Not one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, “help her”. I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.

Good experience. Good Mgrs.

Friendly staff and management. Clean premises and facilities.

I didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.

I want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.

Ended my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.

I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.

Brent took care of everything for us. He is very courteous and professional

Great customer service

Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!

khrys very friendly helpful

I am very satisfied with the rates and overall service

Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.

The staff was friendly and understood me.

I really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.

Went a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient