Customer Reviews for U-Haul Moving & Storage of Keene

Rating:

5.0

Helpful staff and management!

Rating:

4.0

great

Rating:

5.0

Friendly staff

Rating:

2.0

Truck was dirty inside, we did have to ask them to clean up spilled coffee on dashboard, coffee had trail on floor. Riding down the I-81 brake fluid low light came on , so we did have to stop . Trying to call several times to Keene U-Haul, it was still morning hour's 10:00 am but none picked phone up ! Called out to our mechanic, who asked to check reservoir, brake fluid reservoir was last than half . So we did have to make a maintenance stop to fill it ? It should have been done before we rented the truck ? It could have turned up to be a dangerous situation in mountain drive !!! So obviously the fluids were not serviced.

Rating:

1.0

Personnel at Keene was extremely unprofessional. The manager was just ok, as she did not ask her associate to sit up in her chair when dealing with us. The associate was slouching as far back as she could go, we could not understand what she was saying, seemed to be in a cloud, as it were, not responsive to our questions. The manager was next to her trying to help us out, but did not address the lack of professionalism in her associate. You are going to lose a lot of business in the Keene store if changes are not made!

Rating:

4.0

Nothing. Check out time was quick and easy. Matt was personable, low key, and most helpful.

Rating:

5.0

As always they are great, never have any issues.

Rating:

5.0

In the past, working with U-Haul representatives has been an absolute nightmare and we thought this experience was turning up to be the same, but then enters Amanda (the gm of this store.) Let me give a bit of background, a few months ago me and my partner scheduled a truck about a month ago for our out of state move, at the counter for pickup we were informed that truck wasn't available and they had a 5' smaller truck for us which wasn't going to work. We had to scramble hours before our movers were arriving to find a truck and eventually found one from a different company. That experience soured our takes with U-Haul and from that moment we decided we would never use U-Hauls services again. Flashforward to present day, we again found ourselves needing to transport fencing materials for our new home, this U-Haul was one of the only ones with the size vehicle available so we had to take our chances and move forward with booking it. From the moment I walked in to pick-up the vehicle Amanda was the most pleasant and kind worker I've ever dealt with! Now, we originally only needed the vehicle for a few hours, but when we got to the store for our pickup and it wasn't ready get I knew we would not meet our drop off time of 11. I called the customer service line to ask for an extension, I explained what was happening and that the uhaul would be packed full of concrete and wood fencing materials and the representative informed me that the van was already booked out for another family at 12 pm, I had tried to re-explain that there is no possible why me and husband could physically unload the truck and return it by our original time and while we understood that we had booked it for this amount of time, we were looking for other options, the rep on the phone pretty much said you're SOL and if it's not returned by the designated time the company could call the cops and file the vehicle as stolen. Point understood. So from the store with our 3,000+lb fencing materials we made our way back to the U-Haul store were Amanda was still behind the desk, I explained the above to her and asked if there was any other trucks we could move the materials into before the next rental time (which was only about 2 hours away at this point) she said there was a 20ft available, we were working out a plan on where would be best in the lost to park and unload the one van into the second truck and mid way through she worked with us and the second family and found us a way to keep the same van, we ended up needing it for an entire extra day. Amanda was kind, compassionate and extremely understanding throughout the entire process. You can tell she actually cares about her work and her customers, if we ever need to rent a vehicle through U-Haul again, Amanda is the only reason we return. Thank you again for turning what could have been an absolute mess into a pleasant experience.

Rating:

4.0

Had a hard time getting the code for the key to my truck so I could get an early start, everything else was great,I did have to drive an extra 40 miles for the pickup as the truck was not available in Brattleboro

Rating:

2.0

Deceptive personnel ! I said no to the to the insurance but when I returned the truck the insurance charge was added on anyway . Will be disputing the charge !

Rating:

5.0

I cannot think of one thing to improve. The young lady who assisted me was kind, professional and efficient. Everything went as quickly and smoothly as possible. Great experience!

Rating:

5.0

Beautiful, efficient headquarters and great service. I had a great experience with Amanda who completely knows her business. I highly recommend this location and UHaul.

Rating:

4.0

Thank you for making our move home from college less stressful. We had to use a hair elastic to pull the chains up that were dragging.

Rating:

4.0

C.S.R. Amanda was EXTREMELY helpful ,friendly and very informative. This was a very Hassel free trip. Very pleased with my decision to use U_Haul. Also very cost effective.

Rating:

3.0

The link I was sent via text to process the drop off did not work I tried it multiple times. I was not able to dispute charges that the customer service woman told me to do so I didn't get charged twice, although I did get charged twice for the vehicle when I was told that I wouldn't if I was able to dispute the charge through the drop off link. The link did not work.

Rating:

5.0

Be patient, they a bit understaffed. Attitude is still very good.

Rating:

4.0

Better parking, more staff at the desk.

Rating:

5.0

Highly recommend! Very helpful. Very professional. Above and beyond customer service.

Rating:

5.0

Very professional. Helped me in every way. Above and beyond service Highly recommend.

Rating:

3.0

Tires would not hold air and were choppy with baldness in the center. Stopped at a U-Haul in Kansas told them about it and was told to keep going and if anything happens to call roadside assistance. Wasted alot my time and extra money putting air into the tires every 3 hours. Explained it to the drop off center and told the lady that checked me in about whole situation but it wasn't her fault. They just checked it in.

Rating:

5.0

Wonderful store, excellent employees who really serve the customer well.

Rating:

5.0

Uhaul Came through again. After a last minute notification of my sons relocation we were able to complete the move, with the correct equipment and that made it easy. Thanks to the Keene NH crew for making this happen!!

Rating:

4.0

They need to check the trucks more throughly. Mine had 2 chips in the windshield and a dent in the front of the hood. I saw them before I pulled out and I went back in and got the lady and she took pictures and said she would put it in my contract.

Rating:

5.0

This place was amazing. I was never told by the place I picked up the uhaul from when I needed to return the equipment. When I called them they were extremely understanding and nice.

Rating:

5.0

Great service at the store. Super helpful, clear snd kind.

Rating:

5.0

keene uhaul is always exceptional and i use them often.

Rating:

5.0

Everyone who assisted me today was friendly, courteous, and thorough in checking out and returning the van that I rented.

Rating:

5.0

The truck did have a mechanical issue which didn't make it unsafe to use but was concerning.

Rating:

5.0

Amanda the owner/manager was very friendly and efficient. You can tell by the way she answers peoples questions and takes care of people that she truly knows her business.

Rating:

5.0

The people were really helpful!b

Rating:

5.0

The new digital online checkout for smartphones assumes an extreme amount of competence in the renter & significantly strong cell phone signal at the location. Neither was the case in my rental. The staff is extremely helpful, polite, professional, customer focused & work hard to get you in/out as fast as possible. I have used them before & will definitely use them again.

Rating:

5.0

Someplace where I could place my beverage and change. I had a Chevy truck, it ran well but I had no place for minor things

Rating:

5.0

Better windshield washer fluid

Rating:

5.0

Was only not applicable because I dropped off on the weekend. Used location before and had no issues.

Rating:

5.0

Quick and easy

Rating:

3.0

woman receiving truck back very unpleasant

Rating:

4.0

Everyone was friendly

Rating:

1.0

Woman at the site gave me a hard time - didn't want to take the paper from me showing that the truck only had 1/4 tank, that's why I was returning the truck with 1/4 tank. Told me that's not how we do things here, telling me I have to go on line and do something or other. She was extremely nasty and agitated. I had been up since 3:30 in the morning, loading a truck, driving from NJ to NH... and I'm standing there with her giving me a hard time - I'm not a UHaul employee - or work at her office to know 'how we do things here'; this was an internal issue - I had the paper from the other site with the gentleman's note saying the truck only had 1/4 tank. It wasn't my problem, nor should she have vented her frustration at me, that I guess she had to do something different or extra to check the truck in. She needs to get a clue what customer service means.

Rating:

5.0

Great staff!

Rating:

4.0

The app-based pickup was less than smooth. Only when I actually arrived for my pickup you wanted a SECOND IDENTIFICATION? By some miracle I had my passport with me. THEN the app was slow as molasses processing everything. After all that, I STILL had to go inside for my keys? If you want to use technology to replace the work of humans, it needs to function faster and more efficiently than humans. I would have been better off doing this the old-fashioned way and waiting inside for help.

Rating:

1.0

Truck was not at a full tank of gas when I picked it up But now they are changing me for it A bunch of bull shit

Rating:

4.0

The return was challenging. It said to scan code and select return. It was not a visible option. Took several searches to find it. Spent 40 minutes doing this. need to look at scan feature to be more user friendly.

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Ideal situation. Truck was perfect and met my needs. Highly recommend.

Rating:

5.0

The staff was really helpful.

Rating:

5.0

I enjoy renting from here The vehicles are clean Staff is easy to deal with and knowledgeable

Rating:

5.0

Great customer service just the uhaul van needed some work alignment was off and steering loose probably because a control arm and drive shaft was clunking when put into gear.

Rating:

2.0

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I’m not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rating:

5.0

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Rating:

5.0

The person who checked us in was very very helpful!

Rating:

5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Rating:

5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Rating:

5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

Rating:

5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Rating:

5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

Rating:

5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Rating:

5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Rating:

5.0

Amanda was very friendly and helpful. She deserves a raise!

Rating:

3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

Rating:

5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Rating:

5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Rating:

3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Rating:

2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Rating:

3.0

Your storage units are to much money for a 10 by 5.

Rating:

5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Rating:

4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Rating:

5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Rating:

5.0

Amanda was very helpful and friendly.

Rating:

4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Rating:

4.0

Would use uhaul again in the future if needed.

Rating:

5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Rating:

5.0

Excellent!

Rating:

5.0

Great communications

Rating:

5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

Rating:

5.0

Great place to store your belongings without worry.

Rating:

5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Rating:

5.0

I had a great experience thank you.

Rating:

4.0

Check in process for my free month storage was handled efficiently.

Rating:

5.0

Jonathan was very helpful and always pleasant to deal with.

Rating:

3.0

People were nice and helpful but more staff needed on weekends during busy hours.

Rating:

5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

Rating:

2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

Rating:

5.0

Good experience

Rating:

2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!