Customer did not leave a comment.Cyla S.
Customer Reviews for U-Haul Moving & Storage of Kingston
Kingston, PA 18704
(Rt 11 Wyoming Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I needed a Pickup Truck for a couple of hours. The truck worked great.Brian K.
Stacy is a valued employee. She is excellent in communication and assisting customers.Chad L.
Customer did not leave a comment.Tera S.
Customer did not leave a comment.Christina S.
Good people really helpfulManuel V.
Great service, quick and knowledgeable, and a great value thank you...RobertRobert B.
Excellent customer service. Very professional and prompt assistance.Tonja B.
nice serviceJOSE Q.
Stacy was great to work withPatrick H.
Customer did not leave a comment.Alberto R.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Stephen B.
Easy to book online, get the truck and return it. Thanks for excellent service.John S.
Very courteous&professional tyPaul W.
Customer did not leave a comment.Diane T.
This location is top notch! Clean, organized, friendly and helpful. No changes that I can suggest.Catherine P.
everything from pick to drop off was fast and easy.Douglas C.
no issues. very good experience. will rent from there againTheodore B.
The staff member was very disrespectful and nasty and had a very bad attitude when asked a question about the bill detailsPedro R.
Customer did not leave a comment.Gary S.
all goodRafael E.
Customer did not leave a comment.Patricia C.
Customer did not leave a comment.Theresa B.
I DIDNT REALIZE I FORGOT MY DRIVERS LICENSE AT HOME UNTIL I GOT TO THE TRUCK. I DROVE HOME TO GET IT AND HAD TO START THE ONLINE TRUCK PICK UP ALL OVER. HOWEVER THE "GET MY TRUCK" BUTTON WAS NOT VISIBLE. I ENDED UP HAVING TO USE YOUR CHAT FEATURE TO FIGURE OUT HOW TO GET THE TRUCK SINCE THE LOCATION WAS CLOSED. VICKIE WAS THE REP I WAS CHATTING WITH. SHE WAS SNARKY, CONDESCENDING, RUDE, AND USELESS. SHE MADE A BAD SITUATION WORSE. PLEASE RETRAIN HER. GOOD CUSTOMER SERVICE REPRESENTATIVES ARE GOOD AT SHOWING EMPATHY, CARE & CONCERN, AND MANNERS! SHE LACKS ALL OF THESE THINGS ALONG WITH TACT.Amanda B.
You're doing great!!!Linda U.
Customer did not leave a comment.James B.
VERY GOOD PEOPLEJohn S.
Customer did not leave a comment.Guilford W.
Customer did not leave a comment.Tom A.
Well if your going to switch we're the vehicle comes from after it is ordered then they should drive it to the location it was ordered from not have the person drive to another location....William R.
Customer did not leave a comment.Bryan D.
Customer did not leave a comment.Ethan A.
The staff was friendly and warm. Check-in and check-out were handled fast.Brownell B.
Offer longer hours on Sunday...otherwise it was a great experience working with them and really have nothing negative to sayTresa M.
Customer did not leave a comment.Deborah K.
Customer did not leave a comment.John A.
Nothing! The young lady that helped us was extremely friendly and everything was great! Thank you for excellent customer service. That's hard to find lately.Meighan M.
I never got my receipt from renting the cargo vans from you I'm returning it today March 16Lena W.
Customer did not leave a comment.William H.
Customer did not leave a comment.Jeffery H.
Customer did not leave a comment.Sean E.
Customer did not leave a comment.Bryan G.
Customer did not leave a comment.kevin O.
Great Staff, Stacy & Matt were very helpful with my 6x12 trailer rental!Albert M.
Customer did not leave a comment.Sharon S.
Customer did not leave a comment.Diane C.
Excellent service every time I go there. That's why I keep going back. Stacey and team are great!Joseph C.
Customer did not leave a comment.Lorri G.
Customer did not leave a comment.John Z.
Customer did not leave a comment.JOHN Z.
Customer did not leave a comment.John Z.
The staff met me outside (in the cold) for which i was grateful. They were helpful and pleasant. The delivery took 5 minutes and j was on mg way. Thank You for the professionalism!RICARDO L.
My experience was easy,quick, with no issues. All staff were courteous and professional, I always use this location for moving needs.Robert V.
Customer did not leave a comment.Bill H.
Customer did not leave a comment.Tracy P.
Customer did not leave a comment.Edward C.
It was great, can't say there was any problem everyone involved was kind helpful,efficientBryan S.
Customer did not leave a comment.Kioni C.
Stacy made the whole process painless, even when my credit tanked on the spotGeorge M.
Not overcharge customers or lie on speedometer. Take care of trucks n not rent out raggedy trucks at least not at full price. However the guy there is very polite and his customer service is excellent.Kedrick B.
Very nice and very helpfulchristopher c. | Overall Experience
Customer did not leave a comment.Tarah B.
Well the brakes were bad on the truck felt like the transmission was goimg i got charged a cleaning fee and i cleaned it so dont understand that one i also know i didnt go as many miles they say i didScott L.
Stacy is awesome and goes above and beyond.Diane J.
