Customer Reviews for U-Haul Moving & Storage of Joplin

Rating:

4.0

The truck had 116,000 miles on it and it’s steering showed that it did. Might be time to replace it.

Rating:

5.0

All good , thank you!

Rating:

2.0

The employee who I dealt with when I returned the trailer was extremely rude and unprofessional.

Rating:

5.0

The young gentleman that made my reservation gave very good customer service, the woman that rented me the vehicle and processed my payment as I returned my vehicle was absolutely great, and the young man that inspected and checked in my vehicle gave me very good customer service as well.. thank you to all of them.

Rating:

4.0

The equipment was clean. My name is I am 61 years young. In my early years I travel the country with a Carnival. I have driven a a huge variety of vehicles. The worst by far was the 10 foot Chevy box truck. On the highway a wind gust could push that truck 4 to 5 feet instantly I was terrified trying to get from Joplin to K C. Should not give a old man a heart attack!

Rating:

5.0

The staff at this location are professionals and make the encounter excellent.

Rating:

5.0

Sherry, the manager, went above and beyond to ensure checking out went smoothly. She was very kind and helped us when we needed assistance dropping off the truck. A stressful day of moving and she made it way better by making the check out process smooth and seamless. Will definitely return to this location for any other moving needs in the future!

Rating:

5.0

I had a great experience with this UHAUL location. The truck was ready and it was clean, and even had a full tank of gas. The lady who helped me was kind and professional. She explained features of the truck to me before I left. Thank you so much.

Rating:

5.0

This is the best U-Haul location. The manager and staff are always helpful and work hard for their customers.

Rating:

5.0

Amber was super busy because she was the only working and top of everything phone was going off like crazy but she handled everything in very professional manners. She went above and beyond to help me. I’m a businessman my self so understands business side more than majority people. Long story short she is a great asset to your company. Thank you Amber.

Rating:

5.0

The service agent was super helpful and nice thank you

Rating:

5.0

The staff was awesome and polite and very efficient

Rating:

5.0

The young woman that helped us check in, was truly unusual in her very accommodating demeanor. She is one of the most efficient and responsible young people my wife and I have encountered in sometime.

Rating:

5.0

So lovely to work with picking up and dropping off. Thank you

Rating:

5.0

Every rental experience with Sherry and her team is excellent. I had to add on a day to my rental and it was a smooth transaction. The staff is always courteous when getting me set up to go.

Rating:

4.0

When I dropped off the truck, the guy that came outside was very very rude and unpleasant. He hopped in the truck and sped out in the parking lot like a bat out of hell. I had a good experience with U-Haul other than this. He had very poor consumer service skills

Rating:

5.0

Very good customer service.

Rating:

3.0

The gentleman that checked us in was not very personable. He expected us to know everything and was short with his responses to our questions. Once the truck was pulled around to the front and we did our inspection and pictures, the truck would not start. The 2 ladies were very helpful with pulling another truck around. After we returned the truck, I had to call customer service the next day because our bill was not what was promised in the original agreement.

Rating:

1.0

I reserved a 6 by 12 enclosed trailer, they called me 3 hours before pick up telling me they only had a 5 by 8 at a different location. I agreed to get the smaller one. I went to pick up the 5 by 8 for the location to be closed. I called the first location and spoke with kat, they told me they had a 5 by 9 available. I went to the first location picked up the 5 by 9 not in closed like I had wanted. Got to the loading location got a couch on the trailer and was called by kat asking if I could bring the trailer back as they had reserved it to someone else… I had 3 missed calls just in the time it took to load the truck and trailer. I then called back telling them I could have it there closer to 7, after actually booking it til 9ish. The guy told me it was all worked out and not to worry. Then Kat called me back asking if she had missed a call from me and was wondering what the word was on the trailer.

Rating:

3.0

Counter help needs customer service training, horrible.

Rating:

5.0

Service form 7 th street in Joplin Mo was great so thankful for their help everything was ready like they said it would be.

Rating:

5.0

Fast and prompt. Very friendly and professional. I needed a loaner lock for a few days and they didn’t hesitate to help me out.

Rating:

5.0

Very happy with the service.

