Customer Reviews for U-Haul Moving & Storage of Kingwood

6,758 reviews

22250 Hwy 59 N   Kingwood, TX 77339
(Just South of Lowe’s on northbound side of freeway before Kingwood Dr)

(281) 358-8646

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(281) 358-8646

22250 Hwy 59 N
Kingwood, TX 77339
(Just South of Lowe’s on northbound side of freeway before Kingwood Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

10-10

Salvador A. 
Rating:
5.0

Very friendly and helpful staff!

Elaine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonitia L. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

Joel R. 
Rating:
4.0

Customer did not leave a comment.

Adrienne J.  |  First Impressions 
Rating:
5.0

Mr Claude is a very good man. He took good care of me. He deserves employee of the month

Darrell D. 
Rating:
4.0

Only complaint is the monthly cost always creeping up

Stephen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
5.0

Customer did not leave a comment.

james C. 
Rating:
4.0

The original truck we were given had a flat tire. The manager quickly got us a new one and had us on our way. I was originally told I could tow my car with a 2 wheel trailer that was not the case. However, when I went back up to the store they were able to quickly trade out the 2 wheel trailer for the 4 wheel AT. I was very happy with this location.

Bess F. 
Rating:
4.0

Customer did not leave a comment.

William M. 
Rating:
2.0

The only reason I gave a Below Average rating and not a Poor one is because Steven was very professional and redeemed the experience as much as he could. I reserved a 20' truck about 2 weeks ago. Two days before moving day, a woman (not Steven) called me from 346-888-4128 to tell me (in a rude tone of voice) that they didn't have my 20' truck, and that I would have to get it from another location. When I asked her questions about what she was telling me, she was sure to indicate by her tone that my questions were exceedingly unintelligent ones. Not only did I find out that I wouldn't have a truck two days before moving day, but I was the recipient of unprovoked rudeness and condescension. Upon finding out (on moving day) that the alternate pickup location opened at 10am (our movers were scheduled to arrive at 8 am), my husband called the original location and Steven was very accommodating. He told us (contrary to what the woman told me) that they have a 20' truck, and we could pick it up ASAP. He apologized for our experience and made the move possible at the last minute.

Kaleb S. 
Rating:
4.0

Customer did not leave a comment.

Leron G. 
Rating:
5.0

Customer did not leave a comment.

Lynn M. 
Rating:
5.0

Yeah, the self check in is a bunch of crap. All the same stuff gets repeated at the counter. So it's like a 14% counter time savings, and a 100% increase in customer work. The app wouldn't load any pics. Then I tried self check in after and it wouldn't work either. Either fix the whole thing, or just stick with counter service.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Shannon D. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

I did not receive email receipt as promised. I requested that the loaders and unloaded be cancelled due to limited time limit to complete the move, but it is still showing a $297 charge.

Ted P. 
Rating:
5.0

Customer did not leave a comment.

craig M. 
Rating:
5.0

Customer did not leave a comment.

QUENDARRIUS P. 
Rating:
5.0

There is nothing to improve!! This drop off was the quickest and easiest drop off I have ever had. Extremely polite and courteous staff!!!

Marsha H. 
Rating:
1.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Make the computers run faster and save my TDL info so I don't have to have it scanned every time I come in. Save contact numbers too.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Josh D. 
Rating:
5.0

Nothing at all… quick and easy!

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Faith K. 
Rating:
5.0

Beautiful facility. Excellent service. I was very impressed. Would highly recommend this facility. Thanks for a great experience.

Jerry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Very friendly and competent folks.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Customer did not leave a comment.

Robert T.  |  Overall Experience 
Rating:
5.0

Was able to drop of the Trailer Sunday 6/19 @ 1030 am, as they were open. Very friendly, helpful and curteous

Glen C. 
Rating:
5.0

The overall experience was good but I did run into an issue. Two weeks ago I rented the cargo van on my debit card. This time I was refused the cargo van rental on my debit card but was allowed to rent a 10' truck with it. The inconsistency isn't really necessary is it?

Dave C. 
Rating:
2.0

Truck ran like a tank

michael K. 
Rating:
5.0

After Hours drop Off procedures were super easy!

Lynn M. 
Rating:
5.0

Customer did not leave a comment.

Nicolas J. 
Rating:
5.0

Customer did not leave a comment.

Julio P. 
Rating:
5.0

The workers who received the equipment were fantastic. The truck was super clean and smelled really good.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

CRISTI M. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

some dirt in trailer

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Julia M. 
Rating:
5.0

Kingwood U-haul rental and storage under the superb management of James Zipperer was excellent on all fronts! -Always available, always thorough, always extremely helpful.- Now that's the way to run a longstanding and successful business! I would not hesitate to use Kingwood U-haul and storage again.

Nancy S.  |  Overall Experience 
Rating:
4.0

I was surprised how bad the tires were in the trailer I rented.

Todd F. 
Rating:
5.0

They dealt with me and my ever changing schedule professionally and effeciently. They made me happy.

Debbie C. 
Rating:
4.0

Customer did not leave a comment.

Loretta R. 
Rating:
5.0

Customer did not leave a comment.

Shawn G.  |  First Impressions 
Rating:
4.0

With the lone exception of the door to my building not being operational one time, and the office staff so low that no one could go see about the problem, everything was great. James Zipperer was really good about talking to me during his off hours about that problem and I appreciated that he did that.

Susan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

very friendly and helpful staff

Frank H. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
4.0

Customer did not leave a comment.

Shelley S. 
Rating:
4.0

The return outside of hours exploits the consumer. We could not enter information into the return process because of geo-location. Awful experience and then we were charged an extra day of insurance because of that. HIDDEN FEES MAKE UNHAPPY CUSTOMERS!

John T. 
Rating:
3.0

Customer did not leave a comment.

Eugenio F. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

ronald K. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

I had trouble utilizing the app and the young lady working the counter was great in helping me out. AJ who checked me out was also a real pro. Great work U Haul team!

Michael B. 
Rating:
5.0

Perfect transaction with friendly staff. This was a very good experience.

Todd J. 
Rating:
3.0

Signs don't clearly show return spot at location.

Christopher W. 
Rating:
5.0

I have two issues with corporate. This location is excellent. Over the last 15 or so years I have rented as many U-Haul trucks as once a year allows. Lots of rental data. But I'm not further along than the first truck long ago. I had to pay for an old bill today before I could rent one today. I knew nothing of why but didn't have time to get it looked into and paid it under protest. Also on that rental time period, I was charged for additional rental days that were not legitimate. I contacted the person that Checked me in and he said he didn't

George K. 
Rating:
5.0

Best location and customer service ever!

Josalynn C. 
Rating:
5.0

None

James B. 
Rating:
5.0

Great folks at location. Pleasure to rent from them.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Kamesha P. 
Rating:
5.0

They were very helpful and understanding I would highly recommend this location to anyone.

Kasey S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
3.0

Have people working there that don't accuse you of damages that you did not cause!

Aaron W. 
Rating:
5.0

The trailer had a retread tire on one side that DISINTEGRATED about 80 miles into our 20 hour trip. It took 2 hours before we could get anyone to even acknowledge us. Called the emergency UHaul number and after an hour got a callback but then waited on hold for ANOTHER 90 minutes and never did get a live person on the phone. Finally got through to someone via internet who called to have the tire replaced. Overall added 5 hours to our trip. When we looked at the other trailer tires one of the others was completely bald too. The guy who replaced the one tire said he doubted we would make it the whole trip with THAT tire! The ABS brake light on the truck was lit off and on through the whole trip and the truck hesitated and lurched whenever I was accelerating. Disappointed with the level of maintenance of this equipment.

Gini M. 
Rating:
3.0

Customer did not leave a comment.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Jael R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
1.0

They need to be more informative about the return

Daniel F. 
Rating:
4.0

Thanks

angel O. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
3.0

1st I was told there would be 3 men. 1 man & a lady showed up. By the hardest they got the job done. Heavy furniture should be men. The man was extremely augumentive. We had a king size bed. The trailer was a 6 X 12, he was determined it needed to stand up. Not what we requested, finally he meet our request. Very displeased We will use you again if we need.

priscilla A. 
Rating:
5.0

Great customer service

Diana D. 
Rating:
5.0

I can't think of anything that needs improvement. The staff were excellent and professional and attentive to our needs.

Joe G. 
Rating:
4.0

Customer did not leave a comment.

JGIS I. 
Rating:
5.0

Customer did not leave a comment.

Jorge E. 
Rating:
4.0

In-cab passenger customer comfort was overlooked entirely. The passenger footwell was reaching temperatures over 115•. We had to stop on multiple occasions to allow the passenger a reprieve from the blistering hot air that was blowing up from under their seat. That in turn never allowed the entire cabin to cool off to any degree of comfort on a 95• Texas afternoon. The other request is to train the desk staff to make sure the customer is aware of the placement of the key return slot. The online check in website clearly displayed a free standing, orange lock box with a shot of the customer entrance in the background for orientation purposes. After a solid 12 hour day of moving in sweltering conditions, scorched passengers and the sheer delight of moving on a holiday weekend, the last thing I wanted to do was walk around the facility after 9 pm, searching for something that was different than what the website was showing. I brought the key home with me and returned it the next morning..

Tracey W. 
Rating:
5.0

Helpful on-site personnel to help with adjusting the mirrors and learning how the door latch worked.

cheryl A. 
Rating:
4.0

I have no complaints about this location. However, I do have a problem with your online reservation process. I reserved a trailer for the Kingwood location at 7:30 a.m. A regional representative called me and moved my pick up to a different location that doesn't open until much later. I did not catch the email that changed my pick up time, and the regional representative didn't inform me of the change on the phone. I arrived at the new location at 7:30 a.m. and discovered that it was closed. I immediately called the Kingwood location to see if they had the trailer available and they did. Thankfully, it all worked out, but it was a HUGE hassle as I was under a deadline to have the trailer at a specific time. I should have been told by the regional representative about the reservation time being changed. That is NOT good customer service.

James A. 
Rating:
5.0

Very nice place employee are very friendly

margie lee W. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Great customer service

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
5.0

Customer did not leave a comment.

Arthur M. 
Rating:
5.0

Great service; they made dropping off the trailer quick and easy.

Daniel M. 
Rating:
4.0

James was great and so was the rest of his team.

MONICADONNELL W. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

I used the provided link to check the truck back in, the process was easy and straight forward. I apparently parked in the wrong area, which prevented me from finding the drop box. I went into the office to drop of the key, and the young lady who helped me said she would take care of moving the truck, and thanked me for my business.

Danny D. 
Rating:
5.0

Customer did not leave a comment.

Tracy R. 
Rating:
3.0

The invoice wasn't correct. We rent only 1 day and we were charged 2 days. After call and very long waiting time the invoice was corrected

Dirk B. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Susan C. 
Rating:
4.0

Customer did not leave a comment.

Cathy A. 
Rating:
5.0

We've rented trailers from here a few times, this time was no different y'all have always been so helpful and friendly. We rented from other locations in the past and didn't receive the great customer service we get here. I would recommend this location to family, friends or anyone in need of a U-Haul. Thanks again so much

Jesse T. 
Rating:
5.0

Customer did not leave a comment.

GERALD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riche T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaTiffany M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel H.  |  First Impressions 
Rating:
5.0

James Zipper is always awesome and very helpful, he really go beyond to help customers. Thanks James!

CHRISTIAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KARINA G.  |  First Impressions 
Rating:
5.0

Loved the fast check out I was told I would not be charged anymore. Hope that’s true

Heike B.  |  Overall Experience 
Rating:
5.0

The staff here was absolutely fantastic, listen to what my needs were, and provided solutions for what I need stored. It’s nice to know the customer service still exists that is proudly displayed at this location. I would highly recommend anybody looking for storage solutions or U-Haul rentals to check these guys out

Jeffrey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul W.  |  First Impressions 
Rating:
5.0

Thank you for your awesome customer service for the 10 months I needed you.

linda b.  |  Overall Experience 
Rating:
5.0

The staff are very friendly and helpful.

TINA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry D.  |  First Impressions 
Rating:
5.0

Safe place to storage your things.

Rosa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ambria P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Florence M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin G.  |  Overall Experience 
Rating:
5.0

I love this company, they're absolutely amazing and understanding. They're quick to help when needed also.

Stephen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor T.  |  Overall Experience 
Rating:
5.0

Keep It Up!

Andrew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemoy J.  |  First Impressions 
Rating:
5.0

Thank you uhaul staff for doing a great job .

Bobbie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latarsha H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eudin r.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Hailey S.  |  Online Move In 
Rating:
5.0

Staff Great to work with!