Very good customer serviceWilliam H. | Overall Experience
The online experience from confirming a truck, online communication and returning the were excellent! Easy!Donald W.
rental process was smooth and without issue. employees were knowledgeableDouglas S.
Low tire pressure indicator was on when I got the van. Rep said it was due to previously having a flat and spare didn't have a TPM.Michael J.
Friendly, courteous staff. Have used them before and will again. Thank you, everyone.Frank L.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Stacey M. | First Impressions
Customer did not leave a comment.John B.
Stacey was amazing and extremely helpful. She provided the best uhaul experience I've ever had.Arlind K.
Very disappointed with moving experience , my tv is cracked among other furniture , guys that moved were friendly and awesome but what am I supposed to do with all my broken furniture . Theses guys were from Johnny on the spot. Please help or I have no other choice than to press charges as I can't afford to replace everythingRandy H.
Staff was great both upon pick up and drop off!! highly recommend..DOUG R.
Very nice and great customer service. Thank youBernice S.
Our fathers have taught us what before them their fathers taught........ "If it ain't broke don't fix it"....Robert H.
Customer did not leave a comment.R D.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Roland H.
Employee should not complain and vent their frustrations to the customers. Employee needs work on public relations and people skills.Thomas M.
Customer did not leave a comment.Alden B.
Customer did not leave a comment.Richard G.
Thank you so much you guys were awesomeJoan J.
Customer did not leave a comment.Michael K.
Our reservation was for 730 at the location in wilkes barre. By 800 no one had shown up to open the building even the hours posted on the door said they opened at at 700 am. We had to go this location in Kingston instead, they were able to get us vehicle right away.Heather M.
When dolly was picked up, all seemed good, HOWEVER, when I got to where I was picking up a vehicle I found the wheel straps were jammed and I spent 45min on the side of a highway in the dark attempting to unjamb straps. I finally got it apart and was able to load vehicle. This was a VERY big inconvenience to me. This is something that should have been checked and remedied prior to dolly being released back to service.Jason K.
Customer did not leave a comment.AYESHA D.
No improvement needed...Excellent rental experience..ThanksMark S.
Very friendly courteous staff. I highly recommended this locationðŸ˜.Tina P.
Cab of vehicle should be cleaned after each use. Our vehicle was extremely dirty inside with grime, crumbs and sticky residue in cup holders and console. Cleanliness needs to be improved especially due to COVID concerns.Jennifer V.
Customer did not leave a comment.ELIZABETH D.
Customer did not leave a comment.MAYKL M.
Continue the quick and efficient service that was extended to me.Eugene K.
Customer did not leave a comment.Georgianne S.
Staff was very friendly and helpful. My rental was waiting for me and the check in and check out was easy and fast.Vincent V.
Customer did not leave a comment.Brett P.
Customer did not leave a comment.Andrea P.
Just a great experience from start to finish.Michael T. | First Impressions
Customer did not leave a comment.Edward J.
When I say it was a fantastic experience, it is an understatment. The gentleman ( I wish I got his name but he was working the desk in Kingston Pa November 9) at 1130 am) was accommodating, knowledgeable, an friendly. He made my experience effortless and I will only go to you guys from this point on. I have never used your service before, but I will again. Thank you, thank you a million times over. You made my move so much easier.Nicole M.
Owner was incredible. Staff was very helpful. Can't recommend this location enough.James D.
Customer did not leave a comment.Annette P.
Stacey and the rest of the staff were excellent. I highly recommend this facility above all others.luciano a. | Overall Experience
The overall experience was excellent. Stacey was helpful, knowledgeable and professional. I was very satisfied with all my experiences throughout the contract. Thank you .MARY E. | Overall Experience
Got out early in the month. Could NOT pro-rate my month. Rates kept on GOING up. Could not rent a van 1 way out of state. Had to bring it back.JOE R. | Overall Experience
I have all the necessary papers to prove that you scam people with the fuel. I will send the papers to the DA of Pennsylvania. Also, I will send them to the BBB.lee l. | Overall Experience
Units are a bit pricey but the woman who works the desk here is fantastic! She was very helpful every time I was there. Would definitely rent here again.Chelsea K. | Overall Experience
Friendly staff, knowledgeable, cleanDavid J. | Overall Experience
Good customer service . Very patient and showing me how to use the facility . Very good or online registration process.William H. | First Impressions
2nd storage lease here. Excellent management of the facilities, Stacy is such a pleasure to do business with. The only issue I had were the climbing rates. Overall, I would store here again,Eri C. | Overall Experience
Always very helpful and accommodating..MARK B. | Overall Experience
Thank you! I would recommend your company.Rebecca E. | First Impressions
They were they were so sufficientgregory r. | First Impressions
Great servicegerald M. | Overall Experience
Our Storage unit was filled with Rat feces and a dead rat. We had to leave a mattress that was covered in feces and had to throw away clothing and baby items that had feces on them in fear of diseaseNichole L. | Overall Experience
Stacy Eckstein went out of her way to accommodate our needs & requests. She helped lessen the stress of our move.joseph s. | Overall Experience
Great place to keep ur stuff dry n protected from all weather , friendly staff , convenient locationJamie H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!