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Parminder M.Customer Reviews for U-Haul Moving & Storage of Langley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would only recommend the UHAUL company for its fair prices, but you get what you pay for. Have experience lots of discrepancies, ambiguity and attitude in the customer service over the past 3 years.
Schacter T. | Overall ExperienceI emptied my my storage unit C224 on December 27 and advised the office in person, before departing, that it was empty and no longer required. The front desk person acknowledged my comments and said they would send a employee to check it. Subsequently I wrote an email advising the manager, Tina Pender that the storage was no longer required. Yesterday I got a call from U-Haul advising that my rent was 3 days late. That is poor service.
richard m. | Overall ExperienceMy only suggestion would be to implement a company rate to promote repeat or long term usage of the storage facilities. As a Senior Move Management company, I rent lockers on a regular basis for my clients. If we were given a reduced rate I would be more inclined to rent one or two long term for my clients usage.
Next Chapter S. | Overall ExperienceThe lady who assisted us was so kind and friendly. Shes in the middle age
jocelyn b. | Overall ExperienceWhen I was at the front counter inquiring about my unit, the staff member was not very helpful. I asked where was the unit located and got the answer "I think building 1". When I finally found the unit there was a lock already on the door. I went back to the office and asked about it to the same employee he just looked at me. I said it looks like one of u-hauls locks maybe. He then said well yes I put it there. I had to then ask how do we get it removed, he said well I guess I could go out there in a bit. I left the office and saw he left by another door and was ahead of me. The unit was clean but to have a light bulb in there would be nice. :(
BELINDA B. | First ImpressionsVery friendly sales representative & very helpful & knowledgeable about the storage & truck rentals which is very convenient for people that needs storage & truck @ the same time, proudly recommended to anyone looking for both service that they offer
Marlene J. | First ImpressionsThe storage unit was not lit at all and did actually make it a bit frustrating but wasn’t a massive issue. Everything else went as smooth as I could hope for and the staff at the facility were incredible!
Ashleigh B. | Overall ExperienceTina the general manager was very rude and unhelpful. I had rented 30 foot Rv spot for my trailer with the idea of fitting a second trailer there at some point 17 months later i realized upon buying a second trailer that my actual spot was 17 feet when i brought this to the managers attention she did not seem to take action after two weeks i spoke with her again only to be told that she can evict me at anytime and that if i am unsatisfied i should take my business elsewhere which i did the new manager was very helpful and i was refunded the difference that i over paid for the last 17 months i should also point out the front desk staff are kind and helpful the only bad apple there was tina but thankful now she is gone no future clients have to deal with her bad attitude.
Peter S. | Overall ExperienceThis was an awful experience from start to finish.
Mark P. | Overall ExperienceWith a reservation, upon arrival didnt have the right size. Gentleman was sleeping and now im sending in pictures of truck. It was spotless
Lynn E. | Overall ExperienceJust stop renting to junkies.
Scott D. | Overall ExperienceSometimes wanted to do a storage run after 7pm but access hours were not permitting. That’s my only complaint. Everything else was awesome
stefania h. | Overall ExperiencePrices a little high for storage. Billing system not a 100%.
Lee F. | Overall ExperienceIt's been a great relief to be able to know our things were kept safe.
Anthony D. | Overall ExperienceAwesome staff and facilities
John H. | First ImpressionsHi Tina Pender Wanted to let you know that all your staff was great at the Langley Uhaul. They were really helpful when I closed my storage unit. Yours truly, Barbara Mollison
Barbara M. | Overall ExperienceOver all happy. Thanks
Linda B. | First Impressionsthe front dest person took all our needs into consideration and gave us the best deals.
Jim M. | First ImpressionsI ordered a locker and upon inspection found a dead mouse and numerous droppings within the unit. I asked to have it cleaned and would return in a couple of days to move in. When I returned I was unable to access the main gate and had to return the next day to talk with office staff. I then learned that the locker i had paid for got rented to someone else.
Marke B. | First ImpressionsTina and her staff are absolutely amazing! Great job guys!
Quintina W. | Overall ExperienceEarly yesterday morning before I was fully awake someone phoned, identified themself as staff and explained to me that the storage unit was no longer going to be available o n may 1st when it had been booked for. That there were 2 units available right now and I could only have it if I took it RIGHT NOW. I explained that I needed it for 1 month from May 1st as we had rented a 15ft truck with 2 bedrooms of furniture and were moving from the States to Canada.. We needed it for 1 mth while we were quarantined for 2 weeks on arrival, as per the new Covid Health laws. The staff insisted we had to book the truck from yesterday and if we we late moving our furniture out after May 13th that they would give us a couple of days grace. This is a HORRIBLE situation and we don't know what to do about it. We need storage from May 1st to May31st!!!
Pamela P. | First ImpressionsI was quite surprised that I had to book the storage a week earlier otherwise I couldn't have it So I am having to pay an extra week That is NOT how a good and honest company does business. If I could I would go elsewhere.
Rob M. | First ImpressionsI moved in no problem in an hr. Came back a few days later and I didn’t realize what time it was and phone was in car outside and my girlfriend and I were just organizing our storage locker and we lost track of time. It was around 11pm(10pm is closing time)when we finished and I didn’t think anything of it. So we locked it up and closed the door. Got in my car to drive out and tried my code numerous times and it wouldn’t work then we called uhaul phone number provided on google maps and it took an hr to get the gate opened. Finally the staff got it opened and we went home to bed. Next time we went was a few days later and my code didn’t work and it was locked I got punished with a only during store hrs access. That sucked for us cause we both work long hrs and have kids. I tried to talk to manager and she was rude, short and unprofessional with very poor customer service and she wouldn’t bug on the rules. A few more days go by and there was another lock on my locker provided by the manager for apparently smoking and leaving garbage. I called she was rude, short and unprofessional. But also kicked me out with 48hrs notice. Before the end of the month. So now we have to find another place to store stuff for 7 days till we move not very helpful to our already busy schedule. It has really put us in a bind financially and a waste of our time. 1 mistake and 1 cigarette but in the hallway near the door to exit the building and we get evicted. In my opinion this was all due to horrible customer service and a grumpy manager.
Patrick K. | Overall ExperienceSuper uhaul like a family to me
BO W. | Overall ExperienceExceptional service!
Elias S. | Overall ExperienceStaff always friendly and the forklift driver was very helpful when assisting us loading or unloading our locker,
Richard D. | Overall ExperienceVery professional and friendly service
Koos R. | First ImpressionsFast and good service from staff
chris g. | Overall ExperienceExcellent facility with a helpfull staff
DANIEL H. | Overall Experiencethe light bulb was burnt out for the duration of my storage.
Pam A. | Overall ExperienceGreat customer service at this location Units are clean and dry
Laurel L. | Overall ExperienceIt would have been beneficial to have a light within the unit itself to maximize usage during all hours offered. Liked the secure entry. Staff was extremely helpful as there was mix up with online res
Marina G. | Overall ExperienceGreat resource for moving, packing materials.
NORMAN B. | Overall ExperienceWonderful :)
Robin W. | Overall ExperienceThe storage units that I rented had mice and /or rat feces, some of the my fellow customers said they saw rats, I never did actually see either but there was a lot of feces.
rodney h. | Overall ExperienceOnly complaint was the light above my locker was out and not fixed during my time renting.Also I think the roof might be leaking as there was water on the floor inside the building.
linda c. | Overall ExperienceI was very pleased with the service that I received from the staff at the U-Haul Storage Facility.
charles s. | Overall ExperienceExcellent service
Christopher I. | First ImpressionsTransferred from 2 units 5 x 10 to a 10 x 10 unit. Alissa was very friendly and helpful in arranging this transfer. I have been a customer for many years and would recommend your business
ROBERT H. | First Impressions...
Leslie F. | Overall Experienceno comment
LES / CINDY K. | Overall ExperienceFriendly service, detailed information, Clean and efficient Thank you!
trijntje willy z. | First ImpressionsBeing charged a late fee after 3 days is unacceptable. A week yes, not 3 days. The staff in the facility were not friendly. The manager was not accommodating.
Ian T. | Overall ExperienceAmazingly nice service personnel and very helpful.
Charles P. | First ImpressionsAlways a pleasure to deal with these people at uhaul they make your visit 10 out of 10
Trevor R. | First ImpressionsTHANK YOU VERY MUCH FOR THE STORAGE OF MY TRUCK CAMPER,I WOULD USE YOUR FACILITY IF IN NEED IN THE FUTURE.
Lyle M. | Overall ExperienceWhen we went to take our items out of storage. They were covered in mice droppings. When we told the staff they informed us that there was a unit next to us with food. Please call me 7789970070
jennifer s. | Overall ExperienceBetter control of mice. Once we moved out there was TONS of mice poop and a dead mouse under our things. We had to throw out alot of our belongings.
