Customer Reviews for U-Haul Moving & Storage of Keene

4045 reviews

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Attendant was rude and tried to claim that old dents were my doing.

BARBARA T. 
Rating:
3.0

Did not have 15 foot van that I reserved and had confirmed.

JOHN R. 
Rating:
5.0

Truck was newer and super clean. Staff helpful and friendly. Highly recommend . Loved the online reservation and was able to easily change my reservation to a smaller van when my needs changed. Super happy

JANE ALLING M. 
Rating:
3.0

The after hours return link would not let me get past the first page, thereby forcing a $20 return fee to be charged.

GRAYDON W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
3.0

We confirmed our boxes arrived at the location to unload. The boxes were not there the next day we arrived and we had to wait 3 hours to receive.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

THAIS G. 
Rating:
5.0

Amazing. Friendly, organized, fast and professional.

Robert N. 
Rating:
2.0

Our truck had inaccurate mileage on it we were charged for. We also were charged for a two day rental and returned the truck same day. We had communicated with the 1800 Uhaul we were running a little behind schedule and it was no issue. We were charged nearly 200.00 for a 10ft truck in town returned same day. This is outrageous and will not recommend to anyone to rent there. We had rented a larger truck a year prior drove it out of town kept it over night and were only charged $80 so how does this even make sense? This is not okay.

Danielle C. 
Rating:
5.0

Get some newer trucks. This one was clean but old and had over 131,000 miles on it. A bit of a rough ride and noisy.

ERNEST B. 
Rating:
5.0

excellent service

Richard P. 
Rating:
5.0

The people who helped me inside were very friendly and helpful!

Jennifer H. 
Rating:
5.0

Keene UHaul was so far the best service I've ever had with any UHaul dealership. Will definitely go to them again when in need of a truck.

ROXANNE K. 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  First Impressions 
Rating:
5.0

Worked with Matthew Doppa, he went over and above. You are lucky to have this employee.

GARY B. 
Rating:
5.0

Great staff. Very helpful

SEAN F. 
Rating:
5.0

Customer did not leave a comment.

JOHN W Z. 
Rating:
1.0

I was charged over $100 in excess of the original quote provided by Uhaul. This location calculated the incorrect fuel level (I am certain the tank was at least 15% more full than what was recorded at time of drop off) and the allowed mileage was unreasonably low. I am extremely dissatisfied with this experience and will likely use a different company for my next move at the end of the month

Grant N. 
Rating:
5.0

Customer did not leave a comment.

Janet A. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth G. 
Rating:
5.0

Customer did not leave a comment.

HENRY U. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Arrived shortly before closing to drop off equipment and staff was courteous, friendly, and helpful. Made the conclusion of a long trip even nicer.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

The store manager was very efficient in her letting me know what options were available for my trailer rental. she assisted in helping me hook up the trailer with the lights, etc. GREAT EXPERIENCE!

RICHMOND N. 
Rating:
5.0

Nothing

Cornelius F. 
Rating:
4.0

The cab of the truck was a bit smelly but the vehicle drove well despite having over 100k mikes on it. Staff was very helpful and friendly.

WILLIAM P. 
Rating:
2.0

Had already told the workers I did not want the insurance when I reserved over the phone---when my roommate came to pick up the van he was given a very vague explanation and was charged insurance without even really realizing, which he was told was non-refundable after hours on the phone with customer service Would be nice if the workers could be more clear in what customers are really signing up for

CHRISTIAN W. 
Rating:
5.0

The in person consultations and communications were the most helpful! Wish I could always deal only with the local office. The personnel here were excellent.

Mary M. 
Rating:
5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  First Impressions 
Rating:
1.0

When we arrived it was raining very heavy. I tried using the online app to take photos of the truck but because of the rain, the screen was too wet to use the program. When we asked for a slip to mark the damage that was not noted, the clerk said " why are you being so difficult about this, we are not a rental company that is going to be picky about the damge. You really need to relax and stop being a dick about this." Since I currently rent 30 to 45 commercial vehicles a month, I do not think looking over and marking damage correctly is not out of line. Honestly if this is how customers are treated, I am surprised that this location stays in business. So unprofessional!

TONYA M. 
Rating:
5.0

Good experience. Very helpful

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Thank you

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

I will never recommend UHaul again after my experience on this trip. My trailer blew two tires, each time it took 45 minutes + On hold to request assistance and an additional hour for response. Customer service was beyond abysmal. UHaul turned a thirteen hour trip into a 21 hour trip. They refused to provide accommodations even after the second blown tire.

