Customer Reviews for U-Haul Moving & Storage of Joplin

1,902 reviews

1410 E 7th St   Joplin, MO 64801

(417) 781-9660

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(417) 781-9660

1410 E 7th St
Joplin, MO 64801

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Justin H 
Rating:
5.0

Customer did not leave a comment.

Jeremy N 
Rating:
5.0

Customer did not leave a comment.

Darin C 
Rating:
5.0

Customer did not leave a comment.

Jim P 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

All good

alan d 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
4.0

There were issues with the app connecting to the server. The support center was as helpful as could be with technology issues. Service staff at pick up and drop off were friendly and helpful. The truck was clean and the trip was problem free.

Holly L 
Rating:
5.0

Customer did not leave a comment.

DEREK U  |  Overall Experience 
Rating:
5.0

Employee was awesome and stayed late so I can get the trailer I rented.

Matthew D 
Rating:
5.0

Customer did not leave a comment.

JESSICA S 
Rating:
5.0

Customer did not leave a comment.

Teresa S  |  Overall Experience 
Rating:
5.0

Uhaul boxes were scheduled for a later date but they showed up a week early. Which worked out great. We were able to get them unloaded . Which then were not charged another monthly fee. Thanks Uhaul

crystal h 
Rating:
5.0

Customer did not leave a comment.

Sandra D 
Rating:
5.0

Customer did not leave a comment.

Darin C 
Rating:
5.0

Customer did not leave a comment.

Tom V 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

Customer did not leave a comment.

Woody S 
Rating:
2.0

1. Computer system crashed when I checked in to pick up the Uhaul truck. Had to wait on the computer to get fixed. 2. Lady at desk told a boy to go get the truck. I finally came out and was not directed to my truck since there were others their as well for pick up. 3.The door on my side won't shut properly and made a hell of a noise going down the highway.

Joseph T 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

had not been swept out, and door latch was out of adjustment. employee told me to kick on the lower locking leg to close and latch the door. the check in employee was shown the problem and said he would adjust it. we drove through 4 hours of intense thunderstorms and there were no leaks.

Craig F 
Rating:
5.0

Customer did not leave a comment.

tori c 
Rating:
4.0

I swept the truck out thoroughly before returning and was still charged a cleaning fee. Very unhappy. Will not use this location again.

Kailee L 
Rating:
5.0

Customer did not leave a comment.

Jeffery O 
Rating:
5.0

The gentleman that helped me was great.

traci o 
Rating:
5.0

Customer did not leave a comment.

Joshua L 
Rating:
4.0

Na

DAVID E 
Rating:
5.0

Staff was courteous and helpful. Equipment was very clean and maintained.. Very pleased with this location.

Tom G 
Rating:
5.0

Customer did not leave a comment.

Trisha R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew T 
Rating:
5.0

Customer did not leave a comment.

Katherine G  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
3.0

Customer did not leave a comment.

Dianna Y 
Rating:
4.0

All went quickly and easily with friendly staff.

BILL N 
Rating:
5.0

Customer did not leave a comment.

Amber H 
Rating:
3.0

1st truck they gave me had a check engine light and 4 codes came up so they got me a different truck. We drove it to Dallas and back. The tire sensor kept flashing so I was worried about low pressure and continued to check it. And worse of all was the A/C would shut of every time you accelerated. You have to accelerate to merge into highway traffic. I was told that the truck was designed to do that because the governor shuts it off if you drive too fast. I didn't mind the governor limiting my top speed of 75 mph but to punish your customers but cutting of the A/C in 100 degree weather is ridiculous. I will never rent a uhaul again and I will recommend that others don't either.

Mark K 
Rating:
5.0

Quick and easy. They answered all of jy questions and were great to work with.

Tisma J 
Rating:
5.0

The employees are wonderful.

christine w 
Rating:
5.0

The only issues me and alot of other customers had was not enough help there, there was a line up of people waiting with only one person working, the only one person there did a wonderful job trying to attend to all of us ...

