Customer Reviews for U-Haul Moving & Storage of Kingston
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Kingston
David S. on
Worked out great!
Joel S. on
Been in a lot of Uhaul locations, none better than this one.
David R. on
The truck I reserved was not at all the same truck I got, truck was very very dirty and when telling the person working I was told to bad but that’s not his problem !! Been coming here for years and never had issues like this... very disappointed
RAFAEL E. on
the person who service me was great!!
Annette M. on
I returned my vehicle on time and was told to pull it over under the tarp. I was going to use the app, but was told by the gentleman they could do everything because they have all the same information. I was charged the correct amount in full, after returning my van rental with a full tank of gas and ensuring it was clean. I was then charged an additional $52 and change that I ddI not authorize. When I called, I was transferred to the system customer service instead of my location, and then placed on hold without collecting any information when I stated that I needed to know what this unauthorized charge was for. The girl never got my name or any information, just placed me on hold. To say the least, I’m rather angry over this experience.
Nick C. on
More information about how to get open the rack which was holding my car.
Adam S. on
Staff went above and beyond to accommodate me Thank you very much
Katrina B. on
Put in place a system that your employees are not only familiar with, but that has also been vetted by those in charge first. I and several others lost a lot of time yesterday whilst the computer system opted to do its own thing. This in turn, put undo stress upon your employees: one of which was just in training. I felt for the both of them. If you expect your employees to work with systems that are buggy and untested, the very least you could do is have a manager on hand for support. Very unprofessional.
Eva M. on
Fix the website I couldn't check out online cause of a problem with the picture up loading.
Jacque V. on
Not one thing!
luke S. on
Great as always!
Tawnee N. on
None
Carol K. on
I had to do some night driving, and the headlights were so dim, I had to drive with the high beams on. Not one approaching vehicle noticed, it was very difficult to see! The inside of the windshield was very hazy, adding to the difficulty of seeing the highway!
STANLEY D. on
DON’T DO A THING!. THE CUSTOMER SERVICE AT THIS LOCATION IS THE GOLD STANDARD AND SHOULD BE THE EXAMPLE TO BE FOLLOWED BY THE ENTIRE U-HAUL SYSTEM. THE MANAGEMENT TEAM IS WHAT LEADERSHIP IS ALL ABOUT.
Chelsea K. on
Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.
David J. on
Friendly staff, knowledgeable, clean
William H. on
Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.
Eri C. on
2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,
MARK B. on
Always very helpful and accommodating..
Rebecca E. on
Thank you! I would recommend your company.
gregory r. on
They were they were so sufficient
gerald M. on
Great service
Nichole L. on
Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of disease
joseph s. on
Stacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.
Jamie H. on
Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient location