TO SOMEONE ELSE TO FOR THE INCONVENIENCE WHICH WAS NICE BUT I STILL WASN'T SATISFIED WITH THAT UNIT BECAUSE ITS UPSTAIRS THE FLOORS ATE WOOD AND LOOKS AS IF THE FLOORS OPEN UP AND SOMEONE CAN ENTER MY UNIT FROM THE UNIT UNDERNEATH AND STEAL MY THINGS!!! THANK U CATINA CRAWFORD

Catina C.  |  First Impressions 
Rating:
1.0

I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.

Shanika G.  |  First Impressions 
Rating:
5.0

Super nice plp

LUIS R.  |  First Impressions 
Rating:
5.0

The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so much

Patisa F.  |  First Impressions 
Rating:
5.0

The whole staff at this facility was awesome!

CHAUNCEY J.  |  First Impressions 
Rating:
5.0

Staff is very detailed. Helpful Professional Everyone I encountered

KAY J.  |  First Impressions 
Rating:
5.0

Good service

Nicole P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cortlin s.  |  First Impressions 
Rating:
5.0

Thank you for all the services your company provides.

Zandra L.  |  First Impressions 
Rating:
5.0

Customer Service was very polite, Peaceful atmosphere.

Valerie S.  |  First Impressions 
Rating:
5.0

Awesome Owner and team

derreyl b.  |  First Impressions 
Rating:
5.0

Great the staff very professional. Excellent team work. Thanks again Uhaul

Nakitha J.  |  First Impressions 
No reviews have been submitted for this location.

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