Customer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North

Customer service overall was good but the lady who wrote rental agreement I have worked with before and she is not someone who should be working with customers. She act as if she is being bothered and just uncomfortable to talk to. Rest of the staff is great. Thanks

Rude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.

Great service, wonderful employees

I plan on using this location where I live to purchase propane.

Great customer service. The employees at this location always go above and beyond.

I am never using you guys again - tons of my office furniture broken and damaged and all my personal belongings damaged.

Better customer service, horrific return experience very unprofessional

I use u-haul everytime I move, and I really like their service. During this experience, the gentleman who helped me check in had a mask on, but the lady bringing the vehicle did not. She was walking around and seemed to be in a leadership or assiciate position. The vehicle did not have a particularly bad odor or trash, just covid 19 sensitivity was not present. I wish they could sanitize vehicles as they loan them to their customers. Otherwise, it has been a very nice and very efficient experience reserving, picking up and dropping off the vehicle. I was also able to park my vehicle there for the duration of the rent.

You guys where great!! Thank you all for your help!

Easy to deal with

Quick friendly interaction. I couldn't change anything, they were great!

Right tire out of balance and it drove me freaking nuts for 1100 miles - had I known I'd paid a pro to ship my car or looked for an alternative

I really think your contract scheme vs. the daily rental rate needs to be explained to customers first thing. I called and asked what it would cost per day for the 15' box truck. I was told it was $29.95 plus $0.89 per mile. During the online reservation, nothing warned me that when I stated how long I would use the truck I was committing to a contract period. I've been renting from U-Haul for more than 50 years and have never seen this contract period scheme. I would suggest that anyone who puts anything other than 24 hr increments in the pickup and return fields, get a huge red flag disclosure explaining the contract period. I was very upset - even pissed off until Christine called this morning and said she would adjust the invoice. It is not good customer service to piss off customers by misinforming or poorly setting expectations. All is well because she took care of the charges, but you need to explain this policy to people - that if they are later than that stated time they will get charged another day. Additionally, I spent over an hour trying to use 24/7 return. I had to call support and it took them 30-40 minutes to get the website to accept my return. I suspect it's a relatively new and evolving system so I give it a pass. That frustration didn't help to prepare me for the final bill I received. Overall U-Haul has always been a good value that I have used many times. I'm a bit burnt by this experience but my memory is short. I understand that everything evolves and I imagine you will adust things to continue to improve your customer service. In the future, I will always state a 24 hour contract period. In the end, this was just a hiccup. dolankj

Google maps brought me to the wrong side of 99

The is nothing more I can ask for. The associates were very friendly and promptly attended to their duties. I definitely will be using them again in the future. I wish I knew their names because I would most certainly suggest a raise for them. Hands down!!!

Keep up the great customer service!

Very awesome staff. Thank you for hiring great people.

When I arrived to rent the vehicle, everything was a joke...none of the employees acted professionally. I rented a van for one day to turn back at about 630 pm, due to major traffic issues i was in constant communication with the employees at this location. Letting them know I was in route and just about there. I arrived back to check in the vehicle at 6:57. I have already contacted the customer service and they said the employees was telling them the same untruths the were trying to y tell me. That she locked up at 7. No one would answer my continued knocking..all the while we where trying to use the online drop off to no prevail, it was saying our link was back or something... Then an employee finally comes out at 7:06 and was about the most rude person i have the pleasure to deal with...no help. All I could get from him was read the pamphlet..well I have and can't use the online check in. So he tells me rudely... Just drop the keys in the box.. so I did. Now they are not only charging me for milage that was not on the vehicle at the time of my separation from it but a after hours check in.

The employees that work at this location are very helpful.

Accidentally did not completely open trailer/ was full of blankets. I returned these at drop off point.

This store is very accommodating, needed a truck last minute due to some unforeseen circumstances, they really helped me when I was in a pinch! The team went the extra mile, and it was greatly appreciated.

Helpful friendly staff

Do not put the dolly in the truck to trick people into using it and charging them for it only put it in there if they rent it as it takes up space and I rented blankets and then was told to fold them what am I paying for to rent them I did fold them but it seems you want to charge for everything and have customers do all the work when I'm paying to rent other than that experience was good check in and out online was super easy staff was ok not overly friendly but not that rude but not that helpful

Only one person working so had to wait 40 minutes. It also really sucks that you moved my reservation and I had to pay the extra miles for it. Bad business practice imo.

