Customer Reviews for U-Haul Moving & Storage of Keene

Rating:

1.0

First of all I am 57 years old and my family and I have used U-hail my whole life when needed. When I came in to pick up the trailer on 6/28/2025 at 9:00am in the morning the lady told me that I needed a cell phone number to get the trailer , I told her that I didn't own a cell phone and only had a home phone and she said that wasn't acceptable and that I needed a cell phone number. I asked her if I could use a phone to call my fathers home phone to get his cell phone number and she said no so I had to drive an hour round trip to get his cell phone number and come back to pick up the trailer. When I got back she was walking out the door so I had to wait for the guy to finish hooking up a trailer for another customer and then he told me that I didn't need a cell phone and that she probably told me that so she could buy time until he got there so she didn't have to hook up the trailer for me. He said a home phone and email was fine, so it took me almost two hours to get a trailer Saturday morning before I could start moving. What a joke ! In the future , I will do everything possible not to use U-Haul again and I am going to be telling everyone I know about this and am going to have my wife put this on as many social media accounts as possible ... she has a ton of followers and she also knows the editor of the Hartford current in CT. and we may contact them to see if they have a section for complaints even though it is states away. The guy that I had the second time there was very nice and helpful .... The girl should not have a job dealing with customers.

Rating:

5.0

Amanda did a great job. She was kind, efficient, and attentive.

Rating:

5.0

upon returning the van we encountered a pretty unhappy staff person- she was not pleasant or kind at all and when called out she became even more unkind our first interaction on Thursday was very good

Rating:

5.0

Boxes worked perfectly for on site storage during our demolition of an old barn and construction of a new one.

Rating:

1.0

Guy behind counter had an attitude prob and gave him an attitude check right off ..wasn’t impressed and he was almost on floor

Rating:

5.0

I can’t explained enough how genuinely helpful and caring Amanda, the store manager, has been. You should be very proud of her. She truly goes above and beyond what would be called exceptional service.

Rating:

5.0

The only comment I have is that the left tail light assembly came loose apparently the rivets holding the light in came loose and I no longer had any tail lights and no turn signals

Rating:

5.0

I actually wanted a smaller truck, however, because I was going out of state, that was unavailable. The clerk was very supportive and patient in explaining the available options and provided me with the best deal available.

Rating:

5.0

Fantastic service. Easy to deal with and received excellent advice. Highest recommendation!

Rating:

5.0

Person was Very helpful with disconnecting trailer. Special wheeled cart provided the leverage to make the job look easy. The tongue weight of the 6’x12’ four tired trailer is very heavy and almost impossible to lift and maneuver without that cart.

Rating:

3.0

After the first trailer was hooked up, the running and license plate lights didn't work, and it was visually clear that this trailer should have been retired from service long ago. The second trailer met expectations.

Rating:

5.0

I have access to trailers that I could borrow for free, but the convenience of having U-Haul in the town that I need to use it in for mere hours is convenient and cost effective. I was able to rent the trailer and return it within 2 hours and save myself gas and time. Thanks!

Rating:

3.0

streamline rental process so more reservation info carries over to the actual rental. maybe keep more personal info in the system..at least link name and address but not necessarily contact or financial. so you can at least pull up my rental history at your location.

Rating:

5.0

Quick and Easy process, Staff was helpful

Rating:

5.0

Feeling l ike a regular. I've rented or returned to this location in my home city at least 1/2 dozen times recently.

Rating:

3.0

Love the fact I was taken care of outside as soon as I drove in.

Rating:

1.0

It was wet and a little dirt inside the back. I mean a little.i was told to go sweep it out and I said with what ? I got a shrug. He said otherwise I will be charged $25. I feel I was wrongly charged that $25. It was just a money grab because they know people don’t have a broom with them and or it would cost more in mileage to go back to the house. I am not happy at all with your drop off center. I can only imagine all the college kids they have taken advantage of . I left and extra 100 miles of gas from what I started with . At 7.5 MPG that would be over 13 gallons . At $2.79 a gallon that’s was and extra $36.

Rating:

5.0

Amanda went above and beyond to make this work. Great helper and messenger for your organization.

Rating:

5.0

The manager helped me move my items when there was a heating issue in the original unit. A bad experience was turned into a great one.

Rating:

5.0

A lovely woman who helped me out was very helpful and very friendly. I’m glad to be in New Hampshire.

Rating:

1.0

The past two times I've tried to return my vehicle online, it hasn't worked. As soon as I start to take a picture of the dashboard, the website crashes and says, "unable to complete task due to low memory." This is not possible, because I have a cutting edge flagship smartphone with plenty of free storage and ram. As such, I was unable to verify the amount of gas I returned the vehicle with, or the miles on it, which are bothe sensitive data as there are additional charges tied to those amounts. I cannot prove it, but looking at what I was charged, it looks like I payed for a half tank of gas, which I had already payed for at the gas station. But again, because of your shoddy website, I cannot prove it one way or another. Very disappointing.

Rating:

1.0

The check-out process is very very poor. You are forced to self-checkout on a phone app. I sat in my car for a few minutes because the sign said to wait in the car. No one came out. I went in and there were 3 employees inside with no other customers and no phone calls. I was told to go back outside and wait for someone to come out. No one cvame out for 10 minutes. I then noticed the sign about self check-out my scanning the QR CODE on the sign. They didn't mention this inside. I downloaded the app and attempted to self checkout. In the meantime, and employee came outside and cleaned the back of the truck parked in front of me. I thought this may be the person to check me out, but they ignored me and went back inside and didn't come back out. I struggled to get the app to work. I took all the pictures it asked and tried to upload them, but the app wouldnt upload the photos. I went back inside and no employees were to be found, so I just left. I will not rent from Uhaul again after this horrible experience. It would have taken one of them 5 minutes to check me out, but instead I was left attempting to do it myself. 0 out of 10

Rating:

5.0

Great customer service

Rating:

5.0

Amanda was very helpful and great to work with.

Rating:

5.0

Ensure there aren’t any cars parked behind the U-Haul to make for a smoother exit and lubricate the locks, it was a bit hard to open. Otherwise great location! I edited my pick up time and extended my return both last minute with no problems.

Rating:

5.0

Amanda was remarkably knowledgeable and kind. I’m a huge fan of hers. The company’s lucky to have her representing them.

Rating:

5.0

The young lady at the front desk was very welcoming and efficient.

Rating:

5.0

Nothing that I can think of. Helpful. Crystal clear direction and I thought the price was good for the value received.

Rating:

5.0

The staff in Keene were the friendliest and most helpful customer service I've ever encountered, cannot recommend enough.

Rating:

5.0

All the staff has been extremely helpful in our move

Rating:

5.0

Had a delay in closing had to keep truck a few extra days very accommodating great service

Rating:

5.0

All Good 👍

Rating:

5.0

Friendly great people

Rating:

5.0

Always pleasant to deal with.

Rating:

5.0

My overall experience was great. Customer service was Amazing!!

Rating:

5.0

Friendly and helpful.

Rating:

5.0

Friendly and courteous service from the staff handling the check-in. I can’t think of any way to improve it!

Rating:

5.0

This store has changed for the better over the past few years. Amanda is so helpful and pleasant compared to the last Manager who was Rude and belligerent to the point where I didn't rent trucks there anymore. Such a pleasure to do business there now.

Rating:

5.0

Very efficient staff and process with both pick up and drop off. Thank you so much!

Rating:

5.0

Easy checkout and return, very helpful and professional

Rating:

5.0

Stop requiring selfies for pickup, I don’t want to use u-haul again because of this.

Rating:

4.0

Amanda was friendly, courteous and incredibly helpful.

Rating:

3.0

The 10ft van that I had, had a broken sun visor. It was being held on by a pen duct taped to it.

Rating:

5.0

Fun time

Rating:

2.0

Went in on Sunday the 22nd at 9 am to pick up my reservation, the gentlemen behind the counter had an attitude problem even before I said good morning. My truck was parked in the back lot, wasn't started or even brought to the front of the building. He brought out the two dollies that I also rented and left them at the end of the counter for me to bring out to the truck. Mind you it was 11 degrees Sunday morning and the truck should of been started so it was warmed up, and brought to the front of the building, he never came out and did a walk around with me like U-Haul is suppose to. Was very disgusted with the level of customer service that was displayed Sunday morning.

Rating:

5.0

Really great experience. It was a busy time for rentals and the staff did everything possible to find me a vehicle that suited my needs. The process for pick up and return was easy and fast. Special thanks for Matt and treating me and my needs like I was the only customer. Now that's service!

Rating:

5.0

It worked out great!

Rating:

5.0

Everything was awesome! From reserving the truck, to picking it up and returning!

Rating:

3.0

The guy at the desk was very rude.

Rating:

5.0

I was pleased with the nice, friendly and fast service i received from Amanda at U-Haul Keene. Thanks for a great experience!

Rating:

5.0

I didn't realize the condition of the van or license verification of license plate was sent via text until after I got back and tried to check in. I was busy loading up things and didn't hear the text come in and was focused getting on the road. When I got back to check in, the links had expired and the QR codes were not working either. But overall, it was a great experience and I just LOVED the minivan! Great driving, loved having the technology to help w/ GPS and backup cameras. I will definitely use this option in the future. The Keene attendent was also very professional and courteous.

Rating:

5.0

Everything went quickly and efficiently. Very happy customer all around.

Rating:

1.0

The woman at the counter who arranged for the rental was was very insulting to me. I'm 70 years old and I did not deserve to be insulted. I couldn't hear or understand everything thing she said to me during the checkout and she said in a ver insulting manner "You don't listen very well do you"? I'll never go back there. Steve Tarbox 603-352-1488

Rating:

2.0

The employee who rented me the truck was pleasant and professional. The truck itself was a disaster. The brakes were definitely in dangerous condition and the check engine light came on during the trip. The visor was falling off and the transmission seemed to be slipping. I was happy to get back in one piece. This truck (which had 125,000 miles) needs to be retired!

Rating:

5.0

The team in the office in Keene, NH were the greatest! They helped us so much!! They helped pick out boxes, helped us find our very clean unit, they were the best ever!! We wish all businesses would be run so well!! They deserve more than only 5 stars!!

Rating:

5.0

Amanda is the bomb!!!

Rating:

5.0

The staff is amazing. BEST U-Haul staff I have ever encountered and I’m 50 yrs old using UHaul since age 18. Highly recommend this location. I give it 100 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️s. I’m a real person and this is a real review ✌🏼

Rating:

5.0

A little high-priced compared to other storages but very convenient excellent service

Rating:

5.0

Both staff members who assisted me yesterday were extremely helpful and friendly. Thank you all for your help. I’m sorry that I don’t remember their names but they both gave a very high level of customer service.

Rating:

4.0

I did not have any issues

Rating:

4.0

Convenient

Rating:

5.0

Great experience thank you so much

Rating:

5.0

All of the staff were friendly and helpful. 10/10 facility and staff. Michael is an excellent staff member.

Rating:

5.0

Amanda is amazing!! Very helpful and thoughtful.

Rating:

3.0

The space was too small and over priced. I found a more competitive space to rent that was near enough.

Rating:

4.0

worked well for us; became a bit pricy for storing stuff tho THX

Rating:

5.0

The staff that were working that day were very helpful friendly and efficient. Outstanding customer service. Thank you.

Rating:

2.0

Was told i would get 1st month free and did not then i purchased 24 hr access but when going to access after hours it wont allow. I had 20 days to move and havent been able to get in now i have 18 days. Not impressed

Rating:

5.0

Very nice customer service guy by the name of Matt.

