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CALE CCustomer Reviews for U-Haul Moving & Storage of Katy at Grand Parkway North
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe more staff at check out
SALVADOR LFirst - I rented from a different U-Haul location and they didn’t have the equipment when I had my reservation. That was at 20435 Katy fwy. Upon arriving at 1633 w grand pkwy: Friendliness of staff was poor I’ve never had a U-Haul call an emergency contact to verify while renting the equipment. Second, I’ve pulled this equipment with the same setup on my truck before but this time they insisted on upselling me a hitch and ball with a lower drop. It was not needed but they wouldn’t let me rent without it.
CHRISTOPHER HRenting is now too computer oriented now, pity someone who does not have a high smart phone because you cant rent anything. There is no reason why the agent needs an emergency contact and must call them to verify they are an emergency contact. You should now have to take pictures of UHauls own trailer when you rent to make sure you got the right equipment, isnt that what the guy hooking you up is supposed to do. I had to totally modify the safety settings on my phone to rent a trailer for the day so your stupid app would work. I long the days when you could show your driver license and get a rental, 10 times easier and faster. Not sure how many more time I will be using UHaul as it is getting so complicated.
KEVIN ENo proficiency in returning equipments! I returned one of the Uhaul equipments, then the management team called me two time asking me about same equipment to submit it!
SAAD TGreat product and service and people
ANTHONY LKaty 99 toll road location is awesome. I frequently rent there and today’s customer service was par for the course. I showed up with the incorrect ball and Amber got me all squared away. In doing so she kept my trip time to a minimum.
JOHNNIE FMaintenance the equipment
KANDICE PN/a
Jessika HI was charged for my time longer than I actually had the unit. Still waiting for credit!
ALAN BAmber Kay, Kristina, Sterling, Martin, Karen, Jenn, Gary, Jordan and Jamal are ALLL AMazing!!!! They all helped me out so much.
Amber S | Overall ExperienceWorst experience of my life. When picking up the U-Haul and reviewing the condition of the U-Haul truck, it was very dirty and driver side lock isn’t even attached, not being able to leave the vehicle to even go into the store from my belongings and my dog Dak, that means the world to me. The movers loaded my stuff and left the house. 10 miles go by and the a.c. Isn’t working, so I gave it a couple more miles to see if it just needed to warm up. It never worked with a 4 and half hour drive to my destination. My dog is freaking out of how hot it was getting in between my leads in the middle of Houston traffic. I had to pull over and roll down the windows. My phone wouldn’t operate google maps because of the temperature and have taking screen shots of this along with loud environment alert from my watch. I also have a video of my dog suffering, which is allegal to have a dog or anyone else at that matter in that temperature. 77 miles from my destination the a.c. Kicks on. Stop and roll up the windows. Stop to get gas 20 miles from destination and turn on truck, a.c. Stops working. This morning headed to my storage unit to unload the a.c. Was working. Left storage unit to drop off U-Haul, a.c. Wasn’t working. I’m beyond disappointed and was in disbelief when I called customer support immediately when the a.c. Wasn’t working when I first left and they offered to see if they can find a replacement and send them out and unload it and swap it out. It would have been another god knows how long and cost way more than reimbursing me for the horrific experience. If U-Haul doesn’t make this right and reimburse me the FULL amount, I will take this to a higher level. Very unacceptable!!!!!
Joshua HAmber was an outstanding agent, she helped getting this rental done very professionally and very quickly. She was able to answer all my questions and did a great job getting me checked out.. she should be recognized for her outstanding talents.
GARRY GThey will over charge you on your card and no invoice to show for it , very rude staff
SYDNEY NBad customer services, people don’t explain too much, don’t care!
JOSE MNo issues
WALTER LFront desk associate was not pleasant to work with. Perhaps she was having a bad day but customer service should be a priority!
JASON MNothing
DARRELL BExcellent customer service!
RICHARD SThe person working the front desk had a bad attitude.
GABINO PLocation is very convenient to my house staff was great to work with and the online return option was easy to do and made for a great after hours return
THOMAS WEmployee and another customer verbally being aggressive to one another. Took 30 minutes for me to get my rental My rental did not have ac my entire drive from Katy to OKC
MARQUIS GConsider taking partial payments so customers can avoid late fees. Get a friendlier staff.
Matthew L | Overall ExperienceEvery person that I encountered from quoting to drop off to pick up and deliver to my new home, and even the Movers were all amazing! They were very helpful and made my transition from one state to two states over, absolutely smooth and stress-free process. I will absolutely be using this service again in the event that I need to move across country or further then a couple cities over. Thank you UHaul!!
Jariana MNothing remarkable accept that the location was PACKED
GRANT UGreat CSR
MIGUEL DAfter hours drop off
ROBERT MRude, loud, not enough parking and the parking is arranged poorly, they put car dollies in the way. Long lines, service barely exists.
ROBERT MThe driver Whitney was wonderful, very pleasant, professional, and a very good driver!
Robert WThe only issue I had was picking up a trailer at 7:00 AM and U-Haul having to call an emergency contact that will not be with me. That meant I had to sit there and call my contact to make sure they were awake and would answer the phone from an unknown number. This is the first time I have had to do that and it was inconvenient. I heard everyone else renting that morning saying the same.
