I selected for the uhaul to be returned at a different location (Zisser Tire) but when I arrived at that location and clicked the option online to return equipment it said I needed to be at the lake at Louis uhaul. Why did this selection change?Allese A.
Customer Reviews for U-Haul Moving & Storage of Lake St Louis
O'Fallon, MO 63368
(Across the street from Firestone)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Amanda h. | First Impressions
This location had it together!!! They were amazing! From the moment we drove up until we left. And they were so great working out the problem with our trailer that was the fault of where we picked it up in Louisiana. The originating UHaul place put the wrong trailer on our car - and when we dropped it off here - they quickly made it right in the system so we had the correct paperwork. A+++++ UHaul Place!!DANNY D.
Customer did not leave a comment.Thomas c. | Overall Experience
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Sameer K.
I can't think of a thing that could have been improved. It was easy to book the truck, quick to pick up and get on the road and the people were very friendly. My actual mileage was less than I estimated and the final invoice was adjusted down immediately. Thanks for a great experience.Kevin H.
This location always gets it right!!!Michael L.
Customer did not leave a comment.Steven P.
The rubber seal on the windshield was being held in place by duct tape. During rental, the tape didn't hold and the rubber seal kept hitting the top of the cab. We had to stop to buy duct tape and apply to seal. UHaul should not rent out equipment that needs servicing....if we had been driving in rain, likely would have had a wet cab/dashboard, Otherwise, the truck performed great.alan H.
The only issue I had was that the folks at this location couldn't find a location that was open on the day I wanted to turn in in the trailer that I rented. They told me they were all closed. I knew that wasn't true and had to call the 1-800 number and they gave a UHaul location that was open. Other than that, no problems.David M.
Customer did not leave a comment.Kim S. | First Impressions
Great job and thanks so much!!david J.
Customer did not leave a comment.Nathan J.
Dropping off the car hauler no one came out to help They never came out of the office When I dropped off the truck I was left out in the drop off lane for over 5 minutes and no one came out till someone else came out with another customer that came in the office. That employee had to call for someone to check in the vehicle. All in all not the type of experience that I find acceptable. Very disappointing.Michael A.
Customer did not leave a comment.Erinn S.
Customer did not leave a comment.Mario G.
Mike, I have to say that having been a storage customer and frequent equipment rental customer since 2011, the management and crews you have at this Lake St. Louis Store, and the O'Fallon Store are the most professional and efficient, yet friendliest teams you've ever had ! Robyn and Matt, with their motivated "Can do !" mindsets are, definitely, great assets to your company !Mark R.
Customer did not leave a comment.Diana V. | First Impressions
Customer did not leave a comment.Jeff K.
Process is very organized and straight forward.already.joseph B.
Smooth. We'll done.Bruce H.
Customer did not leave a comment.Mary L.
Yesterday the girl processing my order and another employee seemed more concerned about joking with each other and talking about personal issues than finishing my order. Then today when I returned the unit, i sat in the return area for almost 10 minutes before having to go inside to find someone. Then when I did the same girl from the previous day decided to stop and help someone else when going to find the return employee and delayed me again. And the return employee couldnt make up his mind where he wanted the unit. All in all, customer service was sub par and the employees need to be trained properly. This is the 1st time using this location and needless to say, will more than likely be the last. They should take lessons from the employees at the Saint Peter's, Mo. location, located on the north service rd and Truman Blvd.Paul P.
Well the gentleman at pickup was awesome. The lady at return was not. She spent time on her phone checking something unrelated to my inquiry and when I said thanks for your help nothing. Basically she did her job but the people skills were seriously lacking. If you don't like your job move on, don't be unhappy. Maybe I caught her on a bad day, I dunno.Matt M.
Excellent service. GMs make a difference in setting culture. Have Uhaul stock more trailers.RICKY W.
The young man that helped me was very kind, helpful,also answered all my questions.Charlotte F. | First Impressions
Peter at pickup was so AMAZING! Personable & professional he set the tone for an amazing U-Haul overall experience!!! Give that man a raise!Michelle K.
Customer did not leave a comment.Terri H.
Customer did not leave a comment.connie w. | Overall Experience
Customer did not leave a comment.Peyton H.
Customer did not leave a comment.Veronica W.
Nothing, they provided exceptional serviceDavid O.
Customer did not leave a comment.DOUGLAS S.
Tell us that we need to purchase our own lockShabnam S.
I can't say enough good things about Robyn and her team at the Great ! Lakes U-Haul Storage Facility ! Thanks ! It's always a pleasure !Mark R.
Love the manager she very helpful. Look like great staff at this location too. I will always come to This location.Charlet G.
Good and smooth moving experience.SACHIN K.
I had a good experience and would recommend U-Haul for further business. Thank you, TomThomas R.
This process was insanely easy and much appreciated after a long day of moving! Definitely will use them again if needed.Ellyce S.
Robin was great!!!Jessica A.
Customer did not leave a comment.Zachary G.
I am totally happy nothingCharlet G.
Customer did not leave a comment.Mark M. | Overall Experience
Excellent staff and such a pleasant experience!!!Tim V.
Customer did not leave a comment.Perry B.
Service was excellent as always. My only complaints this time are that one of the strap connections in the front left was missing making securing the load more difficult and one of the tires had very little tread on it that made me have concerns about it blowing while driving. Fortunately it didn't. Will definitely continue to use this location in the future though.Lonnie W.
The female that checked me out was prompt, quick, respectful, great communicator. She was excellent!Linda V.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Carl R.
Exceptional service, and very clean store!Lionel M.
The people at the store were great. Thank you.Myron N.
Very helpful crew!Jesse H.
Customer did not leave a comment.Mark D.
The couple that works here are friendly, kind and a pleasure to work with. We will only use this location. Great service!!!Chad I.
Customer did not leave a comment.Kevin G.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Dane F.
Great fast and courteous service.Kurt H.
I picked up the truck and it said it had 7/8 tank of gas, it only had 3/4. Thomas Andrews, I hope that's right, said he would email confirming the difference and never did. I tried notifying the location several times with no luck of reaching anyone. I went ahead and put the extra $40 worth of gas in it since I had no way to prove otherwise. I just don't appreciate the guy saying he would email me and not.Gerald P.
Customer did not leave a comment.Tim O.
Customer did not leave a comment.Michelle H.
The cab was small. No leg room for fat people. Please warn fat people before getting in. No stomach or leg room. LolLaKyshia J.
Thank you for making this easyBernardo R. | Overall Experience
I went to the O'Fallon location for a 12' trailer and was told they didn't have any available. They called Lake St. Louis, and I was told they had one, but I needed to return it to a different location. When I went to pick it up, the charge was $88 because it was a 1-way rental, and they could not rent it to me as a local. I waited a day for a local trailer to be available. As a result, I was delayed a day, and U-Haul had a trailer sit there unused, rather than being rented at a local rate. What I was frustrated with was that I was not told that my need to "return it to a different location" meant it was a 1-way rental, and would cost 3-times as much.DANIEL B.
Customer did not leave a comment.Gregory H. | First Impressions
Customer did not leave a comment.Cameron M. | Overall Experience
great experience, thanksAndrea S.
Customer did not leave a comment.Ross E.
Customer did not leave a comment.Ross E.
Customer did not leave a comment.Mark R.
Crazy loud metal clanking sound while driving.0Michael N.
Customer did not leave a comment.Steven T.
Customer did not leave a comment.James R.
On the loading end of the trip , I hired movers to help. They kept moving their arrival time back and then never showed up. When I called UHaul the response I received was basically â€œOh well, make sure you get your money back.â€Julie J.
again changed drop off location and didn't see them do the fuel and all thatDiane S.
Customer did not leave a comment.James R.
Service was excellent, thank you !Ivory H.
Great to work with, fast delivery and very helpful,,,DENNIS B.
Agent was very courteous and helpfulERIC O. | First Impressions
Everything was great. Friendly staff too. Thank you.Robert S.
Customer did not leave a comment.Ben P.
Increase number of knowledgeable agents in the store, at checkout. This is a great service!Bryan W.
Robin, her staff, and the facility are excellent! I've used other Uhaul facilities and I would not describe them as friendly and welcoming. The Lake St. Louis Uhaul is friendly, welcoming, and prides themselves on customer service.Cheryl G. | Overall Experience
The staff was friendly and helpful.Scott V.
Customer did not leave a comment.Bridget B.
Customer did not leave a comment.Earl S.
