Customer Reviews for U-Haul Moving & Storage of Lafayette
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lafayette
Elizabeth W. on
When I asked about my $15 refund for returning trailer clean, I was told it did not apply to one-way rentals. Very disappointed!
Joseph B. on
Have seating for customer while they wait. The installers did a very professional job.
KENNETH H. on
Nice truck. i will use you again.
BRANDI Z. on
The running lights on the trailer did not work. It was definitely a safety hazard. The brake and blinkers worked when it was inspected though
James B. on
Better training in customer service! I was trying to explain to the employees on duty my experience with the truck that I rented and one of the employee very rudely cut me off as if she didn’t want to here what I was saying! The trucks steering had a lot of slack in it, the truck did not hold the road very well at all! I was almost in three accidents because the truck was all over the place! It was an unsafe trip and I wouldn’t want to experience that again!
Greg M. on
My service rep Brock Breaux was outstanding.
Dru T. on
I made reservations at another location. They didn’t secure the reservation and sent it to Baton Rouge then above location. That location did not have the size i wanted. They were accommodating and helped us out of mess but the reservation part was horrible
brandon D. on
It was fast and efficient, although I think the credit card machine I used might need replacing as it froze a bit. But that is not the fault of the excellent employee that took care of us. I always go to this Uhaul when I need anything moved.
Floyd L. on
Don’t change ANYTHING ??
Tammy F. on
The ac in the truck did not work and the staff was rude and unconcerned with providing good customer service
Jada S. on
Everything was great! I shall be using you guys again in about 8-10 days.
JOHN M. on
The manager, Dwight, was great. He was professional, knowledgeable, and provided good advice. I was very satisfied with my experience at U-Haul.
pamela M. on
Upon returning the truck after hours on a Sunday afternoon two African American women in the parking lot demanded I give them the key to the U-Haul truck I was returning. I threw the keys into the open slot in the door and got out of there as fast as I could.
Jamekia C. on
Service is always slow every time I need help.
ROSE S. on
very helpful and very clear instructions thank you
Sue C. on
Service agent was timely, polite, and helpful.
matthew s. on
Convenient, affordable and well maintained property.
Sue C. on
Love that we had access to tons of carts! Love that the loading dock by the door is elevated - makes the loading/unloading easier! Love the temp in the climate controlled area was cool!
barry p. on
The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.
Madeline C. on
I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.
Julia O. on
Friendly staff was helpful in my move answered all questions.
Michelle R. on
I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig
Erika G. on
Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.
Randall S. on
friendly staff
John M. on
I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.
Nicholas D. on
Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!
Wyoming O. on
Very helpful and polite staff. Answered all my questions and I left very satisfied.
Kim T. on
Everything went smooth. Thanks
Tiffany O. on
I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.
PETER JOHN R. on
Shouldn't cost extra for 24 hour access.
Christina L. on
Very professional helpful and organized!
Robert S. on
I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them
James R. on
Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful. Also, UHaul's inflexible rule are a problem.
SYBIL H. on
Excellent facility, would recommend and use again.
REYNA B. on
Very excellent service
Amanda D. on
None..all was good
NED S. on
Great staff
MADONNA P. on
I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.