Customer Reviews for U-Haul Moving & Storage of Langley

Rating:

2.0

Received a call at 5:03 pm that installation is done but when I got there to pick up the car, I was told technician had already left so I have no one to ask about a few questions I have. Then the staff had to call the Technician/ installer as she couldn't find the key. Installer "accidentally" took the key with him home so I ended up waiting for him to return to the office, did not leave until past 6pm. Not happy about the whole experience.

Rating:

5.0

Highly recommended, 5star!!!

Rating:

5.0

I am renting Uhaul now on regular basis And overall employees were to gud and helpful. They always help me in polite manners , specially the girls on counter like Navpreet and arshdeep . They are always helpful , polite and friendly .

Rating:

5.0

More help with the return app.

Rating:

5.0

Sukhpreet Singh went above and beyond to make sure our camping trip was not cancelled. He took over an hour of his time to drive to another location to pick up an item for the install that was not currently in stock at the install location. Thank you :)

Rating:

3.0

I attempted to call this location several times before rental to ask questions but was either put on hold with call never answered or directed to a call centre that could not reach them either. When I rented the truck the contract and rates were not explained to my satisfaction and no one there did an inspection with me I was told to take pictures?

Rating:

5.0

No lights in storage boxes, VERY DIM

Rating:

2.0

Yard was dirt. Difficult to turn around in. Truck was dirty

Rating:

5.0

Everything went well

Rating:

3.0

Gas gauge was inaccurate to start and they tried to suggest at the gas was needed to be . my suggestion is to get before you annoy another customer

Rating:

2.0

First of all my rental was delayed for 2 hrs. Initially it was scheduled for 2 PM and around 1 PM it got rescheduled for 4 PM. When I reached to location to pickup my truck then I had to wait for 45 min, I got my rental. The manager was not at all friendly and said he is covering my rental for some other location, as if he is doing a big favour to me. I lost almost $ 150 which I had to pay to my labours waiting to load my stuff in the truck.

Rating:

1.0

Unacceptable unprofessional straight garbage trash waste of space this place is…probably illegal.

Rating:

5.0

Excellent service, friendly customer service, attentive , respectful and willing to go above and beyond

Rating:

4.0

The girl who attend me was very friendly!!

Rating:

1.0

I heard from people that U-Haul is best for moving stuff around the country but after installation I got to know that it is not a 40 dollar day rent but 1500 dollars for a one way trip to Calgary which is very expensive for me. I am moving with my family to Calgary and because of this I have to leave a lot of my stuff here including baby toys and things that I want to take with me Calgary. This is very sad because I expected a better service from you guys but it is disappointing.

Rating:

5.0

My amount has not been adjusted yet. I paid more and the final amount was less so they said that they will process the refund but I haven’t received any refund yet

Rating:

5.0

The upper shelf in the box was dirty. Other than that the experience was very good. Picked up and dropped off all online. Very eats to use

Rating:

4.0

U haul makes it extremely easy and. Was a great experience

Rating:

5.0

Sukh preet was very professional he walked me through the process of installation via set up call after I booked appointment. Did finish the job with in the time frame. Hassle free install and loved the customer experience. Keep it up U-haul Langley and Sukhpreet.

Rating:

4.0

Very friendly and helpful

Rating:

5.0

Can not get my app to work, employee even tried to help set it up and could not get it to work....

Rating:

5.0

The young lady we dealt with was very kind . Excellent service

Rating:

5.0

This location was wonderful. The customer service there went above and beyond to help my situation. Personally if it wasn't for this location I'd have nothing but bad things to say about U-Haul. But going forward I'll recommend this location. That's it

Rating:

5.0

Things went great

Rating:

3.0

I had reserved a furniture dolly and another dolly and they were all out which was annoying and frustrating. What’s the point of reserving then.

Rating:

1.0

Wasted 1.5 hours do to poor management, and phone skills and was almost threatened afterwards to not come back or wouldn’t be allowed!