BRADLEY WI don't appreciate having to provide an additional phone contact. They had my phone number; already photocopied my driver's license and I used a credit card. Once I provided the additional contact they called my mother to verify I was being honest. I'm over 60 years old and your going to question my integrity and bother my mother for a $35 rental?! Low class and sleazy business.
ERIC KThe man working the counter and getting my reservation ready was rude. Told me he was going to go get the trailer for me, came back and gave attitude because he had been waiting for me in the back corner. I was never told that I needed to go there to get hooked up to the trailer. Didn’t speak to me to let me know he was done hooking up the trailer to my car and just walked away. Didn’t realize until I was about to pack the trailer that the 6 blankets I paid for weren’t inside the trailer and he didn’t give them to me. Overall terrible experience.
ALYSSA OWe were charged fuel even though we pull more gas back in the U-Haul truck than what was in the truck when we got it. The representative at the desk allowed someone that walked in ten minutes after I did to get their truck before me and skipped me in line.
Jeffrey NStaff was rude and condescending. The person who created my ticket was friendly, however the lady who I assume is the manager was just nasty to me. She was very condescending and aggressive for no reason. Once my contract was created and I was ready to hook up the trailer to my vehicle I was told to follow an employee out who proceeded to tell me to “fuck off” because he just clocked in and didn’t know what was going on once we got outside and I brought my vehicle around. Thankfully a different employee came over and helped me find the right trailer but the experience was awful and infuriating. I’ve never had an experience like this before with u haul and it’s extremely disappointing. I’ve always had friendly conversations with employees and generally felt they’ve been pleasant until I went to this location. If this was my only experience with U haul I would not use u haul again for my next move.
STEFANO PBe certain to perform a safety check on the equipment. The truck I used needed front end alignment. The drivers side front tire was worn badly and should have replaced. Very dangerous. Windshield wiper blades needed to be replaced. The much more serious issue was the passenger side mirror. When the truck hit rough areas of the pavement, the mirror tilted down so you couldn’t see anything but the ground alongside the truck. Extremely dangerous for lane changes. I deserve a reimbursement for the hassle of stopping to adjust the mirror multiple times. Please consider this in consideration of my future business.
DONNIE MVery rude person, wouldn’t speak to me just walked away when I spoke to him. Told me I would be refunded for the miles not used. Then charged me anyways.
SEAN MStaff was helpful and courteous but sent me out with a tow dolly with worn out straps and two bald tires. I had a blowout 350 miles into my trip and although customer service handled it well the delay (almost 4 hours) caused us to arrive late at our destination.
SCOTT DWhat I will never recommend is your 3rd party moving company. Do not ever rent help with Done Right Moving, the owner sent 2 guys a 17 year old and grand father. Ripped my couch, broke perfume bottles, asking for beer and cigarettes. My family had to help move after paying them. The kid kept asking my husband for help can you help me lift this my grandfather can’t because it’s too heavy, come on…Called and left 2 messages for the owner and had received nothing . Called and put a complaint in with uhal moving and got transferred to the moving. . I had to hire another company to come and complete the job. I can’t believe UHAL wouldn’t step in after hiring these people and putting there name on the line. Very disappointed in the whole situation and to know this kind of behavior is allowed and no one cares. Do not book this moving company unless you want to move yourself Done Right Moving, should not even be in business and has made uhal look very bad. I will never use any 3rd party again and now I’m worried about using uhal due to no response. Think twice people and use caution.
KATHEY CWe had a good experience while setting up a storage rental. All staff was friendly, patient and professional.
PATRICIA G | First ImpressionsThis was the most terrible Uhaul experience I have had. I was given a very old, poorly maintained vehicle for my 14 hour 1000 mile trip, turning my trip in 17 hours after dealing with vehicle issues. I experienced engine codes, loss of power, leaks, water entry during rain driving, bad wobbly rotors, fluid leakage on my wife under the dash and more.
KENDRIC OMaintain your current standards
ANTHONY CThe staff was very helpful
Maria R | Overall ExperienceI have used you call for 10 years and I am very pleased with their service stories and vehicles I'm very pleased with their help and their service
Maria R | First ImpressionsGreat staff: fast, efficient, and this store is very convenient.
MICHAEL CYour requirement to have a U-Haul representative actually call and speak to an emergency contact is absurd. Especially at 7 AM when the facility opens. Such an absurd company policy.
RANDOLPH AEverything ultimately worked out well. When I first arrived, however it was difficult to engage with anyone to pick up my rental. Three people passed by me as I waited at the counter. I was also reprimanded that I need to speak up as she was working on something in the other room. Well, I did and still two people walked by me. I did call the main number and they reached out to somebody locally and then I got a lot of attention. I used U-Haul recently for our home move and that location was excellent. Drop off, however, was a different situation and she was very good and very quick which was appreciated.
Andre BVery easy and efficient. online booking, pick-up was smooth and drop off very easy.
