Customer Reviews for U-Haul Moving & Storage of Keene

4,256 reviews

199 Marlboro St   Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

(603) 352-0140

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 352-0140

199 Marlboro St
Keene, NH 03431
(Located at the corner of Kelleher st and Marlboro st)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

DEBORAH P. 
Rating:
4.0

Customer did not leave a comment.

RANDY B.  |  First Impressions 
Rating:
5.0

Justin and Samantha were friendly, quick and informative!

PENNY B. 
Rating:
5.0

Customer did not leave a comment.

Kurt M. 
Rating:
5.0

Customer did not leave a comment.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

ELVIS F. 
Rating:
4.0

Picked up temperature was 2 above truck was cold and parked behind building. Would have been if beside building and warmed up

Sandra B. 
Rating:
3.0

Customer did not leave a comment.

DANIELARTHUR Z. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Everything went fine, but I doubt I would do this again due to the cost of the rental. I expected to cost about 1/3 the amount I had to pay.

ROBERT F. 
Rating:
5.0

All was smooth fast easy!

David C. 
Rating:
5.0

Fantastic and friendly staff! Equipment was very well taken care of and clean. Everything was hassle free and I will be returning!

ZACHARY K. 
Rating:
5.0

Give these people a raise as they represent Uhall very well.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Kelley K. 
Rating:
5.0

Customer did not leave a comment.

Margaret aka Peg S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Curtious, efficient all in good order.

LINDA P. 
Rating:
5.0

Staff was friendly, truck was ready and I was pleased with the service.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Amanda and her staff are THE BEST. They always go above and beyond for me. In this instance they set it up so an employee could rent the truck wo me being present allowing me to get an extra job in that day. Everyone there is knowledgeable and provides great customer service. I watch them regularly help make customers' moving day less stressful.

BRANDON P. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

Good experience

Scott L. 
Rating:
5.0

I appreciate that they were willing to rent to me even though I did/do not have a regular credit card. I paid with cash and a prepaid debit card. Otherwise I would not have been able to rent the truck.

VINCENT G. 
Rating:
5.0

Same as above

robert P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

Went to pick up the tow Dolly and there was a paddle lock on the chains 😡 I was told they didn't have the key for the paddle lock and I would have to get bolt cutters to cut the paddle lock off . Cause they had nothing there for bolt cutters . BETTER MANAGEMENT

William C. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JULIA T. 
Rating:
5.0

Customer did not leave a comment.

Georgene S. 
Rating:
1.0

Very rude owner. She eventually addressed our concerns but she needs some anger management training. Blamed all of the issues on Uhaul policies before she took care of them. Had she handled it well, the rating would have been higher. Added lots of stress where none was necessary.

EMERY R. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Amanda and her staff are THE BEST they all deserve big raises. I work w movinghelper and staff ALWAYS goes above and beyond to help me, my crew and the customers

Brandon P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Very friendly and they go the extra mile for their customers!

Sheri S. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
4.0

Customer did not leave a comment.

JEANIE B. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Louis C. 
Rating:
5.0

Quick and easy drop off. In and out within 1 minute.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Nothing, it was perfect!

Patrick R. 
Rating:
5.0

Not much everyone was friendly everything was clean and ready when it was supposed to be. Great service.

Richard R. 
Rating:
5.0

I wish I got the name of the man at this location who helped me. . I was tired and overwhelmed with my move on Thanksgiving and I, a boomer, was struggling with the online check-in and he was very friendly and took that over and got me on my way. The.Best.Ever.employee.

TOM R. 
Rating:
5.0

Just nice w

JEAN P. 
Rating:
4.0

Customer did not leave a comment.

Susan H. 
Rating:
5.0

Fantastic service. Thank you.

Kenneth P. 
Rating:
2.0

i brought the truck back with 3/4 of a tank like when i took it and was charged 25.00 for 5 gallons more,i was ripped off

roger L. 
Rating:
5.0

Excellent Customer Service. Equipment in wonderful condition. Price was right.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Very friendly yet professional and knowledgeable!!

Charles T. 
Rating:
5.0

Customer did not leave a comment.

william N. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

The person who assisted me is knowledgeable, courteous, and was very helpful. She explained everything to me which was very helpful to me

Alie J. 
Rating:
5.0

Outstanding agent (Justin).

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

Roxanne R. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
4.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA D. 
Rating:
5.0

Everyone who helped us was friendly and helpful!

Mary B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

They were, overall, fantastic. Really knowledgeable and helpful. Very friendly and courteous.

Charles O. 
Rating:
5.0

Great customer service. Friendly and helpful. Willing to go the extra mile for customers. I have uaed many U haul loctions in the past. The team in Keene is hands down my favorite. Thank you.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

it was perfect thank you!!

James M. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

GERARD M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca N. 
Rating:
5.0

Customer did not leave a comment.

bob P. 
Rating:
1.0

The woman who set up our vehicle was extremely rude (the owner). She gave me attitude when asking simple questions about our rental vehicle and made me feel incompetent. I will be sure to never return to this Uhaul location in the future and I will not recommend it to my peers. This was a horrible experience. The only upside to the experience was returning the vehicle, where an employee named Sarah was kind enough to help us return the vehicle and answer any questions that we had.

Jerrika L. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Friendly and competent service. Everything went smoothly.

Dayton D. 
Rating:
5.0

Amanda took care of me and made the pickup and return easy.

Carmine A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
4.0

Very good customer service.

Janet C. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

The guy that installed the hitch was great. The girl behind the counter bit my head off when I offered to check my vehicle for the ball attachment. She thought she heard me say I has to get to work but I was certainly pleasant the entire time and I was the one who gave you $400. I would have expected the same from her

Carl D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JUDITH R. 
Rating:
5.0

Customer did not leave a comment.

Charlee E. 
Rating:
5.0

Customer did not leave a comment.

JOAN B. 
Rating:
5.0

Customer did not leave a comment.

jack M. 
Rating:
5.0

The person who checked us in was very very helpful!

MICHELLE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Natalie B.  |  Overall Experience 
Rating:
5.0

no suggestions. The team at the counter and the truck and facilities were excellent. So many little things were thought of and taken care of. It surpassed my expectations. I've never rented a UHaul before and was intimidated. I would do it again easily and recommend to my friends to go to this Keene spot--and they were open on Sunday!!

LOIS S. 
Rating:
4.0

You originally scheduled me to pickup at Turners Falls. When I called, the owner said they were closed sat sun, but agreed to come in for me. I was able to arrange a truck in Keene NH..much closer and open on Sat. You need to review your scheduling arrangements. I called about a truck in Brattleboro Vt.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

This team has excellent customer service. Friendly, competent and efficient. 5 Stars plus!

JEB T. 
Rating:
5.0

nothing this location is really good at what they do. We were in and out in less than 15 minutes

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
4.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

RICHMOND N. 
Rating:
5.0

Service was great and all our questions were answered Great job

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Bertha Drouin 2.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marie K.  |  First Impressions 
Rating:
5.0

Great, friendly staff. Staff went out in pouring rain to show us our unit. A+++

Chris B.  |  First Impressions 
Rating:
5.0

Thank you so much for all your help you guys really got me out of a tough situation and the man that helped me into my storage unit was very friendly and kind and I wish you all the best thank you very much sincerely Tyler Adams

Tyler A.  |  First Impressions 
Rating:
3.0

The latch on the door was broken and I couldn’t access it for about a day and a half while it was being repaired. It was resolved.

Michael G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cindy H.  |  First Impressions 
No reviews have been submitted for this location.

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