Customer Reviews for U-Haul Moving & Storage of Kingston

4,534 reviews

714-716 Wyoming Ave   Kingston, PA 18704
(Rt 11 Wyoming Ave)

(570) 283-2540

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(570) 283-2540

714-716 Wyoming Ave
Kingston, PA 18704
(Rt 11 Wyoming Ave)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DEBBIE S. 
Rating:
4.0

Your posting costs are misleading. I drove your $19.95 van for 5.6 miles and my total bill was $44.40! I understand your posted $.79 a mile rate but I was charged an additional $.75 + tax a mile for fuel? This location is clean and well managed. However I know that the $4.20 gas charge will be past on to the next customer.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tyrone H. 
Rating:
5.0

This is the only location that I will rent from. Always a smooth transaction.

clark G. 
Rating:
5.0

Great service..fast, friendly and efficient

peter C. 
Rating:
5.0

Staff was fast, courteous and accommodating. Was a pleasure

Angela Z. 
Rating:
5.0

Amazing experience all together.. great customer service..

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

frank S. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I've used this UHaul location for over 5 years, both personally and professionally. Stacy is always there to answer any questions or offer suggestions and always makes the experience a pleasant one.

Dina O. 
Rating:
5.0

Great job as always. I've rented here dozens of times over the years, always smooth going.

Matthew L. 
Rating:
4.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

peter C. 
Rating:
5.0

Customer did not leave a comment.

Kayla E. 
Rating:
5.0

Customer did not leave a comment.

CHERYL W. 
Rating:
5.0

The location is well run and the manager is an asset.

Charles H. 
Rating:
5.0

I've been here before and great service each and every time.

Michael G. 
Rating:
5.0

Everything was great and we will be using them again.

Tabitha B. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Shanequa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Went to get a truck at one location and they had no trucks available so I had to go to another location. Extremely inconvenient when you're in a rush.

KYLE B. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
2.0

Did about 30 miles. Put $10 in gas. Explained to the tech that the tank was just below 3/8th. He then charged me $15 for gas. That equates out to about 9 mpg with gas at $3.50/gallon(which it is higher than that). Never had any problems before. Manager is legit and treats ppl fair. New young kid didn't get it. Esp from repeat customer.

Dylan P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Fill the gas tanks in the beginning for when the customer picks it up.

BRandon D. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
1.0

The door to truck didn't close well I almost fell out of the truck and employee was unaware of it. The truck ran awful and to be charged for this was outrageous.

Annette R. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Nothing , the two employees working there today were extremely helpful and did a fantastic job

christopher T. 
Rating:
5.0

Customer did not leave a comment.

KC Kim L. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

Original location did not have the truck I reserved. They sent me 15 minutes away to a new location. They asked if I needed blankets and a dolly. I said no I have my own dollies and blankets. When I was loading the truck I had toove the dolly because the pallets were getting stuck on it. When I returned the truck they said I owed 14$ for the dolly. You should not put the dolly in the way and then steal Money from my credit card. This is fraud. The Sign in the truck is also not very clear aboutt charges. I will be reporting this as fraud to my credit card and looking into possible class action to see how many people you are scamming like this.

KEVIN D. 
Rating:
5.0

The Cargo van was pristine, road wonderfully, easy to operate. I was surprised at what good gas mileage it got. Everything was excellent, including the Service Representatives. Highly recommend this location.

Carole H. 
Rating:
1.0

Worked to charge extra any way they could. Gas wasn't given to us at what the paperwork said but we filled it back up to that mark anyways. Still charged us $11, even though we filled it to where it said.

Julie D. 
Rating:
5.0

The truck smelled so bad of marijuana took truck back early could not stand the smell or see out of the foggy windows clearly ,truck only had 13000 miles on it. When return nobody cared..

Roger L. 
Rating:
5.0

Great friendly service at a competitive price. Highly recommend!

keith S. 
Rating:
5.0

Awesome!!! Really helpful gentlemen

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

The service was excellent

Lucille B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EUGENE P. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
4.0

Customer did not leave a comment.

Tom Z. 
Rating:
5.0

Stacy rules.

Derek J. 
Rating:
4.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Starrkeyia B.  |  First Impressions 
Rating:
5.0

Top notch service and very friendly staff al around!!

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
5.0

Manager / Owner Stacy was exceptional in handling a possible problem. She made the right decision and kept me happy. Kudos to Stacy.

Eric K. 
Rating:
5.0

Very good service all the time

Mohamed L. 
Rating:
1.0

My pick up truck has Kerosene spilled in the back and my mattress and boxspring are ruined!!!

Eric C. 
Rating:
5.0

Very polite and friendly staff they are woththeir weight in gold

Linda B. 
Rating:
5.0

The Kingston, Pa. UHaul folks were outstanding and the equipment was great . I visited the location on three separate occasions; once to make certain the wiring and hitch on my pickup were ok; and then to pick up the trailer and then to return the equipment it. There were three separate people I met with and they all did a great job ! I will definitely return to this location the next time I have a need . They made everything easy and safe !

Gerard P. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

Karen W. 
Rating:
5.0

Staff were absolutely great! The vehicle had inadequate brakes.

Michael M. 
Rating:
5.0

Decrease the amount of personal information required when ordering.

James J. 
Rating:
5.0

Customer did not leave a comment.

daniel N. 
Rating:
5.0

Customer did not leave a comment.

Neil B. 
Rating:
5.0

Customer did not leave a comment.

Vasiliy M. 
Rating:
2.0

The truck smelled like weed really bad ! It was not a good experience. Due to having to take my child in the truck with me to transport. Plus if something happened ( car accident/pulled over) I feel like I would of been faulted for the way it smelt that way when it was not my fault. I expect to get a truck that will not make someone gag

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

kathy S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

staff was very effiecent and helpful and patient.....

Pat N. 
Rating:
3.0

Wish you offered military discount

Will E. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Truck was a bit dirty on floor between seats with sticky substance

Susan W. 
Rating:
5.0

Completed all the credit card info on line but still had to do again in the store. Other than that all went very smoothly.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Ciaran B. 
Rating:
1.0

Customer did not leave a comment.

Erick C. 
Rating:
1.0

They kill me charging me 540 dollars for dropping off at wrong location without even calling me and tell me the options or nothing!

Erick C. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
4.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

very good team they did my trips so easy thanks

JOSE R. 
Rating:
5.0

You have a really lovely staff. I think you should give everyone raises

EILEEN K. 
Rating:
5.0

Awesome customer service

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

A hard working team here at this location: The truck was ready on time, and efficiently checked in when I returned. This location is near the entrance/ exit to the highway which made it easier to locate.

Thomas E. 
Rating:
5.0

The ladies at this location could not be more helpful, they took the time to explain and made it easy to understand. From pickup to drop off was a pleasure.

JIMMY J. 
Rating:
4.0

Customer did not leave a comment.

Willy P. 
Rating:
5.0

We always rent from U-Haul Moving & Storage of Kingston 714-716 Wyoming Ave Kingston, PA 18704. Always professional.

Louis B. 
Rating:
5.0

The staff are very friendly and helpful ..Very nice crew there at that location ..

Maureen S. 
Rating:
5.0

Stacy is the “BEST of the BEST”

kurt S. 
Rating:
5.0

Nothing

Tom U. 
Rating:
5.0

Great team and helpful

Paula V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Easier drop off for people without a account

George J. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Nothing needed.

James R. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

you made a hard job easier thank you!

Loran N. 
Rating:
1.0

Someone used my info I never rented from here

James D. 
Rating:
5.0

Very helpful and professional.

Shenique J.  |  First Impressions 
Rating:
5.0

Not a thing. The experience was a good as it gets!

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

DONALD G. 
Rating:
2.0

Well the first person I met this morning didn't give me a Hi how are you or any such greeting just said the lights are not on your estimate. With quite a bit of attitude might I add so that got the day off to a bad start. Then she with the same attitude said it says you're dropping it off I tried to explain to her that that was just a mistake but it was okay because I could go for a walk which I have to do everyday anyway. That led to more attitude of well you better take your time. She'd made no effort to make conversation with me or find out how far I was walking. She was just kind of very standoffish bordering on rude. Now I am wondering are they going to hustle me because the estimate I had was 238 when they called me it was $432. Granted that was a verbal estimate by the lady I talked to on the phone when I made the appointment. She failed to tell me that that was just for the hitch. She did however have the lights on the estimate she just didn't include it when we spoke. I would not recommend this location to anyone or U-haul for that matter. I had to use this same location to rent a truck to go get my boat so I didn't have to rush around getting a hitch put on my car. That transaction was wonderful. But after today never again.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
5.0

Can't improve very friendly people there that know their job vehicle was perfect All around great service

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Eric P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james L.  |  Overall Experience 
Rating:
5.0

The staff at this location was exceptional. I've stored since 1989 at different place's and states. The staff at 714 Wyoming Avenue Kingston Pa was by far the exceptional. The facility was well kept and I always felt extremely safe at this facility which was really important to me since it was like my home away from home. I highly will recommend this facility!!

Allison F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
5.0

It would be more convenient if the phone line could call directly to the specific office. It always went to a central call center. They said they would leave messages, but I did not know whether they made it through or not. But the staffing on site was great, very professional, and everything was always clean and seemed very safe.

anna m.  |  Overall Experience 
Rating:
5.0

I love Kingston uhaul services, the ppl are nice and I used them twice for a year apiece...I recommend this place to everyone that needs storage

Kim J.  |  Overall Experience 
Rating:
5.0

They are fantastic, sorry I had to relocate my business. I actually owe them lunch on me and I’ll take care of that next week.

Luciano A.  |  Overall Experience 
Rating:
1.0

I booked for first floor over the phone with the agent and got second floor unit. Tried to talk to management but they refused to listen to me. Had to get help to get stuff upstairs and pay out of pocket. Worst experience ever.

Kashyap K.  |  First Impressions 
Rating:
5.0

The staff was always super cheerful and friendly! Even when I'd ask dumb questions, they'd answer with a smile... and I appreciate that because sometimes its intimidating to ask questions.

Thomas L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Larry a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany k.  |  First Impressions 
Rating:
5.0

Stacy is thee best 🥳🥳 great customer service skills very polite

Jasmine M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica S.  |  Online Move In 
Rating:
5.0

Stacy was extremely helpful and knowledgeable. She is a valuable asset to your company!

LINDA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amethyst K.  |  Overall Experience 
Rating:
5.0

Over the years I have used numerous storage facilities in different states and the Uhaul storage in Kingston is the absolute winner in my book for several reasons! The unit was very well maintained and secure and easily accessible. The manager, Stacy was outstanding in every way— always polite, courteous, knowledgeable and ready to assist! Thank you for a delightful and “drama free” experience!

Frieda J.  |  Overall Experience 
Rating:
5.0

Stacey is super nice.

Muraad M.  |  Overall Experience 
Rating:
5.0

Very nice and very helpful

christopher c.  |  Overall Experience 
Rating:
5.0

Very good customer service

William H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey M.  |  First Impressions 
Rating:
5.0

Just a great experience from start to finish.

Michael T.  |  First Impressions 
Rating:
5.0

Stacey and the rest of the staff were excellent. I highly recommend this facility above all others.

luciano a.  |  Overall Experience 
Rating:
5.0

The overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .

MARY E.  |  Overall Experience 
Rating:
4.0

Got out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.

JOE R.  |  Overall Experience 
Rating:
1.0

I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.

lee l.  |  Overall Experience 
Rating:
4.0

Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.

Chelsea K.  |  Overall Experience 
Rating:
5.0

Friendly staff, knowledgeable, clean

David J.  |  Overall Experience 
Rating:
5.0

Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.

William H.  |  First Impressions 
Rating:
4.0

2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,

Eri C.  |  Overall Experience 
Rating:
5.0

Always very helpful and accommodating..

MARK B.  |  Overall Experience 
Rating:
5.0

Thank you! I would recommend your company.

Rebecca E.  |  First Impressions 
Rating:
5.0

They were they were so sufficient

gregory r.  |  First Impressions 
Rating:
5.0

Great service

gerald M.  |  Overall Experience 
Rating:
1.0

Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease

Nichole L.  |  Overall Experience 
Rating:
5.0

Stacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.

joseph s.  |  Overall Experience 
Rating:
5.0

Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient location

Jamie H.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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