Customer Reviews for U-Haul Moving & Storage of Kingwood

5706 reviews

22250 Hwy 59 N   Kingwood, TX 77339

(281) 358-8646

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(281) 358-8646

22250 Hwy 59 N
Kingwood, TX 77339

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All of the people that I dealt with at the Kingwood location were all very courteous, professional, and I will definitely recommend them to everyone I know. The only improvement I can think of is a minor one. Have somebody lubricate the hitch mechanism. The one I got was dry as a bone and slightly rusted. I put a little penetrating oil on it and it worked as designed, and I had no issues.

JEFFREY F. 
Rating:
3.0

upgrade your software system, the guys in that store had several system crashes that day and it left customers standing and waiting around for ages. You need to upgrade your booking in system. James was doing everything he could to keep people happy but obviously having a queue of people with systems down is not a good place to be. Spend some money and upgrade your systems.

SHERARD H. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY O. 
Rating:
5.0

Thank you.

Eddy F.  |  First Impressions 
Rating:
4.0

Friendly, professional folks.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Sharon P.  |  Overall Experience 
Rating:
3.0

Keys weren't ready in the dropbox, I couldn't begin to take my selfie/driver's license photo until I arrived even though I've used Uhaul before so my information is still valid. Instructions on where to find the dropbox were unclear, should direct the customer back to the building once they have located the vehicle and inspected it. The app should have a link to return on the same page as the final step for picking up the vehicle so that the user can navigate directly to the return page once they have completed their rental without returning to the homepage.

Cory W. 
Rating:
5.0

Make sure the trailer is sealed from being able to leak. We rented a 5x8 closed in trailer specifically to keep our valuables from getting wet. The trailer leaked quite a bit when driving through rain leaving our items soaked and with black residue all over them.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
3.0

Vehicle would vibrate & shudder at listed highway speeds, gas gauge was incorrect, filled tank to the brim and vehicle shows 3/4, overheating, with light registered on dashboard, Tires had no grip, needed replacement.. Also paid for safe move with roadside assistance, Called multiple times and was put on hold for over an hour, Good Samaritan helped me , and was able to drop truck off at facility.. called and left a message with operator who stated she would annotate account with my experience with the equipment, and how roadside assistance didn't HELP!! Was told I would be charged an extra day for equipment . Understood ( hot weather and conditions in Austin made for an extended move!! But I don't believe that I should be charged any extra for the day for safe move, since Roadside assistance never helped me!! When I NEEDED THE HELP

ELVIN P. 
Rating:
2.0

Poor customer service Needs truck maintenance

AYAZ A. 
Rating:
3.0

Customer did not leave a comment.

Miriam L. 
Rating:
2.0

Truck keys of rented truck were never found. 3 trucks were given to me and none of them had keys. Finally they one set of keys to work, but because they kept changing contracts did write correct gas amount in truck(it was missing 1/4 of tankgas) and mileage was also incorrect ( 17 extra miles that I was charged) on my credit card and of course I had to fill up tank with $21 to return truck. A complete mess. Mgr don't know what a hell they are doing.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
4.0

Customer did not leave a comment.

larry H. 
Rating:
3.0

In the past when I rented from this location, my rental was brought to a certain area on the property for me to access. This particular day, the vehicle was not brought to me, I had to locate it and drive it out from among the other rental trucks.

LORI G. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMAD AIMAN K. 
Rating:
3.0

Don't make customers stand around waiting on employees for 20 min to return a truck

DONALD R. 
Rating:
5.0

The ladies who help me yesterday and today, 100% friendly and nice. Congratulations. Excellent service. Your equipment is in a very good condition.

maria T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Claude was very knowledgeable and helpful. Great service!!

Scott H. 
Rating:
5.0

They know their business well.

Ramon C L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

betty F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

Show the customer where the car is parked. I had to look for it among many cars

Abednego W. 
Rating:
5.0

Customer did not leave a comment.

LOLITA B.  |  Overall Experience 
Rating:
3.0

I wanted to give this location 5 stars, but I had issues when I picked up the trailer. I would rent from this location again despite the issues. A huge shout out goes to Joyce! She needs a raise because she is the only person there that understands operations and customer service. I had reserved a small covered trailer one week in advance. When I arrived, my trailer had been rented out and there were no other trailers except the larger 6 x 12. I ended up getting the larger trailer at the small trailer price. Joyce had to correct the paperwork a couple of times but was extremely professional and nice about the inconvenience and delay. The trailer was in great condition and performed well during an out of state trip. Upon return, Joyce was outside and handled the trailer removal and return process. Joyce is going above and beyond and needs to be recognized for her efforts. Also, this location would thrive with 5 stars if they hired more employees like her.

christopher R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin E. 
Rating:
5.0

Customer did not leave a comment.

