Customer Reviews for U-Haul Moving & Storage of Joplin

1,253 reviews

1410 E 7th St   Joplin, MO 64801

(417) 781-9660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(417) 781-9660

1410 E 7th St
Joplin, MO 64801

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Don't tell a customer another was late and you can't do my installation when I was on time.

JASON W. 
Rating:
3.0

Provide items that were requested during the online reservation. Also assist with issues regarding moving reservations through Uhaul.

Kayla M. 
Rating:
4.0

Customer did not leave a comment.

Tomie A. 
Rating:
5.0

The staff went above and beyond to get us hooked up and going!

JuLinda D. 
Rating:
5.0

Quick and easy drop off

Michael P. 
Rating:
5.0

Caleb, Brian and the rest of the "Crew" are professional,genuinely friendly and an asset to Uhauls' reputation! Thank you.

ROBERT M. 
Rating:
5.0

There is nothing I can say. They were good about getting me in an out

Tammy P. 
Rating:
5.0

Nothing. Everything was excellent.

Eddie R. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

I've had nothing but positive experiences here with dropping off several trailers. Pretty easy to get in and out. Excellent customer service.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Marissa S. 
Rating:
5.0

Everyone was very friendly and very helpful

Brian D. 
Rating:
2.0

I called customer service to try and switch my payment dates and I was told it wasn't possible. This is simply untrue, as I have been a loyal customer with Uhaul for many years, and I have been able to switch payment dates in the past. I'm not happy with the level of customer service I've come to expect over the years.

DONNA S. 
Rating:
3.0

Better drop off experience than pick up

robert L. 
Rating:
3.0

I had reserved a cargo van. When I arrived to pick up the van, I was told they didn't have one and my choice was a 15 ft truck. They stated someone should have called me - But no one had. Aside from the fact that it was not what I had reserved, the truck was very hard to drive, steer, and even start. Only reason I am giving 3 stars is because the staff were very courteous and apologetic.

Sharon T. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
1.0

When I returned the truck the General Manager of the location was laying down on the sidewalk in front of the store near the customer service entrance while I was waiting on my receipt and another couple was walking in. The associates were all standing around talking and not very helpful.

Reid R. 
Rating:
3.0

The truck was filthy on the outside… couldn't see out the windshield it was so covered with bugs. Had to ask twice just to get windshield partly clean. Truck was full of gas though….

robert L. 
Rating:
4.0

I want to pet the dog that was supervising truck rentals! (Seriously though, it was efficient and smooth in a way that other Uhaul truck rentals haven't been.) We did have an issue with a lock on the storage unit we'd rented, which took a while to sort out while we had movers on the clock - that wasn't the best. But when we were able to get ahold of staff, they were mortified and worked to resolve things quickly.

Elizabeth R. 
Rating:
3.0

I was charged an extra 30 and I was not told why.

Amber A. 
Rating:
2.0

The employees were not helpful at referred me to .com because they said they didn't know and then when dropping off they referred me to there general manager. The staff was ignorant and acted like they didn't know what they were doing other than checking you in or out and couldn't even do that correctly

Dawn C. 
Rating:
5.0

Best u-Haul and best service! Professional attitude and very knowledgeable.

debbi C. 
Rating:
5.0

Easy. Didn't have to do anything. I pulled up, they came out. They unhooked trailer and moved it where they wanted it.

CORY S. 
Rating:
5.0

I had to change the pick up location at the very last minute. This location was very helpful on a busy Memorial Day weekend. Very thankful for this staff.

Lynda B. 
Rating:
5.0

The original tow dolly I was loaned had a defective down ramp. I took it back and they gave me another one without questions.

Daniel M. 
Rating:
3.0

After reserving my unit online weeks ago. I arive with a full 26 ft truck and hired movers for 4 hours to help unload the truck only to find that when we arrived to the uhaul storage units that they did not infant have my previously reserved unit available. They did offer a unit a quarter of the size that was accessed above my head which is unrealistic to put large heavy furniture and would not even get close to storing the amount that I had. It all seemed completely unorganized and dishonest. It absolutely left me in a bind both financially and for time as we had traveled from out of state for the long weekend and had to return promptly. I was going to be out the $560 for the movers that had been hired and had no where to unload my truck. After getting in touch with the GM for the joplin location he stated he was unable to reimburse us for the lost hours of the movers. After 2 days and my recommendation to reimburse me for the $400+ charge of the truck he did do this, but it is still not a needed storage unit or the amount for the movers. I would never recommend hiring movers on uhaul website. Go directly to their website so uhaul gets no fees for their service and never get a storage unit here!