I was sad to see that now the first month free storage is attached to a truck rental. I may need one in the future, but I have yet to be approved so I do not know my destination yet.Roxane W. | First Impressions
Customer did not leave a comment.Michael P.
Was in and out quickly. No problems. Staff seemed very knowledgeable.Steve H.
Customer did not leave a comment.ted B.
Fast, friendly service. Loved how easy it was.Wendy H.
Very confusing experience spoke with one rep in AM told one location then got call in afternoon told different location. Was supposed to get video sent on how to do pick up -never sent. The experience thru app was not customer friendly. Truck wasn't parked where app said it would be. Had to walk all over parking lot in dark to locate. Will NEVER do after hours/app pick up ever again.Matthew M.
Customer did not leave a comment.Rodney S.
Customer did not leave a comment.Bradley N.
QUick and easyDonald S.
walked in, waited in line for a reasonable time and then got great customer service and the solution to my need! It was quick easy and done great!Michael L.
Customer did not leave a comment.John P. | First Impressions
Customer did not leave a comment.Stacy R.
Truly the best run Uhaul in the country that I've been too! Top to bottom, clean, friendly efficient! We've been back several time!! Thank you!Patrick W.
Customer did not leave a comment.Daniel H.
Thank youRobert J.
Customer did not leave a comment.Alfredo R.
Not much, great experience!Alan H.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.Theresa B.
UHAUL was perfect for our move. Will recommend and use again.Deborah O.
Customer did not leave a comment.Margaret L.
The same. A great experience.THOMAS M.
Everything went very smooth and customer service was great!Lonnie W.
Robin was extremely helpful. I rented several trucks from her over the last few months to help in our move and she made the experience a pleasure. I will recommend UHaul to and particularly her site to any friends and family who are moving.Daniel T.
Customer did not leave a comment.Sydney B.
Customer did not leave a comment.Allan T.
Customer did not leave a comment.Michael H.
I appreciate the courtesy and understanding with shifting changes of different persons individual life experiences to make it right for each individual! Thank you , Lisa rodiezLisa R. | Overall Experience
This is a great location. The staff is very friendly and helpful. The facility is very clean and well maintained. They offer many storage options and several load/unload spots. I highly recommend!Christopher T. | First Impressions
Customer did not leave a comment.Brendan B. | Overall Experience
Staff are extremely helpful and friendly. Facility is super clean and alarm system/security is top notch. Would highly recommend the facility!Joe C. | First Impressions
Customer did not leave a comment.Kathy S. | Overall Experience
Robin was so helpful and made a stressful move not stressful for this portion .Susan M. | First Impressions
Customer did not leave a comment.Edith M. | Overall Experience
Staff & management were exceedingly helpful and i will recommend this facility!Jenny H. | Overall Experience
Everything was excellent and the staff was very professional and helpful.Richard H. | Overall Experience
Customer did not leave a comment.Craig N. | Overall Experience
Customer did not leave a comment.Tracy H. | First Impressions
Customer did not leave a comment.Benny M. | Overall Experience
Customer did not leave a comment.JEANNE S. | Overall Experience
Customer did not leave a comment.jeremy k. | Overall Experience
This facility was clean and had all the boxes and packing stuff we needed to get moved. The staff was so helpful in directing us with what boxes would be better and were so friendly. It was always a pleasure to go in and ask a question. Would definitely recommend this facility. Thanks for all your help.Bob A. | Overall Experience
Customer did not leave a comment.Andrew G. | Overall Experience
Customer did not leave a comment.Kevin S. | Overall Experience
Customer did not leave a comment.Mark B. | Overall Experience
All the people I dealt with were courteous and friendly. Great experience.Steve W. | Overall Experience
We had three storage units at the O’Fallon location for three years, while we were overseas. We never had a problem with the facility. Even after three years all of our goods were clean and dust free, and in good working condition. We have several paintings that still look like new, have no cracked paint, warping, yellowing of paper, or mold growth. Upon inspection of boxes, there are no signs of insects, or mildew. Thank you U-Haul, Lake St. Louisrichard m. | Overall Experience
Customer did not leave a comment.Kristin Z. | Overall Experience
The staff was all ways friendly and helpful and the GM was always willing to help me with any problems I had I appreciate everything they have done for me.Malik T. | Overall Experience
Customer did not leave a comment.Tracy K. | First Impressions
There was an adjustment period for some of the people who had storage units and they forgot to check into the alarm system but that smoothed out pretty quickly. I appreciate the location as well as the way the units are cared for.Philip S. | Overall Experience
