Customer Reviews for U-Haul Moving & Storage of Keweenaw National Park
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

U need to stop raising rate. I'm on S.s I don't have a way to get a raise and can not work just for you. Have never seen ur place yet since you bought out.

Rating:

5.0

Jolena was amazing to work with

Rating:

5.0

Love every one there

Rating:

5.0

Very helpful, a pleasure doing business with you.

Rating:

1.0

We had ordered a 10 x 20 unit. For some reason we were given two 10 x 10 units with a very inconvenient door to have to go in and then a hallway to go down to get to the units. We contacted U-Haul stating that this was going to be next to impossible to get through the door with all of our furniture, stove, refrigerator, washer dryer, dishwasher, and they immediately stated they were sorry for the inconvenience AND they gave us a 10 x 20 unit accessible by the road for moving our six bedroom home into as well as stated they would give us one month free storage for the inconvenience. This was very professional and thoughtful! We’ve recently had a fire and needed the storage unit. Thank you so much!

Rating:

5.0

The local representative was excellent to work with.

Rating:

5.0

Thanks again! Appreciate your customer service 👍

Rating:

5.0

Could not have been easier!

Rating:

5.0

Thank you Everyone at Atlantic Mine store! You always take great care with my rentals. Grateful!

Rating:

5.0

From first call to secure a unit until I closed my account. Very friendly and very helpful.

Rating:

5.0

Joleena is fantastic. Extremely helpful. Had me all set up with a storage unit in 5 minutes. Building spotless well maintained. Dolly cart to move my stuff from car into unit.

Rating:

5.0

Employees and GM were very helpful and friendly.

Rating:

4.0

Cannot say it is well lit because there is no electrical in the sheds. A negative comment would be the rent kept increasing especially after U-haul took over from Kevin’s storage. This contributed to one of reasons I decided to leave and there were a couple times we had to call because the doors were packed with snow in front and could not get in but they did resolve issue. Overall we made good use of the shed for the many years we rented.

Rating:

5.0

Thanks

Rating:

5.0

Easy fast and simple. Great customer service!!

Rating:

5.0

All things considered, a very straightforward process.

Rating:

4.0

But I was moved out in the middle of April not June, probably be back in the winter

Rating:

5.0

Thank you LeeAnn! 😊 you were very helpful during a very stressful move. I felt like you had my back. Much appreciated, once again.

Rating:

4.0

Manager was very good,but still waiting for someone to open the door it's like frozen or jampup didn't get inside the unit yet to put my car init

Rating:

5.0

Only recommendation is better snow removal, plowing leaves large amount of snow in front of doorway to storage units where the plow could not reach.

Rating:

5.0

Leiann was great. answered all of my questions and was a big help.

Rating:

4.0

I’ve heard it was because the plow person was sick (or hunting, maybe!) but I wasn’t able to access the unit, as the site hasn’t been plowed.

Rating:

4.0

The storage was secure, but not well lit.

Rating:

5.0

Good team and customer service. Thanks

Rating:

5.0

Thanks, all went well.

Rating:

3.0

I had an issue with mice in my unit. They did a lot of damage and made everything filthy, which I cleaned and salvaged as much as I could. I asked for a deal to be replaced below the door because ours was torn and damaged (before we rented the unit). I was told no. They did come out and spray the floor below the door and set traps and that seemed to do the trick but one couldn’t be sure due to the enormous amount of mouse poop everywhere. I wouldn’t recommend to a friend because if I was needing a storage unit I would not rent there myself again- id rather rent where they keep closer tabs and better preventive measures on the units. Units not lit inside or out. Well accessible at all hours. Hit or miss whether it was plowed well enough to access during winter. Every time I went there in the winter I had to shovel my door out to open it because the plow would pack a berm up inside the door cavity. The plow can’t get any closer to the door but a good service by the manager and employees would be to shovel them out occasionally! Go the extra mile, don’t just do the minimum expected to earn a buck. That’s not what creates return business.

Rating:

5.0

The only problem I had was when I called to cancel and a man told me that I had to go to the U-Haul office to cancel, which was not true..I called back and cancelled over the phone with a very nice woman..

Rating:

4.0

None

Rating:

5.0

Team Member Jolena was very helpful

Rating:

5.0

Excellent experience with the assistance of Leeann & Tyler at the Atlantic mine, mi office I will always contact them for future needs Thank you !

Rating:

5.0

Tyler went out of his way to come up to Calumet location and help me when I couldn't get door up. Super nice service. I love your staff and my unit was dry. Thank you and I will be a returning customer in the future.

Rating:

5.0

No problems

Rating:

5.0

Jolena was so friendly and great to deal with, the guys in the office were also friendly when I would go pay my bill. Thank you Glad the problem was resolved regarding our exit date and key mystery. 😊

Rating:

3.0

I would only recommend this place because it is conveniently close to my house. The online bill pay system was a mess, which resulted in us getting at least two late fees when we paid already, but the system failed to register it. Calling about it got us no help. We also got a call saying a snowplow damaged our unit. We raced over to check and nothing. I finally reached someone at UHaul and they said it was a mistake-different unit. Just not the best service.

Rating:

5.0

Overall wonderful experience.. would recommend to everyone.

Rating:

5.0

Wonder staff, went above and beyond in helping us. Very professional.. kind and courteous. Would recommend to anyone. Customer service was excellent.

Rating:

5.0

Tyler was the best and very helpful, going out of his way to meet me on site and help me get moved into another unit, when we realized the first unit wouldn't suit my needs.. Luke was also very helpful over the phone, very courteous.

Rating:

3.0

Our unit was leaking from the ceiling. Didnt take care of it in a timely manner. They asked us to put a tarp on our items!

Rating:

5.0

The unit was easy to rent, largely thanks to the help of friendly staff. The online app made it easy to remember and make monthly payments. The facility was always clean, lit up, and plowed out; so safe access was never an issue at any time of the year. A big thank you to all the folks that work for U-Haul at Keweenaw National Park.

Rating:

5.0

The Uhaul people are very easy to work with. One time a payment didn’t go through for some reason. They didn’t charge me a late fee, just took care of it no hassles!

Rating:

4.0

The storage space did get water inside. Some of my boxes and other items were damp.

Rating:

4.0

There is a large mud puddle in front of the access door which made loading and unloading difficult.

Rating:

3.0

Very unhappy that rates change in the middle if winter in the UP where the banks are over five feet deep. Not fair to charge more when you’re stuck and really not able to move stuff

Rating:

4.0

Overall, everything was as we expected for a storage unit.

Rating:

2.0

OUR UNIT WAS FLOODED WHICH CAUSED DAMAGE TO MANY ITEMS STORED AND MANY WERE RUINED$$$$$ WE HAD TO SWEEP THE UNIT OUT BEFORE WE COULD MOVED STUFF IN.

Rating:

4.0

Highly recommended.

Rating:

4.0

Thank you.

Rating:

5.0

Thank you it was a good experience

Rating:

5.0

I got a little moisture in my unit from heavy rains - other than that i was happy Thank you

Rating:

5.0

Yup.

Rating:

5.0

All was great, just wish it was cheaper.

Rating:

5.0

I found the staff very helpful with any need I have. keep up the great work