Alex M. 
Rating:
5.0

Customer did not leave a comment.

Sarah T. 
Rating:
4.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
1.0

Customer service at this location is some of the worst I have ever experienced as a patron anywhere and it is consistent. I work for a nonprofit and have a certificate through U-Haul because I rent a truck 1x/mo to deliver food to low-income seniors. To use my last 2 visits as an example, in April when I walked in to get my key (I do mobile checkout because otherwise I have literally waited almost an hour) and not one word was spoken to me. No "hello", "have a nice day", nothing. I told her why I was there, a female handed me a key, and that was it. The truck was not pulled to the side and instead I had to hunt through the lot for it. Like I said, I run 9mi roundtrip every month for over a year now, and have never had to put gas in the truck because it is such a short distance. Employee Brad Young checked me in and somehow what we pay $45 for every month turned into a $99.49 charge. When I asked him to review the mileage and charge he told me to contact his GM and literally walked away from the counter. Thankfully Denver Webb was there and straightened out the issue on the spot. This month, I reserved the truck the weekend before the Tuesday of pick up, completed my mobile check in and once again was instructed to go inside for the key instead of retrieving it from the lockbox. There was a female at the counter and she could not find the key to my rental. After over 10 min of searching the GM Schuylar came out of the bathroom and handed her a black hoodie that had the key in the pocket. Multiple times when I return the vehicle in the 6p hour I have to wait for the male employees to exit the bathroom or breakroom. Renting at this location takes a lot of time and causes a lot of frustration and I definitely tell folks who have to rent to avoid this location if at all possible. The only reason I don't is because I am on a strict non-profit budget and cannot afford to rent from the further locations.

Brittany G. 
Rating:
5.0

No comment...

Anna M R. 
Rating:
4.0

Friendly and helpful customer service in Joplin, MO

Angela B. 
Rating:
5.0

Customer did not leave a comment.

douglas S. 
Rating:
5.0

Awesome staff, more than willing to help!

Len T. 
Rating:
3.0

Have the equipment that was rented present and ready when customer arrives to pick up

James D. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Staff at this store is on the ball in helping get people set up.

lynn L. 
Rating:
5.0

Customer did not leave a comment.

JOEY B. 
Rating:
1.0

Dishonest. They said I didn't fill the tank to where it was when I started and added $22 to the bill after I left. I called and said that I had a receipt for the gas I put in (drove only 10.5 miles). I was able to get a refund for the amount, but it was time consuming.

Tanner J. 
Rating:
4.0

Xxxxxx

LEEROY A. 
Rating:
4.0

The personal were wonderful, but they did have the truck size I reserved nor a utility dolly available. The truck size was a 26ft which turned out to be a blessing in disguise. It all worked out fine.

Anna M. 
Rating:
5.0

The staff on Sunday morning were so pleasant. They were very helpful!

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Brent D. 
Rating:
3.0

Your help are not trained on simple things such as protocol when a truck gets returned, looking ahead of reservations for One-way vehicles, planning for business when people checkout or checking of storage units and treating customers with the respect they deserve…need someone there to teach the younger generation that this is a job and they need to learn their job but you have to teach them! Poor employees are a result of no leadership!

Derek W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

This location in 7th amazing!!! The original 5300 rangeline was an bunch of abandon building scanned up doors and for sale signs!!!! Not save at all to be sending single women to drop off the truck!!!

REBECCA J. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
2.0

General Manager is a joke! Very unprofessional. Used offensive language in front of employees and customers. Lady helping us had a question for him and he just left her there without answering her.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Excellent drop off and very helpful agent

marcy R. 
Rating:
4.0

Free light hookup if applicable.

LEEROY A. 
Rating:
5.0

Customer did not leave a comment.

Howard T. 
Rating:
5.0

Everyone was super friendly and offered some valuable suggestions that we didn't think of and really appreciated the input!

Deandra B. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

Terry S. 
Rating:
5.0

Customer did not leave a comment.

San Juanita G. 
Rating:
3.0

It took almost an hour to pick up a trailer that was already reserved and paid for, thankfully we could just drop off using the phone and we didn't have to go in the store and go through all the mess again.