Pamela T 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
3.0

THE UHAUL I PICKED UP IN JACKSON, TN HAD EMPLOYEES KIDS THERE AND THEY WERE RUNNING AROUND ALL OVER THE STORE AND YELLING AND SCREAMING, CHASING EACHOTHER AROUND.THE WAY I KNOW THEY WERE EMPLOYEE KIDS IS BECAUSE THEY WERE YELLING AT THEM TO STOP.

Pamela T  |  First Impressions 
Rating:
5.0

My experience was good

James A 
Rating:
4.0

Staff got me in and out very quickly and were friendly.

William N 
Rating:
5.0

Customer did not leave a comment.

Lauren T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith M 
Rating:
5.0

Customer did not leave a comment.

Michael W  |  First Impressions 
Rating:
5.0

Great service! Great people!

Shannon W 
Rating:
5.0

Customer did not leave a comment.

Tracy A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Lucas B 
Rating:
5.0

Awesome People!

Perry R 
Rating:
5.0

Customer did not leave a comment.

Brook H 
Rating:
5.0

Sherry, the manager was so incredibly helpful and accommodating. The entire staff is wonderful at the Joplin facility! Anyone would be remiss not to use U-Haul!

Nancy J  |  First Impressions 
Rating:
5.0

They were very helpful with deciding sizes of storage and explained how everything worked very well

April S 
Rating:
1.0

Customer did not leave a comment.

Zoe D 
Rating:
1.0

They didn't even have the keys to the vehicle that we needed. Our total was supposed to 45.00 we was charged 52.00 we didn't even use all the miles we quoted and put 2 gallons of gas in it and was still charged over the 45.00

Leeanna S 
Rating:
5.0

All was Great. Thank you! I APPRECIATE U-HAUL!!

LANCE S 
Rating:
5.0

Customer did not leave a comment.

Kurt B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
5.0

More clear indications within the parking lot of where customer should initially go to talk about checking out a trailer as well as a separate drop-off lane or something when I'm returning it. One big attaboy is that every single employee there was exceptionally pleasant! Like notably so compared to most retail experiences. Buy them donuts or something!

brett j 
Rating:
5.0

Customer did not leave a comment.

Shannon W 
Rating:
4.0

Customer did not leave a comment.

Rick S 
Rating:
5.0

Customer did not leave a comment.

markus m 
Rating:
5.0

Customer did not leave a comment.

JACKIE B 
Rating:
4.0

I watched a crew of people working together getting good results, dont change a thing!!!

rory e 
Rating:
5.0

Customer did not leave a comment.

RYAN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall T 
Rating:
5.0

When a person first gets a unit someone needs to show them how to use the pass box

Mike W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS R 
Rating:
5.0

It is very comfortable the perfect size for the items I have we still have more items put in there but we have plenty of room and it's very very clean I like that thank you

FRANK M  |  First Impressions 
Rating:
5.0

The lady at the desk was very helpful and really nice!

Shannon P  |  Online Move In 
Rating:
5.0

You all give excellent service!

PHYLLIS H 
Rating:
5.0

Customer did not leave a comment.

Palina F 
Rating:
5.0

Seem to have a fairly new person helping me...had some computer issues...nice person...overall good work.

Derek W 
Rating:
5.0

I have always been very satisfied with U-Haul rather I got a storage or rented a truck

jennifer h  |  Overall Experience 
Rating:
4.0

Get the local U-Haul new computer system, both times I have rented they have had to input data, computers always seem to be down. But the people who work there are very nice

deborah a 
Rating:
5.0

Customer did not leave a comment.

Jaymi S 
Rating:
5.0

Customer did not leave a comment.

cara c 
Rating:
5.0

The 2 gentlemen that helped us were very nice . They hooked up the trailer to our truck and made sure everything was working correctly before we left.

shay k 
Rating:
5.0

Customer did not leave a comment.

Jeff M 
Rating:
3.0

I reserved online and expected to do pickup onlilne. The site wouldn't work and the person inside took forever for something I should have been able to get in and go.

Susan S 
Rating:
5.0

Customer did not leave a comment.

