Customer Reviews for U-Haul Moving & Storage of Langley

Rating:

5.0

Helpful Staff, great prices, easy access to everything in Langley, highly recommend this storage facility

Rating:

1.0

Vehicles were always parked in front of the gate access pad so you couldn’t get to it you had to park your vehicle punch in your code and then you get it through the gate 90% of the time the gate was left wide-open anybody could go in it’s a huge mess, construction stuff, and garbage everywhere for the last three years

Rating:

5.0

Thank you

Rating:

5.0

Staff where friendly and very helpful explaining all the procedures and professionally.

Rating:

5.0

Thank you Simi. Rosemarie Biggs

Rating:

5.0

Good place

Rating:

5.0

Some rats appeared once in a while.

Rating:

5.0

Great services. Keep up the good work.

Rating:

5.0

The woman that helped me was amazing! She could multi task very well a very busy location and she did above and beyond!

Rating:

5.0

Amazing staff, super helpful, kind- lockers are clean, secure, great place.

Rating:

5.0

Good work to all the staff.

Rating:

3.0

Staff were pleasant enough the issue I had is the keypad to enter was blocked by cars parking to close. And no one ever blocked off the last stall , also the gate has been left open during working hours which in my opinion effected the level of security Staff at times drove the rental trucks above a reasonable speed many times in the storage yard. No staff was every rude Some were openly friendly others just dropped their eyes down when walking by I would recommend this location But I would include the gate and keypad issues

Rating:

4.0

After my first month in storage there was a little issue ( a little dead mouse in my units) but the issue was promptly and professionally dealt with, I was very pleased. Things like this can happened anywhere but the way they get handled is what makes the difference! If you care for great service, I recommend this place.

Rating:

5.0

Good except for one minor thing - minor mice damage & definitely turds. As once we got everything out, we were able to see their presence was obvious. All in all was good ….

Rating:

5.0

GREAT EXPERIENCE

Rating:

4.0

Please mention every thing clearly about u box.I rented from port kells location.Nobody told me where my u box be stored/placed.How easy or hard be access.Though you guys take the u box on request but that does not suit to every client like in my case,i can not give 24 hr notice.sometime i need access in 1 hr.Anyway,langley staff helped me to replace with bldg storage not ubox.I was not told at port kells that my u box be at langley location.Anyway langley manager sardar ji sorted it out all.thank you.love u haul.

Rating:

5.0

Thank you so much for everyone's help and cooperation during my move-in to Unit B 427, moving is stressful moving with complications is far worse and I'm grateful to everyone at every level who assisted from the local office to the 1-800 number! All of you are incredible people doing great work to help others thank you so much for your hard work and caring!

Rating:

5.0

I had an excellent experience with the Langley U-Haul. I needed temporary storage for a few months and this storage facility fit my needs completely. I value and appreciate the staff at this location for their friendly, helpful and efficient service.

Rating:

2.0

Extremely over priced!!

Rating:

5.0

Things I did note was that there was only 1-2 staff working on the first of June and an extremely long line and waiting time to pick up the truck we rented. Another was that Dollie’s were not available for rent. I needed one desperately and even bought one but more should be available especially at the beginning of the month where everyone is moving on the same day. Our outdoor drive up storage unit was easily accessible.

Rating:

5.0

This storage and rental facility in Langley Were very helpful and a pleasure to work with in particular reception (polite and accommodating) I would recommend this location to all. ( The Duncan facility in Vancouver Island should take note as i did not have a good experience in fact I found this facility to be not helpful and instead very rude) Kudos to your customer service at the Langley location.

Rating:

5.0

All the staff that I had spoken to were very helpful and respectful, thanks so much!!

Rating:

4.0

I find it very easy and I love the facilities

Rating:

5.0

No lights in storage boxes, VERY DIM

Rating:

4.0

The front gate was supposed to be closed and locked at all times and was not. It remained open… not secure and not what I paid for

Rating:

4.0

The people that work at uhaul on 56th st in Langley are awesome. They are always there to help you with anything that you may need. The prices suck but, prices suck everywhere. 😆 🤣

Rating:

1.0

We were MOST disappointed with the close out policy. Why is there NO part of month payment. It is.in my opinion fraud to keep my December payment which you insist must be on VISA ...AND also rent the same unit right away to another party. YOU are getting paid twice for the same month !!!!! FRAUD.

Rating:

5.0

Excellent customer service. Very friendly and thoughtful staff The facilities are in fantastic condition

Rating:

2.0

For our experience with the storage facility itself, we are very pleased. The unit was easy to access and we felt that our belongings were very secure. Where the low rating applies is for the arguing we had to do and the phone call we needed to make to head office to file a complaint for the issue of our free month's storage. We were told in August that if we let them know of a truck or trailer rental that we would receive a month's storage. When we tried numerous times, we were redirected and redirected so that eventually we ended up paying for our extra month. It was only AFTER we called head office and filed a complaint (Melissa was very understanding and helpful), that the manager got involved and issued us a full refund of our month. We were very disappointed with the whole experience, as the people at your Langley location were not willing to work with us, nor contact a manager to help resolve the situation.

Rating:

4.0

Due to the entrance gate to the storage units always being open, I feel that the storage area is not a secured area anymore. There have been multiple times that have entered into the area with no staff around to see me or anyone else while using storage units. My lock I puchased at U-Haul now has a drilled hole at the bottom of it. I checked a few locks around me and they also have drilled holes. Who and why was this done?? I went inside office to look at packaged locks and there is no drilled holes at the bottom. This is unacceptable and shady! I would like an explanation and and a new lock. Thank you.

Rating:

5.0

Light in locker did not work. Other than that it was excellent.

Rating:

1.0

The staff are very rude and not knowledgeable

Rating:

4.0

Simar was exceptionally friendly and nice. Provided excellent customer service! One think I noticed that whenever I went there the gate was always open for some reason. That defaults the purpose of patrons having a pass code to get in. Otherwise I had an overall pleasant experience!:)

Rating:

1.0

They raise their rent every other month like they want us to pay for the new building that they built. They’re very greedy and I would never recommend anyone to them. Many customers are leaving because of that. The remote for the gate that they give you is useless. It has gone down the drain after Tina left. I have spent over $40,000 with them since I started storing in 2011. That’s the straw that broke the camels back. Their greed caused me to leave. You guys will find out from other customers because a lot of customers are leaving. Nothing more to say.

Rating:

3.0

Needed a light in the unit. It was dark..

Rating:

5.0

Staff was very helpful and accomodating

Rating:

5.0

We were very impressed with the storage facility. We needed part time storage for a family member's belongings and everything from initial drop off to emptying and closing the account went perfectly. Very friendly staff as well.

Rating:

4.0

There is no light in the storage unit. That would be an improvement but I suppose expensive if people forgot to turn it off. Maybe a flashlight in the hall would be handy.

Rating:

5.0

From the moment I walked through the door I was treated very good. The staff were very friendly and went out of their way to accomodate my needs. Overall, and without exception, I would give 10 stars for their customer service and facility. Thank you U Haul Langley for a very rewarding experience!

Rating:

4.0

The light in the locker often did not work even though we changed the bulb

Rating:

4.0

The only issue that I have is with the reservation system. When I phoned into the main switchboard and reserved a unit for a move in date 7 days later I was not told that I had to go to the uHaul location right away to complete the paperwork. I was contacted the next day by the location and was asked to confirm if I wanted the unit and to come in and complete the paperwork and if don’t they will give my unit away to anyone who walks in as it’s first come first serve. To me that does not make sense the whole point of reserving is that it’s yours until the day of move in. What if I was coming in from out of town and was not able to complete the paperwork right away I would have lost the unit. That needs to be clarified by the main switchboard that even though you reserved the unit you still need to go in and complete the paperwork in order to secure it.

Rating:

3.0

Storage is dark could use more lighting in large units. Was difficult to deal with Uhaul and storage personal on pricing and getting free month as advertised.

Rating:

5.0

Would be better if they had hand dollies in addition to the cart dollies in the storage facilities to use.

Rating:

5.0

Thanks for the great work

Rating:

5.0

Found them very nice and easy to deal with. Sometime there was a bit of a wait to get help.

Rating:

3.0

I didn't get a 10 x 15 so I called the branch. The gentleman took down my name and phone number but almost a week had passed and still no call. I registered at uhaul.com and found a storage right away. Also, whenever I call customer service, the person cannot answers. In short, not helpful at all. Overall, the storage facilities are accessible, clean and safe but the customer service needs a LOT of work

Rating:

3.0

Staff was not helpful and always sitting around not willing to help.

Rating:

5.0

The staff are great and very helpful.

Rating:

3.0

My storage unit was infested with mice droppings. Urine Damage from the mice made me have to toss alot of items..including a desk Very upsetting 😡

Rating:

5.0

Very nice place. Counter staff friendly and always smiling. Sandeep the Manager is a great guy always willing to listen to customer concerns. Easy to find central location.

Rating:

2.0

Uhaul Customer Service. Reserved trucks and storage units were not available just because of delay by few hours. Not granted the promotions applicable for one way truck rental from USA to Canada

Rating:

4.0

The front end staff need to slow down when they are speaking. I could barely understand them. Otherwise everyone was helpful.

Rating:

5.0

Thank you so much for keeping my belongings secure,and dry.

Rating:

2.0

My bad experience was with the staff and their customer service. The minute you call you're put on hold and forgot about for 20-30 minutes and either hung up on or a staff member just saying um ok and not dealing with the issue. The manager is the same way with no compassion or anything. It took over a week and me getting mad to deal with my issue. I had to go to head office for the langley staff to even do anything. No one wanted to hear about my issue and kept putting me on hold or hanging up on me. Just seems like no over there cares and just shrugs it off, even the manager.

Rating:

5.0

Awesome services

Rating:

4.0

I was annoyed by the pressure of being contacted when we were in arrears but in hindsight it was good to know the status of the unit.

Rating:

3.0

No light in storage unit

Rating:

1.0

One of the worst place… Rude Racism Unkind Good at lying Overpriced

Rating:

4.0

The main corridors were clean and tidy. There were mouse droppings in my storage unit but I did not see any damage to my belongings.

Rating:

4.0

It was secure but no light

Rating:

1.0

There was absolutely no snow removal the staff were beyond rude. And I had left a couple items in my locker that were covered in rat faeces and urine. Absolutely terrible experience and I will tell everyone I know locally to never go here.

Rating:

5.0

It serves the purpose and price is good.

Rating:

3.0

Expectations were met

Rating:

5.0

I have been dealing with this particular location for over 15 years. Between truck rentals, storage to trailer rentals and every experience has been great. Clear, polite and helpful. I have never been treated poorly or disrespectful. Very helpful and friendly staff in all my years.

Rating:

1.0

Terrible experience, rude staff, very unprofessional way of working and handling customers.

Rating:

5.0

The staff at the location that I got my storage locker from were very helpful and very polite, even before I made my reservation and had inquires about the whole thing. They made the process of doing this for them first time very easy and stress free. Thank you !

Rating:

4.0

Did not store anything. Will do so in the near future.

Rating:

2.0

I called the office to discuss my grievances several times and was put on hold but have gotten multiple requests to respond to the service. Due to my medical condition I was not able to move my belongings. A friend drop the key off at the office for my mover to access my locker. When the mover got to the office they couldn’t find the key but happily let him cut the lock.They even supplied the tool I would’ve been happy to give my permission If they had called me, after all how did they know who he was. To add insult to injury they charged me a $50 lock removal fee

Rating:

5.0

I love uhaul is the best

Rating:

5.0

I have used this location's services before and the service was always excellent, that's why I came back as the need has arisen again.

Rating:

4.0

No access to light in 5×8 storage unit, although not necessary

Rating:

5.0

Excellent services for this time even though I made a mistake of reporting the truck return and I thank for it. Thanks again.

Rating:

5.0

Staff were super friendly and very helpful - Will definitely be keeping my business with U-Haul

Rating:

5.0

Thanks for helping me to use Self-Storage. Especially thanks to the lady who helped and let me get a first month free storage. I hate to mention this, but there are some of unprofessional staff members here and there. Other than that, everything was great. Once again, thanks to all U-Haul.

Rating:

5.0

We moved from New York to Vancouver with a U-Haul and it was amazing!

Rating:

4.0

Location should really watch the online booking/reservations, as my May-18 reservation for a 10'x10' was not registered by office staff, though was in the system. However, Tanveer fixed that issued promptly and with great customer service. Thank you.

Rating:

4.0

Great customer service friendly and helpful staff

Rating:

5.0

Thank you 😊 for having the space to store stuff.

Rating:

4.0

Thank you

Rating:

2.0

Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.

Rating:

3.0

I emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.

Rating:

4.0

My only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.

Rating:

5.0

The lady who assisted us was so kind and friendly. Shes in the middle age

Rating:

3.0

When I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(

Rating:

5.0

Very friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer

Rating:

5.0

The storage unit was not lit at all and did actually make it a bit frustrating but wasn’t a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!

Rating:

1.0

Tina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.

Rating:

1.0

This was an awful experience from start to finish.

Rating:

1.0

With a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless

Rating:

5.0

Just stop renting to junkies.

Rating:

4.0

Sometimes wanted to do a storage run after 7pm but access hours were not permitting. That’s my only complaint. Everything else was awesome

Rating:

4.0

Prices a little high for storage. Billing system not a 100%.

Rating:

5.0

It's been a great relief to be able to know our things were kept safe.

Rating:

5.0

Awesome staff and facilities

Rating:

5.0

Hi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison

Rating:

4.0

Over all happy. Thanks

Rating:

5.0

the front dest person took all our needs into consideration and gave us the best deals.

Rating:

1.0

I ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.

Rating:

5.0

Tina and her staff are absolutely amazing! Great job guys!

Rating:

1.0

Early yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!

Rating:

1.0

I was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.

Rating:

2.0

I moved in no problem in an hr. Came back a few days later and I didn’t realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn’t think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn’t work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn’t work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn’t bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.

Rating:

5.0

Super uhaul like a family to me

Rating:

5.0

Exceptional service!

Rating:

5.0

Staff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,

Rating:

5.0

Very professional and friendly service

Rating:

4.0

Fast and good service from staff

Rating:

5.0

Excellent facility with a helpfull staff

Rating:

4.0

the light bulb was burnt out for the duration of my storage.

Rating:

4.0

Great customer service at this location Units are clean and dry

Rating:

4.0

It would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res

Rating:

4.0

Great resource for moving, packing materials.

Rating:

5.0

Wonderful :)

Rating:

5.0

The storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.

Rating:

4.0

Only complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.

Rating:

4.0

I was very pleased with the service that I received from the staff at the U-Haul Storage Facility.

Rating:

5.0

Excellent service

Rating:

5.0

Transferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business

Rating:

5.0

...

Rating:

4.0

no comment

Rating:

5.0

Friendly service, detailed information, Clean and efficient Thank you!

Rating:

3.0

Being charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.

Rating:

5.0

Amazingly nice service personnel and very helpful.

Rating:

5.0

Always a pleasure to deal with these people at uhaul they make your visit 10 out of 10

Rating:

5.0

THANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.

Rating:

3.0

When we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070

Rating:

3.0

Better control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.

Rating:

5.0

We rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure

Rating:

4.0

easy

Rating:

3.0

increase in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.

Rating:

4.0

We used the storage locker for over a year Very convenient.

Rating:

5.0

Extremely helpful and informative Would definitely recommend this location

Rating:

2.0

This Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!

Rating:

5.0

Very professional and friendly staff ,if needed I would use again ,,

Rating:

4.0

Thank you for your support’

Rating:

5.0

I would use Uhaul again, thank you!

Rating:

3.0

Just one of the 5 persons(a girl) that I dealt with at this facility was friendly and helpful, the others where in a bad mood, you can tell that they aren't happy working here.I rented 3 times.

Rating:

5.0

Friendly professional staff,,

Rating:

4.0

Tina and her staff at the Langley Uhaul site were always friendly and professional. I would also like to compliment all the call center employees I spoke with who were also friendly & professional

Rating:

5.0

A Very Good Experience Renting Storage and Excellent Professionalism and Customer Care by all Staff.

Rating:

5.0

Excellent staff very helpful

Rating:

4.0

Nice facility with good staff who are helpful.

Rating:

4.0

Cleaner than I expected with actual inside walls as opposed to some places where they use only drywall on one side of the studs. Staff was friendly and helpful.

Rating:

5.0

Very satisfied.

Rating:

5.0

Always a pleasure dealing with staff at Uhaul always friendly and helpful with anything I need assistance with highly recommend uhaul at 193 and 56ave staff are amazing !! 👍🏼👍🏼

Rating:

4.0

Good service, professional staff.

Rating:

5.0

Quick delivery and excellent customer service

Rating:

5.0

Excellent facility

Rating:

3.0

Opening hours are confusing and somewhat misleading No light in the storage unit. Convenient location Very helpful staff. Repeated reminders for unpaid bills after move out puzzling.

Rating:

5.0

Overall a positive experience.

Rating:

5.0

Thank you !

Rating:

5.0

What a great storage place! The people that work there are A+++ and when I left were so kind and polite. Store you stuff in total confidence - and the price was right too.

Rating:

1.0

good

Rating:

5.0

Great service! Thanks for the great customer service!

Rating:

1.0

Very bad service every time you ph every person give you different information it was very frustrating at moving time

Rating:

5.0

thanks to U haul ! great experience

Rating:

5.0

Very polite, courteous and knowledgeable staff. They followed up with a telephone call when additional space and information came available.

Rating:

5.0

Must thank you for taking very good care of my very special items. You did an awesome job.

Rating:

3.0

Rat or mouse poop was in our unit And when we rented uhaul truck they canceled on us 3x. Manager said she couldn’t help us at all and that we would have to deal with it .

Rating:

5.0

Excellent

Rating:

4.0

Multiple times my Auto-Pay was not used, and then I was charged a late fee which was collected via my auto-pay! The hours were ok, but would have been better if open later (at least until 9pm).

Rating:

5.0

Very pleased with the unit as well as the staff, friendly, businesslike no issues whatsoever, thank you.

Rating:

1.0

Camper in next stall placed on a slight incline. front stantion broke and the camper fell on my truck, that was to be sold. Now its a write off, i lose 1000s$. Had 8k$ of newer parts. brutal

Rating:

5.0

This facility was a excellent location right off the #10 Hwy for me.

Rating:

3.0

Would like a light in storage unit. Early access on Sunday.

Rating:

5.0

I did have mice in unit 403 but not in 292. More rodent control efforts near the fences would be good.

Rating:

3.0

Think it is wrong that when I gave up my locker on April 6 did not get a refund for 3 weeks and payment was made March 28, yet you got to rent it right away. VERY VERY WRONG. Stealing