Rating:

1.0

Worst experience I have ever had and I used to work in car rentals so I get how things work. But the sheer passive behavior of the assistant manager and other employees when concerns were brought to their attention was appalling. The only time they ever showed any enthusiasm and commitment was to argue not to reimburse money back for things that were clearly caught on video recording by myself. It was not just myself, other customers attending before and after me had the exact same experience and the staff continued to ban together and argue the same errors they had made. Errors. Inability to hold money on CC card and then blaming customer for the card issue against banking operator confirming otherwise. 3/3 customers noticing that the fuel was marked on documents at a higher level than the actual gauge in the vehicle was reading... Staff argued and refused to reimburse for this.. one man said that his rental day plans were thrown off because the vehicle had a 10th of gas at the time of rental... Staff unapologetically argued that the fuel was at a higher level (1/8) until the man forced them to look at the rental. They then argued that the any additional fuel brought back was not their problem. The same thing happened to me and the initial rental agent (assistant manager) advised that the rental would be discounted upon return. Obviously, this was a lie and I was met with harsh argumentative behavior from "Simarjot" & "Ankush" The customer isn't always right but videos and photos never lie. It is simply amazing that this place has empowered it's lazy and rude employees to behave in a manor where they are bold enough to try and steal money from customers. Don't blame the employees, blame the organization for enabling and encouraging staff to behave like this. Never go here!!!!

Rating:

5.0

Great staff at this location. Thanks to all of you for a smooth and easy rental.

Rating:

5.0

Working radio in the truck

Rating:

1.0

I reserved a dolly and was not provided it. At pick up it was confirmed i was getting a dolly. But was suprised when it was not on the truck. When i called in and spoke to an employee and assistant manager. I was given the option to take on the cost of fuel and km to pick up dolly in another city or not have one.

Rating:

5.0

Friendly staff

Rating:

5.0

Very helpful staffs. Great service.

Rating:

5.0

Excellent service, can do attitude!!

Rating:

5.0

Staff friendly and helpful.

Rating:

4.0

You really need a specific designated area for customer parking. There are 4-5 spots right inside the property. I parked there. I received a phone call after I was an hour away telling me to come and move my car. Are you kidding? There’s no NO PARKING sign there and it looks like the most legitimate place to park. It needs to be marked clearly.

Rating:

1.0

I was NOT told by the person who rented to me that the mobile app is “often problematic”. This is how a uhaul employee from the United States referred to the app after I begged her to call me after chatting with her in the chat for more than 30 minutes. It took me an hour to get through picking up the vehicle because of the issues with the app, and the net result was that I missed the ferry I was scheduled to take and had to pay additional money to travel to Vancouver Island. Once we could get through the app and we opened the cargo door the 2 sets of moving pads that I had ordered were not there and we had to go purchase some from Home Depot. Uhaul charged me for the moving pads and needs to reimburse me for this. Uhaul ought to either have a Canadian version of their app or inform Canadians renting from them that they will need to enter their driver’s license as an “international” license into the app or the app will not accept it. When scanning the back of my license (more than 30 attempts) the app refuses to recognize it even though it indicated it could obtain the barcode. I cannot quantify the anxiety this created for me and those there with me. I believe that Uhaul owes me the $9 and tax for the pads it charged me for and did not supply and also my ferry cost one way ($125.25) for the delay in being able to obtain the truck because of the issues with the app. I would never rent using the mobile app ever again and I will not be renting from this location again unless I receive a credit for the missing pads and some kind of good will compensation for the hour of delay in picking up the truck.

Rating:

5.0

Ankush is very helpful. Good job.

Rating:

4.0

The front gate was supposed to be closed and locked at all times and was not. It remained open… not secure and not what I paid for

Rating:

5.0

The customer service was incredible- the lady that handled us was super - she was cheerful, informative & working two stations - very effective - multi tasked but still very customer focused and the rest of the staff were friendly & offered any help - honestly best customer experience I’ve had in a long time. I actually don’t even fill out these types of surveys, but did so in this event because it was that good. Highly recommend these employees. I hope you recognize them for their efforts.

Rating:

4.0

Their lack of parking space for customers made it a bit challenging for me. Also, the website allows you to reserve a furniture dolly only to find that the store has none. Their in store customer service has good though.

Rating:

1.0

Bad experience. Ordered a 15' uhaul and was told I had ordered a 10' and/or that location didn't have 15'. This resulted in not being able to move all my items.

Rating:

4.0

The trailer was not ready for pickup, I had to play musical trailers in order to access the one I was assigned. Further, the trailer had a complete flat tire that required changing using my own vehicle to allow that to happen. That being said - the staff were very helpful, they assisted and were very courteous through the whole procedure. It left me only running an hour behind schedule.

Rating:

5.0

I should have looked at the app with a clerk as I couldn't navigate it.

Rating:

1.0

Put on hold for over twenty minutes and tried recalling to be put on hold again so I booked online and reserved a furniture dolly for $7 at the location to find out that they didn't have it at the store for rent and they made me purchase one for $35 instead. Horrible customer service!

Rating:

2.0

I was told that I could come in after hours due to my circumstances. The representative never one time mentioned an “after hours service charge” of 20.00. I filled the tank back up to exactly where it was when I took the vehicle but got charged an extra 12.00 and change. Not only that but the representative also gave me a completely backwards direction for the code access to open the gate. Luckily I found out the right way from the evening service guy who happened to be there before I took the truck. The gas and after hours charge sounds like a scam.

Rating:

5.0

It was a great experience. Staff were knowledgeable and helpful. Everything went well & quickly!

Rating:

4.0

Wasn’t happy that the clerk requested she’d take a photo of me as a “security measure”… although she already had a photo of my driver’s license. I ha just recently booked a truck at another location and the didn’t ask for that. What’s the legal grounds for this??….

Rating:

5.0

The only frustrating issue is not being able to rent the truck for more than 2 days online. Sometimes I need to rent the truck after office hours and for more than 2 days

Rating:

3.0

If a customer only goes 2km for using the truck maybe not argue with them about gas if the needle didnt move clearly they didnt use 25 dollars worth of gas like i was gonna be charged

Rating:

4.0

The people that work at uhaul on 56th st in Langley are awesome. They are always there to help you with anything that you may need. The prices suck but, prices suck everywhere. 😆 🤣

Rating:

2.0

Improve check out and check in Was extremely poor So slow and unorganized, seemed incapable of processing payments and no communication on the checkout/chekin process, very frustrating

Rating:

5.0

Excellent customer service 👏

Rating:

3.0

The truck was not running well. I had the insurance thank goodness. Upon picking up the truck the furniture and appliance dollies I pre ordered were not available which made moving the washer and dryer and entertainment unit more difficult for the movers. I was supplied with a utility dolly from another truck. I thought I had everything planned properly but it didn't work out the way I hoped. Was told the pre authorization was not actually taking a payment but only to confirm the card number. I was told I only pay upon returning the vehicle. I was at a gas station on the way to take my brother home when my card didn't work and we had to wait for a friend to come to buy gas for me. I had 200 on my visa which was going to cover the 186.90 that I planned for from the online reservation. Because of the 231 charged, it caused an overdraft fee of $25. I was able to discuss what happened with the clerk upon returning the truck and she didn't charge me for the packing blankets or the utility dolly to save me 20 dollars. I was hoping for 25 to make up for the overdraft charge. I would like to say I am still very grateful for U-Haul as it is the only option I could find within my budget. I am extremely happy with the movers hired through the platform. The men were extremely organized and packed the truck so well that the movers unloaded everything in less than an hour on the second day of the truck reservation at the storage location.

Rating:

1.0

We had a very terrible experience with this location of UHaul. We had rented some moving blankets with our order, when we went to go pick them up the attendant didn't understand what we'd ordered and told my husband to grab some blankets that were on the counter. When we went to go return them, we were told that these blankets were not for rent and were only purchasable - so we were charged for 2 blankets we never wanted, plus the charge for the blanket rental for 2 days.

Rating:

2.0

Equipment was dirty, only had 1 staff memeber to do intakes when there were 3 people waiting. Also when I tried to return the trailer I was dropping it off where I got it and then got directed that it belongs in the back and I can't put it there as if I was supposed to know where the Equipment went.

Rating:

1.0

Please always give the right information before rent the vehicle. Recently I rented a cargo van your system charged the over price.

Rating:

5.0

This branch helped us out quickly when the branch we originally booked through was closed for the long weekend. We arrived to pick up the van to find a note on the door saying closed. We were in a bind and Langley branch stepped up and helped us!

Rating:

5.0

Other location dropped the ball and this location stepped up and helped me out. Thanks

Rating:

5.0

Great experience, thanks for being accommodating and flexible.

Rating:

5.0

They were very friendly, helpful and knowledgeable at this location.

Rating:

5.0

Impressed with the online booking and the on site delivery.

Rating:

4.0

Have more people on lot to help…especially picking up or dropping off…very confusing on where to drop off …I was doing donuts in parking lot because they told me to bring to back of building and then parked it originally in spot out front….the owner was very helpful and made my day at the end of it all!!

Rating:

5.0

Wonderful services

Rating:

3.0

I drove the truck for 7 miles tank was full when I got and dropped it off still full told me that I owed 25 dollars for gas used I said I drove 7 miles. how did they come up with that number. I prob won't use them again. money grab instead of customer service and being a good company with good ethics

Rating:

5.0

Just wash windshield from inside please Great job

Rating:

5.0

very good experience

Rating:

4.0

Have coffee available for early morning pickups :)

Rating:

1.0

We were MOST disappointed with the close out policy. Why is there NO part of month payment. It is.in my opinion fraud to keep my December payment which you insist must be on VISA ...AND also rent the same unit right away to another party. YOU are getting paid twice for the same month !!!!! FRAUD.

Rating:

5.0

Excellent customer service. Very friendly and thoughtful staff The facilities are in fantastic condition

Rating:

2.0

For our experience with the storage facility itself, we are very pleased. The unit was easy to access and we felt that our belongings were very secure. Where the low rating applies is for the arguing we had to do and the phone call we needed to make to head office to file a complaint for the issue of our free month's storage. We were told in August that if we let them know of a truck or trailer rental that we would receive a month's storage. When we tried numerous times, we were redirected and redirected so that eventually we ended up paying for our extra month. It was only AFTER we called head office and filed a complaint (Melissa was very understanding and helpful), that the manager got involved and issued us a full refund of our month. We were very disappointed with the whole experience, as the people at your Langley location were not willing to work with us, nor contact a manager to help resolve the situation.

Rating:

4.0

Due to the entrance gate to the storage units always being open, I feel that the storage area is not a secured area anymore. There have been multiple times that have entered into the area with no staff around to see me or anyone else while using storage units. My lock I puchased at U-Haul now has a drilled hole at the bottom of it. I checked a few locks around me and they also have drilled holes. Who and why was this done?? I went inside office to look at packaged locks and there is no drilled holes at the bottom. This is unacceptable and shady! I would like an explanation and and a new lock. Thank you.

Rating:

5.0

Light in locker did not work. Other than that it was excellent.

Rating:

1.0

The staff are very rude and not knowledgeable

Rating:

4.0

Simar was exceptionally friendly and nice. Provided excellent customer service! One think I noticed that whenever I went there the gate was always open for some reason. That defaults the purpose of patrons having a pass code to get in. Otherwise I had an overall pleasant experience!:)

Rating:

1.0

They raise their rent every other month like they want us to pay for the new building that they built. They’re very greedy and I would never recommend anyone to them. Many customers are leaving because of that. The remote for the gate that they give you is useless. It has gone down the drain after Tina left. I have spent over $40,000 with them since I started storing in 2011. That’s the straw that broke the camels back. Their greed caused me to leave. You guys will find out from other customers because a lot of customers are leaving. Nothing more to say.

Rating:

3.0

Needed a light in the unit. It was dark..

Rating:

5.0

Staff was very helpful and accomodating

Rating:

5.0

We were very impressed with the storage facility. We needed part time storage for a family member's belongings and everything from initial drop off to emptying and closing the account went perfectly. Very friendly staff as well.

Rating:

4.0

There is no light in the storage unit. That would be an improvement but I suppose expensive if people forgot to turn it off. Maybe a flashlight in the hall would be handy.

Rating:

5.0

From the moment I walked through the door I was treated very good. The staff were very friendly and went out of their way to accomodate my needs. Overall, and without exception, I would give 10 stars for their customer service and facility. Thank you U Haul Langley for a very rewarding experience!

Rating:

4.0

The light in the locker often did not work even though we changed the bulb

Rating:

4.0

The only issue that I have is with the reservation system. When I phoned into the main switchboard and reserved a unit for a move in date 7 days later I was not told that I had to go to the uHaul location right away to complete the paperwork. I was contacted the next day by the location and was asked to confirm if I wanted the unit and to come in and complete the paperwork and if don’t they will give my unit away to anyone who walks in as it’s first come first serve. To me that does not make sense the whole point of reserving is that it’s yours until the day of move in. What if I was coming in from out of town and was not able to complete the paperwork right away I would have lost the unit. That needs to be clarified by the main switchboard that even though you reserved the unit you still need to go in and complete the paperwork in order to secure it.

Rating:

3.0

Storage is dark could use more lighting in large units. Was difficult to deal with Uhaul and storage personal on pricing and getting free month as advertised.

Rating:

5.0

Would be better if they had hand dollies in addition to the cart dollies in the storage facilities to use.

Rating:

5.0

Thanks for the great work

Rating:

5.0

Found them very nice and easy to deal with. Sometime there was a bit of a wait to get help.

Rating:

3.0

I didn't get a 10 x 15 so I called the branch. The gentleman took down my name and phone number but almost a week had passed and still no call. I registered at uhaul.com and found a storage right away. Also, whenever I call customer service, the person cannot answers. In short, not helpful at all. Overall, the storage facilities are accessible, clean and safe but the customer service needs a LOT of work

Rating:

3.0

Staff was not helpful and always sitting around not willing to help.

Rating:

5.0

The staff are great and very helpful.

Rating:

3.0

My storage unit was infested with mice droppings. Urine Damage from the mice made me have to toss alot of items..including a desk Very upsetting 😡

Rating:

5.0

Very nice place. Counter staff friendly and always smiling. Sandeep the Manager is a great guy always willing to listen to customer concerns. Easy to find central location.

Rating:

2.0

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

Rating:

4.0

The front end staff need to slow down when they are speaking. I could barely understand them. Otherwise everyone was helpful.

Rating:

5.0

Thank you so much for keeping my belongings secure,and dry.

Rating:

2.0

My bad experience was with the staff and their customer service. The minute you call you're put on hold and forgot about for 20-30 minutes and either hung up on or a staff member just saying um ok and not dealing with the issue. The manager is the same way with no compassion or anything. It took over a week and me getting mad to deal with my issue. I had to go to head office for the langley staff to even do anything. No one wanted to hear about my issue and kept putting me on hold or hanging up on me. Just seems like no over there cares and just shrugs it off, even the manager.

Rating:

5.0

Awesome services

Rating:

4.0

I was annoyed by the pressure of being contacted when we were in arrears but in hindsight it was good to know the status of the unit.

Rating:

3.0

No light in storage unit

Rating:

1.0

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Rating:

4.0

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

Rating:

4.0

It was secure but no light

Rating:

1.0

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Rating:

5.0

It serves the purpose and price is good.

Rating:

3.0

Expectations were met

Rating:

5.0

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

Rating:

1.0

Terrible experience, rude staff, very unprofessional way of working and handling customers.

Rating:

5.0

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Rating:

4.0

Did not store anything. Will do so in the near future.

Rating:

2.0

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn’t find the key but happily let him cut the lock.They even supplied the tool I would’ve been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

Rating:

5.0

I love uhaul is the best

Rating:

5.0

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Rating:

4.0

No access to light in 5×8 storage unit, although not necessary

Rating:

5.0

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

Rating:

5.0

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

Rating:

5.0

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

Rating:

5.0

We moved from New York to Vancouver with a U-Haul and it was amazing!

Rating:

4.0

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Thank you.

Rating:

4.0

Great customer service friendly and helpful staff

Rating:

5.0

Thank you 😊 for having the space to store stuff.

Rating:

4.0

Thank you

Rating:

2.0

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Rating:

3.0

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

Rating:

4.0

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Rating:

5.0

The lady who assisted us was so kind and friendly. Shes in the middle age

Rating:

3.0

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

Rating:

5.0

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Rating:

5.0

The storage unit was not lit at all and did actually make it a bit frustrating but wasn’t a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Rating:

1.0

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Rating:

1.0

This was an awful experience from start to finish.

Rating:

1.0

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Rating:

5.0

Just stop renting to junkies.

Rating:

4.0

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That’s my only complaint. Everything else was awesome

Rating:

4.0

Prices a little high for storage. Billing system not a 100%.

Rating:

5.0

It's been a great relief to be able to know our things were kept safe.

Rating:

5.0

Awesome staff and facilities

Rating:

5.0

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Rating:

4.0

Over all happy. Thanks

Rating:

5.0

the front dest person took all our needs into consideration and gave us the best deals.

Rating:

1.0

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Rating:

5.0

Tina and her staff are absolutely amazing! Great job guys!

Rating:

1.0

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Rating:

1.0

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Rating:

2.0

I moved in no problem in an hr. Came back a few days later and I didn’t realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn’t think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn’t work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn’t work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn’t bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Rating:

5.0

Super uhaul like a family to me

Rating:

5.0

Exceptional service!

Rating:

5.0

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Rating:

5.0

Very professional and friendly service

Rating:

4.0

Fast and good service from staff

Rating:

5.0

Excellent facility with a helpfull staff

Rating:

4.0

the light bulb was burnt out for the duration of my storage.