Dayna N 
Rating:
1.0

Customer did not leave a comment.

Janine C 
Rating:
5.0

Customer did not leave a comment.

pheobe b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pam s 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
3.0

Customer did not leave a comment.

Amari C 
Rating:
4.0

It was a fast and easy experience. We always use Uhaul.

Sherry V 
Rating:
1.0

Customer did not leave a comment.

JOSEPH J  |  Overall Experience 
Rating:
4.0

First vehicle had a sensor issue on right rear - noticed a few blocks from store - went back and tire was less than 50 lbs and needed to be op lbs. Manager offered different larger truck for same price. Trip went well.

Denise J 
Rating:
4.0

Customer did not leave a comment.

Justin E 
Rating:
5.0

Fast, friendly and done fast!!

jennifer s 
Rating:
5.0

Friendly / knowledgeable staff.

Michael P 
Rating:
5.0

Please fix the app to be more user-friendly for checkout! It was such a hassle and I never could get the photos to upload. It was scary standing out there in the dark waiting for the app to fail repeatedly.

Rachel B 
Rating:
5.0

Sometimes I wasn’t able to access the storage unit because a UHaul truck was parked in front of it, however staff was always willing to move the truck for me

Laurie B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erik M 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Jama B 
Rating:
5.0

Not a Thing!

LANCE S 
Rating:
5.0

Great location and staff! Easy pick up (even though I was early) and fast rental process.

Richard S 
Rating:
5.0

Customer did not leave a comment.

Michelle D 
Rating:
5.0

Everything went smoothly and the staff was helpful and friendly

Johnna G 
Rating:
5.0

Customer did not leave a comment.

Matthew m 
Rating:
5.0

Customer did not leave a comment.

pam s 
Rating:
5.0

Customer did not leave a comment.

dailan f  |  First Impressions 
Rating:
4.0

What made my experience so well was solely due to your service agent sherry if it wouldn't have been for her I would have rated my experience a 1 instead of 9

Alisha H 
Rating:
5.0

Customer did not leave a comment.

MARISSA W 
Rating:
5.0

Customer did not leave a comment.

Deanna B 
Rating:
5.0

Customer did not leave a comment.

Raymond S 
Rating:
5.0

Customer did not leave a comment.

Deanie M  |  Overall Experience 
Rating:
5.0

Great people to work with!

robert c 
Rating:
5.0

Customer did not leave a comment.

JOEL W 
Rating:
1.0

I got a confirmation email Saying I rented a U-Haul truck and the only thing I’ve ever rented was a trialer about a month ago. Please don’t charge me for something I never rented

Luke J 
Rating:
5.0

i didnt expect for a open trailer to be this clean, but i didnt even have to lay down blankets to protect my furniture. checkin was quick and easy, i was in and out and on the road in about 15 minutes, will definitely use this location again. thanks

William W 
Rating:
5.0

Customer did not leave a comment.

Dennis A 
Rating:
4.0

Customer did not leave a comment.

timothy h 
Rating:
5.0

Change nothing. Staff was extremely helpful and accommodating and worked very hard to meet our last minute needs. Thank you!

Denise W 
Rating:
5.0

Customer did not leave a comment.

Jan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald A 
Rating:
5.0

The staff were all excellent, kind and went the extra mile to make sure I had a great experience and that my needs were met.

Jennifer B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LORI M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla B  |  Overall Experience 
Rating:
2.0

It took them 3 months to clear the books and stop calling me saying I still owed them money. I emptied the storage in Sept and paid any fees I had. It's now December and I'm still not sure they have it right

debbie c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS E  |  Overall Experience 
Rating:
5.0

The entire staff at the 7th street U haul was very professional and attentive. They have provided Excellent Customer Service, and made the move painless and effortless. The staff went above and beyond my expectations of Customer Service, and I would definitely recommend this U haul Facility as the recommended location! Thank you to the entire U haul staff, and Happy Holidays!