DSA Transport LLC D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID J.  |  Overall Experience 
Rating:
5.0

I was astounded at the simple, convenient service! All done over the phone! Was clean and all set when i got there. Great service!

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

schona j.  |  First Impressions 
Rating:
5.0

Yes the staff was very helpful

regina j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stacy L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Naveed A.  |  First Impressions 
Rating:
5.0

They are nice, friendly and helpful

latildra t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Online Move In 
Rating:
5.0

Great Customer Service

FREDERICK H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie F.  |  Overall Experience 
Rating:
5.0

The lady there was very nice and helpful

Rashieka W.  |  First Impressions 
Rating:
5.0

The staff are always pleasant and accommodating, taking the extra step to ensure customer satisfaction. Thank you U-Haul Storage of Kingwood. Cee

cee c.  |  Overall Experience 
Rating:
5.0

I will call on u haul again.

Eddy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  Overall Experience 
Rating:
4.0

The staff at this location is incredibly helpful and understanding. I was a first-time mover with a few unforseen issues and regardless of the headache(s), the staff was very patient and forgiving.

ERIK DAVON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latildra t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

latildra t.  |  Overall Experience 
Rating:
1.0

Pest control improvements need on site. And restrooms not well maintained

Sascha K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

suzanne s.  |  First Impressions 
Rating:
5.0

Manager is a real hoot! Funny guy!

martha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  Overall Experience 
Rating:
5.0

The staff was friendly, BUT definitely not helpful. The assistant was supposed to show us to the storage unit; however, he went ahead, we lost sight of him, and then rather cavalierly pointed to the building; leaving us to find out what section the unt was in.

Walter J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty F.  |  Overall Experience 
Rating:
1.0

I had a very bad experience and your employee Melissa is very rude. I rented a unit that would not fit the item i needed after the third time I was told that they didn't have a unit the size i needed and i was arriving from Dallas i had to cancel and find another storage place. I have always used your facility over the years but i will never use it again i will drive a little farther to use a different one.

Tammy S.  |  Overall Experience 
Rating:
2.0

The customer service Melisa was extremely rude. When I arrived she constantly helped other customers after me and then had her coworker help me. It’s distasteful dealing with horrible customer service

lillian b.  |  First Impressions 
Rating:
5.0

The process was excellent. From Mrs. Mitchell helping me with paperwork and directions. The manager also went above and beyond to find the dolly I needed. And last the older guy on the lot outside assisting me with how to open the door and backing out. Thank you guys y’all really made my day so much smoother.

Tiara G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gary P.  |  First Impressions 
Rating:
4.0

There should be a ramp or elevator to the spilt levels.

Enya R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  Overall Experience 
Rating:
5.0

Great staff great customer service

Deondra L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  First Impressions 
Rating:
5.0

Extremely professional, knowledgeable, respectfulness, clean, and large inventory.

Pamela V.  |  Overall Experience 
Rating:
5.0

Everyone was so amazing!

NIKITA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  First Impressions 
Rating:
4.0

Thanks

THOMAS G.  |  First Impressions 
Rating:
5.0

I would recommend them! The staff is always so friendly! Melissa is beyond expectations, she always gets the job done! She goes above and beyond!!! - Clarisa C

CLARISA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricio V.  |  First Impressions 
Rating:
3.0

There were homeless people hanging around which frightened my friends and I, because they would come up to us to let them in and we couldn't move out safely while we couldn't leave our doors open packing up afraid of thrives! And one lady that was putting her stuff in storage had her purse stolen! All this was reported and still issues being safe. So I when I moved out, I noticed a big fee on my checking account that was supposed to be most of my new apartment rent and now I don't have all the money now to pay! I want all my money you drafted from my account recently or I'll get my Lawyer to contest this!

april g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie C.  |  Overall Experience 
Rating:
5.0

Mrs.Ann is a true angel!!❤️

Shalanda B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yenifer S.  |  Online Move In 
Rating:
5.0

Keep up the great work. I had no issues.

Floyd H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra W.  |  First Impressions 
Rating:
4.0

The only thing I didn't like I was not shown my storage

regina j.  |  First Impressions 
Rating:
4.0

With the deaths in our family due to COVID over the last few weeks, it has been difficult to try figuring out how to maintain; however, the representatives at Kingwood UHaul went above and beyond to help us.

Tranell W.  |  Overall Experience 
Rating: