Customer Reviews for U-Haul Moving & Storage of Kingwood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kingwood

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DARRELL W.
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Customer did not leave a comment.

MICHELLE C.
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Don't tell ppl you gonna reimburse them for the gas if they bring back with more in it them was when rented and what you tell ur customers when renting from you the hidden charges or ect.

JACK W.
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There won't be a next rental. I was paying for my rental every day and they act like I have stolen the u-haul. I paid over a thousand dollars for the rental and they made me feel like I have stolen it so I wouldn't be back

Brett W.
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The staff at this location was awesome. Special recognition to Heidi and Ann. The truck I rented was not that great. I could see daylight through the top of the door jamb. It leaked air so bad the sound hurt my ears

LARRY JOE JR F.
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Location seems overcrowded with boxes making it difficult to do business at the counter. Staff is very helpful.

MARY M.
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Wow, 'EVERY' aspect of my experience was excellent. The vehicle was clean, worked great, etc. Everyone there was prompt, professional, and their kind helpful manner was AMAZING! Please let whoever needs to know that the service was beyond any expectation by everybody, from the agent at the desk who located exactly what we needed, to the gentleman that got the the truck for us. By the way, it was freezing and raining! You are very fortunate to have employees that represent UHAUL in such a favorable manner. Thank You, please let them know...

NORA M.
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Customer did not leave a comment.

LITO J.
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Customer did not leave a comment.

MICHELLE GONZALE H.
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The location is great and the employees were helpful. My only issue is with the U-haul application. I tried to do the self check-in on the app, but could not get passed a certain point to take a photo of the liscense. We ended up having to go inside and check-in face to face.

MOSES A.
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The general manager provided quality and exceptional service and I would recommend this location to others. The only reason I have to give it a 4 star is because I wasn't treated well by one of the workers name Melissa . She was very rude to me and was not trying to work with me or my situation at the time. The Gm called the next day and perfected my experience with the location.

FREDERICK F.
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Customer did not leave a comment.

WILLIAM T.
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Heidi was a great help! She made everything easy. Will rent again the next time I need a rental truck.

Noel C.
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I arrived to pick up the equipment on friday, it took almost an hour to finish transaction, because there was a counter service person taking a very long tome to complete the person in front of me (only one person doing counter service) the person attending the counter was steadily joking and laughing with her customer, not being mindful of other customers in need of help, I believe in being cordial and even having polite conversation with your customers , but not joking and carrying on while ypu have 6 or 7 customers waiting, some even came into the store and noticed what was going on and left in frustration, perhaps the counter lady was understaffed, but she still needed to try her best to help others as quickly as possible, personally, I think she was dragging her feet to compel customers to complain about the lack of available personnel at the counter, (just my opinon)

JAMES C.
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The VC manager James did a great job and was very understanding of my situation and worked with me .try Kingwood

Gerald P.
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Customer did not leave a comment.

JOHN S.
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Had to go to the third tow Dolly to find a serviceable one. Also, corporate, requiring three phone numbers is absurd. Who does that? It is prying and offensive.

SHATEEKA D.
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No improvements at this time. Overall satisfied with my experience.

CONSTANCE B.
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Customer did not leave a comment.

KRISTEN G.
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Gentleman that helped us return the truck was very professional and helpful. Process was quick and easy.

ROSS S.
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Customer did not leave a comment.

MARK E.
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Customer did not leave a comment.

RICHARD F.
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We tried to access our unit after hours with our key card, but both the sliding doors and the swinging door where locked with dead bolts? Why are the doors locked if we are supposed to have 24 hour access?

ERIK S.
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AMAZING STAFF!!!! Love them

BRANDON L.
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Customer did not leave a comment.

ROSALEE M.
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Everything and everyone was absolutely perfect.

MICHAEL S.
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Customer did not leave a comment.

KISHA J.
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Customer did not leave a comment.

ROBERT P.
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Customer did not leave a comment.

Alicia L.
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Customer did not leave a comment.

John A.
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Make sure the locks for the 24/7 service work. Mine didn't and I had to wait an hour for someone to come open it. The manager who came after hours to help was very nice and apologetic, but the rental was still late and threw off my schedule for the day.

Kenneth H.
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Customer did not leave a comment.

TERRY A.
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Customer did not leave a comment.

RICHARD D.
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Customer did not leave a comment.

JESSICA M.
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Customer did not leave a comment.

Blake A.
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Customer did not leave a comment.

WILLIAM EUGENE S.
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Tell your IT people that shutting down the servers for maintenance during busy hours doesn't help your business.

CALVIN B.
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Customer did not leave a comment.

CURTIS D.
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Customer did not leave a comment.

Patrick W.
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Customer did not leave a comment.

JAMES C.
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Customer did not leave a comment.

Rachel F. | Overall Experience |
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Customer did not leave a comment.

William B.
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The truck was blocked in and it took extra time to return to the office and have an attendant move the truck that was blocking us.

FREDERICK H.
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Good service All around

DANA W.
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The original person who helped us could use more training-- he didnt seem to familiar with what he was doing. Others were standing around or helping others, and would just look over at him and attempt to tell him what to do while they were helping someone else.

walter G.
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Nothing

JAMES T.
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Customer did not leave a comment.

DENISE W.
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Great!

WAYLON B.
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I told the crew there about the truck and they really had nothing to say about it. (Like the didn't care at all) but other than it was good at the kingwood location.

JESUS D.
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The staff was fast and Curtious, easiest location to place a reservation, pickup and drop off, without a single issue. Highly recommend this location .

JASON Y.
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Some employees still don't wear masks when interacting with customers and customers aren't required to wear masks.

CARLOS M.
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Nice service, good and clean place , equipment fast services 👍

Timothy C.
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Educate customer on use of equipment, in this case auto tower. I had to ask and still got limited advice.

RODNEY D M.
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Customer did not leave a comment.

SUSAN T.
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Customer did not leave a comment.

JANET R.
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Fellow we dealt with was great!

LINDA L. | Overall Experience |
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Excellent customer service

DON P.
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Customer did not leave a comment.

JAMES H.
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Fix the issue with your www.uhaul.com/share site so it recognizes the users location. I was unable to check my truck in using your app / site and was charged $20.00 Also, the employees should be wearing masks inside the counter area and no one was the day before my rental when I went to reserve the truck.

Linda L.
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Excellent customer service

JIMMY S.
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Customer did not leave a comment.

Johnny J.
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Make other customers wait back in line when they already completed their transaction. Especially when I already completed my reservation and checked in before I got to the counter.

ALICIA W C.
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Customer did not leave a comment.

ROBBIE B.
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Customer did not leave a comment.

ROBBIE B.
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Customer did not leave a comment.

JEFFREY M.
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Customer did not leave a comment.

Anthony L.
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Everything was fine. I've been coming to this location many years and had nothing but great and professional services. I did go online this last time and then noticed that their stars wasn't representative of the care that I've received. Please take a moment to share your positive feedback......I haven't in the past but going forward I will.

MICHAEL T.
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It's too expensive!

YVETTE P.
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No improvement is necessary the staff is always friendly and the manager James is awesome and very professional keeps the staff moving with great customer service.. Highly recommend this location

VICTOR V.
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Customer did not leave a comment.

MARIA S.
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Customer did not leave a comment.

KATHRYN N.
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Customer did not leave a comment.

KENNETH O.
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Customer did not leave a comment.

michael M.
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Customer did not leave a comment.

Rhonda S. | Online Move In |
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Not one employee was wearing a mask. When i walked in two employees stood there talking and when the third employee walked in he said, “help her”. I reserved a furniture dolly and didn't receive it and nothing was mentioned about a credit, although once I mentioned it it was credited. I was given a truck with 7/8 tank of gas and when i turned it back in it was reported that it was empty, i drove less than 10 miles and also put more gas in so someone had to verify. Why not just start the day with the tanks full and the customer return it the same way. 7/8 is not the easiest to guess.

YVETTE P.
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Customer did not leave a comment.

Bobby B.
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Customer did not leave a comment.

Brian B.
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The people working at this location are probably the best U-Haul employees from all of my moving experiences.

MARK M.
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Customer did not leave a comment.

THURMAN B.
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Customer did not leave a comment.

Curt G.
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Customer did not leave a comment.

michelle A.
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It was easy and very nice experience.

harley J.
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The experience was great. Everybody I dealt with was curious and professional.

ALAN M.
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Customer did not leave a comment.

MARK H.
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Customer did not leave a comment.

RAMON G.
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Customer did not leave a comment.

Enrique Q.
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Customer did not leave a comment.

Mark A.
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Customer did not leave a comment.

AVERY T.
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Customer did not leave a comment.

TERREL M.
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Customer did not leave a comment.

Latonya R.
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Scheduling better/ Vehicles always have problems

Greg T. | Overall Experience |
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Good experience. Good Mgrs.

Alison E.
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Great Customer service! Thanks!

RICHARD B.
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It was a all round good experience. extra special good job to the man who put the trailer on my Chevy.

Douglas E.
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Was not clean from Fed-Ex rental before mine

RICHARD W.
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Customer did not leave a comment.

JOEL C.
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The First Online Schedule U-Haul send me to a location that wasn't in operation and they had to call your 1 800 number to send me to another location.

DAVID G.
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Keep what you are doing

David A.
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Employees should have been wearing masks

JEFFREY M.
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Very helpful and got me in and out of there quickly.

Mary G.
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Customer did not leave a comment.

Timothy H.
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Steve, was very professional and made the turn in process a positive experience

larry B.
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Nothing

YVETTE P.
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Customer did not leave a comment.

David N.
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Customer did not leave a comment.

Samuel G. | First Impressions |
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Friendly staff and management. Clean premises and facilities.

David C. | First Impressions |
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Customer did not leave a comment.

david m. | Overall Experience |
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Customer did not leave a comment.

Anna V. | Overall Experience |
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I didn't have a lot of experiences with staff, but what I did was excellent. Same with the storage facility, well maintained, easy to access and safe at night. I think my only complaint is the lack of an elevator or something to access the 2nd floor with heavy loads. We had heavy boxes both up and down which was a hassle.

Teresa A. | Overall Experience |
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I want to thank everyone for being friendly and helpful, I had just moved from Nyc to Texas and their kindness and always so helpful when I needed something. Especially Mr. Chris dont know his last name but he is a awesome person and having someone like him just makes the storage a secure and confortable place. Thank you so much and definitely I will recommend a friend of your facility.

Bruno W. | Overall Experience |
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Ended my storage unit on the 20th of the month and had to pay the full month. Think it should have been prorated.

FELECIA T. | Overall Experience |
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I rented a 5x5 unit from Kingwood, preparing for my upcoming move. They were busy, I was shown the unit's location, left with a stair ladder which I personally didn't feel comfortable climbing; told to check the unit and put the cumbersome ladder away myself; then meet back inside to get my access card (which I had to stand in line Again to recieve). He asked was the unit okay, I said, "We'll see after the 1st. I'm moving from a 25 x 10 unit of 4 years and will still need to keep a storage unit of some size.". I was told that other, larger units were available if needed, and I left the store with that 'option'. I was left a message 2 days later, and again on day #3 because I hadn't gone back and placed a lock, or any items into the storage unit yet. The number I was called from was unmanned? I never reached a live person at the Kingwood store... *Note* Most people move on or about the first of the month, which landed midweek just last week. I also specified After the 1st... Moreover, There was no call to alert me to the fact that the inconvenient, 2nd floor, 5x5 unit, accessible only by a jagged step ladder at Kingwood U-Haul was cancelled- exactly 2 weeks & a day into the 1 month rental... Thanks for the survey to let me know of the cancellation. More accessible units/contracts exist... The helpful, friendly, busy, Kingwood staff could've called/left a message first.

Patricia K. | Overall Experience |
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Customer did not leave a comment.

Robbie C. | First Impressions |
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Brent took care of everything for us. He is very courteous and professional

Patricia K. | First Impressions |
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Customer did not leave a comment.

julia h. | Overall Experience |
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Great customer service

Thomas D. | First Impressions |
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Jovannie was excelllent in helping my family get set up. We were displaced from hurricane Laura and he did everything he could to make the process smooth. Please give this brother a raise or bonus!

ANGEL C. | First Impressions |
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khrys very friendly helpful

Deborah L. | First Impressions |
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I am very satisfied with the rates and overall service

Lindsey N. | First Impressions |
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Ann and Steve were extremely helpful both with renting my storage unit and with returning my truck. I am extremely happy thus far with choosing to rent with them.

Linda L. | Overall Experience |
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Customer did not leave a comment.

Sylvia M C. | First Impressions |
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The staff was friendly and understood me.

Corissa P. | Overall Experience |
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I really appreciate the owners of this Uhaul location. They were always nice and very helpful!! The staff was amazing. I would recommend this Uhaul location to anyone!! Thank you again.

Raymond R. | Overall Experience |
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Went a few times and the doors were chained even after the hours posted were open and I had to go find someone to unlock the chains, super inconvenient

Angel W. | First Impressions |
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Customer did not leave a comment.

shannon h. | Overall Experience |
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Customer did not leave a comment.

marcus f. | Overall Experience |
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Customer did not leave a comment.

OLLIE G. | Overall Experience |
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Customer did not leave a comment.

DEBORAH K. | First Impressions |
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Alexis was amazingly helpful!!!! Bruce was also!!! Just moved here from louisiana and was totally impressed.

linda H. | Overall Experience |
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Inside the building was always clean. The entry door always seemed to be broken. Surely you could have PERMANENTLY fixed this problem in all the months I rented there.

marcus f. | First Impressions |
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Customer did not leave a comment.

CARLA A. | Overall Experience |
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Customer did not leave a comment.

juan joseph w. | Overall Experience |
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The staff was the absolute best ! Even under the worse time we have ever lived in, in the lifetime ! ABSOLUTE EOXK STARS ! I ll be forever greatful!

Alyce O. | Overall Experience |
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Customer did not leave a comment.

Anthony G. | Overall Experience |
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I have rented moving vehicles/storage units at the Kingwood Uhaul and storage multiple times in the last year. Every time the employees are helpful and friendly, even had an employee help me load an item into a vehicle from storage. The storage unit's have been clean and I felt confident my belongings would be safe. The trucks/van I have rented were in good shape and available on my reservation and at pickup. If I need a uhaul or storage again, I will return to this location.

jerry w. | Overall Experience |
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Customer did not leave a comment.

Constance B. | Overall Experience |
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Staff very helpful and nice

Constance B. | First Impressions |
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Customer did not leave a comment.

Gloria D. | First Impressions |
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Ava was amazing and very helpful with getting us a uhaul truck and storage also was very funny I enjoyed my visit

luis r. | Overall Experience |
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Customer did not leave a comment.

ROBERT S. | Overall Experience |
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Customer did not leave a comment.

LINDA C. | Overall Experience |
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Customer did not leave a comment.

james m. | Overall Experience |
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Thank you for being there during the time I needed storage.

Robert R. | Overall Experience |
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Great service and location.

James P. | Overall Experience |
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Customer did not leave a comment.

Diane S. | Overall Experience |
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Customer did not leave a comment.

Sean G. | First Impressions |
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Customer did not leave a comment.

Alvin B. | First Impressions |
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Kayla was very helpful and informative.

hugo m. | Overall Experience |
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Since the beginning the manager was very helpful and willing to answer all of my questions. Once I was transfer to an associate I also received the same treatment.- I will highly recommend this location.

lenora W. | Overall Experience |
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Customer did not leave a comment.

Buddy S. | First Impressions |
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Great service. Great staff. Very professional and very personable!

Aisha W. | Overall Experience |
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Had to wait a long time, but other than that my experience was Great!!

Mary G. | First Impressions |
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This is my first time renting from u-haul Staff was very helpful. Would do it again

leopoldo c. | First Impressions |
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Excellent service/attention plus the flexibility of after hours access.

royce b. | First Impressions |
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They were very helpful and went the extra mile to assist me.

Elizabeth J. | Overall Experience |
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Thanks for the excellent service

ELEANOR D. | Overall Experience |
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So helpul and friendly atmosphere

william c. | First Impressions |
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My experience with the personal at U-Haul was tremendously wonderful, for I have try other storage company which have not given me the satisfaction I deserve.

Eoines E. | First Impressions |
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I have been using the U-Haul Kingwood branch for over fifteen yearsand they have always had staff that went above and beyoud normal business protocol to assist and make your transaction plesant.

Kenneth C. | First Impressions |
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The service provided by Ms. Mosley (sp) was above and beyond. She worked to ensure we had the size storage units we needed in the same building.

JULIE S. | Overall Experience |
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It took almost 3 months to get a refund on a unit I exchanged for a larger one. I kept being billed for both units. Then I called many times and noone knew how to refund it reapply my money I pay for

Tracey C. | First Impressions |
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Friendly, helpful staff.

margo l. | Overall Experience |
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Every time I needed to access my storage the doors wouldn't open, I had to go in the office and wait in line. Therefore I vacated my building and moved elsewhere. To much time lost.

Elizabeth R. | Overall Experience |
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The employees were very helpful and nice. The only complaint that I have is that they raised the rent after only 4 months of storage.

daniel t. | Overall Experience |
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ABSOLUTELY TERRIBLE!! D

Jaylah P. | Overall Experience |
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My mother’s credit card was stolen and charged by Uhaul employees.

Keyandria S. | First Impressions |
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lock was still on door, had to wait for someone to come unlock it after hours and movers charged me extra for delay

constance b. | Overall Experience |
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Thanks

DAVID J. | Overall Experience |
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Well staffed and maintained facility. Location is easy to get to.

Benjamin M. | Overall Experience |
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The sliding doors were broken to get in to storage area

ivan t. | First Impressions |
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Both Jeffrey and Christie were so kind and professional, doing their best to find the best solutions for our needs. Give them a raise!

juan s. | Overall Experience |
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There was a break in and i was never informed. I had to contract a locksmith in order to find out about it because my lock had been changed.

Lisa W. | Overall Experience |
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I like this location in kingwood. Besides having an office hiccup which was promptly addressed and corrected I cant say anything poor about the friendly service i get from Jeff and his team.

Juan A. | First Impressions |
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Great customer service! The front desk staff was very knowledgeable about the services

steven v. | Overall Experience |
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Jeff is great. Clean facility. Robert is a good gm. I like this store better than Mesa and greenspoint

rob m. | Overall Experience |
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Not sure if this survey is for my truck rental or storage unit. I am basing my experience based on my storage unit. My storage unit was broken into and I lost all my belongings. Police report created.

Jason K. | Overall Experience |
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Great experience. Great customer service. Would recommend this facility to anyone that needs to rent a uhaul, buy moving supplies or to anyone that needs a temporary storage unit

ronald k. | Overall Experience |
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Was supposed to be climate controlled but always 85 to 90 degrees. Furniture got ruined.

Danyale B. | Overall Experience |
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Prices were extremely high following hurricane Harvey. I feel that this establishment took advantage of victims after a natural disaster. Other storage facilities are cheaper

PAUL M. | First Impressions |
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The staff is very helpful. understanding, and empathetic; we appreciate you.

DAYNA C. | Overall Experience |
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I really appreciated the phone call asking if I had moved out and getting the unit closed out before being billed for another month. Great Job!

Milo M. | First Impressions |
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All the staff are very helpful. Trailers were clean, all lights working, hooked up by staff - all was good!

Deneen C. | First Impressions |
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Staff was very nice and friendly. Took care of my needs in a timely fashion. I would definitely be recommending to family and friends.

Jose H. | Overall Experience |
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Have a wonderful staff very professional. I would like to commend Ms Christy most of all because always going beyond her call of duties very friendly and has a great attitude always willing to help

elijah g. | First Impressions |
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Staff was very nice

REBECCA K. | Overall Experience |
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Great Job!

John M. | First Impressions |
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Your Staff is extremely courtious and Very Helpful thank you

Brian T. | Overall Experience |
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Generally met expectations. Exterior doors were occasionally found open and/or broken (unlocked).

PAMELA JUSTICE A. | Overall Experience |
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Renting was easy, but after I emptied out my unit I was charged again the next month. After 3 calls I'm still not sure if I'll get my money back because the documents they sent me don't make sense.

Doug T. | Overall Experience |
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Card key entry system was frequently inoperative requiring staff assistance to open or reset card. Service wait time was frequently very long. E

Aprille E. | Overall Experience |
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Worst place ever after renting from them for almost 2 years all my things were stolen and I was NEVER CONTACTED and all the Uhaul place could say was sorry the cops were suppose to contact you.

Brenda D. | Overall Experience |
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My move out date was Saturday 1/5/19 I went in and checked out at approximately 12:30 or 1:00PM, I spoke with Cristy on 1/6/19 at 9:17AM and she was more helpful. Thanks you!!

DEBORAH V. | Overall Experience |
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Extremely satisfied with the cleanliness and upkeep of the facility. The staff was always friendly and professional. The next time I have a need for storage, I will be a repeat customer. Thank you.

Roshelle B. | Overall Experience |
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Friendly and awesome at what they do.

MARCELLA SUE J. | Overall Experience |
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2069 unit was rented for my daughter she showed them how the place could be broken into. The manager gave her an eviction notice instead of calling me 832-364-3900 she was giving them a hard time

Maria S. | Overall Experience |
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worse place ever !

Ella C. | Overall Experience |
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Ashley was very helpful and friendly. Ashley has great customer service skills and was very pleasant to work with.

JODY R. | Overall Experience |
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very good experience

Lynda C. | Overall Experience |
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I would rent from this facility again.

jennifer b. | Overall Experience |
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Horrible experience.

Samantha H. | Overall Experience |
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the online payment option was NEVER working.

myrna i. | Overall Experience |
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Terrible. Terrible. The building was poorly maintained. Not even a month into having a unit there it rained and my unit flooded. It was climate controlled. I lost almost everything. Horrible place.

Anne M. | Overall Experience |
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Never any dolleys available in storage bldg c Office help was a long long wait time if you have 3 registers man them with 3 people Always a long wait in office for anything

JUDY F. | Overall Experience |
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In the two months I rented a storage unit I was never able to get into the building without having to go back to the office at least once to get help in and usually more that twice each I went.

Neville K. | Overall Experience |
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Great Service

Eli R. | Overall Experience |
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staff was very helpful and friendly Get there early,

CLAY F. | Overall Experience |
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Great Staff

Debra F. | Reservation |
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Thank you for great service

sybil b. | Overall Experience |
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I had no problem everything wasexcellent

CHRISTINA j. | Overall Experience |
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MY STUFF WAS STOLEN!!! The staff showed no concern...wouldn't even look at me when I reported it. I believe it was an inside job, for more than 1 reason. If u care about your stuff, DO NOT GO THERE

ALTON R. | Overall Experience |
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Will never use your services again!!!!!!

Gerald R. | Overall Experience |
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Good rate for the value

Jaymie H. | Overall Experience |
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Facilities were always clean especially the restroom

Terry A. | Overall Experience |
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LADIES THAT CLEAN THE BLDGS ARE AWESOME.10 STARS FOR THEM.SECURE..SLIDING DOOR WAS BROKEN ON SEVERAL OCCAS COUPLE TIMES FOUND IT OPEN TO ALL.DESK STAFF GREAT BUT PROCESS SLOW AND LINE LONG.GREAT EXP

Raymond G. | Overall Experience |
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Great location.

lois m. | Overall Experience |
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Good place to use for storage, as well as, for renting moving supplies.

Randall c. | Overall Experience |
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Had a good experience everything was convenient for our move

Gary A. | Overall Experience |
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The staff was always helpful and friendly. I will use them again if I have any storage needs!!

TERRY R. | Overall Experience |
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outstanding service

No reviews have been submitted for this location.

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