Customer did not leave a comment.Heather G. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Lakeville
Lakeville, MN 55044
(Corner of Cedar and County 50)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ensure that the back of the truck's interior is clean and not a hazard prior to renting.Gregory B.
Customer did not leave a comment.brian P.
windshield washer fluid was either empty or did not work.Dale S.
I have worked with the Lakeville outlet several times. The staff is well trained. The manager is a real problem solver.james M.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.Ann G. | First Impressions
Customer did not leave a comment.Maurice M. | First Impressions
Customer did not leave a comment.JASON M.
Customer did not leave a comment.MILES L.
Customer did not leave a comment.Bonnie K.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.james C.
Customer did not leave a comment.Douglas M.
All was grandâ€¦only â€œtidyâ€ recommendation is to wash the INSIDE of the windshields. Thanksâ€¦it was a very positive experience. Ohâ€¦.I haven't yet received a email receipt of the rentalâ€¦could I get that pleaseâ€¦order #84212478. ThanksWendell A.
The smell of cigarette smoke was so bad that I actually started coughing.Oscar I.
Customer did not leave a comment.Timothy P.
Customer did not leave a comment.Terry M.
Excellent customer service and follow upMark B.
Customer did not leave a comment.PHILIP M.
This location was excellent. Original facility where reservation was made in Hastings did not have it available as promised and NO ONE notified us!Michelle L.
Customer did not leave a comment.KEVIN F.
Customer did not leave a comment.Connie D. | First Impressions
Great people!Michael B. | First Impressions
Karren was pleasant and very helpful!Matthew M.
Wonderful, friendly service from all team members.Kelly S.
Everything was so smooth and easy!! Truck was great and the staff was fantastic!!Brian N.
Customer did not leave a comment.Daniel C.
Customer did not leave a comment.gary P.
A bottle of cologne and partial bottle of wine left in cab when I picked up truck.Douglas M.
Everything was great! I will definitely be back - Thanks!MICHAEL W. | Overall Experience
Customer did not leave a comment.PAUL W. | First Impressions
No commentJohn E.
Smile more!STEVEN S.
Very Friendly and ProfessionalMia M.
Was a great experience, I don't think there was anything to improve. Thank you!Mark M.
Customer did not leave a comment.DEBORAH E.
Customer did not leave a comment.David T. | Overall Experience
Great experience getting my RV/bus situated at this UHaul facility. GM was very helpful.Jeff C. | First Impressions
Leron Brookins was very helpful, answered all questions I had and made it a smooth experience. Would be happy to do business here again!Thomas W.
The pickup was easy and quick. The return was a little confusing. back in Illinois when I rented, upon return I pulled under the green awning and then proceeded inside to hand over the keys and approve the gas and mileage. I received a receipt in less than 2 hours. When I returned my van in Minnesota a gentleman was walking around in regular clothes. I had no idea that he worked there. He took the keys and told me I was all set. I started to worry a bit when two days passed and I did not receive a receipt. I had to call uhaul and request it.JENNIFER P.
Customer did not leave a comment.John H.
Customer did not leave a comment.Scott P.
Best Customer Service. Soo friendly!Thomas J.
Walkthrough and explanation of the storage facility was done with great detail. The facility is impeccably clean.RON R. | First Impressions
Customer did not leave a comment.Margaret S. | Overall Experience
Customer did not leave a comment.Jesson E.
We had a long day which mentioned above didn't start as it was supposed to. We completely blanked on filling the gas, and called them to explain the situation since we dropped it off a day early. Not willing to work with us whatsoever to fix the problem. It would have been the right thing to call it even with the amount of money we are out from our truck not being available on time. Please do better.Ryan C.
Second elevator would improve the experience.Mike A. | Overall Experience
Leron and crew are always greatAntwan G.
I was not happy with some parts of the service. They changed my reservation at the last minute which created a big snag in my plans. When I asked about it, they gave excuses that could have been explained to me at the time of reservation as caveats to placing the reservation. They were also not very friendly, too basic. In addition, they did not prepare me for all the required steps I needed to take with the drop off. There were a lot of tasks and details with the one way drop off that had to be managed and there was no cautionary warning about this beforehand. Things like the drop off specifics, taking and uploading photos, finding where to leave the key, cleaning out the back (no broom), and so on. I was grateful for the ability to drive a relatively long way for my move and leave the truck there, but there should be more upfront information about the whole process. The current way of doing it causes a learn as you go situation which adds stress to an already stressful time.BRIDGET B.
Customer did not leave a comment.JOSEPH P.
Customer did not leave a comment.Kelly L. | First Impressions
This worked great for us. Thank you!Angela W.
Tony, KC and the entire crew were super helpful!!!!!!!Lori O.
I had such a great experience. Moving is so stressful and Leron and his team put me at ease. Professional, friendly and everything was ready for me in a very fast manner. I highly recommend U-Haul Moving & Storage of Lakeville. Beautiful facility and top-notch service. :)Christie K.
Outstanding location, service and personnel! You all run a tight ship and set an amazing example. I will be back. Thank you for all that you do!Adam N.
Customer did not leave a comment.THOMAS N.
It took forever to be approved to be able to drive the vehicle via the electronic sign in. It was very frustrating to just be standing out there next to the vehicle waiting for my phone to say I was approved- especially without a live person to discuss it with and determine if there were any issues that were slowing things down. After I finally got approval, I was told to go inside and get the key from a person at the desk. Why didn't they just have me sign in and get approval from that person? It seemed like a huge waste of time and definitely not a quick way to get things going.Stephanie V.
Customer did not leave a comment.Emilia K.
The two people I had interaction with at the counter, one for pick up and one for drop off, were very helpful.Kimberly D.
Customer did not leave a comment.Elden P.
The entire staff is so helpful and friendlyâ€¦laron, Tony and everyone !Alexander S.
Incredibly friendly staff! Very clean and well maintained facility. I was really happy with the whole set up and feel very comfortable storing my items with them I highly recommend them!Sarah W. | First Impressions
Customer did not leave a comment.Christine L. | Overall Experience
Customer did not leave a comment.Kevin R.
We chose this location, a bit further away, due to its reviews and the fact that it was a Uhaul franchise. Not some other store that just rented a few trucks. We had a small window and didnt want any hassles. Everyone was so pleasant and we had an enlightening discussion about trailer hitches which will lead to future business.Debra G.
This Lakeville Blvd Uhaul location is very efficient and helpful. All of the employees I had contact with went above and beyond to help me get everything I needed. Particularly, Bryant was incredible. We had an issue with our drop-box pick up, and he jumped into action. His kindness and enthusiasm made the experience quick and enjoyable. Bryant, thank you.MATTHEW N.
Tony is the man! He makes this place run like a well oiled machine! I needed a different hitch for my new vehicle and he hooked me up!Johann S.
The staff at this location are AWESOME! The manager, Casey (or KC!) is so friendly, thorough & seems to really like what she does and her employees. I can see mutual respect & cooperation. Montrell hooked up our trailers while I was completing the contract. We had done issues with our reservation & Mandy at the regional control center took care of everything. This has been one of the best Uhaul experiences & I will plan to come to this same location, even though it is not the closest location to me. Thanks again!Kendra O.
Customer did not leave a comment.Dale W. | Overall Experience
Customer did not leave a comment.Susan B.
Excellent staff from pick up to drop off. Very efficient and got me on my way quickly. I highly recommend this location.Andrew E.
Customer did not leave a comment.Evan V.
Customer did not leave a comment.Beth V. | Overall Experience
Customer did not leave a comment.Julie B. | First Impressions
Leroy is an outstanding service member. Attentive and helpful.Anthony V. | First Impressions
Customer did not leave a comment.Denise K.
Staff were super respectful and welcoming! This is definitely the place to go to get your uhaulJENNIFER B.
Everyone at U-Haul Moving & Storage of Lakeville was prompt, attentive, and flexible. I had no trouble picking up and returning the trailer I had rented. I will use them again and would recommend them to anyone. Thank you for the excellent service.Adam S.
Very easy pickup from a well staffed store.Stephen B.
Customer did not leave a comment.Jim S.
This was a good experience all around--reserving, check-in, ease of use of the vehicle, return of vehicle.Daniel D.
Customer did not leave a comment.cheryl b. | First Impressions
Customer did not leave a comment.BIJAN D.
The Lakeville location was outstanding. The truck was clean. They helped me check in and check out in no time and set it up so it was easier. They followed through and helped me find the best solution. Even the one time when there was only one person manning the store, he went out of his way to help. (Most places in our area are short of staff right now).Anette P.
Customer did not leave a comment.Sarah P.
Just keep being friendly and helpful as you were for me all I'm happy to recommend this place!vicki P.
Pleasant people thank youNicole L.
When I made my reservation online I selected a location, then got a phone call the evening before our scheduled pickup saying the location I selected was not even a UBox location and we had to go to a different location that was further away. That was confusing and inconvenient.Kimberlee V.
Customer did not leave a comment.Darren L.
Customer did not leave a comment.Allan B.
Great service!MICHAEL D.
Customer did not leave a comment.Gregory B.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.AARON M.
Customer did not leave a comment.Christopher D.
Extremely rude customer service.Mrunal D.
Customer did not leave a comment.Kathy V. | First Impressions
Customer did not leave a comment.barara w. | First Impressions
Family owned and operated! They are amazing!Elizabeth F. | First Impressions
Customer did not leave a comment.Deanna G.
Best experience I have ever had!COREY K.
Customer did not leave a comment.leon W.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Travis S.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.DAVID E.
One of the agents was helpful but the rest were horribleâ€¦ Uhaul has lots of kinks in its process and needs a serious overhaulâ€¦ App sucks tooJohn R.
Charged twice the box rent without any proper reason. Front end staff does not have knowledge on the process. Nobody knows where my U box, but charged rental fees because of delay at their end.Maharajan S.
This was the worst u haul experience I have ever had. 1) The reservation was 45 minutes late. 2) The truck size we reserved was not there so we had to use a 26ft truck and were charged more. 3) Due to the fact we had a substantially larger truck, we were unable to park in the proper location at our new apartment making moving furniture through small hallways across the building and tiny doors extremely difficult. It ended up taking much more time than we needed. 4) Our truck was not able to be dropped off at the location near our new home and we had to drive all the way back to our pick up location making us waste more gas and pay more for the fill up. Lastly, I spent over 2 hours on the phone attempting to get ahold of someone who could help me with the frustration I had. I do not want to pay for this experience. If customer service cannot help me discount or comp this reservation I will not be using uhaul again. An extremely disappointing experience.Evan G.
Customer did not leave a comment.TIMOTHY O.
Very organized and very good people. Trust this location to help you with your moving local or cross countrydavid B.
Customer did not leave a comment.PHANI KIRAN P.
Customer did not leave a comment.LAURA N.
Customer did not leave a comment.Zachary C.
Customer did not leave a comment.Angie L. | Overall Experience
Pleasant employees that took care of what needed to be done very quickly and got me on my way in 5 minutes! Awesome customer service. Need to send these guys down to Broken Arrow OK!BRYAN G.
Customer did not leave a comment.LAURI E. | First Impressions
Customer did not leave a comment.Samantha A.
The workers were awesome and friendly.David D.
The staff was super nice and accommodating all day long. There were just genuinely a nice group of people!! Love the indoor loading and off loading.Tom S. | First Impressions
Customer did not leave a comment.Christopher H.
Poor service every step of the wayDavid S.
Customer did not leave a comment.SCOTT P.
Customer did not leave a comment.Leeann D. | Overall Experience
Very friendly and easy to register and access our storage. The area is very clean and I feel confident that our items will be secured.Hector R. | First Impressions
Very friendly and helpful staff and made the move about as painless as possible! Would definitely recommend to anyone looking to put stuff in storage!Aaron F. | First Impressions
Leroy was fantastic!! Great experience!!Shannon I. | Overall Experience
Customer did not leave a comment.Pamela L. | First Impressions
Customer did not leave a comment.Amy P. | Overall Experience
Customer did not leave a comment.andrea f. | First Impressions
Antonio went out of his way to assist us and was very flexible with the process of canceling our Ubox reservation and moving our belongings to a storage unit. I would definitely recommend this place.Andre H. | First Impressions
Always the best service, always very helpful.Kent B. | First Impressions
Brand new and easy to useChad D. | Overall Experience
Great place. Very cleanMichael E. | Overall Experience
Customer did not leave a comment.Donald R. | First Impressions
Customer did not leave a comment.Rebecca F. | First Impressions
Very friendly and helpful staff and GM. Best ran and cleanest storage facility I have seen.Jeffrey M. | First Impressions
Customer did not leave a comment.Kenneth A. | First Impressions
Customer did not leave a comment.Mike A. | First Impressions
The staff was great! very friendly and helpful!Mia M. | First Impressions
Customer did not leave a comment.Rosco J. | First Impressions
Customer did not leave a comment.William C. | First Impressions
Antonio Villahermosa and his team were great!Michael E. | First Impressions
Please fix the app- burn it and start over. Making changes never works and the app constantly gives a “network signal lost” when you try to advance. The staff at uhaul (Karren and Leron) were very helpful and attentive. I was disappointed that I reserved a first floor unit and ended up with a second floor unitEric R. | Online Move In
Customer did not leave a comment.Karen O. | First Impressions
I like the way I was treated by the staff and they explained how everything works for us who rents l sure we will be happy for a long time thank youDonald L. | First Impressions
Thanks Tony and LaRon, you were great!ROBERT V. | Overall Experience
Customer did not leave a comment.Anthony D. | First Impressions
Customer did not leave a comment.Kerr Dental K. | First Impressions
Customer did not leave a comment.Tom T. | First Impressions
Customer did not leave a comment.Margaret S. | First Impressions
Tony and his team are excellent! They took the time to review options for storage , packing and cross country shipping. Really impressed.David R. | First Impressions
Thank you Tony, KC, Brian and other staff for a great experience moving to Minnesota. 😀Felicia M. | First Impressions
