Customer Reviews for U-Haul Moving & Storage of Lawrence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lawrence

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Lee G. on

Rating:

Customer did not leave a comment.

Amar M. on

Rating:

It was a really old vehicle. It got the job done I can say that yet it had a lot of noises and it just needs to be renewed. I wouldn’t take it for a long drive because it sounded that the engine was going to blow up

Darnisha A. on

Rating:

Customer did not leave a comment.

Penny W. on

Rating:

Customer did not leave a comment.

Tom B. on

Rating:

Friendly folks. I called them but then hung up the phone. They called me back. Great service and delivered the hitch install very timely.

Pamela P. on

Rating:

There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.

Nicholas A. on

Rating:

From the person I first placed my reservation with to the location I picked up from and the broken trailer they gave me; it was a shit show, start to finish.

Nicole A. on

Rating:

Customer did not leave a comment.

Katherine O. on

Rating:

Pricing is awful. Rates and quotes were not the same even though parameters were. They couldn't tell how much I was initially charged when I dropped off my vehicle and then tried to say I owed almost $300 more. I was told incorrect information by the customer service agent over the phone about charges if I extended my vehicle drop off time by 10 hours. The mobile pickup is great but it seems like there's still many bugs in the system that need to be worked out.

Kaneesha C. on

Rating:

Customer did not leave a comment.

vanessa m. on

Rating:

Customer did not leave a comment.

Teresa F. on

Rating:

I'm pissed that I got charged 209 more dollars for dropping the truck off at the wrong location. I understood that it would only be a 30 dollar extra charge

Tina T. on

Rating:

Appreciated

Tina T. on

Rating:

I was char

Keith W. on

Rating:

You can make sure that the equipment is working properly. Due to the owner stepping in I was charged us for 1 day instead of two. The door not closing made the move more stressful. Roadside assistance come's out and could not determine why the door was not closing. They eventually cut the cables which made it hard to open to get my belongings out. Once I got to my new home, I had to get a neighbor to help me open the door so I can unload the truck.

Micheal F. on

Rating:

Customer did not leave a comment.

Andrew D. on

Rating:

this was not original location of rental. Found out at last minute

Keshia K. on

Rating:

Customer did not leave a comment.

KIM P. on

Rating:

Will rent again

Marty F. on

Rating:

you all get an A+ on communication, customer service...! Everything went smooth as silk. The only thing I would consider changing is how your moving helpers are rated (might not be your dept). We started with one group that had 4/5 rating on your site, but reviews online were scary. We changed to another company that was outstanding

Thomas F. on

Rating:

I thought the appliance mover and moving pads were in the truck like they use to be, turns out this has stopped. Caused me to have to drive all the way to tge store again to pick these up, wasted time when I could have been moving.

bill b. on

Rating:

Work on customer relations.When I arrived, the lady who served me was chatting with another customer who was being serviced by another employee. This personal, non-business related, conversation continued while I stood there waiting. Ok, friendly with the customers, understandable, so I waited. When she finally decided I should be helped she continually to interrupted my check-in to keep chatting with that same customer until I asked her to concentrate on helping me. She was visually upset, but to her credit, remained professional. You have a policy of photographing ID. In this case my driver's license. I do not want some random person making copies of my personal information so I offered her my work ID and contact info instead. She insisted on the license until the manager (i assume) told her it was OK. Returning the truck: There i a sign at check-in that says stay in the truck and you will be helped. I waited in the truck. I waited some more and then some more. I finally went inside for help and the guy seemed irritated that a customer would interrupt his other duties (some sort of paperwork) to ask for assistance. Throughout all of this there was not one "sorry for the inconvenience" or any acknowledgement of any service problem. Business as usual? Blinded by routine? I have no idea, but I would definitely not recommend to a friend. Too many other options near by. Thank you for this opportunity to air my complaint.

thomas c. on

Rating:

I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to

Dymia W. on

Rating:

Customer did not leave a comment.

Jennifer A. on

Rating:

Being a first time customer, I was not given any informative information about how to open and close the latch, move the seat forwards and backwards or what to do when I am done with the truck. When I returned the truck and informed them the seat was broken and could not be moved they replied they already knew about that. From picking up my uhaul and dropping it off I was unsatisfied with their customer service.

Eugene L. on

Rating:

Be upfront and real with the customer about the price.

Stephen K. on

Rating:

The girl that waited on us was wonderful!!!

Sherry B. on

Rating:

I rented a room from there and I had excellent customer service

Julian S. on

Rating:

Have my truck ready on time.

Shanita L. on

Rating:

Uhaul over charged me and now I'm trying to get my money back...

Charles S. on

Rating:

The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.

Pam F. on

Rating:

Check out process took an exceptionally long period of time. The seat on the driver's side was so uncomfortable as though a heavy person had worn out the springs. The gas tank was not full. The rear tire was low and needed to be filled. We usually use the 52nd and Keystone location and much prefer it to this, but no vehicle was available there. Not a good experience and won't use that location again.

Ian M. on

Rating:

Our truck had 168,000 miles and it showed. The lights made it nearly impossible to drive at night. Thank God I only moved in-town; the truck would not have made it cross country. The attendant,who was eating her breakfast burrito as she checked me out, said the truck had over half a tank when I got it but when I turned it on, it had less than half a tank. I filled it up with more gas than I got it and they charged me $30 extra (FRAUD). I am seriously considering issuing a formal complaint with the BBB.

Cyril W. on

Rating:

I use Uhaul. Any time I need to move

Teresa C. on

Rating:

The truck I rented had a check engine light on, only one head light.... service members were not friendly.

STEVE C. on

Rating:

Trailer smelled like somebody threw up in it. Service at this location is very slow. It seems like UHaul's IT infrastructure needs an overhaul. So much time using cell phone to take pictures. I'll bet my drivers license has been photographed 20 times at UHaul. It takes so long to rent a trailer, I'm factoring that into my decision to just buy one.

Annette B. on

Rating:

Overall, the experience was good. The check engine light was on the whole time.

William A. on

Rating:

Customer did not leave a comment.

Willis B. on

Rating:

U-haul agent found me a more economical arrangement for my storage needs.

Amanda L. on

Rating:

Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!

antoinette w. on

Rating:

Sent me to different locations without telling me the problem

Jordan C. on

Rating:

The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.

Lacretia W. on

Rating:

No comment

Courtney A. on

Rating:

The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him

Kelly B. on

Rating:

Owen was Great!

Christina H. on

Rating:

Very helpful!!

BERTHA S. on

Rating:

Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.

Shartrese G. on

Rating:

They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine

Yonna L. on

Rating:

Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.

TONYA W. on

Rating:

Great Customer Service’!!

Jamila J. on

Rating:

I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht

Mebrahtom G. on

Rating:

good staff

Vanessa s. on

Rating:

Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.

Tom S. on

Rating:

Well maintaned

thomas c. on

Rating:

thank you for your great customer service! If I need a storage again I will certainly use your services.

Christi U. on

Rating:

Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.

Janelle R. on

Rating:

Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.

pamela r. on

Rating:

while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance

Jim C. on

Rating:

It was all good.

RICHARD G. on

Rating:

Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield

Candis G. on

Rating:

I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one

JABE LLOYD J. on

Rating:

Thank you