Customer Reviews for U-Haul Moving & Storage of Keene

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Keene

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Jeremy R.
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Customer did not leave a comment.

Crystal P.
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Customer did not leave a comment.

RICKEY H. | Overall Experience |
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Customer did not leave a comment.

malinda B.
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Customer did not leave a comment.

LESLIE G B.
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Customer did not leave a comment.

JEFFREY I.
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Very professional service.

WILLIAM L.
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Customer did not leave a comment.

Richard R.
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Customer did not leave a comment.

Brittany W.
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Customer did not leave a comment.

Melissa L.
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Just thankful to have nice and helpful people to help make the moving expenses easy as possible.

Joe K.
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The Keene personnel were extremely helpful.

GLENN K.
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More help needed on Saturday. The woman working was very nice and helpful, but I had to wait awhile before she was freed up to assist me.

GREGORY J.
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Customer did not leave a comment.

Brian E.
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This is not a reflection on the Keene U-Haul group. The truck was very loud. Door seals need address as My wife and I had to screen to each other when talking. Lots of outside noise. Also not sure if all trucks are the same but no cruise control is not fun on highway.

Gordon L.
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Customer did not leave a comment.

CLAIRE D.
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Pleasant and helpful staff. Very clean store to walk into. Painless return of equipment. Pleasure to do business with them.

Waiman N.
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The emplyees were very courteous and friendly. The truck was very clean and ran great.

stephanie K.
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The manager started out normally but became forcefully unpleasant, raised her voice and was defensive and in the end not helpful. Uhaul had changed the location of pick up ....but not the pickup of packing materials. She could easily have had us cancel the order and buy them from her store but instead we had to go all the way to Brattleboro to get boxes we had ordered.

REISA A.
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Every agent who works at the Keene location is professional and friendly. I enjoy renting from this location, and would probably even go miles out of my way, if necessary, to rent there. Thank you to each and every one of the employees there. Too often it seems - polite, professional, and friendly customer service is missing in today's businesses. Not at the Keene UHaul location, and I so appreciate their efforts!

MATTHEW M.
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The location did a great job helping troubleshoot multiple problems that came up on our trip.

SCOTTROBERT DONA S.
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Customer did not leave a comment.

Lauren R.
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Customer did not leave a comment.

Kevin S.
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Passenger tail light not working ! GREAT SERVICE AS ALWAYS THANK YOU

Rob E.
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Customer did not leave a comment.

Richard R.
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Only issue was the "Change Motor Oil" alert was on.

dewitt c. | Overall Experience |
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Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

MELISSA A L.
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Fitted my needs well. Everyone was nice and professional. Great atmosphere.

Lewis H.
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Customer did not leave a comment.

FREDERICK W.
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Christopher C.
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Barbara H.
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DREW R.
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Great!

Charles T.
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Customer did not leave a comment.

Ian M.
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lady who helped was very knowledgeable and helpful.

ANGELA K.
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It was great, thank you

Quinn C.
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Associates were very friendly and helpful. Would definitely use this location again.

Douglas H.
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Customer did not leave a comment.

David W.
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Customer did not leave a comment.

Lillian T.
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Customer did not leave a comment.

Stacey S.
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Space needed for a large truck to load and unload is too tricky. Just forget about going on a Saturday because there just isn't enough room for everyone who will show up. Manager—Amanda, I believe—lacks people skills. Card readers to access the indoor units work about 50% of the time. Ask for an access code instead.

DEBORAH R.
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Both locations quick and concise

James S.
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Customer did not leave a comment.

John B.
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Don't lose Matt ..I had a very small window of time79 miles load unload and return auto hauler. Matt played a major part in making it happen, good help is a thing of the past John B

Joseph S.
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Provide windshield scrapers. Thanks

Sandra K. | Overall Experience |
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Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Judith S.
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Just keep up the good work! The manager in Keene is friendly, helpful, and flexible — I could not have done this moving project without her administrative and personal assistance...thank you so much!

William M.
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Truck smelled like cigarettes, and water leaked onto some of my boxes from outside. Also, the washer fluid did not work at all. Not ideal considering the winter storm I had to drive through. Could not see. Then, to add insult to injury, I'm charged twice for renting the pads, even though they're returned, and then some random $5 “safe trip” fee. You charge for returning the equipment without damage??! On top of all that, I returned the equipment last night, but was charged until today because the app didn't work right. Refused to see my location. Would not recommend uhaul in the future. The staff at the location was very friendly and helpful, until I returned the equipment.

