Customer Reviews for U-Haul Moving & Storage of Kingston

Rating:

5.0

I needed a Pickup Truck for a couple of hours. The truck worked great.

Rating:

5.0

Stacy is a valued employee. She is excellent in communication and assisting customers.

Rating:

5.0

Good people really helpful

Rating:

5.0

Great service, quick and knowledgeable, and a great value thank you...Robert

Rating:

5.0

Excellent customer service. Very professional and prompt assistance.

Rating:

5.0

nice service

Rating:

5.0

Stacy was great to work with

Rating:

5.0

Easy to book online, get the truck and return it. Thanks for excellent service.

Rating:

5.0

Very courteous&professional ty

Rating:

5.0

This location is top notch! Clean, organized, friendly and helpful. No changes that I can suggest.

Rating:

5.0

everything from pick to drop off was fast and easy.

Rating:

4.0

no issues. very good experience. will rent from there again

Rating:

1.0

The staff member was very disrespectful and nasty and had a very bad attitude when asked a question about the bill details

Rating:

5.0

all good

Rating:

5.0

I DIDNT REALIZE I FORGOT MY DRIVERS LICENSE AT HOME UNTIL I GOT TO THE TRUCK. I DROVE HOME TO GET IT AND HAD TO START THE ONLINE TRUCK PICK UP ALL OVER. HOWEVER THE "GET MY TRUCK" BUTTON WAS NOT VISIBLE. I ENDED UP HAVING TO USE YOUR CHAT FEATURE TO FIGURE OUT HOW TO GET THE TRUCK SINCE THE LOCATION WAS CLOSED. VICKIE WAS THE REP I WAS CHATTING WITH. SHE WAS SNARKY, CONDESCENDING, RUDE, AND USELESS. SHE MADE A BAD SITUATION WORSE. PLEASE RETRAIN HER. GOOD CUSTOMER SERVICE REPRESENTATIVES ARE GOOD AT SHOWING EMPATHY, CARE & CONCERN, AND MANNERS! SHE LACKS ALL OF THESE THINGS ALONG WITH TACT.

Rating:

5.0

You're doing great!!!

Rating:

5.0

VERY GOOD PEOPLE

Rating:

5.0

Well if your going to switch we're the vehicle comes from after it is ordered then they should drive it to the location it was ordered from not have the person drive to another location....

Rating:

5.0

The staff was friendly and warm. Check-in and check-out were handled fast.

Rating:

5.0

Offer longer hours on Sunday...otherwise it was a great experience working with them and really have nothing negative to say

Rating:

5.0

Nothing! The young lady that helped us was extremely friendly and everything was great! Thank you for excellent customer service. That's hard to find lately.

Rating:

3.0

I never got my receipt from renting the cargo vans from you I'm returning it today March 16

Rating:

5.0

Great Staff, Stacy & Matt were very helpful with my 6x12 trailer rental!

Rating:

5.0

Excellent service every time I go there. That's why I keep going back. Stacey and team are great!

Rating:

5.0

The staff met me outside (in the cold) for which i was grateful. They were helpful and pleasant. The delivery took 5 minutes and j was on mg way. Thank You for the professionalism!

Rating:

5.0

My experience was easy,quick, with no issues. All staff were courteous and professional, I always use this location for moving needs.

Rating:

5.0

It was great, can't say there was any problem everyone involved was kind helpful,efficient

Rating:

5.0

Stacy made the whole process painless, even when my credit tanked on the spot

Rating:

2.0

Not overcharge customers or lie on speedometer. Take care of trucks n not rent out raggedy trucks at least not at full price. However the guy there is very polite and his customer service is excellent.

Rating:

5.0

Very nice and very helpful

Rating:

3.0

Well the brakes were bad on the truck felt like the transmission was goimg i got charged a cleaning fee and i cleaned it so dont understand that one i also know i didnt go as many miles they say i did

Rating:

5.0

Stacy is awesome and goes above and beyond.

Rating:

5.0

Very good customer service

Rating:

5.0

The online experience from confirming a truck, online communication and returning the were excellent! Easy!

Rating:

4.0

rental process was smooth and without issue. employees were knowledgeable

Rating:

5.0

Low tire pressure indicator was on when I got the van. Rep said it was due to previously having a flat and spare didn't have a TPM.

Rating:

5.0

Friendly, courteous staff. Have used them before and will again. Thank you, everyone.

Rating:

5.0

Stacey was amazing and extremely helpful. She provided the best uhaul experience I've ever had.

Rating:

5.0

Very disappointed with moving experience , my tv is cracked among other furniture , guys that moved were friendly and awesome but what am I supposed to do with all my broken furniture . Theses guys were from Johnny on the spot. Please help or I have no other choice than to press charges as I can't afford to replace everything

Rating:

5.0

Staff was great both upon pick up and drop off!! highly recommend..

Rating:

5.0

Very nice and great customer service. Thank you

Rating:

5.0

Our fathers have taught us what before them their fathers taught........ "If it ain't broke don't fix it"....

Rating:

3.0

Employee should not complain and vent their frustrations to the customers. Employee needs work on public relations and people skills.

Rating:

5.0

Thank you so much you guys were awesome

Rating:

4.0

Our reservation was for 730 at the location in wilkes barre. By 800 no one had shown up to open the building even the hours posted on the door said they opened at at 700 am. We had to go this location in Kingston instead, they were able to get us vehicle right away.

Rating:

5.0

When dolly was picked up, all seemed good, HOWEVER, when I got to where I was picking up a vehicle I found the wheel straps were jammed and I spent 45min on the side of a highway in the dark attempting to unjamb straps. I finally got it apart and was able to load vehicle. This was a VERY big inconvenience to me. This is something that should have been checked and remedied prior to dolly being released back to service.

Rating:

5.0

No improvement needed...Excellent rental experience..Thanks

Rating:

5.0

Very friendly courteous staff. I highly recommended this location😁.

Rating:

3.0

Cab of vehicle should be cleaned after each use. Our vehicle was extremely dirty inside with grime, crumbs and sticky residue in cup holders and console. Cleanliness needs to be improved especially due to COVID concerns.

Rating:

5.0

Continue the quick and efficient service that was extended to me.

Rating:

5.0

Staff was very friendly and helpful. My rental was waiting for me and the check in and check out was easy and fast.

Rating:

5.0

Just a great experience from start to finish.

Rating:

5.0

When I say it was a fantastic experience, it is an understatment. The gentleman ( I wish I got his name but he was working the desk in Kingston Pa November 9) at 1130 am) was accommodating, knowledgeable, an friendly. He made my experience effortless and I will only go to you guys from this point on. I have never used your service before, but I will again. Thank you, thank you a million times over. You made my move so much easier.

Rating:

5.0

Owner was incredible. Staff was very helpful. Can't recommend this location enough.

Rating:

5.0

Stacey and the rest of the staff were excellent. I highly recommend this facility above all others.

Rating:

5.0

The overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .

Rating:

4.0

Got out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.

Rating:

1.0

I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.

Rating:

4.0

Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.

Rating:

5.0

Friendly staff, knowledgeable, clean

Rating:

5.0

Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.

Rating:

4.0

2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,

Rating:

5.0

Always very helpful and accommodating..

Rating:

5.0

Thank you! I would recommend your company.

Rating:

5.0

They were they were so sufficient

Rating:

5.0

Great service

Rating:

1.0

Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease

Rating:

5.0

Stacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.