Customer Reviews for U-Haul Moving & Storage of Lake St Louis

2,211 reviews

1200 S Outer Rd   O'Fallon, MO 63368
(Across the street from Firestone)

(636) 614-0930

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(636) 614-0930

1200 S Outer Rd
O'Fallon, MO 63368
(Across the street from Firestone)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nice people

Rodney W. 
Rating:
5.0

The staff was helpful and quick to get out of the lot and quick to check back in.

William A. 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRACORDOVA V. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

I have used this location on multiple occasions and the staff is always awesome. Seriously only place I'll rent from…

Aaron C. 
Rating:
5.0

Nothing really. The people there are top notch, the place is big, clean, and easy to get a truck, as they have all sizes. They have the answers and if not, will resolve any concerns you may have.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Everyone was really nice., easy to pick up and drop off!

Chris M. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
4.0

Customer did not leave a comment.

PAUL F. 
Rating:
5.0

The guys were excellent. Friendly & efficient. Would definitely use them again!

GLORIA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda C.  |  Overall Experience 
Rating:
5.0

Your survey is the right size.

ronald T. 
Rating:
5.0

Customer did not leave a comment.

Lamar Y. 
Rating:
5.0

Customer did not leave a comment.

heather R. 
Rating:
5.0

Process was quick and easy, best uhaul I've rented from

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
2.0

I was for charged gas and for not cleaning the truck and both of those where not true. Hopefully tomorrow we can resolve this issue.

LaShondra K. 
Rating:
5.0

Customer did not leave a comment.

Mark R.  |  First Impressions 
Rating:
5.0

Great service. Pleasant staff.

Jen K. 
Rating:
5.0

Customer did not leave a comment.

Sri Harsha G. 
Rating:
5.0

Customer did not leave a comment.

James E.  |  First Impressions 
Rating:
5.0

The staff was great to work with and got us checked out quickly.

Jeffrey H. 
Rating:
5.0

Very easy pickup and drop off, plus the staff was very friendly.

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

michael r.  |  Overall Experience 
Rating:
5.0

Wonderful people. . . Great selection of new vehicles. . . Incredible facility. . . What more could one ask for ? 😊

Mark R. 
Rating:
5.0

Everyone were helpful and nice. Will go back. Thanks

Chris D. 
Rating:
5.0

Excellent and professional service

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Greg R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Brigitte J. 
Rating:
5.0

Quick, easy , painless rental experience.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

Isaac H. 
Rating:
5.0

Great service!

Doug S. 
Rating:
5.0

Customer did not leave a comment.

Morgan M. 
Rating:
3.0

It needed maintenance. Front end alignment or something. I have been on smooth ride in a big rig, this uhaul was the bumpiest vehicle ever been in our lives. We got proper drop off location and miles with phone 1-800# person. My daughter rented uhaul from her location and required deposit in cash, but at macomb drop off, they would not give refund in cash. That was inappropriate.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
5.0

Customer did not leave a comment.

stephen P. 
Rating:
5.0

Bobby was absolutely awesome. I certainty would recommend 👌 this place.

Carolyn S. 
Rating:
5.0

Peter was awesome. Very helpful and great representative for your company.

KATHLEEN B.  |  First Impressions 
Rating:
3.0

While checking at 5pm on Oct 29, the attendant helping me (who was great) asked a coworker for help getting a code off a cart. The older gentleman who was sitting in a chair two seats down doing absolutely nothing with his arms folded, was an ass and responded that “I'm off the clock” in a very gruff manner. It has shaped my opinion of the store as a result of this simple interaction. I've run customer service organizations for years and that would be a terminatable offense for me. Not only did he do this on front of a customer, but he disrespected a coworker. Hopefully this triggers reaction because you guys are my go to location for all things Uhaul. Being a manager would be is great if it were not for the human element :). Good luck! I rated you average for this interaction, but generally I give a 5 star rating for you guys.

Rusty P. 
Rating:
5.0

The pick up I rented for five weeks had been smoked in and really reeked. But the pick up did fulfill my needs

Richard B. 
Rating:
5.0

The guys there are the best !

Floyd M. 
Rating:
5.0

Customer did not leave a comment.

Caylee R. 
Rating:
5.0

Customer did not leave a comment.

Lee W. 
Rating:
4.0

Customer did not leave a comment.

Lance D. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
4.0

Had some troubles with the computer and other tech issues at the beginning but that is not anybody's fault. And your prices are certainly on the high side. You pay for the name.

Roxane W.  |  Overall Experience 
Rating:
1.0

Make sure to have the keys in the box so your customers don't have to wait two hours for the store to open.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Rodney C. 
Rating:
5.0

I have highly recommended your facility to my friends and family. Your staff is friendly and I was always treated very professionally

Mary Ann L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett C. 
Rating:
5.0

Your ads said $ 19.95 and I paid in total close to $ 70. 00 for only 8 hours of use. And that included 11.00 dollars of gas. drove less then 20 miles total. So, to me that was very high.

Elizabeth R. 
Rating:
5.0

This is my first time renting storage space & the gentleman who set it up was extremely helpful & so nice!!!

kathy k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S.  |  First Impressions 
Rating:
5.0

Don't change a thing, that would be a good experience for the next customer.

Stoy H. 
Rating:
5.0

The team at Darden Prairie location are always kind, sincere, and professional. Above and beyond service expectations.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Great customer service, easy online reservation and sign in.

Jody A. 
Rating:
5.0

Customer did not leave a comment.

josefa a.  |  Overall Experience 
Rating:
5.0

Robin was great to deal with. Will be renting again soon and look forward to her getting us on our way seamlessly.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Barbara G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

heather R. 
Rating:
5.0

Customer did not leave a comment.

Wesley F. 
Rating:
5.0

Great people and very friendly

Kevin F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla L.  |  Overall Experience 
Rating:
5.0

All staff was super professional and friendly!! Everything went off without a “hitch” (no pun intended). :)

MIKEL H. 
Rating:
5.0

Never had any problems

Lashondra K.  |  Overall Experience 
Rating:
5.0

The staff is very friendly and place is always clean! Only thing I would recommend is having a few more flat bed carts since the place is a busy place other than that my experience was wonderful!

tina F. 
Rating:
4.0

Wheels on dolly were full of mud.

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Fast and Easy Pickup/Drop Off

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas K.  |  Overall Experience 
Rating:
5.0

This location always outperforms!!!

Michael L. 
Rating:
5.0

No need to improve.The staff made everything very easy. Everyone was very cheerful.

GLORIA L. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Sandra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenton R. 
Rating:
5.0

Customer did not leave a comment.

joann S. 
Rating:
5.0

Customer did not leave a comment.

Susan Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

The had plenty of room to maneuver and the staff were helpful.

John T. 
Rating:
4.0

Customer did not leave a comment.

Lane M. 
Rating:
5.0

Great Service

James M. 
Rating:
5.0

The staff is very friendly and helpful.

Daniel H. 
Rating:
5.0

I really like the self check in. The location is well lit and safe for night time drop-offs.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
5.0

Thanks, the folks at Uhaul Lake St. Louis, MO were friendly and provided a reassuring service. Thanks, Dan

Dan C. 
Rating:
5.0

Staff was very friendly and a big help! And I love the recycling area yous have!

tina f.  |  First Impressions 
Rating:
5.0

Fix the A/C in the truck

Byron C. 
Rating:
5.0

Do the walk around with the customer when picking up. Besides the equipment being in good condition and working well, which is certainly important, the people here are kind and honest. Everything you would want and hope for to do business with any company.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Steven G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette E. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Staff was very understanding of the situation I was put in with a filthy truck and didn't attempt to charge me for the additional cleaning it needed.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Sarah H. 
Rating:
1.0

The person I got the key from was very rude. He had apparently started assigning the van I was checking out online for to a walk in and proceeded to tell me I needed to cancel my reservation and make a new one with him even though I had already been charged as part of the check in process online. When I said I would rather not because I had already started the check in and my card had been charged he told me that wasn't his problem. I said I'd prefer to keep the reservation as is so as to not have any issues with the system etc and he said whatever and shoved the key at me.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Dustin H. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
2.0

The attendant did walk me 3/4 the way to the vehicle, but then did not walk around it with me. There was damage to the hood that I assume they know is there but I did not. I was worried that I would be charged for it. Also, I was charged extra money for mileage which is impossible to estimate, but was not reimbursed for the additional gallons of gas that I put in the vehicle over the 1/2 tank that I was required to return with. If Uhaul is going to take money for added miles, they should also see the fuel as a way to make up the difference. The attendant that helped with my contract was great. He was good with small talk while he was making sure payments were taken and information was correct in the system.

Austin S. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

MarkAlexander D. 
Rating:
5.0

Customer did not leave a comment.

Dickie W. 
Rating:
5.0

Good work thanks!