Jeremy S.
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I selected to come in durring normal business hours to collect my refund. Instead they issued a check to be mailed to me, so now I have to wait 3-5 business days just to get the check and then pay to cash the check, and all I got was an im sorry.

Michael M.
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Amanda was very nice, the return process very easy and quick, and she nicely answered some questions that I had about another rental coming up. The whole truck rental process from start to finish was great and the truck was great.

AMBER W. | Overall Experience |
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We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

Juliette M.
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Customer did not leave a comment.

MICHAEL R C.
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The wiring on the trailer was not working when I picked it up, causing a delay. The staff was great in taking care of it, but I wonder why it was not operable to begin witih. My low scores are a reflection of your booking system. I called on the phone and was told my preferred size trailer was not available so I opted for a larger, more expensive one. After the phone call I went onto your website and found the trailer I wanted was available at this site and I reserved that one on line. Before I could cancel the first option, I received a call telling me that trailer was available at a location 40 minutes away. This is the third time I have booked a trailer in Keene, gone through providing all the towing car, personal ID and credit card information only to be told after the fact that the trailer was not available in Keene and I would have to drive up to an hour away to get it. This is a "bait and switch" approach that is intentionally built in to your booking system and is unethical. You should not be entitled to my personal info if the product is not available at the site that you indicate. If there was an option to UHaul I would use it but there is not and that is probably why you can get by with this dishonest approach.

Michael G.
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Customer did not leave a comment.

Bonnie B.
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The floor of the enclosed trailer was not clean. This wasn't seen by the naked eye. Our belongings that were on the floor were black with a greasy substance. I'm having difficulty getting it out. Please be sure that the trailers are thoroughly cleaned prior to renting. Thank you.

GARY L.
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I tried to rent a car carrier from this location originally they did not have one. They said someone would call me to try and locate one. After 2 days called them back and they said could be Saturday night. I needed for Sunday so I located a trailer in ct where I was picking up the car and had to pay extra for one way

Robert J. | Overall Experience |
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Amanda was very friendly and helpful. She deserves a raise!

STEVE ALLEN T.
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power steering in reverse was hard to turn but other than that the truck was in very good shape and the customer service was wright on and couldnt ask for better

CHARLES J.
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Brandon was polite, knowledgeable and helpful. He assisted with pick up and drop off.

David W.
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Customer did not leave a comment.

GENE G.
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This location is great! All of the employees here are wonderful!!

JEFFREY N.
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Edward Y.
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Paul S.
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Vanessa G.
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The back of the truck could have been cleaned a little better. I was not able to get the truck I reserved and I did not find out until I arrived at the store. The sales associate was very helpful given the situation.

Brian H.
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The Keene location staff were professional, personable and very helpful. I had no issues over the course of my 4-day rental as a result of the good start in Keene. Thank you! My only wish is that I could have used the Brattleboro, VT, location, where I made the initial reservation, rather than Keene, given my own location in Brattleboro.

David L.
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I was 2 hours late to drop off and they charged me for 2 extra DAYS without warning.

eliza G.
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Amanda and Justin were absolutely amazing they were so so so helpful. Amanda was even answering text messages from home. Which I feel is like above and beyond

FREDERICK S.
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Customer did not leave a comment.

John H. | First Impressions |
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Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

rob C.
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Customer did not leave a comment.

Stanley P.
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Not much. Everything went well.

Casey M.
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LUCINDA CAROLYNN G.
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David S.
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Eric G.
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This would have been a perfect experience if they had remembered my moving pads.

ELLEN L.
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Customer did not leave a comment.

Megan B.
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I was supposed to get the 50 dollar charge for a no show sent back to me and that hasnt happened yet... kind of irritatiing

Michael Z.
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Kudos to Amanda and crew!

STEPHEN H.
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Customer did not leave a comment.

Michael D.
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I didn't know there was a overnight return fee of $20. I only found out when the bill came. I could've kept the car for another day and returned during business hours the next day and been charged the same or less. The extra $20 might've changed my decision to pick UHaul over Enterprise.

John B.
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Store was open 7 days a week, the equipment we needed was available, and employees were friendly and helpful. Would definitely rent from this location again!

Robert L.
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Customer did not leave a comment.

Rebecca M.
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Stephen R.
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NICOLE C.
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quick and easy, reasonably priced

Anthony P.
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better service. everyone there seemed like they hated their life and wanted to be somewhere else. If uhual didn't have such a monopoly on this business i'd try to find someone else

Vernon T.
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Customer did not leave a comment.

Mike A.
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Linda P.
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Timothy F.
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trailer was dirty altho I didnt check prior to pickup

BRIAN B.
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Customer did not leave a comment.

Alice G.
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Anthony P.
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Jacqueline A.
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My drop off time was wrong on my original paperwork which I didn't notice at pickup because I was overcharged initally and had to fight over why the charges were wrong before I even left. Trying to make changes to my reservation because I needed a new pick up time and ended up needing to extend a day was completely frustrating and I ended up being charged for three days and had the vehicle for less then 48 hours. I have still heard no response regarding my email response concerning the over charges to my card and the hold times to get someone on the phone are ridiculous. The 15 foot truck I rented pulled so badly to the side it was dangerous. Overall the worst experience I have ever had with a truck rental company. I'll drive 30 minutes out of my way and use Budget next time. Do yourself a favor and go elsewhere.

Jennifer T.
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Customer did not leave a comment.

Benjamin R.
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The truck's gas cap did not have a lock. twice my gasoline was siphoned out. I estimate I lost $100 in gasoline. This is a huge problem. It happened as I slept overnight. There must be people who go out at night expressly for the purpose of siphoning gas from U-haul trucks. This is a solvable problem!

JOHN F.
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Customer did not leave a comment.

Debra and Curtis O. | Overall Experience |
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Customer did not leave a comment.

Paul V D.
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Make sure gas tank is full, i have rented a truck & a van this summer and I over filled gas tank both times at a cost of $25.00

STEVEN J.
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All was ok until I returned the vehicle. The representative insisted that I had not filled the gas tank adequately to the required 5/8 full. I knew that I had. There was no 5/8 mark on the gage. It was an estimate and I contend that I had overfilled beyond 5/8. She thought otherwise and charged me excessively by about $3.75. She was VERY WRONG. I should get a refund.

David D.
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I think you guys should mount wifi cameras on all of your trailers and vans, and give the option of renting the display screen.

Linda G.
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Customer did not leave a comment.

Sarah T. | First Impressions |
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The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Andrew G.
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U-Haul, at least judging by this latest experience, has come a long way. You lost my business years ago because of some really poor trucks and customer service. But this rental went perfect.

greg B.
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Woman in office is very professional and left nothing unanswered. She deserves more money and a better title, I've Been to many uhaul and they sucked this was my first time having a great rental experience

Samuel B.
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Customer did not leave a comment.

LAURIE ANN S.
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Customer did not leave a comment.

Todd K.
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Customer did not leave a comment.

Karen M. | Overall Experience |
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Customer did not leave a comment.

Debra and Curtis O. | First Impressions |
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Amanda was fantastic. She had too many customers at once and handled it well.

Kelly W. | Online Move In |
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The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Jacqueine H. | Overall Experience |
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Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Cindy S. | First Impressions |
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Customer did not leave a comment.

george p. | Overall Experience |
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Your storage units are to much money for a 10 by 5.

Michelle C. | Overall Experience |
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They were quick to help with all of our moving and storage needs from Virginia to NH.

Kevin L. | Overall Experience |
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A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Ronald W. | First Impressions |
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Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Robert J. | First Impressions |
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Amanda was very helpful and friendly.

Sandy H. | Overall Experience |
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Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

natalie m. | Overall Experience |
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Would use uhaul again in the future if needed.

Susan Y. | Overall Experience |
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Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

JENNIFER D. | First Impressions |
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Excellent!

Laura W. | Overall Experience |
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Great communications

gary s. | Overall Experience |
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There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

melissa t. | Overall Experience |
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Great place to store your belongings without worry.

Michelle Z. | Overall Experience |
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I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

robert b. | Overall Experience |
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I had a great experience thank you.

Michelle Z. | First Impressions |
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Check in process for my free month storage was handled efficiently.

Patricia W. | Overall Experience |
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Jonathan was very helpful and always pleasant to deal with.

THOMAS S. | Overall Experience |
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People were nice and helpful but more staff needed on weekends during busy hours.

hector r. | Overall Experience |
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Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

craig h. | Reservation |
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The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

SUE W. | Overall Experience |
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Good experience

Damian G. | Overall Experience |
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Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

patricia d. | Overall Experience |
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