Customer Reviews for U-Haul Moving & Storage of Keene

Rating:

5.0

The drop-off to Ashley, in Keene, NH, was very straight-forward and efficient, and Ashley is very capable.

Rating:

4.0

Staff was very friendly! Any helpful

Rating:

4.0

We had to go back to grab our furniture blankets. It was early, and people can't think of everything all the time

Rating:

5.0

They did an amazing job!!! Very happy

Rating:

5.0

The truck was very easy to pick up and drop off with no problems in between. The total pice was very fare and problems free as well.

Rating:

4.0

Truck's steering wheel had a lot of play, dangerous on the highway. By the end of the night, my hand cramped from keeping the wheel straight. Fine local and around town. But I had to drive nearly all highway miles. I had to be hyper focussed to make sure we did not crash. ***Last year's vehicle was even worse, Same fine around town, but on the highway, alignment way out, I had to use force to keep it on the road. People were nice, truck clean, maintenance, not so good.

Rating:

5.0

Great staff very friendly

Rating:

3.0

I wasn't explain about the 120 damage fee. I have to file a claim to get my money back. The reps really should explain the bill explaining all the charges. I got charge for something I didn't do.

Rating:

5.0

Perhaps explain about the hand truck and furniture pads. That they are available in the vehicle, and what the charges are in the event the ties are cut. Also, don't charge full day expenses for late pick-ups or after hour drop offs.

Rating:

5.0

Matthew was a big help! Thanks Matt.

Rating:

5.0

Staff was kind and amazing on a really tough day for me. I appreciate them lots. They gave me advice, quotes, worked with me when one card didn't work, were very understanding of the day I had.... I truly recommend Uhaul of Keene, NH.

Rating:

5.0

Mike was very helpful. Very efficient came out and checked the truck out right away and was very congenial.

Rating:

5.0

Everything we did thru u haul was excellent, thank you

Rating:

5.0

The online reservation would not let me choose a pick up time before 3 pm. But the people at the store had no problem at all with an 11 am pick up time.

Rating:

5.0

Efficient service. Great vehicles. Value matters. I'll use U-Haul every time!!

Rating:

3.0

Ordered a vehicle transport in advance. Was notified the day prior that one was not available. I was asked to travel 85 miles to pick one up or use a car dolly. I chose not to drive the extra miles. The car dolly was 300+ less expensive and did the 1250 mile journey. If you rent, call and book more than 3 weeks out to ensure you get what you ordered. Staff at Keene, NH was short handed and took over 1 hour between wait and actually installing the car dolly on the truck. I am overly satisfied for the price, disappointed in the service and wait. Disclaimer: Not all sites are the same and sometimes customer service is improved. Save and happy travels/moves.

Rating:

4.0

Check engine light came on.

Rating:

3.0

The cost, though cheaper than movers, is expensive. The cost per mile is, I feel, a bit high. The people were friendly and we added an extra day easily.

Rating:

5.0

staff were friendly and helpful. Even with computer system being down, there was no delay in getting the rental van.

Rating:

5.0

The staff is amazing. BEST U-Haul staff I have ever encountered and I’m 50 yrs old using UHaul since age 18. Highly recommend this location. I give it 100 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️s. I’m a real person and this is a real review ✌🏼

Rating:

3.0

Boxes were picked up by Moving Helpers. Boxes were delayed getting to loading site because Keene did not have a forklift driver available. Trailers should also have been available that could hold multiple U-Boxes. Much time was lost when each box had to be handled one at a time.

Rating:

5.0

Great place people were helpful and friendly thanks for all your help

Rating:

5.0

I had a wonderful experience! The only thing I would recommend is letting folks know approximately how long it will take when you drop it off! Wasn’t a big deal but helpful to know if I should go home or run errands. :)

Rating:

5.0

Helpful, knowledgeable, and respectful staff.

Rating:

5.0

They did a outstanding job and

Rating:

5.0

Didn’t know whether I needed to use the app when returning and depositing key after hours according to the posted instructions. Couldn’t make link work so parked the truck in the return lane and dropped key in box anyway. Turned out ok.

Rating:

5.0

Very helpful and hard-working staff. They were great and this is appreciated.

Rating:

1.0

The employee who assisted me was extremely rude to me and my mom. also the parking situation is confusing and whenever we would park, would get rudeness coming from said employee. Not sure what his name is because i couldn’t have been bothered but he had a lot of tattoos and should not be working somewhere that deals in customer service if he’s not going to have good customer service behaviors.

Rating:

4.0

Everything went smoothly

Rating:

5.0

Amanda was fabulous. Hitch looks great. Communication was upfront and clear. Very simple process to enhance our car 😊! I would recommend U-haul to install a tow hitch to everyone. They definitely have the most experience! Thank you!

Rating:

5.0

I had two issues with a car hauler. First issue was the ratchet was rusted it did not perform required great amount of force and effort and time to secure the tires and then could not remove it just got it loose enough to pull the webbing over the tire. Second issue was the rubber locking strap on the driver side rear wheel fender was broken completely unattached and I would think that's unacceptable from a safety position which was not noticed when I picked up the car hauler.

Rating:

5.0

Pick up was fast, easy and the staff very helpful and friendly. Return was just as easy. Thank you U-Haul!!!!

Rating:

4.0

Check all gauges

Rating:

5.0

Turn in took much longer than it should have. The 1 counter person was deeply involved with another customer. As the next person in line I was not acknowledged. After approximately 13 minutes a second uhaul employee appeared and immediately offered to process my return. He completed it promptly and professionally and I was on my way.

Rating:

5.0

The service from Amanda and Stewie was good, as usual!

Rating:

5.0

The pick up process and staff at the Keene, NH location were all wonderful. The truck was clean, and ran great.

Rating:

5.0

Everything went very smooth and the team members were helpful and friendly

Rating:

5.0

Amanda at the Keene, NH office is amazing; Professional, efficient, caring. Thank you for the excellent service.

Rating:

2.0

Update the drivers ability to be able to have a lock that comes with the U-haul for free, also don’t charge as much, considering people pay an arm and a leg on gas. Also maybe consider having a built in screen as to make it easier for those needing to navigate through gps maps, an easier time, rather than having to go out and purchase a brand new phone holder. Get with it U-haul we aren’t living in the 1950’s also the only thing that really felt positive surrounding using the U-haul was the AC was good!

Rating:

5.0

Every staff member at this location is very courteous and helpful. It is the best UHaul facility I have ever encountered. Thank you for your excellent service!

Rating:

1.0

Way too fucking expensive like no matter what I did ANYTHING would’ve been cheaper than a UHaul unless I borrowed the largest one, it doesn’t make sense why it’s so beyond expensive and all the charger there are I’d rather die than charge people those prices for something like that jeez you guys must be like poor or company’s shit to have to need that typa money for one rental 😢

Rating:

5.0

Excellent service.

Rating:

5.0

UHAUL represents excellent value and the staff are great.

Rating:

5.0

This is a full-service, well-run clean location. Amanda the manager was very attentive and caring - she is an excellent rep of your brand. A sharp contrast to the location I often use at Princeton Airport which is bare-bones and dirty. Only issue I had was a dead battery on my own personal car when I returned my truck. Employees could not jump me for what they stated as insurance reasons. This is too bad. In the old days, an employee could do whatever needed to help others. I understand the policy, I just disagree, that's all.

Rating:

5.0

They were very good

Rating:

5.0

They were great!

Rating:

5.0

Keene NH office very nice.

Rating:

5.0

A little high-priced compared to other storages but very convenient excellent service

Rating:

5.0

Great location! Staff always really helpful & highly appreciated. Look forward to their new expanded location!

Rating:

5.0

Can't think of anything. The Keene, NH, location is one of the only ones that ever has pick-ups. I appreciate that.

Rating:

5.0

Customer service was great, and booking online ahead of time really made it quick and easy which I appreciate.

Rating:

5.0

Efficient

Rating:

5.0

Great service

Rating:

4.0

The app was terrible. I wasn’t able to do what I needed to on it. Also, both times I went into the building, I waited for more than 10 minutes before any employee was even around

Rating:

5.0

Both staff members who assisted me yesterday were extremely helpful and friendly. Thank you all for your help. I’m sorry that I don’t remember their names but they both gave a very high level of customer service.

Rating:

4.0

I did not have any issues

Rating:

4.0

Convenient

Rating:

5.0

Great experience thank you so much

Rating:

5.0

All of the staff were friendly and helpful. 10/10 facility and staff. Michael is an excellent staff member.

Rating:

5.0

Amanda is amazing!! Very helpful and thoughtful.

Rating:

3.0

The space was too small and over priced. I found a more competitive space to rent that was near enough.

