Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

Rating:

3.0

This was an average rating do to the following: 1. My schedule pickup was 6:30am. Result: online application was not available until 2 minutes before 7am. 2. The vehicle was free form loose dirt. However, the overall look of the vehicle was dirty and had leaves under the seat, and dirt stains in the front and the rear.

Rating:

5.0

Excellent

Rating:

3.0

Yes

Rating:

5.0

Great experience, in and out.

Rating:

5.0

N/a

Rating:

5.0

He was professional and his quality of work impeccable, he also valued my time. Thanks again for the outstanding performance 👏 🙌 😀

Rating:

5.0

Lionel is an excellent installer and is great to work with. I would recommend a better waiting area and maybe a tv while waiting. Wi-Fi is a nice touch. Dan

Rating:

1.0

The movers were amazing and very helpful, it was the man working in the office that could’ve been more punctual and friendly. When he didn’t open on time, I had to call the front office for the movers who couldn’t get in. He told me he was a bit behind and to stop “tricking” on him instead of acknowledging his fault and seeing that I was only concerned while being patient. U haul has put a terrible taste in my mouth and I would never even buy duct tape from this company again. I hope my $1400 isn’t enough to keep uhaul in business. There are way better companies I should have given that money to.

Rating:

5.0

Best service w

Rating:

4.0

Please inform customers that there is a fee for returning the vehicle after hours. I am requesting a refund for the $20 I was charged. I was never informed of this fee.

Rating:

5.0

I. Will continue to rent from u haul for all my moods and jobs

Rating:

4.0

They need more staff working at this location because the two employees there were overwhelmed with all the customers' arriving at the same time...besides this, they were very helpful.

Rating:

5.0

Thanks

Rating:

2.0

The truck was dirty and not well kept. I couldn’t believe how old the truck is, with no working ac, the window didn’t go down either. Horrible.

Rating:

5.0

I allway had a good time there never a problem thank your again

Rating:

1.0

The truck had a check engine light and the money was Wedrawn again and again more than $800 for a 600mil

Rating:

5.0

Good to explain to customers so they will understand more how to drop keys off if they don’t understand

Rating:

5.0

That was best place to go every thing was good thank you

Rating:

2.0

When I tried to access the unit that was labeled Customer Ready an alarm sounded and I was not able to enter. I will try again in a few days

Rating:

4.0

The truck we renter had manual windows, and the side mirrors were manual and did not move with ease to adjust to the driver's needs. Please ensure the cup holders a cleaned out.

Rating:

5.0

All good except they overcharged me for two extra days rental when I only had it for one extra day.

Rating:

5.0

Everything was very good and very nice for my family and I thank you for all you do for me

Rating:

5.0

Excellent service and staff!

Rating:

5.0

The hitch installer was excellent. He explained everything to me, and he did an installing walk-around after.

Rating:

5.0

Everything was very good and very nice for my family and I thank you for all you do for me

Rating:

3.0

The customer service was ok. But it could be better. Thanks

Rating:

5.0

Keep trucks in good working order. Side mirror kept moving. Very unsafe Couldn’t see. Sun visor was broken and obstructed view. Exchanged it for another truck sun visor was broken in it also but didn’t hang as low.

Rating:

5.0

Keep the workers.

Rating:

5.0

Nakiya Williams was amazing. There wasn’t anything she couldn’t help with.

Rating:

4.0

Great location with lots of supplies. I trust brand. Vehicle was adequate but the "needs oil change" light was on when I got it so I had to keep pushing the reset button. The line was long when I picked up and when I returned. Staff was stressed but they managed okay.

Rating:

5.0

Perfect all-around experience

Rating:

5.0

Everything was perfect.

Rating:

5.0

It would have been more helpful to let me know the day before my appointment that my hitch parts had not arrived and that the appointment would have to be postponed. Once underway, Lionel did a great job. I can see why it cost so much.

Rating:

5.0

Everything was very good and very nice for me and my family I thank you for all you do for me

Rating:

4.0

N/A

Rating:

5.0

Best of the Best

Rating:

2.0

Uhaul needs to review the after hours rental experience! If the customer already have an account set up with uhaul what's with all the reverifying who I am?!?! All of the calling various people to verifying took up mat of my time trying to rent the vehicle (it took an hour ro verify....thata completely unexceptable and it was vwry frustrating)!! That and your customer service people sound like they were asleep and kept transferring me all over the place and essentially left me on hold!!! I eventually walked all the to thw back in the dark to finally find the truck I was looking for!!! I am a single woman with a bum ankle....NO ONE should have to walk your entire lot to find a Truck! I was scared to death walking back there alone...yall gotta so better!!!

Rating:

4.0

Inspect the trailers for cleanliness when they are returned. The trailer I rented was full of roofing nails and asphalt grainulars from shingles. There were a lot of nails in the gap between the trailer and ramp. I'm sure I left a trail of nails on the roads and fortunate that I didn't get a flat while manuevering into my loading space.

Rating:

5.0

Everything was very good and very nice for my family and I thank you for all you do for me

Rating:

5.0

Great customer service from Jonathan and awesome digital drop off procedure and easy parking for crowded city area

Rating:

5.0

The ac was not getting cold. And the gears left like it was slipping

Rating:

3.0

There wasn't really any help or guidance when picking up or returning the truck. No one was around.

Rating:

3.0

Arrived 15 mins. before my scheduled pickbup time and left the facilty 15 mins. after closing tim. The appliance dolly I ordered was not loaded on the truck After closing. I entered my reservatiob 5 days out and when I arrived did not have the 20' truck I "reserved". I suggest the customer service desk get beefed up the last 2 days of the month into the first 3 days of the month. The customer svc rep was clearly overwhelmed working 2 desks at one time. I have always used Uhaul when I need to move and will continue to do so. 2 days later I returned the truck before the store opened. The customer rep that day, took care of me for the inconveniences I suffered. He went above and beyond.

Rating:

5.0

Need to hire more front desk people

Rating:

3.0

I did not have a very good experience picking up the truck and at the drop off was even worse. It took a long time to even drop off the truck because of the process and the person at the drop off would not do the close out I had to do and it was bad reception area. At the pick up location I had to walk to get my truck and I did not see them do a damage inspection so that I can see what was already damaged on the truck so I would not be charge. The attendant put the incorrect location on my drop off and my card had to be ran twice. Not a good rental day!

Rating:

4.0

Cosmetically, the paint was faded and decals peeling off the trailer. Requires refinishing.

Rating:

5.0

A very busy location - one of the busiest I have ever seen but the entire team is extremely professional and helpful. The gentleman had my hitch and trailer all installed in less than 2 hours. Impressive customer service - tq1hank you.

Rating:

1.0

The female with the braids is so rude with bad customer service. The female with the bush doesn’t seems to like working. All they do is talk and gossip. The guys, now I give them 5 stars. The trucks need to be clean and disinfected. The back for bed bugs etc. I once got bed bugs in my furniture using a dirty truck. I was eager to move and didn’t have the time to clean it myself. I now put a bed bug fogger on the truck before loading.

Rating:

1.0

Pool customers service

Rating:

4.0

It would be nice to be able to get the key without going to the counter. Something like the way you can pick up your Amazon packages. This is because you usually still have to wait in line for other customers. Also, the approval in the app could be a bit faster. These were very minor issues, everything went smoothly. Including drop-off during the rain. The customer service agent took over checking the truck in for me so I didn't have to work in the rain.

Rating:

3.0

Finding the truck was not easy. Nobody came outside to show me where the truck was parked or how it was numbered.

Rating:

5.0

Everything was very good and very nice for me I thank you for all you very much to help me out

Rating:

5.0

Maybe it’s for the safety of everyone but it would be nice if when you’re moving things into the unit or out of it that you can set the door not to close so fast

Rating:

3.0

1. Train your employees to use meaningful words. Pick up and drop off addresses do no mean the same as customers address where they are moving from and to. 2. Your system that estimates total mileage is skewed towards profiting you to the disadvantage of your customers. I suggest you put a disclaimer that notifies your customers, the GPS system used in your mileage estimation. You must tell the customer the route to take and if they deviate from the route, they may go extra miles and incur extra charges. In my case, $78.00. I used Waze. When I complained, Jonathan told me he is not familiar with Waze. When I asked why he thought it was necessary to call me back due to my complaint, he said he wanted to notify me that I was not getting any refund. The purpose of my complaint was to help you understand your customers and eventually improve your customer service. It was not just about refund.

