Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility Never Ever answers their phone. I was located several hundred miles away so I couldn’t just go to their office. Additionally, they have steadily raised the rent of my same storage unit from $99/mo to $125/mo while still providing the same abysmal service.
Jack M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terri S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN N
Rating:
5.0
I trust UHaul with my valuable. Period!!
Zelma J
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
james r
|
Overall Experience
Rating:
5.0
Everyone working at this location was eager to help and very knowledgeable
Anthony Y
Rating:
5.0
So friendly and helpful. Quick easy pick up and return.
Robyn W
Rating:
5.0
Explain that not all sites accept trailers and you have to go to contract site
TRISHA M
Rating:
5.0
Thanks so much
VERONICA H
|
Overall Experience
Rating:
4.0
Clerk the day before pickup clerk argued with me about an email I received about checking out my towing vehicle before getting the trailer. On the day of pickup another clerk was extremely helpful and was a delight to work with
MICHAEL W
Rating:
5.0
The car hauler trailers are the best!!!
MICHAEL K
Rating:
5.0
Nothing, I've rented and purchased here twice and both times have been an excellent experience, very happy.
DENNIS V
Rating:
5.0
Very helpful
BRANDON N
Rating:
5.0
All the folks I interacted with were pleasant and efficient.
PATRICK P
Rating:
5.0
Excellent job. In and out fast. Reps were very good.
SAM C
Rating:
5.0
Customer did not leave a comment.
Matt F
|
Overall Experience
Rating:
5.0
Highly recommended
AQUINO Y
Rating:
5.0
Customer did not leave a comment.
GREGORY L
Rating:
1.0
I forgot 1 pallet in the trailer and they charged me 50% of the cost of the trailer rental for a cleaning fee. I will literally never rent from U-Haul again. There are local companies that I will rent from starting next week when I need another rental
NICHOLAS H
Rating:
1.0
Larissa the manager at the property was not well
nice but rather rude.
LAKESHIA G
Rating:
5.0
Customer did not leave a comment.
Jatavion B
|
Overall Experience
Rating:
5.0
I reserved a trailer on line and was able to pick it up 30 minutes later. Hassle free.
DAVID S
Rating:
5.0
Very well run facility! I was told immediately where to back the trailer for off loading. Two young men met me where I backed and nearly had the trailer disconnected before I could even get out of my truck to see if they needed any help!!!! I have either to or from Lafayette 3 times now and without a doubt this has been my go to place for renting a 26’ box van or a 6x12 trailer.. just wish U-Haul would have had a 7x20’ trailer and I would have had it loaded and unloaded on both ends. Next week will will have a 26’ over cab truck to move the rest of our home and take FULL ADVANTAGE of U-Haul movers!!!!! Got way too many pains working right now!!!!!!
GARY B
Rating:
5.0
Customer did not leave a comment.
Elaine P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARILYN M
Rating:
5.0
Customer did not leave a comment.
Bryon G
|
Overall Experience
Rating:
2.0
Always issues. Elevator stays broken.
Carinne C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRISTON C
Rating:
5.0
Customer did not leave a comment.
Matt F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HARRY F
Rating:
5.0
Customer did not leave a comment.
HENRY P
Rating:
5.0
It was great to not have to worry about my things getting wet, stolen
TIMOTHY F
Rating:
5.0
I told the lady my truck description.
2008 GMC SIERRA
when I got home after running a few errands In Lafayette, and getting help to load my truck which was not drive able. The trailer was 2 feet too short for me to use. It was raining very bad but I brought the trailer back park it in view of the camera after look at the size of the same type of trailer was the same size as the one I had.
I parked the trailer and contact the store.
The told me I could not get a refund or a credit.
I do not think this is Fair.
GARLAND B
Rating:
5.0
I completed the reservation online using the APP. I could not have access to truck since it was my first time using the app, however the fact that I had done the app made the picking up the van at the office a cinch. The vehicle was in perfect conditions and clean. It was exactly the size that I needed to move a rather large loveseat and clothes. Made the moving day a breeze. The employees at the U-Haul office were very courteous and professional. I will definitely use U-Haul again since it was so easy to use.
Fernando A
Rating:
4.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Customer did not leave a comment.
KENNETH A
|
Overall Experience
Rating:
5.0
Ethan F. was very professional and helpful. I just needed a trailer for a couple of hours to pick up my lawn mower at the shop. Ethan was very courteous and got me in-and-out in a matter of no-time! Thanks. Clark H.
LOWELL H
Rating:
5.0
Customer did not leave a comment.
ROBERT E
Rating:
3.0
I had no problems with my unit expect for the random raising of the rent. What originally started as a $50-60 rental turned into 75$ a month in less than 6 months and I could not justify paying that.
