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JOHN ACustomer Reviews for U-Haul Moving & Storage of Kingston
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would suggest cleaning the trucks between rentals , our van was covered in dog hair and it’s smelled horrible, it also had what appeared to be dried food on the dashboard.
Sonia SThis location really suprised me and made my day! Stacy Eckstein and her crew are Outstanding ! They all go above and beyond 100% They all appear to really like their jobs and like actually working, no one was complaining ,or stairing into their cell phone not wanting to be bothered. I felt like I was back in time when people really cared enough to work for a good company like it use to be, because good people make for a good company. They are All Keepers with Work Ethics which are very hard to find nowadays, if not almost impossible to find. I can't remember the last time I delt with people, that really genuinely seemed to care about customer service which keeps customers coming back. Hell they even Smile and laugh and say things like Thank You!! SO IF YOU WANT GREAT SERVICE WITH A SMILE PLEASE BY ALL MEANS STOP BY AND SHOP HERE AND ENJOY A PLEASANT EXPERIENCE ITS DIFFERENT THAN WHAT YOUR USE TO BUT IT REALLY STILL DOES EXIST AT THE BEST UHAUL STORE ON EARTH. DON'T THANK ME ,YOU'LL THANK YOURSELF FOR STOPPING BY.THEY MAKE IT EASY CAUSE THEY REALLY GENUINELY CARE!!!
RICKY RCharged 20$ for no reason. I brought trailer back and put it exactly where they requested.
ERIC LBrakes rear grab a little; might have dust. Need cleaning. Otherwise no complaints
Joseph MQuick and easy, just how I like it. They were very friendly and helpful. Great customer service.
JAMES MThe staff is excellent and professional, I was not disappointed in any way, will always support the Kingston U Haul Location whenever I need a trailer, truck or any type of moving equipment. 5 Stars to Stacy and her crew !
ERIC KCurtious and professional. Very friendly people. Equipment is well maintained
JACK REasy to deal with these people
JASON MStacy and her team are excellent. They provide great service, will always support this location with my business.
JAMES LThe staff was personable and professional. Made us very comfortable and hooked up and removed dolly. Great service, thanx guys🙂
MARK DNo issues at all. Very nice and knowledgeable.
CHRISTOPHER MThey were very helpful and did the installation in no time at all.
Edward JNot much,customer service was GREAT.
DEVON AGreat service.
WILLIAM HCustomer service and location were excellent. The truck however was in really rough shape. The cab was extremely rusty by where your legs touch getting in, the door leaked water all over me during the rainstorm for the entire 2.5 hour drive, and water leaked in heavy to the box itself causing damage to multiple boxes.
DOMINICK MImprove? Nothing. Let’s talk about Matthew. That man is hustling with a smile and great attitude . Happily opened two trailers. Got me hitched and out the door and when I came back a weary traveler the next evening he was outside working and keeping it moving. You have a valuable employee there . I would go to that location just for the service alone. Well done.
MARCIA GThe truck was dirty and they did not give me my appliance dolly
KAYLA SStacey keeps this location moving. She is always helpful and takes the extra steps to give the right information. I only rent and buy hitches from here. The equipment is always spotless. She needs a raise as far as we see it
MATTHEW DI tried useing the app to reserve a trailer...it didn't work,I used this location a few times...even had a hitch installed on another vehicle...great place to do business...the manager recognized me for being there a few times which made the experience better.
GARY PStacy the manger is amazing person
stephen r | Overall ExperienceGreat service people were polite and courteous the woman at uhaul Kingston pa Wyoming Ave was the best got my wiring fixed and she saved the day thank you 100times
WILLIAM HStacy and her employees were Professional understanding courteous knowledgeable and friendly They explained and made the rental.and storage information seem effortlessly. The rental and storage were super clean and very accessible . 100 + % satisfied with Stacy and her team.
ELIZABETH JGreat customer service
JAIME LStacey & Staff has worked with me for many years considering my occupation
MARK F | First ImpressionsStacy and her team were awsome as usual.
DAVID TThe agent working the desk is absolutely phenomenal, friendly, and professional!
KRISTEN CGreat service always!
RAYMOND GMake me taller lol
CHERYL HThank you
REBECCA WThe personnel are courteous and knowledgeable .Their attention and understanding customer questions and guidance was stupendous . A 100+ percent rating for this location and its employees .
ELIZABETH JZachary was amazing! Pleasant and answered all my questions.
YITZCHAK SYour service is excellent .
ELIZABETH JThe location is well kept and the guys behind the counter are wonderful!
SANDRA CNothing I can think of. Easy in and out, friendly and very helpful staff, good selection of vehicles.
LORI NGreat experience. Site manager provided excellent customer service
STEPHEN ZExcellent staff. The staff were very professional and helpful. I would recommend this U-Haul location to others. They made the rental experience easy and fast. Thank you
JOSEPH LFriendly staff. Knowledgeable at what they do and they make the process easy. You're in and out quickly.
DOUGLAS CAll 3 team members gave a positive experience. I enjoyed the interaction with all of them.
Jeffrey MI will always return to the Kingston location; they provide excellent customer service. Thank you, Stacy, !!!
ERIC KFriendly customer service. Outstanding job!
