Customer Reviews for U-Haul Moving & Storage of Lanham Bowie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lanham Bowie

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Shanice B. on

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The truck had a smell of urine in the front, making the 5 hour drive a bit tough.

Olivia W. on

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Great price! Excellent customer service! Perhaps communicate better potential extra fees at the time of reservation. I had scheduled delivery 4 days after the 30-day storage but was never told that it was an additional month rent for that extra 4 days since they don’t prorate. Fortunately, I called 10 days before scheduled delivery just to ask for the arrival time. The person who took the call noticed the extra days and told me about the extra month rental fee. I asked if the boxes can be delivered sooner to avoid the extra rent and she was able to work things out! I was very pleased!

LASHAWN B. on

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Nico T. on

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It's in good shape

Joshua N. on

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Lee B. on

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Darlene C. on

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Alphonso G. on

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Annquinette C. on

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Lisa A. on

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Great customer service. Location can be a challenge for someone who needs to make a left turn onto MLK 704 driving one of your larger trucks. Otherwise, I had a great experience. Thanks!

Daniel B. on

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Mariel A. on

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Anita P. on

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Chante S. on

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I was very disappointed because I was not given the truck that I had reserved I was given a smaller truck that was meant for a one bedroom when I had a two-bedroom the end result was my furniture being damaged because I only wanted to make one trips versus to trips due to me having to fill the tank back up to where it was and to save money I only wanted to make one trip if I would have had the truck that was reserved for me I don't think my end result would have been what it was this was my first time utilizing Uhaul and I don't think that I'll ever do it again nor will I suggest or advise a friend to use Uhaul

Delecia A. on

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Nigel N. on

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Quincy H. on

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Jacqueline B. on

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charles W. on

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Gifford M. on

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Sandra E. on

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While everything was perfect the equipment (truck) was not well maintained as it seems to have alignment issues when driving and it was shaking. I actually had to cancel the storage that I was to use out on exit 11a and pick something in Greenbelt due to the fact that I was not sure it would make it there. Please look into the truck. Thanks

RYAN D. on

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So I still give a five-star rating. Here's why. I picked up a 6x12 enclosed hauler for the day to move furniture. The roll-up type door only went up about 24" and jammed. We had to crawl under the door and shut ourselves inside with a flashlight to determine that one of the door rollers had jammed. With a wrench and some prying we got the door to grudgingly open and were able to complete the move. Spoke with the manager on-site upon return, and he was very nice and helpful, he lowered my charge from the $29.95 for the 12 footer to the base charge for the 8 footer which is $14.95, for our aggravation. Satisfied customer. I'm confident they will service the affected door roller and be vigilant in checking these in the future.

Dyamond C. on

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I did not recieve my holding deposit back.

Phyllis G. on

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Akeem A. on

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george j. on

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Edwin G. on

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Stanley V. on

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My truck didn't have a ramp

Alfred A. on

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This location needs a well trained customer service rep at the returns section not a rude mechanic.

Michael S. on

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The pickup process employees were very unprofessional. I felt very dismissed. It was a very unpleasant experience especially with the vulgarity. I did not enjoy my experience returning the truck. And will probably never choose uhual again due to the unprofessionalism.

GARCIA U. on

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Johnny P. on

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Devin W. on

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I was very inconvenienced. I reserved a truck and it wasn’t until a few hours before I was notified my reservation was moved to another location. Also I was told $0 down for my storage, that was a lie

darrell J. on

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Fuller M. on

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I say average because I don't really have anything else to compare it to. Things worked. It was too expensive, but that's life. I wish I didn't have to use you at all. I'm glad it is over.

Ogechukwu I. on

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Very satisfied with the service i received. Sven is amazing!

AUGUSTINE N. on

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Nearly perfect situation

LEONARD M. on

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None.

BRUCE A. on

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Well received.

Gina m. on

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They have units with beams in the middle and when asked to get 1 w/o they don’t pay attention to make sure they don’t have it when asked. Left after visiting two units.

CHARLENE W. on

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The facility is great, the pricing is competitive, and the staff are extremely knowledgeable and helpful - what more could you want!

Tracey R. on

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Best U-Haul every!!!