Shanyla B
|
Overall Experience
Rating:
4.0
Friendly, helpful. Knowledgeable.
FELIX B
Rating:
5.0
Customer did not leave a comment.
SUPRINA E
Rating:
5.0
Very helpful staff
KENNETH D
Rating:
5.0
Very happy with my experience.
TIMOTHY D
Rating:
5.0
Very nice facility and staff.
BARTON B
Rating:
4.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Both the employees that assisted me were amazing. Very friendly, helpful, and just wonderful to interact with. They made the process easy and pleasant.
STEVEN H
Rating:
5.0
excellent customer service!
RICHARD B
Rating:
3.0
Customer did not leave a comment.
KEVIN G
Rating:
5.0
Customer did not leave a comment.
BILLY G
Rating:
2.0
I had to pay 2 men to help move the items due to an faulty elevator that’s been broken for weeks. So inconvient and aggrevating for my family. The guys were nice Ecspecially the one with the dread locks.
Lisa J
|
Overall Experience
Rating:
3.0
Maintain the elevators so you don’t have to pay for extra help to tote up and down stairs
LISA J
Rating:
5.0
Please check units for maintenance. The rental truck smelled heavily of exhaust fumes. It made both me and the other passenger nauseous
GABRIEL W
Rating:
5.0
Customer did not leave a comment.
Thomas D
Rating:
5.0
Customer did not leave a comment.
MITCHELL H
Rating:
3.0
Customer did not leave a comment.
MOLLY M
Rating:
5.0
Jarred was awesome!!!
Kelsey J
Rating:
3.0
Customer did not leave a comment.
TRAVIS W
Rating:
5.0
Great service
BRIAN R
Rating:
5.0
They got it going on!
Andy L
Rating:
5.0
Customer did not leave a comment.
Kenyah E
|
Overall Experience
Rating:
5.0
all was well.
CURTIS P
Rating:
5.0
Customer did not leave a comment.
JUAN P
Rating:
1.0
Customer did not leave a comment.
RAYMOND W
Rating:
4.0
Keep good work!
MIROSLAV M
Rating:
4.0
Keep good work!
MIROSLAV M
Rating:
5.0
All good
WADE F
Rating:
5.0
Customer did not leave a comment.
QUANETTA G
Rating:
5.0
Excellent customer service
BRIAN R
Rating:
3.0
Either not having Dollie’s available online to
Rent, or having an associate call to
Inform no availability. Finding out last minute while
Trying to move is horrible
Ashleigh F
Rating:
3.0
The truck ride was awful! So much vibration. The side window that was already cracked felt like it would fall out at any time!
The gentleman checking the truck back in was phenomenal! If I owned a business, I would hire him on the spot and double his salary.
LOUISE F
Rating:
5.0
Customer did not leave a comment.
JACQUELYN M
Rating:
1.0
I needed to unload some large items into my storage unit which is on the 2nd floor. The elevator is broken and there is no clear timetable when it will be fixed. The staff was sarcastic and not helpful. One suggested that in the past there were no elevators. In the past, I didn't pay more for elevator convenience!! I get regular emails about my bill. I have no idea why I wasn't alerted by email in advance. I would have appreciated more signs outside the facility to let me know elevator was broken BEFORE i unloaded all my stuff. Seems like 2nd floor customers should be getting discounts of some sort for the inconvenience. I'm pissed and plan to move to another competitor as soon as the elevators or fixed. All in all, both of Uhaul experience at both locations was terrible.
DENNIS M
Rating:
5.0
Customer did not leave a comment.
WAYMON W
Rating:
1.0
I will never rent from yall again because i was charged for furniture blankets that I didn't even use along with the utility dolly the guy said i just re-tagged the furniture blankets because it had a broken tag mind u the uhaul suppose to have 6 in the bag that i never used the guy broke the tags infront of me my husband and our friend and have us the 2 blankets out of it when it was suppose to be 6 in there so obviously if i didnt use the blankets and 6 was suppose to be in it but only 2 was people are getting ripped off and charged for using stuff because employees arent doing their job all they wanna do is smoke weed a screw people who work hard for their money because they lazy they have a simple ass job checkin them in
Kyra R
Rating:
5.0
Customer did not leave a comment.
MATT F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARMEN M
Rating:
5.0
100%
DEALIA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT W
Rating:
5.0
Customer did not leave a comment.
CHERYL H
Rating:
5.0
Customer did not leave a comment.
CRAIG M
Rating:
5.0
The customer service is very good! Everyone is friendly and helpful.
