Customer Reviews for U-Haul Moving & Storage of Keene

4,217 reviews

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JEANIE B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Quick and easy drop off. In and out within 1 minute.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Nothing, it was perfect!

Patrick R. 
Rating:
5.0

Not much everyone was friendly everything was clean and ready when it was supposed to be. Great service.

Richard R. 
Rating:
5.0

I wish I got the name of the man at this location who helped me. . I was tired and overwhelmed with my move on Thanksgiving and I, a boomer, was struggling with the online check-in and he was very friendly and took that over and got me on my way. The.Best.Ever.employee.

TOM R. 
Rating:
5.0

Just nice w

JEAN P. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Fantastic service. Thank you.

Kenneth P. 
Rating:
2.0

i brought the truck back with 3/4 of a tank like when i took it and was charged 25.00 for 5 gallons more,i was ripped off

roger L. 
Rating:
5.0

Excellent Customer Service. Equipment in wonderful condition. Price was right.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Very friendly yet professional and knowledgeable!!

Charles T. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

The person who assisted me is knowledgeable, courteous, and was very helpful. She explained everything to me which was very helpful to me

Alie J. 
Rating:
5.0

Outstanding agent (Justin).

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Roxanne R. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
4.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Everyone who helped us was friendly and helpful!

Mary B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

They were, overall, fantastic. Really knowledgeable and helpful. Very friendly and courteous.

Charles O. 
Rating:
5.0

Great customer service. Friendly and helpful. Willing to go the extra mile for customers. I have uaed many U haul loctions in the past. The team in Keene is hands down my favorite. Thank you.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

it was perfect thank you!!

James M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

GERARD M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
1.0

The woman who set up our vehicle was extremely rude (the owner). She gave me attitude when asking simple questions about our rental vehicle and made me feel incompetent. I will be sure to never return to this Uhaul location in the future and I will not recommend it to my peers. This was a horrible experience. The only upside to the experience was returning the vehicle, where an employee named Sarah was kind enough to help us return the vehicle and answer any questions that we had.

Jerrika L. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Friendly and competent service. Everything went smoothly.

Dayton D. 
Rating:
5.0

Amanda took care of me and made the pickup and return easy.

Carmine A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
4.0

Very good customer service.

Janet C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

The guy that installed the hitch was great. The girl behind the counter bit my head off when I offered to check my vehicle for the ball attachment. She thought she heard me say I has to get to work but I was certainly pleasant the entire time and I was the one who gave you $400. I would have expected the same from her

Carl D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH R. 
Rating:
5.0

Customer did not leave a comment.

Charlee E. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
5.0

Customer did not leave a comment.

jack M. 
Rating:
5.0

The person who checked us in was very very helpful!

MICHELLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie B.  |  Overall Experience 
Rating:
5.0

no suggestions. The team at the counter and the truck and facilities were excellent. So many little things were thought of and taken care of. It surpassed my expectations. I've never rented a UHaul before and was intimidated. I would do it again easily and recommend to my friends to go to this Keene spot--and they were open on Sunday!!

LOIS S. 
Rating:
4.0

You originally scheduled me to pickup at Turners Falls. When I called, the owner said they were closed sat sun, but agreed to come in for me. I was able to arrange a truck in Keene NH..much closer and open on Sat. You need to review your scheduling arrangements. I called about a truck in Brattleboro Vt.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

This team has excellent customer service. Friendly, competent and efficient. 5 Stars plus!

JEB T. 
Rating:
5.0

nothing this location is really good at what they do. We were in and out in less than 15 minutes

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
4.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

RICHMOND N. 
Rating:
5.0

Service was great and all our questions were answered Great job

Joseph B. 
Rating:
3.0

The store was clean. The experience was tedious. UHaul moved my pickup site tree times and added an extra hour of travel both ways for me. They gave me extra miles to cover my travel, but charged me an extra day because I picked it up before 4pm and returned it an hour or so after my 24 hrs had expired. The nice woman suggested I come back after four, but wouldn't let me wait at the store. I had asked the manager who changed my scheduled pickup location when to show up and he said, Any time you'd like. So I showed up early to make it back on time. Frustrating. Otherwise, the truck ran well, was a little muddy inside and had a used paper plate under the seat. I've used UHaul before and would use them again. Preferably at my local pickup site.

ERIK K. 
Rating:
5.0

This location is great. Despite my disastrous experience with U Haul the prior day, this location cut through the nonsense of U Haul's check-in procedure and seemed genuinely interesting in making things right.

LINDAI Z. 
Rating:
5.0

Nothing!

KEITH H. 
Rating:
5.0

Great customer service. Thank you! Treated me with Respect and appreciation for your services 😌. I would recommend you highly. 5 star PLUS

DEBRA LYNN J. 
Rating:
1.0

We had a reservation for a truck this past two days and the truck was awesome! The gentleman that check us in was great and super helpful. However when we delivered the truck your general manger Ms Giglio treated my husband like he was an idiot and complete inconvenience because we were rushed and dropped the keys in the box by mistake before she came out to check our truck in. We tried to just explain that we were in a hurry and just needed direction. She greeted us with a “you have to wait” very snarky. It was not a problem to wait. We get it. Another customer was dropping off another truck at the same time. She left us not knowing what we were waiting for. Did we have to complete the after hours online app because our keys were forever in the box? The way she made it feel was like we were complete jerks for not reading the sign we did not notice. I never typically leave a nasty review as I am a business owner. She was over the top rude and even interjected into my conversation with my husband. At one point even said “if your in such a hurry do it yourself” while her hand was out trying to hand me the keys. I feel like she was confrontational and definitely not who I would want as the face of my store. We will not be back to this location.

KEVIN W S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

I rented a 26 foot truck twice this montha and drove the exact same number of miles both times. The first time I was charged $23 for 5 gallons of gas for the 52 miles, the second time I was charged $63 for 13 gallons of gas, even though I still only traveled 52 miles.

SETH M. 
Rating:
2.0

Seems a large disconnect between the website and location. Equipment reserved online isn't available at location so you end up with something you don't want and is likely too big. Even calling local number routes you to main customer service whee you are directed to go online. Manager at location then tells me I should come directly there in the future…. Shouldn't be so hard to reserve then actually get what you want.

Justin B. 
Rating:
4.0

I was told it would take about two hours, well it ended up being 5.5 hrs. It was a long day but it all worked out. Thank you :)

christine D. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

May want to use a U-Haul another time when I need a vehicle Bradley pickup truck nothing too big

Michael V. 
Rating:
5.0

This store came through clutch after the regional manager failed to set me up with my original online order!

Roland L. 
Rating:
4.0

Customer did not leave a comment.

EARL L. 
Rating:
5.0

The two women working there Friday 10/1 and Saturday 10/2 know what they're doing. The level of service and competence they demonstrated was something I seldom find nowadays. I hope they're compensated well.

CARLO A. 
Rating:
3.0

Overall rental was good confusion on where to drop off the key after hours the box I remember I couldn't fit the key in and apparently there is another box on the shed I don't think I should be charged $20 for that maybe I wasn't the vehicle had some type of Lane sensor I think that's kind of screwed up the driving in the speed sometimes you can't drive to the right of the center of the road so not a major Factory cuz if you're not driving over 50 miles an hour anyways but when it starts shaking like that and you don't know what the signs mean you think the front end is falling apart

GEORGE B. 
Rating:
5.0

An excellent experience.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
1.0

They didn't have my trailer after changing my pickup location and time, I had to drive an extra 1.5 hours to a different location. This cost me a full day of my move and I had to reschedule everything. Terrible organization.

Michael F. 
Rating:
5.0

Discount for broken equipment

Aaron M. 
Rating:
1.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Customer did not leave a comment.

Thomas U. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Customer did not leave a comment.

Hirving H. 
Rating:
4.0

The vehicle was advertised as available 10 miles away when I reserved it, then got a call saying I had to travel 60 miles to actually get it. If it had been a van truck, I'd have canceled and gone with a different rental agency.

Aaron F. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Bertha Drouin 2.  |  First Impressions 
Rating:
5.0

Thanks. It was quick and efficient. Amanda is amazing!

David K. 
Rating:
5.0

Staff very helpful and friendly

JUDITH G. 
Rating:
1.0

We came in needing to change our reservation. We needed to drive a truck 2 hours north. We were told there were no trucks or vans available. We had to drive 4 extra hours to move my deceased mother's belongings. It seems like a truck or two extra on the lot that can be dropped off at another location would be a good business practice, especially on Saturday which we were told was a busy day and very and almost a hardship for your desk attendants.

Denise G. 
Rating:
5.0

The manager was very friendly and helpful.

John F. 
Rating:
5.0

Friendly and helpful Can't beat that!

Peter A. 
Rating:
5.0

Customer did not leave a comment.

Rosie N. 
Rating:
5.0

Customer did not leave a comment.

Sondra F. 
Rating:
4.0

Customer did not leave a comment.

William Kipp M. 
Rating:
5.0

Walking into this location was clean and bright and the general manager was extremely helpful and professional!

Justin C. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY D. 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  First Impressions 
Rating:
5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  First Impressions 
Rating:
5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  First Impressions 
Rating:
3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Michael G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy H.  |  First Impressions 
No reviews have been submitted for this location.

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