Pia T. on

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This is my favorite Uhaul location! The staff is always friendly and professional and go above and beyond to take care of my needs!!

DIANA S. on

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The manager Christian was beyond helpful and went above and beyond my expectations. Will highly recommend this Uhaul!

Ainsworth C. on

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Rats control bldg have to move asap nightmare

samantha l. on

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They are not helpful. Never going back

Elliott d. on

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I am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!

Justin E. on

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Qwerty

ALEATHA C. on

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Thanks for potecting my things

ALLEN S. on

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No issue with U-Haul..great service and professional people.

Chaquonna P. on

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Good customer service

Kimberly G. on

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My experience at the Uhaul stairage was great, e rryine was professional and very helpful.

Larnell b. on

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Great Sevice☺☺☺

JOHN O. on

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The place has a mice problem and when I brought it to the staffs attention they seem to not care and just past me on to someone else I will never use nor recommend the u-haul in Lanham Bowie again

Gail S. on

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Staff is awesome.

Maggie Jeanne Y. on

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The driver was great. He dropped off the pod and came back in three hours to pick it up. Thanks for getting it out of the way.

Brenda K. on

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Thank you for your services.

Michael S. on

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Staff was friendly, but several times staff was not able, or unwilling, to help with the task at hand. Customers should not hear employees say, "that is not my job", which I did hear.

teresa g. on

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Parking is TERRIBLE for the amount of traffic coming in and out of there. You need better and more carts for transporting. Wait time is always more than 20 minutes or more in line for assistance.

SHERYL D S. on

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I didn’t use the facility had pod

BARBARA B. on

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Happy Thanksgiving!!!

Ranci D. on

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The only complaint I have is that my unit was, at some point, overrun with mice. Droppings were everywhere when I came back to it. Also, there was a dead snake in my unit. My things were safe though.

Aaron J. on

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i never went to the facility, i used the ubox, but janelle was very communicative and maurice was on point w. the delivery

Emprisia L. on

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My experience with Uboxes was terrible. Chaz was great on my move in but I cannot say the same for others. Unfortunately she was on vacation when my move out was scheduled.

Corey R. on

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Excellent service

Diana G. on

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The staff is extremely friendly and the facility is clean and well kept. This is a busy location and there never seems to be enough staff to service the amount of people.

ALFREDA C. on

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The man that was the manager is rude. I had my unit for a few years. He sent me and my daughter emails when I was 1day late to pay. Said I had to pay a late fee. I usually paid my bill on time.

BOLLA B. on

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The franchisee was very rude and a person who thinks she can talk down to customers. I regret ever going to that place.

rhonda s. on

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Excellent service

Lydia L. on

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This storage needs an exterminator, i didnt have bugs, but saw some when i moved

Darnelle b. on

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Uhaul service and representatives was very helpful, my only problem was that I had to find my own truck, I thought the staff was suppose to get the truck for you, I had to go around the building

Corey R. on

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Female Manager was outstanding and helpful

michael p. on

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no one was in the customer area when we arrived and the young man that assisted us was not accommodating and on the verge of being rude.

Gregory B. on

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We set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.

paul m. on

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We rented storage pods & they were nice, delivery and pickup went well. Calling in to schedule the pickup was a horrible experience. Too long on hold, being transferred & disconnected several times!

Robin R. on

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Excellent service!

syed n. on

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staff is very courteous and helping nature. Excellent job DONE.

M. V. on

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Really helpful and nice staff on site and office manager, she is wonderful!

Joshua F. on

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I never visited the facility but staff managed my UBox delivery. Staff made great effort to handle UBox being 8 days late, but I am still waiting for reimbursement for late delivery. :-)

Nicole S. on

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We had a terrible experience with the local U-Haul(s) for this reservation. Boxes didn't arrive, no call to inform us, broken machinery, then didn't uphold their discount offers "for our troubles".

THOMAS B. on

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Good Service and Courteous Employees. They were always willing to listen and help.

Market P. on

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Uhaul boxes were terrific. The issue i had was the BOX calendar was not centralized so only ONE sales person could setup the pickup and drop off. To get in touch I had to leave a message.

Russell H. on

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Everything exceeded my expectations