Rating:

4.0

Great customer service at this location Units are clean and dry

Rating:

4.0

It would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res

Rating:

4.0

Great resource for moving, packing materials.

Rating:

5.0

Wonderful :)

Rating:

5.0

The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

Rating:

4.0

Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

Rating:

4.0

I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

Rating:

5.0

Excellent service

Rating:

5.0

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

Rating:

5.0

...

Rating:

4.0

no comment

Rating:

5.0

Friendly service, detailed information, Clean and efficient Thank you!

Rating:

3.0

Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Rating:

5.0

Amazingly nice service personnel and very helpful.

Rating:

5.0

Always a pleasure to deal with these people at uhaul they make your visit 10 out of 10

Rating:

5.0

THANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.

Rating:

3.0

When we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070

Rating:

3.0

Better control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.

Rating:

5.0

We rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure

Rating:

4.0

easy

Rating:

3.0

increase in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.

Rating:

4.0

We used the storage locker for over a year Very convenient.

Rating:

5.0

Extremely helpful and informative Would definitely recommend this location

Rating:

2.0

This Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!

Rating:

5.0

Very professional and friendly staff ,if needed I would use again ,,

Rating:

4.0

Thank you for your support’

Rating:

5.0

I would use Uhaul again, thank you!

Rating:

3.0

Just one of the 5 persons(a girl) that I dealt with at this facility was friendly and helpful, the others where in a bad mood, you can tell that they aren't happy working here.I rented 3 times.

Rating:

5.0

Friendly professional staff,,

Rating:

4.0

Tina and her staff at the Langley Uhaul site were always friendly and professional. I would also like to compliment all the call center employees I spoke with who were also friendly & professional

Rating:

5.0

A Very Good Experience Renting Storage and Excellent Professionalism and Customer Care by all Staff.

Rating:

5.0

Excellent staff very helpful

Rating:

4.0

Nice facility with good staff who are helpful.

Rating:

4.0

Cleaner than I expected with actual inside walls as opposed to some places where they use only drywall on one side of the studs. Staff was friendly and helpful.

Rating:

5.0

Very satisfied.

Rating:

5.0

Always a pleasure dealing with staff at Uhaul always friendly and helpful with anything I need assistance with highly recommend uhaul at 193 and 56ave staff are amazing !! 👍🏼👍🏼

Rating:

4.0

Good service, professional staff.

Rating:

5.0

Quick delivery and excellent customer service

Rating:

5.0

Excellent facility

Rating:

3.0

Opening hours are confusing and somewhat misleading No light in the storage unit. Convenient location Very helpful staff. Repeated reminders for unpaid bills after move out puzzling.

Rating:

5.0

Overall a positive experience.

Rating:

5.0

Thank you !

Rating:

5.0

What a great storage place! The people that work there are A+++ and when I left were so kind and polite. Store you stuff in total confidence - and the price was right too.

Rating:

1.0

good

Rating:

5.0

Great service! Thanks for the great customer service!

Rating:

1.0

Very bad service every time you ph every person give you different information it was very frustrating at moving time

Rating:

5.0

thanks to U haul ! great experience

Rating:

5.0

Very polite, courteous and knowledgeable staff. They followed up with a telephone call when additional space and information came available.

Rating:

5.0

Must thank you for taking very good care of my very special items. You did an awesome job.

Rating:

3.0

Rat or mouse poop was in our unit And when we rented uhaul truck they canceled on us 3x. Manager said she couldn’t help us at all and that we would have to deal with it .

Rating:

5.0

Excellent

Rating:

4.0

Multiple times my Auto-Pay was not used, and then I was charged a late fee which was collected via my auto-pay! The hours were ok, but would have been better if open later (at least until 9pm).

Rating:

5.0

Very pleased with the unit as well as the staff, friendly, businesslike no issues whatsoever, thank you.

Rating:

1.0

Camper in next stall placed on a slight incline. front stantion broke and the camper fell on my truck, that was to be sold. Now its a write off, i lose 1000s$. Had 8k$ of newer parts. brutal

Rating:

5.0

This facility was a excellent location right off the #10 Hwy for me.

Rating:

3.0

Would like a light in storage unit. Early access on Sunday.

Rating:

5.0

I did have mice in unit 403 but not in 292. More rodent control efforts near the fences would be good.

Rating:

3.0

Think it is wrong that when I gave up my locker on April 6 did not get a refund for 3 weeks and payment was made March 28, yet you got to rent it right away. VERY VERY WRONG. Stealing