John D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrell D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olympia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki H  |  Overall Experience 
Rating:
5.0

If I ever end up having to move again I'll definitely choose U-Haul again. And will also recommend you to all my friends and family

Jeannie K  |  First Impressions 
Rating:
3.0

Rudest woman ever

john m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamie C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kimberly k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lucille d  |  Overall Experience 
Rating:
3.0

My complaints: When I arrived after 2 day trip with all my belongings, I was assigned a storage near an exit for bringing things inside. I am 68 yrs & was helping, so being close to trailer was necessary. When attendant walked us to our unit #1008, it was empty but someone had left lock on & you could only open it half way. So attendant walked back to office to find another unit. However, this unit was VERY far from an exit! He said he could go back through the long maze of units & return to the office to find us a closer one but he was working alone & that would be a problem. So we took the unit. But then my chosen code would not let us access either the facility or the unit. So back & forth we went from back of building to office trying to get help to get in. Sadly, they were unable to fix the problem. So we had to prop open outside door with my box of belongings. The sliding door continually tried to close over & over the hours we were there. It was very hot & humid outside. The attendant informed us this had never happened before. But I would be unable to enter the unit bldg or my storage unit until it was fixed by the boxes mounted on outside of bldg. So until fixed I must go during office hours & get attendant to let me in. Although the young man(attendant) was very kind & truly sorry, I think he felt overwhelmed by the situation & I think UHAUL was understaffed at this facility to attend to the customers needs. This definitely needs to be corrected so things run far more smoothly for your paying customers. I even started crying because I was emotionally and physically exhausted & just needed to get the work done. Other than that, my experience with UHAUL was fairly uneventful & hopefully the boxes mounted outside for me to gain entry will be fixed. I have a ton of things to address here because I moved here from NE Iowa, including finding a place to live as I am currently staying with family. Thankyou for your time in letting me explain the situation.

Sheryl H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Georgina S  |  First Impressions 
Rating:
5.0

We had issues with this move from the get go. Ray and Denver went above and beyond to assist and resolve any problems that came up. Very happy with their assistance and compassion in the resolutions. I’ll only use this facility for our U-Haul needs.

DEBBIE D  |  Overall Experience 
Rating:
5.0

Moving can be very chaotic and this move definitely was, former roommate was not reliable and kept changing time to meet, when truck was rented at time she said to come, well it wasn’t convenient for her and delayed pick up 4 hours on us. U-Haul was very helpful at meeting our needs and very thankful! Even tho we needed truck another day and a larger storage unit, they made it happen.

DEBBIE D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia c  |  Overall Experience 
Rating:
3.0

No one told me that I had to use both key pads and I guess the buzzer is not working

Mike W  |  First Impressions 
Rating:
5.0

Nice and helpful and real....

Gabriel H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hallie H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BETTYE A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack K  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shelby M  |  Overall Experience 
Rating:
5.0

The folks that work here are always helpful! Have used them for U boxes and interior storage sporadically over the last several years!

Jenni D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

debbie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Y  |  First Impressions 
Rating:
5.0

No one should use any other company

CELIA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

enlliven f  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kira b  |  First Impressions 
Rating:
5.0

They gentleman that helped me was so patient and kind. Good job hiring good people. They’re so great! Thank you so much!

Sara B  |  First Impressions 
Rating:
5.0

I appreciate everyone at the U-Haul storage. I came to town thinking I would only need the units for a couple months...Nine months later I am finally in my home. Going in and out and also paying monthly everyone was great!

Deborah V  |  Overall Experience 
Rating:
4.0

Ran into a bad storm and the truck leak a little. Nothing ruined but things a little wet. Had to replace the driver windshield wiper as it fell off just before I ran into the big rain. Joplin store refunded the cost of the wiper. Would still recommend U haul to family and friends. Over all a good trip for 1300 miles

Donnie E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H  |  Overall Experience 
Rating:
5.0

I was treated more than fairly a bunch of nice nice people working there, compassionate and feeling kudos to you all

Sandra K  |  Overall Experience 
Rating:
2.0

I reserved my storage space online. Three days later, I went to Uhaul @Joplin to check in and from desk representative helped me with the process. They assigned me a storage space inside and key to the facility. When went back and checked, to my surprise, I recognized that the space assigned to me was already occupied. I came back and informed the front desk representative. Then they went back and checked, and told me that this space is occupied and they cannot help. Also, they told they don’t have any storage spaces available. After spending 1.5 h in this office, l left handed and staff’s are do not even bothered to find me an alternate space. After coming back home, I wrote an email to the manager explaining the situation and no response yet (after three days I am writing this). This describes how good/bad this business is for you.

