Kevon was awesome. Rental was quick and efficient, he was honest and assisted me through the process.MAGGIE P.
Customer Reviews for U-Haul Moving & Storage of Jonesboro
Jonesboro, GA 30236
(corner of Tara Blvd and Battle Creek)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.beatrice h. | Overall Experience
My order was transferred here from the Uhaul at 7469. My experience with the order I placed at this location was HORRIBLE!! 1. I ordered a truck, movers and storage space online. Website said open at 7, for there door says 9. Sign says call mgr if needed: No answer, can't leave VM. Couldn't get truck. Help number on contract FROM UHAUL was for Storage Source. Who? What? Can't use mobile to get truck. Apparently they contract out to them for storage?? How am I supposed to know???? After repeated calls and many, many frustrating tears, (I'm 68, and paying movers by the hours) to various numbers, finally talked to Uhaul. They transferred my truck order down the street. Great, however, when it came to â€œwhere is my storage unitâ€ they didn't have my order and none available. Contacted the original place and this is where I find out they contract out, they don't have my order and none available. I had to leave and find a new storage with Public Storage. This move started at 8 to pickup truck; movers at 9 and truck driver at 8 for 3 hrs. We didn't finished until 2:20!! I was highly frustrated and cannot believe this. When I tried to locate my original order for all 3 services, the site kept saying error. I was told I would be getting a $50 credit. I need $500!!! and a massive apology for the for anguish this day caused me. By the way, I have used UHaul in Philly in May, June 2021, and here in Atlanta in October 2020 and never experienced anything like this. In fact up North, UHaul is A-okay, this 7569 location uses storage contractors???? Tell a person upfront!!!! Up North Public Storage is not on my favorite list. Down here they turned out to be A-Okay. For now. I'm just throughly disgusted with this order. SINCERELY!JUSTIN W.
They need more helpâ€¦. Busy locationANGELA A.
Customer did not leave a comment.JANA B.
The initial wait was a little long, however, the customer service that was offered to me was excellent. The young lady that assisted me was quite helpful and courteous. The store may be understaffed.ERAINNIA B.
Customer did not leave a comment.RASHAAD B.
I called the second day of rental and told the GM that i needed to keep the truck longer and i was very polite, this woman said to (well how do you know if there is not a reservation for it already and then says i nees the truck back today and a friend of mine says what is this woman problem she then rudely hangs up on me, i called your 1800 number was on a mega hold for over a hour and still never got a response. Been with y'all for years but I doubt will ever see a future of my money again or anyone i know cause ill tell the world to go somewhere elseCARLOS G.
I have had my storage unit for several years and I am never late due to my account being on auto pay. Recently I had several fraud transactions on my bank account, and I was forced to cancel my card. Through the process of protecting myself, I didn't realize Uhaul was one of accounts connected to my card, and would be affected until I received a letter informing me. I called the location, and spoke to a lady that was very rude and unprofessional. She spoke over me and when I corrected her pronunciation of my name she mocked me. I also asked her about waiving my fees and she informed me that they would have needed to know in advance about my situation. I asked " so I needed to let you know in advance that someone would be committing fraud on my account?" I asked her for the Store Manager or customer service. She said she would transfer me to customer service, but I somehow got the Morrow location instead. The lady at the Morrow location successfully transferred me to customer service, but I was hold for an hour. The Jonesboro location need a lot of work on their customer service. During the time I have had my Uhaul storage, I have been locked in the storage facility by the staff, the restroom is always filthy, verbally attacked by a staff member for a delinquent account that was not mine, and now this. If you didn't include the people in this process , I would recommend Uhaul to my friends and family.Shanika G. | First Impressions
Customer did not leave a comment.ERNEST W.
Customer did not leave a comment.Demarcus B. | Overall Experience
Customer did not leave a comment.LOIS B.
This was the best location yet Very professional and courteousKARL S.
Customer did not leave a comment.JACQUELINE B.
Can't think of a thingKAY J.
Customer did not leave a comment.CINDY D.
Update or improve the Return Equipment After Hours sign in app trying for over 160 minutes to sign and approval code,had to call in to "800" number after getting back home this needs to be addressed it's too dangerous seating on a dark empty lot waiting for reply,.Thx-uALFRED J.
Nothing. I received excellent service.MYRA B.
My reservations was moved to this location. Was originally scheduled for a location near my house at 170 Oak Manor 30214. And it cost me about 30 miles in extra that I didn't need to pay but I did. And the gas was not completely filled we let them know but they deducted nothing off of it we brought it back full.DIANE S.
Customer did not leave a comment.MELVIN N.
Jeffrey was awesome, very professional, and quick to get me in a Uhaul.jasmine S.
Customer did not leave a comment.FREDERICA C.
Customer did not leave a comment.STACEY B.
Customer did not leave a comment.JOHN G.
Tire strap came loose; but still held car.JOHN G.
Customer did not leave a comment.Clinton M.
Customer service agent. Mr Harris was courteous and professional.LILLA H.
Allow later access to inside storage units. Having all the security with the keycard and such seems to be a waste if you're only going to allow access while the OFFICE IS OPEN. Honestly since I pay for 24 HOUR storage I would prefer 24 HOUR access. Make it happen!Glenn E.
I must say Uhaul redeemed themselves after not having a truck available for me when I had one reserved days prior. You guys asked me to travel to the Jonesboro location. I wasn't thrilled and was in a sour mood abt it. However, The young man at the Tara Blvd locations was warm and welcoming. He was multi tasking and engaging with the waiting patrons. I remember him from the Mt. Zion location. Even when I walked in today to return a few mins before 5. He was very professional and reassuring that it wasn't a bother to him. The other young part time employee was also engaging. So, overall a bad situation, turned into a very pleasant one. Thank you.DEMETRIA N.
Thanks for everythingLAGEORGIA H.
Upon my return of the truck the guy examined the truck and told me that there were some damages I told him the damages that was on the truck was on the truck when I received the truck he asked me that I have pictures I walked away to go tell my husband what was going on found my pictures that I had of the truck showed him the date and the time of the picture that I took of the truck on yesterday if I wouldn't have had those pictures I would have been charged with damages that I did not do I do not appreciate being accused of some damages that was already there what if I would not have took pictures then I was responsible for something that I did not do he told me it wasn't in his system of those damages which is unacceptable because this could happen to other people if they don't do right by taking pictures of anything that they rent I will never rent from here again I felt very uncomfortable to be told I created these damages that I know I didn't and looked at any kind of way. Now the young lady that was inside was very polite very welcoming and she is the only thing that made my experience better.UNIQUE L.
Customer did not leave a comment.rebecca m. | Overall Experience
The male agent was horrible but the ladies were very helpful.AMIN A.
I forgot the name of the lady that assisted me ,but she was very nice, helpful and patient with me concerning any questions i had , she really made my experience easy and fast .JUHSTIN B.
Customer did not leave a comment.JULIANA R.
Make sure that receiving person double-checks that inside of trailer has been cleaned/swept out. I forgot to ask him to look, but I DID use a leaf blower to blow out all dirt and dust.ROSA S.
Customer did not leave a comment.JARVIS D.
From my experience, I was pleased.TAMEKA C.
Customer did not leave a comment.kierra T.
Super nice plpLUIS R. | First Impressions
Keep up the good work! The owner demonstrated exactly how things should be handled accurate, and efficient.CHELSEA M.
Everyone was nice and helpful. Only one thing went wrong I paid for a dollies, but they forgot to put it on the truck. I noticed it 5 minutes after leaving, called the store and told them. They apologized and removed the charges. Really didn't need the dollies after all. Thanks for great customer service. See you soon in July.ROSA A.
I had attempted to use the 24/7 service, picking up the van at a gas station near my home. Upon arrival, I followed the steps using the app and received a message that it would not be available until 9 AM. I was, however, already after 5 PM when I had reserved the van. Called 888 number and was told the van was in for repairs and sent to schedule manager who sent me to this UHaul location in another town. She did discount the mileage rate a bit thankfully. Would never recommend the 24/7 service, but this location was solid. It took 1 hr and 45 minutes to work it all out.BEVERLY C.
Customer did not leave a comment.Johnathan W.
Customer did not leave a comment.CLIFTON H.
I was overcharged and gave yet to receive my refund.Brianna W.
Customer did not leave a comment.BOBBY J.
We were treated kindly and professionally. We were in and out incredibly fast. Returning the equipment was a breeze and it more than exceeded our needs. Definitely want to use this equipment and location again.MELANIE E.
We were treated kindly and professionally. We were in and out incredibly fast. Returning the equipment was a breeze and it more than exceeded our needs.CECIL J.
Customer did not leave a comment.GUY B.
Customer did not leave a comment.MIESHA B.
Rude customer service repJEAN P.
Bit of a trick getting in and out from some directions because of traffic, but overall fine. Great staff, and the rental price was right, in comparison, the same item rental at HD was over TWICE the price for a rental!Terry C.
I've been renting equipment and purchasing propane from this location for a long time. They do a great job of taking care of their customers.BOYD R.
Call mr sam yessWILBERT H.
Customer did not leave a comment.DION M.
Easy drop off experience. Very clean and well organized.Brandon D.
Customer did not leave a comment.UNA R.
Customer did not leave a comment.CYNTHIA B.
The truck was all beat up looking it had more X's then tic tac toe was a rough and bumpy ride and the brakes be need work other then that it was a good experience.Isaac L.
The entire team at this Tara Boulevard location is the best. Louis is always friendly and cordial and always provides the best customer experience.RONNIE A.
Customer did not leave a comment.SARAH B.
This is a great location The staff is super ThanksAlthea J.
Customer did not leave a comment.BRIANNA B.
Make sure everything on the truck works and maintained.. I told them what was wrong when i got the truck..then told them more after the trip..guy said he would pull the truck until its fixed.. This will help next person.. But i suffered.. Very nice there.JAMES S.
Customer did not leave a comment.Kimberly B.
Customer did not leave a comment.NNEKA O.
Keep being awesomePAMELA M.
Customer did not leave a comment.JENNIFER N.
Everything went smooth.Yolanda H.
Customer did not leave a comment.CHARLES W.
Customer did not leave a comment.ARIANA T.
Thoroughly inspect each truck returned before renting out. Received a broken axle truck and had to wait 5 hours for a replacement and had to drive an hour away to pick it up without any compensation towards my time and gas wasted.VALETA G.
Customer did not leave a comment.TONY W.
Customer did not leave a comment.ELIZABETH D.
Customer did not leave a comment.UNA R.
I was told that the unit I had reserved for storage was available but when I got to the store it was not available. Such disappointment and I had to take time out of my moving day to find storage.SHELITHA G.
The lady who helped me was so awesome And professional really good at what she do she definitely needs to be a manager or maybe even a general manager awesome Service thank you so muchPatisa F. | First Impressions
Customer did not leave a comment.VELMA G.
Customer service was excellent. Dominic was great.KATRICE H.
Customer did not leave a comment.CHARLES F.
Customer did not leave a comment.PEGGY M.
You should be informed when renting the truck if your late by 1 hour you will get charged for the next day I rented a truck it said for 6 hours when I reserved it online but I was 1 hour late And got charged for 2 days not 1. I have rented before with u-haul but I won't use them again. Inform customer's of this before they walk out of the facilityROBIN B.
Truck was clean, but the transmission or engine had a problem with shifting. And sounded like it had an exhaust leakCHAD P.
Your employee Louis, wS outstanding with myself and husband. Ease give him his a raise..ðŸ˜„BARBARA R.
Love love love this placeCAMILLA H.
Customer did not leave a comment.BOYD R.
Teaching your employees core values far as customer serviceLAURA S.
The staff was very friendly, but the equipment could've been in better condition. The particular truck that I was given had multiple dents and scratches, some undocumented, and the rear bumper was badly damaged. Upon returning the vehicle, I overheard one of the employees mention that my particular vehicle was supposed to have been sent out for repairs, but wasn't due to it continuing to be rented out.Joshua D.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Risheena P.
Great & fast service.TATIANA T.
Customer did not leave a comment.Shemitria S.
Customer did not leave a comment.Amos P. | Overall Experience
All my things molded and I do mean everythingshontaye o. | Overall Experience
Thank you for the service.SEBASTIAN M.
Customer did not leave a comment.Shevon B.
Customer did not leave a comment.ALACIA S.
Customer did not leave a comment.IVY J.
Should be returned with a full tank of gas. Rented out with a full tankSTEVE A.
Easy access and good serviceJOHN G.
The entire team lacks professionalism, empathy, and genuine customer service skills.florence c. | Overall Experience
Customer did not leave a comment.CARL H.
ââââââââââ Thanks for superior customer service.La'Keinya D.
Todo estuvo bien .Gracias .Ivan V. | Overall Experience
Be sure to have the correct material along with the location for a customer needs .CHIQUITA G.
The whole staff at this facility was awesome!CHAUNCEY J. | First Impressions
Staff is very detailed. Helpful Professional Everyone I encounteredKAY J. | First Impressions
Good serviceNicole P. | First Impressions
Customer did not leave a comment.Cortlin s. | First Impressions
Gracias por su buen servicio y excelente trato .Ivan V. | First Impressions
Customer did not leave a comment.Tyshawn W. | First Impressions
I had my stuff stored here since 2003 and was finally able to afford to move it out this month. Most of the time it was easy to make payments, there were a few months over the years I made a payment and they said I did not and tried to double charge me but I was able to call and the staff remedied the screw up. When I was finally able to pick my stuff up it was for the most part just dusty and cobwebs but so far have not found any rodent droppings or bugs that is a huge plus. I played for the whole monthLORI W. | Overall Experience
Customer did not leave a comment.Faith O. | Overall Experience
Thank you for all the services your company provides.Zandra L. | First Impressions
Customer did not leave a comment.Luis R. | Overall Experience
Louis Manual is an awesome and Outstanding manager keep up the excellent servicesouthside p. | Overall Experience
Customer did not leave a comment.jessica b. | Overall Experience
I wouldn't recommend no one to put they things at that locationJarail M. | Overall Experience
Standing from a side view while waiting didn't like the way the manager talk to some as though he was handling them or as though he could talk to some black (African Americans) just any way, professional but with an aggressive demeanor. Besides observing from the sideline everything else was great, thx u.. There was never any disputes nor altercations.bobby a. | Overall Experience
The waiting time became extremely long for customer service over the phone.SUNDRA L. | Overall Experience
Customer Service was very polite, Peaceful atmosphere.Valerie S. | First Impressions
Customer did not leave a comment.JOI B. | Overall Experience
The Uhaul Staff was Always very Polite and very Professional and also have very Good customer service skills and that is a Must. I was always Please when i call or when i come in. The Uhaul Team is a very Good Team. And God Bless TeThem. U haul Have A Bless Day and Weekend Peace🌹🙏 Respectfully CarolynCarolyn G. | Overall Experience
Customer did not leave a comment.Kristin C. | Overall Experience
Customer did not leave a comment.Jozsef G. | Overall Experience
Joseph was very knowledgeable and helpfulJames L. | First Impressions
Customer did not leave a comment.ANthony H. | Overall Experience
Customer did not leave a comment.ladrina e. | First Impressions
Customer did not leave a comment.Thomas J. | Overall Experience
Good clean place to store your things. My furniture was stored for 2 years in an inside climate controlled environment here and was still in great usable condition after I removed it. So I'm a happy customer.Niteria H. | Overall Experience
They , the Staff were always busy doing something to keep the facility on the up & up.winford M. | Overall Experience
Awesome Owner and teamderreyl b. | First Impressions
The staff was AMAZING! Despite my current living situation, the staff made me feel amazing and safe. They were very understanding and gave me the best deal possible. They turned my bad day into one of the best days and I would recommend this place to anyone, hands down.Tiffany W. | First Impressions
Manager is very kind . Answered all my questions and helped me find the storage and truck solutions that met my need. Would definitely return to this location for my future needs .Audrey W. | Overall Experience
Customer did not leave a comment.Thomas J. | First Impressions
Employees were very niceAvrietta P. | First Impressions
It was great until I received an email stating a late fee and i owe on storage and past due? How!!?? If my move in date was Nov. 17 2019 and I owe a past due amount.?? You have to pay for storageTakayas R. | First Impressions
The customer service was AMAZING and the storage facility SUPER CLEAN with a comfy temperature. However, I expect storage on a second level to have elevator access.N'Dieye D. | First Impressions
Lovely staff!staniece h. | Overall Experience
Great customer serviceKeena H. | First Impressions
I was super impressed by the treatment of the staff. He was super professional and nurturing. He understood my situation and made the perfect recommendation without overselling. I loved the experienceLACINDA B. | First Impressions
Great service. Very helpful.Nicholas W. | Overall Experience
Very pleased very professionalRONZO P. | First Impressions
Awesome friendly individuals ..Calicia T. | First Impressions
Everyone that I encountered was pleasant and helpful and professional! Thank you!Robin B. | First Impressions
Everyone was very niceBarbara F. | First Impressions
Great the staff very professional. Excellent team work. Thanks again UhaulNakitha J. | First Impressions
Although I wish that you all have more storage units at the bottom level and not at the topamber w. | First Impressions
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