Customer did not leave a comment.Thomas H.
Customer Reviews for U-Haul Moving & Storage of Lake St Louis
Lake Saint Louis, MO 63368
(Across the street from Firestone)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Robyn's management of this U-Haul location from Trucks to Storage is why I consistently rate U-Haul 5 Star Excellent. She & her Staff really do provide an excellent experience which is so difficult to consistently achieve in a retail environment of any kind. When I walk into Robyn's U-Haul location, I always look forward to how I know I'll be treated as a customer.JOSEPH T. | First Impressions
From picking up the 20 ft moving truck at the Landings in Columbus GA to dropping it off almost 800 miles later at the U-Haul location in Lake St. Louis MO, our experience was excellent all the way around. The truck was clean, well-maintained and drove well, and U-Haul personnel were friendly and helpful when we had to change the pick up date and drop off date a couple of different times. Great cjob!BRUCE E.
Your driver Mary who delivered the pods was so helpful and accommodating. She is a wonderful representative of your company!stephen S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Pervis J.
Customer did not leave a comment.Donna W.
Was locked out of my unit mid move, on Thanksgiving. Staff assured us we would have acccess until 10pm, we were locked out at 3. Luckily an area managers phone number was on display and she remotely let us in. Also, the pricing is ridiculous.Erik S. | Overall Experience
I have had my contents in storage for 19 plus months and it has from day one been a good experience. Robyn is a very good manager and her team is always there to support you!STEVEN H. | Overall Experience
Always great service hereWarren B.
Nothing, my experience was great.Johann G.
Customer did not leave a comment.Joshua V.
Your staff was very helpful and friendlyKimberly M.
Customer did not leave a comment.Janis K.
Customer did not leave a comment.Richard S.
Great service.Paul K.
Wonderful experience. Great staff, sturdy and well made UBoxes, reasonable pricing, on time drop off/pickup of UBoxes and smooth process. Great job UHaul!KEN T.
The best ever service, Thanks.Phillip R.
I've rented trailers from this location twice and both experiences were great.Thomas E.
Customer did not leave a comment.Joseph G.
I think you have a great service with friendly people to serve us. Don't change a thing !Rickey H.
My overall experience was amazing. Everyone at this location was friendly and helpful.Suzanne A. | Overall Experience
Customer did not leave a comment.Winter L.
You're in another truck from you and and take it to Florida but it is expensive right now so I will have to wait till the price goes down if you do go down and you let me know thank you very muchBarbara S.
Customer did not leave a comment.Dennis L.
the employees r very friendly and if u have a problem they do what the can to help u outTiffanee M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.Cynthia C.
Customer did not leave a comment.Rebekah R.
Assistant manager was rude, very unfriendly. Needs social skills.Theresa G. | Overall Experience
Customer did not leave a comment.Michael P.
Customer did not leave a comment.JAKEB W.
Robyn was so extremely helpfulSarah W. | Overall Experience
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.JENNIFER W.
Customer did not leave a comment.Jeffery S.
Difny give me accurate quote then told me not to worry then charged me $200 moreMichael M.
Great service! I've been to this location many times for boxes and everyone is always friendly and super nicesusan S.
Customer did not leave a comment.Kathy S. | First Impressions
Customer did not leave a comment.William W.
Thanks so much! In the midst of a lot of stress and unpredictable challenges, your helpful and flexible staff was a godsend. I don’t live in the area anymore and I’m disabled (not dying anytime soon, but I can’t travel long distances by myself and my endurance is limited). On extremely short notice I had to find a way to retrieve things from my deceased parents’ home and a place to store them, or forfeit them for good. I’m blessed that friends in the area could help, and that they went to your facility for the space. In the 2.5 years since the rental was established, I and a rotating cast of friends have been in and out. I also had to switch out the billing to go from my friend’s card, to mine. When that card expired and I missed a payment, your staff was patient. When the flooding occurred, I was notified promptly. On that note, while nothing of mine was damaged, I WOULD have been upset if it had. Of course you anticipated customers that were affected would be justifiably upset, but your response was unlike almost any other business I have to deal with—you owned it. As far as I could tell, there was no delay notifying customers while you consulted with attorneys to craft a script of word salad full of excuses and devoid of responsibility. Staff simply emailed and called, knowing they were going to get an earful from some people. That kind of moral fortitude is rare these days, and it absolutely makes a difference, especially in the lives of people like me. With far fewer functional hours a day to take care of responsibilities, health, and needs, it an be difficult to carve out any time to relax and enjoy life, even when everything goes as planned. When unexpected events come, a friendly voice, kindness, honesty, and helpful attitude makes a HUGE difference. I’m highly confident that you've taken steps to avoid future floods, and would recommend your facility to friends. If there is a way for me to send my compliments to “higher ups,” please send me the contact information.Lisa S. | Overall Experience
Customer did not leave a comment.Mike F.
Customer did not leave a comment.Juan N.
Staff were quick and friendly.William H.
I am very happy with this facility.Philip S. | Overall Experience
Customer did not leave a comment.James J.
All went greatJeffrey C.
Customer did not leave a comment.staci C.
Customer did not leave a comment.cortez S.
Customer service, availability and pricing are all better than any rental agency I've encountered.Thomas E.
Customer did not leave a comment.Phillip S.
Great friendly and fast service. Hassle -free experience!Martha L.
Very clean and well lit. Easy access and plenty of carts available. No hidden fees. Highly recommend this location!Mary L. | Overall Experience
Customer did not leave a comment.Steven C.
Great service! Thank you.Roger C.
Great sales repsdennis s. | First Impressions
Customer did not leave a comment.Corey S. | First Impressions
Both pickup/drop off were fast and easy.tim E.
Customer did not leave a comment.ROBERT A.
Customer did not leave a comment.adrenne W.
Very clean, friendly and helpful staff, excellent experience.Thomas C.
Customer did not leave a comment.joseph O.
We rented a dolly and blankets and were surprised to find another set already in the truck. We wouldn't have rented them if we knew they came with the truck.BENJAMIN B.
Customer did not leave a comment.ray M.
Customer did not leave a comment.Behzad R.
Customer did not leave a comment.Behzad R.
Customer did not leave a comment.cimone H. | Overall Experience
Customer did not leave a comment.Robert W.
Customer did not leave a comment.diane c. | Overall Experience
Customer did not leave a comment.Robyn D. | Overall Experience
Customer did not leave a comment.JESSICA M. | Overall Experience
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.MICHAEL A.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Kenneth M.
The two guys at the counter were very friendly' That says it all! Machelle westMichelle M.
Customer did not leave a comment.Greg J.
The only I had a problem with is the associate that rented me the Uhaul truck 9/30 at night told me to have it back by 9:00am. The next day 10/1 I got it back by 8:00am and the girls that clean out the truck said I was suppose to be back 7:00am. Also the GM left me a message that I was gonna be charged an extra $50 for bringing it back late.Melissa C.
General Manager was very helpful.william U.
Customer did not leave a comment.SUSAN H.
I can't say anything bad about the staff at the Lake St. Louis location. They were completely helpful. My problem was with the mobile check out. I arrived on time at 6:30 and started the process. Was good up until I gave a phone number of someone to call which whom was my son standing right next to me. Minutes go by he receives a text message saying they're going to call. More minutes go by and they finally call. Even more minutes go by only to be told I couldn't be verified. 15 minutes in total lost and wasted on some useless mobile check-out. I then in turn had to use the person standing at the desk which took just 5 minutes. Needless to say I am highly disappointed with the mobile side of things and would never recommend it to anyone and will only tell them of my horrible experience.darrell K.
Customer did not leave a comment.Beth N. | Overall Experience
Taylor was very sweet and helpful! Everyone made the experience convenient for us.Keshia G. | First Impressions
Customer did not leave a comment.Ronald T.
Customer did not leave a comment.ROBERT I. | Online Move In
1st time using a storage area, In the customer service was great!Clifford A. | First Impressions
Customer did not leave a comment.MATTHEW P.
Andrew was so nice and helpful.Sarah W. | First Impressions
The team made my day. Was in the middle of a horrible situation and they went out of their way to make me laugh and explain everything. Gave me GM phone # just in case of issues. They were awesome! Would give 10 stars if I could.Alanna Z. | First Impressions
Excellent and friendly customer service as well as a convenient location.Joshua F. | First Impressions
Customer did not leave a comment.Jay P. | First Impressions
Customer did not leave a comment.mike w. | Overall Experience
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.JOSEPH C.
Customer did not leave a comment.PHILIP S. | First Impressions
Customer did not leave a comment.Dustin L.
Customer did not leave a comment.KENNETH H.
Service was prompt, friendly and helpful, the the rented equipment (6 x 12 flat trailer) worked great and was just what we needed. Thanks!Benjamin N.
Doing fine.Peter C.
Customer did not leave a comment.Duane B.
Customer did not leave a comment.ANN M.
Thanks for your help with our move.Michael W.
Customer did not leave a comment.Jay M.
Customer did not leave a comment.Peg O. | Overall Experience
Customer did not leave a comment.Brian L.
Customer did not leave a comment.shari B. | Overall Experience
Customer did not leave a comment.Dominick B.
Customer did not leave a comment.Bret S. | Overall Experience
Thanks Robyn and Andrew!mike W.
Excellent location, service, and personnel.Dana C.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Timothy B.
Very spacious and clean facilities. Knowledgeable and helpful staff. A great experience all around.FRANK S.
Customer did not leave a comment.Anthony G.
Customer did not leave a comment.Kirk J.
Customer did not leave a comment.mike w. | First Impressions
Customer did not leave a comment.LISA M. | Overall Experience
Very efficient and easy to work with.Stephen M.
Customer did not leave a comment.Lamont C.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Julie B.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.tera t. | First Impressions
Customer did not leave a comment.Ashley R. | Overall Experience
Customer did not leave a comment.Tom T.
Customer did not leave a comment.LEE S.
This is not directed at this specific UHaul location, but at UHaul overall as a company: You can empower your people working at individual stores to swap out a tire from another trailer. We were on hold for over 40 minutes collectively during this process due to a blown tire on the trailer and your poor phone response times. Couple that with us being close enough to make it to the nearest U-Haul center, pulling in and asking them to swap out the tire/wheel for another trailer tire/wheel and us being told "No we don't do that, you have to call roadside assistance" and when we called Roadside assistance, again waiting on hold for 40 minutes, then we had to wait AN HOUR AT THE UHAUL CENTER in Columbia, MO for I-70 towing to come fix the issue (which I-70 towing did great) but you know what I-70 towing did to fix the issue? They swapped out the damn tire/wheel from another trailer on the lot. WHY DID I NEED TO WAIT A FUCKING HOUR AND 40 MINUTES FOR THAT? When if your people had a damn jack and lug wrench they could have done it in literally 10 minutes. This was an infuriating experience that just shows that once a company get's too large, it loses all sight of customer experience and service by implementing too rigid processes that don't allow for human flexibility.Matthew D.
