Customer Reviews for U-Haul Moving & Storage of Kingston

4,152 reviews

714-716 Wyoming Ave   Kingston, PA 18704
(Rt 11 Wyoming Ave)

(570) 283-2540

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 283-2540

714-716 Wyoming Ave
Kingston, PA 18704
(Rt 11 Wyoming Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing! Your Manager Stacey does a fantastic job! She always goes above and beyond!!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jordany M. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
1.0

The pickup location had got changed from where I originally reserved from. Didn't know this until I went to original pickup location and he said the location changed for whatever reason when they had the same size truck I reserved. Really inconvenient to have to travel even further to get truck.. Pickup location personnel seemed unorganized, didn't have moving pads in truck, guy was apparently new and didn't know how to process transaction and paperwork. Truck had less fuel than what was reported. Overall, pickup experience was far less than desirable and expected.

Jeffery H. 
Rating:
4.0

The tires were bald and the alignment was very off.

Hymie D. 
Rating:
5.0

Both of the sale reps were very helpful

Shequita H. 
Rating:
5.0

Customer did not leave a comment.

LAURIE A. 
Rating:
5.0

Excellent customer service and friendly staff

Richard H. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO T. 
Rating:
5.0

Great guys! Very helpful and informative. Great experience 100% recommended!

Jared W. 
Rating:
5.0

Customer did not leave a comment.

Larry a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eugenia B. 
Rating:
5.0

...very likely the best Uhaul location of all;

Joel S. 
Rating:
5.0

Friendly helpful staff and neat clean store

Scott D. 
Rating:
5.0

All good

Praveen S. 
Rating:
5.0

I see nothing to improve at this time

Gina G. 
Rating:
5.0

Nothing! This was by far the best experience I've ever had with a UHaul rental. Very friendly staff and good solid vehicle. Pleasure doing business at this location! Darin Ide

Darin I. 
Rating:
5.0

The 8 x 12 trailer that I rented was excellent the lady Stacy at the store was very nice very helpful knew what she was doing very personable thank you again very much

Troy R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Truck was old in terrible condition with engine light on

Menachem R. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Erik B. 
Rating:
5.0

Great service, thanks

John M. 
Rating:
5.0

I have rented from this location in the past and always have an excellent experience. Friendly staff and clearly a well managed location.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Ridha A. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

all good... excellent staff also!

Thomas N. 
Rating:
4.0

Customer did not leave a comment.

Joseph P. 
Rating:
1.0

Have better attitudes and have respect for customers and keep personal conversation until they leave at least.

Raymond D. 
Rating:
4.0

Customer did not leave a comment.

SONIA O. 
Rating:
5.0

Excellent service!

Eileen S. 
Rating:
5.0

The best staff and location.

Glen B. 
Rating:
4.0

Customer did not leave a comment.

Marykay W. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Aubrey C. 
Rating:
5.0

Customer did not leave a comment.

Jenna C. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Everything was top notch. They explained Ebro thoroughly and it was a good experience dealing with everyone. Moving sucks, they made their end as pleasant as possible. I'll go there again and recommend them every time

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Cory L. 
Rating:
5.0

Employee's were very nice. The only issue is being told I could use my checking bank card for the hold only and pay with another credit card when payment was due later that day. After the job was done (2-3 hrs) I called your 1-800 # (system would not allow my local store) to confirm mover returned truck. The person confirmed. However store used my bank card instead of other c.c. I specifically told them I needed to pay with c.c. since I knew I was too tight to use checking acct for the payment. It went through and now has caused me problems. I even went all the way back to store when person on phone said maybe I could stop the mistake that was being made. By the time I got to store it went from pending to closed order and it was too late money was already processed from my checking acct/debit card. The women that I've been dealing with were gone for day. I wish I knew how or why this played out like it did. Thank you for your time. Except for the above issue everything else was handled smooth and friendly. Sincerely, Helen

Helen S. 
Rating:
5.0

I rent from this location often. Great staff!! Very friendly and courteous. The van I rented had very low mileage and ran perfectly! The only issue was that the gas level marked on the contract was wrong. Shame on me for not verifying before leaving, but to return at the contract fuel level I purchased 3 gallons of gas ($11) for a 4 mile trip.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

I was sent to this location (25 minutes away from my original reservation location) on the day of my move because Uhaul failed to notify me that they did not have the size truck that I had reserved. While the staff at this location and the original pickup location were very helpful and accommodating, I cannot say the same for the reservation manager who attempted to solve my problem. Packing and moving is a stressful enough endeavor, which is why I reserved a large enough Uhaul for our move, a week in advance. I had friends and family members ready to help us load the truck, only to find that our location did not have what we had reserved. This was not only an immense inconvenience to my boyfriend and I as we had to go pickup the truck much further from our house, but it was also quite inconvenient for all of those who offered to help us that had to wait. The reservation manager whom I spoke to, couldn't be any less empathetic of our situation. She informed me that the previous renter decided to extend their rental which is why there was no truck for me. I certainly understand the other customer's need to have the truck longer, but how/why should that affect my reservation? At the least, a call or email to inform me of the problem before I arrived for pickup would have been considerate. Instead, I had to explain my immediate need for a 26 foot truck to the manager who very clearly seemed to care less about my situation. Fortunately, our move was successful. This is a credit to the staff at both locations we visited. However, I truly expected more from Uhaul with regards to making our tough moving day easier. Some empathy, compassion, and acceptance of responsibility for the added stress would have gone a long way.

Frank D. 
Rating:
5.0

Very polite and friendly staff. The equipment and materials at this store was top notch. Definitely recommend this store.

Bryan A. 
Rating:
5.0

Don't remember persons name but was courteous and efficient. She also quickly solved a problem with my tow vehicle for which I am thankful!

Peter C. 
Rating:
4.0

Customer did not leave a comment.

SHERRY G. 
Rating:
4.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Very personable.

Brian C. 
Rating:
5.0

I always have a positive experience when renting at this location. The employees work very hard at this very busy location.

Donald C. 
Rating:
5.0

Professional service

Sabrina K. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  First Impressions 
Rating:
3.0

The truck I rented smelled like cigarette smoke. Don't allow smoking, and if you already don't, you are not enforcing it.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
3.0

The 26 foot truck was not available, so I had to use a smaller truck. That made me run twice the miles to do the same move. At $1.39 per mile, that added $60 to my bill.

Archie M. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

The besttt

Leonaldo C. 
Rating:
5.0

Customer did not leave a comment.

Ambria C. 
Rating:
4.0

i actually needed the floor space to be 20' not counting the mothers attic. Next time that should be told when being ordered, we had to leave the back door open while driving since the floor space was to small for closing the back door, otherwise everything was good. Thank you, Lou.

John J. 
Rating:
5.0

Don't change a thing.

Chadwick G. 
Rating:
5.0

Customer did not leave a comment.

Jack O. 
Rating:
5.0

Customer did not leave a comment.

Erik W. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
5.0

Staff was friendly and the overall process was simple and easy.

John C. 
Rating:
5.0

The two men I interacted with were great. I was taken care of immediately upon arrival and everything was handled quickly.

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Andrew O. 
Rating:
5.0

Excellent service. Smooth and fast

Tito E. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Staff was polite, helpful and fast. Stacy was cool.

Brooke P. 
Rating:
5.0

Customer did not leave a comment.

Kelly N. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

The person that checked me out was GREAT. He was very helpful, provided me with some good tips for driving and loading. Wonderful customer service.

John W. 
Rating:
5.0

Customer did not leave a comment.

Marcia B. 
Rating:
5.0

Customer did not leave a comment.

Diana M.  |  Online Move In 
Rating:
5.0

I have used this location many times and always have a great experience. Friendly staff any always helpful.

Brian T. 
Rating:
5.0

Inside windows were dirty from dust, please ensure windows are cleaned better. Thanks

Arlene M. 
Rating:
5.0

Stacy was very kind &helpful I recommend that location &stacy the agent.

Moise H. 
Rating:
5.0

Customer did not leave a comment.

Cabiria M. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
4.0

Truck worked fine. Staff very nice and made the whole experience easy.

David R. 
Rating:
5.0

The intact women and the gentlemen greeted me when I broke the van back were polite and sincere. Very nice and respectable employees. It made my experience easy.

Gerald R. 
Rating:
4.0

Could not express my complaint to the employees at this location because they were very busy at the time I dropped off the vehicle.

WILLIAM F. 
Rating:
5.0

Very friendly and nice. They had exactly what I needed.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Brittany k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen K. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

Customer did not leave a comment.

J Michael T. 
Rating:
2.0

Customer did not leave a comment.

DARLENE H. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

Glenn L. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jay O. 
Rating:
5.0

When ever we need a pick up truck, we look no further than calling this U haul facility. It's convenient location and helpful employees.

Louis B. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Stacy is thee best 🥳🥳 great customer service skills very polite

Jasmine M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jessica S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

The truck I got should be retired. The steering had a lot of play, the cab was noisy, truck shook hard and the ramp gets stuck, needs WD40 and some kind of adjustment, It was very hard to use. Overall the truck was dirty and the exterior is extremely beat up. The guy that helped me upon arrival on Oct. 13 was polite and helpful. The woman that called me on Saturday Oct. 16 was rude. I had to calm her down in order to have a professional conversation. She also thought I was told something the previous day when speaking to someone at this location that didn't happen. I would like copies of the recording of my calls to and from this location. btw my reservation was changed several times. But because I cancelled the original after receiving message my pick up location changed I created a new booking. It made it look lie I just made the reservation on Oct. 8, when in fact I made it in September approx. six weeks before Oct 13. You can email me the transcripts of calls. I am no longer at the address you have on file for me. thank you

Sandra S. 
Rating:
5.0

Stacy was extremely helpful and knowledgeable. She is a valuable asset to your company!

LINDA Y.  |  First Impressions 
Rating:
5.0

Just a great experience from start to finish.

Michael T.  |  First Impressions 
No reviews have been submitted for this location.

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