MICHAEL DTire strap on passenger side was worn to the point it wouldn't reach the ratchet for that side. I had to find a wide strap and attached it to the strap web so I could tighten that side down
JOHN BThe only issue with the equipment was the steering had around 4 inches of “play” in it. At times this made the handling of the truck difficult.
GLENN DHorrible service
QAIUM HYou should check your box truck before you rented out to customers special. The AC is not working and have a Good staff employees in the front with good altitude !!!
BEREKET EExcellent service & help. Only issue was on the emergency contact notification - this should be clearly stated in the registration process or app somewhere that this person can not be someone doing the move process. Early in the morning we had to find someone else to do this instead of my spouse who was going to be traveling with me for the move. Make it clear.
Steven HThe truck was missing the utility dolly in the back. The appliance dolly they gave me would not tighten againist the appliance, so basically useless.
SHAUN WThe GM Kristine Ana Her son that works there is very rude he called me a b**** and she was very rude and had the audacity to come out of the office and say to me “ because what we not going to do is” attitude she was throwing pens around and being very nasty I would never rent from this one again. And I don’t think a mother and son should be working together.
Desiree L | Overall Experiencevery easy. in and out
Jesse UFriendly and helpful staff.
GUADALUPE SComo siempre todo en perfecto estado
Manfred H | Online Move InThey should have more access perhaps 24/7
ALICIA A | Overall ExperienceThis wasn’t the original location I rented my equipment from. I was rerouted because what I reserved wasn’t available, so I had to go here. Then, the wait time to pickup was considerably longer which delayed me. On return, I had to wait 15 minutes and finally went to locate an employee who could check the trailer in and still had to wait 10 minutes more to park it and complete return. The customer experience was very poor overall if you are in any sort of hurry and you as the customer have to locate people who should be looking to service customers instead of the opposite of what I experienced.
JOSEPH MI had these units for 3 years. Price just.went up but only a little bit i moved out.due to where I wa located now.
William S | Overall ExperienceThe worker was rude. The sign said wait for a uhaul worker. I waited by the truck. When he walked by, I did not say anything, but he said pull the truck up to the sign (only 5 more ft) and bring the keys inside to him in very rude and irritated tone of voice. I could not believe what I was hearing from him. I assume he just hates old men or he just has a terrible attitude with your clients. When I went inside I told him what I thought about him. Check your outside Cctv recording.
ERNEST HGreeted upon entry, handle quickly, the lady helping me was outstanding!
Mark Qnothing really, service was good
Luis ASeamless and awesome
BENJAMIN Rquick , easy.
Luis RGreat storage facility. Clean. Well lite. Secure
Germaine T | Overall ExperienceThe elevator is always break very inconvenient for me because my unit is on the three floor.
Loretta B | First ImpressionsThe young man did an excellent job accommodating me, especially after I share how I had such a horrific experience moving. He was very courteous. The customer service at the uhaul in Katy... 1633 ...location had exemplary customer service. I really appreciated it, after a long drive from East Texas. Thank you so much. I would recommend UHAUL definitely for anyone who ask me about my move. Even though it was some extenuating circle, I had a seamless transition in my move
Shiree T | First ImpressionsFor those walking their storage items in to the building it was inconvenient due to a big U-Haul truck parked right in front of the double doors and other cars parked on both sides of that, it was hard to get around with our carts of items to store them. Perhaps more doors are needed. Even after they were done unloading it the truck stayed parked there the whole time. Staff was great and check in was easy.
brandy s | First ImpressionsClean facility.
Julius W | First ImpressionsThank you for 4 years of service. Great experience using your facility
Glynda G | Overall ExperienceVery helpful staff
nataile b | Overall ExperienceWe’ve moved from TX to NY and back this year. U-Haul of Katy had a great staff who bent over backwards to help us. We rented a vehicle and two storage units while finding a new home in the Houston area. We purchased propane for our camper and supplies to box up items.
john m | Overall ExperienceNone
Armando R | Overall ExperienceAt first the location was great. But the influx of homeless encounters inside living units started making going to get things uncomfortable. Having them sitting with doors open and eating and sleeping became uncomfortable. Elevator being out of order did not make it easy going up and down to floors to retrieve items. Maintenence on haul vehicles also led to nails, screws and parts being driven over as you are unable to see these driving in.
Juan L | Overall ExperienceIt’s a cool place. Love the convenience
Terri F | First ImpressionsThe staff member that checked me in to my unit as well as accepted my trailer check in was very helpful and explained everything. What a great experience
Rodney H | Online Move InThank you!
emily A | Overall ExperienceThe access to the store is very inconvenience. I left 8 days after I paid my rent and they didn’t prorated my cost so literally they keep my money.
yudimar a | Overall ExperienceDoors to unit way too small, lighting inside unit limited. Hallways absolutely a mess if anyone else was trying to move at the same time, a lot of corners made big furniture a disaster. But security seemed good and staff was friendly.
Lisa Z | First ImpressionsThe manager had much attitude from day one
Brenda B | Overall ExperienceThinking about the client, the administration is NOT cooperative and makes it very difficult for the client to carry out the procedures once they are in the premises. I do not recommend it.
Ivan G | Overall ExperienceWhat I needed, at a reasonable price
ANN M | Overall ExperienceThe experience was amazing, great customer service. Most definitely would use again in the future.
Melvin w | Overall ExperienceThe elevator would be down from time to time making it hard to move things in and out. Outside of that my experience was great.
Nicole B | Overall ExperienceMuy limpio y seguro
Ramon n | Overall ExperienceRated poorly exclusively due to very rude attendant (August 2nd move out and handling handling of storage final billing). She obviously lacks consideration and interpersonal skills. That lady doesn't need to be near dealing with customers services, but in factory settings that involves mechanical rather than regular human interactions.
azu o | Overall ExperienceI asked for a rental on the first floor.I was told there were none...there were vacant rentals on first floor that I saw .
James B | First ImpressionsPlease fix the outside bathroom access. Checked in with my card and then later tried to access the bathroom….it would click but not open. This Katy location has the best employee inside….a lady who decorates a Christmas tree for Valentines, Easter, 4th of July…fun! She is also excellent at taking care of everything and anything!!
Molly T | Overall ExperienceI made a reservation online for a moving truck and self storage leaving Austin to Katy. When I arrived to the Uhaul in Katy, I was denied entry due to an access card that was needed to check in, Regardless having an access code. The office was already closed so I couldn't get any help and I missed a mega bus back to Austin which was extremely upsetting. The next day after I unloaded all my belongings and I completed all check in lists I was charged $30. No detailed description was given in a receipt why I was charged $30. I will be contacting a member of management to complain and request a refund for the $30.
Matthew L | Online Move InVery happy
AMY L | Overall ExperienceAlthough I completed the "online move-in process" and was told the unit would be ready to move in when I arrived, my unit was actually locked and I had to wait in a long line to speak to an employee who unlocked the unit for me.
Michael R | Online Move InStaff was very helpful and welcoming.
Crystal H | First ImpressionsAll staff was friendly, professional and courteous. Facilitiy was clean, organized and well explained instructions of the facility. U-Boxes were conveniently located! Thank you!!
Crystal C | First ImpressionsI believe I had the storage unit for about four years and never had any problems or issues with them at all. If I need to use it again, I will come back.
Rosaura A | Overall ExperienceThe staff were always professional.Always a friendly place to go to.Facility included as well.It was a pleasure to store my items there.
piernas W | Overall ExperienceStaff was friendly, knowledgeable, very accommodating and helpful with finding local places we needed .
Brenda L | First ImpressionsSubject: Request for extension and fee waiver
Javier M | Overall ExperienceGuy was slow and he took to long. They didn't have the unit I needed.
carroll w | First ImpressionsThe storage unit was very neat and well maintained. The app didn't work for signing up but the staff got me in. For some reason when I scanned my access card and then opened up my unit, the alarm tripped. Not sure why because the card reader said, "Welcome back Mark, access granted." I moved my things out with out any further incident. The auto payment really helped me while I was tracking bills for 2 houses in 2 different states.
MARK V | Overall ExperienceHad a storage here for almost 3 years and it was great! Only reason I don’t need it anymore is cause I’m moving into my own apt so I have much more space.. I’ll definitely use this location again in the future if needed. Thanks for keeping my stuff safe !!
Destiny M | Overall ExperienceGREAT CUSTOMER SERVICE. THANK YOU!
Lola W | First ImpressionsLady (red brown hair - late 30’s) was incredible!!! Seriously great at her job!! Actually helped check out 3 people at the same time…using different stations!
Molly T | First ImpressionsWill not be coming back at all
Daniel P | Overall ExperienceKristina was sent from above. She made the last part of my move, from across the country, easy and stress free. Her personality and attention to detail made me feel so comfortable. I met her on Thursday and hoped when I scheduled to come back Saturday, she would be there because we ended up making last minute decisions. She is the best. I just found out she is the General Manager, and I am NOT surprised. I am still in AWE on how she made everything happen in MINUTES, I mean minutes. We left our key home, went to get it, came back, and everything was ready for us to unpack and go since we had an Ubox. The team around her was also very nice, knowledgeable, and extremely helpful. I am blessed to live close to this location, and I hope to pop back inside to say hello!!!
Burneeka T | First ImpressionsGreat experience Amber initially helped me get my storage unit, Mark helped get my tow unhitched and was very informative and was just great… Brandon was also helpful with my return. Thanks to all the staff you were all so helpful and made my move much easier
Lena J | First ImpressionsThe showing of storage space online was misleading when I arrived to access the space and therefore I had to immediately upgrade the unit which became costly and over budget. I was disappointed with experiencing miscommunication regarding auto payment for my shipment. And when I originally reserved the storage online 11.5.23 my next monthly payment reflect 1.6.24 but when I arrived in person and upgraded the next payment was for 12.6.23. I have spent too much with doing business at UHaul for this to happen upon my arrival as a first time customer.
DEBRA S | Online Move InPrior to the end of my lease, there was an issue with the back fence where it had been pried open. Due to the population around the facility that worried me sometimes however, sadly prior to moving out, I discovered that the unit I was renting was not up to standard, and due to heavy rains that had not occurred during my lease half of my items were destroyed by water. These items included household furniture, furnishings, clothing, and shoes. The other items that were in paper boxes, if they were not destroyed, severe mildew and mold.
Karen S | Overall ExperienceI love the staff and location! I always felt protected (it’s very secure), great system and very efficient and courteous staff. Definitely recommend!! Appreciate you guys!!
erica w | Overall Experience..
leonardo c | Online Move InIt took 6 days to get an account closed out after telling the manager on-site, texting the manager on the 24-hour access message, closing out on line, calling customer service. Finally had to show up in person to get it closed out. Apparently they had the unit already cleaned out, a new lock placed on it but someone forgot to press ‘submit’ to close out.
Pamela W | Overall ExperienceDid a great job I would come back
CAMERON N | First ImpressionsI would comment but don’t want my storage unit to be destroyed
Brenda B | First ImpressionsRude/unpleasant staff with absolutely no patience.. looks like they had a new girl there and she’s asking them for help w/ the look of confusion on her face, they’re brushing her off and speaking to her as tho she’s irritating them in front of customers. They provided a storage unit, on the 3rd floor, wayyyyyy to the back. I asked if they had anything closer near the elevator and she advised that’s all they had.. when I got to the 3rd floor with my first load, immediately off of the elevator were green tags for available units leading to the back of the bldg where my storage unit was. So she in fact lied about availability. And it’s supposed to be climate controlled, no air was circulating, through out the bldg, nor the elevator. I didn’t even bother going back to the office because I had already driven 15 hrs from FL. Neglecting to mention I couldn’t even return my vehicle in at the same facility where my storage unit was reserved. Uhaul sent me 15 min out the way to return my vehicle.
Shavonda B | First ImpressionsStaff are all rude!! Maybe they’re understaff or just mean.
Oscar A | Overall ExperienceI came in to rent a U-Haul storage unit was not explained any of the access information by the person who helped open my storage unit. I called and spoke to representative who told me that I could not gain access until the next morning at 8:00 AM due to the sliding door closing promptly at 5:00 PM on Sunday. Therefore, I had to leave all my personal belongings in the hall on the second floor because I was not able to get back inside the building to secure my items and lock the unit. An employee should have provided a tour of the property and showed how to properly utilize the sliding door and the after hours man door that nobody said anything about. Worst experience ever renting a storage. When I called this morning, another representative told me that I could access my unit from 5 AM until 10 PM! The inconsistencies of information provided on access times and lack of customer service in showing me how to use the key card to access the building are my issues and concerns.
Tanisha S | First ImpressionsGreat service
JESSICA S | Overall ExperienceClean hallway floors.
Ebony J | Overall ExperienceI would have given an excellent as the status but I did have an issue with my security card at one point. But other than that, the staff was very professional and I definitely would recommend this place for storage and moving.
Nikki A | Overall ExperienceOnly issue was there was initially, a misunderstanding in reference to a promotion/ special being honored. After the supervisor Kristina came in, the issue was then resolved.
TIMOTHY B | First ImpressionsGreat customer service!
VICTORIA R | Overall ExperienceCharged me after I requested move out for an extra month, completely ignored my other move out request.
John F | Overall ExperienceI have had great experience in this facility for many years. People are great, great customer service very clean store.
Indalecio P | Overall ExperienceOverall experience was great. One thing I don’t like is the lack of communication. I paid for at 10x10 but was given two smaller units instead which kind of made it inconvenient.
Erica W | Online Move InI chose below average because uhaul skagit valley location are some racist people. Specifically the manager of the location.
Antwain W | Online Move Inpersonnel at this location are professional and ready to assist in any way possible.
Ross H | Overall ExperienceGreat staff from first contact. Helped after unable to secure unit online. They were quick efficient and friendly. Total rental time was less than 15 minutes while they were through with operation of the storage. The code and card for access is a great idea for those who sometimes go cardless like myself
laturvis p | First ImpressionsThe facility was just fine, the constant badgering for a review is annoying.
Mark A | First ImpressionsYour employees was helpful and lock my door when I did not lock it right
willie l | Overall ExperienceStorage units are very small!!! Your expected to stack very high and be unsafe!!!
Tammy B | First ImpressionsI was charged a $25!cleaning fee. I left the uhaul clean and left no belongings behind. I also did it receive the size storage I requested.
BILLYE W | First ImpressionsBy far one of the best U-Haul Storages in the USA. Thanks
Ernest P | Overall ExperienceOutstanding service from the top to bottom. Best Uhaul I have ever dealt with.
John C | First ImpressionsThe Manager was rude and extremely racist. She was NOT friendly on any terms and I will NEVER do busy there again!!!
joy h | Overall ExperienceMy storage unit was auctioned off before I could go and pay for it. I spoke to someone and came to an agreement for paying off my unit. There was lack of communication for corporate to the facility who had my storage and lost all my personal belongings that was personal to me.
tahanna t | Overall ExperienceBy far, one of the best storage facilities I’ve ever used! I just didn’t need the unit any longer. If there comes a time I will need one, I’ll be back!
