Just very busy & long wait. Completed everything on line but were asked same questions that I already provided.Gwen S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Lawrence
Indianapolis, IN 46226
(Pendleton Pike and 38th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kati M.
Customer did not leave a comment.Oscar M.
Very helpful, all staff went above and beyond.RAYMOND C.
Customer did not leave a comment.MELVIN H.
Customer did not leave a comment.Danielle N. | Overall Experience
Customer did not leave a comment.MELISSA W.
Customer did not leave a comment.Tony S.
This location is very well taken care of! Truck was in good condition. Will definitely use this location for final move! Great management!Michele R.
Customer did not leave a comment.Maria S.
Customer did not leave a comment.BRIAN S.
The employees were quite slow to help me and it took about 30 minutes to get the keys. They seemed more interested in talking to each other rather than actually helping their customer.WILLIAM R.
Lori was very sweet! Definitely an asset to your company!RYANMICHELLE W.
Customer did not leave a comment.Marsea B. | First Impressions
The quality of the. Uhaul was terrible it wouldn't switch gears and ran terribly.. so maybe a little more Maintance on the READY to rent uhaul sTARA F.
Customer did not leave a comment.ANTHONY B.
Customer did not leave a comment.KALENCIA K. | First Impressions
Customer did not leave a comment.TAMIKA D.
Customer did not leave a comment.ADRIAN H.
I received great customer service and top tier communication. Thanks!DEONTE S.
Great customer service and very polite as well as professional!Selena E.
The overall experience was great, I currently do not have any recommendations!Anthony L.
Customer did not leave a comment.NORMAN H.
Customer did not leave a comment.Walter L T. | Overall Experience
The store runs a bit slow due to slow computers, but the customer service is excellent. My only other complaint is that I have yet to receive my final receipt.DONNA F.
Worst experience I've had at any bussiness anywhere will never be backJAMES H.
Customer did not leave a comment.Mario R.
Customer did not leave a comment.Raquel B. | Overall Experience
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.FELICIA B.
Rachelle? Was amazing. Very helpful. In past I have been burned by Uhaul not having appropriate equipment available when reserved. This Uhaul experience restored my faith in Uhaul.BRYAN K.
Customer did not leave a comment.KYLE F. | Overall Experience
Customer did not leave a comment.BARBARA E.
Customer did not leave a comment.Tresa W.
Customer did not leave a comment.Adrienne M. | First Impressions
Your internet registration did not give actual information once we got to the storage site. The location we picked did not have that available, the clerk found my phone number but not reservation info and the price was $10 higher than internet. You need to fix your internet but the staff at the storage was very helpful and professional. They were excellent the internet receives the below average mark.Annetta B. | First Impressions
They need be training , couse i ask for rent 24 more they say call and do by phone ,why they are rasistJOSE J.
Excellent customer service. I'll definitely recommend this location alwaysRONDA R.
Customer did not leave a comment.SANDRA A.
My experience was flawless! No suggestions for improvement from me!KRISTAL S.
Customer did not leave a comment.Hector C.
Customer did not leave a comment.THOMAS J.
The battery died and I waited over an hour on hold with no answer from roadside. I would rate zero if I could!!!STEPHEN H.
Customer did not leave a comment.Dylan F.
Customer did not leave a comment.ROBERT E.
Alway friendly customer service.. working to get me in and out in a timely mannerâ€¦..DALE S.
Customer did not leave a comment.RUTH Q.
Customer did not leave a comment.Traci B. | Overall Experience
Customer did not leave a comment.Stephanie B. | Overall Experience
My only concern was the truck. It had a lot of damage which I recorded before I took it.QUENTEN R.
Should keep all card readers workingTOMMY C. | Overall Experience
I think the pre-inspection process needs improvement. Depending on technology for that can be frustrating for customers. I couldn't get the pictures of pre-existing damage to download, and didn't have a lot of time to keep attempting multiple times.OMAR C.
Everyone was very nice. Took longer than i thought it should, staff complained computer problems were the cause for the delayDONALD P.
Customer did not leave a comment.Kristan S. | Overall Experience
make sure battery is well maintainedBRENDEN J.
The sun visor kept coming down and hit me in the face when you're driving and when you got on the highway the downstem pull to the right and I only had it for 2 hours and took it back and they wouldn't even give me a a discount at Chick-fil-A for both the equipment shouldn't been on the road anyway and he's all over the damn place sun visor hit you in the face as you're driving down the highway and then get a then get a discount into the league day I'm being able to open quipment I won't lend themgillie T.
Location was great, overall your service sucked and has continued to suck while trying to get help. I wouldn't recommend using UHaul to anyone on a tight time window. Once again though location is great but overall company is notGrant B.
Truck was dirty. We were charged for a cleaning fee. Truck had 8 miles of gas left and got charged $45 for refuel. I demand a refund of bothJeremy M.
Good place to store your belongings.Darren S. | Overall Experience
Customer did not leave a comment.RENITA P. | Overall Experience
Customer did not leave a comment.RONY J.
Customer did not leave a comment.BRIAN L.
Customer did not leave a comment.SUSAN R.
Customer did not leave a comment.Jacquelynn S. | Overall Experience
Someone should be checking the tire air pressures.DAVID T.
Customer did not leave a comment.Jahkeya N.
Customer did not leave a comment.Traci B. | First Impressions
HORRIBLE EXPERIENCE WITH U-HAUL. TRUCK NOT AVAILABLE AS RESERVED (DESPITE CONFIRMATION) AND HAD TO WASTE OVER AN HOUR CHASING A DIFFERENT TRUCK. VERY UNHAPPY.MICHAEL K.
We walked into the location and secured a truck for 2 weeks later. Two days before pick up we received an email stating pick up was 30 minutes away at a different location which we should have been told when we walked in to reserve it. It was a hassle, in a area that we feel isn't the safest, and we felt misled. We reserved a 2nd truck that day for another move, this time to different state & now are looking elsewhere and will cancel since pick up location is unknown. No one wants to drive an additional hour during a move to get a rental truck way outside of their community especially when they go to the physical store to reserve it. Also we then went over the miles we indicated and were charged more due to location being so far away. I'll be calling customer service to attempt a credit. Completely unfair. If we had been told I'd feel differently. As it was done is misleading and takes advantage of customers. The staff was nice at this location & seemed to be working very hard. It was busy.TODD H.
Customer did not leave a comment.nicole s. | First Impressions
Customer did not leave a comment.Lane M.
Customer did not leave a comment.tonya H. | Overall Experience
Customer did not leave a comment.Chauncey E.
Customer did not leave a comment.ANTHONY R.
Very convenient and had carts and dollies to make it more easy to move my stuff from my truck or trailer to the storage unit. Very. Very pleased with everything.Shukree N. | Overall Experience
Someone is renting u hauls in my name and using my emailLATOYA D.
For heavy duty I'll ask to see they allow any mover to help some furniture, instead of doing it by myself.MATTHEW G.
Customer did not leave a comment.STANTON H.
Love this locationMARIA W.
The staff were very helpful and friendly. I was already nervous about the move but everything went smoothly.CECILE H.
Customer did not leave a comment.sylvia b. | First Impressions
Customer did not leave a comment.WALDEMAR L.
Customer did not leave a comment.ERIK R.
Customer did not leave a comment.Amanda F. | Overall Experience
Fast and easy drop off.Tyler T.
Customer did not leave a comment.Jermaine S.
Customer did not leave a comment.VERONICA J.
Customer did not leave a comment.DAVID S.
From the beginning, Uhaul changed our pick up and drop off location adding 20+ miles to our trip (for which we had to pay for). we showed up to get our rental and there was no one at the location. The store opened at 7, and at 7:45 there was still not an employee in sight. We waited for over 45 minutes until I contacted uhaul customer service, (i contacted them using live chat because there was a â€œ40-50 minute wait,â€ when calling customer service) and they gave me a phone number to contact the indy location. After calling the phone number, the person who answered informed us they would contact the general manager and call us back. I did not receive a call back. After 15 minutes of not knowing what to do, two people arrived. The lady who had the â€œownerâ€ name tag was not the friendliest, she never once apologized to us for the delay (making us miss our pickup time) nor was she in a hurry to help the customers. Instead as soon as she got there, she turned on all the lights, unlocked the doors and then left immediately to tend the storage area. On her way back she yelled at us (there were three other customers who waited with us, in the pouring rain, sitting on the sidewalk of the uhaul store, waiting to be helped) â€œthe doors are open.â€ I immediately apologized and told her i was unsure if we were welcome to go inside. Once inside, we finally got checked in (still without any apology for delay) and were given the keys without any instructions on where to find the truck that had been assigned to us. The truck was dirty, it had crumbs all in it, and the trailer had random trash throughout it. While using it to move personal property from one location to the other, it was raining and the uhaul truck collected water, to the point of having standing water. The standing water managed to soak my mattress, and bed frame. it is now terrible discolored. Further the water soaked several moving boxes with sensitive personal materials. I even took precautions putting down tarps so my belongings wouldn't get wet or dirty, but this did not help. This is the first Uhaul i have ever rented, and after my experience i do not plan on using them again.KIMBERLEE M.
Customer did not leave a comment.RACHAEL P.
Customer did not leave a comment.PATRICK C.
Took a long while to get my truck and it was parked very far away from the office, so I had to walk all the way pulling a heavy furniture dolly and a dozen blankets. Seems like poor planning.German E.
Customer did not leave a comment.MARCUS E.
You guys just took to long processing my bill I was over drawn 17.91WHITNEY Y. | Overall Experience
Customer did not leave a comment.LINSEY M.
Very good service!DONALD D.
Customer did not leave a comment.Myrine C. | Overall Experience
Customer did not leave a comment.RYAN Y.
Customer did not leave a comment.PAMELA H.
You guys charged me for gas that was never in the tankCIERA Y.
Thank youEDWARD B. | First Impressions
Customer was sleep and not very Personable! I actually returned my 1 hr before expected time. It's was due 5/18/21@ appr 4:30.-30 P.m. It was back, clean and gassed by 3:30! I was rushed asking if a paper repot would be? Well it it has now been hours with still no receipt paper or otherwise! I'd like to know what Ive spent. I â€˜d like my copy for my records and the reason for the delay. Intend to stop by location sometime today. Thank you Lynn Owens Pierce 3174476456LYNN O.
My overall experience was good but yah got mice real bad they Ate paperwork ruin hundreds in kitchen stuff.they had a big box in there but it wasn't. Catching nothingJohn D. | Overall Experience
Customer did not leave a comment.ROBERT H. | First Impressions
Customer did not leave a comment.Carrie D.
Customer did not leave a comment.LINSEY M.
My first encounter last month was not good But the person there this time was knowable about the jobOLIVIA A.
The location was very helpful when we were canceled out by another Uhaul location when we can to pick up our confirmed reservation. We were able to get a rental from the Pendleton Pike within an hour and were able to complete the in-town move on the original timetable due to the help of the people at the location. Thanks for doing a great job!DAVID K.
They accommodated me by allowing me to pick up my trai l earlier which made things better for me.SHUKREE N.
Customer did not leave a comment.Paul M.
Customer did not leave a comment.Sabrina K. | Overall Experience
Customer did not leave a comment.Sara B.
It wasnt the location but the online process that slowed me down. I had an issue where it wouldn't let me return the trailer to the same location and I think I was overcharged for the time I had it. It quoted me $34.99 but I was charged $60. I didn't have time to sort it out at the location. I would like a refund for the difference if I am due it please. Thank you.CHARLES M.
Customer did not leave a comment.Kevin N.
Customer did not leave a comment.SHERRIE C.
The truck was not cleaned and the contract and miles were not explained well. The reference call on 2 different occasions regarding the truckGILES D.
Very Professional!VERA G.
Customer did not leave a comment.Asia S.
Customer did not leave a comment.SONYA D.
Instructions given by staff were different than the online pick up and return instructions. If we followed what the staff told us to do when dropping off, we would have never finished the online return process, which had to be done. At pick up, staff just did not care about anything. While we did not have a staff issue at pick up, we witnessed others that did and the staff could care less about the issues they were causing with reserved items not being available for another customer. They just shrugged their shoulders and told them they would refund the charges with no care about the fact that they did not have something available that the people had reserved. We reserved our truck weeks in advance and had a guaranteed reservation, but the day before they called us and said it was not available and they needed to change the reservation. No apology or anything. What is the use of reserving in advance of the guaranteed reservation is not actually guaranteed? Terrible service at this location. The online pick up process also took longer than if we had just reserved through a location. The verifying process took almost 30 minutes and we never even got a response to the chat feature for 16 minutes. Not really an online chat when it takes that long to get a response even noting that they read your message. No indication that we were in line waiting on a representative or anything. Overall this was not a good experience.KENDRA W.
Customer did not leave a comment.TODD B.
Customer did not leave a comment.Donald M.
Clean the trucks Truck had issues and needed to be repaired - windows wouldn't roll down, tire pressure gauges not working Overall won't rent from you all againSHANE A.
Have what I have reserved a week in advance. They have not. Two weeks in a row. U-Haul has cost me money do to not having what I reserved. I have had to pay for Two weeks for two different locations. Also cost more money for my movers. Not happy. Very pissed off they will know when I pick up a truck again this weekendKRISTA S.
More staff at this locationMICHAEL B.
Do a proper Inspection of all vehicles before they're listed as ready to be rented and staged for the customer prior to pick-up. A Thorough Proper preventive maintenance check list for safety purposes is definitely necessary for all vehicles.l on a monthly basis. Some of these trucks have internal problems such as batteries, battery terminals, that has either corroded or has created a discharge leaving the truck battery dead and unable to start.George F.
Customer did not leave a comment.RAYMOND W. | First Impressions
Customer did not leave a comment.Angela G. | Overall Experience
Customer did not leave a comment.nicole s. | First Impressions
I really appreciate the professionalism of all the staff. They made me feel welcomed and assisted me with each of my concerns. Friendly, polite, and Professional!! I definitely will use your service again and recomend your company to allmy friends and family!VERA G. | First Impressions
Customer did not leave a comment.Carol R. | Overall Experience
Customer did not leave a comment.Amanda F. | First Impressions
Awesome Staff very helpful and friendlyester b. | Overall Experience
Customer did not leave a comment.Carol R. | First Impressions
Customer did not leave a comment.Krishawna G. | Overall Experience
Customer did not leave a comment.Christina M. | First Impressions
Professional and courteous staff.Deborah M. | First Impressions
Customer did not leave a comment.Dawnelle H. | Overall Experience
I had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30Ebony C. | First Impressions
Customer did not leave a comment.alvarez c. | First Impressions
Doors did not operate correctly and even though I was up to date on my payment there was a lock on my unit.Douglas R. | Overall Experience
I love u-haul the staff is always friendly and very helpfulWHITNEY Y. | First Impressions
Customer did not leave a comment.lenet t. | Overall Experience
Customer did not leave a comment.Morris P. | Overall Experience
Customer did not leave a comment.Toccara D. | First Impressions
Customer did not leave a comment.Shawnyea J. | Overall Experience
I have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.Shonta J. | Overall Experience
Customer did not leave a comment.Vetta K. | Online Move In
I requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.shanena p. | Overall Experience
Customer did not leave a comment.ashley m. | Overall Experience
Customer did not leave a comment.Matalyn G. | First Impressions
for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanksReba s. | First Impressions
Customer did not leave a comment.Sharon J. | Overall Experience
I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.Tashe D. | First Impressions
Customer did not leave a comment.Katy S. | Overall Experience
Customer did not leave a comment.Corey B. | Overall Experience
U-Haul absolutely sucks.Joseph W. | Overall Experience
Customer did not leave a comment.Lavada R. | Overall Experience
Customer did not leave a comment.james t. | Overall Experience
Thanks for all your support&&patience!Gabrielle B. | Overall Experience
Customer did not leave a comment.Angela B. | Overall Experience
Customer did not leave a comment.Mark M. | First Impressions
Great group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.CHRIS A. | Overall Experience
Customer did not leave a comment.benjamin f. | First Impressions
I did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790HENRY R. | Overall Experience
It was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage andjeanna p. | Overall Experience
No commentscarmella ann d. | Overall Experience
I drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this boxlenet t. | First Impressions
The representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.Dewayne D. | First Impressions
I was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!Kendra S. | Overall Experience
I moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.Kona S. | Overall Experience
Everything was goodStacie P. | Overall Experience
Molly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !Crystal H. | First Impressions
I liked this facility and would use it again.Willis B. | Overall Experience
ThanksLaquitte L. | Overall Experience
Excellent customer service. Owen and Molly. Thank you so much.dollie w. | Overall Experience
Excellent customer service. Owen and Molly. Thank you so muchdollie w. | Overall Experience
Laurel was very nice and professional and patient thank you very muchTAMMY M. | Overall Experience
The service was awesomeIrene G. | First Impressions
I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.philip f. | Overall Experience
There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.Pamela P. | Overall Experience
AppreciatedTina T. | Overall Experience
Will rent againKIM P. | Overall Experience
I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed tothomas c. | First Impressions
I rented a room from there and I had excellent customer serviceSherry B. | First Impressions
The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.Charles S. | Overall Experience
U-haul agent found me a more economical arrangement for my storage needs.Willis B. | First Impressions
Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!Amanda L. | First Impressions
Sent me to different locations without telling me the problemantoinette w. | First Impressions
No commentLacretia W. | First Impressions
The rep had no personality and acted like he didnt like his job or want to be there like we were bothering himCourtney A. | First Impressions
Owen was Great!Kelly B. | First Impressions
Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.BERTHA S. | First Impressions
Great Customer Service’!!TONYA W. | First Impressions
I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take thtJamila J. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!