Rv storage is so tight !!!Not sure why it is not a drive through. POOR PLANNING. NEVER AGAIN....susan a. | Overall Experience
We were made to feel most welcome. The GM went above and beyond!David M. | First Impressions
Customer did not leave a comment.Jessa C. | First Impressions
Customer did not leave a comment.Katy G. | First Impressions
Customer did not leave a comment.Brandon m. | Overall Experience
No commentsvitaliy k. | First Impressions
Customer did not leave a comment.Grant J. | Overall Experience
All the information taken for the account is inaccurate. And I still don’t know how to get it changed.WILLIAM S. | First Impressions
Customer did not leave a comment.Alex S. | First Impressions
Everything was proper except there was no lock inside the unit as stated in my text confirmation from an online rent process.Aleksandr V. | Online Move In
Customer did not leave a comment.David T. | First Impressions
This place is great. You have everything.. the only improvement would be your hours. Clean and efficient. The workers are pleasant and helpful. Understanding . I cant say enoughJulie K. | Online Move In
Customer did not leave a comment.Christine L. | First Impressions
Tony and his staff at the Lakeville U-Haul are all so friendly and helpful! Everyone worked hard to accommodate our needs. The staff members here are all attentive, and I appreciate how easy it was to work with everyone. The whole move in process was stress free, even when there were a few hiccups with the computer system being down. Tony problem solved well. Great customer service all around!adam L. | First Impressions
The instructions received did NOT include the fact that we needed to stop at the front desk for a key card. We set off the alarm. .You need to update your instructions! Thankfully it was during office hours and not a different time.Jolene H. | Online Move In
Customer did not leave a comment.Andrii S. | Online Move In
Antonio is the man!Jonathan O. | Online Move In
Customer did not leave a comment.Patricia G. | First Impressions
Leron has been there EVERY time I’ve gone there. He must work like 80 hours a week.😂 Hes been super helpful, very honest, and the tour he gave was amazing. The facility is new so I don’t know if cleanliness could be an issue, but it is extremely clean and tidy.Nick S. | First Impressions
Very clean. Staff was Awesome! Thank you.Anciganie J. | Overall Experience
LaRon and Tony went above and beyond to accommodate my needs to get storage with flexibility, without worries for access and security of my Class A diesel!ROBERT V. | First Impressions
Customer did not leave a comment.Megen K. | Online Move In
Customer did not leave a comment.Raymond W. | First Impressions
Customer did not leave a comment.Jeff D. | First Impressions
Awesome storage unit and staff!NANCY M. | First Impressions
Antonio was great to deal withChris J. | First Impressions
Excellent customer service and knowledgeable and explained and answered all of my questions. Very clean facility.Randy S. | First Impressions
Customer did not leave a comment.Kimberly H. | First Impressions
Staff was VERY helpful and nice, building very easy to navigate and close to home, the facility was basically SPARKLING it was so clean/near, and the 24hr access is awesome because our work schedule is all over the place.Paige N. | First Impressions
Customer did not leave a comment.BENJAMIN B. | First Impressions
Friendly, thorough and quick. I asked to upgrade the size of storage unit last minute and it was a breeze!! This facility is amazing. Completely impressed! Bright and clean.Susan S. | First Impressions
Everyone was kind and friendly at the facility. They thoroughly explained how to use the entrance system, and directed me through the facility to help me find my unit.Emily R. | First Impressions
We had a few issues in the beginning with power as it was a brand new location for storing RVs but eventually this was addressed. The staff was always very helpful, extremely friendly and accommodating. We will likely use there services for our future storage needs!Tom h. | Overall Experience
Customer did not leave a comment.Tim C. | First Impressions
They run a tight ship and a 1st class operation.Ira E. | Overall Experience
Such a nice, clean facility and the staff goes out of their way to be helpful. Leon, who helped us rent a storage unit as well as rent a trailer for our move was terrific— so kind, pleasant and knowledgeable.Mark B. | First Impressions
Customer did not leave a comment.Rama R. | First Impressions
very well togather, clean, the customer services excellent. When arrived thoroughly organized.tyrone s. | First Impressions
Staff was amazing!! Very kind and helpful!Zachary O. | First Impressions
Very friendly staffChristie C. | First Impressions
Very helpful staff. Thanks Antonio & Team.Mark D. | First Impressions
Customer did not leave a comment.Beth V. | First Impressions
Very professional and friendly staff.Stefanie L. | First Impressions
Tony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!HYPERGRAPHIC P. | First Impressions
It was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!Bob K. | First Impressions
Customer did not leave a comment.Michael G. | First Impressions
Staff was very helpful and friendly! Thank you!Ralph H. | First Impressions
Customer did not leave a comment.Stephanie O. | First Impressions
Customer did not leave a comment.Amy P. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!