Customer did not leave a comment.RICHARD L.
Customer Reviews for U-Haul Moving & Storage of Lanham Bowie
Lanham, MD 20706
(Next to Forbes Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.APOLINI SIMO K.
I rent a trailer last September I had triple bypass heart surgery the attendant told me unhook myselfJOSEPH J.
The process is so quick that it is not really explained how everything works. People are used to a slower, more interactive process and it just needs to be explained.MICHAEL S.
Did not find out that the trailer that I requested was not available until I arrive from out of state but so people working for you all were very helpful and fix the problem for me.JOHN FITZGERALD L.
Customer did not leave a comment.APRIL H.
Improve your website and 800 number, both are terribleVernon F.
Customer did not leave a comment.Dennis L. | First Impressions
Customer did not leave a comment.CLINTON T.
Customer did not leave a comment.Maria R.
Customer did not leave a comment.elretia S.
Customer did not leave a comment.KENASAR J.
Customer did not leave a comment.JERRY B. | Overall Experience
Customer did not leave a comment.nicole r. | Overall Experience
Customer did not leave a comment.DAPHNE S.
The truck was dirty when I picked up at the shop. Now I'm being charged to clean the truck. I only drove 10 miles. I didn't even get it dirty because it was raining. This is highway robbery. Never again.TRASHAUN S.
Customer did not leave a comment.ANTHONY H.
Customer did not leave a comment.ADA H.
I would like to be able to do an online checkout of the trailer instead of having to go inside. I can do that with a vehicle, why not a trailer?WILLIAM C.
Customer did not leave a comment.ROY B.
Customers service was horrible.Kim B.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.CECIL B.
Customer did not leave a comment.Craig S.
Excellent customer service, didn't have to wait long at all. Friendly and knowledgeable staff.VERA M.
Customer did not leave a comment.CATRINA J.
Your customer service reps were helpful, knowledgeable and personable. I was a bit nervous about the rental because I haven't gone through this process in years. They put me right at ease and I felt very comfortable with the transaction.Barbara H.
No AC or Heat in the truck I rented. Better signage needs to be in place about where to find trucks. Not enough people available to handle customer load at openingJames M.
I was very pleased with the entire UHaul experience. Particular thanks and commendation to the young lady who booked the reservation at the Lanham location and checked me in the morning I rented the truck. She was exceptional!joe P.
The female cashier at check-in had poor customer service skills. She responded as if it was a bother to wait on me.CHARLES C.
Customer did not leave a comment.ELVIS S.
Customer did not leave a comment.JEAN C.
Customer did not leave a comment.MAYCHEL H.
This is a comment for the company, not for the location. I made my reservation over the phone a couple weeks early. They gave me an excellent rate over the phone (almost unbelievable). They then proceeded to change my pickup and drop off locations multiple times in the 24 hours prior to my reservation, including changing my drop off date (from a 6-day rental to a 1-day rental). At the last minute, this ended up doubling the charge. We had no choice at that point. This makes Uhaul seem like a dishonest, greedy company that wields power over its customers in order to overcharge them. If that's not the case, something needs to change.BEHZAD S.
I would include more signage on where to go to find the customer service desk.OSCAR P.
The left turn signal was not working but otherwise it was great. ThankfullyANDREW E.
Customer did not leave a comment.DEWAYNE S.
This is the second time I'm having issues with this location. Two weeks ago was the gas that I returned as was given to me. I took a picture that was what served me and today, my returned is due tomorrow at 9:26am. I brought it this evening Around 5:55pm and they are charging later fee. I don't understand what is going on here.CYRIL N.
The 6X12 Trailer I rented served it's purpose. It needs to have better Tie Downs than the "6" six weak/cheep D-Rings on the floor, and glued-on wooden strips along the walls. Technology has progressed far enough to support beefier Tie Downs in the trailer.DAMON F.
Customer did not leave a comment.John M.
Customers services to learn to welcome customers thanks. The gentlemen that help me he is good A+.thanksALUSINE S.
