Customer Reviews for U-Haul Moving & Storage of Langley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Langley

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Kyle R. on

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Michael G. on

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Some aspects of the vehicle were slightly concerning - engine light on/ hood gasket not in place. Overall vehicle was clean and reliable. Excellent staff experience as always. Very accommodating at the last minute and able to meet my changing needs as they occurred.

Janice M. on

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The staff were very competent and helpful. Also very polite.

Debra J. on

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Michael L. on

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james B. on

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Be careful when signing and opting in/out. I ended up with insurance I didn’t want.

Paul V. on

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When I booked online, I booked a trailer with ramp. The system said it was available. When the agent called me the night before, they said that they had no available trailers with ramps. I had to rearrange my plans accordingly. Quite disappointed. Why would the system accept my reservation for a specific trailer configuration or it was not available?

Sung L. on

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jaskaran G. on

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Barb B. on

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Gary A. on

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All good . Worked like a charm

Chelsea R. on

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In and out in 5 minutes! Excellent service!

margo H. on

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The grounds surface was extremely rough , big pot holes , needs the gravel even out

Farzad M. on

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Brian T. on

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Easy. Drop off

John M. on

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William M. on

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gary N. on

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Marcus O. on

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Had to pick up over 40 minutes away in another city added 1 1/2 hours to the move. Was supposed to get a $50 refund haven't seen it.

Erik T. on

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Tiffany N. on

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gerry C. on

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Pam A. on

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rodney h. on

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The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

Mohammad K. on

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Sandra R. on

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linda c. on

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Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

Michelle Y. on

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Many concerns with inaccurate fuel adjustments, overcharges on after hours fee and very poor and unhelpful service by rep Tina Pender. Still under dispute for charges. Would not recommend this location and give it 0 for customer service.

Emmanuel A. on

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We requested for another city location pick up that had multiple locations but still had to drive the opposite direction from our destination to pick this up. Very inconvenient.

John A. on

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The kilometre rate is way too high. A rip off Will definitely look else where in the future

Nelson C. on

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Graham S. on

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Andrew M. on

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Nothing. All is well

Dustin R. on

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Have more polite staff. Older woman was rude and terrible customer service.

Tegan M. on

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Mustapha E. on

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Very friendly staff. The whole online process from reserving, picking up the Van and dropping it back was very easy.

Frank F. on

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maria S. on

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Touraj A. on

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Very good service

kat S. on

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charles s. on

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I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

Christopher I. on

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Excellent service

ROBERT H. on

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Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

Leslie F. on

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LES / CINDY K. on

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no comment

trijntje willy z. on

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Friendly service, detailed information, Clean and efficient Thank you!

Ian T. on

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Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Charles P. on

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Amazingly nice service personnel and very helpful.

Trevor R. on

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Always a pleasure to deal with these people at uhaul they make your visit 10 out of 10

Lyle M. on

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THANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.

jennifer s. on

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When we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070

Elsie S. on

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Better control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.

Nik B. on

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We rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure

Laurel L. on

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easy

Aline j. on

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increase in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.

richard v. on

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We used the storage locker for over a year Very convenient.

Eldon & Stephanie T. on

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Extremely helpful and informative Would definitely recommend this location

Doug W. on

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This Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!

eric b. on

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Very professional and friendly staff ,if needed I would use again ,,

WARREN S. on

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Thank you for your support’

GEORGIA D. on

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I would use Uhaul again, thank you!

MIGUEL M. on

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Just one of the 5 persons(a girl) that I dealt with at this facility was friendly and helpful, the others where in a bad mood, you can tell that they aren't happy working here.I rented 3 times.

eric b. on

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Friendly professional staff,,

JUlia R. on

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Tina and her staff at the Langley Uhaul site were always friendly and professional. I would also like to compliment all the call center employees I spoke with who were also friendly & professional

Melanie S. on

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A Very Good Experience Renting Storage and Excellent Professionalism and Customer Care by all Staff.

Dale M. on

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Excellent staff very helpful

Dale L. on

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Nice facility with good staff who are helpful.

Doug W. on

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Cleaner than I expected with actual inside walls as opposed to some places where they use only drywall on one side of the studs. Staff was friendly and helpful.

Chris H. on

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Very satisfied.

NADYNE D. on

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Always a pleasure dealing with staff at Uhaul always friendly and helpful with anything I need assistance with highly recommend uhaul at 193 and 56ave staff are amazing !! 👍🏼👍🏼

Dale L. on

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Good service, professional staff.

Deiro C. on

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Quick delivery and excellent customer service

RANDY M. on

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Excellent facility

Klaus B. on

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Opening hours are confusing and somewhat misleading No light in the storage unit. Convenient location Very helpful staff. Repeated reminders for unpaid bills after move out puzzling.

gary r. on

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Overall a positive experience.

Brian F. on

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Thank you !

mike p. on

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What a great storage place! The people that work there are A+++ and when I left were so kind and polite. Store you stuff in total confidence - and the price was right too.

sandra s. on

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good

april b. on

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Great service! Thanks for the great customer service!

Charlie m. on

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Very bad service every time you ph every person give you different information it was very frustrating at moving time

Charlie B. on

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thanks to U haul ! great experience

marlon d. on

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Very polite, courteous and knowledgeable staff. They followed up with a telephone call when additional space and information came available.

Sandra B. on

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Must thank you for taking very good care of my very special items. You did an awesome job.

LORA K. on

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Rat or mouse poop was in our unit And when we rented uhaul truck they canceled on us 3x. Manager said she couldn’t help us at all and that we would have to deal with it .

Pat M. on

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Excellent

Gretchen V. on

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Multiple times my Auto-Pay was not used, and then I was charged a late fee which was collected via my auto-pay! The hours were ok, but would have been better if open later (at least until 9pm).

Bonnie W. on

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Very pleased with the unit as well as the staff, friendly, businesslike no issues whatsoever, thank you.

stefan g. on

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Camper in next stall placed on a slight incline. front stantion broke and the camper fell on my truck, that was to be sold. Now its a write off, i lose 1000s$. Had 8k$ of newer parts. brutal

MICHELLE W. on

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This facility was a excellent location right off the #10 Hwy for me.

richard v. on

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Would like a light in storage unit. Early access on Sunday.

callum m. on

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I did have mice in unit 403 but not in 292. More rodent control efforts near the fences would be good.

ada m. on

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Think it is wrong that when I gave up my locker on April 6 did not get a refund for 3 weeks and payment was made March 28, yet you got to rent it right away. VERY VERY WRONG. Stealing

gerald f. on

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Keep up the good service