DENNIS V
Rating:
4.0
I wanted to ck with my insurance to see if I needed yours and they didn’t tell me I only had 30 min or so to add or would not be available to me..
MARK S
Rating:
2.0
Yall raped me on the price.
MICHAEL Z
Rating:
4.0
First off I called and then reserved online, a 26' Truck, Utility Dolly, Regular Dolly, and furniture mats on Thursday Feb. 27th for Saturday March 1 at Acadiana Stor-n-Loc in New Iberia. When I arrived I was told that the person did not return the truck and would not rent me the 26' truck on their lot because it was a out of state truck. The located me a truck at Anytime Storage 34 miles away. When I arrived they were closed and there was a sign in the window. Closed March 1. We then called the U-Haul Emergency number. The first person could not help us then she transferred us to a guy. Didn't get his name, but he apologized for the problems and was so very helpful in locating us one at U-Haul Moving and Storage Of Lafayette. There was a gentleman who greeted us and very helpful then he turned us over to his manager a lady. I asked her for a utility dolly and she said she didn't have one. Then I asked her to explain how much fuel I was to return in with and she said I just read it to you look on the paper. She was very rude. When I returned it they were very helpful and asked how the truck worked and I said great. So overall the experience wasn't ''t that hot, but there are some good people at U-Haul that were very helpful
KEVIN P
Rating:
1.0
Charged $30.19 when he was shown the truck was less than half full when received and claimed a note would be left. He had no concerns
LISA J
Rating:
5.0
Customer did not leave a comment.
GLENN W
Rating:
5.0
Customer did not leave a comment.
BRENT C
Rating:
5.0
Local rental for utility trailer was very easy and I had no issues.
LOWELL H
Rating:
5.0
Wouldn't change a thing. service was awesome Thanks the Foley family
SHERRI F
Rating:
5.0
Customer did not leave a comment.
Kenneth D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MATTHEW J
Rating:
5.0
Customer did not leave a comment.
DANIEL S
Rating:
5.0
Customer did not leave a comment.
CRAIG M
Rating:
4.0
Customer did not leave a comment.
James C
Rating:
5.0
Customer did not leave a comment.
VANESSA R
Rating:
5.0
Staff was friendly and informative. Very pleased with everything!
KEVIN T
Rating:
5.0
Everything was great except the a/c in the truck did not work. Thankfully it wasn’t a very hot day !
Kurt P
Rating:
5.0
The employees were super nice and helpful. Answered all my questions with clear and knowledgeable answers and went above and beyond to help me!! Great location!
debbie t
Rating:
3.0
Customer did not leave a comment.
MARIA H
Rating:
5.0
A rear exit from the lot would greatly help. The only option to get out of the facility is onto Ambassador Caffery, and it’s extremely busy with traffic, especially to pull out of there with trailers and equipment.
GREGORY M
Rating:
3.0
Customer did not leave a comment.
Bryan V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hernandez T
Rating:
5.0
Customer did not leave a comment.
Kieford C
|
First Impressions
Rating:
5.0
Get more trucks,so during time overages you don't have to rush your life span to meet next customers reservations. I would have kept truck another week if wasn't for others needs and haul shortage because I ran into a space where I needed more time in truck no time to call and reserve truck. But over all awesomeness...
KENRY M
Rating:
3.0
Wash equipment and don't expect customer to pay for cleaning. If it wasn't cleaned for them.
ANGIE L
Rating:
5.0
If you can pull the truck to the front as I didn’t want to take out the box truck next to me, it was Avery tight fit. Thanks.
VICTORIA B
Rating:
5.0
Jarred was very helpful and knowledgeable
RACHEAL H
Rating:
5.0
Jared is really welcoming and helpful!
Christopher R
|
First Impressions
Rating:
5.0
Very friendly and fast
CRYSTAL G
Rating:
5.0
Customer did not leave a comment.
TESS W
Rating:
5.0
Very friendly staff, enjoyed talking with them.
Michael C
Rating:
5.0
Customer did not leave a comment.
Craig H
Rating:
5.0
The employees who checked me in and checked me out were both very friendly.
JANA P
Rating:
4.0
It was an older truck with no people comfort package but I did not have any issues with it.
LOUIS V
Rating:
1.0
Customer did not leave a comment.
blaine r
|
Overall Experience
Rating:
3.0
Second and third backup contacts should not be called and bothered.
FRANK U
Rating:
5.0
Only one issue with our truck was adjusting side mirrors. Passenger side was not working
Tammy V
Rating:
4.0
It is a nice facility, but the steadily increasing price is too much for us to afford.