Narayanan M. 
Rating:
5.0

Air conditioner doesn't cool the cab and steering pulls to the right. Pick up and drop off easily done by nice, helpful employees.

Dev U. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

napoleon P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY F. 
Rating:
3.0

Customer did not leave a comment.

van C. 
Rating:
5.0

Fix your app

John S. 
Rating:
4.0

I had an okay experience. Workers were nice. However, I don't think I will use U-Haul again. It was a little more than what I cared to spend.

Ralph I. 
Rating:
1.0

Impossible to change anything about reservation without going in person. Calling is awful. No one ever picks up the phone. Then going in, it's mostly empty. Do they even have a phone plugged in? I tried sending a message through the website, but nobody replied. The chat person said they couldn't change anything either. Moving on, I made a reservation and added the suggested add-ons like mattress covers, and then was told they'd be in the truck. They weren't. I signed up for mobile pickup. Showed up clicked the message and checked in, then was told I needed to wait until they opened and talk to someone. The truck was there, but I guess no one had set it up for a mobile pickup?

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

BLAKE M. 
Rating:
5.0

I have always had great service. James has helped me many times and provides professional interaction

GREGG H. 
Rating:
5.0

Customer did not leave a comment.

MAX B. 
Rating:
5.0

BEST uhaul experience I've had, tires on the auto transport trailer as the straps were in VERY good condition, staff was very helpful and professional !

JUAN V. 
Rating:
5.0

The passenger side door didn't lock

SUSAN P. 
Rating:
5.0

Seamless return.

JOACHIM L. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA B. 
Rating:
4.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

The guy checking the truck was friendly and talkative. Very enjoyable

Gabe E. 
Rating:
5.0

Customer did not leave a comment.

FLOR A. 
Rating:
3.0

Need more people to work. Had to wait to rent one and drop off also

DHIREN B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA M. 
Rating:
3.0

U-haul should communicate better with their customers. The preferred location should have called me immediately that they didn't have our truck. The Summerwood location did not help us locate a new truck. They said U-Haul would call, we waited an hour and I finally called them. We had movers waiting on us, it cost us extra money because of the running around to get another truck.

STEVEN H. 
Rating:
5.0

Ann was great!!

JOHN W. 
Rating:
5.0

This is my 3rd or 4th rental experience from this location. Always excellent!

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

DONELLE W. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer service was great. I was helped pretty quickly and able to move what I needed. Thank you!😊

Regina J. 
Rating:
5.0

Customer did not leave a comment.

Jamison S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

GILBERTO G. 
Rating:
5.0

Customer did not leave a comment.

janet L. 
Rating:
1.0

Your on line return is a joke. Your website would not let me attach pictures of mileage and fuel level but you guys want to charge me for that.

DANIEL H. 
Rating:
5.0

Very easy efficient pickup and return. Booked online. Quick service. No complaints.

Wiliam B. 
Rating:
5.0

Customer did not leave a comment.

KELLIE C. 
Rating:
5.0

Customer did not leave a comment.

Alfredo Q. 
Rating:
4.0

I would have liked to have a saying in the unit. It was automatically selected for me. I would have preferred a lower level unit.

Enya R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TREMAYNE D. 
Rating:
5.0

Customer did not leave a comment.

Janice D. 
Rating:
5.0

Outstanding Customer Service.

ronald w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jordan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MARIE S. 
Rating:
4.0

Customer did not leave a comment.

Jessica T.  |  First Impressions 
Rating:
5.0

I've had to drop trucks off twice at this location. The second time was particularly speedy, and the personnel were very friendly. The other time was fine, if not notably above par. They are very efficient at this location, overall.

Ron B. 
Rating:
5.0

Customer did not leave a comment.

pearle O. 
Rating:
5.0

truck had mechanical issues. Alarm sounded 3 times and the truck went into slow motion mode at 35 mph. James Zipperer compensated me for some of my aggravation,

WILLIAM H. 
Rating:
5.0

Dropped off two trucks there and the employees greeted me and ensured it was checked in quickly and efficiently.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

VOTTO G. 
Rating:
5.0

Customer did not leave a comment.

LOLITA B.  |  First Impressions 
Rating:
2.0

They would not adjust our rate after we cleared out one of the two units we were renting, but they did mark the same empty unit as available to rent.

Alvin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
5.0

Absolutely the best customer service and people here! I have nothing but praise for this location.

REBECCA P. 
Rating:
5.0

The lady that helped me was very nice and friendly

MARY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Outstanding Customer Service!!!

ronald W. 
Rating:
4.0

Use masks when customers prefer or also wear masks.

Eric Q. 
Rating:
5.0

Customer did not leave a comment.

Melissa M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

truck need some work

Ryan C. 
Rating:
1.0

Customer service was very poor Albert and Joyce was not concerned about they forgot to put our truck on 24/7 share to pick up Sunday morning for 7am had to call customer service and wait two hours until the store opened. We had movers waiting and had to pay them for two hours not even moving our items. This location and the people that work there needs more training and take proud in what they do Albert was very rude and he walks off when you are talking to him he is not a people person Joyce did apologize for her wrong. Albert needs more training he just don't care about the customers it's a shame. We will never use Uhaul again I will go to budget or Penske and pay more money for better service.

Timmothy P. 
Rating:
5.0

Nothing on the return. But my pickup location was changed from a normal location to a neighborhood location at the last minute. The neighborhood location. Did not have everything I needed for the rental. I had to go to Walmart. I would not recommend U-haul because of this.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN A. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Service was above & beyond.

RAMON M. 
Rating:
5.0

Customer did not leave a comment.

NOAH A. 
Rating:
5.0

Very nice people to deal with.

LARRY WAYNE C. 
Rating:
5.0

The first location we tried to rent from was not an established uhaul brand location, it was a storage locker business that also rented out uhauls. When we arrived at the first location they had no truck for us, we had to wait for an uber to go to the Kingwood location. The service we received in Kingwood is some of the best customer service I have ever had. All 3 employees, one of them was the manager, were in a great mood and really made our morning go from horrible to great in a matter of minutes. We explained we were driving from Texas to Minnesota and asked if they had any 15 footers that were on the newer/nicer side and without even having to look at the inventory the manager knew exactly what truck to give us and it was almost brand new with around 8,000 miles. He was clearly a manager who worked with and alongside his employees and didn't just delegate work to be done. To improve things for the next customer I would say to pull the relationship of renting uhauls at Move It Self Storage Atascocita in Humble TX. I would say that every other store should have the same model as the Kingwood location!

Nicholas A. 
Rating:
1.0

I was overcharged and nothing was explained to me until I returned the vehicle for the day and was charged $170 for less than

Heather M. 
Rating:
3.0

James, the guy who helped me, always tries so hard every time I am in there and give every customer 100%. If he's not the manager then he should be. But it's always very, very slow in there and I dread going in. The only reason I did not use the outside check out is because I had trouble with the UHaul software. I have trouble with the software every time, without exception.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EUGENIO V. 
Rating:
5.0

Customer did not leave a comment.

Judith K. 
Rating:
5.0

Awesome service by the team in Kingwood. I highly recommend them and U-Haul.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

FURQAN B. 
Rating:
5.0

Customer did not leave a comment.

Larry U.  |  Overall Experience 
Rating:
1.0

Make sure that your CSR knows the policy for the $50 guarantee. I did not get the trailer on the day or location that it was promised. The CSR that I talked to at the 800 number argued with me about claiming the guarantee. P.S., The equipment and service was great. I said no above to get you to read my comments.

John M. 
Rating:
5.0

Customer did not leave a comment.

JASON T. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

ALLEN G. 
Rating:
5.0

Staff were very respectful and handy

Maurisa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBORAH K.  |  First Impressions 
Rating:
1.0

I cannot access my unit

Taylor M.  |  First Impressions 
Rating:
5.0

This has been a wonderful experience. The complete staff have been helpful and courteous. I would highly recommend this location if you are needing any storage. The gentleman at the desk was quick with it, and really gave me a good experience. Thank you for being here for me during this time. Keep up the great work!

ROCHELLE J.  |  First Impressions 
Rating:
5.0

On my move in date I met with Mr James he showed me good customer service and one night I came after hours to my storage and he was just a phone call away to help me understand how to use my access card thanks.

linda b.  |  First Impressions 
Rating:
5.0

I think you need more people working the front office every time I had to go in there I had to wait in line over 10 to 15 minutes because they are on the phone making reservations for trucks and answering a lot of questions and I feel if I am there in person I should be tended to first and the person on the phone should be placed on hold.

cheryl c.  |  Overall Experience 
Rating:
5.0

Well ventilated, great prices and 24/7 access. Can’t beat that !

Keyla L.  |  Overall Experience 
Rating:
5.0

They are all amazing!!

Brandon C.  |  Overall Experience 
Rating:
4.0

I had made a reservation about 2 weeks ago that was not in the system, which made us have to use two units, in worse locations, and purchase another lock. But, other than that issue, the staff was helpful and professional.

johnathan g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nakiya w.  |  Overall Experience 
Rating:
5.0

Melissa provided excellent customer service

Ikea M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N.  |  First Impressions 
Rating:
4.0

My only issue was the close out process. We cleaned out our unit and had to leave town and the office was extremely busy, we could not wait around. I tried to call the next day and never could get anyone on the phone to help.

Carol M.  |  Overall Experience 
Rating:
5.0

Melissa is super friendly and helpful!

Carol C.  |  First Impressions 
Rating:
3.0

Storage building to small

Terry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Minnie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lashanner J.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

shane w.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Denise H.  |  First Impressions 
Rating:
2.0

The worst part about it so far has been that I originally was not told the “free first month” was only for a 2nd floor storage unit. I wasn’t told this until the day before I moved-in. I was also told 24 hours before my move-in that the size unit I wanted was not available. I should’ve been told this long before. I had to get a smaller unit, on the 2nd floor, and I’m hardly able to access it. My login card and code do not work, and the office people could not figure it out and ultimately weren’t able to get me one. With hours closing at 10 and my work schedule weird, that kinda sucks. I would not recommend this location. The people have been friendly, but the operations are not smooth at all.

Denise H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffery f.  |  Overall Experience 
Rating:
4.0

Need to fix pin access on bldg c. Need to have a trash can in buildings

ladonna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Elita R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia M C.  |  Overall Experience 
Rating:
5.0

James and his staff were very helpful and accommodating as they typically are. I will continue to use this U-Haul store for my needs as long as James Zipperer is managing it.

SAMUEL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Delores B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindsey N.  |  Overall Experience 
Rating:
5.0

Staff, facility and even the bathrooms are exceptional. I recommend u-haul storage to friends often

Shannon M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUAN M.  |  First Impressions 
Rating:
5.0

I love ❤️ the people that work they need a rise thanks

Constance B.  |  Overall Experience 
Rating:
5.0

Mr. James is the best. Extremely helpful , caring and selfless. I would definitely recommend this location to friends and family.

Maya D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel F.  |  Overall Experience 
Rating:
5.0

Excellent customer service

LINDA L.  |  Overall Experience 
Rating:
2.0

Not one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, “help her”. I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.

Rhonda S.  |  Online Move In 
Rating:
5.0

Good experience. Good Mgrs.

Greg T.  |  Overall Experience 
Rating:
5.0

Friendly staff and management. Clean premises and facilities.

Samuel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david m.  |  Overall Experience 
Rating:
5.0

I didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.

Anna V.  |  Overall Experience 
Rating:
5.0

I want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.

Teresa A.  |  Overall Experience 
Rating:
4.0

Ended my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.

Bruno W.  |  Overall Experience 
Rating:
2.0

I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.

FELECIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia K.  |  Overall Experience 
Rating:
5.0

Brent took care of everything for us. He is very courteous and professional

Robbie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia K.  |  First Impressions 
Rating:
5.0

Great customer service

julia h.  |  Overall Experience 
Rating:
5.0

Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!

Thomas D.  |  First Impressions 
Rating:
5.0

khrys very friendly helpful

ANGEL C.  |  First Impressions 
Rating:
5.0

I am very satisfied with the rates and overall service

Deborah L.  |  First Impressions 
Rating:
5.0

Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.

Lindsey N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  Overall Experience 
Rating:
5.0

The staff was friendly and understood me.

Sylvia M C.  |  First Impressions 
Rating:
5.0

I really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.

Corissa P.  |  Overall Experience 
Rating:
3.0

Went a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient

Raymond R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcus f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OLLIE G.  |  Overall Experience 
Rating:
5.0

Alexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.

DEBORAH K.  |  First Impressions 
Rating:
4.0

Inside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.

linda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

marcus f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA A.  |  Overall Experience 
Rating:
5.0

The staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!

juan joseph w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alyce O.  |  Overall Experience 
Rating:
5.0

I have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.

Anthony G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry w.  |  Overall Experience 
Rating:
5.0

Staff very helpful and nice

Constance B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance B.  |  First Impressions 
Rating:
5.0

Ava was amazing and very helpful with getting us a uhaul truck and storage also was very funny I enjoyed my visit

Gloria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA C.  |  Overall Experience 
Rating:
5.0

Thank you for being there during the time I needed storage.

james m.  |  Overall Experience 
Rating:
5.0

Great service and location.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sean G.  |  First Impressions 
Rating:
4.0

Kayla was very helpful and informative.

Alvin B.  |  First Impressions 
Rating:
5.0

Since the beginning the manager was very helpful and willing to answer all of my questions. Once I was transfer to an associate I also received the same treatment.- I will highly recommend this location.

hugo m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lenora W.  |  Overall Experience 
Rating:
5.0

Great service. Great staff. Very professional and very personable!

Buddy S.  |  First Impressions 
Rating:
4.0

Had to wait a long time, but other than that my experience was Great!!

Aisha W.  |  Overall Experience 
Rating:
5.0

This is my first time renting from u-haul Staff was very helpful. Would do it again

Mary G.  |  First Impressions 
Rating:
5.0

Excellent service/attention plus the flexibility of after hours access.

leopoldo c.  |  First Impressions 
Rating:
5.0

They were very helpful and went the extra mile to assist me.

royce b.  |  First Impressions 
Rating:
5.0

Thanks for the excellent service

Elizabeth J.  |  Overall Experience 
Rating:
5.0

So helpul and friendly atmosphere

ELEANOR D.  |  Overall Experience 
Rating:
5.0

My experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.

william c.  |  First Impressions 
Rating:
5.0

I have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.

Eoines E.  |  First Impressions 
Rating:
5.0

The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.

Kenneth C.  |  First Impressions 
Rating:
1.0

It took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay for

JULIE S.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff.

Tracey C.  |  First Impressions 
Rating:
1.0

Every time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.

margo l.  |  Overall Experience 
Rating:
5.0

The employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.

Elizabeth R.  |  Overall Experience 
Rating:
1.0

ABSOLUTELY TERRIBLE!! D

daniel t.  |  Overall Experience 
Rating:
1.0

My mother’s credit card was stolen and charged by Uhaul employees.

Jaylah P.  |  Overall Experience 
Rating:
1.0

lock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay

Keyandria S.  |  First Impressions 
Rating:
5.0

Thanks

constance b.  |  Overall Experience 
Rating:
4.0

Well staffed and maintained facility. Location is easy to get to.

DAVID J.  |  Overall Experience 
Rating:
5.0

The sliding doors were broken to get in to storage area

Benjamin M.  |  Overall Experience 
Rating:
5.0

Both Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!

ivan t.  |  First Impressions 
Rating:
1.0

There was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.

juan s.  |  Overall Experience 
Rating:
4.0

I like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.

Lisa W.  |  Overall Experience 
Rating:
5.0

Great customer service! The front desk staff was very knowledgeable about the services

Juan A.  |  First Impressions 
Rating:
5.0

Jeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint

steven v.  |  Overall Experience 
Rating:
3.0

Not sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.

rob m.  |  Overall Experience 
Rating:
5.0

Great experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit

Jason K.  |  Overall Experience 
Rating:
2.0

Was supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.

ronald k.  |  Overall Experience 
Rating:
2.0

Prices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper

Danyale B.  |  Overall Experience 
Rating:
5.0

The staff is very helpful. understanding, and empathetic; we appreciate you.

PAUL M.  |  First Impressions 
Rating:
5.0

I really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!

DAYNA C.  |  Overall Experience 
Rating:
5.0

All the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!

Milo M.  |  First Impressions 
Rating:
5.0

Staff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.

Deneen C.  |  First Impressions 
Rating:
5.0

Have a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help

Jose H.  |  Overall Experience 
Rating:
5.0

Staff was very nice

elijah g.  |  First Impressions 
Rating:
5.0

Great Job!

REBECCA K.  |  Overall Experience 
Rating:
5.0

Your Staff is extremely courtious and Very Helpful thank you

John M.  |  First Impressions 
Rating:
3.0

Generally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).

Brian T.  |  Overall Experience 
Rating:
3.0

Renting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.

PAMELA JUSTICE A.  |  Overall Experience 
Rating:
4.0

Card key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E

Doug T.  |  Overall Experience 
Rating:
1.0

Worst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.

Aprille E.  |  Overall Experience 
Rating:
3.0

My move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!

Brenda D.  |  Overall Experience 
Rating:
5.0

Extremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Thank you.

DEBORAH V.  |  Overall Experience 
Rating:
5.0

Friendly and awesome at what they do.

Roshelle B.  |  Overall Experience 
Rating:
2.0

2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time

MARCELLA SUE J.  |  Overall Experience 
Rating:
1.0

worse place ever !

Maria S.  |  Overall Experience 
Rating:
5.0

Ashley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.

Ella C.  |  Overall Experience 
Rating:
5.0

very good experience

JODY R.  |  Overall Experience 
Rating:
5.0

Thank you for great service

Debra F.  |  Reservation 
No reviews have been submitted for this location.

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