Rating:

5.0

Amanda (head of staff) was extremely knowledgeable and helpful. Excellent service by all.

Rating:

5.0

Great staff and very helpful.

Rating:

3.0

I was able to get a unit elsewhere. It is twice the size and a lower price than the 5 by 7

Rating:

5.0

The facility & staff were both good for the most part. The infuriating part was on the day I arrived to empty my unit. Some staff member had placed a lock on my unit. Noah in the office was a nightmare to deal with. He checked the computer & verified that I wasn’t late wi payment, which is usually why u-haul staff place lock on customer locker. I had 2 helpers that I was paying by the hour. Noah was uncommunicative & beyond ridiculous to deal with. After standing around waiting to get into my unit for about an hour, Noah finally shows up to unlock my unit & informs me that he wouldn’t unlock the unit without his manager’s approval bc it would cost him his job. WTF ?? Who locked my door in the first place?? Why did they lock it?? Why did it take Noah an hour to act, even though he could clearly see that I was paid up?? I told him that I was paying helpers by the hour but nothing would budge this employee into action. So highly disappointed in the final day in my final interaction with U-Haul Keene. I never did receive any explanation or apology for my unit being locked & the inconvenience that was unnecessarily created

Rating:

2.0

Over a 2 year span I had had 2 storage units, 1 was a short term rental unit #1110 and the other unit #1414 I recently closed out on 3/11 or 3/12…I checked on my acct on 3/15 and #1414 didn’t show moved out yet.. It did show #1110 moved out as well as # 1416 as moved out, I never used #1416!! So there is an issue with your system…You have had several price increases during my 2 years of business and I only received 1 email advising of price increases…The reason for this last move is I found a unit with same specs. for $110.00 per month in a climate controlled building, saving me $60.00 per month…

Rating:

4.0

I was very pleased with renting a van and a huge truck along w a storage unit. Uhaul staff was helpful and kind. Moving is not pleasant and UhUl staff helped a difficult time easier and stress free. I recommend uhaul for a storage unit and/or truck.

Rating:

5.0

I was confused on how to get in to my storage unit, and the gentleman in the store section had someone replace him to personally guide me, which was very much appreciated.

Rating:

5.0

It is a nice storage facility. The staff.is great.

Rating:

5.0

Having a second storage unit was very helpful when my first one was full. Thank you U-haul.

Rating:

5.0

Overall excellent experience with vehicle & storage rentals. A+++

Rating:

5.0

The staff is uncommonly kind, attentive, efficient and helpful. The storage unit is nice. Secure with easy access. Super tidy.

Rating:

5.0

The keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.

Rating:

5.0

Area around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.

Rating:

2.0

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I’m not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rating:

5.0

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Rating:

5.0

The person who checked us in was very very helpful!

Rating:

5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Rating:

5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Rating:

5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

Rating:

5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Rating:

5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

Rating:

5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Rating:

5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Rating:

5.0

Amanda was very friendly and helpful. She deserves a raise!

Rating:

3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

Rating:

5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Rating:

5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Rating:

3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Rating:

2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Rating:

3.0

Your storage units are to much money for a 10 by 5.

Rating:

5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Rating:

4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Rating:

5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Rating:

5.0

Amanda was very helpful and friendly.

Rating:

4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Rating:

4.0

Would use uhaul again in the future if needed.

Rating:

5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Rating:

5.0

Excellent!

Rating:

5.0

Great communications

Rating:

5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

Rating:

5.0

Great place to store your belongings without worry.

Rating:

5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Rating:

5.0

I had a great experience thank you.

Rating:

4.0

Check in process for my free month storage was handled efficiently.

Rating:

5.0

Jonathan was very helpful and always pleasant to deal with.

Rating:

3.0

People were nice and helpful but more staff needed on weekends during busy hours.

Rating:

5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

Rating:

2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

Rating:

5.0

Good experience

Rating:

2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!