Keri T. 
Rating:
4.0

Check alignment issues of truck before renting.

jessica W. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

Nothing the drop off process was amazing. Very friendly staff. Very easy process

Gina A. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
1.0

The employees cussed in front of me. I also felt like a burden for asking for a paper receipt. I definitely would not recommend this U-Haul store and will not be back.

Josiah M. 
Rating:
3.0

Be more attentive we customers come in and acknowledge them by greeting them.

William M. 
Rating:
5.0

Customer did not leave a comment.

Kelli H. 
Rating:
4.0

Customer did not leave a comment.

DEANNA P. 
Rating:
5.0

I think that if you had your own personal list of local moving teams, on a list that are available for just loading or unloading your Uhaul's would be helpful.

Anita H. 
Rating:
5.0

Customer did not leave a comment.

Darron P. 
Rating:
1.0

I ran from u-haul every single week I'm a moving company called scout moving I drove 22 miles and they put 12 gallons of gas in it a cost of $95 everybody knows it's not 2 miles per gallon and that's criminal.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Ceason B. 
Rating:
4.0

The people that worked there were really nice and understanding. They are a 5 ⭐️. My problem was with my van, it was like bad or anything but there was definitely a little damage. The problem was on the back door- one of the of the locking mechanism were broken and I figured this out when it slammed into me from the wind. Caught my back and arm it. 💀

Alexandrea S. 
Rating:
5.0

Customer did not leave a comment.

KHANH N. 
Rating:
3.0

The truck needs to be looked at it shook really bad when driving and the floor in the cab of the truck got so hot it made it uncomfortable to drive. They should definitely make an appointment. The people were great but the truck suuucked 0 stars

LEVI K. 
Rating:
5.0

Customer did not leave a comment.

Dakota P. 
Rating:
5.0

The tow dolly they originally hooked up for us was damaged. When we drove the car onto the ramp the ramp collapsed. Luckily no damage. The second row dolly they gave us the hook came off sometime in transit

George N. 
Rating:
5.0

Abagial is such a great representative for you guys. She's very nice and got me checked out very quickly. The mobile drop off was super easy. Needless to say 20/10 I'm very pleased with my interaction with Uhaul.

Devon R. 
Rating:
5.0

Customer did not leave a comment.

Robby S. 
Rating:
5.0

It was a after hours drop everything was fine

melody F. 
Rating:
5.0

I came in contact with two people, and they were super helpful and friendly. I will be renting a storage unit soon, and plan to use U Haul this time. Great experience!

monica S. 
Rating:
5.0

Could not be better

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Allison W. 
Rating:
4.0

Customer did not leave a comment.

Harrison D. 
Rating:
5.0

Keep doing what you're doing.

Robby S. 
Rating:
3.0

The people at the location were fine but if I have another option. Due to U-Haul's fuel policy I doubt I'll ever use you again. If you want the trucks refueled then give them to your customers fully field. I shouldn't have to guess if donating fuel to you or not.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Deanna T. 
Rating:
5.0

Very good service.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

Anne P. 
Rating:
1.0

The odometer shit wasn't correct and I had to sit outside for 40 minutes almost turned the van in late because it wouldn't let me enter the correct mileage.

Robby B. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Great experience

PAMELA Y.  |  Overall Experience 
Rating:
5.0

Trailer should have been washed by previous renter but it wasn't terrible.

Robby S. 
Rating:
1.0

Wheel bearing failed on the trailer, and they logged it as an accident. Clearly it's a failed bearing, so that should be equipment failure. Had to call for road side assistance twice. First time I stopped for gas, the gas fill tube was broken, and gas poured out from under truck. Wasted over 6 hours waiting for assistance, paid about $3000.00, and still got hit with a $27+ charge after dropping off, when I really should have gotten a discount for my trouble. But since we live under a facsist regime, us poor people exist to make sure the big globalist corporations are able to rape us of our money.

Bruce A. 
Rating:
4.0

Good service and attentive staff.

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Janice A. 
Rating:
5.0

Helpful friendly workers at this location.

Phillip S. 
Rating:
2.0

Van I reserved was not at location. Was given a larger truck, however then had to purchase insurance (which doubled cost) and was told only could get truck if I got back in less time than the 4 hours I requested. Rushed back but then gotta extra charged for a 5 mile total trip because gas marker was in middle of red. If I hadn't agreed to rush back with truck I would had no truck for the day.

Justin G. 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

More cheerful staff.

James C. 
Rating:
5.0

Customer did not leave a comment.

Audry h.  |  First Impressions 
Rating:
4.0

Outside storage area does have trash on the ground. People at the store are easy to work with.

michael s.  |  Overall Experience 
Rating:
4.0

Reserved unit was not available upon arriving at location. Staff stated there were no units available and unsure why I was able to reserve a unit on line or over the phone the day before. A staff member walked the entire facility and stated if I was willing to wait a couple hours one may be available as there was a previous tenant moving out. I received a call a few hours later stating there was an open unit and I would have first priority to it. Staff handled the situation very well. My next issues deals with pricing of moving items at location. Prices on labels do not match what they ring up as. I’ve questioned this multiple times and even taken pictures showing that there is inaccurate pricing on the labels and shelves. I have never been offered an adjustment even when I have directly asked for it. I am just told that prices vary which is very, this is extremely frustrating expecting to pay one thing when it’s really 3-6$ more per item.

Dustin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hally P.  |  Overall Experience 
Rating:
2.0

The space in front of my unit was dark and there was no light inside the unit. We moved units once to have a bigger space and during the moving, the employee gave false information and the unit was occupied. So, we moved to another one and the employee had to move a mini fridge that was being stored. After we were in, the next visit the access card did not work and had to get them reassigned to the right unit. These are all issues that were solved and not a huge deal, but the biggest problem was the dimly lit storage unit and hallway. I had to go to this unit often by myself, a woman, and I never felt comfortable or safe. We moved to a new location that works better for us, but I would suggest making sure everything is well lit in the future.

Chad B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james c.  |  Overall Experience 
Rating:
5.0

Ray was the best and helped me the whole way

Brandon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Online Move In 
Rating:
1.0

Way too expensive and could never get a hold of an employee on the phone when needed

Caleb L.  |  Overall Experience 
Rating:
2.0

No comment

GARY G.  |  Overall Experience 
Rating:
5.0

There was a lock on my unit that could not be removed , but the staff was extremely accommodating. I believe the young gentleman’s name was Landen that assisted me. He is an asset to your company , and an outstanding employee

Tabitha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HARVEY G.  |  Overall Experience 
Rating:
5.0

Abby was top notch. Wonderful and helpful.

Scott H.  |  First Impressions 
Rating:
1.0

Only because I had to fo a total different uhaul place after being told there was unit they sent me to and it had a lock. Very upsetting. U can call me at 4173651663. Because I would love to talk to someone. About what I had experienced

SABRINA B.  |  First Impressions 
Rating:
5.0

Clean and friendly . Great security. Pleasure doing business.

Lauren K.  |  Overall Experience 
Rating:
5.0

Good experience overall. Highly recommended.

Pamela H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie S.  |  First Impressions 
Rating:
1.0

We really had a bad time at this place. First of all, the homeless and weird people in and around the units always had us a little on edge. Then we just had issues with the lock being put on when we were paid up, them not having a unit on auto-pay.. one time we went in and someone cut the power and we were stuck in the bay.. umm, i had a card that was about to expire so they cut it off and charged me a late fee... umm there's more... it was non-stop at this storage facility. We have never been more happy to be out of a unit. It was worth taking a day to move it to another.

christopher d.  |  Overall Experience 
Rating:
4.0

For me it wasn't a good fit because i worked 12 hour shifts and couldn't access my unit. Also more expensive than other units.

Candice H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Autumn H.  |  Overall Experience 
Rating:
1.0

When I made my uhaul reservations, I chose this location because of availability for a 10x10 climate controlled storage space but upon arrival there were none available and so our belongings are in an outdoor storage unit instead and it’s very frustrating. Staff was very nice and helpful as could be but we would’ve chosen a different location if the website was accurate.

Shannon Y.  |  First Impressions 
Rating:
5.0

Schuyler is an amazing general manager! He always fixed any problem that came up.

Kathryn T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Burim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie S.  |  Overall Experience 
Rating:
5.0

Very clean and well maintained

Shelley H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Z.  |  Overall Experience 
Rating:
2.0

This particular location is poorly staffed. They also don't answer the phone,which means to get questions answered or problems solved, you must physically travel there.

Gina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Theresa C.  |  First Impressions 
Rating:
2.0

I p did not find the billing system to be above very poor. Originally set up as auto pay. Didn't accept payment. Got call late and charged $20. Paid that bill on line 1 week later collection called again and charged another $30 and raised my rate from 75 to 129/month. PAIID AGAIN!!!! Called to dispute, Manage was suppose to call me. No call 4 days later. NExt step dispute charges. Wait don't forget the UHAUL 250 charge for >?????????

Michael R.  |  Overall Experience 
Rating:
5.0

Pre registered registration was found easily was able to get my 10 x 5 in less than 15 minutes. Had a long wait on the telephone before it was connected to an operator is my only complaint

john d.  |  First Impressions 
Rating:
2.0

Not only did you make me believe my belongings were safe and secure, you lead me to believe I had piece of mind. Both the afore mentioned comments are false. My whole family stored our belongings in a u-haul facility, and because we made this mistake we are left with nothing. Every single item was stolen in broad daylight, while your employees watched. I have the only key card, part of your top notch security, yet somehow it was bypassed and intruders gained entry to my unit. I purchased my keys from you, yet other people had the same keys. The video recording obviously was not functioning because if it had been, this would have been resolved already. So, in conclusion, my experience with u-haul was the nightmare i wake up to daily. Precious belongings that can never be replaced have vanished and your doing nothing. I have waited for over three weeks for a response and so far, other than the general manager of the joplin 7th Street location next to wal mart, accusing me of stealing my own things and being anything but helpful I have not heard or seen anything to facilitate or remedy this horrendous tragedy. I give this company a negative rating. Less than zero.

Robert I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abraham P.  |  Overall Experience 
Rating:
5.0

The staff here is phenomenal. They will help you with anything and everything they possibly can I love that they have the alarm systems that are on your storage units and they will work with everybody please stop by and say hello to them what a great bunch of people!

Roy P.  |  Overall Experience 
Rating:
5.0

The transaction was very easy with the help of Gaige Gess and Skyler. They are excellent employees

HARVEY G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOSEPH F.  |  Overall Experience 
Rating:
5.0

Staff is very kind and helpful

nancy p.  |  First Impressions 
Rating:
5.0

very friendly and helpful staff

Phillip P.  |  First Impressions 
Rating:
1.0

I arrived to find out my storage facility wasn't even available - I don't understand how a reservation can be made for something that isn't even available. This system needs changed.

Justin J.  |  Overall Experience 
Rating:
1.0

I rented a climate controlled storage unit and when I showed up I was told it wasn't a guarantee and wasn't available. I had even called after reserving the unit and was told it would be available. Having a reservation number and email telling me I have a unit, but showing up and it not being available is a horrible way to do business. We will never reserve storage space with Uhaul again if this is how you operate.

Justin J.  |  First Impressions 
Rating:
5.0

Facility is extremely clean and I felt like the entire process to enter and exit the building is very secure. I am very pleased with my choice.

mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Z.  |  First Impressions 
Rating:
2.0

When I was moving my stuff in. There was a couple hanging out in or in front of their unit in the hallway. I was on my way back out to get another load when I came around the corner, I startled the couple & the smell of paint about knocked me out. I couldn't get outside to the fresh air quick enough before I thought I would choke to death. Since this facility is supposed to be monitored 24 hours a day 7 days a week that behaviour was very upsetting cause they are not only putting their life endanger they also put mine as well. And they werent the only people I saw or definately could smell what they were doing either. Not sure if I will keep my belongings in this facility very long. But it helped in my time of need at the moment.

Tammy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON R.  |  First Impressions 
Rating:
3.0

They didn’t have the storage unit I reserved but did find a bigger unit down the road

DEBBIE D.  |  Overall Experience 
Rating:
5.0

Amazingly friendly staff and shockingly clean bathroom even an old nurse felt comfortable going in

Jennifer K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAYLA H.  |  First Impressions 
Rating:
5.0

Very helpful !

Lauren K.  |  First Impressions 
Rating:
2.0

I never moved anything in

Kenneth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BONNIE P.  |  First Impressions 
Rating:
1.0

For over three weeks one of the two bay doors to pull in and unload has been broken did talk to front desk with no results. Asked for a specific locker number because it was close to the loading area and was moving big heavy furniture without much help and was told it was rented and for a month no one ever moved into the locker you can tell by the tag on the door. Went to rent a truck and was told none are available when the lot was literally full of trucks. It seems like staff is honestly just lazy. Will never rent a storage unit here again.

Cassie D.  |  Overall Experience 
Rating:
5.0

very friendly would recommend and using again

STORMI S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert I.  |  First Impressions 
Rating:
3.0

There were no carts or dollies to help with moving my tubs and boxes. This made to process quite difficult as I had to make many many trips to place my things in storage. I received no instruction on how to use the entry card. Luckily another renter was coming out and gave me a lesson.

Darren D.  |  First Impressions 
Rating:
5.0

Staff was amazing!

JOHN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN K.  |  First Impressions 
Rating:
5.0

excellent!!!

Emmett B.  |  First Impressions 
Rating:
5.0

Outstandingly effective, speedy and helpful experience with Patricia, who was at the desk. Never better or faster completion of business. Anfd excellent storage at a great price.

STEPHEN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dale W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Darren C.  |  First Impressions 
Rating:
5.0

Empathetic & caring staff 🖤

Crystail Y.  |  First Impressions 
Rating:
2.0

Storage unit had many bugs inside and mice droppings/urine. We did not have any food items stored in the unit. When asked, management said it was our problem. Recently, we were notified that during an inspection they found that our unit no longer had a lock on it. They said they would place a lock on it and that we needed to visit the office the next time we were in to get it unlocked. When we visited the office they did not have a key. No one had actually secured the unit. The worker also informed me that there was no way anyone could actually cut my lock off without ruining their door (it was a special storage unit lock, circular, and a combination lock). It is a mystery how it disappeared, but did not make me feel very safe. Fortunately, we did not see any missing items.

emily f.  |  Overall Experience 
Rating:
1.0

I was forced to pay for the whole month of a storage unit when I used only 14 days of the month. When I originally paid for the month(because they don't offer weekly rates) they said i wold be prorated and refunded the excess since I wouldn't be using the whole month. I moved out. Didnt get any money back then was told it was too bad. My loss. When they can rent the unit for the remainder of the 2 weeks and still have the money I paid for those 2 weeks. Its really crappy and ridiculous that Uhaul can double rent basically.

Kallie B.  |  Overall Experience 
Rating:
5.0

We recently moved to Joplin and are utilizing storage for the first time. We have had to change unit sizes a couple times. The staff were very Professional, friendly and Did what they could to make our experience truly first class!

Mary V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shile M.  |  Overall Experience 
Rating:
5.0

They did great service for me and even worked with me when I couldn't get it back on time

JEREMY L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Miranda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHINA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chellye D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHINA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hally P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

stephany m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AManda R.  |  First Impressions 
Rating:
1.0

I have been trying to email and call customer service about an issue that I had and nobody will get back with me. Horrible experience

Micheal U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina F.  |  Overall Experience 
Rating:
5.0

Sebastian was always great.

Brenda S.  |  Overall Experience 
Rating:
5.0

Brad is a top notch employee who represents the best UHAUL has to offer. I was going through some rough times & he smoothed the way for me & went above and beyond for me. Will ALWAYS recommend him.

brenda h.  |  Overall Experience 
Rating:
5.0

The manager was there and took care changing the storage unit with out all the hassel ive had the first time.

Brenda S.  |  Overall Experience 
Rating:
5.0

Staff were Very Professional and Very Helpful!! Great Job by All.....

richard d.  |  Overall Experience 
Rating:
5.0

Very good people and helpful good job

Mark M.  |  First Impressions 
Rating:
5.0

Customer Service was very polite and very helpful

Robert S.  |  First Impressions 
Rating:
2.0

It's a great storage place but the employees need to communicate with each other and pay better attention to their units so that they know when a unit has been emptied out.

Kristy J.  |  Overall Experience 
Rating:
5.0

Looks like a nice clean, secure storage facility. The guy that checked me in was great too.

christopher d.  |  First Impressions 
Rating:
5.0

Nathan did an excellent and professional job in answering all our questions. Very helpful to make our experience a wonderful at the Joplin , Mo. office and location.

Larry L.  |  First Impressions 
Rating:
5.0

Easy, clean, and helpful

Maria O.  |  Overall Experience 
Rating:
4.0

Everything was great I would give it five stars but when we made the call for reserving the unit I told them we had a 10’ truck full w/ apartment stuff tried to give us a 8x12x6 on a second floor.

Genet M.  |  First Impressions 
Rating:
2.0

The staff wasnt very friendly at the one I went. I wasnt notified there was a drop box for the key if I needed it and I wasnt told where to park it when I brought it back. Service could have been bebe

Racheal D.  |  First Impressions 
Rating: