Customer Reviews for U-Haul Moving & Storage of Kingwood

5460 reviews

22250 Hwy 59 N   Kingwood, TX 77339

(281) 358-8646

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 358-8646

22250 Hwy 59 N
Kingwood, TX 77339

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lashanner J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

everything went very smoothly

LEROY H. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
1.0

Customer did not leave a comment.

shane w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Denise H.  |  First Impressions 
Rating:
5.0

Everything was very professional

CALVIN H. 
Rating:
5.0

Excellent service

PAUL D. 
Rating:
2.0

The worst part about it so far has been that I originally was not told the “free first month” was only for a 2nd floor storage unit. I wasn’t told this until the day before I moved-in. I was also told 24 hours before my move-in that the size unit I wanted was not available. I should’ve been told this long before. I had to get a smaller unit, on the 2nd floor, and I’m hardly able to access it. My login card and code do not work, and the office people could not figure it out and ultimately weren’t able to get me one. With hours closing at 10 and my work schedule weird, that kinda sucks. I would not recommend this location. The people have been friendly, but the operations are not smooth at all.

Denise H.  |  Overall Experience 
Rating:
4.0

Trailer pulls great.

PHILIP J. 
Rating:
5.0

excellent service.

DARREN D. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

JOSE D. 
Rating:
5.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

Customer did not leave a comment.

LAURA L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

jeffery f.  |  Overall Experience 
Rating:
4.0

Need to fix pin access on bldg c. Need to have a trash can in buildings

ladonna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA O. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

JANET A. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
5.0

I don't get my email receipt..... But service was great !

DAVID Y. 
Rating:
4.0

Geez, it takes so long. They do a great job, however, it is quite clear the process is cumbersome.

ROSE L. 
Rating:
1.0

Inside customer service from Michelle was great. Outside customer service was horrible. I was given the key and that was it. Found the truck, as a women needed guidance on operating the truck....no one in site. Went back in to report how ragged the truck was. Was given a different truck. Much better, but once I took off and took phone from the little cubby area, noticed dog or cat hairs all over the ground console of the truck...nasty! Did not really see anyone outside until I brought truck back to the line. Very disappointed with overall service at that location.

PAMELA F. 
Rating:
5.0

Great staff! Very helpful and personable!

MARICCO E. 
Rating:
5.0

Customer did not leave a comment.

jerry w.  |  Overall Experience 
Rating:
5.0

I am well satisifed every time I come here. The staff is knowledgeable, helpful and friendly and it is always a pleasure renting from Uhaul. It is the only rental company I do business with.

ROSS L. 
Rating:
5.0

Easy check-in and easy check-out.

JERRY K. 
Rating:
5.0

Was not busy when I arrived. Very straight forward process and check out. I did like the fact that I could return the truck after hours. That was definitely a plus.

RENE O. 
Rating:
5.0

James Z. was extremely helpful and got me in and out quickly. Great customer service

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

RALPH ELTON B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE M. 
Rating:
5.0

Customer did not leave a comment.

cheryl c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY E O. 
Rating:
5.0

Customer did not leave a comment.

Deana P. 
Rating:
5.0

Other than an inexperienced person at the counter who did not know how to enter all the information to select a tow dolly, everything else went great. I blame it partially on how the website is put together because it does not inform you that no hitch rating has been entered.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Manuel G. 
Rating:
2.0

I did an inspection of the auto transport trailer when I picked it up, looking for damage. However at home, upon further inspection, one tire was worn completely to the tread bars and the other three were over ten years old, very worn and showed signs of tread cracking and possibly tread separation. I called the office that I picked it up at and the woman told me to call the national 800 number. I insisted that they deal with it and she gave me to a man who said to bring the trailer back and they would take care of it. They did replace all 4 tires and I was satisfied. This trailer was to be used to transport a classic car 1500 miles to California. Having a tire failure was not an option. In the future it might be a good idea to actually do the PMI and save customers from possible catastrophe.

DONALD G. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOEY ANTHONY Q. 
Rating:
3.0

Customer did not leave a comment.

Elita R.  |  First Impressions 
Rating:
5.0

James, the manager, went above and beyond to make my rental fast and easy. I highly recommend this location for your moving needs.