Angel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROGER W
Rating:
2.0
There were a bunch of leaves in the trailer. Blankets were thrown in there. Reserved online on app and still took over 45 minutes to get seen when I got there. They were training someone but only had two people in front of me and still took 45 minutes
ANTHONY S
Rating:
4.0
Customer did not leave a comment.
JAMES B
Rating:
4.0
Of note, the truck was muddy when picked up, which was annotated during and after pick up with an associate member.
SHELBY L
Rating:
5.0
not a thing ! Perdect service both ways
Patti D
Rating:
4.0
The only problem we had with the access card most of the time didn't work so we had to go into the office. And that sometimes the doors wouldn't work properly. Other than that it was clean well staffed and taken care of.
Donald m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakeisha T
|
First Impressions
Rating:
5.0
The restroom in the storage facility was locked. I had to walk over to the office which was a mild inconvenience.
Ronald W
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly.
joshua L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brandon C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carl S
|
Overall Experience
Rating:
5.0
I was very impressed with the young man that checked me in and also out. Sorry didn’t get his name.
camille s
|
Overall Experience
Rating:
1.0
very unprofessional place communication is not there. Gas was not in the truck and they tried to charge me and also was trying to charge me saying that I left trash in the unit and I did not come back and do not recommend this place to anyone
HENDERSON C
|
Overall Experience
Rating:
5.0
The staff was extremely friendly efficient and they did their job. Well, I am very well satisfied.
FRANK W
|
First Impressions
Rating:
5.0
Sebastian the work at uhaul storage was an excellent customer service care he was very nice an helpful
Longelle P
|
First Impressions
Rating:
5.0
Staff was helpful, capable, and professional. They made the whole process easy!
Perry N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwendolyn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERINISHA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LETA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
APRIL D
|
First Impressions
Rating:
5.0
Friendly and helpful staff
Randy G
|
Overall Experience
Rating:
1.0
Storage unit rained in it which caused water roaches. My queen mattress was replaced with someone elses mattresses management has never contacted me on how they would like to handle the matter. I would NEVER rent anything or refer anyone to U-Haul due to the horrible service I have received from this location and the lack of customer service from management. Since I've rented it has been nothing but a headache !
Farren O
|
Overall Experience
Rating:
3.0
Always a line of customers waiting for an employee, there about 30 minutes to discuss something that takes a minute.
Unit’s overpriced
Annette M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David P
|
First Impressions
Rating:
5.0
Unbelievable service!!!
The staff Truly Cares about what you care about!!!!!!
Stephanie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy G
|
First Impressions
Rating:
3.0
You need to provide invoice at closing date
BENJAMIN J
|
Overall Experience
Rating:
5.0
Everything was amazing. Very nice if we ever had to call or go inside. I was at ease knowing my belongings were taken care of.
Hannah M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Yammi D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samantha j
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nell T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortlandt W
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
jackie j
|
Overall Experience
Rating:
2.0
The female in the office is downright rude and speaks to customers in a condescending manner. She is curt and disrespectful, she is horrible to deal with. The male staff was very courteous and helpful.
stephanie b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNEST D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carl S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria M
|
Overall Experience
Rating:
4.0
Advertised prices don’t match actual prices
Michelle C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIMBERELY C
|
Overall Experience
Rating:
5.0
Ive used this facility several times— always very clean and well lit at night
Madeline R
|
Overall Experience
Rating:
5.0
Service was awesome - Very thorough too. All employees were helpful and attentive!
lauren s
|
First Impressions
Rating:
3.0
Other than the rat issue and losing some of my things because of fecal and urine my experience was fine.
Derek D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shyra m
|
First Impressions
Rating:
4.0
Didn’t like I had to get 2 units instead of the one big sized but I’ll make it work
Jasmine C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Destiny M
|
Overall Experience
Rating:
5.0
Storage unit was great. Free of ALL pests!!!
nicole w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephanie b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katina A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL H
|
Overall Experience
Rating:
5.0
The Storage Center was really convenient and I never had to worry how safe my furniture was. Thank you U Haul for being so kind.
CARL S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JACOB W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KENRELL F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARL S
|
First Impressions
Rating:
3.0
Location always seemed short staffed and always took a long time to get help
DAVID D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe C
|
Overall Experience
Rating:
5.0
Very Good service!
Lionel A
|
Overall Experience
Rating:
4.0
This was a weather-related problem in the facility. Not their fault. Leaks are always a problem to locate origin of the outside entry of the water.
The problem was getting more help than the local staff. There was supposed to be some, but they were hard to schedule, and then didn't show up at all. So it was just the two local women who had to do the move for/with me. They were very courteous and helpful. The only remaining problem is a tapestry loom that is at the front, when it should have been put further back, preferably against the back or side wall so it could stand up properly, and not be in the way for further shifting of contents.