LYNDA C. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
4.0

Customer did not leave a comment.

Brian C. 
Rating:
1.0

Manager indicated that the vehicle that I was moving would fit on the the auto trailer and it did not. Upon returning the trailer within 2 hours of rental she failed to provide a refund. The U Haul in Concord NH did the same the previous day. Manager was rude.

Colleen S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD H. 
Rating:
4.0

Normally everything is great. Do to it being the end of the month the store was busy. All the parking spots were taken so I thought I'd do the courtesy thing and park far on the property in an empty spot. A Employee came out and said I couldn't park there. “Ha ha” I'm not sure the reason most the equipment was rented out and it was a normal parking slot? Hey, I tried being nice But she was on me like a eagle on a rat. So I drove back around to customer parking there was a uhaul pickup truck. I pulled behind it as close as I could and my suv hung out into the street. Somehow this made more sense and I conducted business. All in all I ended up embarrassed for being a nice guy and the renter of the pickup had to wait on the transaction.

SCOTT S. 
Rating:
2.0

Have knowledgeable staff who checks the equipment check thing I had to fill out before charging me for gas. Also attendant who I returned the truck to seemed clueless

LUCY M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD S. 
Rating:
5.0

The people there are outstanding!! Professional, friendly and extremely helpful. Their understanding and quickness to resolve at problem is awesome! Thank you for having people like them at uhaul.

Eric S. 
Rating:
3.0

Be sure to quote rates accurately. Was quoted a weekly rate at pickup, and at dropoff was told that wasn't available due to the time period we had the vehicle. There were better options available but those were not suggested. Everything else was fine (vehicle clean and reliable, etc.).

VARRIN S. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

The Uhaul location was excellent. The Uhaul online tools and self checkin needs work. Documenting damage on the truck via the link on my phone is broken. When disputing damage (that requires a picture) the "add picture" button only work in Chrome on my Android phone. No other browser worked. Some of us think that privacy has value and that Google already owns enough of the world.

Paul M. 
Rating:
3.0

Checking out with a phone is very inconsistent / the app kept freezing and it took a lot longer than necessary.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

The biggest issue was not with the folks in Brattleboro my problem was with U-Haul in general. Having to drive to Brattleboro to get a truck we reserved for Keene was a huge problem. I had to get home load up my five month pregnant wife and two year son and drive a half hour there and back. There was no pick up button on the website so I had to down load the app and have to call customer service for help. Over all super frustrating but nothing against the local folks.

Allen R. 
Rating:
5.0

Customer did not leave a comment.

Marshall S. 
Rating:
1.0

This was the worst transaction I have ever had with UHaul. Changes were made to my order without informing me and the manager Amanda is unprofessional and unpleasant.

ADAM F. 
Rating:
3.0

Customer did not leave a comment.

Tina F. 
Rating:
5.0

Customer did not leave a comment.

JULIAKRISTINE M. 
Rating:
3.0

Renting a trailer for a long distance (2,500 miles) is particularly hard. You need to allow the renter a much greater time period to go 2,500 miles. We are paying for each day anyway but you would not know that when talking to people from the destination dealer. They expect the trailer to arrive exactly when listed. We did not list a destination dealer for that reason but somebody arbitrarily picked a dealer I quit using after last year because I paid for a full day but was told to return it in shorter period (3:30 pm). Why when a person is willing to pay fir a trailer would someone try to snatch it out of one's hands when they already said they will Pay the extra days. In my case, the dealer in the destination city was yelling at me 3 hours after the trailer was supposedly due. Give the renter 10 days to get from New Hampshire to Utah for Heaven sake!!!!!!

KELLY J. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Great customer service that went over and above just renting trailers.

Michael M. 
Rating:
5.0

No everything worked perfection nice people good pricing good service I even went there when I got my new car and had them put the trailer hitch on which is still running working well they do good work at that place they are they are or should be rewarded for the great work they do thank you U-Haul thank you you all of King.

George B. 
Rating:
3.0

Outstanding!

DONALD H R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

No improvements needed, everything was perfectly done. Thank you so very much!!

Michael B. 
Rating:
5.0

I'm not a car person but my friend said that it seemed like the truck I was using was on it's last legs. The shift lever did seem rather janky but it got me to where I needed without giving me any trouble so that's fine in my book.

HENRY M. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
4.0

The rate is little over rated.. Price could have been better... The trailer itself is great..

MARK L. 
Rating:
5.0

Customer did not leave a comment.

KENNETH F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
4.0

Customer did not leave a comment.

Dori N. 
Rating:
5.0

Sarah Dauphinais was friendly and helpful. excellant service.

LYNNE Z. 
Rating:
5.0

Customer did not leave a comment.

Bonnie L. 
Rating:
3.0

answer the phone. make the truck available in the place where it is ordered.

William B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

They need to have a direct phone number for this location so you can actually talk to someone there, instead of a automated call center.

RONALD Y. 
Rating:
4.0

I frequent this location. Pick up was smooth and quick. Drop off some young lady was helping a customer I patiently waited for 15 minutes. That customer was done as I approached counter she took a phone call instead of placing on hold then hung up and took another? This whole time another employee who I didn't recognize was playing with bubble wrap and counting boxes? Seemed funny because every time I call location I get an automated run around with a robot I never never talk to a human. Location needs a direct line

Robert S. 
Rating:
2.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

MARIANN H. 
Rating:
5.0

While the Keene location was great I was very disappointed that after making my reservation at the Brattleboro, Vt., location my rental was switched to Keene.

George C. 
Rating:
5.0

Just keep doing what you're doing excellent job

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Everybody there was “wicked” cool.

JOHN F. 
Rating:
5.0

I had made a reservation to pick the truck up in Westminster VT two weeks in advance and the day before the reservation I got a call saying I'd actually have to pick it up 20 miles away in Keene NH. If that was not going to work it never should have been an option for a reservation. Pretty bad.

ROBERT L. 
Rating:
5.0

Good customer service. Clean truck. I was very happy with the experience.

KIM E. 
Rating:
5.0

Very easy to work with!

CLAUDIA M. 
Rating:
4.0

Sara was great.

SEAN D. 
Rating:
5.0

Customer did not leave a comment.

Krista I. 
Rating:
5.0

Excellent customer service

ROBERT P. 
Rating:
5.0

Helper was a bit forgetful, almost forgot to give me the furniture pads I ordered. Had to go in and ask for them myself before I left without them

Patrick C. 
Rating:
4.0

Pick up time was at the same time as your doors opened. Only one employee was there to get 4 sets of people out the door, so my reservation, which was supposed to start at 9 did not actually begin til 9:40. I made it back within my reservation time of four hours (9-1) but it was stressful. I'm sure if you'd had more employees, or had warned me ahead of time and I could have reserved it for 9:30, that would have been much better.

Balmeet L. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Understaffed. Felt bad for the single employee working who had about 10 customers to check in at once.

Jarrod C. 
Rating:
5.0

Nothing to improve, everyone was super helpful. I even showed up a little later than planned and it was all god, thank you!

REBEKAH O. 
Rating:
3.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Kevin James L. 
Rating:
3.0

Customer did not leave a comment.

steve M. 
Rating:
5.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
2.0

I had changed my pick up time to an earlier one, however no vehicle was available at that time. The attendant then told me it was my fault for changing the time of the booking. The vehicle itself was fine, though not very clean.

kirsten A. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Convenient, very clean and easily accessible. The staff was always helpful in providing the extra attention.

Laura M.  |  Overall Experience 
Rating:
5.0

I am indeeed grateful for the support that Amanda and her staff gave me over the past two years. Everyone provided answers and help on each request that I made. The only issue that I had was the entry cards were sensitive during rainy conditions and or cold conditions. Amanda provided me with an entry code, which worked super. No fusing with cards. Certainly I would recommend and possibly use this facility in Keene, NH . Very please with our results. Thank you indeed Allen 6033155179

ALLEN G.  |  Overall Experience 
Rating:
5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICKEY H.  |  Overall Experience 
Rating:
5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Overall Experience 
Rating:
5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Overall Experience 
Rating:
5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Overall Experience 
Rating:
5.0

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Overall Experience 
Rating:
3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra and Curtis O.  |  Overall Experience 
Rating:
5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  Overall Experience 
Rating:
5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  First Impressions 
Rating:
3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Kelly W.  |  Online Move In 
Rating:
2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Jacqueine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
3.0

Your storage units are to much money for a 10 by 5.

george p.  |  Overall Experience 
Rating:
5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Michelle C.  |  Overall Experience 
Rating:
4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Kevin L.  |  Overall Experience 
Rating:
5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Ronald W.  |  First Impressions 
Rating:
5.0

Amanda was very helpful and friendly.

Robert J.  |  First Impressions 
Rating:
4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Sandy H.  |  Overall Experience 
Rating:
5.0

Excellent!

JENNIFER D.  |  First Impressions 
No reviews have been submitted for this location.

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