I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.Barbara S. | Overall Experience
Customer did not leave a comment.SHONDRAA F.
Some charged are not making sense to meLASSEY M.
Great customer service but took a little long.Brittney M.
Customer did not leave a comment.CHINEDU O.
Customer did not leave a comment.CARLA M.
For me everything was done in excellence, no complaintsKENNETH R.
Customer did not leave a comment.ANDREW H.
Things that are highlighted on your papers are tab thru so quickly I didn't understand what was being said. Also was unsure of where I left the truck was ok or not as they say don't block entrance. Is that entrance to the door or parking lot. I'm getting of buildings makes it diff6for people to park if your parking a 20 footer. Lastly there is no sign at the front door or the instructional video saying where to walk to place your key in the drop box. I wasted 25 min or so going thru that process.TREVOR C.
Great service great peopleTYRONE D.
Customer did not leave a comment.Amber B. | First Impressions
Customer did not leave a comment.CLAUDIA W.
This is first time in many years needing a rental van. I was very impressed with the modern processing. It made it quick and easy.Damian B.
Customer did not leave a comment.JORDAN J.
Customer did not leave a comment.PAULINUS A.
Customer did not leave a comment.DWAYNE C.
Customer did not leave a comment.Narasimha V.
To be truthful in gas inspection. I took the picture of the gas before leaving then got a gas into the truck before making the drop off. Was so surprised to the a negative results and being charged additional amount of money. I have both pictures I took before taking and when I dropped off. Is a shameOMOGORIOLA O.
Customer did not leave a comment.OWEN S.
Customer did not leave a comment.Kelly D.
The employee that hook up the tow to my truck was great than youPATRICIA H.
Customer did not leave a comment.KIM P.
Customer did not leave a comment.SHAWNDA M.
Guy that worked outside needs to take a class on customer service. He yelled at my guys and made them move the trucks that were blocking our truck. Will never rent from that location again!Jose E.
I initiated a pickup before business hours but was forced to wait an additional hour to pick up my rental without explanation. This set my entire schedule back and forced me to extend my rental for additional costs. If this location is not capable of honoring the 24/7 pickup, then it needs to inform its customers.CHARLES J.
Customer did not leave a comment.Barry W.
They charged me an extra day rental because they were backed up and didn't process my receipt until a few hours later. Even though they refunded my money, I had to call to get the refund!!LEONARD B.
Customer did not leave a comment.Shevon B.
The vehicle was not well cleaned and the windshield very dirty.JEFFERY A.
My issue is that I spoke to Jennifer prior to turning the vehicle in. I was NOT supposed to have more charges. I could not return the vehicle yesterday because you GAS TANK was almost impossible for me to locate. I had to wait til after work this morning, call the locations, Jennifer kindly walked me through how go find the gas tank. Then I was able to get gas and return the car. So I need my bill adjusted.TANIA H.
Customer did not leave a comment.BRENDAN R.
Customer did not leave a comment.RICHARD T.
Customer did not leave a comment.Pascal A.
Customer did not leave a comment.RICHARD L.
The text with a 3 hour warning to call back or the containers cannot be dropped off or picked up is not enough of a window -- people are moving, could be on an airplane, driving, etc. Additionally, one of my containers arrived with a different lock than I had placed on it. This is (1) concerning because it means my contents were unlocked at some point and (2) unacceptable as someone changed the lock and I did not have a key to it.Kathryn H.
Customer did not leave a comment.TIFFANY L. | First Impressions
I truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.Claudine H. | First Impressions
Customer did not leave a comment.James K.
Customer did not leave a comment.ANITA W.
Customer did not leave a comment.nicole r. | First Impressions
Customer did not leave a comment.Philip T.
include tax an 4.50 per gallon is crazy for whats not put back gas is not even 4dollars right now an its a shortage I WILL BE DISPUTING THIS this is outragesLAMAR B.
Customer did not leave a comment.Ramesh B.
Customer did not leave a comment.MALIK D. | First Impressions
Customer did not leave a comment.ASHFAQ A.
Only complaint is that the storage doors are not high enough. We had a club cart on top of a trailer but did not fit thru the door. We ended having to rent 2 storages and to top it off we were charged admin fee twice. It would have been nice if one of the fees could have been waived.MARIA S.
Customer did not leave a comment.APOLINI SIMO K.
Customer did not leave a comment.MALIK D.
Focus on assisting customers through out their journey at the U-haul locationEmmanuel W.
Customer did not leave a comment.rahul b. | Overall Experience
Customer did not leave a comment.MELISSA F.
I were very pleased with the outstanding customer service that were rendered to me.HENRY H.
Meri Payne (Lanham, MD facility manager) has always been terrific. She stands out as one of not only your best employees (I've dealt with many, many U-Haul employees over the years, usually for equipment rentals), but one of the best facility managers and customer relations people I've ever met, PERIOD. I do not now her personally, I simply know how she's treated me over the past 3.5 years and she's terrific. Re. U-box employees. Generally, a good experience. The billing got a little weird; the fees were misapplied at first (computer error, I was later told), but folks like Jennifer (MD driver/dispatcher) and Chas (MD dispatcher) were very good, very thorough! The former was very invested doing her job well and thus made sure to stay in contact. I greatly appreciated it. I conferred with the latter to clean up my additional account needs; she was very supportive and effective.Russell K.
Customer did not leave a comment.MARIE K.
Fraud alert! I believe this rental experience is fraudulent. I was charged improperly and incorrectly. I went into 5055 pan America blvd to settle issue. Jamie was rude and did not want to help me. She was trying to change my mood and get me worked up by telling me I was disrespectful while in fact she knew they messed up. I have never received service this poor from Uhaul. This transaction needs to be investigated.EBERECHUKWU N.
kind of cheatingJACKSON N.
Customer did not leave a comment.SANDRA P.
Returning the truck after hours didn't go as it should so any improvements to that process would be greatLatoya L.
Customer did not leave a comment.RHONDA H.
Not much.WILLIAM S.
Use online checkout for purchases of Packaging BoxesEmmanuel E.
Customer did not leave a comment.MARGHERITTA P.
Customer did not leave a comment.KARA E.
Customer did not leave a comment.YUSUF I.
Customer did not leave a comment.KENASAR J.
Have signs in return drive instructing u to wait for rep.. but actually u have to go in to store to return...HOWARD H.
Customer did not leave a comment.CHRISTINA G. | Overall Experience
Facility appears to be clean and well maintained but their is a rodent problem.Bobby J. | Overall Experience
At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thxabdifatkah m. | First Impressions
Customer did not leave a comment.Dennis A. | First Impressions
Customer did not leave a comment.DEBRA L. | Overall Experience
Customer did not leave a comment.RICHMOND D. | First Impressions
When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.mark c. | First Impressions
Customer did not leave a comment.Walter L. | First Impressions
The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.Eurickson F. | First Impressions
The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.Dimitri Z. | Overall Experience
Customer did not leave a comment.Latoya r. | First Impressions
The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.Leatrice D. | First Impressions
My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.ELIZABETH M. | First Impressions
Customer did not leave a comment.jaren b. | Overall Experience
Customer did not leave a comment.giselle t. | Overall Experience
Customer did not leave a comment.jaren b. | Overall Experience
No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!Stephanie M. | First Impressions
Customer did not leave a comment.Shirley Coleman H. | First Impressions
Customer did not leave a comment.BRANDON B. | Overall Experience
Customer did not leave a comment.Ruth M. | Overall Experience
The dark young man at the help desk .I mean the little one should be trained on how to be respectful to clients irrespective of their race or ethnicity,. He was rude to me because I am African. Thank you.BARBARA N. | Overall Experience
Customer did not leave a comment.DEBORAH S. | Overall Experience
Customer did not leave a comment.MONIQUE B. | First Impressions
Customer did not leave a comment.Brenda H. | First Impressions
I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.DEBRA L. | First Impressions
Management was friendly and helpful!kelleigh w. | Overall Experience
Customer did not leave a comment.doris d. | Overall Experience
Customer did not leave a comment.Tracey E. | Overall Experience
You couldn't ask for better service..Carol Ann L. | First Impressions
Customer did not leave a comment.Monica C. | Overall Experience
Customer did not leave a comment.Damian W. | First Impressions
Customer did not leave a comment.Rowland M. | Online Move In
Customer did not leave a comment.Ruth M. | First Impressions
The late fee that corporate puts on the customers sucks big black salty balls You guys suckMILTON G. | Overall Experience
Customer did not leave a comment.robert b. | Overall Experience
N/AElisha L. | Overall Experience
Someone broke into my storage unit and opened my computer and left the screws on the floor. They went through my containers and took out my red and pink sweaters and put them in a bag that they tore.angela c. | Overall Experience
Mouse droppings in unitShakharis C. | Overall Experience
I used this uhaul facility for several years Because of my working hours ,I needed 24 hour access. During a rather stressful period for me ,I cannot overstate the convenience of using this uhaul unAQUIL R. | Overall Experience
Been at Uhaul Storage as a customer the last 3 years with storage space and truck rental from time to time and staff was always friendly and willing to help.KACHELIA S. | Overall Experience
nice Facility but very pricey.Lacuaycha H. | Overall Experience
My items were covered in rat or mice feces. when I pointed this out to the staff during my walkthrough, there was no sense of urgency. I was simply given a phone number to call for insuranceRegine S. | Overall Experience
I was very inconvenienced. I reserved a truck and it wasn’t until a few hours before I was notified my reservation was moved to another location. Also I was told $0 down for my storage, that was a lieDevin W. | First Impressions
nonedarrell J. | Overall Experience
I say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.Fuller M. | Overall Experience
Very satisfied with the service i received. Sven is amazing!Ogechukwu I. | First Impressions
Nearly perfect situationAUGUSTINE N. | Overall Experience
None.LEONARD M. | Overall Experience
Well received.BRUCE A. | Overall Experience
They have units with beams in the middle and when asked to get 1 w/o they don’t pay attention to make sure they don’t have it when asked. Left after visiting two units.Gina m. | First Impressions
The facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!CHARLENE W. | Overall Experience
Best U-Haul every!!!Tracey R. | Overall Experience
This is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!Pia T. | First Impressions
The manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!DIANA S. | Overall Experience
Rats control bldg have to move asap nightmareAinsworth C. | First Impressions
They are not helpful. Never going backsamantha l. | Overall Experience
I am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!Elliott d. | First Impressions
QwertyJustin E. | Overall Experience
Thanks for potecting my thingsALEATHA C. | Overall Experience
No issue with U-Haul..great service and professional people.ALLEN S. | Overall Experience
Good customer serviceChaquonna P. | Overall Experience
My experience at the Uhaul stairage was great, e rryine was professional and very helpful.Kimberly G. | First Impressions
Great Sevice☺☺☺Larnell b. | Overall Experience
The place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie againJOHN O. | Overall Experience
Staff is awesome.Gail S. | Overall Experience
The driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.Maggie Jeanne Y. | Overall Experience
Thank you for your services.Brenda K. | Overall Experience
Staff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.Michael S. | Overall Experience
Parking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.teresa g. | Overall Experience
I didn’t use the facility had podSHERYL D S. | Overall Experience
Happy Thanksgiving!!!BARBARA B. | Overall Experience
The only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.Ranci D. | Overall Experience
i never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the deliveryAaron J. | Overall Experience
My experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.Emprisia L. | Overall Experience
Excellent serviceCorey R. | Overall Experience
The staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.Diana G. | Overall Experience
The man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.ALFREDA C. | Overall Experience
The franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.BOLLA B. | Overall Experience
Excellent servicerhonda s. | Reservation
This storage needs an exterminator, i didnt have bugs, but saw some when i movedLydia L. | Overall Experience
Uhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the buildingDarnelle b. | Reservation
We set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.Gregory B. | Reservation
Additional Services at this Location
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