U-Haul Moving & Storage of Keene

3811 reviews

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(603) 352-0140

199 Marlboro St
Keene, NH 03431

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Every agent who works at the Keene location is professional and friendly. I enjoy renting from this location, and would probably even go miles out of my way, if necessary, to rent there. Thank you to each and every one of the employees there. Too often it seems - polite, professional, and friendly customer service is missing in today's businesses. Not at the Keene UHaul location, and I so appreciate their efforts!

REISA A. 
Rating:
5.0

The location did a great job helping troubleshoot multiple problems that came up on our trip.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

SCOTTROBERT DONA S. 
Rating:
4.0

Customer did not leave a comment.

Lauren R. 
Rating:
5.0

Passenger tail light not working ! GREAT SERVICE AS ALWAYS THANK YOU

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Rob E. 
Rating:
4.0

Only issue was the "Change Motor Oil" alert was on.

Richard R. 
Rating:
5.0

Very professional and helpful staff. The facility was clean, secure, and accessible 24 hours. Thank you to Amanda and her staff for helping us with our short term storage needs.

dewitt c.  |  Overall Experience 
Rating:
5.0

Fitted my needs well. Everyone was nice and professional. Great atmosphere.

MELISSA A L. 
Rating:
5.0

Customer did not leave a comment.

Lewis H. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

Great!

DREW R. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

lady who helped was very knowledgeable and helpful.

Ian M. 
Rating:
5.0

It was great, thank you

ANGELA K. 
Rating:
5.0

Associates were very friendly and helpful. Would definitely use this location again.

Quinn C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

Customer did not leave a comment.

Lillian T. 
Rating:
2.0

Space needed for a large truck to load and unload is too tricky. Just forget about going on a Saturday because there just isn't enough room for everyone who will show up. Manager—Amanda, I believe—lacks people skills. Card readers to access the indoor units work about 50% of the time. Ask for an access code instead.

Stacey S. 
Rating:
5.0

Both locations quick and concise

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Don't lose Matt ..I had a very small window of time79 miles load unload and return auto hauler. Matt played a major part in making it happen, good help is a thing of the past John B

John B. 
Rating:
5.0

Provide windshield scrapers. Thanks

Joseph S. 
Rating:
5.0

Thank you Amanda, your customer service is excellent and I appreciate your help in finding me a unit and always being kind and friendly when I had to come into the store.

Sandra K.  |  Overall Experience 
Rating:
5.0

Just keep up the good work! The manager in Keene is friendly, helpful, and flexible — I could not have done this moving project without her administrative and personal assistance...thank you so much!

Judith S. 
Rating:
5.0

Truck smelled like cigarettes, and water leaked onto some of my boxes from outside. Also, the washer fluid did not work at all. Not ideal considering the winter storm I had to drive through. Could not see. Then, to add insult to injury, I'm charged twice for renting the pads, even though they're returned, and then some random $5 “safe trip” fee. You charge for returning the equipment without damage??! On top of all that, I returned the equipment last night, but was charged until today because the app didn't work right. Refused to see my location. Would not recommend uhaul in the future. The staff at the location was very friendly and helpful, until I returned the equipment.

William M. 
Rating:
1.0

I selected to come in durring normal business hours to collect my refund. Instead they issued a check to be mailed to me, so now I have to wait 3-5 business days just to get the check and then pay to cash the check, and all I got was an im sorry.

Jeremy S. 
Rating:
5.0

Amanda was very nice, the return process very easy and quick, and she nicely answered some questions that I had about another rental coming up. The whole truck rental process from start to finish was great and the truck was great.

Michael M. 
Rating:
5.0

We needed a unit for only a few months. I was able to secure it the day needed within hours of dropping off our belongings for storage, access was very easy, with the tools required to transfer everything from the truck to the unit, and vice versa. Staff were easy to work with, it was a quick process, and had no issues. Thank you for the excellent and simple service!

AMBER W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliette M. 
Rating:
3.0

The wiring on the trailer was not working when I picked it up, causing a delay. The staff was great in taking care of it, but I wonder why it was not operable to begin witih. My low scores are a reflection of your booking system. I called on the phone and was told my preferred size trailer was not available so I opted for a larger, more expensive one. After the phone call I went onto your website and found the trailer I wanted was available at this site and I reserved that one on line. Before I could cancel the first option, I received a call telling me that trailer was available at a location 40 minutes away. This is the third time I have booked a trailer in Keene, gone through providing all the towing car, personal ID and credit card information only to be told after the fact that the trailer was not available in Keene and I would have to drive up to an hour away to get it. This is a "bait and switch" approach that is intentionally built in to your booking system and is unethical. You should not be entitled to my personal info if the product is not available at the site that you indicate. If there was an option to UHaul I would use it but there is not and that is probably why you can get by with this dishonest approach.

MICHAEL R C. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

The floor of the enclosed trailer was not clean. This wasn't seen by the naked eye. Our belongings that were on the floor were black with a greasy substance. I'm having difficulty getting it out. Please be sure that the trailers are thoroughly cleaned prior to renting. Thank you.

Bonnie B. 
Rating:
3.0

I tried to rent a car carrier from this location originally they did not have one. They said someone would call me to try and locate one. After 2 days called them back and they said could be Saturday night. I needed for Sunday so I located a trailer in ct where I was picking up the car and had to pay extra for one way

GARY L. 
Rating:
5.0

Amanda was very friendly and helpful. She deserves a raise!

Robert J.  |  Overall Experience 
Rating:
5.0

power steering in reverse was hard to turn but other than that the truck was in very good shape and the customer service was wright on and couldnt ask for better

STEVE ALLEN T. 
Rating:
4.0

Brandon was polite, knowledgeable and helpful. He assisted with pick up and drop off.

CHARLES J. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

This location is great! All of the employees here are wonderful!!

GENE G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
3.0

Customer did not leave a comment.

Edward Y. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The back of the truck could have been cleaned a little better. I was not able to get the truck I reserved and I did not find out until I arrived at the store. The sales associate was very helpful given the situation.

Vanessa G. 
Rating:
5.0

The Keene location staff were professional, personable and very helpful. I had no issues over the course of my 4-day rental as a result of the good start in Keene. Thank you! My only wish is that I could have used the Brattleboro, VT, location, where I made the initial reservation, rather than Keene, given my own location in Brattleboro.

Brian H. 
Rating:
3.0

I was 2 hours late to drop off and they charged me for 2 extra DAYS without warning.

David L. 
Rating:
5.0

Amanda and Justin were absolutely amazing they were so so so helpful. Amanda was even answering text messages from home. Which I feel is like above and beyond

eliza G. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK S. 
Rating:
3.0

Our biggest issue was the difficulty of setting up an account when we checked in. We already had an account & a unit. We were just adding another unit. We had to do the whole process as if it was a new unit & then they signed us up for the wrong unit so had to do the process all over again. Then the key card we were given didn’t work. Everyone was pleasant & helpful but definitely need more training & a better system to check in. I even reserved the unit online to help speed things along!

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rob C. 
Rating:
5.0

Not much. Everything went well.

Stanley P. 
Rating:
4.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA CAROLYNN G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

This would have been a perfect experience if they had remembered my moving pads.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

ELLEN L. 
Rating:
4.0

I was supposed to get the 50 dollar charge for a no show sent back to me and that hasnt happened yet... kind of irritatiing

Megan B. 
Rating:
5.0

Kudos to Amanda and crew!

Michael Z. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
1.0

I didn't know there was a overnight return fee of $20. I only found out when the bill came. I could've kept the car for another day and returned during business hours the next day and been charged the same or less. The extra $20 might've changed my decision to pick UHaul over Enterprise.

Michael D. 
Rating:
5.0

Store was open 7 days a week, the equipment we needed was available, and employees were friendly and helpful. Would definitely rent from this location again!

John B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

quick and easy, reasonably priced

NICOLE C. 
Rating:
2.0

better service. everyone there seemed like they hated their life and wanted to be somewhere else. If uhual didn't have such a monopoly on this business i'd try to find someone else

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Vernon T. 
Rating:
3.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
4.0

trailer was dirty altho I didnt check prior to pickup

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Alice G. 
Rating:
2.0

Customer did not leave a comment.

Anthony P. 
Rating:
2.0

My drop off time was wrong on my original paperwork which I didn't notice at pickup because I was overcharged initally and had to fight over why the charges were wrong before I even left. Trying to make changes to my reservation because I needed a new pick up time and ended up needing to extend a day was completely frustrating and I ended up being charged for three days and had the vehicle for less then 48 hours. I have still heard no response regarding my email response concerning the over charges to my card and the hold times to get someone on the phone are ridiculous. The 15 foot truck I rented pulled so badly to the side it was dangerous. Overall the worst experience I have ever had with a truck rental company. I'll drive 30 minutes out of my way and use Budget next time. Do yourself a favor and go elsewhere.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
4.0

The truck's gas cap did not have a lock. twice my gasoline was siphoned out. I estimate I lost $100 in gasoline. This is a huge problem. It happened as I slept overnight. There must be people who go out at night expressly for the purpose of siphoning gas from U-haul trucks. This is a solvable problem!

Benjamin R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Debra and Curtis O.  |  Overall Experience 
Rating:
3.0

Make sure gas tank is full, i have rented a truck & a van this summer and I over filled gas tank both times at a cost of $25.00

Paul V D. 
Rating:
1.0

All was ok until I returned the vehicle. The representative insisted that I had not filled the gas tank adequately to the required 5/8 full. I knew that I had. There was no 5/8 mark on the gage. It was an estimate and I contend that I had overfilled beyond 5/8. She thought otherwise and charged me excessively by about $3.75. She was VERY WRONG. I should get a refund.

STEVEN J. 
Rating:
5.0

I think you guys should mount wifi cameras on all of your trailers and vans, and give the option of renting the display screen.

David D. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

The associate I worked with was extremely helpful and friendly, despite working with a rather difficult and obnoxious customer ahead of me in line. She smiled and was cheerful, had a great attitude and went above and beyond customer service, getting me the unit I needed at the best price for my budget. She even walked me to my unit to ensure I could find it.

Sarah T.  |  First Impressions 
Rating:
5.0

U-Haul, at least judging by this latest experience, has come a long way. You lost my business years ago because of some really poor trucks and customer service. But this rental went perfect.

Andrew G. 
Rating:
5.0

Woman in office is very professional and left nothing unanswered. She deserves more money and a better title, I've Been to many uhaul and they sucked this was my first time having a great rental experience

greg B. 
Rating:
3.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE ANN S. 
Rating:
4.0

Customer did not leave a comment.

Todd K. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
3.0

The equipment truck (TM 1957H) I had used had a few mechanical problems that made me feel unsafe in my trip. For one, the steering wheel was shaking almost constantly. Whenever letting go of the steering wheel we noticed the vehicle was pulling VERY HARD to the right and practically was jerking us to the right. My husband was holding the steering wheel STRAIGHT and the vehicle was turning RIGHT ON ITS OWN. The alignment in the vehicle was off in the worst way, and not to mention the vehicle was shifting very roughly. I think they need to keep up with maintenance a bit more with their vehicles. No one should be paying $100+ for a move in something that unsafe and I'm super upset that I was charged that much to be in a vehicle as unsafe as it was. I will probably never go back Keene NH's U-Haul again just from the experience I had via the vehicle. The staff and the facility itself were clean and fine. The vehicle just WAS NOT up to par and should not be on the road being used with a customer.

Justin C. 
Rating:
1.0

Originally started in Lebanon NH. Called Uhaul to verify they had the equipment prior to driving down, they stated everything was good to go. Upon arrival it had a flat tire that they refused to fix. I had to drive 3 hours out of my way to find another trailer. Trailer I picked up had a slow tire leak which i had to fill several times.

Andrew J. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Dustin D. 
Rating:
4.0

The furniture dolly was broken and missing parts making its use difficult. As always the staff goes the extra mile.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  Overall Experience 
Rating:
5.0

Everyone was professional and working hard to get me in and out quickly with everything I needed.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Debra O. 
Rating:
5.0

Customer did not leave a comment.

Francisco G. 
Rating:
5.0

Amanda was fantastic. She was helpful and knowledgeable and the Lebanon, NH location could learn a lot from her.

Francisco G. 
Rating:
5.0

Amanda was fantastic. She had too many customers at once and handled it well.

Debra and Curtis O.  |  First Impressions 
Rating:
5.0

GREAT SERVICE AT THE KEENE LOCATION. BUT, REALLY DO NEED MORE SALES AGENTS HELPING PEOPLE IN LIINE.

Carl F. 
Rating:
5.0

Customer did not leave a comment.

Tracy Y. 
Rating:
5.0

That's hard to think what more you could do to.push pass your current level of excellence...you are A-1 in my book!!!

James W. 
Rating:
5.0

1st time in 20+ years someone was pleasant. As far as I can tell everyone that has worked there hated their job, and didn't like people! Very refreshing to see a smile....on that day.

David T. 
Rating:
5.0

Everything was great I can't think of anything to improve on as far as my experience thanks again U-Haul Keene New Hampshire

Jaime W. 
Rating:
5.0

Customer did not leave a comment.

monadnock ford D. 
Rating:
3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Kelly W.  |  Online Move In 
Rating:
2.0

Way too expensive compared to others in size. Excess very difficult. Lock me out because I didn’t purchase a lock from UHaul. Not comfortable knowing you have access to my property.

Jacqueine H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
3.0

Your storage units are to much money for a 10 by 5.

george p.  |  Overall Experience 
Rating:
5.0

They were quick to help with all of our moving and storage needs from Virginia to NH.

Michelle C.  |  Overall Experience 
Rating:
4.0

A couple of concerns. The rates are much higher than comparable storage facilities. The fact that you are made to buy a uhaul lockseems unfair costing the customer even more money.

Kevin L.  |  Overall Experience 
Rating:
5.0

Amanda is a great Uhaul Representative. I had a small mess up with original reservation. She worked things out for me, and made my experience very easy going. It was also fast and convenient.

Ronald W.  |  First Impressions 
Rating:
5.0

Amanda was very helpful and friendly.

Robert J.  |  First Impressions 
Rating:
4.0

Staff was excellent but needed more help. I also wonder about the company policy of no refund of half a month storage fees. I had paid until the 28th of the month and closed out on the 12th. Two weeks

Sandy H.  |  Overall Experience 
Rating:
4.0

Would use uhaul again in the future if needed.

natalie m.  |  Overall Experience 
Rating:
5.0

Amanda and he staff were very helpful, in fact I had a few complications and they all went they went out of their way to assist me. I would definitely use them again if I needed to.

Susan Y.  |  Overall Experience 
Rating:
5.0

Excellent!

JENNIFER D.  |  First Impressions 
Rating:
5.0

Great communications

Laura W.  |  Overall Experience 
Rating:
5.0

There were no problems in my removable of my things. If I were to recommend this type of services to others, I would recommend you 100%. Set-Up, Prices, etc. -Gary Skillings Jr Keene, NH

gary s.  |  Overall Experience 
Rating:
5.0

Great place to store your belongings without worry.

melissa t.  |  Overall Experience 
Rating:
5.0

I very much appreciated the availability of the cart. It was super helpful ! Also, I had forgotten a broom in a corner near door and it was still there the next time ! Yay

Michelle Z.  |  Overall Experience 
Rating:
5.0

I had a great experience thank you.

robert b.  |  Overall Experience 
Rating:
4.0

Check in process for my free month storage was handled efficiently.

Michelle Z.  |  First Impressions 
Rating:
5.0

Jonathan was very helpful and always pleasant to deal with.

Patricia W.  |  Overall Experience 
Rating:
3.0

People were nice and helpful but more staff needed on weekends during busy hours.

THOMAS S.  |  Overall Experience 
Rating:
5.0

Jonathan, Bryan and the new Woman working there were always very friendly and helpful. Those three make a great team. Remind customers that a round lock is required for storage facility.

hector r.  |  Overall Experience 
Rating:
2.0

The manager at the Keene NH store was very rude! They failed to mention that you have to buy a uhaul lock and use ONLY a Uhaul lock plus all the added fees and only access the unit during store hours!

craig h.  |  Reservation 
Rating:
5.0

Good experience

SUE W.  |  Overall Experience 
Rating:
2.0

Units were falling apart & RIDICULOUSLY overpriced. 100/month for a 5x7? INSANE especially since it was a very poorly built shed falling apart inside of a building. & FORCED to buy THEIR lock for $20!

Damian G.  |  Overall Experience 
Rating:
4.0

*

patricia d.  |  Overall Experience 
No reviews have been submitted for this location.

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