DONALD LGreat staff! Friendly and hardworking. They are doing it right!
Danielle ACarlos did an excellent job!
JASON SVery nice
SADIQA C | Overall ExperienceThey’re very kind and always try to help . Everything was perfect ,thanks
MARIANO MThe Staff / Crew were all the best! The equipment trouble free The cost was good Enjoyed the Opportunity to be served! Thank You Ron
RONALD DService and vehicle were excellent. Vehicle was a little dirty on the interior
ROBERT SVery good service
LUIS SMas Representante en Espan̈ol
RAMON AReally nothing...the two sales clerks were beyond helpful...they were courteous friendly and just plain refreshing! Paperwork was handled fast and effective....give those guys. RAISE!!!
KATHERINE YStaff were extremely polite, friendly, and knowledgeable.
MATTHEW BKind, helpful, and accommodating. Thank you.
Alyssa S | Overall ExperienceGreat Staff, Very friendly and knowledgeable. I prefer to use this location whenever I need U-haul.
DAVID AGreat place
JOHN TNo improvement needed Zack & another worker so awesome!!!!!!
MARYBETH FZach was extremely helpful and polite to everyone. It was an absolute pleasure to meet him and do business at this U-Haul location. I will definitely be recommending this location and exclusively renting there. Awesome stuff!!!
ARMANDO CTreat the next customer as you treated me.
JEAN-BERNARD BVery professional and a pleasure to deal with
Donald LStaff is great!
JOHN NNone
Douglas C | First ImpressionsExcellent staff... kind, courteous, helpfull, personable and knowledgeable....they made for an great experience and I recommend both the staff and facilities highly. My thanks to all.
Gregory A | Overall ExperienceThe storage has mice. The staff did not care. It's disgusting when you open your storage and see a dead mouse. The staff has attitude when asked to do their jobs and assist a customer.
PAUL W | Overall ExperienceFriendly and knowledgeable employees, clean storage facility , units and rental trucks! Very knowledgeable and excellent customer service from Carlos!
Ariana R | Overall ExperienceGreat staff
CHARLES K | Overall ExperienceMy answer is excellent, but the circles do not click.
Patricia T | First ImpressionsI loved that the staff was friendly and always in a good mood. Please keep them because it makes the experience better. You have no idea how much of a difference it makes to have people who look happy to be working and helping customers.
Bryan A | Overall ExperienceWe canceled the uhaul & storage prior to using it
Carol S | Online Move InVery friendly and helpful staff
Thomas G | Overall ExperienceStacey and team provide best in class customer service.
Michele K | Overall ExperienceThe staff was beyond helpful and amazing!!
Amonda D | Overall ExperienceKingston staff is incredible. Will never go back k to Mundy Street Wilkes Barre complete opposite of Kingston
Michele K | First ImpressionsI wish it was display storage space to show how big in size the units are
Olympia B | Online Move InStacy my welcome worker was extremely helpful and move me through the process seamlessly.ver happy to have had her.
Susan D | First ImpressionsHad to rent 3 units because there was no big ones...could of got a deal or something
Richard H | First ImpressionsThis Kingston location has great staff members. Very friendly and helpful. I will definitely go back to this location in the future.
Paula V | Overall ExperienceStuff there was polite helpful and genuinely cared about my situation.
ALEX B | Overall ExperienceThe service was excellent
Lucille B | Overall ExperienceGreat team and helpful
Paula V | First ImpressionsVery helpful and professional.
Shenique J | First ImpressionsThe staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!
Allison F | Overall ExperienceIt would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.
anna m | Overall ExperienceI love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage
Kim J | Overall ExperienceThey are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.
Luciano A | Overall ExperienceI booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.
Kashyap K | First ImpressionsThe staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.
Thomas L | Overall ExperienceStacy is thee best 🥳🥳 great customer service skills very polite
Jasmine M | Overall ExperienceStacy was extremely helpful and knowledgeable. She is a valuable asset to your company!
LINDA Y | First ImpressionsOver the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!
Frieda J | Overall ExperienceStacey is super nice.
Muraad M | Overall ExperienceVery nice and very helpful
christopher c | Overall ExperienceVery good customer service
William H | Overall ExperienceJust a great experience from start to finish.
Michael T | First ImpressionsStacey and the rest of the staff were excellent. I highly recommend this facility above all others.
luciano a | Overall ExperienceThe overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .
MARY E | Overall ExperienceGot out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.
JOE R | Overall ExperienceI have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.
lee l | Overall ExperienceUnits are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
Chelsea K | Overall ExperienceFriendly staff, knowledgeable, clean
David J | Overall ExperienceGood customer service . Very patient and showing me how to use the facility . Very good or online registration process.
William H | First Impressions2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
Eri C | Overall ExperienceAlways very helpful and accommodating..
MARK B | Overall ExperienceThank you! I would recommend your company.
Rebecca E | First ImpressionsThey were they were so sufficient
gregory r | First ImpressionsGreat service
gerald M | Overall ExperienceOur Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
Nichole L | Overall ExperienceStacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
joseph s | Overall ExperienceGreat place to keep ur stuff dry n protected from all weather , friendly staff , convenient location
Jamie H | Overall Experience