Customer Reviews for U-Haul Moving & Storage of Keene

Rating:

4.0

They need to check the trucks more throughly. Mine had 2 chips in the windshield and a dent in the front of the hood. I saw them before I pulled out and I went back in and got the lady and she took pictures and said she would put it in my contract.

Rating:

5.0

This place was amazing. I was never told by the place I picked up the uhaul from when I needed to return the equipment. When I called them they were extremely understanding and nice.

Rating:

5.0

Great service at the store. Super helpful, clear snd kind.

Rating:

5.0

keene uhaul is always exceptional and i use them often.

Rating:

5.0

Everyone who assisted me today was friendly, courteous, and thorough in checking out and returning the van that I rented.

Rating:

5.0

The truck did have a mechanical issue which didn't make it unsafe to use but was concerning.

Rating:

5.0

Amanda the owner/manager was very friendly and efficient. You can tell by the way she answers peoples questions and takes care of people that she truly knows her business.

Rating:

5.0

The people were really helpful!b

Rating:

5.0

The new digital online checkout for smartphones assumes an extreme amount of competence in the renter & significantly strong cell phone signal at the location. Neither was the case in my rental. The staff is extremely helpful, polite, professional, customer focused & work hard to get you in/out as fast as possible. I have used them before & will definitely use them again.

Rating:

5.0

Someplace where I could place my beverage and change. I had a Chevy truck, it ran well but I had no place for minor things

Rating:

5.0

Better windshield washer fluid

Rating:

5.0

Was only not applicable because I dropped off on the weekend. Used location before and had no issues.

Rating:

5.0

Quick and easy

Rating:

3.0

woman receiving truck back very unpleasant

Rating:

4.0

Everyone was friendly

Rating:

1.0

Woman at the site gave me a hard time - didn't want to take the paper from me showing that the truck only had 1/4 tank, that's why I was returning the truck with 1/4 tank. Told me that's not how we do things here, telling me I have to go on line and do something or other. She was extremely nasty and agitated. I had been up since 3:30 in the morning, loading a truck, driving from NJ to NH... and I'm standing there with her giving me a hard time - I'm not a UHaul employee - or work at her office to know 'how we do things here'; this was an internal issue - I had the paper from the other site with the gentleman's note saying the truck only had 1/4 tank. It wasn't my problem, nor should she have vented her frustration at me, that I guess she had to do something different or extra to check the truck in. She needs to get a clue what customer service means.

Rating:

5.0

Great staff!

Rating:

4.0

The app-based pickup was less than smooth. Only when I actually arrived for my pickup you wanted a SECOND IDENTIFICATION? By some miracle I had my passport with me. THEN the app was slow as molasses processing everything. After all that, I STILL had to go inside for my keys? If you want to use technology to replace the work of humans, it needs to function faster and more efficiently than humans. I would have been better off doing this the old-fashioned way and waiting inside for help.

Rating:

1.0

Truck was not at a full tank of gas when I picked it up But now they are changing me for it A bunch of bull shit

Rating:

4.0

The return was challenging. It said to scan code and select return. It was not a visible option. Took several searches to find it. Spent 40 minutes doing this. need to look at scan feature to be more user friendly.

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Ideal situation. Truck was perfect and met my needs. Highly recommend.

Rating:

5.0

The staff was really helpful.

Rating:

5.0

I enjoy renting from here The vehicles are clean Staff is easy to deal with and knowledgeable

Rating:

5.0

Great customer service just the uhaul van needed some work alignment was off and steering loose probably because a control arm and drive shaft was clunking when put into gear.

Rating:

5.0

Staff at the Keene store are always helpful.

Rating:

5.0

Excellent customer service Fast process to rent - brand new van! Convenient location Very accommodating- shout out to Ashley for going beyond helpful!

Rating:

5.0

I am always satisfied w the excellent service amanda and her team provide

Rating:

3.0

needs to make it clear on google that winchester location is NOT for drop off

Rating:

5.0

Quick, friendly and easy!!

Rating:

5.0

The person on location was very helpful on the phone, and to pickup and drop off. The equipment was great and very clean. The truck was in a "ready to go" spot pointing right at the street. It's not cheap, but worth it. It was very easy to move my non running motorcycle.

Rating:

5.0

Front desk help was kind and informative. The manager was really nice and helped me check in a few minutes after they had closed. I'd give every person there a ten out of ten.

Rating:

4.0

The staff helped me get my trailer lights working (blown fuse) and saved my moving day! Great staff.

Rating:

5.0

The people are so awesome there Gove then a raise .

Rating:

2.0

This place is a joke New take over had to smooth over all of the problems Had stuff stolen my lock was drilled out and another one was put on and they told me nobody did that we had to have a locksmith come and cut the laspe we still have the lock and key our key does not fit the lock. A very special item was taken from our locker and can never be replaced and they lied to us about somebody going into our locker the locksmith gave us a statement so the new takeover people made a deal with me return my money for the time that I was there but how do you return a piece of paper that is priceless and you can never find another one We had a letter in a bottle that they broke and the letter was taken out of it I’m not very happy about it I want to talk to somebody about it I have saved all the evidence with the lock being drilled in the locker being broken into

Rating:

5.0

The service was friendly, fast and efficient. No improvement needed, based on this experience.

Rating:

5.0

Found gas cap off made truck run not right

Rating:

5.0

Convenient, smooth process, helpful staff. Overall a very good experience!

Rating:

5.0

Overall Everything was fine The inside of the windshield of the rental could have used a cleaning I was not addressed when I came to the desk it felt awkward

Rating:

1.0

Charged for cleaning after not being told that it must be done gladly would have swept out back if moving van if asked to

Rating:

5.0

Amanda, Samantha and Matt are a good team. I have dealt mostly with Samantha. She knows the business very well, has been extremely helpful and is so sexy to work with.

Rating:

5.0

Staff is kind and helpful.

Rating:

5.0

The pick up through the app was not working and did not assign the correct truck. The person at the counter made the frustrating experience go away and helped out tremendously. She saved the experience and turned it around quickly.

Rating:

1.0

My truck was not ready, no key was not left and staff was unwilling to help. Very bad service!!!!!

Rating:

5.0

I was amazed at how fast and friendly the service was. Thank you for a great customer service.

Rating:

5.0

Nothing that I know of.

Rating:

1.0

Unfortunately this is the only reasonable u haul location near me . Staff was not trained in proper set up of trailer argued with me. That it was my suv wiring that was bad. I explained that tested my wire harness before I got there. After moving me to a different trailer ligts worked fine. Employee did not transfer my rental to the new trailer. So I could not return with the app. Honestly next time I will drive further to rent from next time.

Rating:

4.0

Definitely an aging truck. Breaks were soft. The gas gauge was on empty and we had to gage as to how much gas we needed to return it with the same amount of gas. This should not have happened. We were told the last renter said they had put gas in it but this should not have been our problem. We should have had a full tank. There should be a way to dip the tank to verify that it is full. Specially when it is an older truck and the previous renter said the gauge did not work. It worked for us.

Rating:

3.0

Based upon how the staff acted when I went to get the trailer, I felt like I was bothering them. Comments like: "I didn't know anyone was coming to get a trailer today" Counter person asked the yard employee: "Do you want to go out and clean off the trailer?" Response: "Not really, since so-and so slipped on the ice out there and got hurt the other day" Also, I knew there was no trailer ball on my truck. I don't drive around with it on, having had them stolen in the past. The yard employee didn't need to make a production out of telling me that they couldn't hook the trailer to my truck without it- the ball was in the truck.

Rating:

5.0

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Rating:

5.0

The person who checked us in was very very helpful!

Rating:

5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Rating:

5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Rating:

5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

Rating:

5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Rating:

5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

Rating:

5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Rating:

5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Rating:

5.0

Amanda was very friendly and helpful. She deserves a raise!

Rating:

3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

Rating:

5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Rating:

5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Rating:

3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Rating:

2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Rating:

3.0

Your storage units are to much money for a 10 by 5.

Rating:

5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Rating:

4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Rating:

5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Rating:

5.0

Amanda was very helpful and friendly.

Rating:

4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Rating:

4.0

Would use uhaul again in the future if needed.

Rating:

5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Rating:

5.0

Excellent!

Rating:

5.0

Great communications

Rating:

5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

Rating:

5.0

Great place to store your belongings without worry.

Rating:

5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Rating:

5.0

I had a great experience thank you.

Rating:

4.0

Check in process for my free month storage was handled efficiently.

Rating:

5.0

Jonathan was very helpful and always pleasant to deal with.

Rating:

3.0

People were nice and helpful but more staff needed on weekends during busy hours.

Rating:

5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

Rating:

2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

Rating:

5.0

Good experience

Rating:

2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!