Very nice customer service guy by the name of Matt.
Laurie H. | First ImpressionsSelf Storage Units in Keene, NH, 03431
U-Haul Moving & Storage of Keene
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Amanda (head of staff) was extremely knowledgeable and helpful. Excellent service by all.
PETER K. | Overall ExperienceGreat staff and very helpful.
David T. | Overall ExperienceI was able to get a unit elsewhere. It is twice the size and a lower price than the 5 by 7
JONELL J. | Overall ExperienceThe facility & staff were both good for the most part. The infuriating part was on the day I arrived to empty my unit. Some staff member had placed a lock on my unit. Noah in the office was a nightmare to deal with. He checked the computer & verified that I wasn’t late wi payment, which is usually why u-haul staff place lock on customer locker. I had 2 helpers that I was paying by the hour. Noah was uncommunicative & beyond ridiculous to deal with. After standing around waiting to get into my unit for about an hour, Noah finally shows up to unlock my unit & informs me that he wouldn’t unlock the unit without his manager’s approval bc it would cost him his job. WTF ?? Who locked my door in the first place?? Why did they lock it?? Why did it take Noah an hour to act, even though he could clearly see that I was paid up?? I told him that I was paying helpers by the hour but nothing would budge this employee into action. So highly disappointed in the final day in my final interaction with U-Haul Keene. I never did receive any explanation or apology for my unit being locked & the inconvenience that was unnecessarily created
EMMA W. | Overall ExperienceOver a 2 year span I had had 2 storage units, 1 was a short term rental unit #1110 and the other unit #1414 I recently closed out on 3/11 or 3/12…I checked on my acct on 3/15 and #1414 didn’t show moved out yet.. It did show #1110 moved out as well as # 1416 as moved out, I never used #1416!! So there is an issue with your system…You have had several price increases during my 2 years of business and I only received 1 email advising of price increases…The reason for this last move is I found a unit with same specs. for $110.00 per month in a climate controlled building, saving me $60.00 per month…
Danny R. | Overall ExperienceI was very pleased with renting a van and a huge truck along w a storage unit. Uhaul staff was helpful and kind. Moving is not pleasant and UhUl staff helped a difficult time easier and stress free. I recommend uhaul for a storage unit and/or truck.
Leona D. | Overall ExperienceI was confused on how to get in to my storage unit, and the gentleman in the store section had someone replace him to personally guide me, which was very much appreciated.
Scott R. | Online Move InIt is a nice storage facility. The staff.is great.
Margaret s. | Overall ExperienceHaving a second storage unit was very helpful when my first one was full. Thank you U-haul.
Cindy H. | Overall ExperienceOverall excellent experience with vehicle & storage rentals. A+++
Chris B. | Overall ExperienceThe staff is uncommonly kind, attentive, efficient and helpful. The storage unit is nice. Secure with easy access. Super tidy.
Margaret s. | First ImpressionsThe keen staff location in NH, Marlboro st. Ms Amanda and Ms Ashly very helpful and friendly. Much appreciated the amazing service.
Hong Van N. | First ImpressionsArea around storage 1203 lighting goes on in off and seems to be set with are motion detector. Have to go down and move around every 5 minutes to keep the lights on.
Steven V. | Overall ExperienceThis place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I’m not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into
Rodney P. | Overall Experience