Robyn Durrette, the manager, was extremely professional, friendly and so accommodating. I would recommend her to everyone. She's a keeper!!!!mary c. | Overall Experience
Had reserved a 10ft by 15 ft which upon my arrival did not have because they overbooked. I took a 10 by 10 instead. The also offered a 5/5 also. Not a good procedure of overbookingDonald P. | First Impressions
Customer did not leave a comment.Bryan W. | First Impressions
The ladies were all super warm, helpful and just wonderful to work with. They were very professional courteous and great at explaining procedures.Mary Ann L. | First Impressions
5 U-Boxes, 1 truck, 1 auto-trailer, 1 cargo trailer, and more boxes than I want to admit; all to move to another state. The Lake Saint Louis U-Haul team is FANTASTIC! No complaints from me about them, and no complaints from them about all my questions and requests. I am thankful to have worked with them.Robert B. | Overall Experience
Staff was friendly and knowledgeable. Gave us a tour of the facility and explained everything. Very clean and well maintained. Would highly recommend.Cynthia M. | First Impressions
Customer did not leave a comment.Kevin C. | First Impressions
Tytammy n. | First Impressions
Owner is awesome and wonderful to work with. Facility in great location, has great storage options and super clean.Kenneth T. | First Impressions
Customer did not leave a comment.Brain L. | First Impressions
Staff here is awesome, I would definitely recommend to anyone needing storage or other moving needs.Tori W. | First Impressions
Employees are so helpful and friendly.Bonnie T. | First Impressions
Robyn, the manager, was delightful. She was very helpful and I would recommend her and this uhaul.mary c. | First Impressions
So far so good. I placed my items in storage after renting the truck and the place was clean. I really like the carts at the front of the storage facilities. It makes moving in Fast and efficient.ALICIA P. | First Impressions
The staff was extremely helpful and friendly.Richard H. | First Impressions
Friendly peopleDiane T. | First Impressions
Customer did not leave a comment.JAMES m. | First Impressions
Very good customer service.Kevin S. | First Impressions
Customer did not leave a comment.Ashley R. | First Impressions
Thank you Robyn.Finishing T. | First Impressions
Customer did not leave a comment.JEANNE S. | First Impressions
Awesome customer serviceAntoine C. | First Impressions
Customer did not leave a comment.Robert F. | First Impressions
Customer did not leave a comment.Raeann G. | Online Move In
Customer did not leave a comment.pat m. | First Impressions
good staff friendly and knowledgeable.Jonothan S. | First Impressions
Customer did not leave a comment.Karon D. | First Impressions
Staff was helpful and facility was clean.Kathryn D. | First Impressions
Robin was fast efficient and very polite. Thank you for making this a very easy transaction Robin. Sincerely Barbarabarbara f. | First Impressions
Very nice facility. Yes, I love the service. The employees are super nice.Pamela M. | First Impressions
This facility is great !!!!!! Debbie, Tara, Jimmy and staff are always welcoming and so friendly I have used two different facilities in the past six months and this was is soooooo much better than the one in Florissant close to Lindbergh and Florissant Road That one is clean but have issues with one of their staff Members who always seems to plan his incompetence on the weekend to “issues with the computer” Smaller guy who seems always frustrated and not friendly at all like I am bothering him by being there Glad I know longer have to deal with him Courtney at Florissant was very helpful as well. As Alex?(the manager) but as I mentioned the late worker on Saturday orSiunday.....not so muchKarl Y. | First Impressions
Customer did not leave a comment.Cindi B. | First Impressions
Customer did not leave a comment.Jenny H. | First Impressions
Customer did not leave a comment.Bob P. | Online Move In
Customer did not leave a comment.Kristin F. | First Impressions
Staff was friendly! Less than 3 miles from my house.Patrick J. | First Impressions
Good experience.STEVEN H. | First Impressions
Customer did not leave a comment.Bret S. | First Impressions
Thus was the first time I ever used uhaul personally and the workers at the lake St. Louis location were amazing they helped me with everything that I needed I couldn't ask for a better team to help.Malik T. | First Impressions
It was an quick and easy transaction.Greg GramlichGreg G. | First Impressions
Very friendly, informative, walked me to storage entrance, showed me how to gain access, walked me to the unit, super clean! If you were in a movie and wanted a secret office, this is it! C PetersonMorrison H. | First Impressions
Quick qnd easy proc3juile D. | First Impressions
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
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We ship across town or accross the world!
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