This was a headache from the get-go. Online booking gave me 2 units to make a 5x10 and they weren't even next to each other. When the office personnel moved me to a full 5x10, they didn't transfer my account auto-pay I had already signed up for. Instead of trying to contact me, they sent a letter out of state to Kentucky for my Dad and then e-mailed me that they added a late fee. Why is my Dad getting letters and I am not??? No notice of an account being due or past due until the late fee showed up. If "nothing transferred" - how did they get my Dad's address? I don't recall giving anything more than his name and phone number FOR EMERGENCIES. NOT notices about financials. This created confusion and it is not my Dad's business if I have a late fee. I am 48 years old! I explained my situation to the office, but the woman that works in there repeatedly called me, asking me to give her my credit card. I told them to take off the late fee and they said they did. I went to pay it and the late fee was not removed. She called me AGAIN, harrassing me for my card number. She called me at least 3 times and asked me to hold while she found the manager, instead of having him call me when he wasn't busy. She accused me of not paying numerous times, even though I was waiting on them to fix the fee and told her I had tried paying it but the fee was still there. After 3 or 4 days, they finally figured out how to remove the late fee and admitted they are not good with computers. I will never rent another unit from this location ever again. It was literally one thing after another, between the billing issues, multiple units when I needed one, and the constant over crowding of groups of people unloading U-hauls right in front of the automatic doors, instead of the designated U-haul spaces, and at the end, a semi trailer was permanently parked in one of the smaller spots that cars needed when the rest of the spots were full and there was only 2 regular carts and about 6 mattress carts (which were not accommodating to what we were bringing in to the unit) - what a headache. I ended up renting a U-haul truck to move the items out of my unit - which had an engine light on and was told to "not worry about it", instead of getting me a different truck.
Buffy J | Overall ExperienceSelf Storage Units in Lakeville, MN, 55044
U-Haul Moving & Storage of Lakeville
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 9'Miscellaneous Storage
Size Guide- Rate:
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$44.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $44.95 Per Month
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![Example storage unit layout]()
Small
5' x 5' x 12'Miscellaneous Storage
Size Guide- Rate:
-
$44.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Climate
- Rate:
- $44.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$44.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $44.95 Per Month
-
![Example storage unit layout]()
Small
6' x 8' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$59.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $59.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 10' x 9'1-2 Bedroom Home
Size Guide- Rate:
-
$59.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Climate
- Rate:
- $59.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$59.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Climate
- Rate:
- $59.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 12'1-2 Bedroom Home
Size Guide- Rate:
-
$59.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Climate
- Rate:
- $59.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 12'1-2 Bedroom Home
Size Guide- Rate:
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$64.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $64.95 Per Month
2 Units Left!
Vehicle Storage (RV, Boat, Car & More)
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Using the Uhaul in Lakeville,Mn. was as good as it gets. EVERYONE was so very kind & very helpful especially for the fact that we had to change our pickup time for the 26' truck we ordered several times. Moving time into our new home was changed a few times and everyone who took our calls to update the new time were kind, understanding and accommodated us which made that big part of the move STRESS free. Getting in & out of the storage unit was very handy clean & secure. A BIG thank you to ALL.! We highly recommend Uhaul and this facility was Excellent!
DON H | Overall ExperienceI said no for the facility being secure and well lit not because the inside isn’t, but because the garage you use to unload anyone can access and I had a very scary experience where cruise across America camper was parked inside and I watched two men get into it and then stay in there. They were not visible and it made me feel incredibly unsafe. They were not unloading when I saw just sitting in their camper. I am moving out due to this experience. This being said, upon move in I went in to pay my final amount and set the move out and the people were first of all not available, and second of all when they finally did come to help were INCREDIBLY RUDE. I honestly cried upon leaving because the way I was spoken to was SO intense. I was told to just stop thinking and just move out, they were not interested in what I needed help with (paying the amount I owed and doing the move out, instead walked me up to get my thing while lecturing me that I talked way to much instead of saying what I wanted which they were saying was not to pay and I explained that wasn’t the case at all. It was a HORRIBLE experience and I will never rent there again or recommend that anyone does.
Samantha C | Overall ExperienceEveryone we spoke with on the phone was very kind & very helpful. Also, people at front desk were very kind & helpful too. One gal even returned a call not because I asked her to but because that's how thoughtful she was. What a great place to store items during a move or for whatever reason. Very clean & set up very nicely to get in & out.Thank you to all. Secure too!
DON H | First ImpressionsIt was a great experience, but 24 access would be fantastic.
ERIC G | Overall ExperienceThe tour of the facility and it's workings was much appreciated. The gal was very friendly and knowledgeable.
DEANNA D | First ImpressionsWell run. Secure. Pricey.
BRUCE J | Overall ExperienceLiked that restrooms were available on each floor
Ngia C | Overall ExperienceAlways great interaction with any of the staff. All building areas were well maintained, lit and accessible. Secure entry, as well as internal dock bays, made the experience well worth it!!
ROBERT G | Overall ExperienceLuu and Antonios mother were great 😃
JAMES H | First ImpressionsBaad
Ruben C | Overall ExperienceThe entire crew was excellent
Yussuf I | First ImpressionsThe gal who gave me the guided tour was awesome!
KENNETH H | First Impressions