CLAUDE B. 
Rating:
2.0

Better communication skills and more explanations to break things down paperwork wise to help explain why you're being charged for certain things so you are more fully aware of what's going on and what you are being charged for.

Megan C. 
Rating:
3.0

The first truck that was assigned had the CHECK ENGINE light on. I told the lady at the desk that I did NOT want that unit because of the light and she agreed it assign another unit. The Man in the brown uniform wanted to clear the light so I could take the first unit and got upset when we said we would NOT take that unit.

ROBERT LYNN J. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Customer did not leave a comment.

YELENA C. 
Rating:
2.0

Improve customer service

DAVID T. 
Rating:
1.0

Because I was only using the truck for local use I was issued a older beat up damaged unit that should have been retired or sold. Not giving me the same standard of of a rental as every long distance one way customer I can not give a positive rating . Pleas contact me for a more informed review. 713-363-0956 after 11 am.

RANDY K. 
Rating:
3.0

The truck I rented was missing the spot mirror on the passenger side making it difficult to change lanes in traffic or to backup. When I arrived I was handed a key the first appliance dolly that was brought out to me was dmaged when I asked that it be noted on the paperwork the young lady that was "helping me" if you want to call it that said that if whoever checked me back in couldn't tell how old it was and realize the damage was also old that's when I said I wanted another undamaged dolly she rolled her eyes at me then went and got it for me. When I asked where the truck was all she said was it's out there(meaning on the lot just match the number on the keyring to the number on the truck leaving me to go find it myself amongst about 15 or 20 trucks. I think next time I'll use Budget Penzke or Hertz maybe they remember what customer service is.

William R. 
Rating:
1.0

The woman who did the sale was not friendly, she was talking on the phone and doing the sell at the same time, and I had to ask for the location of the truck, this is not the way to do business, but it's the way to lose it. the first truck she gave me has many X marks, if you charge ppl for insurance or cash for damage why these trucks are not fixed, is not that a fraud?????

ANAS M. 
Rating:
5.0

Great staff unlike other locations.

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

LARRY M. 
Rating:
4.0

Customer did not leave a comment.

EDGAR C. 
Rating:
5.0

Customer did not leave a comment.

Tamekia M. 
Rating:
4.0

James has taken this location and turned it around. It is a more positive environment. Albert was very polite and also well trained. He was trainer another person on a level one and asking questions if she understood Hire more quality people like James and Albert and this store will be ranking at #1.

DEBORAH W. 
Rating:
2.0

First of all it was very confusing trying to figure out where the customer service area was, it was not clearly marked at all. Second, you have to give "references" of 3 people, just in case they can't get a hold of you. Third, the truck they had pulled out front wasn't the one they gave me keys to, then I had to walk across their property to get the truck they did give me keys to, rather than one of their employees doing it. The customer service was subpar. They weren't rude, just not very accommodating. They had plenty of inventory and supplies, that would likely be my only reason for recommending this location to anyone else I know.

SHELLEY W. 
Rating:
4.0

Customer did not leave a comment.

Sylvia M C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
5.0

Customer did not leave a comment.

KIRK S. 
Rating:
4.0

Customer did not leave a comment.

SYLVIA C. 
Rating:
5.0

James and his staff were very helpful and accommodating as they typically are. I will continue to use this U-Haul store for my needs as long as James Zipperer is managing it.

SAMUEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
4.0

Customer did not leave a comment.

Ernestine E. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

LULA P. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

SHARON Y J. 
Rating:
5.0

Customer did not leave a comment.

LEE C. 
Rating:
5.0

Customer did not leave a comment.

HUNTER L. 
Rating:
2.0

the staff was very rude and dismissive. It would be nice if i actually felt welcomed and like they wanted to help me verses just telling me what they don't have.

ASHTON S. 
Rating:
5.0

Keep up the smiles

tommy H. 
Rating:
2.0

I wanted a 15' and was given a 10'. When I got to my storage 3 miles down the road, I learned the 10' didn't have a ramp so I had to bring it back. 7 miles and 20 mins later, I brought it back and was told I had to be charged for it. Nonetheless, I had to drive further down the road to get a 15' and ultimately paid for both. I love used U-Haul 6 times in 7 months and will now be a Penske customer simply because I was charged for their mistake. Give me my refund!

AARON H. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
5.0

The van we needed to rent was clean, filled up with gas and ready to go. The whole process was done quickly, and we were on our way. The gentleman, from whom we rented the van, was there when we returned the keys. He filled in all the return information that was needed. I don't know how you can improve on something so helpful, easy, and quick. Thanks!

HELEN B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Less mileage

SAMESHA C. 
Rating:
5.0

Parking was a little confusing

gene R. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
5.0

Customer did not leave a comment.

NORVELANDE S. 
Rating:
5.0

James was awesome. He took care of us and the staff was also very knowledgable and helpful. Thanks !!

BARDO RIVERA C. 
Rating:
3.0

Distant support personnel - cold and indifferent. Obviously did not care. I see this a lot at UHAUL.

James C. 
Rating:
3.0

Truck wasn't available as promised

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

The woman at the desk was not friendly all or helpful. I was trying to get questions answered regarding the uhaul truck and using it on the toll road. I've never drove a uhaul on the toll road. She was very short with me and not helpful at all. I was having to try and get help from a woman customer at the next window. I've been at this location before a few times and have never experienced such poor service!

CYNTHIA M. 
Rating:
4.0

Customer did not leave a comment.

Delores B.  |  Overall Experience 
Rating:
4.0

A place actually dedicated for the returning of the trailers. When it's after hours trailer return. I Suppose would be an improvement 🤔.

NIKKI ZAWASKI P. 
Rating:
5.0

Very Friendly and quick to help get me on the road

Michael V. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
1.0

Reservation was not set up the agent that wanted on me was not friendly at all. I had to return the first truck due to shacking issue in the front end. Then was told to drive thee shaking truck to another location and pick up the second truck. Was told for this inconvenience she waver the extra miles on my extra miles on my bill but that did not happen. Plus ever time i had to change my reservation the price of the rental went up.

Marvin R. 
Rating:
5.0

Customer did not leave a comment.

Lindsey N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY E. 
Rating:
5.0

This UHAUL location has been a big help during our recent move. All the staff is friendly and professional. Thanks very much for your flexibility during the "Texas Deep Freeze." I would highly recommend this location. Great job U-Haul!!!

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

The team at this location is outstanding.

Ben S. 
Rating:
5.0

Staff, facility and even the bathrooms are exceptional. I recommend u-haul storage to friends often

Shannon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron D. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
4.0

Customer did not leave a comment.

LIDIA U. 
Rating:
5.0

Customer did not leave a comment.

jw H. 
Rating:
1.0

I ordered a 10' truck from the web and when and it told me i would have to pay $86. When i went to pick up the truck they didnt have a 10' so they upgraded me to 15' for what they said was free. I had to pay $147 for the free upgraded truck that was more money. Then when i returned it after driving less than 15 miles i get hit with a $44 fuel charge. In a nut shell i will never rent from uhaul ever again.

Joey T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

ERICIA G. 
Rating:
5.0

Continue make sure that the equipment customers are renting is well maintained.

ANAAH H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JUAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

I love ❤️ the people that work they need a rise thanks

Constance B.  |  Overall Experience 
Rating:
5.0

Excellent customer service I would recommend to anyone. Thank you again and keep up your excellent service.

DALIA K. 
Rating:
5.0

The trailer squeaked all the way!

CECIL H. 
Rating:
5.0

Always be better. Always keep improving.

RICHARD F. 
Rating:
5.0

Mr. James is the best. Extremely helpful , caring and selfless. I would definitely recommend this location to friends and family.

Maya D.  |  Overall Experience 
Rating:
5.0

The original location (where I picked up the Ubox) did not provide furniture pads or a ramp. The drop-off location in Kingwood had excellent customer service!!! They were amazing! Such a great team to do business with! Thank you Kingwood Uhaul!!!

Jade S. 
Rating:
5.0

Customer did not leave a comment.

DARRELL W. 
Rating:
5.0

Customer did not leave a comment.

Rachel F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

LINDA L.  |  Overall Experience 
Rating:
2.0

Not one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, “help her”. I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.

Rhonda S.  |  Online Move In 
Rating:
5.0

Good experience. Good Mgrs.

Greg T.  |  Overall Experience 
Rating:
5.0

Friendly staff and management. Clean premises and facilities.

Samuel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

I didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.

Anna V.  |  Overall Experience 
Rating:
5.0

I want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.

Teresa A.  |  Overall Experience 
Rating:
4.0

Ended my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.

Bruno W.  |  Overall Experience 
Rating:
2.0

I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.

FELECIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia K.  |  Overall Experience 
Rating:
5.0

Brent took care of everything for us. He is very courteous and professional

Robbie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia K.  |  First Impressions 
Rating:
5.0

Great customer service

julia h.  |  Overall Experience 
Rating:
5.0

Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!

Thomas D.  |  First Impressions 
Rating:
5.0

khrys very friendly helpful

ANGEL C.  |  First Impressions 
Rating:
5.0

I am very satisfied with the rates and overall service

Deborah L.  |  First Impressions 
Rating:
5.0

Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.

Lindsey N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

The staff was friendly and understood me.

Sylvia M C.  |  First Impressions 
Rating:
5.0

I really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.

Corissa P.  |  Overall Experience 
Rating:
3.0

Went a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient

Raymond R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLLIE G.  |  Overall Experience 
Rating:
5.0

Alexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.

DEBORAH K.  |  First Impressions 
Rating:
4.0

Inside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.

linda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcus f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA A.  |  Overall Experience 
Rating:
5.0

The staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!

juan joseph w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alyce O.  |  Overall Experience 
Rating:
5.0

I have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry w.  |  Overall Experience 
Rating:
5.0

Staff very helpful and nice

Constance B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance B.  |  First Impressions 
Rating:
5.0

Ava was amazing and very helpful with getting us a uhaul truck and storage also was very funny I enjoyed my visit

Gloria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA C.  |  Overall Experience 
Rating:
5.0

Thank you for being there during the time I needed storage.

james m.  |  Overall Experience 
Rating:
5.0

Great service and location.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean G.  |  First Impressions 
Rating:
4.0

Kayla was very helpful and informative.

Alvin B.  |  First Impressions 
Rating:
5.0

Since the beginning the manager was very helpful and willing to answer all of my questions. Once I was transfer to an associate I also received the same treatment.- I will highly recommend this location.

hugo m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lenora W.  |  Overall Experience 
Rating:
5.0

Great service. Great staff. Very professional and very personable!

Buddy S.  |  First Impressions 
Rating:
4.0

Had to wait a long time, but other than that my experience was Great!!

Aisha W.  |  Overall Experience 
Rating:
5.0

This is my first time renting from u-haul Staff was very helpful. Would do it again

Mary G.  |  First Impressions 
Rating:
5.0

Excellent service/attention plus the flexibility of after hours access.

leopoldo c.  |  First Impressions 
Rating:
5.0

They were very helpful and went the extra mile to assist me.

royce b.  |  First Impressions 
Rating:
5.0

Thanks for the excellent service

Elizabeth J.  |  Overall Experience 
Rating:
5.0

So helpul and friendly atmosphere

ELEANOR D.  |  Overall Experience 
Rating:
5.0

My experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.

william c.  |  First Impressions 
Rating:
5.0

I have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.

Eoines E.  |  First Impressions 
Rating:
5.0

The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.

Kenneth C.  |  First Impressions 
Rating:
1.0

It took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay for

JULIE S.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff.

Tracey C.  |  First Impressions 
Rating:
1.0

Every time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.

margo l.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.

Elizabeth R.  |  Overall Experience 
Rating:
1.0

ABSOLUTELY TERRIBLE!! D

daniel t.  |  Overall Experience 
Rating:
1.0

My mother’s credit card was stolen and charged by Uhaul employees.

Jaylah P.  |  Overall Experience 
Rating:
1.0

lock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay

Keyandria S.  |  First Impressions 
Rating:
5.0

Thanks

constance b.  |  Overall Experience 
Rating:
4.0

Well staffed and maintained facility. Location is easy to get to.

DAVID J.  |  Overall Experience 
Rating:
5.0

The sliding doors were broken to get in to storage area

Benjamin M.  |  Overall Experience 
Rating:
5.0

Both Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!

ivan t.  |  First Impressions 
Rating:
1.0

There was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.

juan s.  |  Overall Experience 
Rating:
4.0

I like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.

Lisa W.  |  Overall Experience 
Rating:
5.0

Great customer service! The front desk staff was very knowledgeable about the services

Juan A.  |  First Impressions 
Rating:
5.0

Jeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint

steven v.  |  Overall Experience 
Rating:
3.0

Not sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.

rob m.  |  Overall Experience 
Rating:
5.0

Great experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit

Jason K.  |  Overall Experience 
Rating:
2.0

Was supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.

ronald k.  |  Overall Experience 
Rating:
2.0

Prices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper

Danyale B.  |  Overall Experience 
Rating:
5.0

The staff is very helpful. understanding, and empathetic; we appreciate you.

PAUL M.  |  First Impressions 
Rating:
5.0

I really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!

DAYNA C.  |  Overall Experience 
Rating:
5.0

All the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!

Milo M.  |  First Impressions 
Rating:
5.0

Staff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.

Deneen C.  |  First Impressions 
Rating:
5.0

Have a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help

Jose H.  |  Overall Experience 
Rating:
5.0

Staff was very nice

elijah g.  |  First Impressions 
Rating:
5.0

Great Job!

REBECCA K.  |  Overall Experience 
Rating:
5.0

Your Staff is extremely courtious and Very Helpful thank you

John M.  |  First Impressions 
Rating:
3.0

Generally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).

Brian T.  |  Overall Experience 
Rating:
3.0

Renting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.

PAMELA JUSTICE A.  |  Overall Experience 
Rating:
4.0

Card key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E

Doug T.  |  Overall Experience 
Rating:
1.0

Worst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.

Aprille E.  |  Overall Experience 
Rating:
3.0

My move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!

Brenda D.  |  Overall Experience 
Rating:
5.0

Extremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Thank you.

DEBORAH V.  |  Overall Experience 
Rating:
5.0

Friendly and awesome at what they do.

Roshelle B.  |  Overall Experience 
Rating:
2.0

2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time

MARCELLA SUE J.  |  Overall Experience 
Rating:
1.0

worse place ever !

Maria S.  |  Overall Experience 
Rating:
5.0

Ashley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.

Ella C.  |  Overall Experience 
Rating:
5.0

very good experience

JODY R.  |  Overall Experience 
Rating:
5.0

I would rent from this facility again.

Lynda C.  |  Overall Experience 
Rating:
1.0

Horrible experience.

jennifer b.  |  Overall Experience 
Rating:
4.0

the online payment option was NEVER working.

Samantha H.  |  Overall Experience 
Rating:
1.0

Terrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.

myrna i.  |  Overall Experience 
Rating:
3.0

Never any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anything

Anne M.  |  Overall Experience 
Rating:
3.0

In the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.

JUDY F.  |  Overall Experience 
Rating:
5.0

Great Service

Neville K.  |  Overall Experience 
Rating:
5.0

staff was very helpful and friendly Get there early,

Eli R.  |  Overall Experience 
Rating:
5.0

Great Staff

CLAY F.  |  Overall Experience 
Rating:
5.0

Thank you for great service

Debra F.  |  Reservation 
Rating:
5.0

I had no problem everything wasexcellent

sybil b.  |  Overall Experience 
Rating:
1.0

MY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERE

CHRISTINA j.  |  Overall Experience 
Rating:
1.0

Will never use your services again!!!!!!

ALTON R.  |  Overall Experience 
Rating:
5.0

Good rate for the value

Gerald R.  |  Overall Experience 
Rating:
5.0

Facilities were always clean especially the restroom

Jaymie H.  |  Overall Experience 
Rating:
4.0

LADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXP

Terry A.  |  Overall Experience 
Rating:
5.0

Great location.

Raymond G.  |  Overall Experience 
Rating:
4.0

Good place to use for storage, as well as, for renting moving supplies.

lois m.  |  Overall Experience 
Rating:
5.0

Had a good experience everything was convenient for our move

Randall c.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly. I will use them again if I have any storage needs!!

Gary A.  |  Overall Experience 
Rating:
5.0

outstanding service

TERRY R.  |  Overall Experience 
No reviews have been submitted for this location.

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