Customer did not leave a comment.Stenneth A.
Customer Reviews for U-Haul Moving & Storage of Lanham Bowie
Lanham, MD 20706
(Next to Forbes Blvd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul H.
Only issue I had with this rental is that the sun visor had a leak. When it rained, water dripped from it. Needs to be fixed.Ana G.
Customer did not leave a comment.GLADYS A.
The was excellent from start to finish . My emails were responded timely. Pickup and delivery was on time. The staff was friendly and courteous. My overall experience was excellent. I will have no problem recommending U-Haul to others .Annie W.
At the end I was overcharged for gasoline, I brought it back at the same 1/4 of a tank.Cigarette butts in the ash tray, made the cab of the truck stink.KARL W.
Customer did not leave a comment.KEITH R.
Customer did not leave a comment.EILEEN D.
When picked up the truck was dirty inside and the bed was dirty as well , with a box chicken left in behind the seats , show the Tennant pictures, I rent often from this location and this was just a bad experienceKENNETH R.
It was clean, and ran just fine, but I had TWO CONCERNS: (1) The driver's side mirror was frozen in place, locked with an allen screw that could not be budged. THIS IS DANGEROUS, since my view was obstructed for the whole trip. (2) On completing the trip it began to rain, and I discovered that the driver's side wiper needs replacing. It work OK, but metal scrapes on the windshield: not good.Michael G.
I don't thin any improvement is need. this place was awesome! Never been here before, I will definitely com back.SANDRA L.
The items arrived safely. However, two of my U-boxes were full of rodent feces (one contained a $1,400 mattress that I have to replace). Apparently, there is an issue with rodents. I will file a claim. The staff was great but the facility was unhealthy.Celena F.
Customer did not leave a comment.EDWIN S.
Nothing, super clean and welcoming facility and staff. The bathroom was spotless, well maintained and had nice hot water to clean my hands. My hitch install was done in 90 minutes with wiring and the tech provided the perfect hitch adapter at the right height with proper ball size that didn't interfere with the tailgate operation and gave a good ride height for the trailer attachment. Thanks for making this vehicle upgrade a pleasant and easy experience.sky G.
Charged me for insurance when I denied it.CECIL B.
Received a truck with an empty gas tank. Returned the tank with 1/4 tank of gas and the receipt said there was 1/8th tank.LINDSAY A.
The People were good but I hate the way things been handled. Uhaul robbed me of $20 for nothing. I will not and never recommend this company to anyone else.ABAYOMI A.
customer service great and the return service was smooth and effortless. Great Service !!!VIVEKANAND S.
Customer did not leave a comment.Libia P.
There were three staff members who assisted me; two I rate excellent; one I rate poor.Cynthia D. | First Impressions
Customer did not leave a comment.Alonzo B. | First Impressions
The truck, in particular, that we used needs to be retired or actively maintained. The drivers side mirror did not swivel like the passenger side mirror which made it hard to adjust to the height/eye sight of me, as the driver. Also, driver's side mirror did not stay in place, so my mother (the passenger) had to roll down the window, at least 10-12 times, to adjust the mirror (while on the highway btw) as it would fall downwards anytime you hit a jump or bump in the road. This is extremely dangerous as a driver would not be able to change lanes in a safe fashion. Please look into retiring or maintaining this truck. Lastly, overall the service was quick and courteous from the rep who checked us out to the rep who we reported the mirrors issue to. So, I will be returning to Lanham for any future moving needs!IMA-OBONG U.
Customer did not leave a comment.raeshon w. | Overall Experience
Thank you for an excellent jobKadijatu C. | Overall Experience
Angela is the bomb.com!ANGELA R.
Customer did not leave a comment.EMERSON S.
U-Haul needs to revise their rates. On 8-26-21 I moved my motorcycle in a utility trailer from Locust Grove, Georgia to Ft Mead, Maryland and was charged $107.00. On 9-8-21 I returned the motorcycle to the original location and they wanted me to pay over $300.00. I end up paying $274.00 which I understand it is not fear.SAMUEL D.
Customer did not leave a comment.Ralph W.
Great place, they have a variety of trailers and trucks.KELVIN R.
Customer did not leave a comment.GARY M.
I was very uncomfortable driving your truck because I could not adjust the side view mirrors. There were no lables inside the truck for mirror adjustment. When I tried to return the truck, after hours, I had to use my phone to input mileage to your online system. The system would not accept any numbers after the decimal point. That was a very frustrating experience! I had to call your company twice! The first call left me on hold for a very long time! The second call finally released me so I could go home! This is a terrible after hours return system!KAREN C.
A few more staff members could help.JOSEPH C.
The manager was rude! He was not helpful at all. He told me I had to go out there and find the uhaul. Had no idea what I was looking forâ€¦ made reservations online and had to literally do it all over again after I had done it online. I would never come to this location ever again!!!EBONY W.
Customer did not leave a comment.TODD G.
Customer did not leave a comment.MONICA B.
Customer did not leave a comment.NENE K.
Customer did not leave a comment.LAURICE J.
Customer did not leave a comment.Johnnie D.
A better way to pick up key without standing in line or appearing to cut the line. Make it truly a remote pick up without interaction with employee. Perhaps key can be pickup in a combination lockbox.Wellington U.
No equipment was provided as requested! Late night pick up and no equipment!! Website kept giving errors and spent 45 minutes on the phone mostly waiting for an operator. Just to hear â€œI still can't get the dolly and blankets I requestedâ€. Still got billed for equipment that I was not provided. Then when I spent part of my day going back to the store to get my money refunded for something â€œthey did not provideâ€ I was treated like a criminal. The lady behind the counter was clearly irritated having to help me. This was extremely poor customer service. It is one thing to not get want you requested but it is much worse to be billed anyways for the equipment and then be treated so poorly for try to be billed for â€œtheir mistakeâ€.Stanley D.
I have dealing with this site for over 8 months. Everything it's been good some staff are preoccupied with there phones but the job is getting done.WILLARD T.
Customer did not leave a comment.Michael C.
Customer service was very bad. The lady that helped me was rude (red short hair) Maybe she was having a bad day or something but it wasn't cool at all.KENNETH G.
Need more help at location.JOHN M.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.HAIJUAN D.
Customer did not leave a comment.ROBERT S.
I've rented from this location for the last 7 years . The last 2 times I was charged for gas . 1 time the paper work said it had 1/4 tank and when I got in it it was on empty so I showed the rental agent they said they would mark it on the paperwork. When I returned the truck and check my credit card I was charged 65 dollars for gas . They fixed the problem so I thought it was just a mistake until yesterday the same thing happened so it must be there way of robbing people who don't pay attention. I think that people trust that u haul will do the right thing when returning there trucks and not charge them without contacting them . This is my last time using u haul .CECIL B.
Customer did not leave a comment.Fred O.
Customer did not leave a comment.MICHAEL P.
the front counter person at 1800 on 28 aug was outstanding. I didn't catch his name but he did a great job.Walter W.
The two staff members working at the desk on the day we picked up the truck 8/27/21 were rude. They didn't even look at the reservation to verify the right size truck I was scheduled to get. The only one who had a bit of decency was the guy who was training. He offered to help locate the truck and load up the 3 different moving dollies. The two guys at the desk didn't even offer to help whatsoever, just straight lazy and acted they they were annoyed that customers were coming in asking for assistance. I won't use this location ever again! Fortunately when I dropped the truck off then next day it was a different guy at the desk and the same guy training who were really helpful.CHANTEL J.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.EMMANUEL O.
Customer did not leave a comment.Gregory E.
Customer did not leave a comment.RENEE M.
Customer did not leave a comment.mateen L.
Customer did not leave a comment.TERRY H.
Customer did not leave a comment.JOHNNY P.
Well I don't know if it is the same for everyone but when I picked up the truck it already have dirt on the floor and water marks on the door panel and it also had drywall pieces in the bed which I was charged for. I believe that there should have been some type of pre check which I thought was done but obviously wasn't if they charged me for what was already done. I believe that I was over charged and there are alot of hidden fees and expenses.Akim Q.
Customer did not leave a comment.ALUSINE S.
Customer did not leave a comment.ROLANDA S. | Overall Experience
Employees are rude and are in dire need of customer service training.PATRICKBERNARD A.
Customer did not leave a comment.Ronald P.
Long wait lines. No one at the equipment return area for over 15 mins.Elaine R.
Customer did not leave a comment.EGAN S.
I was very disappointed when I went to my original location and they told me they did not have my truck available. They then relocated me 13 miles away from my first pick up and cost me to pay additional mileage because of the pick up location. Next time I will shop else where because of the extra mileage not being my fault.Zachary M.
AC wasn't working, Today was raining and It's a hole on top of the roof truck and all the water got inside the truck and wet all my boxes . Need to keep the truck in good condition pleaseANTHONY W.
Customer did not leave a comment.MICHAEL M.
The customer service was great.DOROTHY S.
Customer did not leave a comment.ANTHONY D.
Worst customer service ever, the lady behind the counter was watching a video , I was talking to her and she wasn't paying attention to me at all.. no respect for customers at all .. if employees don't like their job they should quit !!MOHAMMED S.
Customer did not leave a comment.VALERY S.
I always use this location because customer service is professional and helpful; the equipment I need is readily available; and the hours are reasonable.Barbara Joann C.
Customer did not leave a comment.Ãlvaro S.
I would recommend this location to a friend and have use this location many times in the past few months. My only problem with this location is that the women that work in this location are very rude and not customer friendly. I do not understand why they are even snappy with there response which in turn makes me snap at them. I was suprised at this because it is usually it is the men who are usually like that, but the men have the better attitude. This happened again just Wednesday when I picked up another trailer. All i can say is that I do not have to pick up any more equipment for a while. If you need any clarification on my comment my cell is 443-680-1369. ThanksJohn P.
Don't cancel reservations without telling them and then require them to drive 2 hours to get the trailer they previously reserved (and received an email â€œguaranteeâ€ that it would be at the preferred location on the date requested). This was not the fault of the Lanham store. This was a failure of the reservation system and people involved. Totally unacceptable.MARK M.
Customers services, the vehicle was not clean insideALUSINE S.
Ebony was an outstanding customer service representative, she was a true professional, friendly and very helpful. Thank you.REGINA P.
Customer did not leave a comment.RANFORD W.
The insurance complaint / claim I file for was not responded yet by the insurance company for U-Haul since I bought the safe towWalter F.
The young lady that checks customers in should NOT be dealing with your customers. Dealing with people requires patience and she doesnt have it. The gentleman that assisted me in getting the trailer connected was very helpful and polite.DVON P.
Customer did not leave a comment.FRANCENIA B.
Manager Brittany or Tiffany was very rude.Will not go back.CAVEN B.
Customer did not leave a comment.GLEN R.
Customer did not leave a comment.Jerome J.
Just keep doing what you are doing now.SUSAN N.
I could have given 5 stars but did not because on the original delivery date of 3July2021, the 3 containers arrived on trailers. You'd need Arnold the Terminator to lift and level down the ramp; plus the trailers would block the sidewalks, which would be hazardous to passers-by. Hence, I rejected them for re-delivery by the truck with a forklift. For future customers, I suggest the containers be delivered by truck with forklift, unless the customer requests one on a trailer. Thanks.Gerry T.
Fill the gas tank for the start of the rental? Have the wiring ready for the tow dolly? In any case, thank you for having the truck at this location, so I didn't have to go far to get it.Michael G.
Might want to expand waiting area with outlets for electronicsJohn P.
UHAUL quoted me one price, then I went to pick up and was quoted a second price, then charged a 3rd price -- each quote greater and greater. The staff at the location both the counter specialist and the person who inspected the vehicle upon were very rude. In addition the person inspecting the vehicle jokingly said it was going to be 800 dollars higher than the value before saying just kidding but half the time people don't even question it and just pay it. The counter person when I was picking up was more interesting with flirting with the female customer before me. The person I tried to return the vehicle to tried telling me they didn't have to log the vehicle on the lot. Then gave me attitude when I told her I also needed to speak to her about refunded the lock I had purchased not knowing the 20' Truck came with one for the bay door. She was too busy telling the person in front of me they didn't have a 20' truck available when I was returning the truck. Someone acting in the best interest of UHAUL would have simply signed my truck in and assigned it to the new customer. Instead she left a terrible impression with a current customer while denying a perspective customer. I did go over my estimated miles by 51 miles but returned the vehicle clean, 2 days prior to my requested drop off. After than charged me for fuel even though I returned it at exactly what I received it for it ended up costing me about 100 dollars more than the second quoted price. The only reason I added the 50 miles is because my original pick up location didn't have the size truck I needed and said I had to contact a Fleet Manager to have a truck arranged. First time using UHAUL.Zachary C.
The check out process for contactless service was complicated. I would just opt for in person service next time. The van I rented was in the returns area when checking out, so that was confusing. The person checking me out was complaining that there was another service rep working in my online order profile at the same time he was, so sounds like that should be addressed. And returning was fine but again there was a long line of vehicles with no direction or signs saying what to do. The return area was marked, but whether or not to stay in the vehicle or leave it running or off or leave the keys in the vehicle or bring them in etc, there was no info anywhere. I was happy with the van itself, though and made moving so much easier.david R.
Thank you to the exceptional rental equipment experience and responsive customer service received by the Manager, Brittany Kafeauver. Ms. HoldenDONELLA H.
No additional comments.ANDREW J.
Customer service was awful. Speaking to employees, it felt like they didn't want to be bothered (two women specifically). The truck clearly needed a wheel alignment. While the drivers side door barely closed. Very unsafe!!ALEXISBERTINA T.
The short Jamaican guy is the only one with good customer service skills, the female he's has a very rude tone when speaking to customers and is very offensive one of the representatives messed up my reservation, and that caused a chain reaction with my bank account for the negative. But overall that location has always been perfect so, just have to have better employees.ROCHELLE R.
Horrible experience from the start. Still no resolution to the damaged goods. One incompetent person after the next.Manish K.
El servicio es excelente, sÃ³lo un pequeÃ±o detalle, cuando uno hace la reservaciÃ³n en lÃnea no da opciones para confirmar que has reservado y no lose si sÃ³lo a mi me paso o tambiÃ©n a mÃ¡s personas en mi caso fue asÃ pero el servicio estuvo excelente gracias..MARTIN D.
Everything was greatKENNETH R.
I gave an average because of the service there. People always on their personal phone handling their personal business. The truck i got had no A/C working. I would have to recommend this location because it is the closest to us.CAROL B.
Customer did not leave a comment.DONNACYNTHEA W.
Customer did not leave a comment.SHEVON J.
I will never recommend this company to anybody the worst customer service and change your stuff to another location and take your money when you work hard to make money I'm so fucking dissatisfaction and disappointingDANIEL C.
Customer did not leave a comment.joyce h. | Overall Experience
Attendant was professional and friendlyPHILIP B.
Thank you for taking care of my merchandise for7 or eight years it was a blessing ♥️🙏🏾VIRGINIA R. | Overall Experience
Customer did not leave a comment.Maria D.
There are leaks in the ceiling and there should be carts on the upper levels.ANDREW E. | Overall Experience
Todo muy buena atención muchas gracias 😊 estoy encantada con ustedes 🙏modesta m. | Overall Experience
The young lady that assist me yesterday was very Knowledgeable and helpfulMARQUETTE D. | First Impressions
Customer did not leave a comment.LESVIA Y G V. | Overall Experience
Customer did not leave a comment.Derick F. | Overall Experience
I was promised a lock that was NOT inside the unit as promised in several email confirmations.Sheila B. | Online Move In
Customer did not leave a comment.Nile H. | First Impressions
Thank you for great service. The team yesterday were helpful to us and each otherwillard t. | First Impressions
Customer did not leave a comment.NaKia M. | First Impressions
The staff needs to do better with providing information to new customers.Yvette T. | Overall Experience
There is a leak in the roof near my unit. I can't access my unit with a cart.ANDREW E. | First Impressions
Customer did not leave a comment.Ashlee b. | First Impressions
Customer did not leave a comment.Yvette T. | First Impressions
Customer did not leave a comment.Lakisha H. | Online Move In
I moved out because of when my husband went to visit our unit one day and said it was rats or mouse dropping on our couch I called about the issue and nothing was done about it so we decided it was time to leave and we just got rid of the couch but I don’t think I’ll be using them for any storage in the future.Darleen J. | Overall Experience
There was structural damage to the ceiling of the uhaul facility which caused permanent damage to my furniture and other property. I informed the front desk staff who was incompetent, rude and unprofessional. Ebony was eating and seemed completely disinterested during my visit. The manager, Brittany was not knowledgeable and only offered her card. They were unable to even tell me if my unit had insurance. Needless, to say I will never use Uhaul storage, nor will I recommend your company to anyone. Awful experience and extremely disappointing.Brittany B. | Overall Experience
Love this so far!Jordan C. | Online Move In
Customer did not leave a comment.Dennis L. | First Impressions
Customer did not leave a comment.JERRY B. | Overall Experience
Customer did not leave a comment.nicole r. | Overall Experience
I rated my experience excellent b/c it was and I also noticed the other U-Haul employee providing excellent service as well.Barbara S. | Overall Experience
Customer did not leave a comment.Amber B. | First Impressions
Customer did not leave a comment.TIFFANY L. | First Impressions
I truly appreciated the Administrator that worked with me. She was so wonderful and carrying. I hope she will always be apart of the UHaul Family.Claudine H. | First Impressions
Customer did not leave a comment.nicole r. | First Impressions
Customer did not leave a comment.MALIK D. | First Impressions
Customer did not leave a comment.rahul b. | Overall Experience
Customer did not leave a comment.CHRISTINA G. | Overall Experience
Facility appears to be clean and well maintained but their is a rodent problem.Bobby J. | Overall Experience
At 1st I've made reservation to get the storage as well u-haul truck but when I arrived at the storage a young lady was helping me and never finished the processed regarding to have the key for the storage but gave me the car key for the track, however when I came back another young lady was helping me but couldn't find my info & it took her almost half an hour or maybe more to do the process so I can get the storage key & my time was limited at the time & both us was frustrated but the young man with the dreads who was doing almost everything going in the storage was helpful but not the ladies & as of community leader I was late 2do community work, in the end I was happy it was over & the purpose of reservation is to have everything done before arrival & that didn't happen & I was told a limited time to return the truck, so pls take care of the matters & hoping u all well in this very difficult time thxabdifatkah m. | First Impressions
Customer did not leave a comment.Dennis A. | First Impressions
Customer did not leave a comment.DEBRA L. | Overall Experience
Customer did not leave a comment.RICHMOND D. | First Impressions
When I arrived the representative was on the cell phone. As I approached, she paused her conversation and though she asked how can she help, I since she was not very much into customer service. Why do I say that? When I asked about prices and space sizes, she simply pointed from a seated position rather that getting up and directing me. After signing the agreement, she handed me my paper and gave me unclear directions as to where my storage room was located. Most of all, she didn't explain to me that I need the access card to get into the building. I actually didn't notice the access card till she caught my attention as I was walking away and she said I needed it to get into the storage area. It took me a while to find my storage locker and when I returned to ask about rather there were elevators in the facility, she paused a cell phone conversation and gave me the look of, "now what does he want?" She could have explained from the beginning that my locker was on the second level and there were no elevators or ramps to get there, only stairs.mark c. | First Impressions
Customer did not leave a comment.Walter L. | First Impressions
The registration agent at the facility rude and dismissive and the employee that was on staff w/ her first 7 minutes of my intake was spent trying to tell her that I wasn't there to pick up a truck. She refused to except information from my registration for the storage space, after an exhausting 7 minutes we began the process to secure my space. We get to the space there's a green tag on the door I cut the tag a deafening sound blared over for 3 mins. Now we make it back to the truck while we are off loading a staff member comes thru not once but three (3) times(each time he came through he found something laugh about or make a commit) to to tell us the large sliding door will lock at 7 and all moving will be thru the small door. This was undeniably unreasonable request that brought on a toxic level of stress to beat the clock. We did just that packed the unit wrestler the required lock we were forced to purchase despite the fact we came w/a lock for the unit. What if we didn't have the money to support the forced purchase. You are dealing with induvial that are in tight situations make quick move under direst to force people to purchase a lock that truly doesn't properly fit the unit it took two people to close the unit one to fit the small facing into the hole and force the key to close and the other to level the door so that the lock fits yet another example of unnecessary stress added when dealing with the facility. So we are done, unit is closed then we remembered we needed to get an item . We unlock the unit that deafening sounds starts and never stops, we scrambled to find the item the was sound blaring it distorted us we couldn't think after leaving the facility we had head pain that was unbelievable. It was a horrible experience to say the least from start to finish.Eurickson F. | First Impressions
The first month free promotion wasn't really clarified at the time of move-in, other than that, the staff was helpful with every issue that came up during my time using the unit. The price was affordable as well throughout the entire term. Would recommend.Dimitri Z. | Overall Experience
Customer did not leave a comment.Latoya r. | First Impressions
The staff were great, especially Lonnie and Mike. My access card still doesn’t work, but I don’t fault the on-site staff for this issue.Leatrice D. | First Impressions
My key card doesn't work and I cannot access my unit until after the holidays. I find this to be an inconvenience as, I am moving out of state and cannot leave until after the holidays. All because I can't access my unit.ELIZABETH M. | First Impressions
Customer did not leave a comment.jaren b. | Overall Experience
Customer did not leave a comment.giselle t. | Overall Experience
Customer did not leave a comment.jaren b. | Overall Experience
No one answers the phone. Having to physically drive there because of this. Manager is never there. But maintained well. Dirty.Mismanagement and Unprofessional. Never would I refer anyone nor will I return after I move out!!!Stephanie M. | First Impressions
Customer did not leave a comment.Shirley Coleman H. | First Impressions
Customer did not leave a comment.BRANDON B. | Overall Experience
Customer did not leave a comment.Ruth M. | Overall Experience
Customer did not leave a comment.MONIQUE B. | First Impressions
Customer did not leave a comment.Brenda H. | First Impressions
I really appreciate the service I received, from rental the uhaul truck to helping me with a storage. I know that I ask for the storage a last second but they were able to assistance with friendly directions and a beautiful smile. Thank you again.DEBRA L. | First Impressions
You couldn't ask for better service..Carol Ann L. | First Impressions
Customer did not leave a comment.Damian W. | First Impressions
Customer did not leave a comment.Ruth M. | First Impressions
I am pleased to say that the Asst Manager Chas and Jam at the Lanham facili were very polite, professional, and on point. I'm pleased with the service given to me during my entry. Thank y'all so much!Elliott d. | First Impressions
My experience at the Uhaul stairage was great, e rryine was professional and very helpful.Kimberly G. | First Impressions
We set up a reservation for a set time to move into a storage unit, however, we had to wait hours in line due to under-staffing at the Lanham, MD location. As a result we lost our help for our move.Gregory B. | Reservation
Additional Services at this Location
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