Jeff G | Overall ExperienceElevator was broken down for too long. We had to lift extremely heavy stuff up the stairs it was too heavy and difficult to do because we couldn’t take our stuff back.
LINDA O | Overall ExperienceEveryone from renting the truck to getting my storage unit was at best, Great!! Thank You All for the help!!!
William L | First ImpressionsAmber was extremely helpful and accommodated me and my storage needs as best as possible.
joy h | First ImpressionsThe employees here are great.
Kristina E | Overall ExperienceI used this facility for two years. Everyone was always helpful. The cleaning person in the indoor storage is awesome and very helpful!
Tanya W | Overall ExperienceI called ahead and booked a rental truck as well as a small storage unit. This was an unexpected storage and move of items for a business trip that I was on in Katy TX and I had to fly out in a few hours, so I was in an extreme time constraint. The gentleman on the phone was very helpful, gave me rates, secured a truck, etc. I explained that I would be there in 20 minutes and he had everything for the truck ready. Upon arriving to the location I was handed off to a blonde lady whom I verified that although I was given a 3rd floor storage unit that they had an elevator. She said they had an elevator and I signed all the documents for the storage unit as well. I then left to grab the pallet of materials that I was putting in the storage unit. 30 minutes later I came back to the storage place and was told that, although there is an elevator, that it was broken and I would have to carry everything up to the 3rd floor. I asked the blonde lady why she said that there is an elevator when it's broken and she said "because we do have an elevator". She immediately developed an attitude when I explained that I cannot possibly carry everything by myself up 3 floors (some of the things I'm storing weigh over 500lbs). I explained I'm on a time constraint, that I explained that in person and on the phone and I don't appreciate being mislead and lied to. She then told me to stop raising my voice (I have laryngitis and cannot talk without attempting to talk loudly), that she's not lying, that they DO have an elevator (whether it's actually working apparently is a non-issue to her) and that instead of trying to find another location with adequate storage or being proactive in any way, she said I'm not welcome anymore and she's canceling my storage unit. I had to ask twice for proof that it's cancelled, she yells at me that she's canceling it, grabs the paperwork out of my hand, tears it up and throws it away. In addition to the wasted time, soaking wet conditions, having to unpack and repack the truck, this individual was the rudest, most unpleasant person I've had the pleasure of dealing with in years. Under no circumstances would I employ her and I hope she never deals with another customer again. So instead of using this location I simply went next door, had an incredibly pleasant experience there, paid more for the unit but it was totally worth it. This blonde "manager" is going to ensure that the storage place next door is a successful business for as long as she's employed at your company. Until then I'll never use uhaul again for personal or business purposes.
chad s | Overall ExperienceVery good service
Christopher D | Overall ExperienceThey should give you a discount for the 5x5x5 on the 5x5x10
Carlos M | First ImpressionsWorked very well, efficient and friendly.
David H | First ImpressionsIt was great costumer service
Donald P | First ImpressionsI requested to end contract in February March and April I was told I had to remove my kick which I did months ago. The manager with colored hair there is very rude and disgusting to all of the customers.
Tirnece H | Overall ExperienceAmber is the best!!!
Jeff G | First ImpressionsMove out date was 3-24-2022. I was very please with this facility except the elevator did not work several visits.
Zelma m | Overall Experiencebroken elevator i had to carry a lot of boxes using stairs all i heard from stuff was " so sorry elevator is out of service" no help no nothing
Dariusz G | First ImpressionsWe have rented u-haul trailers about a dozen times in the past couple of years because of rebuilding and moving due to Hurricane Harvey flooding. A discount on storage would have been nice. When we were ready to empty the storage unit, the elevator was broken. We had to wait another two weeks to be able to come back and empty the storage unit because that is when our help was available. We think it is wrong that rental is not prorated.
Elisa R | Overall ExperienceAll good during the whole time of the service agreement, will definitely come back !!
JUAN H | Overall ExperienceI just don’t like waiting on the elevator. Stairs should be available without being penalized for opening the door to get out. I waited 15 for the elevator. Not happy with. That but everything else is fine.
Natalya T | First ImpressionsManager doesn’t do her job and was very rude
Angela J | Online Move InThe staff was very accommodating, knowledgable and friendly. With the situation of staff shortage you can tell they are hard workers under stress. There is no need for such extended hours with all the 24/7 options they have available.
Amber S | First ImpressionsThank you! Everyone was helpful, knowledgeable and nice. I would definitely come back.. :)
Aracelle R | Overall ExperienceKristina helped me get a truck and a storage unit and was extremely helpful and kind! She made the experience so stress free and I definitely wanted to make sure to give her a special shout out!
Miranda P | First ImpressionsI was charged for a months rent after I moved out on 21 Jan 2021. I called on 22 Jan 2022, I was told I would be refunded on my credit card. I have not been refunded yet.
Henry F | Overall ExperienceWe rented a truck, then needed a storage building. The whole process went smoothly.
Judy B | Overall ExperienceThe Bathrooms were disgusting, I arrived closer to 11pm and went the next morning and the bathrooms were not touched.
Justin G | Online Move InThe service was excellent from beginning to end. From renting a U-Haul and storage piece of cake will definitely recommend.
