Customer Reviews for U-Haul Moving & Storage of Lakeville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lakeville

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Ira E. | Overall Experience |
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ALWAYS pleased with the staff and facility. I realize it's a new location and there are some growing pains, but the well-trained and attentive staff work hard to make things right.

JEREMY J.
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Customer did not leave a comment.

Randy A. | First Impressions |
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Great location and staff member on hand did an excellent job.

Karen K.
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Nothing, very kind employees. Very knowledgeable. I will continue to rent from here.

Joshua V.
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Customer did not leave a comment.

Nandra P.
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Montrell at this location was great - super friendly and memorable. He needs a raise, super valuable employee. Hard to find people like that.

RACHEL S.
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Customer did not leave a comment.

dan R.
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Kyle H.
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Customer did not leave a comment.

Philip S.
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Steven W.
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Quick and professional

Scott D.
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Customer did not leave a comment.

James S.
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The manager is very friendly and helpful! The whole experience was quick and easy! Will definitely be using the Lakeville rental site often! Thanks

Richard P.
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your drivers were courteous.

Joey W.
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My experience from start to finish was excellent. The 3 gentlemen who helped me were very friendly, respectful, and professional. I appreciated all 3 of them. Great service!

PAULA B.
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The staff have all been helpful and professional. Easy pick up and drop off process.

Belinda J.
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Customer did not leave a comment.

tyrone s. | First Impressions |
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very well togather, clean, the customer services excellent. When arrived thoroughly organized.

SHANE M.
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Customer did not leave a comment.

Craig E. | Overall Experience |
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Customer did not leave a comment.

MARY M.
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courteous and helpful. Not charged for things I didn't know about.

MARK B.
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Customer did not leave a comment.

Lisa W.
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Leron was exceptionally polite, efficient and helpful! My experience was very pleasant.

Joel W.
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Customer did not leave a comment.

Adam L.
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Quick and easy!

Zachary O. | First Impressions |
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Staff was amazing!! Very kind and helpful!

Matthew G. | Overall Experience |
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Big shout out to the manager of this uhaul location. He was awesome: courteous and accommodating. Him alone is enough for me to recommend this location.

Craig M.
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Lakeville UHaul is phenomenal. Tony and K.C. are great people and make renting from them an enjoyable experience. They are very professional and courteous. We had originally had a truck set up at Apple Valley UHaul at 10 a.m. When we arrived they said we didn't have a reservation there but at Lakeville. My phone email said I had one at Apple Valley. They then sent me to Lakeville and Tony and K.C took care of me. Don't go to Apple Valley. Drive the 5 minutes and get your rental at a place that won't mess up your order. When we returned the truck at 6pm Leron really did an outstanding job of taking care of us when we explained what had happened at Apple Valley.Good people all around.

Ira E. | Overall Experience |
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The indoor loading dock is so easy. It's a shame no one has thought of this before.

Lisa W.
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Customer did not leave a comment.

Michael W.
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Everything was great. My only problem is my bank account was double charged for the same order. I will be sending in a complaint regarding this.

Bryan A.
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Customer did not leave a comment.

MIRELIA O.
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The van I rented was way over priced. I have rented bigger vans for longer time and never been charged so much. Wouldn't recommend to family or friends because I feel like they took advantage of me.

Kevin O. | Overall Experience |
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Very nice facility. Clean and secure. Staff is courteous and extremely helpful. Amazing service!

Christie C. | First Impressions |
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Very friendly staff

Angela F. | First Impressions |
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Customer did not leave a comment.

Mark D. | First Impressions |
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Very helpful staff. Thanks Antonio & Team.

Jacob B.
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The truck had been in an accident prior to me picking it up. This cause the truck to ride rough when going over 55 MPH. I had to go an hour out of my way to get this truck because apparently there were no other options.

BRENNAN H.
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Too many furniture pads. Also, I thought insurance was on total cargo, not per box. I would have reduced my insurance had I known. Would use UBox again.

Beth V. | First Impressions |
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Customer did not leave a comment.

Brian M.
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Customer did not leave a comment.

Stefanie L. | First Impressions |
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Very professional and friendly staff.

John B.
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We will definitely be back to rent from you guys again. Pick up and drop off was quick and easy.

HYPERGRAPHIC P. | First Impressions |
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Tony could not have been more helpful and accommodating! He answered every question, showed me the facility and how to access my unit any time. The facility is beautiful and clean. They have a variety of carts (even a pallet jack) for you to use. Could not have asked for a better experience!

Erin M.
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Excellent quality and customer service!! Antonio and all the staff went above & beyond. The store is impeccably clean, nothing about the check out or return left me feeling uneasy. I highly recommend and will definitely use their services again.

Jack O.
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Tell people the price and if it includes insurance costs which is an extra charge. Insurance is optional.

Greg G.
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The entire experience was TOP NOTCH! From picking up the trailer, to dropping it off, every employee I dealt with was very friendly and professional. Will most certainly do business here again.

Richard J.
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Customer did not leave a comment.

Brittany F.
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Logan L.
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Susan S.
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We had the great opportunity to work with Leron. He was EXTREMELY flexible with out needs and helped to accommodate our last minute changes and requests. The location is fabulous! SUPER CLEAN - the truck was clean and we had ZERO issues with the rental at all! We've needed the use of a rental vehicle approx 6 times in the last few years - this BY FAR WAS THE BEST experience! Thanks Leron for helping to make our recent relocation a bit easier and smoother! WE HIGHLY RECOMMEND THIS LOCATION!

Caleb K.
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Customer did not leave a comment.

Samantha L.
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Customer did not leave a comment.

DEBRA M.
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Nothing needed to improve. Professional courteous folks work there.

Douglas M.
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Extremely efficient and very fast return

Jon L.
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Customer did not leave a comment.

Doug O.
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Fabulous new facility. Loading docks of various heights make for ready loading and unloading. Staff is informative and helpful.

Ed K.
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Customer did not leave a comment.

JESSE Z.
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The guy working the was wearing a mask but the mask was only covering his chin..... What's the point if your in customer service to wear it on your chin??? We were wearing our masks.

steven L.
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Outstanding system and will use again.

Steven L.
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All contact and dealings went very smooth and the guy checking me out was very knowledgeable and courteous.

Carey V.
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Antonio was amazing! Friendly, knowledgeable, and a great representative for your company. If I could give him 5 stars I would. People like him have earned Uhaul my future business. Cheers!

Caroline S.
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Let on was very pleasant and helpful. The facility is very impressive.

JOHN E.
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Leron, the manager at the complex in Lakeville was a consistent help to me during the several weeks I prepped for my move. He went out of his way to help me find movers when the ones I had canceled on me.

Thomas D.
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Customer did not leave a comment.

Rajesh A.
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Customer did not leave a comment.

Stephen M.
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The GM of this facility helped me and he was great. Very efficient, polite and fast.

Gregory M.
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thank you as always great service in Lakeville

Bob K. | First Impressions |
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It was such a great experience. I own a restaurant and the team at uhaul was so professional, friendly, and accommodating. Be proud of the Lakeville Team!! First Rate!!

Thomas B.
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I originally wanted a 26ft. I was told there was none 2 months in advanced. I took a 20 foot truck and was told to call in 2 days before to see if a 26ft was available. I did and was told a 26ft was 10-15 minutes away. I was happy, then I was called the day before the move and was informed the only 26ft truck was 1-45 minutes away??? I then went with a 20ft at 45 mile one way. The people were all nice. Tom

David D.
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Customer did not leave a comment.

Michael K.
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Mikhail B.
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Seth A.
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A huge thank you to Leron for his outstanding customer service. We were impressed by his attentiveness and willingness to work with our schedule. We had a great experience with this location and will recommend it to friends.

MOLLY S.
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I came in and a lady greeted me and started checking me in. Then A guy behind the counter interrupted her and then was rude to me, multiple times. He acted like he was in charge or some kind of supervisor. He was probably in his mid 30's. He left with a different customer. The lady finished my paperwork and we walked out to the vehicle. The lady was kind and apologized for his behavior. I would not come back to this location because of him. He was rude, unapologetic and just not nice. I was not rude in anyway, and felt that his behavior was completely uncalled for.

LERON B.
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The Staff was very Friendly and Helpful

Leslie L.
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accessible, clean, well designed new facility with more helpful staff member, Leron Brookins, than ever previously experienced in rentals from UHaul in over 54 years of being a customer !

Kenneth C.
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Customer did not leave a comment.

Kenneth O.
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I only wish it was closer to why I live

Rickey R.
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Nothing! I was so lucky to be able to pick up a large truck at the last second on a Saturday afternoon. Counter employee was very pleasant and helpful too.

Krista C.
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Beware of these boxes while moving long distances. When the box arrived everything smelt so musty from the humidity in the box. I had to wash everything and throw a lot away. I packed everything in sealed air tight tubs and wiped them down before packing, and it still was musty. I also found some black mold on a couple boxes.

BRIAN B.
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Customer did not leave a comment.

MATTHEW F.
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friendly and easy to get your vehicle.

Heidi H.
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Great experience, fast and efficient!

Greg G.
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Customer did not leave a comment.

Scott V. | Online Move In |
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It would be good to put up some signs in the halls regarding what unit numbers are down which hallways. I checked in on-line and had to wander a bit to find my unit.

william L.
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Perfect experience thank you

Andrew S.
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The two guys that helped me were Awesome! Very efficient, excellent customer service!!

GREGORY J.
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Nothing to complain about. Everyone was friendly and helpful. Everything went as good as could be hoped for.

Kathleen S.
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Amazing customer service. I was having trouble backing the trailer up and he was very patient and walked me through it. Plan on renting another trailer from this location in the next couple of weeks.

Adam R.
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Customer did not leave a comment.

Meagan M.
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I would have a smaller window of time for pick up with even a same-day option for smaller loads.

David D.
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Very professional, very well kept facility. Ordered it online picked it up used it and brought it back. Very smooth operation.

Michael G. | First Impressions |
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Customer did not leave a comment.

Ralph H. | First Impressions |
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Staff was very helpful and friendly! Thank you!

DOUGLAS Z.
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Facility is new and the staff was professional and very helpful.

MATTHEW T.
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Customer did not leave a comment.

Ed K.
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Truck was waiting for me ready to go and was exceptionally clean inside. The people were friendly and efficient.

Craig E. | First Impressions |
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Customer did not leave a comment.

THOMAS N.
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Customer did not leave a comment.

Karla S.
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Customer did not leave a comment.

BOB H.
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Customer did not leave a comment.

Richard G.
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Customer did not leave a comment.

Mark V.
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Great staff. Great location

Anthony M.
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Leron Brookins was first class in every way. Very personable. From the moment I walked in the door he was very articulate and answered every question. Explained in detail the entire process. When I returned the truck, Leron was right there. I was so impressed. Thank you Tony Malecha

JEFFREY D.
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I was a little disappointed that I was charged an extra 40 cents for mileage considering I have to go five additional miles out of my way yo get the truck in the first place.

Tim H.
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Customer did not leave a comment.

Brandon M.
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Casey and Laron are amazing. They were extremely helpful on what was an extremely stressful and hectic day. They were warm and accommodating and most of all patient with me and my less than optimal demeanor. 5 stars are not enough.

Todd W.
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I take partial responsibility as I took possession of the car transporter after the location was closed for the evening. After hooking up the equipment and making my electrical connections I found that the trailer lighting did not work on the drivers side of the equipment. I fiddled around checking connections on the trailer and even tried a different adapter that I had in my vehicle. After 15-20 minutes I decided to take the equipment as I was in a predicament as to securing an alternate piece of equipment as this hour of the evening. I understand that the staff at the location wouldn't have known if it was not reported by the previous renter's however there was obvious damage to drivers fender that was previously repaired so it makes me wonder.....

Nicolas W.
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Customer did not leave a comment.

DYLAN H.
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Charged for two days even though I had the truck for 5 hours starting at 8am.

Lynn M.
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The employees went beyond to help me and make my visit enjoyable

kent v. | Overall Experience |
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Customer did not leave a comment.

Jody D.
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Customer did not leave a comment.

Jay W.
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Antonio was very helpful in terms of encouraging me to rent the truck for the full 24 hours and very clear about what he would tolerate in returning the vehicle (fuel, after hours, expected condition...). It was much appreciated as a first time experience with this UHaul location.

Jeff G.
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Customer did not leave a comment.

Katy B.
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Everyone was very helpful and did their best to make sure everything went smoothly. Definitely recommend!

James H.
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excellent experience!!

Mark K.
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Pick up and drop off couldn't have gone more smoothly. I will always go back to this location for my moving needs.

Robert P.
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Customer did not leave a comment.

Stephanie O. | First Impressions |
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Customer did not leave a comment.

Michael F. | First Impressions |
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Definately recommend - awesome facility with great ergonomics in place for customers ie carts and the pull in bays. Thank you!

REBECCA E. | First Impressions |
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Customer did not leave a comment.

Katy G. | Overall Experience |
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Customer did not leave a comment.

kent v. | First Impressions |
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Customer Service was exceptional. Only problem is this location did not have a truck to rent. Had to rent the truck from another facility that was substandard.

Shantelle S. | Overall Experience |
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Customer did not leave a comment.

Amy P. | First Impressions |
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Customer did not leave a comment.

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