Rating:

4.0

Staff exceptional! I rented a van 2 months ago none available, had to get a truck and the visor was broken it keep falling in my face while driving, it needs to be fixed it’s going to cause someone to have an accident.

Rating:

3.0

Front end representative needs to treat people more with respect.

Rating:

5.0

The AC was not working. I asked the cleaner outside of the pick up location if the AC was working, he said it would be after driving sometime. It didn’t. There was no AC the whole time I used the vehicle. Thanks.

Rating:

5.0

great service

Rating:

5.0

Thanks

Rating:

5.0

Everything was organized

Rating:

4.0

I had no key to lock my storage, I need to find the manager to obtain a key, there were an awful smell at the storage facility, smell like a dead rat was in one of the units.

Rating:

3.0

Everything is good but the manager is not a good person

Rating:

3.0

The wrong unit was made available on the online reservation, I couldn't access the storage unit for 2 days, but I was assigned another storage unit. For the inconvenience, the stirage unit payment should be reduced because it's not a climate controlled as I previously reserved.

Rating:

4.0

Jonathan Mendez went above & beyond to help me throughout the whole check in process. U-Haul need more worker like him.

Rating:

5.0

Just like I've rated 5 stars 🌟 🌟🌟 🌟 🌟 I really appreciate your service,thank you.

Rating:

4.0

Thank you for giving us the literal space to process my mother in law's items.

Rating:

5.0

Well satisfied with facility and service. All stored items were clean and accounted for.

Rating:

5.0

Thanks for keeping my things well.

Rating:

4.0

Facility was well maintained and secure. Most of the staff was very pleasant.

Rating:

5.0

Nice clean well maintained truck.

Rating:

5.0

My overall experience was excellent. My two preferences are, I wish the units were accessible beyond 10PM and, there was a ramp to the 2nd level. I had to take items up a flight of stairs for both of my units. So try to request a bottom floor unit if possible. Staff were wonderful to work with and they all were very pleasant.

Rating:

5.0

Clean and well maintain

Rating:

5.0

Very nice

Rating:

4.0

Stephen was very professional and extremely helpful!

Rating:

5.0

Great service has expected from UHaul!

Rating:

3.0

The front desk female rep was FaceTime her boyfriend while she was engaging with customers. I asked her to disconnect her call when she interacted me to avoid the boyfriend hearing my confidential information. She was rude. Also she did not input in the system my truck rental and storage move out correctly. The general manager had to resolve my issues.

Rating:

3.0

No flat carts and I walked the whole storage, went to ask an employeee and they didn’t know if the storage had any. Also delay on door. That is a safety concern. I work for U-Haul and no center doors should have that delay

Rating:

4.0

No elevator

Rating:

4.0

Thanks

Rating:

5.0

The storages was clean and the staff were very helpful. I ll recommend this storage facility to anyone who is looking for a safe a d secure storage

Rating:

3.0

Throughout my rental period l never missed a payment. Days before move out l went to the facility to talk to staff about my plan to move out on the first of August. My payments were due on the 26th. I was told if am moving out on the first l should be fine with the July payment already made. August first l got a truck from Uhaul to move my stuff. Instead of the staff l talked to, closing the storage account, they didn’t and l got multiple emails about payment when l already addressed that before move. That was not acceptable.

Rating:

4.0

Nice, helpful staff, clean facility but not enough carts for loading/unloading

Rating:

3.0

The only reason I put average was because we moved our daughter out of college and she had some heavy boxes and appliances and we had a unit upstairs and it was as so hard moving her stuff up those steps if it was an elevator it would of been great but overall it was a good experience.

Rating:

2.0

There was always an issue with swiping the card and entrance!

Rating:

4.0

Initially my access code did not work. However, after visiting the storage facility office, the representative who assisted me, was quick and professional with addressing my issue.