This is my new favorite location thanks to Becky.

Uhaul both in Texas and in Michigan were absolutely fabulous. I would definitely recommend uhaul. Please send a thank you message and congratulations on a terrific job. Customer service was above expectations and friendly. Thank you!

The dolly was very rusty and the ramps didn't retract.

Very friendly and helpful. Thank you!

Every employee at this location is Amazing and super helpful!

The female employee who waited on me needs Customer Service training and an attitude adjustment. If all your employees were all like her, I would never use U-Haul again!

The dealer you originally sent me to did not have the unit. I had to drive around looking for a dealer who had the trailer I needed and it ended up costing me more money. Not happy with UHaul corporate for not contacting me before hand.

Can be a long wait on phone calls with questions.

The drop off and return experience was pretty quick and easy.

Called 2 days before and told I would have to go to another place to pick up. Called 1 day before to confirm. Told her I would need help loading and securing my car. Lady on phone was rude. Said they can't drive car on dolly. Ok. Then said they charge $20 to secure. Ok. Asked to have added. Showed up and realized as we were about to load car that charges for securing were not on bill. Had to go back inside and get lectured again. Young man helping me was very polite and helpful. Ladies inside were rude for no reason.

Everything was perfect

It was a very good rental experience ,everything went as well as expected. Did have a little glitch with the U-Haul app when returning the truck . the app did not work for me . I parked the truck where they advised me when I picked it up , and dropped the keys in the return slot.. Other than that all was excellent .

Kristina is great. Will recommend this place

From pick up through drop off the staff was efficient and professional and friendly. Definitely glad to have them in the Katy area.

Ensure tires are inflated correctly and in good condition. Not the case with my trailer, but I didn't inspect carefully when I received it. It was very clean and so were the moving pads.

Overall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.

The inside of the truck was not as cleaned as I anticipated or was made aware of per online advertisement. Given this COVID climate we are living in, I would have preferred the vehicle been pristine clean so as to not place myself or my passenger in a compromising position. Other than that, the vehicle worked for what we needed it to.

Representative was not very friendly. She got the job done but I can't say she was pleasant. Equipment was good, clean and served its purpose.

The young lady that helped me was awesome

Perfect place..clean location and wonderful workers make this a good experience!!

Awesome people and location

Best location ever\ clean and the folks there are just awesome!!

Excellent service, young man came right out and assisted me promptly. Check in was very easy and simple. Great process here!

Make it free ??

We had two employees help us. A young guy, he was great. The lady was not. We returned the dolly exactly how we found it which apparently can cause damage to the wood slats but we did not know and told her that's how the truck came. Her response was “monkey see monkey do” which is absolutely unprofessional and inappropriate.

Buy more equipment s

Wait time could be improved. I waited close to 10 minutes before I was attended to. The reason was that the representative had to go out with another customer to check a returned vehicle at the time I walked in. I think that could have been handled by another employee, freeing her up to attend to waiting customers, and also shortening wait time. Otherwise, service was very good.

Kinder customer service and cleaner trucks.

No problems. Courtesy staff-before and after the rental return

personnel merely kicked the tires after i brought to their attention the tread depth issue and had me place the trailer back onto the ready line without changing the tires

Everything went smooth

Lady at the store was extremely rude. Not helpful at all. I unhooked from the trailer myself and left it at the lot without any assistance. May be understaffed at this store? Customer Service skills definitely need some work.

Once again, the website was very slow, even though other applications and websites easily pulled up. This added 30 minutes to our drop off time in the rain. The attendant did not mention that there was a guest wifi available to expedite the process. I will not use UHaul again.

Great service, the managers there are awesome.

The best customer service I have experience in a while

Your staff is to lean, I was there four hours just putting my truck on the trailer. You can’t except one person to do everything in the morning. There should be two people on site at all times!!!

Kristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. Thank you

I bring to my new house a big rat in the refrigerator

clean, helpful, affordable, safe

I really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.

I would recommend this place to anyone.

Very good customer service

The staff and service was excellent!