Telishia S | First ImpressionsGentleman at desk seemed confused with my online check in and almost charged me twice but we got it figured out and things went well
Callie M | Online Move InI rented at this facility because it was supposed to be 24 hour access but I didn’t get it on both units, and it was removed from the one that did have it. No explanation why it wasn’t provided for both units or why it was removed from the one. I feel mislead.
Liane J | Online Move In2nd time taking our deposit & charging us over to be overdrawn in our account gets attitude end We call never had money reversed worse customer service
amanda N | Overall ExperienceThe service was very good.
Kenneth J | Overall ExperienceSome employees are great in that location. Others are just not helpful at all. One guy didn't even look up to say hi even after I said hello. If I didn't say I'm there to pick a lock, he would not even say anything. After I got the lock, I said thank you and no response back. So i just left. Other than that dude, everything else is ok.
Rosemarie C | First ImpressionsThe staff were attentive, knowledgeable, accommodating, and pleasant. The systems in place are easy to understand and help movers safely store their belongings. I would use this facility again. Thank you.
Omar S | First ImpressionsNo one was there to help with the unhooking of the trailer. No one answered the phone either. Definitely don’t recommend this location
Henry F | First ImpressionsMy experience was extremely pleasant.. The staff was welcoming and helpful..I would highly suggest this facility to friends and family members..
Jackie W | First ImpressionsKristina and Amber are awesome. They are always there to help and answer your questions.
John D | Overall ExperienceWorker was super friendly and extremely helpful
Meaghan J | First ImpressionsI received very good service. My reason for leaving was that I needed a bigger storage area and there were not any available so I had to go elsewhere. Thanks!
Lupita C | Overall ExperienceHad spiders in the unit.
hoyt w | Overall ExperienceToo hard to get to loading unloading area due to all the trucks being returned block the way.
mark s | Overall ExperienceThe female workers was not polite when it was time to empty out my storage. Apparently I had 2 separate accounts and one wasn’t paid on time because of that reason they put a red lock on my unit but did not call or email me instead they sent a letter to a family member for a reminder as if the person lived in Texas how sad I will make sure I don’t use that same storage unit as long as those rude people are there
Quenzetta r | Overall ExperienceExcellent service
Joy G | First ImpressionsI was given a storage pass card but I was not told how to use it and when I was suppose to use it. So every time I went into the storage the alarm would go off..when I returned my truck the guy behind counter told me what to do.
Brandi L | First ImpressionsThe front desk staff was very kind and helped me make last-minute adjustments for my storage needs. Additionally, a member of the truck staff assisted me in temporarily airing up one of the tires on my personal car (I had hit something on the drive to the facility and my tire was nearly flat when I arrived). The patience, kindness, and expertise of the staff made my move/storage experience as positive as possible.
Heather B | First ImpressionsStaff was nice
Tracy P | Overall ExperienceEvery visit is pleasant and moves as quickly as possible. I would use them again.
CATHERINE P | Overall ExperienceVery exceptional service. All attendants were very helpful and professional.
Darryl C | Online Move InI was very impressed with not only the staff, but with the overall security of the facility itself…
Lester B | First ImpressionsGreat customer service. Very nice facility.
Ababacar N | First ImpressionsWebsite cited street level access, which to me implied that there would be vehicle access, there is not. The lady who helped me was extremely short and rude.
Nicholas J | First ImpressionsFriendly environment
Kenswill E | Overall ExperienceFriendly and helpful associates! Everything was explained. Faculty was clean. Plenty of carts to get your items in and out.
CATHERINE P | First ImpressionsThe entire staff were welcoming and very knowledgeable of all their storages and products!
Tyikee R | First ImpressionsThe manager was amazing I would recommend her
WANDA L | Overall ExperienceExcellent service, I was in need of storage for my mom; and you guys were awesome starting from the customer services to the facility. My mother moved into permanent housing, reason why we didn't have a need to continue utilizing the storage Thank you very much
Jessica L | Overall ExperienceThe after hours door stopped working after I signed up for the unit. I came to retrieve some items one night and couldn’t access my unit. There wasn’t a note posted to indicate the door was broken. I called every number posted outside the door, including the General Manager. As of the date and time of this comment, I have not received a call back from the GM. Someone called me and said that they told me the after hours door was not working when I signed up; however, I have no recollection of being told this, I didn’t sign anything acknowledging I was told (and I wouldn’t have signed up because I needed access after store hours) and there weren’t any signs posted. Additionally I was able to access after hours once or twice after I signed up so, in my opinion, that supports my position that I was not informed about the door. The day after I wasn’t able to access my unit, I got off work early to get to the office because I thought it was just a access card issue. That’s when I was told the door wasn’t working and no one had any idea when the door would be fixed. The staff recommended I contact the GM but of course that was useless because I’d already done so and hadn’t received a response. I ended up submitting a customer action report (#3164929) and the GM still didn’t have the courtesy to contact me. A different worker contacted me, stating what I outlined above. This was by far the worse experience I’ve ever had with any storage or moving service. I find value in Uhaul trucks but will never use a storage unit.