Rating:

3.0

I arrive and was throughly disappointed. There were no elevators or lifts and I had to use another storage place.

Rating:

5.0

So far so good!

Rating:

5.0

Please return the First Month Free offer as an appreciation offer to new and return customer. Also allow cash payments to make transaction smoother. Award points to customers

Rating:

1.0

Was not helpful. I don’t owe this storage facility nothing. Wrongful billing. Will not recommend this to anybody. Poor records

Rating:

1.0

Sold my unit and didn't give me my rifle that was in there

Rating:

1.0

The gentleman that helped me pick the space that was fantastic. However I was told I would be able to access the space until 10pm. At 7pm, I was told the garage doors were locked going to be locked and I would have to enter through a single door. That is devastating news to a person who is paying movers by the hour. Additionally, the entryway was blocked due to auction waste. The staff cleared just enough for us to access the door, but the rest of the waste was left for us to navigate. It was disgusting. I have the pics to prove it, and I have the pic of the associate locking the door in my face, when she could of easily let me slide one more load through the garage door, before she locked it. Poor condition, poor service and unclean environment.

Rating:

4.0

Regrettably, there is no lighting inside the storage unit. I would have put a battery operated lighting device that can turned on when needed. Also, location of the unit in proximity to the loading dock was dicey; go down one row, turn right, go down another row to get to unit. Not easy (tiring) when you have physical mobility issues. Overall the storage area is cleaner/nicer than Public Storage I have used in the past.

Rating:

5.0

The gentleman and supervisor working on 2-20-23 were extraordinary. I wish I could give them a raise myself. I appreciate everything U-Haul has done for me.

Rating:

1.0

I received calls every week after I rented the storage to see if I moved out. I only had it for 2 weeks. I was told by Cal that 1st month was free but the rude female associate said it was not free for the first month. My code to the build never worked I called for help they only came 1 time to see why my code was not working I want my money back.

Rating:

5.0

Amazing and friendly staff

Rating:

5.0

The staff showed patients, understanding, and genuine care concerning my storage. From the manager to the lay staff, everyone exhibited outstanding customer service m, and stellar communication. Thanks Uhaul!

Rating:

4.0

I was told 2 month free but when I got there it wasnt

Rating:

5.0

Friendly and clean environment

Rating:

1.0

There are a few good employees on this site and there are some that lack basic knowledge on the job regulations , explaining to customers more about the contract .

Rating:

3.0

I had no issues. The staff changes too frequently.

Rating:

5.0

The staff was excellent.

Rating:

5.0

Thank you to Lionel, Brittney and Ms Nye! They went above and beyond what was necessary!

Rating:

1.0

Horrible experience took my money for something I never even used. I was told that I would be able to refund after seeing that the unit would not work for me and when I tried to do so one was denied to me I will never rent a unit with Uhaul ever again

Rating:

4.0

The staff in the office could be a little more accommodating

Rating:

5.0

Very clean facility with an amazing staff. I truly appreciate your service and I want to say a very BIG THANK YOU to you all. Cheers

Rating:

5.0

Great customer service. Always prompt to help out. Friendly staff.

Rating:

4.0

The young lady that helped us was great. She was friendly and answered all of our questions. She demonstrated how to check in and showed us around. We were confused about the size of the storage place but she helped us with figuring out our needs she also had a great sense of humor.

Rating:

4.0

Good overall

Rating:

1.0

Some of the staff was not friendly. Some staff members will tell you one thing Olof their policy and the same day another member will tell you I something different for the same question. I complained about roaches being in my unit and you will even see them crawling down the hall. I was told that I should have gotten the insurance from them and possibly it would cover the expenses of getting pest control. Later I went to my unit and it was full of rodent droppings. Some of my items are ruined. The previous staff when I first moved into the unit was wonderful and very helpful, they did not mind explaining things. The staff now seems to not care about the customers or their belongings. The 24 hour access i paid monthly for did not get me the access. One one day the doors were open and the next day they were locked and the card will keep denying you to get in. Not convenient at all. There seem to be a lot of staff turnover and no consistency in the policies either. I am very disappointed with my rental