EMILY L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
braylyn m
|
Overall Experience
Rating:
1.0
Staff was okay some were friendly but all my belongings and brand new furniture was damaged by pest & rodents I am very unsatisfied with my service I know some things they can’t control but I put to much money into it this place for my items to just be destroyed
Kaylyn B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATINA A
|
Overall Experience
Rating:
3.0
There was water on the floor and in my locker. I can not have water near my things also there was mold on sone of my stuff which I took home. This is one of the reasons I left. The other was just wanted to save some money.
Brad K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
jimmy b
|
Overall Experience
Rating:
1.0
We left and went back to our old storage place because this place had roaches and mold got onto some of our things. Even though this storage place isn’t climate controlled it definitely felt like that. It was not clean when we would go there and 9 out of 10 times had an odor when we would come check on our things.
Brittany S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph K
|
Overall Experience
Rating:
3.0
Having a dumpster for customers to use would be extremely helpful. The parking lot always has trash flying around because there is no place to discard trash. We have picked up countless screws in the parking lot. With the amount of money charged for rent, I think a dumpster would be justified.
Thomas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe C
|
First Impressions
Rating:
2.0
Customer service sucks. Staff needs to learn how to communicate properly with customers
stesay B
|
Overall Experience
Rating:
5.0
Thanks for the helpful and great service!
Trudy L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cathy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Skyla J
|
First Impressions
Rating:
2.0
I would like to rate this experience better however I just got back from visiting with my mother on her death bed from cancer I moved everything I own into your facility however I'm suppose to be at work for 5:30am and my clothes are in my unit and I've tried my code that worked on October the 6th because I tried it to make sure it worked because 2 other customer were complaining about their codes denying them well apparently that's just how thos location operates in a VERY inconvenient way it isn't 11pn 2am it was 7:07pm when I drove up and one panel denies me access and the other door says I'm not checked in but I am checked in in a very inconvenient way. Now I will have to miss work and not get paid which I really need right now because in approximately at most 2 weeks I will have my mom's funeral to attend. This is extremely poor business and horrible service I am very VERY unhappy and a very disappointed and dissatisfied customer so much I am regretting my choice in storage units now and will never suggest anyone coming here
lisa b
|
First Impressions
Rating:
5.0
The staff was very friendly and got me into a unit quickly. I always had access to my unit when I need to add or remove things. I would definitely rent from them again!
Jaylin C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katherine B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Markus L
|
Overall Experience
Rating:
5.0
Still waiting on refund of deposit.
DERRICK B
|
Overall Experience
Rating:
2.0
My name is Stesay Brooks.
She misspelled my name and wasn’t very friendly.
Staff was on their phone and really didn’t want to show me where the storage was, I asked twice and waited for a response.
stesay B
|
First Impressions
Rating:
5.0
None
Steward E
|
First Impressions
Rating:
1.0
Massive roof rat problem. All my belongings were ruined
BRANDI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelli M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yarnell E
|
Overall Experience
Rating:
2.0
I was locked out of the storage facility on several occasions when it was supposed to be open. The climate was always a higher temperature than the controlled. It smelled like dog food? And the elevator was broken when I moved in. Also I had a unit in the direct sun light so it was always very hot.
Gloria C
|
Overall Experience
Rating:
1.0
Because they wouldn't let me drop the truck and trailer there. If they let me drop off they said the price is double, and they made me go to another uhaul which ate up the little miles they give you. Hated it and will never use uhaul again
adam l
|
First Impressions
Rating:
4.0
There were long lines.
Annie C
|
First Impressions
Rating:
1.0
I had to wait over an hour to finally get into the building where my storage was held. Keep in mind, I drove 7 hours straight to get to this destination and it’s as if nothing was adequately prepared for me. I was inconvenienced heavily, and so were the individuals that arrived to this branch to assist me in moving my things into storage. There was also a large rat just crawling on the wall on a unit nearby.
I’m still highly disappointed and dissatisfied with my services yesterday.
Sarah P
|
Online Move In
Rating:
1.0
Access code doesn't work and I have no access to the storage unit I've been charged for.
Colin M
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Larry C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisha w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Danye L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nader K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Danielle T
|
Overall Experience
Rating:
5.0
Very helpful staff!!
nicole w
|
First Impressions
Rating:
5.0
The gentleman was very polite and helpful.
Sean S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Colleen B
|
Overall Experience
Rating:
3.0
Water on the floor upstairs and had water in my locker downstairs with mildew on one of my chairs.
Brad K
|
Overall Experience
Rating:
5.0
Will use next time again
Trudy L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Clifton G
|
Overall Experience
Rating:
3.0
Black entry door needs a way to allow door to remain open such as a stopper. Each time I tried to enter I had to hold door open with one hand and try to pull hand truck with other hand. Door kept slamming on my load and knocking it off. Also the pest control black box was too strong for my small unit. It gave me a headache and I could still smell and taste it 30 minutes after leaving. I removed it and put in hallway. I had already advised staff that it was too strong and he said housekeeping would take care of it.
rose g
|
First Impressions
Rating:
5.0
I was impressed with how clean the facility was.
Mary V
|
First Impressions
Rating:
5.0
I will chose uhaul everytime
Mahalia B
|
Overall Experience
Rating:
2.0
Storage was not updated and the crew stole all my things.
keisha A
|
Overall Experience
Rating:
4.0
Everything was great. I did have one concern, the access door to the facility opened without me having to put my entry code in. They have lots of cameras to identify any wrong doing but the security of the door code is still important.
CHRIS J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KALA T
|
Overall Experience
Rating:
4.0
Brock was so helpful!
Jacqueline G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terry H
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brittany S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carissa P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anita H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mona S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tim b
|
Overall Experience
Rating:
5.0
I forever choose uhaul for rentals! The staff are hard workers and bring fast service
Could greet customers a lil better
renee l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY G
|
First Impressions
Rating:
5.0
This storage rental was my greatest experience when it comes to storage units and auto transports. The staff is always friendly, helpful and polite.
I’ll always use U haul for service because it’s a name that I’ve grown to trust.
Dewan J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ayla M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Jonathan R
|
Overall Experience
Rating:
5.0
I can’t thank yall enough for everything! Great safe place!
Brandy G
|
Overall Experience
Rating:
5.0
Very clean and safe units.
Emilie S
|
Overall Experience
Rating:
2.0
There was a large line of people and no one was being served for awhile and the office was empty for a while. Needs more staff. The guy that ended up helping was nice but clearly understaffed.
Claire G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Damien H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
angela b
|
Overall Experience
Rating:
5.0
This U haul site is awesome. Have never had any problems👍
Linda Z
|
Overall Experience
Rating:
5.0
Thank you so much Mr Brock for being so kin during this difficult time.
Monsanto D
|
Overall Experience
Rating:
5.0
Good people! Interpersonal skills awesome! No issues!
Gwinette P
|
Overall Experience
Rating:
5.0
Mr Brock was so professional and efficient. He was very patient, polite and caring during a difficult time. Thanks a million uhaul!
Monsanto D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacie B
|
Overall Experience
Rating:
5.0
Service from the manager on duty was great. Really nice guy and helpful.
tyrell m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kate R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janet T
|
Online Move In
Rating:
2.0
Customer did not leave a comment.
tristan l
|
Overall Experience
Rating:
4.0
Thanks for the good service
MARSHALL M
|
Overall Experience
Rating:
5.0
The staff were extremely helpful as I was getting into a facility that my recently deceased wife had set up before I could move to Lafayette. We had meant to get by there together, but she had been too sick. Excellent team led by Ethan Fredette.
Steven S
|
First Impressions
Rating:
5.0
Thanks for help in understanding I had to move out a little later due to Covid illness!
Marcelle F
|
Overall Experience
Rating:
3.0
Rates are too high. Had the smallest storage unit and price went up twice during the duration I had the unit. There is no advance warning before the facility goes up on the price. As soon as the rate increased a 2nd time I moved my things out.
anne s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
|
Overall Experience
Rating:
5.0
Easy to load and unload. Smaller units were not available, had to rent 10 x 10 kind of pricey.
John H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kazita H
|
Overall Experience
Rating:
5.0
Will always bring my business back great fast and friendly service
ROCHELLE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
WILFRED B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samara W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kami L
|
Overall Experience
Rating:
5.0
Couldn't have asked for anything better.
Thanks for everything,
Samuel B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Trandy M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
chizal a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
R M
|
Overall Experience
Rating:
1.0
The salesman in the front who assisted with assigning me a storage unit was very rude and was not helpful. He told me there was a lock in the unit but after we hauled all of our stuff upstairs to the unit, there was no lock. Then when we went to tell them there wasn’t a lock in there, they told me I had to buy one. Bad experience.
Abigail G
|
First Impressions
Rating:
1.0
The staff told us that we weren't eligible for free storage after renting a U-Haul from them, then they charged us for en extra day rental and said they would refund us and never did and it is very hard to reach someone with customer service for your company.
Zenovia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenya C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Regionta B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert O
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Derrick G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
debbie c
|
Overall Experience
Rating:
2.0
The representative told me that I wasn't eligible for first month free when I got an email saying that I was.. he then charged me for an extra day when I got to the facility and unloaded my belongings..We had just gone through Hurricane Ida and my apartment was deemed uninhabitable and we are homeless at the moment and we didn't expect to not have any sympathy shown but instead treated that way..
Zenovia W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Traci G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
clifton p
|
Overall Experience
Rating:
3.0
"Climate control" unit is warm
Traci G
|
First Impressions
Rating:
5.0
The front desk guys and girl were very calm and professional even though they seemed busy each time. Very good job 👏
Jennifer C
|
Online Move In
Rating:
3.0
Hi, this is my very first time renting a storage and I will say it was interesting to say the least. I arrived to center and I entered the store for check in. The rep who served me was friendly but he did not mention anything about the convenient lock for buy storage. I picked up a lock and the rep charged for the lock. I came to the place along and no one on the staff offered any help with lifting anything heavy onto the moving carts which I realize is not really in their job description but it would have been nice to at least be offered. It was just a ok experience for myself. I would just invite a friend to come if they really need space. Thanks for the storage.
Netta B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Julia O
|
Overall Experience
Rating:
5.0
Only one problem. Staff should inform customer to use glass doors first for access and give lock at desk instead of saying it’s in unit(which it was not).
Emilie S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Aubrey C
|
First Impressions
Rating:
5.0
Everything U-Haul did in helping my move was met by such friendly people. From West coast to the Deep South, the truck we rented did not falter. We all moved effortlessly. Thank you U-Haul.
JUDITH A
|
Overall Experience
Rating:
5.0
Everything was perfect. The staff was GREAT they did everything they could do to help me and I couldn't have asked for anything better!
Samuel B
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Donray W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jerome S
|
First Impressions
Rating:
5.0
Excellent staff and facility. Very helpful folks. I’ve used UHaul in 5 states, best one so far!
Judith R
|
Overall Experience
Rating:
5.0
Always friendly and nice at local Ambassador store. Customer Service at 1-800 was also friendly and attentive. Great experience all around.
John T
|
Overall Experience
Rating:
2.0
Gm talk to ppl.like he don't want to be there
Dwight R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALICIA D
|
Overall Experience
Rating:
5.0
This Lafayette facility offered us a free month's worth of storage after Hurricane Laura destroyed our home near Lake Charles. We continued our lease for six months. Worth the drive.
lisa B
|
Overall Experience
Rating:
5.0
The only reason we left was because my son has a storage unit where he lives!!
Thank y’all for the excellent professional service that y’all provided to us at all times!!
Sandra B
|
Overall Experience
Rating:
5.0
The staff were second to none.
Joseph P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charlesha C
|
Overall Experience
Rating:
5.0
Very clean facility. Professional and helpful staff. I’ve been to several other U-Hauls around the country and Lafayette’s U-Haul on Ambassador is by far the best!
Phuong B
|
First Impressions
Rating:
5.0
I appreciate the service and thank you.
Troy G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael E
|
Overall Experience
Rating:
2.0
The lady who did the paperwork was not knowledgeable and did not pay attention . She had to ask the other agent about almost every line of the contract.
When the contract was FINALLY ready, almost an hour after we began, she had entered the wrong size unit and it took an additional half hour to get THAT straightened out.
This does not appear to be rocket science or brain surgery. It made the whole process aggravating \, took entirely too long, and was stressful.
Michael W
|
First Impressions
Rating:
5.0
Very COVID-19 safe clean environment and very helpful friendly staff.
Jo M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE P
|
First Impressions
Rating:
1.0
Poor air quality inside the storage facility. Stored leather furniture which had only been there for 3 months was full of mold when I emptied the storage unit last week. The worst climate-controlled storage unit I have ever had. Would have probably been better off keeping the furniture in a barn somewhere.
ROLAND L
|
Overall Experience
Rating:
5.0
My experience was Great, a very convenient location! I would recommend this location to anyone!
GWENDOLYN P
|
First Impressions
Rating:
5.0
We are hurricane Laura victims and we were able to salvage what we could and put it in storage. The mth free was a HUGE help and we are thankful for UHaul.
Latonya A
|
Overall Experience
Rating:
5.0
Huge thanks to Dwight and Brock for helping me with everything!!! Excellent customer service
Hanadi R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dawn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTORIA J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cleber R
|
Overall Experience
Rating:
5.0
Clean and near UL. You all were there when we really needed somewhere to store my child’s personal items. Thanks
Jerome S
|
Overall Experience
Rating:
5.0
Staff was very helpful and friendly.
anne s
|
First Impressions
Rating:
5.0
The young lady who helped me with Was excellent
Norman B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Samantha D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Desmond W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
patricia E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Samantha D
|
First Impressions
Rating:
5.0
The staff is always friendly and helpful. The facility was immaculate.