Rating:

1.0

I rented the truck on Sunday the 17th returned it on Monday the 18th at around two in the afternoon the kid that got the keys from me said everything looked good. There would be no charges, but their system was down and they could not give me a receipt so then the next day I received a bill from U-Haul saying it was checked in the next day on the 19th. I could not get anyone to resolve this on the phone so I finally went to the actual store in Joplin and neither one of the female employees that were there could resolve it either one of whom is KAT and I don’t remember the other one’s name but she was so rude and could not do the job that needed to be done. Even if the system was down on Monday when I returned the truck, there was no reason to check it in the next day and there be a charge on my credit card if anyone knew what they were doing, but obviously they do not. I will not use U-Haul again and I will make sure everyone I know knows the situation that I had to deal with.

Rating:

4.0

They were very nice and helpful, but the truck didn't have gas in it. When we returned the truck, they took the lack of gas at the beginning into consideration and did not charge us for the gas that wasn't a full tank. This was discussed with us before leaving when we first rented the truck.

Rating:

5.0

Good customer service.

Rating:

5.0

Manager was extremely helpful and supportive as well her team that assisted, great stuff and well done

Rating:

4.0

It’s big enough for all your needs, has everything in one spot

Rating:

5.0

Very pleased with the experience

Rating:

1.0

Staff member wouldn't wait for two men who were coming back to remove trailer. Couldn't remove herself so asked me to remove, I said I'll wait for the two guys. She then turned to my 13yo and said would he help remove trailer. I told her no, he could drop on his hands. I told her it was inappropriate of her to ask my son after I just told her no and I would wait. She told me to "GET THE FUCK OUT OF MY FACE".

Rating:

5.0

Sherry and her team always do an excellent job. Even when they are crazy busy they work as quick as possible to get me checked out and trailer hitched safely. Sherry is my go to for trailer rentals for my work.

Rating:

5.0

Sherry was amazing! She made a complicated move so much easier. The only negative was the 2026 Ford Transit Van needs a strap or handle in the back to facilitate getting in. I had to crawl in every time.

Rating:

5.0

Nothing. Shelly and the crew were great.

Rating:

5.0

I've been a customer for over 20 years I'm very satisfied

Rating:

5.0

Great job

Rating:

5.0

Every employee deserves a bonus or a raise.

Rating:

2.0

The vehicle and pricing were good. The staff at 7th location had no customers service and I had several unanswered questions because they would just walk away.

Rating:

5.0

Not much. Pick up and return was easy and quick

Rating:

4.0

Less wait time

Rating:

5.0

4x8 enclosed trailer leaked water.

Rating:

5.0

Time and time again Sherry does an excellent job getting my reservations set up and being flexible if I need to change my schedule. Her team is always friendly, consistent and thorough.

Rating:

5.0

I just wish we could have gotten the 6x12 was Available for 1 way Trips, the 5x9 was VERRRRRRY Tight for 2 Street Bikes

Rating:

5.0

Just keep up with the good work I like the honesty and friendship of y’all business. They made a way for me to get what I needed and I thank them for that. I will certainly be back with a friend.

Rating:

5.0

I was met with friendly and helpful employees, making an already stressful morning better for me. Speedy service had me on with my day quickly.

Rating:

2.0

The employees were completely rude when returning the unit i was in the process of taking the pictures for the app the guy walked up grabbed the keys and told me to get lost

Rating:

5.0

The best U-Haul I’ve used😀

Rating:

4.0

could have used without the two employees smoking right outside the front door, had to walk through the smoke screen to enter.

Rating:

4.0

When I returned the truck the fuel level was just under full. I know the price of fuel cost is high but what happened to the full tank when picking up and filling the truck back up when you return it to U-Haul.

Rating:

5.0

Service counter hidden in back corner behind display.

Rating:

5.0

Sherry and the team do an excellent job taking care of my signing and and checking out. Sherry does an excellent job with locking in my reservations. I always feel secure with the attention to detail when I pull out with my trailer!

Rating:

5.0

The trailer I rented did have some marker lights out, but the brake and turn lights worked properly. Since I was only using it during daylight hours, the marker lights being out wasn’t an issue for me.

Rating:

2.0

Employee was extremely unfriendly both times. He acted as if helping a customer was the worst event in his life. There are enough locations to easily take my business elsewhere.

Rating:

5.0

Great job!