Rajesh S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyla P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki H  |  First Impressions 
Rating:
2.0

I’m actually on the fence as what to put for number 6. There was 3 homeless people that were in the process of getting asked to leave the premise bc of living in a unit. They knew a certain passcode that allowed them access in and out as they pleased. Made my wife and I very uncomfortable having 3 people practically standing around, watching us for an hour get items from our rental truck to inside the storage unit. We called the front desk, they came back and checked on us but that was about it. We rented 2-26’ trucks and 2 climate controlled units in a 2 week span- probably spent close to $2,500. On the 2nd truck (which I had to go to 3 locations to get everything), the rental truck was returned technically later than they expected. Even though we were unloading the truck on site, we didn’t turn it in about 3 hours late. Because of that, they charged me another whole day of rental. I called both the store and the 800 number and both ‘passed the buck’, saying there was nothing that could be done. I’m in customer service and know that is not how you deal with a customer who just spent a few thousand dollars from your brand or establishment.

Michael L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elaine W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wayne A  |  Overall Experience 
Rating:
5.0

I was very satisfied with my experience. I appreciated the temperature controlled unit and indoor garage available to safely load/unload my items out of the weather. There were ample carts also available and a small donation area. Overall, a nice facility.

AMY S  |  Overall Experience 
Rating:
5.0

I have always used u haul and I have moved many many times over the last 20 years wouldn’t use anyone else

Sandra K  |  First Impressions 
Rating:
5.0

Keep up the good work!!

Darrell D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olympia W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda C  |  First Impressions 
Rating:
5.0

Love the facility

Adam O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gage N  |  Overall Experience 
Rating:
2.0

When I arrived yesterday the girl behind the counter was not helpful, very short in time with me and rude. I went to start unloading my car and the police where there, fire department, and EMT to assist a no responsive man. As I headed to my unit there was a woman who looked like she had been beaten. I heard a dog in a unit somewhere in the facility. It was scary to be back there alone. I was never offered an upgrade when I said the 5 by 10' was too small. Needless to say I'm not happy.

kiersten d  |  First Impressions 
Rating:
5.0

I would recommend Uhaul as I was very satisfied with the way my belongings were stored and the safety I felt leaving them there. The set up is easy to navigate and I appreciated all the space to load and unload in heated or air conditioned areas.

Mary M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy A  |  Overall Experience 
Rating:
2.0

I will not be storing there and would like a refund.

Sabrina H  |  Online Move In 
Rating:
5.0

Schuyler provides great customer service.

Barry G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ratonia R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa j  |  Overall Experience 
Rating:
5.0

Could not afford storage cost right now.

Emmett B  |  Overall Experience 
Rating:
5.0

Great help with getting in using the card etc

martha k  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gage N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEATA H  |  First Impressions 
Rating:
5.0

The experience was professional and courteous I would recommend a friend

MATTHEW M  |  First Impressions 
Rating:
5.0

Location on 7th very convenient and accessible. Staff always 100% friendly and helpful. I've done business with many U-haul location, this one is a gem.

Darren D  |  Overall Experience 
Rating:
5.0

Great experience

PAMELA Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audry h  |  First Impressions 
Rating:
4.0

Outside storage area does have trash on the ground. People at the store are easy to work with.

michael s  |  Overall Experience 
Rating:
4.0

Reserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I’ve questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it’s really 3-6$ more per item.

Dustin M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hally P  |  Overall Experience 
Rating:
2.0

The space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.

Chad B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c  |  Overall Experience 
Rating:
5.0

Ray was the best and helped me the whole way

Brandon P  |  First Impressions 
Rating: