Customer Reviews for U-Haul Moving & Storage of Kalamazoo

Rating:

5.0

Nothing extra....just keep doing what you are doing...great service!

Rating:

5.0

Nothing. Staff was friendly and helpful and when I was sent to my truck and noticed the broken side mirror there was zero hesitation in moving me into a new vehicle. Would use again/will use again and will recommend to anyone looking to rent a UHAUL.

Rating:

3.0

Truck was not well maintained. Driver's side mirror was not attached to its holder. I adjusted the side mirror before leaving the lot. After driving maybe one mile to meet up with a friend, I had to adjust the mirror again as it had significantly moved. Efforts to try to adjust the mirror while driving were futile. When at a safe location I investigated and found that the mirror could be completely taken out of it's socket. This made driving very unsafe. I did not return to the store after my initial discovery of the defective equipment due to time factors. I did let an employee know of the defective equipment at 5:15pm when I returned the truck. He said he would let someone know this morning.

Rating:

2.0

When going in to pick up the trailer I had used the pre-check-in scanned in my license and went through the entire check in process. Apparently this is a waste of time with your system and it's not just with this location. It's with any location I ever go to. Your systems do not communicate. I had to go through it again when I went in. The credit card machine was not working so they had to manually enter my number even though once again I had done everything on your app already and none of it transferred over. The young man I picked up the trailer with was great. The gentleman that came out upon return of the trailer absolutely was not. He was aggressive and rude upon returning the equipment. I set and waited for a few minutes. Nobody came out so I got out and disconnected the trailer and dropped it in the drop off area. This gentleman then came out agitated that I had dropped the trailer and repeatedly kept saying about how we are supposed to hook up and disconnect. You don't get out and do that. You wait for us to come out and do that. Had someone been out there I would have more than happyly allowed them to do it when I showed him the app and said well what's this for then? That's only for if you do it when we're not here and then proceeded to sit there and stare at me the whole time while I was going through the drop off process. I will not use that location again even though they've got a great selection of equipment. I've had issues with staff there before. I will just simply go to the Battle Creek location from this point forward. I have not had those issues with that store at all. You guys really need to look into getting your app to communicate with your computer system. Your company is far too large to have a system that just doesn't work like that. Customer goes through the time and effort to check in ahead of time on your app, then finds out it was an absolute waste of time cuz it doesn't communicate with your computer system.

Rating:

1.0

Where to even start... - Manager acted like he hated his job and everything he had to do he gave a heavy sigh like it was an inconvenience. - Plate number on the app didn't match the truck, more heavy sigh's... because they needed to switch trucks! - Cup holder was broke and with no air ride suspension it about rattled my fillings out, let alone have anything to drink on the 8 hour trip! - Inside of the windshield looked as if someone opened a shook up can that sprayed all over the place, it was nasty - Discovered there was a "hole in the roof" when unloading as things were wet...... it was not visible, it was above a cross bar that was blackened from the water dripping for so long I have using U-Haul for 40 years and this was by far the worst experience I've ever had. Somehow I don't thing the CEO has ever rented one of their trucks!

Rating:

1.0

Terrible and poorly labled parking lot. When i pulled in with a 26ft truck there was nowhere to park and no way to get back out on the street. Only one person at the counter working incredibly slowly with a line out the door. No visible key drop, after i gave up waiting for the staff and checked in via the app i still had to wait 30 minutes just to give the kid the key. Multipleother people with the same problem. Unprofessional and massively understaffed

Rating:

3.0

The parking lot had standing water. Some of the vehicles were parked in the water. The staff was very friendly when you approached them, but they did not approach you.

Rating:

5.0

Walked me through the process as a first timer and very courteous/professional.

Rating:

5.0

Good, quick experience. All went smoothly.

Rating:

1.0

Parking lot was an absolute mess of rental vehicles scattered everywhere. Nobody greeted me for the return.

Rating:

5.0

Staff was very professional, polite, and responsive in processing my rental.

Rating:

3.0

One person was helpful, the other was not. Where we were told to leave the truck had 6 inches of water in the drive. Key return drop off was not close to what the pic looked like.

Rating:

5.0

Fast and easy

Rating:

5.0

Great people to work with.

Rating:

5.0

Transmission is slipping in the truck I used

Rating:

5.0

Nothing,everyone is amazing

Rating:

1.0

Employees were clearly stoned (why were they driving forklifts and moving pallets of equipment?!). Sign CLEARLY says “stay in vehicle” but they would not come out (nice day too). Place was run down and entry required driving over a curb, due to parked vehicles in the way of entry. This entire location was suspect.

Rating:

5.0

This location was awesome. I ordered online and everything was ready when we came to pickup. Location was clean, neat and the counter people were friendly and helpful. Thank you

Rating:

4.0

The location was understaffed at pick-up. The trailer was clean and had fresh tires but the overall condition showed its age. It was a little rough.

Rating:

5.0

Quick and easy to rent a trailer last minute. Will go there again if needed.

Rating:

3.0

The trailer should have been swept out. The previous renter obviously used it to haul dirt, which was still in the trailer.

Rating:

5.0

Excellent service despite Memorial Day business and people being rude in line.

Rating:

5.0

The staff are very kind and helpful.

Rating:

2.0

The employee was very distracted while on the phone while trying to help me at the counter made it a little bit more difficult to hurry and go

Rating:

5.0

Great customer service

Rating:

5.0

I dropped off the trailer after hours, so I didn't interact with the staff. However, the drop-off transaction was completed early the next morning when I received an email confirmation stating they received the trailer.

Rating:

5.0

Used this location 3 times and would recommend to Anyone in need of a drop off or pickup location

Rating:

5.0

I visit this location whenever I need a Uhaul, the employees are very patient and helpful. Amazing people!

Rating:

1.0

New personnel didn’t know how to correct rental agreement.

Rating:

5.0

The app had some glitches loading pictures. The staff was very helpful.

Rating:

4.0

Staff very helpful.

Rating:

5.0

Na

Rating:

2.0

Needs to be professional it’s a gas station has to call the owner etc…I like simple seamless process REFUND ME FOR THE MAJOR INCONVENIENCE

Rating:

2.0

When told drop off as long as same day would be fine thennget charged for 2 days at 11 same day

Rating:

3.0

The mirror on passenger side was swiveling and not staying in place. The cashier did give me a new truck. Not sure if it was reported, but, no trucks should go out like that.

Rating:

1.0

I stood by my truck for at least 5 minutes and no one came to check me in. When I went inside the young man at the counter was complaining about the needs of another customer. When I told them I needed to return equipment, they only asked for the keys and said I was good to go. No checking anything on the truck, for gas, or letting me know if there were any additional charges or concerns. Every time I have returned equipment, I have had an associate check me look over the equipment, let me know if there were any concerns, and then tell me if I was good to go. I will not rent or drop off at this location again.

Rating:

2.0

It was ok, one of the employees was a bit rude

Rating:

4.0

The trailer connector was rusted and difficult to get off . The workers were efficient- they could have used some help at the end of the day as there were several customers returning and some waiting on returns to get their rental.

Rating:

5.0

It was First time i came in and felt like this man really enjoys his job and does his job with great communication, fast , gets to his job with great humor and could make a person day ! My husband and i would highly recommended working with him if you ever need any type of assistance with uhaul !!! Give him a raise !!!!!

Rating:

2.0

First, this store is not as clean as it has been in the past. Secondly and the worse complaint is the oder of marijuana in the store. I was only person in store other than employees and i know it was not me. Then when i returned equipment. More of the same. As a customer this does not give me a sense of responsible help and is unprofessional. Lastly, neither of the6x12 cargo trailers had complete working tail lights. Unfortunately I had no choice and had to use one. I do not see me coming back to this location which is sad. My family and I have been customers here for decades. No more.

Rating:

5.0

Fast and easy to rent. Total time was 15 minutes with an online reservation

Rating:

5.0

They were friendly, fast, and clear on what to do on pick up and return! 10/10

Rating:

3.0

Truck wasn’t that clean inside. Mattress cover not provided as paid for, but got refunded.

Rating:

4.0

I didn't like the price increase but they worked with me through my struggle with payments.

Rating:

4.0

The employees at the vehicle drop off location were kind, helpful and professional.

Rating:

1.0

Very poor customer service. Would not recommend nail for storage. Way better and cheaper options out there.

Rating:

5.0

The manager Mark is always helpful and courteous

Rating:

5.0

Very helpful staff. I did not have any problems with the storage unit or truck. I will definitely use your service again.

Rating:

5.0

No problems

Rating:

5.0

Quick, clean, and easy!

Rating:

1.0

A waste of money for me I couldn't even use the storage, staff was great as always

Rating:

4.0

The staff was always very helpful and friendly and worked with me when I was late with my parent

Rating:

4.0

I appreciate that we never experienced an issue with pests, insects or break-ins however, the outside of the facility could really use consistent cleaning. The amount of trash and debris that is always on the grass and in the parking lot is ridiculous and looks very unwelcoming.

Rating:

4.0

Mark is the man! he has a great group of people he works with I most say thank you so much for all he do there good guy Mark But the truck I got from here had Bedbugs and Roaches on it! They say I could wich it out for Different one but I had already put my things on the 26 truck and it was hot and raining too! Now I have pay to kill them before I move my stuff! I DIDNT HAVE ANY BEDBUGS or ROACHES before I got this 26 truck! So now I will have to pay a Exterminator to get rid for them when I moved into the place. Because I know I got them Now!

Rating:

4.0

I always rent from here and they are very helpful with getting a truck! But this time the truck had bedbugs with Roaches all Waiting on us. Now I have to boom befor I can move my things in I let them know what was on the truck but at that point I had the truck more then 4/3 the way full on a 26 footed and very hot out too so I couldn't change it out for Different track at this point I was mess up and I had it for two day trying to move And now with bedbugs and roaches I didn't have befor I rented a truck 😢

Rating:

3.0

No outstanding issues

Rating:

4.0

Little difficult transferring items upstairs

Rating:

5.0

Thanks for the unit

Rating:

4.0

It was a clean and secured site.

Rating:

2.0

There was a really bad smell in the unit that left our items smelling bad.

Rating:

1.0

Over charged for U-Haul plus didn’t get money back for U-Haul

Rating:

5.0

Staff were really great to work with. Also uhauls app processing is excellent

Rating:

3.0

You get an average rating because you literally sent me emails every day to get a review and multiple times a day, all hours of the night. Stop emailing me.

Rating:

5.0

Thanks for the good customer service!

Rating:

5.0

Great place to store your stuff

Rating:

5.0

Always helpful to the community

Rating:

1.0

i checked in and checked right back out

Rating:

4.0

No complaints. My needs were met. And I know my belongings will be safe for a month.

Rating:

5.0

Best Uhaul experience I’ve ever had. Jasmine especially and her crew was sensational consistently whether I got a storage space or truck. If you had undercover boss you’d probably promote her to the top and with max benefits, and she’d be an example for the entire Uhaul system .

Rating:

5.0

This is the first time I have received such great service since I can remember. Especially when I was ready to quit using U-Haul because of the rude male I spoke with in Arizona several weeks ago. Jasmine has old school integrity and service, 1st I’ve seen in her generation. She is assistant manager in Kalamazoo. Great staff on Portage Rd.

Rating:

3.0

There were roaches in my unit.

Rating:

5.0

GM was awesome and very helpful.

Rating:

5.0

This is a pretty good place to do buisness as long as you stay in touch with them they are very easy to work with. The only thing that I had an issue with at first was finding the number for the actual Uhaul Service center and Storage Facility that I was working with. I recommend that you ask for their direct number when you are in the facility filling out paperwork so that you do not have to go through the corporate phone tree and answering service which by the way is not very helpful and has proved to be very frustrating compared to working directly with the on site staff members.

Rating:

5.0

We had an outstanding experience with the U-Haul. We were coming from three hours out of town and hit construction which put us behind our scheduled pick up time. During a busy moving season in a college town, the staff was kind enough to move our pickup and return time to ensure we had adequate time for our move. Pick up was smooth, the staff helpful and friendly. There was different staff on duty when we returned the trailer and moved into the storage unit but the service was the same, top notch. Kind, patient, helpful and had a great sense of humor. Would highly recommend U-Haul Moving and Storage of Kalamazoo (1004 Portage Street Kalamazoo, MI).

Rating:

5.0

Jessica on portage rd uhaul is awesome, so nice and sweet when you enter, and very helpful!

Rating:

1.0

Filthy ruined my couch nice did chew through walls from other units into mine pooed peed all over my furniture will never come to uhaul again will not recommend this uhaul to anyone unless they want to ruined their property and while pandemic ragged uhaul did not care 8% unemployment was crippling people's life's uhaul wanted their money greed careless company good day

Rating:

5.0

The staff was extremely friendly and helpful. Can't recommend enough to others.

Rating:

3.0

The manager was polite and trying very hard to efficiently handle the folks in the queue waiting for service. Unfortunately, he opted to try to handle two customers simultaneously at two registers. This slowed down the process and was frustrating when it was finally your turn.

Rating:

5.0

The guy that helped me was friendly and quick. He even moved the truck for me cuz I didn't feel comfortable backing it up onto Portage rd. Definitely glad i chose this place.

Rating:

4.0

Thoes stairs were a bear with heavy stuff. Am.grateful for the help when I asked for it. Is a ramp possible? They guys were great! They even told me about a job opening comming up when I asked! Thanks

Rating:

5.0

Ryan Revis was very helpful and deserves a raise

Rating:

1.0

This was the worst experience ever!! We tried to store our things here but the units we were rented were locked and no one had a key. No one knew what was going on while we had PAID movers to help!!

Rating:

2.0

I regret choosing this location for my unit.

Rating:

5.0

It's a perfect place storing your stuff and it takes the worry off your mind that nothing will happen to your stuff but the smaller units could be cheaper like the one I had cost too much money

Rating:

5.0

These 2 guys ROCKED it! I hope I get them on the next move in August

Rating:

5.0

Thank you so much for keeping my U-boxes indoors, safe from the rain. Christian was very helpful & kind to my mother and also with sorting the delivery of the Uboxes out with the movers.

Rating:

2.0

card machines were down for a few day so i was unable to get into my storage.When we ended our storage there was an opening at the top liking someone tried to come into our storage.

Rating:

5.0

Very helpful in assisting

Rating:

1.0

The manager gave away my reserved trailer to someone who just walked in without double checking ID's, etc. Didn't check ID or anything. Told my my box had already been picked up. Not the case.

Rating:

1.0

We would’ve liked it to use the storage facility in Kalamazoo however when we went to check there are no units available even though we had a reservation

Rating:

1.0

Although I was able to make an online reservation, there were not any storage units actually available. This was very disappointing.

Rating:

1.0

YOU ALLOWED ME TO BOOK A STORAGE ROOM AND THEY SAID THEY DIDNT HAVE ANY WHEN I GOT THERE. I WASTED SO MUCH TIME LOOKING FOR PLACES AND AT THIS POINT I JUST GAVE UP.

Rating:

5.0

Kevin, the manager, was helpful and attentive to everything that needed to be done with my cross country move.

Rating:

5.0

Friendly staff

Rating:

1.0

Never been contacted regarding my account, and every time I call they say they'd call me back...