Customer Reviews for U-Haul Moving & Storage of Lawrence

1,626 reviews

6800 Pendleton Pike   Indianapolis, IN 46226
(Pendleton Pike and 38th St)

(317) 829-6030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(317) 829-6030

6800 Pendleton Pike
Indianapolis, IN 46226
(Pendleton Pike and 38th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was paying full price for a storage unit that has a big pole in the middle restricting me from utilizing my entire space

Charnae L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROSALYN T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

All I have to say is I'm satisfied

Angline F.  |  First Impressions 
Rating:
1.0

Horrible!!!!!

Harry H. 
Rating:
5.0

Nothing - quick and easy drop off.

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

alexander D. 
Rating:
4.0

Dorie, the customer service rep was GREAT. She explained everything necessary for the rental and she had a great personality. she is an asset to your organization!

rana M. 
Rating:
4.0

None

Chris B. 
Rating:
5.0

Your workers was absolutely excellent and I would definitely recommend

MARY P. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

The guy that helped us was great! Put everything on for us and made it all secure. Super helpful.

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

Carla S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carla S. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Quick and simple, they were nice as can be. Ran in the rain, these people deserve a raise

Cesar S. 
Rating:
4.0

Customer did not leave a comment.

Leigh J. 
Rating:
1.0

They did not give me the key to the pad lock. I had to go back to the store to get my trailer unlocked.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

joylynn H. 
Rating:
4.0

Customer did not leave a comment.

Levon H. 
Rating:
4.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

Alesia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

MARCKENSON L. 
Rating:
3.0

There were a nest of roaches inside of the moving truck and when I swept 4-5 we're running around inside of the box. Also, the truck leaked water excessively even with a small rain. Our new bed and two box springs were soaked from standing water inside the box. Also, the customer service rep at a different location stated there were services available at this location that we're not even after he made us a reservation and had us go to a different location.

Thomas M. 
Rating:
4.0

Truck had major balance problems and inside of cab vibrated almost to the point of it being undrivable.

Michael M. 
Rating:
2.0

The vehicle we were given had HUGE gauges on the passenger side wall from the top to the bottom. None of these imperfections were indicated by U-Haul ''x" sticker. Also as we were in the store finishing the paper work for the truck we overheard two employees talking about if that (that being the truck we were about to rent) was the truck the had "bumped" parking it in their lot earlier. So they knew the truck was damaged and didn't bother going through the necessary steps to mark the damaged areas for the next users aka is.

Fernando R. 
Rating:
5.0

Initial keys given were for the wrong truck. Not a big deal. It just took a little extra time to redo the paperwork.

Pam L. 
Rating:
2.0

Customer did not leave a comment.

Dre T. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floria B. 
Rating:
5.0

Customer did not leave a comment.

Monte H. 
Rating:
3.0

The truck was absolutely horrible I rented a dolly and it wasn't in the truck and I was charged for it

Taryn M H. 
Rating:
5.0

They were very helpful and knowledgeable

reginald E. 
Rating:
5.0

Customer did not leave a comment.

Iesha J. 
Rating:
5.0

Cannot remember her name but she was excellent (Sun 7/17 @ 9:30 am). Thank you.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie P. 
Rating:
4.0

When its time to open at 7am, just be open at that time.

Robert O. 
Rating:
3.0

Lady at the counter ignored me while she waited on other people and was pretty rude when she did finally wait on me. I did not feel welcome in this facility and will not be back.

Mary C. 
Rating:
5.0

The young boy that waited on me was very pleasant and respectful.

Elvin B. 
Rating:
5.0

Customer did not leave a comment.

Donzella R. 
Rating:
5.0

Customer did not leave a comment.

Corette H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennifer B.  |  Overall Experience 
Rating:
5.0

You guys were great! The drop off was amazing. Thank you so much! I will definately rent from you again.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Deanna B. 
Rating:
1.0

Staff is rude I walked in asked for a 6×12 included guy at counter said we ain't got none and nobody else either. Asked him to look for me he said it's not worth it nothing out there I went in parking lot to make reservation and the trl at that lot was available.. your rude staff made me loose money and time. I will find other ways because those children there are VERY UNPROFESSIONAL Plus don't you have a dress code? They are very childish and unprofessional.

Brandon G. 
Rating:
4.0

Staff was very friendly and helpful.

Dennis B. 
Rating:
4.0

Everyone was very pleasant and helpful.

Patricia D. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Donzella R. 
Rating:
5.0

Devon was a joy to work with

Travis E. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Smooth and easy transaction, my truck was ready on time and employee was knowledgeable and helpful!

paul K. 
Rating:
4.0

Customer did not leave a comment.

rocheena W. 
Rating:
3.0

Thus is was the worst experience,get there they can't rent out truck I reserved because employee gentlemen who registered trucks back in was saying he was checking em in another state. He had to call someone on FaceTime to help him took another 30min. Then truck power steering was so loose you had to hold the wheel tight it swayed with every movement. Then when time turn had to grab with both hands it was so hard turn wheel. The brakes sounded like they were gonna just snap.off and fall out bottom..i was the most scared frazzled,and my anxiety was on 10. Came back reported it all to the check in later she just said how she gonna have put in a work order to get it serviced. She was sorry thats about it,no refund,nothing. That truck they knew should not have been on the road at all..

Chassidy W. 
Rating:
4.0

Customer did not leave a comment.

CHELLE S. 
Rating:
5.0

The manager who checked me in was amazing. She handled multiple customers with grace and poise and was operating multiple lines without missing a beat.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Ernest D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA C. 
Rating:
5.0

Customer did not leave a comment.

Dave J. 
Rating:
1.0

Over charged fees for every little thing during a pandemic

Donna S.  |  Overall Experience 
Rating:
1.0

The costs were not explained. i was charged 30.00 for you to put in the gas. That's crazy the gas station was right there. never again!!!!

Patricia H. 
Rating:
5.0

Even though the truck was new it had problems. The electrical components were having issues. The dashboard lights for the radio went off suddenly and never came back on until the next day. The tire sensor warning came on saying the back driver's side tire had no reading. I pulled over and put air in it because it looked a little low. There was rain on the way there and some of our items in the truck got wet so there must be a leak in it.

Jennifer W. 
Rating:
2.0

I have already have reached out to you home via email. I was charged over $700 because someone didn't do their job properly. I rented a moving truck for about four hours. The total cost would've been about $100. It was not returned back in the system until 10 days later at a whole different location in Baltimore instead of Indianapolis. Still waiting for my refund.

Jared D. 
Rating:
5.0

Customer did not leave a comment.

allan N. 
Rating:
5.0

Customer did not leave a comment.

DaQeayce S. 
Rating:
5.0

Customer did not leave a comment.

Deivree W. 
Rating:
5.0

Customer did not leave a comment.

Deivree W. 
Rating:
5.0

Customer did not leave a comment.

Elly C. 
Rating:
4.0

Customer did not leave a comment.

Eddy A. 
Rating:
5.0

Give employees a uniform with clear marking of being trained on the equipment, one of them delay the process because he luck the keys inside the truck.

Javier N. 
Rating:
3.0

Fix trailer issues

Isaac F. 
Rating:
1.0

Customer did not leave a comment.

AUSTIN C. 
Rating:
4.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Have the truck ready for pick up

Barbara S. 
Rating:
5.0

I don't think you should have to pay for 24hr access, but other then that it's cool.

TOSSHA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROXANN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANN M. 
Rating:
5.0

Friendly

Ronda G.  |  First Impressions 
Rating:
5.0

Very helpful, made the rental experience very easy

mark L. 
Rating:
5.0

Customer did not leave a comment.

Neil P.  |  Overall Experience 
Rating:
5.0

The person that waited on me and my wife was excellent

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

Tania G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TJAWANA B.  |  Overall Experience 
Rating:
4.0

Service was as prompt as they could be. A lot of demand that morning so they were over extended but they were helpful.

BRIAN I. 
Rating:
4.0

We waited more than an hour because the first van they gave us had a bunch of trash in it (including a pizza box and a used diaper) and wouldn't start. The employees were helpful but overworked. The cleaning spray they use on the vans smells awful. I appreciated their efforts to find us another van (this was actually the third one because the first one had a piece of metal in a tire).

Stephanie K. 
Rating:
1.0

I rent it and I did not even go far I got charged twice I don't know why and I put gas in the car too

ROSELANDE L. 
Rating:
4.0

Amazing fast service. Returning a trailer and blankets, I didn't really need to get out of my vehicle.

jerry C. 
Rating:
4.0

Customer did not leave a comment.

Cynthia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince B. 
Rating:
5.0

Pretty smooth rental experience; no pressure to get additional insurance.

Archangel V. 
Rating:
4.0

Just keep doing what they are doing now. It was nice to see things done right.

Ron H. 
Rating:
5.0

Staff was professional and friendly, very helpful

SHELIA B. 
Rating:
4.0

Customer did not leave a comment.

Clayton A.  |  First Impressions 
Rating:
5.0

pleased with experience

LINDA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pauline M. 
Rating:
3.0

Clean the trucks better smelled like trash

Cole M. 
Rating:
3.0

Customer did not leave a comment.

Ebony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reyna C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFREDO D. 
Rating:
4.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Twyla J. 
Rating:
5.0

Customer did not leave a comment.

Byron S. 
Rating:
5.0

Customer did not leave a comment.

Rian C. 
Rating:
5.0

Customer did not leave a comment.

JAVIA S.  |  First Impressions 
Rating:
5.0

No comment everything was all good Thanks

Kimberly W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike W. 
Rating:
3.0

Better customer service. Their attitudes are horrible.

ANTHJUAN R. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Prices were reasonable I was pleased with my experience

Ron K. 
Rating:
5.0

Not much Everything went Smooth

Sharron B. 
Rating:
1.0

I reserved a truck prior to pick, when i arrived I was told I would have to wait til the other customer brought the truck back, I reserved pick up for 1pm and the other customer was late, then they had to check truck in and clean it. All staff acted as if this was normal and I should not be upset. They offered me a larger truck for the same price but that I as not what I ordered wanted and I am a female and I did not feel comfortable driving that large truck

Deborah Q. 
Rating:
5.0

Customer service was great when we arrived. Keep doing what your all doing. Will definitely use again in the future.

Jesse J. 
Rating:
4.0

Customer did not leave a comment.

Kenny B. 
Rating:
2.0

I was double charged on my transaction and still haven't received my refund. I'm very upset!!!

william H. 
Rating:
4.0

Customer did not leave a comment.

Andres P. 
Rating:
1.0

Rude and bad behavior

Gurjot S. 
Rating:
1.0

The manager there is very rude they don’t Acknowledge you when you walk in I would never rent from that locationI had items Stolen out of the garage I reported it she never got back with me I will never never rent from this location again

beatrice b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alesia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATINA S.  |  Overall Experience 
Rating:
4.0

Thank you.

THOMAS J.  |  Overall Experience 
Rating:
4.0

The automatic drive in doors have issues and going after hours when the doors are locked you might be there 30 mins trying to get one of the automatic doors to open. Alarm be randomly going off when in storage unit.

GREG W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

frankcene m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAIZHANE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANEL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenny B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felecia B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JaKyla S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany m.  |  Overall Experience 
Rating:
4.0

I love it better at Uhaul When Owen and Molly were managing the storage facility! My only complaint is that after being with Uhaul for 8 years and faithfully paying my storage bill even when I got behind from loss of work...I still kept up paying for my unit! But having to pay to have lock that wasn't mine removed really was a major issue! My keys were stolen from my car so I was prepared to pay to have my lock removed...but to get to my unit and see that a combination lock had been placed on my unit...tells me that this was done by Uhaul and there should have been the combination code to open the lock? So I feel that I should be refunded back the $50.00 seeing that I was made to pay upfront in order to even get the maintenance guy to come remove the lock! That's the only grievance that I have from being with Uhaul 8 years!

ROBERT B.  |  Overall Experience 
Rating:
5.0

Never have an issue when I go in. I do most online so it doesn’t hold up staff.

Chasity G.  |  First Impressions 
Rating:
5.0

The customer service was outstanding very friendly.

TAMMERA C.  |  First Impressions 
Rating:
4.0

My living room Lamps were both missing as they wer in similar long boxes and not within as my items was removed afterwards into my bought condo…

DARRELL W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT H.  |  Overall Experience 
Rating:
5.0

Should have prorated the month they rent that's all I'm saying

bryant g.  |  First Impressions 
Rating:
3.0

In life you take the good with the bad and keep going

DARRYL W.  |  First Impressions 
Rating:
4.0

Due to the location, which is convenient but dangerous area, I would suggest putting more lighting in the parking lot. I definitely won’t be going over there after dark again. It was a tad bit scary. Staff were courteous and helpful.

