Customer Reviews for U-Haul Moving & Storage of Lafayette

Rating:

5.0

Not a lot I can say to improve because my experience from beginning to ending I was met with amazing customer care.

Rating:

5.0

The 1st truck I was assigned contained a very strong human urine odor on the seat and floor of the truck. The manager immediately assigned me a to a different truck and began preparations to have the 1st truck cleaned and disinfected. Very good customer service!

Rating:

5.0

Very nice and friendly

Rating:

5.0

The staff is friendly and professional.

Rating:

4.0

Good experience. App was easy to use and there was someone waiting to check it in when we returned.

Rating:

4.0

The truck had a tire sensor error displayed but I was told to drive it anyway. The truck itself is in pretty rough shape.

Rating:

1.0

The uhaul was junk the lights didnt work a mechanic came and tried fixing lights they worked half ass tried calling roadside again nobody answered drove rest of way cop pulled me over cause of lights got to storage facility unloaded called UhAul to tell them can’t use it on road asked to find a closer place to bring UhAul they charged me 213$ cause of roadside assistance never using UhAul again

Rating:

5.0

Friendly and helpful staff

Rating:

1.0

Not at all

Rating:

1.0

Storage unit rained in it which caused water roaches. My queen mattress was replaced with someone elses mattresses management has never contacted me on how they would like to handle the matter. I would NEVER rent anything or refer anyone to U-Haul due to the horrible service I have received from this location and the lack of customer service from management. Since I've rented it has been nothing but a headache !

Rating:

5.0

Everything that was within the employee's control at this location was great, and the staff was friendly and helpful! That being said, the vehicle was old and in poor condition, the engine squealed constantly, the steering is in need of alignment, and I'm personally shocked we were able to make the trip, short as it was, despite the terrible condition of the vehicle itself. I'd imagine the employees have done everything they can for the vehicles within their budget and ability, but the vehicle was badly in need of serious maintenance and probably replacement. All that being said, the staff did their best to be helpful and accommodating despite the layout of the store looking like a Dollar General and their outdated equipment making the actual rental process as agonizing as pulling teeth. The staff: 10/10 helpful and accommodating. The experience? 1/10, badly out of date equipment and the overall feeling that everything was one bad bump away from the vehicle falling apart in hopes that UHaul could stick me with the bill for its failure.

Rating:

2.0

Appointment was for 10:00. Didn’t take vehicle until complaining. It was after 11:00. Ordered a B&W hitch. Installer put a different hitch(Curt) on the vehicle and never asked if that was ok. Didn’t get what I ordered and nobody seemed to care since the 2 brands are comparable.

Rating:

5.0

Everything was perfect

Rating:

5.0

Jared did an excellent job in providing me with a well-executed rental experience!

Rating:

3.0

Always a line of customers waiting for an employee, there about 30 minutes to discuss something that takes a minute. Unit’s overpriced

Rating:

5.0

I appreciate the service and smiles received from the employees at this location. BUT REFUSE TO SAY THE SAME FOR THE Kaliste Saloom location. It is an absolute JOKE. This is the 2nd time I’ve had issues regarding picking up a truck. And have been redirected to the Ambassador location to fix their mistakes.

Rating:

1.0

Don’t use this location unless you want to be scammed! I returned a vehicle yesterday morning that had prior damage on it that was clearly visible in the photos I had to approve when I picked up the truck and they still charged me almost $200 for damage I didn’t cause. Thank God I took my own pictures! Otherwise they wouldn’t have done anything because allegedly they didn’t have access to the pictures that I saw yesterday morning!!! absolutely disgraceful I will never trust this location again

Rating:

5.0

this was an easy, informative experience.

Rating:

5.0

The man at the service counter was very pleasant and helpful.

Rating:

5.0

Love it

Rating:

5.0

Have a Jack. To heavy to lift off hitch.

Rating:

5.0

The employees were very friendly, and the manager was a delight to work with.

Rating:

4.0

I liked the service of the employees

Rating:

5.0

Unbelievable service!!! The staff Truly Cares about what you care about!!!!!!

Rating:

5.0

Everyone was very nice and helpful. Would definitely use this location again. Dropping off was a breeze.

Rating:

5.0

Quick to help and cleaned the trailer immediately after drop off. I had it clean already but after telling them the trailer was dirty and had an odor they mopped it when I unhooked.

Rating:

4.0

No problems smoth operation

Rating:

5.0

Great service. Very friendly, prompt and helpful!

Rating:

5.0

Everything was great!

Rating:

5.0

Always friendly, always welcoming. Easy and smooth process, and you're on the road.

Rating:

5.0

Everything you've done is great! UHaul is definitely the best for all your rental and moving needs. UHaul is the go to for all that fir sure.

Rating:

5.0

Great people who seem to care about giving good service

Rating:

1.0

The Lafayette location had very poor customer service. My overall UHaul experience has been wonderful. We have 16 UPack pods that are in storage in Traverse City, MI from the Lafayette, LA and Alexandria, LA locations and had no complaints. I rented a 5x8 trailer for the final leg of our move. Moving is a very stressful experience. It can be a mental, physical, emotional and financial strain so I believe a lot of GRACE must be given. When I walked into the facility one patron was very vocal about his situation, (he really was put into a bind by what sounded like his former lover) with language that could make a sailor blush and some of the things said were very inappropriate. As I said earlier - you must give Grace. As I waited for the next available representative, the young woman (well put together with her uhaul "uniform") assisting this man was very calm and understanding. I was quite impressed until she took a call (sounded like a shift scheduling call) and began cursing about a co-worker. There were only adults in the building but I found it very inappropriate for an employee to speak in that nature. My experience with the representatives assisting me was a disappointment as well. (I will refer to him as REP#2) The young man (REP#2) appeared to be hung-over, "high" or both. Constantly checking his phone so I needed to prompt him while I was signing the paperwork. When the 3rd representative (REP#3) came in he looked "put together" and was energetic and cheerful. REP#2 turned to REP#3 who just walked in and informed REP#3 that he left REP#2 hanging last night at the Bar/Grill restaurant. Laughing to myself it took everything I had in my not to tell REP#2 that he would have been better off going home like REP#3 and getting a full night's sleep. I arrived for my 9:30 reservation and finished with paperwork about an hour later. I would recommend that the manager for that location provide customer service training for the employees there that day and be respectful of people's time.

Rating:

5.0

Drop off was very easy. Employee came right out when I pulled up and directed me directly to drop off spot for trailer and unhooked it for me. There is simple and painless!

Rating:

3.0

This is the second time my reservation was last minute changed due to not having a truck. Had to go to another location other than where reservation was made for. I was lucky there was a no show so it Worked out but it was a stress due to having movers lined up. I will check competitors availability next time.

Rating:

5.0

Ms Emma is the best u haul has been a life changing experience for me they help Me so much I am cy I’m very grateful ma Emma

Rating:

5.0

Service was professional.

Rating:

3.0

Not applicable; please see above.

Rating:

3.0

You need to provide invoice at closing date

Rating:

5.0

Nothing everything went perfect

Rating:

5.0

Everything was amazing. Very nice if we ever had to call or go inside. I was at ease knowing my belongings were taken care of.

Rating:

5.0

Nothing. The lady was really helpful and courteous

Rating:

1.0

Scheduling better! You allowed me to book equipment online that was already taken by someone else and forced me to take a smaller truck last minute that was 45 minutes away one way and also rent a trailer that I also had to pay for to accolade the smaller size truck! This was very poor experience with U-Haul.

Rating:

1.0

I was overcharged!

Rating:

5.0

Staff was professional, friendly and accommodating

Rating:

5.0

Very friendly people

Rating:

4.0

Sabastian was very helpful

Rating:

5.0

Nothing!

Rating:

5.0

U-Haul person was very good knowledgeable and helpful with ensuring that my needs were satisfactory.

Rating:

5.0

Great service

Rating:

5.0

You need to change the size on your 5 X 9 trailer because it's not its only 50 inches wide because I rented one for this weekend and I couldn't even use it because I thought I rented a 5ft wide trailer.

Rating:

5.0

Just keep up the great customer service.

Rating:

5.0

Good service Nice people

Rating:

2.0

Personal called 1 day early telling me I was supposed to return the U-Haul and was very rude

Rating:

2.0

The female in the office is downright rude and speaks to customers in a condescending manner. She is curt and disrespectful, she is horrible to deal with. The male staff was very courteous and helpful.

Rating:

5.0

KEEP ON KEEPING ON!

Rating:

5.0

Staff professional and friendly

Rating:

5.0

Everything was perfect and the customer service was incredible.

Rating:

5.0

It was so easy dropping off my vehicle. The Staff quickly inspected my vehicle and released me to leave. Total time was maybe 15 minutes.

Rating:

5.0

Courteous, friendly, helpful staff. Equipment was ready and so were they. Zero complaints.

Rating:

5.0

Thank you for a great experience!!!

Rating:

5.0

I absolutely loved the employees here at this Uhall so knowledgeable about everything, especially Larrissa and Jared! they gave me a quote of how much it was going to be and stuck to their word! The installation was hassle free, quick and easy, and I’ll definitely will be coming back for all my moving needs. Thank you so very much!!!

Rating:

3.0

The general manager (lady) when we dropped the unit off. Wasn’t not the most pleasant person to deal with. She could not get off her phone to serve the few customers in the store. The other thing is the blankets smelled like someone had vomited on them, not sure if y’all wash them or not

Rating:

4.0

Advertised prices don’t match actual prices

Rating:

5.0

Ive used this facility several times— always very clean and well lit at night

Rating:

5.0

Service was awesome - Very thorough too. All employees were helpful and attentive!

Rating:

3.0

Other than the rat issue and losing some of my things because of fecal and urine my experience was fine.

Rating:

4.0

Didn’t like I had to get 2 units instead of the one big sized but I’ll make it work

Rating:

5.0

Storage unit was great. Free of ALL pests!!!

Rating:

5.0

The Storage Center was really convenient and I never had to worry how safe my furniture was. Thank you U Haul for being so kind.

Rating:

3.0

Location always seemed short staffed and always took a long time to get help

Rating:

5.0

Very Good service!

Rating:

4.0

This was a weather-related problem in the facility. Not their fault. Leaks are always a problem to locate origin of the outside entry of the water. The problem was getting more help than the local staff. There was supposed to be some, but they were hard to schedule, and then didn't show up at all. So it was just the two local women who had to do the move for/with me. They were very courteous and helpful. The only remaining problem is a tapestry loom that is at the front, when it should have been put further back, preferably against the back or side wall so it could stand up properly, and not be in the way for further shifting of contents.

Rating:

1.0

Staff was okay some were friendly but all my belongings and brand new furniture was damaged by pest & rodents I am very unsatisfied with my service I know some things they can’t control but I put to much money into it this place for my items to just be destroyed

Rating:

3.0

There was water on the floor and in my locker. I can not have water near my things also there was mold on sone of my stuff which I took home. This is one of the reasons I left. The other was just wanted to save some money.

Rating:

1.0

We left and went back to our old storage place because this place had roaches and mold got onto some of our things. Even though this storage place isn’t climate controlled it definitely felt like that. It was not clean when we would go there and 9 out of 10 times had an odor when we would come check on our things.

Rating:

3.0

Having a dumpster for customers to use would be extremely helpful. The parking lot always has trash flying around because there is no place to discard trash. We have picked up countless screws in the parking lot. With the amount of money charged for rent, I think a dumpster would be justified.

Rating:

2.0

Customer service sucks. Staff needs to learn how to communicate properly with customers

Rating:

5.0

Thanks for the helpful and great service!

Rating:

2.0

I would like to rate this experience better however I just got back from visiting with my mother on her death bed from cancer I moved everything I own into your facility however I'm suppose to be at work for 5:30am and my clothes are in my unit and I've tried my code that worked on October the 6th because I tried it to make sure it worked because 2 other customer were complaining about their codes denying them well apparently that's just how thos location operates in a VERY inconvenient way it isn't 11pn 2am it was 7:07pm when I drove up and one panel denies me access and the other door says I'm not checked in but I am checked in in a very inconvenient way. Now I will have to miss work and not get paid which I really need right now because in approximately at most 2 weeks I will have my mom's funeral to attend. This is extremely poor business and horrible service I am very VERY unhappy and a very disappointed and dissatisfied customer so much I am regretting my choice in storage units now and will never suggest anyone coming here

Rating:

5.0

The staff was very friendly and got me into a unit quickly. I always had access to my unit when I need to add or remove things. I would definitely rent from them again!

Rating:

5.0

Still waiting on refund of deposit.

Rating:

2.0

My name is Stesay Brooks. She misspelled my name and wasn’t very friendly. Staff was on their phone and really didn’t want to show me where the storage was, I asked twice and waited for a response.

Rating:

5.0

None

Rating:

1.0

Massive roof rat problem. All my belongings were ruined

Rating:

2.0

I was locked out of the storage facility on several occasions when it was supposed to be open. The climate was always a higher temperature than the controlled. It smelled like dog food? And the elevator was broken when I moved in. Also I had a unit in the direct sun light so it was always very hot.

Rating:

1.0

Because they wouldn't let me drop the truck and trailer there. If they let me drop off they said the price is double, and they made me go to another uhaul which ate up the little miles they give you. Hated it and will never use uhaul again

Rating:

4.0

There were long lines.

Rating:

1.0

I had to wait over an hour to finally get into the building where my storage was held. Keep in mind, I drove 7 hours straight to get to this destination and it’s as if nothing was adequately prepared for me. I was inconvenienced heavily, and so were the individuals that arrived to this branch to assist me in moving my things into storage. There was also a large rat just crawling on the wall on a unit nearby. I’m still highly disappointed and dissatisfied with my services yesterday.

Rating:

1.0

Access code doesn't work and I have no access to the storage unit I've been charged for.

Rating:

5.0

Very helpful staff!!

Rating:

5.0

The gentleman was very polite and helpful.

Rating:

3.0

Water on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.

Rating:

5.0

Will use next time again

Rating:

3.0

Black entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.

Rating:

5.0

I was impressed with how clean the facility was.

Rating:

5.0

I will chose uhaul everytime

Rating:

2.0

Storage was not updated and the crew stole all my things.

Rating:

4.0

Everything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.

Rating:

4.0

Brock was so helpful!

Rating:

5.0

I forever choose uhaul for rentals! The staff are hard workers and bring fast service Could greet customers a lil better