DANILLE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney M. 
Rating:
5.0

more competitive pricing

Steve H. 
Rating:
5.0

The lady who waited on use was super friendly and helped up hook up the trailer. :)

Yvonne C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
3.0

I was charged for the dolly and I never used it! Now I got to call back up there yet again! So frustrating!

Matt M. 
Rating:
5.0

Great group of employees, friendly and helpful.

Linda H.  |  Overall Experience 
Rating:
5.0

Very nice staff and well maintained facility.

Diana V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jill c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne D.  |  Overall Experience 
Rating:
5.0

Robyn was very nice and helpful with setting up my storage unit. Getting my truck was super quick and easy also! Less than 5 minutes. Highly recommend!

TAYLOR L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GAYLA H.  |  Overall Experience 
Rating:
5.0

After recent flooding, Uhaul came through with everything we needed, boxes, tape, truck rental. They even gave a free 30 day storage rental! Thank you uhaul for making a difficult time a little easier!

Debbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana V.  |  First Impressions 
Rating:
5.0

The young man that helped me was very kind, helpful,also answered all my questions.

Charlotte F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

connie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  Overall Experience 
Rating:
5.0

Thank you for making this easy

Bernardo R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron M.  |  Overall Experience 
Rating:
5.0

Agent was very courteous and helpful

ERIC O.  |  First Impressions 
Rating:
5.0

Robin, her staff, and the facility are excellent! I've used other Uhaul facilities and I would not describe them as friendly and welcoming. The Lake St. Louis Uhaul is friendly, welcoming, and prides themselves on customer service.

Cheryl G.  |  Overall Experience 
Rating:
5.0

I was sad to see that now the first month free storage is attached to a truck rental. I may need one in the future, but I have yet to be approved so I do not know my destination yet.

Roxane W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
5.0

I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiez

Lisa R.  |  Overall Experience 
Rating:
5.0

This is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!

Christopher T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brendan B.  |  Overall Experience 
Rating:
5.0

Staff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!

Joe C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  Overall Experience 
Rating:
5.0

Robin was so helpful and made a stressful move not stressful for this portion .

Susan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edith M.  |  Overall Experience 
Rating:
5.0

Staff & management were exceedingly helpful and i will recommend this facility!

Jenny H.  |  Overall Experience 
Rating:
5.0

Everything was excellent and the staff was very professional and helpful.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Benny M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy k.  |  Overall Experience 
Rating:
5.0

This facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.

Bob A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

All the people I dealt with were courteous and friendly. Great experience.

Steve W.  |  Overall Experience 
Rating:
5.0

We had three storage units at the O’Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louis

richard m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristin Z.  |  Overall Experience 
Rating:
5.0

The staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.

Malik T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy K.  |  First Impressions 
Rating:
5.0

There was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.

Philip S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany M.  |  First Impressions 
Rating:
5.0

I never had a problem and if I ever need storage again, U-Haul will be my first choice.

Pamela M.  |  Overall Experience 
Rating:
5.0

Very nice start up experience.

Paul S.  |  First Impressions 
Rating:
5.0

Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.

JOSEPH T.  |  First Impressions 
Rating:
3.0

Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.

Erik S.  |  Overall Experience 
Rating:
5.0

I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!

STEVEN H.  |  Overall Experience 
Rating:
5.0

My overall experience was amazing. Everyone at this location was friendly and helpful.

Suzanne A.  |  Overall Experience 
Rating:
3.0

Assistant manager was rude, very unfriendly. Needs social skills.

Theresa G.  |  Overall Experience 
Rating:
5.0

Robyn was so extremely helpful

Sarah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy S.  |  First Impressions 
Rating:
5.0

Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don’t live in the area anymore and I’m disabled (not dying anytime soon, but I can’t travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents’ home and a place to store them, or forfeit them for good. I’m blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend’s card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with—you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I’m highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to “higher ups,” please send me the contact information.

Lisa S.  |  Overall Experience 
Rating:
5.0

I am very happy with this facility.

Philip S.  |  Overall Experience 
Rating:
4.0

Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!

Mary L.  |  Overall Experience 
Rating:
5.0

Great sales reps

dennis s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cimone H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth N.  |  Overall Experience 
Rating:
5.0

Taylor was very sweet and helpful! Everyone made the experience convenient for us.

Keshia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT I.  |  Online Move In 
Rating:
5.0

1st time using a storage area, In the customer service was great!

Clifford A.  |  First Impressions 
Rating:
5.0

Andrew was so nice and helpful.

Sarah W.  |  First Impressions 
Rating:
5.0

The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.