Kamisi M | Overall ExperienceI like the first person who received the tow dolly. However when I returned the 20ft. Truck, the lady was rude. I asked how long I need to wait. She abruptly said ( I am doing payroll I don’t have time for you and the other girl is busy.) I asked her for a receipt and she said I should have done it online if I wanted that. I never received a confirmation from anyone my rental was checked in. When i told her the key only opened the passenger door she syed and said ( I got it loudly ). It was the rudest attitude. I was there by 7am. She should have had a kinder spirit
Terri F | First ImpressionsThank you for unhooking my transport from my truck so I could unload. and I appreciate you offering so many moving carts to make the trips to my unit manageable.
Azjah M | First ImpressionsEveryone was very friendly and helpful. Wonderful experience,
Shari H | Overall ExperiencePoor customer service and no one is available on site after office closes in case of minor emergencies.
BRENDA Z | First ImpressionsThe only reason I say this is because the associate who made our contract was supposed to charge me for the 24 hour access, a mistake was made and it was not put on there. I had to return the 15 foot moving truck by 1:45 AM. We made it there just in time to unload and check the truck in. I tried to open the after hour door, it said sorry not in service. We attempted to call the GM many times, we had to sit out in 55 degree weather with our stuff sitting in the parking lot right out side the sliding door until someone came at 6:50 and opened the door for us to begin to load it into our unit. Our main issue was that no one would answer at the after-hour help number. Other than that it was great, the location is beautiful and very well maintained.
Jolene H | First ImpressionsTodo muy bien
Yenier C | Overall ExperienceStaff very helpful
Jeffrey M | Overall ExperienceOutstanding! Kristina and the staff were so helpful during our recovery process from Winter Storm Uri. Would highly recommend.
BRUCE S | First ImpressionsThe staff was very friendly. I was super happy with the service. I was going through a very hard time. They made my day look better. I want thank them from the bottom of my heart. The freeze destroyed our home. And they help quickly with a truck and two units. Happy happy happy
INDALECIO R | First ImpressionsGreat customer service and the employees were very professional.
Garvey J | Overall ExperienceVery good service friendly Biebel and professional
MACK N | Overall ExperienceThe staff was exceptionally helpful.
DAN A | Overall ExperienceThe Manager was extremely helpful and courteous and patient.
Mary M | First ImpressionsExcellent staff here. They always go above and beyond. I will recommend this U-Haul to my friends and family.
Moises G | Overall ExperienceWe were over charged every month we were there. When we moved out again we were charged for an extra month. I have used Uhaul for more years than I can remember never and until this time never had any issues. Afterwards this experience I will NEVER use Uhaul again.
Robert L | Overall ExperienceThe general manager Kristina was very helpful. She went above and beyond to help us with our moving and storage. She was very kind and also understanding with everything going on. I’ve seen customers come in and belittle the employees here, but what these customers don’t realize is that these employees are here still helping in the middle of everything going on with all this COVID stuff. So to all the employees at this location keep y’all’s head up and keep doing what y’all are doing.
Ashley S | Overall ExperienceThe manager attitudes stinks.
Aldo J | Overall ExperienceAmber was amazing. She really knows her stuff. There was not one time that I needed something that she was not able to assist me with it. Uhaul has chosen a great employee to be the face of their business.
PENELOPE M | Overall ExperienceRude, rude, rude staff. Not helpful. Dark storage rooms. Never dealing with U-Haul ever again. Would never suggest anyone else go to U-haul.
Sylvia S | Overall ExperienceVery awesome staff. Thank you for hiring great people.
Sthugh B | First ImpressionsVery friendly and helpful. Thank you!
Jean M | First ImpressionsKristina is great. Will recommend this place
Dominic C | Overall ExperienceOverall, the experience was great. I didn't have any problem with my things, the storage units were easily accessible, clean and well taken care of. I felt uneasy going into the main office area because no one ever wore masks. I will have to think twice about storing with U-Haul in the future as I don't really understand why they don't pro-rate rent, that's money I could save, which is especially essential during these hard times. Oh well.
Haley L | Overall ExperienceGreat service, the managers there are awesome.
Dominic C | First ImpressionsThe best customer service I have experience in a while
Christopher J | Overall ExperienceYour staff is to lean, I was there four hours just putting my truck on the trailer. You can’t except one person to do everything in the morning. There should be two people on site at all times!!!
John O | Overall ExperienceKristina and Ryan are awesome. They helped me get into a storage room at the last min. They walked me through everything on how to get in after hours. They made my move a lot easier. Thank you
Kristina E | First ImpressionsI bring to my new house a big rat in the refrigerator
Jorge R | Overall Experienceclean, helpful, affordable, safe
Marilyn B | Overall ExperienceI really appreciated the above and beyond customer service that I received from Ryan helping me with my storage situation. I also appreciate how he has extended the services to me at a better time due to the current situation the USA is facing. Thank you again Ryan.
Marjorie G | Overall ExperienceI would recommend this place to anyone.
Linda G | Overall ExperienceVery good customer service
David F | First ImpressionsThe staff and service was excellent!
Willie H | First Impressions