Rating:

4.0

When I returned I had to go find the an employee to help, he was inside on his phone and didn’t answer two times o called out ‘Hello??’ Finally got up when I walked to him and was surly and short with me. I was two hours late and had more fuel in it than required, yet charged me a full extra day AND fuel charges!!! Not a good experience to say the least!!! Won’t be back to that location.

Rating:

5.0

:)

Rating:

5.0

5 star

Rating:

4.0

Pretty good experience

Rating:

5.0

This was my first time using a storage unit, the staff were very helpful.

Rating:

5.0

Awesome!!!

Rating:

4.0

Thank you

Rating:

5.0

Just Adore them

Rating:

5.0

Both employees that helped me were amazing. It was a very quick check in process and even better than the check out process! Thank you for making the situation easy for me! The free storage unit with the purchase of a rental truck is one heck of an amazing deal too.

Rating:

5.0

Staff went above and beyond to accommodate my needs.5 stars

Rating:

5.0

I've used U-Haul numerous times and this is one of the better ones. Staff is always friendly and helpful...especially the manager, Sherry.

Rating:

5.0

Very accommodating and answered our needs

Rating:

5.0

The lady running the place was incredibly helpful and always on standby to assist customers

Rating:

5.0

Good facility to store belongings in.

Rating:

5.0

The people who work go above and beyond to help

Rating:

5.0

That was the best experience I've ever had with uhaul. I went to Springfield uhaul once and turned around and walked out. The place looked horrible but not that Joplin uhaul, it was clean,organized and well stocked. Thank you Joplin uhaul.

Rating:

5.0

Joel was very helpful when we were finishing up and moving out! Thank you man!

Rating:

5.0

The girls (and guys) exemplify customer service. Sherry, Lindy, Kat - They're the best. I will never use a different storage unit than this one. It's climate controlled and very secure. 5 ⭐⭐⭐⭐⭐

Rating:

5.0

Great people great staff have great experience

Rating:

4.0

Someone cut the locks off my storage .. they were apologetic .. and was compensated nothing was taken .. but not sure when alarm went off no one was notified not even myself .. so I guess you should figure out that need to call someone right away I happen to show up next day .. they were very nice and I hope this don’t happen in future .. thank you for all your hep ..

Rating:

5.0

Sherry Webb is the best. She always goes above and beyond when helping people.

Rating:

5.0

The manager was very helpful and always answered my questions. I appreciated how pleasant she was.

Rating:

5.0

The ladies at the service desk were courteous, professional and very thorough. I can't say enough about the experience. Just excellent. I highly recommend them.

Rating:

5.0

This Is The First Time I Have Used Storage Unit. And I Am Very Well Pleased With The Service And The Quality Of Your Company. I Will Be Recommending You To Everyone. Thank You Robin Frith

Rating:

5.0

Great staff very friendly and helpful

Rating:

5.0

Always helpful staff and like the size options available. Will definitely be a regular customer.

Rating:

3.0

Honestly you needa figure out this miles thing. They have me 89 miles to get to my new house. From where I got U-Haul and back to my place in spring 8 miles to Joplin was 78 that’s 86 miles. The storage unit wasn’t even where I drop off U-Haul. Makes no sense idk don’t think you should’ve these third party companies. But U-Haul had broken mirror which is. Cool and all but really a simple cheap fix kinda tacky having a nice U-Haul with broken mirror.

Rating:

1.0

Alarm rarely works right. People look like they are strung out on some narcotic. Door never worked right and had to be propped open. Don't use this place.

Rating:

4.0

Everybody was very nice very helpful store had a great crew working there

Rating:

5.0

Could not have been more pleased with using this storage facility. Thank you Joplin U-Haul for giving me a great experience. If I ever need a storage unit again, I'll be back.

Rating:

5.0

I'm long time uhaul customer Another good experience Thank you

Rating:

5.0

So nice and friendly. They went out of their way to help me.

Rating:

1.0

The entire facility is filthy and smells strongly of mold. In fact, we could smell the mold as we approached the loading doors outside. The unit we were assigned had stains, a rodent trap, and a very odd odor throughout. We checked in, and promptly checked out because there is no way to safely store anything there.

Rating:

4.0

The alarm system kept going off for no reason while we were there and it scared our young boys.

Rating:

5.0

I like the convenience of having multiple sized units available.

Rating:

1.0

They charged me almost double what they agreed to charge me due to them originally assigning me a unit that was already taken. Almost $150 a month when they assured me it would only be $65 a month. They continued to be unhelpful when I tried to work with them on fixing it, and then they consistently did not answer the phone when I attempted to arrange a time to collect my belongings before they were auctioned.

Rating:

5.0

The entire staff is extremely accommodating, friendly & professional. I couldn’t have had a better experience during my monthly lease of my unit! These people at this location go out of their way striving for the ultimate customer service experience.

Rating:

5.0

Very appreciative of the staff there as we navigated our first time using a storage unit. Thank you.

Rating:

5.0

The store manager was amazing to work with and also pleasant. She’s amazing!

Rating:

5.0

Everyone was so nice. A pleasure.

Rating:

5.0

Very friendly and helpful employees at the 7th Street U-Haul in Joplin, Mo. TV

Rating:

5.0

It was clean and easy access...the employees are wonderful but there is a shortage of staff, you need to hire more employees.

Rating:

3.0

THE UHAUL I PICKED UP IN JACKSON, TN HAD EMPLOYEES KIDS THERE AND THEY WERE RUNNING AROUND ALL OVER THE STORE AND YELLING AND SCREAMING, CHASING EACHOTHER AROUND.THE WAY I KNOW THEY WERE EMPLOYEE KIDS IS BECAUSE THEY WERE YELLING AT THEM TO STOP.

Rating:

5.0

Sherry, the manager was so incredibly helpful and accommodating. The entire staff is wonderful at the Joplin facility! Anyone would be remiss not to use U-Haul!

Rating:

5.0

When a person first gets a unit someone needs to show them how to use the pass box

Rating:

5.0

It is very comfortable the perfect size for the items I have we still have more items put in there but we have plenty of room and it's very very clean I like that thank you

Rating:

5.0

The lady at the desk was very helpful and really nice!

Rating:

5.0

I have always been very satisfied with U-Haul rather I got a storage or rented a truck

Rating:

5.0

Sometimes I wasn’t able to access the storage unit because a UHaul truck was parked in front of it, however staff was always willing to move the truck for me

Rating:

5.0

The staff were all excellent, kind and went the extra mile to make sure I had a great experience and that my needs were met.

Rating:

2.0

It took them 3 months to clear the books and stop calling me saying I still owed them money. I emptied the storage in Sept and paid any fees I had. It's now December and I'm still not sure they have it right

Rating:

5.0

The entire staff at the 7th street U haul was very professional and attentive. They have provided Excellent Customer Service, and made the move painless and effortless. The staff went above and beyond my expectations of Customer Service, and I would definitely recommend this U haul Facility as the recommended location! Thank you to the entire U haul staff, and Happy Holidays!

Rating:

5.0

If I ever end up having to move again I'll definitely choose U-Haul again. And will also recommend you to all my friends and family

Rating:

3.0

Rudest woman ever

Rating:

3.0

My complaints: When I arrived after 2 day trip with all my belongings, I was assigned a storage near an exit for bringing things inside. I am 68 yrs & was helping, so being close to trailer was necessary. When attendant walked us to our unit #1008, it was empty but someone had left lock on & you could only open it half way. So attendant walked back to office to find another unit. However, this unit was VERY far from an exit! He said he could go back through the long maze of units & return to the office to find us a closer one but he was working alone & that would be a problem. So we took the unit. But then my chosen code would not let us access either the facility or the unit. So back & forth we went from back of building to office trying to get help to get in. Sadly, they were unable to fix the problem. So we had to prop open outside door with my box of belongings. The sliding door continually tried to close over & over the hours we were there. It was very hot & humid outside. The attendant informed us this had never happened before. But I would be unable to enter the unit bldg or my storage unit until it was fixed by the boxes mounted on outside of bldg. So until fixed I must go during office hours & get attendant to let me in. Although the young man(attendant) was very kind & truly sorry, I think he felt overwhelmed by the situation & I think UHAUL was understaffed at this facility to attend to the customers needs. This definitely needs to be corrected so things run far more smoothly for your paying customers. I even started crying because I was emotionally and physically exhausted & just needed to get the work done. Other than that, my experience with UHAUL was fairly uneventful & hopefully the boxes mounted outside for me to gain entry will be fixed. I have a ton of things to address here because I moved here from NE Iowa, including finding a place to live as I am currently staying with family. Thankyou for your time in letting me explain the situation.

Rating:

5.0

We had issues with this move from the get go. Ray and Denver went above and beyond to assist and resolve any problems that came up. Very happy with their assistance and compassion in the resolutions. I’ll only use this facility for our U-Haul needs.

Rating:

5.0

Moving can be very chaotic and this move definitely was, former roommate was not reliable and kept changing time to meet, when truck was rented at time she said to come, well it wasn’t convenient for her and delayed pick up 4 hours on us. U-Haul was very helpful at meeting our needs and very thankful! Even tho we needed truck another day and a larger storage unit, they made it happen.

Rating:

3.0

No one told me that I had to use both key pads and I guess the buzzer is not working

Rating:

5.0

Nice and helpful and real....

Rating:

5.0

The folks that work here are always helpful! Have used them for U boxes and interior storage sporadically over the last several years!

Rating:

5.0

No one should use any other company

Rating:

5.0

They gentleman that helped me was so patient and kind. Good job hiring good people. They’re so great! Thank you so much!

Rating:

5.0

I appreciate everyone at the U-Haul storage. I came to town thinking I would only need the units for a couple months...Nine months later I am finally in my home. Going in and out and also paying monthly everyone was great!

Rating:

4.0

Ran into a bad storm and the truck leak a little. Nothing ruined but things a little wet. Had to replace the driver windshield wiper as it fell off just before I ran into the big rain. Joplin store refunded the cost of the wiper. Would still recommend U haul to family and friends. Over all a good trip for 1300 miles

Rating:

5.0

I was treated more than fairly a bunch of nice nice people working there, compassionate and feeling kudos to you all

Rating:

2.0

I reserved my storage space online. Three days later, I went to Uhaul @Joplin to check in and from desk representative helped me with the process. They assigned me a storage space inside and key to the facility. When went back and checked, to my surprise, I recognized that the space assigned to me was already occupied. I came back and informed the front desk representative. Then they went back and checked, and told me that this space is occupied and they cannot help. Also, they told they don’t have any storage spaces available. After spending 1.5 h in this office, l left handed and staff’s are do not even bothered to find me an alternate space. After coming back home, I wrote an email to the manager explaining the situation and no response yet (after three days I am writing this). This describes how good/bad this business is for you.

Rating:

2.0

I’m actually on the fence as what to put for number 6. There was 3 homeless people that were in the process of getting asked to leave the premise bc of living in a unit. They knew a certain passcode that allowed them access in and out as they pleased. Made my wife and I very uncomfortable having 3 people practically standing around, watching us for an hour get items from our rental truck to inside the storage unit. We called the front desk, they came back and checked on us but that was about it. We rented 2-26’ trucks and 2 climate controlled units in a 2 week span- probably spent close to $2,500. On the 2nd truck (which I had to go to 3 locations to get everything), the rental truck was returned technically later than they expected. Even though we were unloading the truck on site, we didn’t turn it in about 3 hours late. Because of that, they charged me another whole day of rental. I called both the store and the 800 number and both ‘passed the buck’, saying there was nothing that could be done. I’m in customer service and know that is not how you deal with a customer who just spent a few thousand dollars from your brand or establishment.

Rating:

5.0

I was very satisfied with my experience. I appreciated the temperature controlled unit and indoor garage available to safely load/unload my items out of the weather. There were ample carts also available and a small donation area. Overall, a nice facility.

Rating:

5.0

I have always used u haul and I have moved many many times over the last 20 years wouldn’t use anyone else

Rating:

5.0

Keep up the good work!!

Rating:

5.0

Love the facility

Rating:

2.0

When I arrived yesterday the girl behind the counter was not helpful, very short in time with me and rude. I went to start unloading my car and the police where there, fire department, and EMT to assist a no responsive man. As I headed to my unit there was a woman who looked like she had been beaten. I heard a dog in a unit somewhere in the facility. It was scary to be back there alone. I was never offered an upgrade when I said the 5 by 10' was too small. Needless to say I'm not happy.

Rating:

5.0

I would recommend Uhaul as I was very satisfied with the way my belongings were stored and the safety I felt leaving them there. The set up is easy to navigate and I appreciated all the space to load and unload in heated or air conditioned areas.

Rating:

2.0

I will not be storing there and would like a refund.

Rating:

5.0

Schuyler provides great customer service.

Rating:

5.0

Could not afford storage cost right now.

Rating:

5.0

Great help with getting in using the card etc

Rating:

5.0

The experience was professional and courteous I would recommend a friend

Rating:

5.0

Location on 7th very convenient and accessible. Staff always 100% friendly and helpful. I've done business with many U-haul location, this one is a gem.

Rating:

5.0

Great experience

Rating:

4.0

Outside storage area does have trash on the ground. People at the store are easy to work with.

Rating:

4.0

Reserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I’ve questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it’s really 3-6$ more per item.

Rating:

2.0

The space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.

Rating:

5.0

Ray was the best and helped me the whole way

Rating:

1.0

Way too expensive and could never get a hold of an employee on the phone when needed

Rating:

2.0

No comment

Rating:

5.0

There was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman’s name was Landen that assisted me. He is an asset to your company , and an outstanding employee

Rating:

5.0

Abby was top notch. Wonderful and helpful.

Rating:

1.0

Only because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced

Rating:

5.0

Clean and friendly . Great security. Pleasure doing business.

Rating:

5.0

Good experience overall. Highly recommended.

Rating:

1.0

We really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.

Rating:

4.0

For me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.

Rating:

1.0

When I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it’s very frustrating. Staff was very nice and helpful as could be but we would’ve chosen a different location if the website was accurate.

Rating:

5.0

Schuyler is an amazing general manager! He always fixed any problem that came up.

Rating:

5.0

Very clean and well maintained

Rating:

2.0

This particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.

Rating:

2.0

I p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????

Rating:

5.0

Pre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint

Rating:

2.0

Not only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.

Rating:

5.0

The staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!

Rating:

5.0

The transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees

Rating:

5.0

Staff is very kind and helpful

Rating:

5.0

very friendly and helpful staff

Rating:

1.0

I arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.

Rating:

1.0

I rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.

Rating:

5.0

Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.

Rating:

2.0

When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.

Rating:

3.0

They didn’t have the storage unit I reserved but did find a bigger unit down the road

Rating:

5.0

Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in

Rating:

5.0

Very helpful !

Rating:

2.0

I never moved anything in

Rating:

1.0

For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.

Rating:

5.0

very friendly would recommend and using again

Rating:

3.0

There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.

Rating:

5.0

Staff was amazing!

Rating:

5.0

excellent!!!

Rating:

5.0

Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.

Rating:

5.0

Empathetic & caring staff 🖤

Rating:

2.0

Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.

Rating:

1.0

I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.

Rating:

5.0

We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!

Rating:

5.0

They did great service for me and even worked with me when I couldn't get it back on time

Rating:

1.0

I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience

Rating:

5.0

Sebastian was always great.

Rating:

5.0

Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.

Rating:

5.0

The manager was there and took care changing the storage unit with out all the hassel ive had the first time.

Rating:

5.0

Staff were Very Professional and Very Helpful!! Great Job by All.....

Rating:

5.0

Very good people and helpful good job

Rating:

5.0

Customer Service was very polite and very helpful

Rating:

2.0

It's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.

Rating:

5.0

Looks like a nice clean, secure storage facility. The guy that checked me in was great too.

Rating:

5.0

Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.

Rating:

5.0

Easy, clean, and helpful

Rating:

4.0

Everything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.

Rating:

2.0

The staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebe

Rating:

5.0

Very nice facility

Rating:

5.0

Great new place, friendly staff!

Rating:

5.0

We appreciate uhaul helping us to make the move easier specially Mr xavier and Mr Eric (GM) who went out of their offer us help after hours . Staffs are warm , accommodating and helpful . Thank you.

Rating:

1.0

My stuff got ruiend I had dead rats on my couch which got wet an ruiend an all my boxes got wet the indoor climate control storage was not worth my 200 pluse the Uhaul to get my stuff from Texas tv br

Rating:

5.0

Great customer service. Ian was very helpful and accommodating. The nicest Uhaul store I've ever been to.

Rating:

5.0

Fast and efficient and well educated team.

Rating:

5.0

The gentleman was very helpful

Rating:

4.0

The experience was very nice and professional, the facility is new and nice. The extra charge for the 24hr access is the only thing that through me in a loop for inside storage.