Elsie S. | Overall ExperienceWe rented two units for just over a year and had great service getting set up and always felt our belongings were safe and secure
Nik B. | Overall Experienceeasy
Laurel L. | First Impressionsincrease in fees okay but just because they paint the outside buildings doesn't mean we have to pay for it.
Aline j. | Overall ExperienceWe used the storage locker for over a year Very convenient.
richard v. | Overall ExperienceExtremely helpful and informative Would definitely recommend this location
Eldon & Stephanie T. | First ImpressionsThis Uhaul was a mixed bag. The staff were wonderful, access was great. Security was good. My unit had no light in it. After three months of storage I discover a lot of fresh mouse scat everywhere!
Doug W. | Overall ExperienceVery professional and friendly staff ,if needed I would use again ,,
eric b. | Overall ExperienceThank you for your support’
WARREN S. | Overall ExperienceI would use Uhaul again, thank you!
GEORGIA D. | Overall ExperienceJust one of the 5 persons(a girl) that I dealt with at this facility was friendly and helpful, the others where in a bad mood, you can tell that they aren't happy working here.I rented 3 times.
MIGUEL M. | Overall ExperienceFriendly professional staff,,
eric b. | First ImpressionsTina and her staff at the Langley Uhaul site were always friendly and professional. I would also like to compliment all the call center employees I spoke with who were also friendly & professional
JUlia R. | Overall ExperienceA Very Good Experience Renting Storage and Excellent Professionalism and Customer Care by all Staff.
Melanie S. | Overall ExperienceExcellent staff very helpful
Dale M. | Overall ExperienceNice facility with good staff who are helpful.
Dale L. | Overall ExperienceCleaner than I expected with actual inside walls as opposed to some places where they use only drywall on one side of the studs. Staff was friendly and helpful.
Doug W. | First ImpressionsVery satisfied.
Chris H. | Overall ExperienceAlways a pleasure dealing with staff at Uhaul always friendly and helpful with anything I need assistance with highly recommend uhaul at 193 and 56ave staff are amazing !! 👍🏼👍🏼
NADYNE D. | Overall ExperienceGood service, professional staff.
Dale L. | First ImpressionsQuick delivery and excellent customer service
Deiro C. | ReservationExcellent facility
RANDY M. | Overall ExperienceOpening hours are confusing and somewhat misleading No light in the storage unit. Convenient location Very helpful staff. Repeated reminders for unpaid bills after move out puzzling.
Klaus B. | Overall ExperienceOverall a positive experience.
gary r. | Overall ExperienceThank you !
Brian F. | Overall ExperienceWhat a great storage place! The people that work there are A+++ and when I left were so kind and polite. Store you stuff in total confidence - and the price was right too.
mike p. | Overall Experiencegood
sandra s. | Overall ExperienceGreat service! Thanks for the great customer service!
april b. | Overall ExperienceVery bad service every time you ph every person give you different information it was very frustrating at moving time
Charlie m. | Reservationthanks to U haul ! great experience
Charlie B. | Overall ExperienceVery polite, courteous and knowledgeable staff. They followed up with a telephone call when additional space and information came available.
marlon d. | ReservationMust thank you for taking very good care of my very special items. You did an awesome job.
Sandra B. | Overall ExperienceRat or mouse poop was in our unit And when we rented uhaul truck they canceled on us 3x. Manager said she couldn’t help us at all and that we would have to deal with it .
LORA K. | Overall ExperienceExcellent
Pat M. | Overall ExperienceMultiple times my Auto-Pay was not used, and then I was charged a late fee which was collected via my auto-pay! The hours were ok, but would have been better if open later (at least until 9pm).
Gretchen V. | Overall ExperienceVery pleased with the unit as well as the staff, friendly, businesslike no issues whatsoever, thank you.
Bonnie W. | Overall ExperienceCamper in next stall placed on a slight incline. front stantion broke and the camper fell on my truck, that was to be sold. Now its a write off, i lose 1000s$. Had 8k$ of newer parts. brutal
stefan g. | Overall ExperienceThis facility was a excellent location right off the #10 Hwy for me.
MICHELLE W. | Overall ExperienceWould like a light in storage unit. Early access on Sunday.
richard v. | Overall ExperienceI did have mice in unit 403 but not in 292. More rodent control efforts near the fences would be good.
callum m. | Overall ExperienceThink it is wrong that when I gave up my locker on April 6 did not get a refund for 3 weeks and payment was made March 28, yet you got to rent it right away. VERY VERY WRONG. Stealing
ada m. | Overall ExperienceKeep up the good service
gerald f. | Overall Experience