Rating:

4.0

worked well for us; became a bit pricy for storing stuff tho THX

Rating:

5.0

The staff that were working that day were very helpful friendly and efficient. Outstanding customer service. Thank you.

Rating:

2.0

Was told i would get 1st month free and did not then i purchased 24 hr access but when going to access after hours it wont allow. I had 20 days to move and havent been able to get in now i have 18 days. Not impressed

Rating:

5.0

Very nice customer service guy by the name of Matt.

Rating:

5.0

Amanda (head of staff) was extremely knowledgeable and helpful. Excellent service by all.

Rating:

5.0

Great staff and very helpful.

Rating:

3.0

I was able to get a unit elsewhere. It is twice the size and a lower price than the 5 by 7

Rating:

5.0

The facility & staff were both good for the most part. The infuriating part was on the day I arrived to empty my unit. Some staff member had placed a lock on my unit. Noah in the office was a nightmare to deal with. He checked the computer & verified that I wasn’t late wi payment, which is usually why u-haul staff place lock on customer locker. I had 2 helpers that I was paying by the hour. Noah was uncommunicative & beyond ridiculous to deal with. After standing around waiting to get into my unit for about an hour, Noah finally shows up to unlock my unit & informs me that he wouldn’t unlock the unit without his manager’s approval bc it would cost him his job. WTF ?? Who locked my door in the first place?? Why did they lock it?? Why did it take Noah an hour to act, even though he could clearly see that I was paid up?? I told him that I was paying helpers by the hour but nothing would budge this employee into action. So highly disappointed in the final day in my final interaction with U-Haul Keene. I never did receive any explanation or apology for my unit being locked & the inconvenience that was unnecessarily created

Rating:

2.0

Over a 2 year span I had had 2 storage units, 1 was a short term rental unit #1110 and the other unit #1414 I recently closed out on 3/11 or 3/12…I checked on my acct on 3/15 and #1414 didn’t show moved out yet.. It did show #1110 moved out as well as # 1416 as moved out, I never used #1416!! So there is an issue with your system…You have had several price increases during my 2 years of business and I only received 1 email advising of price increases…The reason for this last move is I found a unit with same specs. for $110.00 per month in a climate controlled building, saving me $60.00 per month…

Rating:

4.0

I was very pleased with renting a van and a huge truck along w a storage unit. Uhaul staff was helpful and kind. Moving is not pleasant and UhUl staff helped a difficult time easier and stress free. I recommend uhaul for a storage unit and/or truck.

Rating:

5.0

I was confused on how to get in to my storage unit, and the gentleman in the store section had someone replace him to personally guide me, which was very much appreciated.

Rating:

5.0

It is a nice storage facility. The staff.is great.

Rating:

5.0

Having a second storage unit was very helpful when my first one was full. Thank you U-haul.

Rating:

5.0

Overall excellent experience with vehicle & storage rentals. A+++

Rating:

5.0

The staff is uncommonly kind, attentive, efficient and helpful. The storage unit is nice. Secure with easy access. Super tidy.

Rating:

5.0

The keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.

Rating:

5.0

Area around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.

Rating:

2.0

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I’m not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rating:

5.0

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Rating:

5.0

The person who checked us in was very very helpful!

Rating:

5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Rating:

5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Rating:

5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

Rating:

5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Rating:

5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

Rating:

5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Rating:

5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Rating:

5.0

Amanda was very friendly and helpful. She deserves a raise!

Rating:

3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

Rating:

5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Rating:

5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Rating:

3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Rating:

2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Rating:

3.0

Your storage units are to much money for a 10 by 5.

Rating:

5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Rating:

4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Rating:

5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Rating:

5.0

Amanda was very helpful and friendly.

Rating:

4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Rating:

4.0

Would use uhaul again in the future if needed.

Rating:

5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Rating:

5.0

Excellent!

Rating:

5.0

Great communications

Rating:

5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

Rating:

5.0

Great place to store your belongings without worry.

Rating:

5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Rating:

5.0

I had a great experience thank you.

Rating:

4.0

Check in process for my free month storage was handled efficiently.

Rating:

5.0

Jonathan was very helpful and always pleasant to deal with.

Rating:

3.0

People were nice and helpful but more staff needed on weekends during busy hours.

Rating:

5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

Rating:

2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

Rating:

5.0

Good experience

Rating:

2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!