Customer Reviews for U-Haul Moving & Storage of Lafayette

The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract. When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out. This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.

very hard location to get into and out of due to heavy traffic but the facility and personnel were top-notch

The customer service person swapped trailer I was going to use for one that was ready. The quoted trailer had an issue with it's brake system. He made sure I had one that would be safe for us. Thanks again.

The truck drive was awful. The tires needed to be changed months ago and caused moving items to bounce constantly. Great, helpful personnel at this location.

Great service!!

This was the most horrible experience. I reserved/rented a 26ft Truck for 11/11@ one location and I received a text saying it's not available and was told to go to another location and it wasn't available. I was sent to 3 locations and had to get a 20ft truck. No one at uhaul seemed to care about my inconvenience. My pick up was scheduled for 8am and after driving to 3 locations I didn't get a truck until 9:30am. This is the most expensive 24hr trip. I had to move all my home belongings from Lake Charles to Lafayette due to hurricane damage to my home and it costed me over $400. I will have to rent another truck in 3 months and I will not be doing business with Uhaul.

Very COVID-19 safe clean environment and very helpful friendly staff.

I think you guys honestly "Got It Together" ! Thank all of you!!

My experiences with the Ambassador U-Haul location was great.

Help finding a drop off site in Baton Rouge.

Continue doing what you did - it's working.

The sign in ahead of time has major. The part about checking tow equipment does not work.

Easy pick up and return. Team very helpful and friendly.

Well when we arrived to pick up the rental, there was 1 guy working the counter, he was very slow and the line behind us grew long real quick, he never bothered to call for backup, it took him forever to check out 1 man and then he left the counter to go outside and assist the man and left the store full of people waiting gle

We were very pleased with our experience, Austin took VERY good care of us & even hitched us up in the pouring rain....He's very courteous, kind & we'll definitely recommend to our family & friends. Thanks Austin & thanks Uhaul! 👍

Staff was really helpful.

Great

Keep up the good work.

I originally needed the van for Saturday morning at another location in Lafayette, LA. When I showed up to pick up van, I was told that they did not have anything for me-that if I wanted something I had to wait till 1:30 pm to pick it up. A PHONE CALL WOULD HAVE WORKED. I had to change plans, and make two trips for I had someone help on Saturday but not on Sunday so my mileage charge was double if I would have had time to look for someone else help. After my experience, I will think twice about renting from U-Haul. This location was not the problem, the location on K. Saloom Rd. I do not want to hear about the storms in LA, for that is why I needed it. I am having to move a 78 year old brother from his destroyed house while he is in a VA center with dementia. Make sure your customers are taken care of with communication ahead of time, not like I was treated. Be smart about helping people.

Keep giving excellent service

Drop off was simple

Awesome friendly and helpful staff.

Nothing! Everyone was friendly, helpful and Certainly Professional. My needs were addressed in a very timely manner. The 5x9 utility trailer towed/rode well, was in good shape and Had Plenty of available tie-down rings. The price was very reasonable. THANK YOU !

I had to clean all windows and mirrors.

Customer service is unexceptionable

Great customer service

I requested a certain size, was told I had driver 20 miles further to get it. When I arrived I was then told all they had was a smaller one available. I get into the vehicle and it's on empty, dirty and the side of the vehicle was damaged upon trying to tell the worker all she could say was it's on 1/4. Nothing about anything else, vehicle bearly made it to the gas station. Upon returning the vehicle, a day early, I say that I was being charged far the larger vehicle that I was supposed to get, and it clearly stated on there board 39.99 a day for the vehicle i had. When I asked about it all they could say was I don't know. Worse experience ever over charged, dirty vehicle and no gas unbelievable.

Truck had no oil. Power steering barely works at idle. AC barely works. Rear suspension is sagging on passenger rear side.

Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.

My experience was Great, a very convenient location! I would recommend this location to anyone!

The staff there was very helpful. I have no complaint at all.

The person who helped me provided excellent customer service and went beyond expectations to ensure I had all the equipment needed to aid in my move.

Ride very bumpy, needs new shocks/struts?

We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.

Great service, it was raining fairly hard and the service person took the time to show me how he attached the trailer and the safety features.

If you have to move my pick-up location for my equipment all the way across town, let me know. There is no point in reserving a truck a week in advance if it's not going to be there when I show up to claim the reservation. I had to drive 10 miles in rush hour traffic because of the lack of preparedness and the lack of communication. It wasted my time and my wife's time while we were trying to make every second of our moving weekend count. Even if you absolutely had to move our reservation across town-- okay. But at least tell me so I don't show up to the other U-Haul place. My time was wasted but my price stayed the same.

Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service

Brock Breaux was amazing! Super kind, super friendly, and extremely helpful. Best customer service ever

Although I had completed the registration online, the clerk at this location had re-enter my personal info TWICE. After the second time unsuccessfully, she stormed out slamming the door and went outside, not telling me anything, After three or four minutes I went outside to where she and another person was talking and ask if they were going to complete my rental? The OTHER person finally came inside and completed it, which took about 40 minutes. Terrible service at this location.

This location has always be good to me.

Very fast and attentive. Even in the rain.

Everything was done in a professional and courtesy manner

Everything was perfect. I really loved the trailer that was specifically made to haul my motorcycle. Amazing experience

Nothing to improve, services were appreciative!! Thank you uhaul for great service once again.

Between me and my friend we tried renting this truck 3 different days. And almost didn't get it this time. If your not able to up hold reservations then you should not make them.

Equipment was not ready when I arrived for my reservation and representative was rude.

Excellent customer service from reservation to pickup and final delivery! Thanks!

Everything went Fine. Eric Harris

The truck was a little rusty and could have been a bit cleaner on the inside, but overall it was ok

I thought the manager Dwight at this location went above and beyond to help us out. He was kind and courteous and went out of his way to make sure that we were well taken care of. One of his service representatives, Peter, Was also very helpful to us. He was an excellent employee and should be commended. Thank you very much, Dr. Rita Rae FONTENOT

Customer service is great!!!

Overall very nice

Customer service was above and beyond. Excellent employees at this location.

Very quick and thorough check out.

Windshield was full of lovebugs and went 15 miles and cost us almost $7.00. Think truck may need an oil change. Employees were very nice that's why I would go back.

There was a long line to pickup. Took over 20 mins even though I did all the paperwork online to cut down my pickup time

Great experience

Good customer service after the rental was completed

Clean and near UL. You all were there when we really needed somewhere to store my child’s personal items. Thanks

Staff was very helpful and friendly.

The young lady who helped me with Was excellent

The staff is always friendly and helpful. The facility was immaculate.

Great

Facility very clean. Staff very helpful and friendly.

Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.

Great experience

Very nice and helpful customer service employees-

Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion

Friendly and excellent customer service

Kind and considerate staff makes all the difference.

Everyone was very friendly and worked to give us a good experience.

Service is always slow every time I need help.

very helpful and very clear instructions thank you

Service agent was timely, polite, and helpful.

Convenient, affordable and well maintained property.

Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!

The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.

I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.

Friendly staff was helpful in my move answered all questions.

I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig

Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.

friendly staff

I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.

Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!

Very helpful and polite staff. Answered all my questions and I left very satisfied.

Everything went smooth. Thanks

I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.

Shouldn't cost extra for 24 hour access.

Very professional helpful and organized!

I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them

Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.

Excellent facility, would recommend and use again.

Very excellent service

None..all was good

Great staff

I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.