Elaine S
|
First Impressions
Rating:
5.0
Great
JOHN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Penny C
|
Overall Experience
Rating:
5.0
Facility very clean. Staff very helpful and friendly.
Shirley R
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
MICHAEL G
|
First Impressions
Rating:
5.0
Bryce and Brock Breaux and also a young man named Dwyer were all so helpful and very professional. A+++ for this facility. We rented a storage space and then a trailer to move out. Great service.
Sharon R
|
Overall Experience
Rating:
5.0
Great experience
Sharon M
|
Overall Experience
Rating:
5.0
Very nice and helpful customer service employees-
Candace K
|
First Impressions
Rating:
3.0
Storage facilities hallways too narrow to get sofa into storage unit, Had to bring sofa back with us causing more mileage, also could not get into facility with passcode, delaying completion
patricia E
|
First Impressions
Rating:
4.0
Friendly and excellent customer service
Nathan B
|
First Impressions
Rating:
5.0
Kind and considerate staff makes all the difference.
Scott Y
|
First Impressions
Rating:
5.0
Everyone was very friendly and worked to give us a good experience.
Sharon M
|
First Impressions
Rating:
1.0
Service is always slow every time I need help.
Jamekia C
|
Overall Experience
Rating:
5.0
very helpful and very clear instructions thank you
ROSE S
|
First Impressions
Rating:
5.0
Service agent was timely, polite, and helpful.
Sue C
|
First Impressions
Rating:
5.0
Convenient, affordable and well maintained property.
matthew s
|
Overall Experience
Rating:
5.0
Love that we had access to tons of carts!
Love that the loading dock by the door is elevated - makes the loading/unloading easier!
Love the temp in the climate controlled area was cool!
Sue C
|
Overall Experience
Rating:
1.0
The manager is so arrogant, it makes me wonder if his father ownes that business. Now, with that being said, the other staff was helpful and nice. I would definitely not go back.
barry p
|
Overall Experience
Rating:
2.0
I arrived at 20 minutes before closing, but cashiers were stressed as customers were complaining units they just rented had locks on them. Ditto on one I rented. Also, my PIN # was not activated.
Madeline C
|
First Impressions
Rating:
4.0
Friendly staff was helpful in my move answered all questions.
Julia O
|
Overall Experience
Rating:
5.0
I would really like to thank the corporate management team for all of their help and support. Mr. Dwight Farr has been a blessing to me - pleasant, kind caring young man. Special thank to Jerry & Dwig
Michelle R
|
Overall Experience
Rating:
3.0
Storage building was clean but there were a few times that I was unable to access my unit after hours do to security issues with u haul. Since I paid extra for 24 hour access, I gave 3 stars.
ERIKA G
|
Overall Experience
Rating:
4.0
friendly staff
Randall S
|
First Impressions
Rating:
1.0
I had a o unload my vehicle by myself I don’t know if this is new but very disappointed.
John M
|
First Impressions
Rating:
5.0
Nicholas was very informative and knowledgable about the facility, plans, and other concerns I had about the storage unit. He did a great job!
Nicholas D
|
First Impressions
Rating:
5.0
Very helpful and polite staff. Answered all my questions and I left very satisfied.
Wyoming O
|
Overall Experience
Rating:
5.0
Everything went smooth. Thanks
Kim T
|
First Impressions
Rating:
1.0
I wasn't allowed to use the on site dumpster not to mention I was rushed to get my things out of my unit and customer information is not stored accurately or passed along properly.
Tiffany O
|
Overall Experience
Rating:
4.0
Shouldn't cost extra for 24 hour access.
PETER J
|
Overall Experience
Rating:
5.0
Very professional helpful and organized!
Christina L
|
Reservation
Rating:
1.0
I pick my all my belonging and close my unit at the office left there and forgot my motorcycle pipe which were brand new $ 500.00 called the next day all day long no response they stole them
Robert S
|
Overall Experience
Rating:
3.0
Some of the staff, specifically an assistant manager when this unit was first rented, was rude and less than helpful.
Also, UHaul's inflexible rule are a problem.
James R
|
Overall Experience
Rating:
5.0
Excellent facility, would recommend and use again.
SYBIL H
|
Overall Experience
Rating:
5.0
Very excellent service
REYNA B
|
Overall Experience
Rating:
5.0
None..all was good
Amanda D
|
Overall Experience
Rating:
5.0
Great staff
NED S
|
Overall Experience
Rating:
5.0
I always felt my belongings were safe and secure. Everyone I spoke to was friendly and helpful. I would recommend this facility.