Customer did not leave a comment.brittany M. | First Impressions
I never had a problem and if I ever need storage again, U-Haul will be my first choice.Pamela M. | Overall Experience
Very nice start up experience.Paul S. | First Impressions
Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.JOSEPH T. | First Impressions
Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.Erik S. | Overall Experience
I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!STEVEN H. | Overall Experience
My overall experience was amazing. Everyone at this location was friendly and helpful.Suzanne A. | Overall Experience
Assistant manager was rude, very unfriendly. Needs social skills.Theresa G. | Overall Experience
Robyn was so extremely helpfulSarah W. | Overall Experience
Customer did not leave a comment.Kathy S. | First Impressions
Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don’t live in the area anymore and I’m disabled (not dying anytime soon, but I can’t travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents’ home and a place to store them, or forfeit them for good. I’m blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend’s card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with—you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I’m highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to “higher ups,” please send me the contact information.Lisa S. | Overall Experience
I am very happy with this facility.Philip S. | Overall Experience
Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!Mary L. | Overall Experience
Great sales repsdennis s. | First Impressions
Customer did not leave a comment.Corey S. | First Impressions
Customer did not leave a comment.cimone H. | Overall Experience
Customer did not leave a comment.diane c. | Overall Experience
Customer did not leave a comment.Robyn D. | Overall Experience
Customer did not leave a comment.JESSICA M. | Overall Experience
Customer did not leave a comment.Beth N. | Overall Experience
Taylor was very sweet and helpful! Everyone made the experience convenient for us.Keshia G. | First Impressions
Customer did not leave a comment.ROBERT I. | Online Move In
1st time using a storage area, In the customer service was great!Clifford A. | First Impressions
Andrew was so nice and helpful.Sarah W. | First Impressions
The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.Alanna Z. | First Impressions
Excellent and friendly customer service as well as a convenient location.Joshua F. | First Impressions
Customer did not leave a comment.Jay P. | First Impressions
Customer did not leave a comment.mike w. | Overall Experience
Customer did not leave a comment.PHILIP S. | First Impressions
Customer did not leave a comment.Peg O. | Overall Experience
Customer did not leave a comment.shari B. | Overall Experience
Customer did not leave a comment.Bret S. | Overall Experience
Customer did not leave a comment.mike w. | First Impressions
Customer did not leave a comment.LISA M. | Overall Experience
Customer did not leave a comment.tera t. | First Impressions
Customer did not leave a comment.Ashley R. | Overall Experience
Robyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!mary c. | Overall Experience
Had reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbookingDonald P. | First Impressions
Customer did not leave a comment.Bryan W. | First Impressions
The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.Mary Ann L. | First Impressions
5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.Robert B. | Overall Experience
Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.Cynthia M. | First Impressions
Customer did not leave a comment.Kevin C. | First Impressions
Customer did not leave a comment.James j. | Overall Experience
All employees were very nice and helpful and very clean and bright.Douglas K. | Overall Experience
My own opinion……I’m on a limited income and I felt it was a little costly for me…… Thank You,Peggy R. | Overall Experience
Very clean facility. Friendly, helpful and efficient staff. Easy process to use facilities. Great experience overall - keep up the good work!CASEY W. | Overall Experience
Customer did not leave a comment.TIMOTHY S. | Overall Experience
Tytammy n. | First Impressions
Would recommend this to a friend!Mary b. | Overall Experience
Customer did not leave a comment.Pauline H. | Overall Experience
The garage door didn’t work a few times we stopped by and almost had our cars stuck inside. The office said they forgot to unlock the door.Judy E. | Overall Experience
Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.Kenneth T. | First Impressions
Customer did not leave a comment.Brain L. | First Impressions
Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.Tori W. | First Impressions
Employees are so helpful and friendly.Bonnie T. | First Impressions
Robyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.mary c. | First Impressions
Customer did not leave a comment.Taylor G. | Overall Experience
So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.ALICIA P. | First Impressions
The staff was extremely helpful and friendly.Richard H. | First Impressions
Great facility with super friendly staff.