JESSICA D.  |  First Impressions 
Rating:
4.0

I appreciate the safe, and extermination, of the unit I occupied for over a year. Thank you Uhaul, and I will recommend you to family and friends.

Toccara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matalyn G.  |  Overall Experience 
Rating:
5.0

my experience with this facility was VERY pleasant and I would certainly use them again for my long term storage needs.

Myrine C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Brishaya Y.  |  Overall Experience 
Rating:
2.0

The ladies were rude most of the time everytime i when to storage i found it was a second lock it even after i pay then i would have to agreement with staff just to get off when it should have been taken off the day i pay not when i show up like two weeks later. Managers never call you back.

DAWN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tellie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tellie J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA J.  |  Overall Experience 
Rating:
5.0

rental pay hike in less than 2 months in, really!!!!

SHIRLEY T.  |  Overall Experience 
Rating:
3.0

Nobody can answer questions at the call center which is very disappointing 😒

CARRIE D.  |  Overall Experience 
Rating:
1.0

Customer service is really important!!!! The non-chalant, short, oh well, glad it’s not me, without a smile (what I perceived from body language) manager that represents U-Haul is mind blowing. There may have been many people that abused Covid as an excuse; however, that was not the case for my family and I. We really experienced “life happenings” and when we were impacted by Covid, because of what U-Haul did in 2020 we weren’t eligible. I was very disappointed that I had to move an entire 10*10 unit out because I couldn’t pay $125 at a later date. The manger had the ability to accept my $580 and chose not to after I had been calling leaving messages for two weeks.

Nikkita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NEDRA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carey B.  |  Overall Experience 
Rating:
4.0

Siempre nos trataron bien y tuvimos nuestras pertenencias seguras excepto en el último mes que por un error humano, rompieron nuestro candado y abrieron nuestra unidad por parte del mantenimiento. Se disculparon con nosotros y nos repusieron el candado. Afortunadamente no nos faltaba nada.

Lidia M V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MYRLENE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joshiana B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Matt B.  |  Overall Experience 
Rating:
5.0

Thank you for your storage space. I use this facility every time I move. Great team and job everyone!

LAKETRA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermaine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alana S.  |  First Impressions 
Rating:
5.0

I loved U haul , they were VERY PROFESSIONAL,

crystal c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANK F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pamela m.  |  Overall Experience 
Rating:
2.0

My things where stolen out that unit, and te staff which is the manger act like she had no care in the world, so why was I paying insurance, Very disappointed , Ism going t get something done about this,it's really said , it had to be so e1 I knew and stole one of my storage keys cause 1 was missing its sad when you don't no who real or fake

TYCIE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

India O.  |  First Impressions 
Rating:
4.0

what i meant was it's easy for anyone to go inside the building. cameras r there, yes but too easy, other storage places usually have a gated keycode.

Shandella S.  |  Overall Experience 
Rating:
4.0

U should prorate your fees. I used 6 days out of 30 and had to pay full amount ☹️

sylvia b.  |  Overall Experience 
Rating:
3.0

The reason I gave a average rating is because the guy taking my payment was using his phone and I had to wait till he finished. I don't believe he was handling U-Haul business. Thank You

ROXANN M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Peachea W.  |  Overall Experience 
Rating:
5.0

No comment

Deidra C.  |  First Impressions 
Rating:
5.0

Great and convenient storage facility in the United states.

marian c.  |  Overall Experience 
Rating:
5.0

Parking lot needs replaced, but good facility inside!

Alex B.  |  First Impressions 
Rating:
5.0

Thanks yall

stanya h.  |  Overall Experience 
Rating:
5.0

I was very satisfied.

Louise H.  |  Overall Experience 
Rating:
5.0

The manager went above and beyond for me and I greatly appreciate her for that

Dwight H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonja F.  |  Overall Experience 
Rating:
5.0

The lady was nice but the men were rude

stanya h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anita g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dymia w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Juanita H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

RUBEN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LACEYSHA F.  |  Overall Experience